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i noticed a strange problem after i did the following:
1- Configure Face lock for the device and it's working normally
2- connect the device to PC.
3- after using the device normally for about 5 min restart it while connecting to the pc.
i'm not able to unlock it using the face lock anymore as the Front camera isn't working gives black screen even after restart!!! the back one as well!!!
i made data factory reset (twice) and the camera is back to normal.
has anybody been there or tried this before??
this happened to me 2 times after doing the same above steps.
can somebody help
in which mode do you connect your phone to the PC? If its harddrive, the issue might be that the camera cannot access the phone's memory and will not allow you to take picture.
tont0 said:
in which mode do you connect your phone to the PC? If its harddrive, the issue might be that the camera cannot access the phone's memory and will not allow you to take picture.
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of course not harddrive!
it's only in 'charge only' mode
also if it was like you said, after restart it should be back to normal but it doesn't
and its not about taking a photo, its about the camera itself doesn't work gives me black screen only.
This is the most similar thread I've found to my problem.
I noticed today that my camera isn't working anymore. When I'm starting any camera app the screen is black for a while(some ui elements are still visible). After ~10 sec the screen is covered in multicolored stripes. (cant link image since I'm a new user :/ )
The last time I remember it working was when using front facing camera in skype.
I have tried a couple of other apps, restarted and factory reset the phone with no results.
godot_ said:
This is the most similar thread I've found to my problem.
I noticed today that my camera isn't working anymore. When I'm starting any camera app the screen is black for a while(some ui elements are still visible). After ~10 sec the screen is covered in multicolored stripes. (cant link image since I'm a new user :/ )
The last time I remember it working was when using front facing camera in skype.
I have tried a couple of other apps, restarted and factory reset the phone with no results.
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i guess you have to replace your device as i did coz of this problem
alaaassem said:
i guess you have to replace your device as i did coz of this problem
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was your device replaced or repaired?
godot_ said:
was your device replaced or repaired?
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replaced, as it was 2 days after buying it
So many threads about proximity sensor problems, but none of them with the right answer...
I have this problem with my Sensor were everytime I reboot my phone or do a Factory reset using recovery,
EVERYTHING starts to work normal. It last for about 5 minutes when the screen no longer turns off when I get a call and get it close to my ears.
I dont know what it is i've tried different Roms and going back to ICS but the problem keeps showing after some time. There must be some Gnex users with the same problem and yet there isnt a solution... perhaps is a hardware problem? maybe not because each time yo reboot or factory reset... the problem goes away. Any help will be appreciated.
Here's the video of my problem guys.
https://www.youtube.com/watch?v=i2DOknf_SJY&feature=youtu.be
Screen and the capacitive buttons isn't responding to touch although the screen is active and working. This always happens every 10 minutes. Really need your help guys.
What do you think is the problem? Is this a faulty Zenfone 2? This is not rooted. Using Stock ROM with latest update. I'm currently doing a factory reset. Will update later. Thanks
I had a problem with my phone not waking up, had to get a replacement.. so far the new one is flawless.
Sent from my ASUS_Z00AD using Tapatalk
I got the same problem as you, seems to be something you downloaded. I did a factory reset through the settings and it got rid of the problem.
Ty.
lostbuddy1 said:
I got the same problem as you, seems to be something you downloaded. I did a factory reset through the settings and it got rid of the problem.
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Hopefully. I tried factory resetting the phone. Screen is not being unresponsive so far.
If problem continues, recommend performing a hardware reset including wipe cache partition. For hardware reset/wipe cache partition instructions please see the following: http://www.asus.com/us/support/FAQ/1011956/
Sincerely
ASUS_USA
Asus_USA said:
If problem continues, recommend performing a hardware reset including wipe cache partition. For hardware reset/wipe cache partition instructions please see the following: http://www.asus.com/us/support/FAQ/1011956/
Sincerely
ASUS_USA
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I got this solved. It seems there is an error on the sim 2 tray.. The screen being unresponsive only happens if there's a text from sim 2 or a call from sim 2. Its not always happening but its really annoying if it happens since you have to wait for minutes in order for the screen to work again or you have to turn phone off. Now I only use sim 1 tray and never experienced the problem anymore.
