I have original sprint s20 ultra, sim unlocked, currently running stock unlocked firmware. I am STILL unable to perform factory reset due to it being grayed out. To make matters worse, my screen is not working so I'm viewing everything thru TV HDMI, but cannot see download mode screen/recovery, I do some guessing to navigate thru those.
I've tried:
- putting in another sim
- reset via recovery
- setting up phone without logging in or internet after recovery reset or flashing via Odin - still factory reset grayed
- flashing unlocked firmware (U1)
I know that it isn't FRp locked because I am able to skip thru logins and internet setting at setup after flashing firmware.
I still have no clue why the factory reset is grayed out.
*SOLVED* the phone grays out reset due to the HDMI connection. I confirmed using another samsung phone that had a good screen.
An app set as Administrator may be blocking it in security.
Package Disabler for one will do that if set to.
Possibly a rootkit.
blackhawk said:
An app set as Administrator may be blocking it in security.
Package Disabler for one will do that if set to.
Possibly a rootkit.
Click to expand...
Click to collapse
Thanks for the suggestion. Only "find my device" from google shows up under the list device admin apps. Is there a possibility that any others may not show in that list that is causing this?
I see an app called work profile - but I do not think that is a culprit since I have the same app on my other samsung and am able to reset that phone. I also disabled the work profile app as it didn't allow me to uninstall, but the factory reset was grayed.
blackhawk said:
An app set as Administrator may be blocking it in security.
Package Disabler for one will do that if set to.
Possibly a rootkit.
Click to expand...
Click to collapse
I figured it out! My inspiration came from a youtube video about the reset being grayed out on a samsung tv due to an app being opened.
In my case the reset was grayed out because I was viewing my phone screen on my tv via hdmi; i purchased this phone with a totally busted screen. I tested this theory with my good s21 ultra. The reset was active when not connected to HDMI, but grayed out when it was connected.
h0va4life said:
Thanks for the suggestion. Only "find my device" from google shows up under the list device admin apps. Is there a possibility that any others may not show in that list that is causing this?
I see an app called work profile - but I do not think that is a culprit since I have the same app on my other samsung and am able to reset that phone. I also disabled the work profile app as it didn't allow me to uninstall, but the factory reset was grayed.
Click to expand...
Click to collapse
If present it should be listed there.
Is there a work around for this? I'm having the same issue. The screen is completely black. But touch still works because I can feel the vibration feedback and when plugged in to a monitor, it registers my touch. However, since I can't see anything on the screen, I can not do a factory data reset on the phone itself. Being plugged in to a monitor disables the option....
I hate this phone. (ㆆ_ㆆ)
If anyone has a work around or suggestions it would be much appreciated.
I had the same dilemma. I found a workaround using TeamViewer quick support app on the broken phone. Was easily able to remote into that broken phone from another Android phone via the regular team viewer app from the other working phone.
More details: My broken phone was one that I wanted to reset: Screen didn't display anything, touch still working. Connected to phone via USB-C USB HDMI hub so I could see my screen on a TV. Reset settings grayed out because it is connected via HDMI to the TV.
I needed a work around because every time I unplugged the HDMI using for example AirDroid, my accessibility settings got disabled within a couple of seconds, and I was no longer able to remote control my phone that I was trying to reset.
Finally, I installed TeamViewer quick support app from the Google Play store onto the broken phone. Then I installed TeamViewer regular app (pretty sure it wasn't quick support, maybe it doesn't matter which you use) on a different fully functional Android phone. I'm sure I could have installed TeamViewer on a PC instead. Anyway, I punched in the identification code of the broken phone TeamViewer quick support and remotes into and controlled the broken phone. At that point I was able to disconnect the HDMI from the broken phone and still see it and control it from the working phone! With that control, I browsed to the factory reset function in Android settings on my broken phone. And it was not greyed out / disabled anymore. I selected it. And the phone factory reset! After a few minutes when I plugged that broken phone back into the HDMI, the hello welcome language selection screen displayed. Displayed. The phone had reset! Super smooth process. Thanks to TeamViewer quick support and the USB hub.
aleie said:
I had the same dilemma. I found a workaround using TeamViewer quick support app on the broken phone. Was easily able to remote into that broken phone from another Android phone via the regular team viewer app from the other working phone.
More details: My broken phone was one that I wanted to reset: Screen didn't display anything, touch still working. Connected to phone via USB-C USB HDMI hub so I could see my screen on a TV. Reset settings grayed out because it is connected via HDMI to the TV.
