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I'm in the US & using t-mobile pre-paid (which I love) and want to buy a Note 3. My normal go-to place is Negri, but in addition to the ""for international use only" disclaimer, the ones they have for sale also have a second disclaimer "no returns or refunds", which basically tells me that I'd be buying a bad IMEI phone.
So, other than paying $717.60 or taking my (highly dubious) chances on ebay or craigslist, does anyone know where I can purchase a new or refurbished Note 3 for t-mobile for a reasonable price ($600 or less). My on-line searches are turning up blank except for various resellers that I'm very dubious about.
Check swappa.com. they verify imeis before allowing phones to be listed.
I've read several reports of phones ending up with bad IMEI's from swappa a month or two after the sale. I'm specifically looking for a site like Negri or Newegg, where I can buy the phone from an actual shop rather than a person selling a used phone.
greycat61 said:
I'm in the US & using t-mobile pre-paid (which I love) and want to buy a Note 3. My normal go-to place is Negri, but in addition to the ""for international use only" disclaimer, the ones they have for sale also have a second disclaimer "no returns or refunds", which basically tells me that I'd be buying a bad IMEI phone.
So, other than paying $717.60 or taking my (highly dubious) chances on ebay or craigslist, does anyone know where I can purchase a new or refurbished Note 3 for t-mobile for a reasonable price ($600 or less). My on-line searches are turning up blank except for various resellers that I'm very dubious about.
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I have bought many phones on Ebay such as MDAs, HTC HD2, Note 2 and Note 3 and so far have been very lucky. I have had them all except the Note 3 which I purchased in Feb 2014 for over a year without any problems. In fact, I got them unlocked by T-Mobile even though I did not buy them from T-Mobile. I cannot suggest what to look for when buying, but normally Ebay provides protection via PayPal. I have saved at least $200 or more per phone.
Bought mine directly from tmobile full price on release day, unless you're trying to pay less and willing to take the risk then get it elsewhere
greycat61 said:
I'm in the US & using t-mobile pre-paid (which I love) and want to buy a Note 3. My normal go-to place is Negri, but in addition to the ""for international use only" disclaimer, the ones they have for sale also have a second disclaimer "no returns or refunds", which basically tells me that I'd be buying a bad IMEI phone.
So, other than paying $717.60 or taking my (highly dubious) chances on ebay or craigslist, does anyone know where I can purchase a new or refurbished Note 3 for t-mobile for a reasonable price ($600 or less). My on-line searches are turning up blank except for various resellers that I'm very dubious about.
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toastido said:
Check swappa.com. they verify imeis before allowing phones to be listed.
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asctony said:
I have bought many phones on Ebay such as MDAs, HTC HD2, Note 2 and Note 3 and so far have been very lucky. I have had them all except the Note 3 which I purchased in Feb 2014 for over a year without any problems. In fact, I got them unlocked by T-Mobile even though I did not buy them from T-Mobile. I cannot suggest what to look for when buying, but normally Ebay provides protection via PayPal. I have saved at least $200 or more per phone.
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Dreamgun said:
Bought mine directly from tmobile full price on release day, unless you're trying to pay less and willing to take the risk then get it elsewhere
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I hate to be 'that guy', but I counsel any and every person who asks nowadays to stay away from places like Craigslist, Ebay and Swappa. And this after purchasing my last 6 or 7 phones from either Craigslist or Swappa. After getting scammed with my Note 3 that I bought from Swappa (http://forum.xda-developers.com/showthread.php?t=2605960), all I can say is, one time is enough to put you off those sites. @asctony used the right word, these days it's luck whether you get scammed or not. Even though Swappa says that they check IMEI/ESN or whatever, it really means nothing at all. An IMEI can be good the day you buy it and still be blocked weeks or months later for non-payment of EIP or because it was reported lost/stolen. And good luck getting T-Mobile to help you since you're not the account holder in their system. They won't even let you pay it off or tell you how much is owed on the device in the case of non-payment. As for Paypal protection, I thought I could use that when I bought my Note 3 from Swappa, but Paypal has a 45 day window after which they won't even let you open a dispute. Keep in mind that it can take a couple of billing cycles for a phone to be marked as non-payment, so that is a ridiculously short time if you actually want to protect purchasers.