This looks like a software bug as many users are complaining about this in asus zentalk forums.
rainversion13 said:
I got this solved. It seems there is an error on the sim 2 tray.. The screen being unresponsive only happens if there's a text from sim 2 or a call from sim 2. Its not always happening but its really annoying if it happens since you have to wait for minutes in order for the screen to work again or you have to turn phone off. Now I only use sim 1 tray and never experienced the problem anymore.
This looks like a software bug as many users are complaining about this in asus zentalk forums.
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that's strange
Touch freezing while receiving call from sim2
during I receive calls on SIM 2, the touch screen becomes non responsive for some time. It recovers after sometime. already 4 update gone still ASUS team unable to solve this problem,I also email 2 times regarding this issue no response from ASUS,this is fundamental feature of phone ,ASUS team give first priority to solve this issue ASAP
Build no-MR7-LRX21V.WW_ASUS_Z00A-2.19.40.22_201150627_5104_USER044030427_201501060109
Touch panel version-5446_0X81_0Xba
rainversion13 said:
Hopefully. I tried factory resetting the phone. Screen is not being unresponsive so far.
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Hello. I'm currently having the same problem with my zenfone 2, but I don't understand... how do you 'factory reset' the phone?
And is there any other way to fix this problem other than resetting the phone?
Read #6 post, even factory resetting could not solve the unresponsive touch screen issue. If you want no screen issues, dont use the sim 2. Try setting your mind that zenphone only uses 1 sim. Haha. Only use sim 1. You'll have no problem on unresponsive screen everytime there's a call or message coming from sim 2. Asus has yet to release a software fix for this as many are encountering this problem
rainversion13 said:
Hopefully. I tried factory resetting the phone. Screen is not being unresponsive so far.
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Click to collapse
rainversion13 said:
Read #6 post, even factory resetting could not solve the unresponsive touch screen issue. If you want no screen issues, dont use the sim 2. Try setting your mind that zenphone only uses 1 sim. Haha. Only use sim 1. You'll have no problem on unresponsive screen everytime there's a call or message coming from sim 2. Asus has yet to release a software fix for this as many are encountering this problem
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I hope Asus fixes this problem real soon.
So, so far there is really no way to fix this yet? Because anyway, I'm not even using sim 2. Now what do I do...
I am also facing screen freezing issue due to SIM2 in my Zenfone2. I did a factory reset and the problem still persists. Is it that the phone is not suitable for dual SIM. Either it unfreezes after a min or so I had to hard boot it since the restart option on touch screen is not working. Phone per say is never frozen except the screen.
Can anyone suggest a solution on this forum
Touch freez issue on incoming call on sim 2
Having the same touch freez issue since i changed my sim 2...
Temporarily i am using zenmotion "hands up" feature to pick calls....
Waiting for asus to resolve the issue...
Touch freez issue
accidentally my screen got cracked, so i replaced the display. Now no more touch freez...
I think its a hardware related issue....
cm
This only happens to me with CM (12 and 13), not using SIM2 is not an option for me, so I'm stuck with stock rom.
I had this problem with the Asus Zenfone 2 View Flip cover. I removed the cover and the problem didn't repeat. So suspect something with the View Flip Cover app which causes the screen to freeze.
I'm having Ghost touch issues and screen becoming unresponsive before the ghost touches start to occur. I'm pretty sure that this is a hardware issue.. I've been able to fix the problem by turning off the phone and tossing it into the freezer for a few hours.
I'm going to re-flash stock rom and RMA and hope they actually fix the issue since it's intermittent.
I returned the phone for RMA last Friday and got it it back today.