I needed a work around because every time I unplugged the HDMI using for example AirDroid, my accessibility settings got disabled within a couple of seconds, and I was no longer able to remote control my phone that I was trying to reset.
Finally, I installed TeamViewer quick support app from the Google Play store onto the broken phone. Then I installed TeamViewer regular app (pretty sure it wasn't quick support, maybe it doesn't matter which you use) on a different fully functional Android phone. I'm sure I could have installed TeamViewer on a PC instead. Anyway, I punched in the identification code of the broken phone TeamViewer quick support and remotes into and controlled the broken phone. At that point I was able to disconnect the HDMI from the broken phone and still see it and control it from the working phone! With that control, I browsed to the factory reset function in Android settings on my broken phone. And it was not greyed out / disabled anymore. I selected it. And the phone factory reset! After a few minutes when I plugged that broken phone back into the HDMI, the hello welcome language selection screen displayed. Displayed. The phone had reset! Super smooth process. Thanks to TeamViewer quick support and the USB hub.
Click to expand...
Click to collapse
I was on a non-rooted Verizon Galaxy S10
aleie said:
I was on a non-rooted Verizon Galaxy S10
Click to expand...
Click to collapse
Oops, I meant my broken phone was that non-rooted Verizon Galaxy S10
Related
Hello all!
Here's the situation: I dropped my phone yesterday (Samsung Galaxy Nexus - i515) and the screen is destroyed. I can still see the top left corner (maybe 1/4 of the screen), but the digitizer is also hosed and I have a pattern lock. I need to get the data off the phone. When I connect it to my computer, it shows up as an external drive, but there is no file structure. From what I've read... I apparently have to unlock my phone before I can see the files, which as I said before is not possible right now.
Bootloader is locked, not rooted and the best part... USB Debugging is disabled. I've read through tons of information, but most threads either fade away when they get almost to a solution, or they are never fully answered.
I got the Unified Android Toolkit (GNEX V12.1.1.) by SKIPSOFT (which is amazing btw), but since good ole' USB Debugging isn't enabled, I can't use adb commands. I've read you can install a custom recovery and use adb at that point, but my bootloader is locked and I don't want to wipe data to unlock it.
I can get into fastboot, the driver shows up in device manager, serial shows up under 'fastboot devices', etc. but it looks like the only thing I can really do at that point requires a data wipe. I hit recovery (which is stock), the screen goes blank for a few minutes and then boots as normal. I'm guessing I can't use adb with the stock recovery??
I believe my final option here is to use a USB otg cable and use a USB mouse (wired only here? can I use a USB dongle? can I even unlock a pattern lock with a mouse?) to navigate until I can get USB debugging enabled. Since I can see a bit of the screen, I don't think it should be too hard. Even if it does prove too difficult trying to do it blind, there appears to be plenty of small apps that give you the capability to view what's on your phone via your PC. I was initially trying to find something that I could control phone from PC (screencast appears to be the best I've found so far), but without USB Debugging enabled or root, it's a no go.
I would like to hear from some of the smart folks out there about my options. I used to mess around with custom ROMs and all that good stuff, but it's been a few years so I am a little rusty.
TL;DR
Phone: Samsung Galaxy Nexus (i515) - broken screen and digitizer
Bootloader - Locked
Root - No
USB Debugging - Disabled
Phone has pattern lock
What is the best option to get my data backed up/copied?
Thanks in advance for any advice you can share!
buddy008 said:
Hello all!
Here's the situation: I dropped my phone yesterday (Samsung Galaxy Nexus - i515) and the screen is destroyed. I can still see the top left corner (maybe 1/4 of the screen), but the digitizer is also hosed and I have a pattern lock. I need to get the data off the phone. When I connect it to my computer, it shows up as an external drive, but there is no file structure. From what I've read... I apparently have to unlock my phone before I can see the files, which as I said before is not possible right now.
Bootloader is locked, not rooted and the best part... USB Debugging is disabled. I've read through tons of information, but most threads either fade away when they get almost to a solution, or they are never fully answered.
I got the Unified Android Toolkit (GNEX V12.1.1.) by SKIPSOFT (which is amazing btw), but since good ole' USB Debugging isn't enabled, I can't use adb commands. I've read you can install a custom recovery and use adb at that point, but my bootloader is locked and I don't want to wipe data to unlock it.