Take @Dreamgun's suggestion and get your phone directly from T-Mobile or Amazon.
Agreed, I got scammed on a Note 3 off Craigslist 3 days after I bought it, will never again fall for it again, though I've bought probably 10 phones from there in the past.
I might be ok with eBay sellers if they claim that they're the original owner PLUS have a very reputable feedback.
If you buy a used phone from someone, I would advise to check the IMEI with the carrier of the phone. If the IMEI is reported good, make sure to get a documented statement from the carrier stating the reason and results of the check. At least you'll be covered with a piece of documentation if something goes wrong.
Sent from my SM-N900T using Tapatalk
princeasi said:
If you buy a used phone from someone, I would advise to check the IMEI with the carrier of the phone. If the IMEI is reported good, make sure to get a documented statement from the carrier stating the reason and results of the check. At least you'll be covered with a piece of documentation if something goes wrong.
Sent from my SM-N900T using Tapatalk
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Have you done this before and used such document to counter a block or blacklist?
The reason I ask is that I contacted T-Mobile the day after I received my Note 3 from Swappa and explained to them that I had purchased the phone used and wanted to make sure that there was no way the device was on EIP. The CSR I spoke to assured me that it was not showing in their system as on a payment plan. But a couple months later it was blocked for non-payment of EIP. So it doesn't seem as if even doing a check through T-Mobile would make any real difference in these cases.
No I've never went thru this process before, but what I do know is that a little piece of paper can carry a lot of weight. Some CSR's aren't trained very well or don't care. Therefore you can't completely depend on them to always give correct information. With these type of transactions, it's always best to get some sort of documentation from the rep stating what they've told you. We give them the right to record the conversation, so it's not unreasonable to request a doc as such. Furthermore, if it turns out that you were misinformed on the matter, then at least you have tangible evidence showing that you were misinformed about the phone being clear of any eip when actually it wasn't.
Sent from my SM-N900T using Tapatalk
My Advice: If you are already willing to dish out the $600 for a Note 3 put in the extra $100 and get a brand new one. It's just not worth it to spend all that money at the risk of loosing it in a bad phone. $100 is about 2 tanks of gas at today's prices for a phone you may end up owning for the next 2 years. It is a fabulous device and Tmo can finance it at 0% interest over two years. You can't beat that.
I agree with all the posts here. It is difficult to buy a good phone on Craigslist. If you have the money, buy a new one.
Also, it's good to ask around the work place, family and friends who might have one to sell.
I usually sell to people I know. If I can't find anyone, I sell them on Craigslist.
My Note 4 was defective (overheating and static sound coming from speaker when camera is on) so Best Buy screw my order after sending defective unit back. After bunch of promises that I will get "immediate" replacement for my pre-order they will provably cancel it completely and provide refund... Question is should I make another order and wait 2 months or wait and pre-order (this time thru Sprint) Galaxy Note Edge which might be released in about a month? Yes Note 4 is nice but still very similar to my existing Note 3 while Edge would be something very different.
Either way Edge should be here by end of the year (leak source says before) , yes first T-Mobile version but others should follow up as well.
http://www.businessinsider.com/samsung-galaxy-note-edge-us-release-2014-10
http://www.phonearena.com/news/Sams...nched-by-T-Mobile-in-the-coming-weeks_id62303
I find the edge a little too gimmicky to jump the gun on until hearing from real world users if it's worth it
chosenhobo said:
I find the edge a little too gimmicky to jump the gun on until hearing from real world users if it's worth it
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Have a friend (pilot who actually tried real Edge phone somewhere on his world around trip) and he is amazed by Edge. Guy has been all about IPhone but now he's waiting to get Edge. This should say enough.
2nd there is a reason they released one at the time, if you release two good phones at once or even selling better one first - selling other one of them might be a problem, so maybe keep sweeter deal for an end ?
think about it
I think the edge is going to be a bust and would stick to a working Note 4.
The edge won't work with the gear vr. If that is a big deal for you i would stick with the 4.
erik077 said:
Have a friend (pilot who actually tried real Edge phone somewhere on his world around trip) and he is amazed by Edge. Guy has been all about IPhone but now he's waiting to get Edge. This should say enough.