I gave a detailed description of the issue on the rma form and they replaced the screen and so far it looks good. (I can tell it was swapped since some cosmetic damage on the lcd plastic bezel is gone)
Guess I'll give it a few days of normal usage to be 100% certain,but so far I can notice some touch response is better than the old screen too.
On a custom recovery / unlocked bootloader note (unofficial method)
Fortunately flashing back to stock was good enough and they didn't just send the phone back as an excuse.
I'm actually super impressed with the Asus rma process, and reckon the bad digitizers are a widespread and known issue since they replaced the screen so quickly and without hassle.
I'll definitely keep Asus as my hardware provider when I upgrade to my next phone and tablet!
guys.. i need help
i was using my phone..then it hanged..I cant use it anymore..the screen is still active..displaying the screen where it hanged...but its unresponsive..I cant do a thing....the power button is not working either..I cant even turn off my phone..and because we cant remove the battery on zenfone 2...how can turn it off?
pls help fast.
I am also facing the same problem from last two weeks after upgrading the phone to latest firmware update. I tried factory reset, cleared cache bit nothing worked. In case the screen is not responsive then I have to switch of the screen by physical button at top to unnlock sometimes I do this 2 or 3 times to get the phone working again.
And I am only using one SIM
my phone dropped ,then after turning it on its now stuck with the flip screen cover, i've tried resetting it to factory def. still stuck ..ive tried to sideload a diff firmware but it say signature verification failed, im so lost someone help me..
similar...
dughot01 said:
my phone dropped ,then after turning it on its now stuck with the flip screen cover, i've tried resetting it to factory def. still stuck ..ive tried to sideload a diff firmware but it say signature verification failed, im so lost someone help me..
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Similar issue, mine dropped and I had hell getting it to work again. Anyway, at a fresh rom install setup the screen would randomly flash off and on to the Cover view and regular view. Once I got past the lengthy initial setup process I cleared the option for asus cover and it was usable EXCEPT my display does not auto timeout anymore. So I'm hunting the forum for similar problems and seeing yours. Maybe the drop did something to the magnet or magnet sensor? TRying to see if it can be reset or re-calibrated.
Did you find a fix?
sumean said:
Similar issue, mine dropped and I had hell getting it to work again. Anyway, at a fresh rom install setup the screen would randomly flash off and on to the Cover view and regular view. Once I got past the lengthy initial setup process I cleared the option for asus cover and it was usable EXCEPT my display does not auto timeout anymore. So I'm hunting the forum for similar problems and seeing yours. Maybe the drop did something to the magnet or magnet sensor? TRying to see if it can be reset or re-calibrated.
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Did you find a solution? I have the same issue.
so did anyone find a solution?
Looks like there's not solution
Did you found any solution ??
Solution for Zenfone 5 FlipCover stuck
Hello i have a zenfone 5 and get in same problem FlipCover stuck lock the screen !!'
Solution working for me !! that i boot to the recovery mood ((twrp)) should be installed or you can install it by booting into bootloader and Flash recovery !! So in recovery mode First go to Mount and check next to System ! then go back till Advanced then File Manger in file manger Scroll down till System/Priv-app/FlipCover.apk
for me i delete the fille FlipCover.apk then go back reboot system and the lock screen will be gone ! dont know if Zenfone 2 have the same steps in Custom room but i guess yea .. hope this gonna help some one stuck in this issue . Sorry for my bad English ^_^¨
Solved
dughot01 said:
my phone dropped ,then after turning it on its now stuck with the flip screen cover, i've tried resetting it to factory def. still stuck ..ive tried to sideload a diff firmware but it say signature verification failed, im so lost someone help me..
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Click to collapse
Remove all screws, remove sim cards connector and put it back in ( the one between battery connector and display connector). That will solve the problem with flip cover circle. Any issues contact me fb: joe hip, e-mail, [email protected].