I can get into fastboot, the driver shows up in device manager, serial shows up under 'fastboot devices', etc. but it looks like the only thing I can really do at that point requires a data wipe. I hit recovery (which is stock), the screen goes blank for a few minutes and then boots as normal. I'm guessing I can't use adb with the stock recovery??
I believe my final option here is to use a USB otg cable and use a USB mouse (wired only here? can I use a USB dongle? can I even unlock a pattern lock with a mouse?) to navigate until I can get USB debugging enabled. Since I can see a bit of the screen, I don't think it should be too hard. Even if it does prove too difficult trying to do it blind, there appears to be plenty of small apps that give you the capability to view what's on your phone via your PC. I was initially trying to find something that I could control phone from PC (screencast appears to be the best I've found so far), but without USB Debugging enabled or root, it's a no go.
I would like to hear from some of the smart folks out there about my options. I used to mess around with custom ROMs and all that good stuff, but it's been a few years so I am a little rusty.
TL;DR
Phone: Samsung Galaxy Nexus (i515) - broken screen and digitizer
Bootloader - Locked
Root - No
USB Debugging - Disabled
Phone has pattern lock
What is the best option to get my data backed up/copied?
Thanks in advance for any advice you can share!
Click to expand...
Click to collapse
Unfortunately without ADB I do not know of any way to retrieve your data, or even clear the pattern lock. I think the easiest route would be to try a corded usb mouse and an otg adapter. You could try a cordless mouse with dongle, as long as it is not Bluetooth as that would most likely require a pairing code, but a standard 2.4GHz wireless mouse may work.
Hakugin said:
Unfortunately without ADB I do not know of any way to retrieve your data, or even clear the pattern lock. I think the easiest route would be to try a corded usb mouse and an otg adapter. You could try a cordless mouse with dongle, as long as it is not Bluetooth as that would most likely require a pairing code, but a standard 2.4GHz wireless mouse may work.
Click to expand...
Click to collapse
Thanks Hakugin.
I wanted to give an update. The USB OTG thing definitely works on the phone, but without being able to see the screen, unlocking the pattern would be extremely difficult. I tried for a little while, but there was just no way of knowing if I was even close.
I ended up getting a new phone via insurance. I took both phones apart and plugged the screen on the new phone into the old phone's motherboard. I was able to get into the phone, disable the pattern lock, enable USB debugging, and everything else I needed to do.
I know it's not the greatest and most available solution, but it definitely allowed me to get where I needed to be. I used MyPhoneExplorer (I think that's what it's called) to backup call logs, texts, etc and then restored to the new phone (once I had them both back together of course).
The USB Debugging is the biggest hurdle to overcome. If someone can find a good answer to solving that problem, we'd be ok. Of course, that would be a huge security issue...
Dear all,
I have a Zenfone 2 model ZE551ML, the screen got broken, then the repair shop managed to break the touch connector while changing the screen.. Yes, it s*cks.
I would like to access my pictures and applications data which stayed on the RAM. I did not enable the backup on google servers.
I plugged my OTG cable, but I do not get any cursor, the ADB debug is enabled but I need to unlock the screen to be able to access the device using the adb command.
The device is not rooted, updated to the stock Version WW-4.21.40.184 (andriod M), the wifi is enabled and the device connects to internet meaning that I could install apps from the web interface of the play store.
In the end, I have a new screen but I can not interact using the touch functionality.
Do you have suggestions to give me to access my device ?
It can be an application, a recovery method, .. as long as I don't need to interact with the screen.
Any help would be highly appreciated,
Thank you
Laurent.
lo10 said:
Dear all,
I have a Zenfone 2 model ZE551ML, the screen got broken, then the repair shop managed to break the touch connector while changing the screen.. Yes, it s*cks.
I would like to access my pictures and applications data which stayed on the RAM. I did not enable the backup on google servers.
I plugged my OTG cable, but I do not get any cursor, the ADB debug is enabled but I need to unlock the screen to be able to access the device using the adb command.
The device is not rooted, updated to the stock Version WW-4.21.40.184 (andriod M), the wifi is enabled and the device connects to internet meaning that I could install apps from the web interface of the play store.
In the end, I have a new screen but I can not interact using the touch functionality.
Do you have suggestions to give me to access my device ?
It can be an application, a recovery method, .. as long as I don't need to interact with the screen.