2nd there is a reason they released one at the time, if you release two good phones at once or even selling better one first - selling other one of them might be a problem, so maybe keep sweeter deal for an end ?
think about it
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Lol, even thinking about it I'd still say it's gimmicky. No doubt it's cool and different, but I don't believe different necessarily mean good either. Not that the Edge is NOT good. I just didn't personally see any great appeal with it in-store.
erik077 said:
My Note 4 was defective (overheating and static sound coming from speaker when camera is on) so Best Buy screw my order after sending defective unit back. After bunch of promises that I will get "immediate" replacement for my pre-order they will provably cancel it completely and provide refund... Question is should I make another order and wait 2 months or wait and pre-order (this time thru Sprint) Galaxy Note Edge which might be released in about a month? Yes Note 4 is nice but still very similar to my existing Note 3 while Edge would be something very different.
Either way Edge should be here by end of the year (leak source says before) , yes first T-Mobile version but others should follow up as well.
http://www.businessinsider.com/samsung-galaxy-note-edge-us-release-2014-10
http://www.phonearena.com/news/Sams...nched-by-T-Mobile-in-the-coming-weeks_id62303
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Best buy actually returned your defective device and ordered you another one? I have a defective device also but my store said the only thing they can do is provide me a refund. The $250 of promotions and $50 gift card would be put on a card and the $27 tax i paid with debit would be put back on card. They could not order an exchange or replacement im just sol until more were on shelf and i could buy another one. Problem:im only getting $327 refund because i signed contract and to replace it I will have to pay full price. If best buy helped you in any other way please let me know so i cam yeti top hey more help from my store.
hardingn88 said:
Best buy actually returned your defective device and ordered you another one? I have a defective device also but my store said the only thing they can do is provide me a refund. The $250 of promotions and $50 gift card would be put on a card and the $27 tax i paid with debit would be put back on card. They could not order an exchange or replacement im just sol until more were on shelf and i could buy another one. Problem:im only getting $327 refund because i signed contract and to replace it I will have to pay full price. If best buy helped you in any other way please let me know so i cam yeti top hey more help from my store.
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Not the store, their corporate. Now they are trying to pull bunch of bs on me but I have all calls recorded and they were aware of recording. Last bs they puled is "you never returned device" but I have recorded conversation where they confirmed return and tracking # confirmation. Still waiting and not sure that will happen (so signs of phone or money for that line. In the meantime I got another Note 4 for my other line upgrade which I swapped to mine (went thru hell to get this one). There is only 3 ways in here to resolve issue with my first line (sprint agreed to those), send another phone, reset upgrade eligibility and provide refund or law suit using those recorded conversations. Additional issue is I had 1500 land line minutes (didn't know that include toll free) and I received email from sprint that I might get charged 0.40 per minute (spent all my landline minutes with stupid bestbuy)
Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
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Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
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Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.
At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.
SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
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Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
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Exactly
I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831
Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.
Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
Sent from my SM-N930V using XDA-Developers mobile app
So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
Sent from my SM-N930P using Tapatalk
Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
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Click to collapse
I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.
Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
Sent from my Nexus 6P using Tapatalk
Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app
I returned my note 7 a week ago. You think I can get a loaner now?
GripR said:
Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app
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Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.
Here's the thing, I want to get rid of my and my wife's ugly screen protectors and only use our covers. We did this with the Note 4 and haven't seen a scratch in the years we owned them.. but, with the scary reports about the Gorilla Glass used on the N7, I'm wondering if this is such a good idea without insurance (considering our N4s did drop from time to time and have minor damage (scratches) on the sides).
I was thinking of going with Samsung Protection Plus, which seems like a decent option (especially compared to AT&Ts overly expensive insurance - which is totally pointless with the high cost and high deductible IMHO), Samsung offers $129 for two year insurance and a doable deductible. Going to their page: http://www.samsung.com/us/owners/protection-plus/ shows the Note 7 is supposed eligible. But when you click the button to go to the next page, the Note 7 isn't listed anymore. If I then enter my IMEI and run the check, it states that my device isn't eligible. Kind of curious considering it was purchased through AT&T and it is a device not affected by the recall (it's one of the replacements), so logically I'd think it should be eligible.
