Develop Bugs

RMA UK device, came back with US Motherboard, AT&T locked Internet.

I RMA-ed my HTC Titan X310e from UK because of the GPS Problem in tracking me down .
HTC sent it back with a US Motherboard of the Titan P series, which is from AT&T.
I have a goPhone service before and the UK Titan acquired great 3G for me, but now , i have the 4G icon popup, but i can;t access internet. I can call, text a message and receive them without any trouble.
I thought that even GoPhone services doesn't provide 4G Speed, at least they will still let me connect to the 3G network? Because i can't surf web at all.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Download the HTC connection setup app while connected to the internet via wifi. Disconnect from wifi then run the connection setup app.

voluptuary said:
Download the HTC connection setup app while connected to the internet via wifi. Disconnect from wifi then run the connection setup app.
Click to expand...
Click to collapse
I tried. No luck.
But guess what, i swap the IPhone 4S Simcard from my Brother. I was able to get online on that sim.
So look like AT&T locked my simcard? Can they do that? because my simcard is a goldphone one.

A gophone sim will work in any att phone and an att sim will work in any gophone or that's how it is supposed be. If it's not working for you even after using the network tool I would stop in an att store (a corporate owned one) and talk to someone about it. BTW that 4G is still really 3G it's just how att shows HSPA+.

voluptuary said:
A gophone sim will work in any att phone and an att sim will work in any gophone or that's how it is supposed be. If it's not working for you even after using the network tool I would stop in an att store (a corporate owned one) and talk to someone about it. BTW that 4G is still really 3G it's just how att shows HSPA+.
Click to expand...
Click to collapse
I have the $50 Unlimited Plan, and yeah, whatever...
I had the H icon for HSPA+ ( I believe) when my phone is still an UK devices.
Now my titan is more like a mix from US Motherboard of AT&T Version and other part from UK version...
But what do you mean by a Corporate Ownder ATT Store?

Strike_Eagle said:
I have the $50 Unlimited Plan, and yeah, whatever...
I had the H icon for HSPA+ ( I believe) when my phone is still an UK devices.
Now my titan is more like a mix from US Motherboard of AT&T Version and other part from UK version...
But what do you mean by a Corporate Ownder ATT Store?
Click to expand...
Click to collapse
The moment you walk into a corporate owned AT&T store and ask them to fix your phone because you wanted unlimited Internet again on your smartphone, they'll more than likely say its not possible.
The data plans on GoPhone pre-paid accounts were never meant for smartphones, as prepaid smartphones have their own capped data packages you can purchase.
So if you really find someone very nice or helpful (and that is a big if), then great. But more than likely, they will turn you away and tell you that you can only use regular data packages on your smartphone device with a prepaid account.

prjkthack said:
The moment you walk into a corporate owned AT&T store and ask them to fix your phone because you wanted unlimited Internet again on your smartphone, they'll more than likely say its not possible.
The data plans on GoPhone pre-paid accounts were never meant for smartphones, as prepaid smartphones have their own capped data packages you can purchase.
So if you really find someone very nice or helpful (and that is a big if), then great. But more than likely, they will turn you away and tell you that you can only use regular data packages on your smartphone device with a prepaid account.
Click to expand...
Click to collapse
Yeah... at least they are right when i have Internet Service on the Contract-Based sim...
Freaking stupid...
Feel kinda regret for having the motherboard changed, lol.

Strike_Eagle said:
Yeah... at least they are right when i have Internet Service on the Contract-Based sim...
Freaking stupid...
Feel kinda regret for having the motherboard changed, lol.
Click to expand...
Click to collapse
I think you need to get onto HTC and ream them for sending you back a different phone that what you purchased. You purchased a UK phone, did you not? They sent it back to you with AT&T parts. This is not ok, as far as I'm concerned... if the substitution was not approved by you. It's up to HTC to make your smartphone 'right' again.

+1 with Ansieo
Sent from my HTC Titan Windows Phone

Here you can see the front of my Titan now
Clear, no AT&T mark.
But on the back, the model is from AT&T.
As far as i know, they said they replaced the MB and that is all they did, so, the screeen, camera... and something else that i don't know is still from UK.
As far as you guys tell me, i will have to find another temp replacement since this could happen regularly and i need my phone for my stuffs.
PS: I plugged the old GoPhone simcard in to a GSM Phone and i still have EDGE Signal and can surf web on it...
anseio said:
I think you need to get onto HTC and ream them for sending you back a different phone that what you purchased. You purchased a UK phone, did you not? They sent it back to you with AT&T parts. This is not ok, as far as I'm concerned... if the substitution was not approved by you. It's up to HTC to make your smartphone 'right' again.
Click to expand...
Click to collapse
and no, they didn't call me at all. The phone was received on Monday , and it get fixed in Tuesday, and sent it back to me on Wednesday...