Any help would be highly appreciated,
Thank you
Laurent.
Click to expand...
Click to collapse
If the shop broke it, why not bring it back and tell them to fix it?
Sent from my ASUS_Z00A using Tapatalk
kenbo111 said:
If the shop broke it, why not bring it back and tell them to fix it?
Click to expand...
Click to collapse
It would be too easy The broken connector is on the CPU card.. I guess it is too expensive... I complained but what can I do ..?
Now I just want to get my data
Is there a recovery method which gives access to adb commands ?
You can try using an usb otg cable and connect a mouse.
Guess I'm too late.
Thanks Marteicos for your reply, it is not too late, I am still looking for a way to access the storage of my ZE551ML.
I already tried with the OTG cable and a mouse, I don't get the cursor on the screen, I tested the technique on my new phone and it works, meaning that the cable is working.
I am still quite annoyed with that.
I can download apps (vnc like) from the web playstore but I would need that the app runs immediately after installing and without configuring it .. :/
I have the same problem that I need to recover from a broken screen and do some backups.
Background: I don't have USB debug enabled, so I cannot even get into the phone with adb. I cannot even get into recovery mode, it seems. Hard to say what the phone is doing because I can't view the screen.
Buying an OTG cable/dongle with HDMI output and mouse/keyboard input seems like a good idea, but I saw in a youtube video that one has to operate a popup menu on the screen too enable OTG? (Which I would not be able to do.) Can anyone please check for me whether operating a popup menu is required to get OTG to work? Or is there a workaround that does not depend on having a working screen?
(I do not have an OTG cable/HDMI converter to test with at the moment, would have to buy one speculatively to test.)
reikred said:
I have the same problem that I need to recover from a broken screen and do some backups.
Background: I don't have USB debug enabled, so I cannot even get into the phone with adb. I cannot even get into recovery mode, it seems. Hard to say what the phone is doing because I can't view the screen.
Buying an OTG cable/dongle with HDMI output and mouse/keyboard input seems like a good idea, but I saw in a youtube video that one has to operate a popup menu on the screen too enable OTG? (Which I would not be able to do.) Can anyone please check for me whether operating a popup menu is required t get OTG to work?
(I do not have an OTG cable/HDMI converter to test with at the moment, would have to buy one speculatively to test.)
Click to expand...
Click to collapse
You could replace the screen. It's about $20, and is not really that hard to replace.
Sent from my ASUS_Z00AD using Tapatalk
kenbo111 said:
You could replace the screen. It's about $20, and is not really that hard to replace.
Click to expand...
Click to collapse
I very much want to avoid having to try and replace the screen before I have done a backup.. Do you or anyone know the answer to the OTG question I asked?
reikred said:
I very much want to avoid having to try and replace the screen before I have done a backup.. Do you or anyone know the answer to the OTG question I asked?
Click to expand...
Click to collapse
Is a pop up for OTG
Get a new frame and LCD screen in one
There's no way for what you want to do
Sent from my ASUS_Z00AD [MM .352] [ROOTED] with Tapatalk
Same problem
Hello all,
I have the same problem. I managed to break that connector when trying to replace the screen with a new one. So now my phone can't be used and can't be fixed apparently,which means it'll probably go to the trash bin.
I am writing here because i would like to know if there is any way of retrieving the installed applications data.
I can connect the phone via usb to the computer, but i can only see the pictures, nothing else.
Can i get access to my contacts, my messages and other data besides pictures? Better yet, is there any way of cloning everything on the device and transfer it to another?
Unfortunately i wasn't wise enough to backup my apps through google services
Any help is appreciated. Thanks
If u can't touch the screen at all, there's nothing much we can do.
If you still can manage to install any app, try installing AirDroid and download all your files to your computer to backup. But be prepared, transferring files through WiFi can be slow.
$46 for full screen and frame replacement and comes with new touch screen connector
Buy it, install and then its fixed.
Sent from my ASUS_Z00AD [MM .352] [ROOTED] with Tapatalk
Try dr.fone you can download the files on your laptop. //drfone.wondershare.com/root/root-zenfone.html
Bt I am looking for turning on hotspot of broken Asus Zenfone 2 which is not possible in my case.
Before you start in let me say that Im proficient in android and computers. When I use the red usb cable designed fot our 7t ( and any other cable) both my pcs fail to recognize both my 7t's. Fail to recognize as in no prompts, no nothing on the pc side for me to see at all. It only charges. The usb preferences are all greyed out, and even with the developer option usb debugging enabled they are still greyed out and nothing connects. My pc doesnt even see my android phone.