So I'm wondering, did anyone here get insured through Samsung at all? If not, could you see what the IMEI check does with you, see if you're eligible or ineligible... I'm wondering if it is just a few people who have this or if Samsung is actively blocking Note 7s from their insurance as a result of their recall.
Thanks in advance!
I had insurance on my original Note 7 through Samsung. Now that I am trying to get it on my replacement phone I am getting the same error as you. I suspect that this is the result of the recall as they probably been doing a lot of tweaking with serial number databases to keep track of the good and bad but of course calling samsung was of no help
jjal09 said:
I had insurance on my original Note 7 through Samsung. Now that I am trying to get it on my replacement phone I am getting the same error as you. I suspect that this is the result of the recall as they probably been doing a lot of tweaking with serial number databases to keep track of the good and bad but of course calling samsung was of no help
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Click to collapse
Yeah I read that about calling Samsung, people being send back and forth between Asurian and Samsung, after reading the complaints about calling them, I skipped trying that number as it would likely not help at all.
I'm starting to wonder if they're simply putting a stop to the entire protection for the Note 7 until they start selling them publicly again..
I am guessing there will be a myriad of adjustments needed to the policies covering this phone. It is likely they will insure the replacement ones once they have the exchange program out of the way. It might be worth checking other phone/gadget insurance companies in the meantime even if just temporarily. Though there is so much knee jerking going on over this phone by companies and organisations that you might hit a few barriers or over inflated premium fees.
I have the replacement note 7 with Verizon, when trying to purchase Protection Plus, the website said my imei was not compatible. I first did an online chat with Samsung and they gave me a number to assurant solutions who handles the claims for Samsung. They told me they only do claims and cannot sell me the Protection Plus plan. I then called Samsung and was transferred around to several different people all of whom had no clue what was going on, I ended up at tech support and he told me to take it to a best buy and see if the Samsung employee there could help. As a last resort I tried the Samsung+ video chat from my phone, this actually worked quite well, spoke with a guy who said he was aware of the issue and there isnt a fix yet. Note 7's aren't currently eligible for protection plus. Quite a hassle and despite Samsung's website saying that the note 7 is eligible for protection plus you can't get it on your phone yet.
svache said:
Here's the thing, I want to get rid of my and my wife's ugly screen protectors and only use our covers. We did this with the Note 4 and haven't seen a scratch in the years we owned them.. but, with the scary reports about the Gorilla Glass used on the N7, I'm wondering if this is such a good idea without insurance (considering our N4s did drop from time to time and have minor damage (scratches) on the sides).
I was thinking of going with Samsung Protection Plus, which seems like a decent option (especially compared to AT&Ts overly expensive insurance - which is totally pointless with the high cost and high deductible IMHO), Samsung offers $129 for two year insurance and a doable deductible. Going to their page: http://www.samsung.com/us/owners/protection-plus/ shows the Note 7 is supposed eligible. But when you click the button to go to the next page, the Note 7 isn't listed anymore. If I then enter my IMEI and run the check, it states that my device isn't eligible. Kind of curious considering it was purchased through AT&T and it is a device not affected by the recall (it's one of the replacements), so logically I'd think it should be eligible.
So I'm wondering, did anyone here get insured through Samsung at all? If not, could you see what the IMEI check does with you, see if you're eligible or ineligible... I'm wondering if it is just a few people who have this or if Samsung is actively blocking Note 7s from their insurance as a result of their recall.
Thanks in advance!
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I use to use SquareTrade.com, but now I use Worth Ave. Group SquareTrade was fine, but didn't cover 100% of what I wanted.... So a friend recommended Worth...
dmrasm said:
I have the replacement note 7 with Verizon, when trying to purchase Protection Plus, the website said my imei was not compatible. I first did an online chat with Samsung and they gave me a number to assurant solutions who handles the claims for Samsung. They told me they only do claims and cannot sell me the Protection Plus plan. I then called Samsung and was transferred around to several different people all of whom had no clue what was going on, I ended up at tech support and he told me to take it to a best buy and see if the Samsung employee there could help. As a last resort I tried the Samsung+ video chat from my phone, this actually worked quite well, spoke with a guy who said he was aware of the issue and there isnt a fix yet. Note 7's aren't currently eligible for protection plus. Quite a hassle and despite Samsung's website saying that the note 7 is eligible for protection plus you can't get it on your phone yet.