I'd be losses if I bought an I branded phone, sent it in for repair, and received branded parts back.
Strike_Eagle said:
Here you can see the front of my Titan now
Clear, no AT&T mark.
But on the back, the model is from AT&T.
As far as i know, they said they replaced the MB and that is all they did, so, the screeen, camera... and something else that i don't know is still from UK.
As far as you guys tell me, i will have to find another temp replacement since this could happen regularly and i need my phone for my stuffs.
PS: I plugged the old GoPhone simcard in to a GSM Phone and i still have EDGE Signal and can surf web on it...
and no, they didn't call me at all. The phone was received on Monday , and it get fixed in Tuesday, and sent it back to me on Wednesday...
Click to expand...
Click to collapse
Sent from my Sexy Cyan Lumia 800 using XDA WP7 App

Correction: I'd be pissed.
Sent from my Sexy Cyan Lumia 800 using XDA WP7 App

I will call the lads down there to see what is up on Monday...
does HTC have an Unbranded US Version for Titan after all?

Strike_Eagle said:
I will call the lads down there to see what is up on Monday...
does HTC have an Unbranded US Version for Titan after all?
Click to expand...
Click to collapse
To my understanding... no, they don't.

anseio said:
To my understanding... no, they don't.
Click to expand...
Click to collapse
If i say i want an unbranded one, i bet they will say that there is not much difference between 2 version, and they can get me an Sim-Unlock Code...
But i just still wondering why i have 3g/4G access on the Contract-based Sim , but not GoPhone.

Strike_Eagle said:
If i say i want an unbranded one, i bet they will say that there is not much difference between 2 version, and they can get me an Sim-Unlock Code...
But i just still wondering why i have 3g/4G access on the Contract-based Sim , but not GoPhone.
Click to expand...
Click to collapse
Probably because if its got an AT&T/US IMEI, then AT&T is well aware that you are using a smartphone and they can actively block you from taking advantage of smartphone internet without the appropriate data package.
See before, you had an unknown IMEI from out of the country, so AT&T can't make heads or tails of it, and therefore they don't do anything about it when you use it on a plan you aren't supposed to be using it for. But now that they know you are using a smartphone, they say no data plan for you.

prjkthack said:
Probably because if its got an AT&T/US IMEI, then AT&T is well aware that you are using a smartphone and they can actively block you from taking advantage of smartphone internet without the appropriate data package.
See before, you had an unknown IMEI from out of the country, so AT&T can't make heads or tails of it, and therefore they don't do anything about it when you use it on a plan you aren't supposed to be using it for. But now that they know you are using a smartphone, they say no data plan for you.
Click to expand...
Click to collapse
I am using the $50 Unlimited All from GoPhone which is required for Smartphone.
"Smartphone users must purchase a data package to use data services with any plan. Pay-per-use is not available with smartphones."
http://www.wireless.att.com/cell-ph...cell-phone-plans.jsp?wtSlotClick=1-005ZH4-0-2

Strike_Eagle said:
I am using the $50 Unlimited All from GoPhone which is required for Smartphone.
"Smartphone users must purchase a data package to use data services with any plan. Pay-per-use is not available with smartphones."
http://www.wireless.att.com/cell-ph...cell-phone-plans.jsp?wtSlotClick=1-005ZH4-0-2
Click to expand...
Click to collapse
When you imported your Titan from the UK, AT&T had no way of knowing it was a smartphone. Therefore, you get to bypass any of their 'requirements'.
For example. I have a $20/mth unlimited GPRS Media Max plan. I get unlimited GPRS (from my feature phone) and 200 sms. Tethering is 'not allowed'. Now, I only use imported phones. I'm able to tether at HSPA speeds and my Lumia 800 from the UK is unrecognizable. Last year, I once put my SIM into an AT&T HTC HD7S and they immediately (and w/o my permission) forced me off my plan. A nasty little call to them and a ticket that took 5 days to resolve got me back on my old data plan.
Long story short. If the imei of your device is not recognized by AT&T as a smartphone, then you're victim to all of their limitations.

anseio said:
When you imported your Titan from the UK, AT&T had no way of knowing it was a smartphone. Therefore, you get to bypass any of their 'requirements'.
For example. I have a $20/mth unlimited GPRS Media Max plan. I get unlimited GPRS (from my feature phone) and 200 sms. Tethering is 'not allowed'. Now, I only use imported phones. I'm able to tether at HSPA speeds and my Lumia 800 from the UK is unrecognizable. Last year, I once put my SIM into an AT&T HTC HD7S and they immediately (and w/o my permission) forced me off my plan. A nasty little call to them and a ticket that took 5 days to resolve got me back on my old data plan.
Long story short. If the imei of your device is not recognized by AT&T as a smartphone, then you're victim to all of their limitations.
Click to expand...
Click to collapse
If i have to go with contract based... either the way is hurt, because their cheapest plan for an individual is like $69 for calling and data (they just require data for the contract, but we also need calling...)...
So basically, i don't really see the difference between branded and unbranded device if i use the contract-based sim (at least for me - who text and use data alot ) because there isn't much options,

Here is the Update:
I tried the iPhone Microsim in the slot for Titan, little weird, but it works.
The reason that i RMA-ed the phone was about my GPS when it fu(ked up. At least i know it is fixed (somehow) when it was able to acquire the position of mine, little bit slow, but i think that because i am staying inside the house and my location doesn't have great Signal for AT&T tho... ( i usually have 1-3 bar of AT&T inside.) But whatever, it was able to track down where i am and hold it for over 3-4 mins.
I also tried surfing web without Wifi:
So... I think i am going to AT&T store tomorrow. Sign up for a god damn contract...