Are we having a software issue here?
OverThrust said:
Before you start in let me say that Im proficient in android and computers. When I use the red usb cable designed fot our 7t ( and any other cable) both my pcs fail to recognize both my 7t's. Fail to recognize as in no prompts, no nothing on the pc side for me to see at all. It only charges. The usb preferences are all greyed out, and even with the developer option usb debugging enabled they are still greyed out and nothing connects. My pc doesnt even see my android phone.
Are we having a software issue here?
Click to expand...
Click to collapse
You need to enable OTG under settings
manny18pr said:
You need to enable OTG under settings
Click to expand...
Click to collapse
No you don't, you can connect to your computer and toggle through all of the USB modes without touching the OTG service in settings. I have never had to enable it, I plug into a USB and I'm ready to do whatever I needed.
To the OP, sounds like your phone is having some kind of driver/communication issue since you have tried 2 separate computers to no avail. If you have done all of the easy troubleshooting such as restarting, clearing cache and stuff like that I would suggest backing up data and factory resetting the device. One suggestion I have for you before resorting to a reset is to reboot the phone into safe mode and try plugging it in once booted, I have heard of some random 3rd party apps and/or modules causing weird issues like this. If it works again in safe mode then I would delete all apps you installed that aren't mainstream i.e Facebook, instagram
1dopewrx05 said:
No you don't, you can connect to your computer and toggle through all of the USB modes without touching the OTG service in settings. I have never had to enable it, I plug into a USB and I'm ready to do whatever I needed.
To the OP, sounds like your phone is having some kind of driver/communication issue since you have tried 2 separate computers to no avail. If you have done all of the easy troubleshooting such as restarting, clearing cache and stuff like that I would suggest backing up data and factory resetting the device. One suggestion I have for you before resorting to a reset is to reboot the phone into safe mode and try plugging it in once booted, I have heard of some random 3rd party apps and/or modules causing weird issues like this. If it works again in safe mode then I would delete all apps you installed that aren't mainstream i.e Facebook, instagram
Click to expand...
Click to collapse
I can't toggle through the usb. Its all greyed out, except for charge connected device when I plug it in to both my pc and my laptop.
Hi everyone,
I know this forum is more about software and the functioning of custom roms. But maybe someone has experiences with data recovery from a SM-A320FL, stockRom, with a broken display.
The mobile of my son has a broken display. The mobile still works, I can plug it in to a computer and it is still recognized as normal. I can not get access to the data via the laptop because I have to unlock via the phone. I know I could just get out the external sd and save the data, but my son would like to save his data from the phone as well.
The display is completely black and broken. We can not access the phone. Touch does not work.
My idea was to access the phone via an USB-C hub and plug the phone to an external monitor with a mouse and keyboard. So far it has not worked. Has anyone tried this solution and could tell me his /her experiences?
Has anyone experiences with such or a similar problem? Are there any other solutions to the problem, e.g. break up the phone and connect a new display to the phone,?
Many thanks for your help and any suggestions
Best
t---pl
t---pl said:
Hi everyone,
I know this forum is more about software and the functioning of custom roms. But maybe someone has experiences with data recovery from a SM-A320FL, stockRom, with a broken display.
The mobile of my son has a broken display. The mobile still works, I can plug it in to a computer and it is still recognized as normal. I can not get access to the data via the laptop because I have to unlock via the phone. I know I could just get out the external sd and save the data, but my son would like to save his data from the phone as well.
The display is completely black and broken. We can not access the phone. Touch does not work.
My idea was to access the phone via an USB-C hub and plug the phone to an external monitor with a mouse and keyboard. So far it has not worked. Has anyone tried this solution and could tell me his /her experiences?
Has anyone experiences with such or a similar problem? Are there any other solutions to the problem, e.g. break up the phone and connect a new display to the phone,?
Many thanks for your help and any suggestions
Best
t---pl
Click to expand...
Click to collapse
As far as I know, the phone is not capable of displaying its screen over the USB-C and never has been:
List of devices with video output over USB-C
en.everybodywiki.com
Your only chance would be to use adb or Microsoft's Your Phone. But for the latter, you need to install and set up the app, which would be impossible with a broken screen.