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Click to collapse
I had the protection plan on the first one, but it said the replacement was not eligible. I had a similar experience with Samsung and got the run around. Finally i got a sales person that emailed me a link to purchase the protection plan. It just was in my cart. I checked out. It did not ask me for an imei number. The sales lady said that in 1-3 days I should get an email to enter my imei. We will see if that works. Paid with PayPal so I feel protected if this doesn't work. They said this is a known issue.
Sent from my Galaxy Note 7.
Is it a generic link that you could post?
To keep things simple, I ordered and got a full refund on my original Note7 Protection + plan. It was done through their e-commerce. Now I will decide which plan to get on the new one.
Oditius said:
I use to use SquareTrade.com, but now I use Worth Ave. Group SquareTrade was fine, but didn't cover 100% of what I wanted.... So a friend recommended Worth...
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Thanks, I may go with them as well, I recently read more people advising Worth Ave instead
lynseyw said:
I had the protection plan on the first one, but it said the replacement was not eligible. I had a similar experience with Samsung and got the run around. Finally i got a sales person that emailed me a link to purchase the protection plan. It just was in my cart. I checked out. It did not ask me for an imei number. The sales lady said that in 1-3 days I should get an email to enter my imei. We will see if that works. Paid with PayPal so I feel protected if this doesn't work. They said this is a known issue.
Sent from my Galaxy Note 7.
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As someone else already asked, but this a unique one time link? Or something you could share for others to try?
jjal09 said:
As someone else already asked, but this a unique one time link? Or something you could share for others to try?
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Sorry, didn't see the question asked as I was working all day yesterday. This is the link she sent me. Protection Plus
Let me know if it works for you. I still haven't been able to add an imei number but at least I have a receipt that I did purchase insurance.
lynseyw said:
Sorry, didn't see the question asked as I was working all day yesterday. This is the link she sent me. Protection Plus
Let me know if it works for you. I still haven't been able to add an imei number but at least I have a receipt that I did purchase insurance.
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It seems to work, but an imei is indeed not possible be added. Add on top of this that they state on top "Protection Plus – Note 3/4/5/Edge, S6 edge, S6 edge+", which would imply the S7, S7 Edge and Note 7 are not covered (or gives them wiggle room to deny any claim coming from any of those owners).
I want that insurance, but not sure I'm willing to go with this direct link considering they specifically name only some of the phones.
svache said:
It seems to work, but an imei is indeed not possible be added. Add on top of this that they state on top "Protection Plus – Note 3/4/5/Edge, S6 edge, S6 edge+", which would imply the S7, S7 Edge and Note 7 are not covered (or gives them wiggle room to deny any claim coming from any of those owners).
I want that insurance, but not sure I'm willing to go with this direct link considering they specifically name only some of the phones.
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I was told that I would get an email in 1-3 days and would be able to put in my imei number. I felt ok, since I still have the email from Samsung telling me to use this link and I paid with paypal. I will let you know when/if I am able to put in my imei number.
I seem to recall seeing similar missing Note 7 references when I purchased my original protection plus plan as I was a little worried, but decided it was just Samsung being slow to update their webpage.
lynseyw said:
I was told that I would get an email in 1-3 days and would be able to put in my imei number. I felt ok, since I still have the email from Samsung telling me to use this link and I paid with paypal. I will let you know when/if I am able to put in my imei number.
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jjal09 said:
I seem to recall seeing similar missing Note 7 references when I purchased my original protection plus plan as I was a little worried, but decided it was just Samsung being slow to update their webpage.
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Thanks, you guys are probably right. I cannot really imagine Samsung not being trustworthy in something like this. Please keep us posted though, I'd love to sign up (especially considering I took my screen protection off a few days ago (still got a cover, it's too slippery without lol)
lynseyw said:
I was told that I would get an email in 1-3 days and would be able to put in my imei number. I felt ok, since I still have the email from Samsung telling me to use this link and I paid with paypal. I will let you know when/if I am able to put in my imei number.