[Q] Expansys USA HTC One X Help

I need some help from the real experts. I think that I may have screwed myself here on my One X Purchase. I got it from expansys-usa.com. Hopefully this is just my ignorance but from what I have been told by HTC customer service is that I received a Malaysian version of the One X. And that It will not be compatible at all with any US carrier for Data.
Here is where my current situation.
Ordered the phone wednesday 4/18 from Expansys-Usa.com
Received today, 4/20
Took it in to my local T-Mobile and had my sim from my Nexus One Cut down.
I receive phone calls and texts just fine but no data connection at all will work.
I was at T-Mobile for 2 hours as they tried to manually enter all APN settings, as well as talk to HTC support, no luck. In the end I was told I had a Malaysian model and that was the issue. When you enter the APN settings and save them, all it says is no Sim card found, please enter one. But the messaging and calling is connected in the back ground..
I have not been deep into phone tech for the last year or two so I am rusty on everything. What do you guys think, is there anything I can try to do here or is my only option to return the phone if possible?
Why would Expansys send out a Malaysian model? When first booting my phone the only language options are Asian-English but with like 12 different version of all different Asian countries. I get no option for anything in Europe.
Thank you..

mbomberz1 said:
I need some help from the real experts. I think that I may have screwed myself here on my One X Purchase. I got it from expansys-usa.com. Hopefully this is just my ignorance but from what I have been told by HTC customer service is that I received a Malaysian version of the One X. And that It will not be compatible at all with any US carrier for Data.
Here is where my current situation.
Ordered the phone wednesday 4/18 from Expansys-Usa.com
Received today, 4/20
Took it in to my local T-Mobile and had my sim from my Nexus One Cut down.
I receive phone calls and texts just fine but no data connection at all will work.
I was at T-Mobile for 2 hours as they tried to manually enter all APN settings, as well as talk to HTC support, no luck. In the end I was told I had a Malaysian model and that was the issue. When you enter the APN settings and save them, all it says is no Sim card found, please enter one. But the messaging and calling is connected in the back ground..
I have not been deep into phone tech for the last year or two so I am rusty on everything. What do you guys think, is there anything I can try to do here or is my only option to return the phone if possible?
Why would Expansys send out a Malaysian model? When first booting my phone the only language options are Asian-English but with like 12 different version of all different Asian countries. I get no option for anything in Europe.
Thank you..
Click to expand...
Click to collapse
Sounds like a t-mobile issue.
I have the same model as you I believe (asian region model, got "English" at initial startup but with a lot of different asian countries). All I did was go to "APN" setting in mobile networks, click on "AT&T" and everything works fine for me.
So yes, the asian one works on USA networks, but yours sounds like a t-mobile issue. This is of course if you have the same model as me, which is sounds like you do.

You know even if you had a European model it would only get 2G on T-Mobile?
Sent from my GT-I9100 using xda premium

joshnichols189 said:
You know even if you had a European model it would only get 2G on T-Mobile?
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
That might be OP's problem. T-mobile 2g is so slow it would almost seem like there is no data connection.
HTC One X does not support t-mobile 3g.

Thanks for the replies. Although, I do know that I only will receive 2G. I had planned on this. But the problem is I get no data at all.
It is good to hear that there is someone else with this version and its working on ATT at least.

If your account is not provisioned correctly for the APN settings you are trying to use the phone will refuse to connect at all. Have Tmo check the plan they have you on. I had a similar problem with AT&T.
Sent from my HTC One X using Tapatalk 2

phobos512 said:
If your account is not provisioned correctly for the APN settings you are trying to use the phone will refuse to connect at all. Have Tmo check the plan they have you on. I had a similar problem with AT&T.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I will keep this in mind, thanks for the comment. The one problem is, I cant save any APN settings on the phone, when i enter them, and save, it just says there is no sim card in the phone. So its not saving them or using them.
I found this thread which seems like my issue: Take a look.
http://androidforums.com/htc-one-x/...im-issues-unlocked-htc-one-x.html#post4260319

mbomberz1 said:
Why would Expansys send out a Malaysian model?
Click to expand...
Click to collapse
Expansys will source the phone from the Asia region because they are readily available there IMO. I ordered from Expansys Australia and they sourced the phone from Hong Kong. And I too got all chinese freaking characters when I booted the phone a bit annoying but not much I can do now.

shadowboy23 said:
Expansys will source the phone from the Asia region because they are readily available there IMO. I ordered from Expansys Australia and they sourced the phone from Hong Kong. And I too got all chinese freaking characters when I booted the phone a bit annoying but not much I can do now.
Click to expand...
Click to collapse
hmm i got my phone shipped from hong kong and i don't have any branding or issues with it.. when i booted up no chinese characters or anything just ask the 4 language to pick.. but mine was a retail version from HTC in hong kong.

wai_lai416 said:
hmm i got my phone shipped from hong kong and i don't have any branding or issues with it.. when i booted up no chinese characters or anything just ask the 4 language to pick.. but mine was a retail version from HTC in hong kong.
Click to expand...
Click to collapse
Don't have branding on mine too. Just had to do a hard reset and I was able to choose from 3 languages (1 english and 2 chinese languages).