Hello, I used Asus Zenfone 2 and got it stuck on flip cover scene too. Tried what joe hip said and attempted to reboot too but failed. I then drop it (without force) to the tiled floor from 30 cm height. And after that it's cured and screen back to normal. Feel free to try.
check this thread for solution
https://forum.xda-developers.com/ze...ode-haptic-t3283265/post73658229#post73658229
Guys, this solution worked for me. Tried dropping the phone first with from approx. 30 cm, three times and it didn't work. Then I dropped it from 5 cm higher each time and a little tilted so it doesn't fall flat on the screen -- IT WORKED!! This is the best solution. Oh, and try it on a carpet (thin carpet on hard floor). Disclaimer - I take no guarantees, up to you if you want to try these steps. Thank you very much vivavera, you saved me plenty of time (and I really needed my phone to work because was in deep ****t, God bless man).
i had the same problem
I had the same problem and I solved just with a magnet on the left bottom side of my zenfone 3.
I'm having the following issues with my OnePlus 3 (stock recovery, no root):
15 November: last known date without any issues
16-18 November: when I played games I noticed that screen won't rotate even when auto rotate was ON
19 November: I wanted to click some pictures when the camera app just stopped working
Tried rebooting and clearing cache, but didn't work
Thought a software update might fix these problems
20-27 November: when I answered calls the screen won't turn off. That's when I realized that all the sensors on the phone had stopped working (no lift up display, motion sensors,etc). Read online that I could get the official Oreo update just by changing my VPN to Germany/Canada. So I did the same and upgraded to Oreo
Still the issues were there and battery drain was significant. The phone would reboot on its own.
On contacting OnePlus support they asked me to do a hard reset which seemed to work only for 3-4 days
28-29 November: the sensors stopped working again & again and I did a hard reset every time
In the end the phone switched off and the white notification light was on continuously. Pressing or holding the power button didn't work. Contacted support
2 December: through a remote session the OnePlus support installed Oreo again and on rebooting I got DM-VERITY error. So the support asked me to visit a Service Centre
3 December: I visited the SC where they concluded it was a hardware issue (motherboard: 17000/-) so I asked them to just roll back to OOS 4.5.1. Worked fine for 10-11 days
14 December: started rebooting randomly. Noticed that the phone would hang and reboot when using the camera (in WhatsApp, CamScanner and stock camera), maybe I'm wrong.
So now there's minimal usage of a phone with such high capabilities knowing that I'll have to do a hard reset once a week.
How can it be a hardware issue if the phone works fine for 4-5 days after a hard reset before breaking down again? What does that white notification light mean? Any help would be greatly appreciated
"3 December: I visited the SC where they concluded it was a hardware issue (motherboard: 17000/-) so I asked them to just roll back to OOS 4.5.1. Worked fine for 10-11 days"
There is your answer, there is a problem with you motherboard, you need to get it replaced, we cant diagnose a hardware problem here!
How come it works normally for a week or more if there's a problem with the motherboard?
And a hard reset seems to return the phone to its normal state.
Shmt_18 said:
How come it works normally for a week or more if there's a problem with the motherboard?
And a hard reset seems to return the phone to its normal state.
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That just means that it is faulty and will fail after some time. This most likely means there is a bad memory sector on the board. As suggested. Get it replaced or you will keep having these issues.
Okay. Thanks for clarifying.
May I know what may be the causes for the motherboard damage? How common is it that a motherboard malfunctions?
Because there was no physical damage at all. Thanks again!
Shmt_18 said:
Okay. Thanks for clarifying.
May I know what may be the causes for the motherboard damage? How common is it that a motherboard malfunctions?
Because there was no physical damage at all. Thanks again!
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See that is the thing. China has no real quality control standards. So it could just have been a bad board. If you look around you will see that a range of random issues seem to pop up over a short time. Yet some are just fine. Like mine. It had a faulty USB port from day one to the point that I knew it was gonna fail. (expected) So I am replacing it.