How to fully backup and restore your Android device without root
One of Android’s little-known tricks is its built-in backup and restore process that allows users to save their private data...
9to5google.com
As a matter of fact, you could still root your phone and make a backup using the buttons on the side of the phone, however, you could only do that with a blindfold on as you have no screen. (However, there are many screenshots and videos available to see what theoptions are.)
Of course, if you bring your device to a repair shop, they can attach a touchscreen and perform the backup for you.
Hello,
I have one of these wonderful devices but the digitiser seems to be broken as touch screen does not work at all.
The screen works, it charges, and the buttons work, but the blutooth is off, and I can not get the files via USB as I can not turn that option on.
Is there anyway I can get the data off.
Please help.
Thank you.
ought said:
(...)
Is there anyway I can get the data off.
(...)
Click to expand...
Click to collapse
Has USB debugging been enabled?
If not, buy a working LG V500 and mount MoBo to it from your V500 (lower cost) or take it to a specialized service that recovers data (higher cost).
If so, then use the adb command on PC or the MyPhoneExplorer application with which you can also enable BT.
Not sure about the USB debugging. I doubt I ever enabled it. Might it be on anyway?
I did have another idea. Could I just connect a mouse via the USB port and use that rather than the touch screen?
Yes, this is the third option.
You must have a special OTG cable.
Yes get an OTG cable to connect a mouse keyboard and monitor/TV to it than you should be able to control the device to turn on USB debugging and get the data off via your computer. That's how I usually get data off of devices with broken screens. It works great as long as your device is compatible.
I have ordered a cheapo one just to connect the mouse. Should be enough as the screen still works. Then I can just turn on media sharing and get everything off via USB, I hope.
Glad to hear it, let us know if it worked!
ought said:
(...) Then I can just turn on media sharing and get everything off via USB, I hope.
Click to expand...
Click to collapse
It is more practical to use a BT mouse, and use the USB port to connect to a PC. Instead of USB, you can connect to a PC via WiFi.
The mouse works, and a keyboard, though not at the same time with my setup.
But the problem now is that my wife does not rember her passcode, or the e-mail address she used. Therefore I can not get in to it her account on the tablet.
There is a second guest account on there that is not protected but that does not have admin rights. I assume, maybe I am wrong, that if I log in with the non admin user, and connect via USB to my PC there will be no way to get to any data in the main account?
Good idea about the BT, I now have that controlling it.
ought said:
The mouse works, and a keyboard, though not at the same time with my setup.
But the problem now is that my wife does not rember her passcode, or the e-mail address she used. Therefore I can not get in to it her account on the tablet.
There is a second guest account on there that is not protected but that does not have admin rights. I assume, maybe I am wrong, that if I log in with the non admin user, and connect via USB to my PC there will be no way to get to any data in the main account?
Good idea about the BT, I now have that controlling it.
Click to expand...
Click to collapse
Hold up, is this tablet a windows machine? What OS is it running? Cause there's ways to bypass a password on a windows machine. And no you can not get that data off without being in the account that has the data on it. You would need to heighten the rights of the unlocked account to admin and you can only do that through recovery or through the admin account.
This is an Android tablet, an LG G-pad, and I am sure it has photos of our daughter as a baby on it.
But I really can not find any way in.
ought said:
(...)
But I really can not find any way in.
Click to expand...
Click to collapse
I wrote you in post #2:
"...take it to a specialized service that recovers data..."
There is no other option without resetting the device and losing user data including photos.
If it were otherwise, why would there be data security?
There must have been a serious reason that the user secured the phone and an even more serious reason that they forgot the code and email address of the account associated with the phone.
ze7zez said:
I wrote you in post #2:
"...take it to a specialized service that recovers data..."
There is no other option without resetting the device and losing user data including photos.
If it were otherwise, why would there be data security?
There must have been a serious reason that the user secured the phone and an even more serious reason that they forgot the code and email address of the account associated with the phone.
Click to expand...
Click to collapse
I agree with ze7zez. If the email is forgotten as well not allowing you to recover the device with an account then it's a more serious issue. Forgetting the pin is one thing but if you forget your account information try to recover the account first then you can move on to recovering the device. In the case of forgotten passwords, it's usually best to bring the device to your local data recovery provider. Refer to his post #2 for your next steps.
From what I read it seems early versions of Android have a problem with the username / password back-up method. Even if you know your both you can not get in, and that seems to be true, which is a real bugger.