Have the same problem . I have tried many time apn setting manually , I have the same message no sim card insert one
If you figure out the issue , please let's know

Well a good update.
Like in the thread I linked, it was an issue with the T-Mobile sim cards. Only the old style works with this phone. At least for now, hopefully a software update will fix this. I went to another T Mobile store the guy there was really helpful and we tried a handful of simcards. Ended up with the conclusion that the 3G sim cards worked, old style. He had to grab one out of an old Sensation package he said. But the newer 3GG ones dont. I dont know of the real diff but I wanted to share how the outcome was. I am now happily on edge. Hopefully 3G soon!

mbomberz1 said:
I need some help from the real experts. I think that I may have screwed myself here on my One X Purchase. I got it from expansys-usa.com. Hopefully this is just my ignorance but from what I have been told by HTC customer service is that I received a Malaysian version of the One X. And that It will not be compatible at all with any US carrier for Data.
Here is where my current situation.
Ordered the phone wednesday 4/18 from Expansys-Usa.com
Received today, 4/20
Took it in to my local T-Mobile and had my sim from my Nexus One Cut down.
I receive phone calls and texts just fine but no data connection at all will work.
I was at T-Mobile for 2 hours as they tried to manually enter all APN settings, as well as talk to HTC support, no luck. In the end I was told I had a Malaysian model and that was the issue. When you enter the APN settings and save them, all it says is no Sim card found, please enter one. But the messaging and calling is connected in the back ground..
I have not been deep into phone tech for the last year or two so I am rusty on everything. What do you guys think, is there anything I can try to do here or is my only option to return the phone if possible?
Why would Expansys send out a Malaysian model? When first booting my phone the only language options are Asian-English but with like 12 different version of all different Asian countries. I get no option for anything in Europe.
Thank you..
Click to expand...
Click to collapse
Mbomberz,
Please let me know if you need any further assistance with this. You can PM me directly if you like. We are one of T-Mobile's PrePaid SIM distributors here in the States and could look into this for you.
Corey
EXPANSYS-USA

johnl199 said:
That might be OP's problem. T-mobile 2g is so slow it would almost seem like there is no data connection.
HTC One X does not support t-mobile 3g.
Click to expand...
Click to collapse
Wrong, Edge works on 3g and it is as fast as it can be..If you watch some videos of the One x on tmo you will notice how fast Edge is..

I bought from expansys USA as well. No problems at all and received the Taiwan build. I know a few people were having problems with T-Mobile and data. The issue was solved by getting the older micro sim card that said 3g, not their new one that says 3gg.
Sent from my HTC One X using Tapatalk 2

hello00 said:
Wrong, Edge works on 3g and it is as fast as it can be..If you watch some videos of the One x on tmo you will notice how fast Edge is..
Click to expand...
Click to collapse
EDGE/GRPS and "fast" shouldn't be used in the same sentence. EDGE is 2G, not 3G, and speeds are highly influenced by load on the network. 1MB down would be a stupendous result but in some markets is can be as low as 300KB. If it works for you; cool. But people shouldn't think that EDGE speeds are going to be a satisfactory alternative to HSPA/HSPA+. And speeds will vary widely across T-Mobile’s network.
http://en.wikipedia.org/wiki/Enhanced_Data_Rates_for_GSM_Evolution

hello00 said:
Wrong, Edge works on 3g and it is as fast as it can be..If you watch some videos of the One x on tmo you will notice how fast Edge is..
Click to expand...
Click to collapse
LOL!!!!!!!!!!

hello00 said:
Wrong, Edge works on 3g and it is as fast as it can be..If you watch some videos of the One x on tmo you will notice how fast Edge is..
Click to expand...
Click to collapse
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

BarryH_GEG said:
EDGE/GRPS and "fast" shouldn't be used in the same sentence. EDGE is 2G, not 3G, and speeds are highly influenced by load on the network. 1MB down would be a stupendous result but in some markets is can be as low as 300KB. If it works for you; cool. But people shouldn't think that EDGE speeds are going to be a satisfactory alternative to HSPA/HSPA+. And speeds will vary widely across T-Mobile’s network.
http://en.wikipedia.org/wiki/Enhanced_Data_Rates_for_GSM_Evolution
Click to expand...
Click to collapse
your correct..it is 2g but works as it was 3g..this video will help you to understand that edge isn't slow like a lot of people may think..i had one time that it loaded a page almost instantly..i was surprised at the speed i was getting and still getting..and that was in an area where tmobile hasn't refarmed their 1900 spectrum
http://www.youtube.com/watch?v=Dr72-n-7cb0
Click to expand...
Click to collapse

I initially tried using my One X on Tmo here in the states as well. I got a prepaid micro sim from the tmo store and had no issues besides only getting dreadful Edge only. Switched to AT&T and had no problems getting hspa+ with no issues. I have a China made one X I bought from Singapore. If you're bent on using tmo, try a micro sim.
Sent from my HTC One X using Tapatalk 2