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Anything new to report? I know when I ordered for my last device it was a few days later that I officially got the policy details.
jjal09 said:
Anything new to report? I know when I ordered for my last device it was a few days later that I officially got the policy details.
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Not yet, I got a welcome, but still not able to enter my imei number. I was going to call, but I am sorta not wanting to waste my time.....as I am waiting to see what happens with the reports of the replacement note 7 catching on fire. Thinking there might be another recall and this is a mute point as I would have to cancel this too.
Created a new thread about this a week back but I guess no one saw it
I just went with Squaretrade.
I purchased protection plus using the link that was provided in an earlier post. Received two emails stating that my coverage was now active but I have yet to enter an imei so the policy number they gave me isn't associated with a specific device. Will probably give them a call this weekend and see what needs to be done, I'm not optimistic that I will get anywhere.
Anyone remember part of the pre-order offer where one of the things we got was a once a year free screen replacement? I distinctly remember this being part of the pre-order offer, yet I am having a hard time finding this info online. I AM finding info that there was going to be such an offer - this was in the various media articles telling us what the pre-order offers would be. But I can't find anywhere where someone has actually used this service which was supposed to be there if you preordered either the S8 or S8+ (I actually got both).
Yes, I dropped my phone and for the first time in about 4 years I have a device with a broken screen. It hit on the bottom of the curved edge on the right side - the absolute worst place to hit, on the curved edge. I had it in a pretty stout case, full wrap around flip cover case that covered the entire display, front back and sides. Still wasn't enough and the fall was about 3'....
Anyway, I contacted Samsung and they seem to acknowledge that there was such an offering, but that it was through Verizon and I needed to contact them. I contacted Verizon, and they also seemed to acknowledge that there was such a pre-order offer, but that I needed to go into a Verizon location to get it taken care of. I emailed copies of both chat sessions to myself just in case.
I feel that in the Verizon chat session the person was trying fairly hard not to come right out and say my phone would be covered for such a replacement (I realize they would probably just send a refurb instead of fix my S8+) phone. I do have assurian through VZ, but the deductible of $150 bites. So if anyone else can chime in that has used this once a year free display replacement and/or give further info/evidence that I can bring in to VZ when I visit them today that would be a GREAT help!
TIA!
I don't remember anything specific to screen replacement for the S8 preorder, although I believe you got one free month of Samsung premium care, which is pretty much insurance through samsung with a deductible and all (I believe the actual servicer of it is also Asurant). It is also possible that you are mixing Samsung up with other phones, as I believe HTC had the program you are mentioning.
Either way let us know how it goes.
Thanks for the reply!
I am not mixing this up for offers on other phones. First of all, I have not looked into pre ordering any other phones, ever, except for the Note 7 and the S8+. I did talk to a VZ rep on the phone in person before pre-ordering, and they told me about that added benefit of the once a year display replacement with the pre-order offer and gave me a web link where I then also saw the offer (that pre-order web link is long gone, I have looked for it). It was actually this part of the pre-order offer that made me pull the trigger - getting a free display replacement once a year. I am simply trying to have my ducks in a row before I go in to a VZ store to get this handled as they will likely try to make me use my insurance (which is ridiculously overpriced) and the $150 deductible to boot. And yes, I am aware of the one month free of samsung premium care, this was a different coverage than samsung premium care.
I will update how this goes once I go in to a VZ store. Was going to go today but don't have all the info in hand that I want to have when I go in.
Thanks again for your reply!
Update - neither VZ nor Samsung would honor the pre order offer. Samsung DID acknowledge that it was part of the pre order offer but said the carrier has to honor it, not Samsung. Seems wrong, but I am tired of haggling over it. So I did the Asurion warranty replacement routine - but of course the S8+ is out of stock.... good thing my phone still works!
On a side note, I went ahead and pre ordered the Note 8. Since I was a Note 7 owner (still am actually) I took advantage of the $425 discount off the total for the Note 8. I got the 256gb micro SD and wireless charging dock bundle as my pre order gift. So the Note 8 will cost me $535 on a 24 month zero interest payment plan. I also signed up for Samsung premium care. It is a couple dollars more a month than Asurion, but overall I feel it is a better insurance coverage. The first two months are free with the pre order also.