[Q] AT&T users with F400S and LTE Data

Hi all, long time reader/lurker, but finally took the plunge on one of the Korean G3 phones and ran into this...
Quick question for the people who have the F400S on AT&T: Do you guys get LTE Data on your G3's? Mine just came today, and I get great service (surprised I got LTE, was originally just planning on 3G usage) but whenever I access any site that isn't att.com/esupport or att.com/biztech, I get the redirect in the image.
Message says: "We're sorry, but you are attempting this transaction during a restricted time period set by your wireless account owner."
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I have no weird account restrictions, and I've got a support ticket in AT&T (should hear back by the 16th), but was hoping to get some advice if any other AT&T F400S G3 owners are getting similar messages.
I'll post back with what AT&T tells me on whats going on.
UPDATE (6/12/2014): I knew I needed to link my new IMEI to my old SIM card (from HTC One). Though I had done the update with AT&T last night, it appears that it took a solid 5-6 hours for that update to apply.
The issue I had run into where it would ask me to "sign in" to the AT&T network, but kept redirecting me has resolved itself.
So for potential Korean G3 buyers on AT&T here in the states, remember to call AT&T and have them update your SIM card info to match up to your new IMEI. I had to deal with 6 awful phone support people, but finally landed on someone who knew what she was talking about when I had a chat session with a technical support agent. (The phone people were ridiculous saying I needed to buy a new data plan, or buy a new phone... ugh ::facepalm:: lol).
But after a solid day of rest and the IMEI update, I cannot be any happier... definitely an investment, but considering I buy phones off-contract every few years, this was a very reasonable buy (got it for $720 on ebay with shipping included)--my guess is that the phones off-contract here will run round the 649-699 price... assuming they charge a premium on LG's new flagship.
But as a side note... This phone is awesome! The screen is one of those things you just gotta see. Resolving pixels is difficult to my eyes, and I haven't done a side-by-side with a 1080p phone yet.

mikeythedude said:
Hi all, long time reader/lurker, but finally took the plunge on one of the Korean G3 phones and ran into this...
Quick question for the people who have the F400S on AT&T: Do you guys get LTE Data on your G3's? Mine just came today, and I get great service (surprised I got LTE, was originally just planning on 3G usage) but whenever I access any site that isn't att.com/esupport or att.com/biztech, I get the redirect in the image.
Message says: "We're sorry, but you are attempting this transaction during a restricted time period set by your wireless account owner."
View attachment 2793796
I have no weird account restrictions, and I've got a support ticket in AT&T (should hear back by the 16th), but was hoping to get some advice if any other AT&T F400S G3 owners are getting similar messages.
I'll post back with what AT&T tells me on whats going on.
But as a side note... This phone is awesome! The screen is one of those things you just gotta see. Resolving pixels is difficult to my eyes, and I haven't done a side-by-side with a 1080p phone yet.
Click to expand...
Click to collapse
I don't have the phone yet; however, I have question for you, does your plan with AT&T includes an LTE service? I'm only asking that because you said that you were planning to use it on 3g only.
Sent from my HTC One_M8 using Tapatalk

mikeythedude said:
Hi all, long time reader/lurker, but finally took the plunge on one of the Korean G3 phones and ran into this...
Quick question for the people who have the F400S on AT&T: Do you guys get LTE Data on your G3's? Mine just came today, and I get great service (surprised I got LTE, was originally just planning on 3G usage) but whenever I access any site that isn't att.com/esupport or att.com/biztech, I get the redirect in the image.
Message says: "We're sorry, but you are attempting this transaction during a restricted time period set by your wireless account owner."
View attachment 2793796
I have no weird account restrictions, and I've got a support ticket in AT&T (should hear back by the 16th), but was hoping to get some advice if any other AT&T F400S G3 owners are getting similar messages.
I'll post back with what AT&T tells me on whats going on.
But as a side note... This phone is awesome! The screen is one of those things you just gotta see. Resolving pixels is difficult to my eyes, and I haven't done a side-by-side with a 1080p phone yet.
Click to expand...
Click to collapse
Did you try a different browser? Also does it happen on all sites?

Hi again
Thank you so much for your questions/replies!
mrfriday2010- Yes, I have a 10GB Data/unlimited texts and minutes. LTE coverage where I am at was spotty (we got it on one of their later rollouts). I am guessing I am accessing the AWS bands that would have supported the AT&T/T-Mobile deal... but that fell through.
daraj- Also Yes, the issue occurred on the default browser and chrome.

mikeythedude said:
Hi again
Thank you so much for your questions/replies!
mrfriday2010- Yes, I have a 10GB Data/unlimited texts and minutes. LTE coverage where I am at was spotty (we got it on one of their later rollouts). I am guessing I am accessing the AWS bands that would have supported the AT&T/T-Mobile deal... but that fell through.
daraj- Also Yes, the issue occurred on the default browser and chrome.
Click to expand...
Click to collapse
I know you have a 400s, I have a 400L and a LG Gpro2 "S" both of them get LTE voice and Data, some things to think about
do you have correct LTE sim card?
I have had the same issue and I fix it by turning off wifi then back on and it fixes it
for whatever reason the phone seems to have issue going from wifi to data, my GS5 does the same thing

alwayslearning said:
I know you have a 400s, I have a 400L and a LG Gpro2 "S" both of them get LTE voice and Data, some things to think about
do you have correct LTE sim card?
I have had the same issue and I fix it by turning off wifi then back on and it fixes it
for whatever reason the phone seems to have issue going from wifi to data, my GS5 does the same thing
Click to expand...
Click to collapse
Everything is all good on my F400S now . After AT&T updated my IMEI to match the new device, all is up and running (and also after about 6 hours of letting that update take effect in their systems).
Just weird though, its the first time I have had to do that. Back before the days of LTE, I was able to access 3G from my SIM without having to update IMEI info.
Thanks for your input though .
Also something I noticed about my F400S -- I thought it was interesting that underneath the back cover, towards the top of the phone, it shows F400 S/L. The phone is the S version (SK Telecom), but I am assuming the L version seems to work alright on AT&T as well maybe?

mikeythedude said:
Everything is all good on my F400S now . After AT&T updated my IMEI to match the new device, all is up and running (and also after about 6 hours of letting that update take effect in their systems).
Just weird though, its the first time I have had to do that. Back before the days of LTE, I was able to access 3G from my SIM without having to update IMEI info.
Thanks for your input though .
Also something I noticed about my F400S -- I thought it was interesting that underneath the back cover, towards the top of the phone, it shows F400 S/L. The phone is the S version (SK Telecom), but I am assuming the L version seems to work alright on AT&T as well maybe?
Click to expand...
Click to collapse
mine does too inside at the top, it says S/L, my box says L and my phone - under phone info says L I have found out that L an S have the same bands. My L works fine on LTE for AT&T but I never called them or changed my IMEI number.

alwayslearning said:
mine does too inside at the top, it says S/L, my box says L and my phone - under phone info says L I have found out that L an S have the same bands. My L works fine on LTE for AT&T but I never called them or changed my IMEI number.
Click to expand...
Click to collapse
I did go contract-free recently... maybe AT&T doesn't like my money haha

Where are you guys purchasing you G3 from? Amazon or 28mobile?

I picked mine up on eBay. Got it in about a week from order date.

For those of you who got it working on AT&T: Did you just pop your SIM in and go, or did you have to manually create an APN?
I have an L model on the way and I was under the impression that I'd have to manually create an AT&T LTE APN in order for it to work properly. I'm currently on an LTE plan and using an LG G2. I swap sims all the time with no issue.

greyhulk said:
For those of you who got it working on AT&T: Did you just pop your SIM in and go, or did you have to manually create an APN?
I have an L model on the way and I was under the impression that I'd have to manually create an AT&T LTE APN in order for it to work properly. I'm currently on an LTE plan and using an LG G2. I swap sims all the time with no issue.
Click to expand...
Click to collapse
Pop in a sim and go, atleast for me it worked like that.

Pilz said:
Pop in a sim and go, atleast for me it worked like that.
Click to expand...
Click to collapse
What model do you have? One of the reviewers were saying that worked for the S model, but not the L or K. That on the L and K model, you would have to create the APN manually.

greyhulk said:
What model do you have? One of the reviewers were saying that worked for the S model, but not the L or K. That on the L and K model, you would have to create the APN manually.
Click to expand...
Click to collapse
I have the F400S and I had 0 issues getting it to work with ATT. My wife's ATT S5 had more issues and that's a carrier phone.

Pilz said:
I have the F400S and I had 0 issues getting it to work with ATT. My wife's ATT S5 had more issues and that's a carrier phone.
Click to expand...
Click to collapse
Ah, yeah. See, the bloggers were saying that the S works out of the box, but the L and K have to have APNs created manually before they will hit AT&T LTE. I guess I'll find out in a few days.

greyhulk said:
Ah, yeah. See, the bloggers were saying that the S works out of the box, but the L and K have to have APNs created manually before they will hit AT&T LTE. I guess I'll find out in a few days.
Click to expand...
Click to collapse
Best of luck, it shouldn't be that hard to set up if you need to do it manually.

Pilz said:
Best of luck, it shouldn't be that hard to set up if you need to do it manually.
Click to expand...
Click to collapse
Nah, I do it all the time. I was just curious if that was the experience other L/K users were having. It has been confirmed that all three models work on AT&T's LTE, so I'm not worried.

Question Using an eSim without a physical Sim on AT&T

Hi, I'm trying to use an eSim only (without inserting a physical sim) on my pixel 6 pro on AT&T, however I cannot get it to work. When I say not get it to work, I mean with eSim only there is no cell signal and no data signal. Physical sim works fine on both signal and cellular service. If there's another Us AT&T pixel 6 pro user who's using only the eSIM for service please respond and let me know whether or not eSim only works for you. Thanks.

Not an AT&T user here, am using a European carrier, just from anecdotal perspective: I also use eSim only and never had an issue on my P6 Pro. So it appears to be something carrier related.
I remember that I had to activate my eSim, maybe you also have to do this? Did you try out the eSim/your contract before using this phone?

Morgrain said:
Not an AT&T user here, am using a European carrier, just from anecdotal perspective: I also use eSim only and never had an issue on my P6 Pro. So it appears to be something carrier related.
I remember that I had to activate my eSim, maybe you also have to do this? Did you try out the eSim/your contract before using this phone?
Click to expand...
Click to collapse
Yes, I tried 3 times with the help of AT&T and we couldn't get it to work. I'm going to return the device for a new replacement to see if that fixes this issue. Thanks for replying.

d.cortez said:
Yes, I tried 3 times with the help of AT&T and we couldn't get it to work. I'm going to return the device for a new replacement to see if that fixes this issue. Thanks for replying.
Click to expand...
Click to collapse
Before going through the hassle of returning the device for a potential fault - do you have a family member or friend, whose simcard/esim you could try out? That way you can find out if your phone truly has a defect or if its your contract/the specific esim. Of course you can always let them replace your device, but that will take a couple days, maybe there are faster ways to narrow the problem down.

Morgrain said:
Before going through the hassle of returning the device for a potential fault - do you have a family member or friend, whose simcard/esim you could try out? That way you can find out if your phone truly has a defect or if its your contract/the specific esim. Of course you can always let them replace your device, but that will take a couple days, maybe there are faster ways to narrow the problem down.
Click to expand...
Click to collapse
i tried again today at another AT&T corp store and walked out of the store with it working as expected (wait till the end). the person helping did additional research on my issue and discovered the P6P shipped to me "was not activated" with the inserted physical sim (which i removed when i received the device). apparently, AT&T will park (or associate) a new device with a specific number when shipping to you vs. walking in to buy a device on an existing line. nonetheless, i'm going to return the phone because the data connection isn't working consistently; data is on and then after i go to website, data turns off. i'm probably going to send it back to AT&T next week.

Finally got the phone working, but will get an unlocked version later; this one is still going back to ATT.

I'm using an ESIM on AT&t and even originally got the phone My plan was to have a physical TracFone SIM card and my AT&t esim which is exactly what I had on my Pixel 5 and it worked great. Both SIM cards work great... when the other ones not active or inserted. It is impossible to use with both SIM cards like I did on my Pixel 5. Constant signal loss and the majority of the time. No signal at all. But as soon as I deactivate or remove a SIM card it starts working perfect.

I had a problem with provisioning eSim on my TMobile, well technically its sprint still, says tmobile esim but I am on sprint billing. Anyways, you need to maybe try to do it on another WiFi access point or something. I had issues with mine activating over Viasat2 satellite internet. I live in that area, its either LTE or satellite for internet. Had to tether to my work verizon phone to activate it on sprint/tmobile lol. If the connectivity to the esim server is not great, you'll split hairs until it is.

spawn985 said:
I'm using an ESIM on AT&t and even originally got the phone My plan was to have a physical TracFone SIM card and my AT&t esim which is exactly what I had on my Pixel 5 and it worked great. Both SIM cards work great... when the other ones not active or inserted. It is impossible to use with both SIM cards like I did on my Pixel 5. Constant signal loss and the majority of the time. No signal at all. But as soon as I deactivate or remove a SIM card it starts working perfect.
Click to expand...
Click to collapse
Exactly the same issue/behavior I had with my AT&T P6P on the AT&T network so I returned mine today. I'm contemplating a Fi version to see if it works for my use case.

Question Verizon Carrier Lock

I Searched the forum but could not find an answer. I have been out of the ROM game for a few years. I know what I did was ill advised, please be merciful
I bought a Verizon Pixel 6 Pro off of Facebook. I knew to check that the IMEI was not on the stolen list and verified that it was paid off, but I get en error when I put my Visible Sim card in the phone. It says "Sim card isn't supported. Ask Verizon if this device can be unlocked."
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I called Verizon and the rep said that if I wait 60 days from the phone's original activation it should unlock automatically even though I don't have Verizon Service. The Rep said that I could use this device on Verizon Prepaid or regular service, but I have $5 months for referrals on Visible, that I would lose if I switched.
The Rep also said that you can request an unlock since the phone was paid off and IMEI was clear, but that I could not because in their system I was not the phone's owner. They could not tell me the date when the phone was activated because it would be a privacy issue.
I tried to work it out with the person I bought the phone from to get them to request the unlock, but got ghosted.
Questions:
1.) Does anyone know if it is true that my phone will unlock after 60 days without Verizon Service?
2.) If I put the phone on Verizon PrePaid service for 60 days, would that count as service and get it unlocked?
3.) If I activate on Verizon Prepaid or activate on no contract post paid will it take the last owner of the phone off of their "record" at Verizon so I can just request that the carrier lock be removed myself?
Thank you!
PS Once I get this figured out I will post what happened for anyone else that might run into this in the future.

As far as I was aware, all Verizon phones are carrier (erroneously called SIM) unlocked from the start. I've been away from Verizon for 5+ years, though, so that might've changed.
Note that just as has been said multiple times in multiple threads in this section (and every other possible phone section), that carrier unlock won't be the same as bootloader unlock, which will be impossible except by winning some kind of rare bootloader lottery, per se. (effectively never).
It's possible you don't want to unlock the bootloader since you only mention carrier unlocking, but I just wanted to head that part off just in case that's where you end up leading the conversation, so forgive me if I'm mistaken.
Hopefully, someone else with modern experience with Verizon can answer your two specific questions, however.

roirraW edor ehT said:
As far as I was aware, all Verizon phones are carrier (erroneously called SIM) unlocked from the start. I've been away from Verizon for 5+ years, though, so that might've changed.
Note that just as has been said multiple times in multiple threads in this section (and every other possible phone section), that carrier unlock won't be the same as bootloader unlock, which will be impossible except by winning some kind of rare bootloader lottery, per se. (effectively never).
It's possible you don't want to unlock the bootloader since you only mention carrier unlocking, but I just wanted to head that part off just in case that's where you end up leading the conversation, so forgive me if I'm mistaken.
Hopefully, someone else with modern experience with Verizon can answer your two specific questions, however.
Click to expand...
Click to collapse
Having ROM'ed lots of phones years ago, it was my first though to be able to change it by modifying the bootloader and/or firmware. I quickly ruled that out with the search feature before posting. (bummer)
I do appreciate you pointing this out to keep this thread on track. I witnessed some of the other disasters in my searching.

Yeah it’s true Verizon locks their phone for 60 days to their network and then unlocks it automatically. I’m not exactly sure if the device has to be continuously active though to be unlocked but I know that it had to be activated and used on their network to start the timer.
What you can try doing is to use online unlock services like drsim and try to get in unlocked with imei number. It’s not free but it might be worth it if you don’t wanna wait.

Is the 60 day unlock based on network checks? Or is it something really stupid like based on the system DATE? Might be worth trying to set the clock ahead and see if that fixes it.

96carboard said:
Is the 60 day unlock based on network checks? Or is it something really stupid like based on the system DATE? Might be worth trying to set the clock ahead and see if that fixes it.
Click to expand...
Click to collapse
I'm not sure if its based on network checks or something else. I did try to set the date ahead (2 months and a few days out) and it gave me the same message with the Visible sim card.

daniel_tychanow said:
Yeah it’s true Verizon locks their phone for 60 days to their network and then unlocks it automatically. I’m not exactly sure if the device has to be continuously active though to be unlocked but I know that it had to be activated and used on their network to start the timer.
What you can try doing is to use online unlock services like drsim and try to get in unlocked with imei number. It’s not free but it might be worth it if you don’t wanna wait.
Click to expand...
Click to collapse
Thanks for the suggestion. I did try a couple unlock services, and they say they can't do it when I enter my info.

so what happened here i have the same issue but i got it from google and they mistakenly sent me the Verizon model
in my case the phone is new

billycar11 said:
so what happened here i have the same issue but i got it from google and they mistakenly sent me the Verizon model
in my case the phone is new
Click to expand...
Click to collapse
You don't want a Verizon version... return it and get what you meant to get.

dmarden said:
You don't want a Verizon version... return it and get what you meant to get.
Click to expand...
Click to collapse
Yeah it sucks about the locked bootloader and junk but google won't exchange it for me even though the order say unlocked and I have this.
Because it's past 15 days.
Anyway I had to call vzw like 50 time only to be told 49 times if I don't have an account we can't help you bye. It took 7 hours of calling.
I finally got them to give me a complementary esim to unlock it and now it's ok

billycar11 said:
Yeah it sucks about the locked bootloader and junk but google won't exchange it for me even though the order say unlocked and I have this.
Because it's past 15 days.
Anyway I had to call vzw like 50 time only to be told 49 times if I don't have an account we can't help you bye. It took 7 hours of calling.
I finally got them to give me a complementary esim to unlock it and now it's ok
Click to expand...
Click to collapse
That's ridiculous... they don't have a choice, 15 days or not unless you are not saying something relevant to the story.
If you ordered A and they shipped B... they have to fix it. Dispute the charge with your credit card company if needed.

trilandun said:
I Searched the forum but could not find an answer. I have been out of the ROM game for a few years. I know what I did was ill advised, please be merciful
I bought a Verizon Pixel 6 Pro off of Facebook. I knew to check that the IMEI was not on the stolen list and verified that it was paid off, but I get en error when I put my Visible Sim card in the phone. It says "Sim card isn't supported. Ask Verizon if this device can be unlocked."
View attachment 5539587
I called Verizon and the rep said that if I wait 60 days from the phone's original activation it should unlock automatically even though I don't have Verizon Service. The Rep said that I could use this device on Verizon Prepaid or regular service, but I have $5 months for referrals on Visible, that I would lose if I switched.
The Rep also said that you can request an unlock since the phone was paid off and IMEI was clear, but that I could not because in their system I was not the phone's owner. They could not tell me the date when the phone was activated because it would be a privacy issue.
I tried to work it out with the person I bought the phone from to get them to request the unlock, but got ghosted.
Questions:
1.) Does anyone know if it is true that my phone will unlock after 60 days without Verizon Service?
2.) If I put the phone on Verizon PrePaid service for 60 days, would that count as service and get it unlocked?
3.) If I activate on Verizon Prepaid or activate on no contract post paid will it take the last owner of the phone off of their "record" at Verizon so I can just request that the carrier lock be removed myself?
Thank you!
PS Once I get this figured out I will post what happened for anyone else that might run into this in the future.
Click to expand...
Click to collapse
Did you ever figure this out? I bought a used s22+, checked with 4 different Verizon reps and they said they phone is unlocked. But of course I cant use it on another network (have tried on MintMobile which is Tmobile now). It just says "this phone cant be activated on another network"