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Hi, and firstly, thanks to any and all who offer their knowledge to assist my conundrum.
I recently purchased a Bell Canada version of the SG Note 2 (i317), I am on Telus so I attempted to Unlock the phone. I looked online and found people were having success unlocking these phones for free using the *#197327640# method, (whereby you go into the service mode, turn off the PERSHO_256 and then INITIALLIZ).
I tried this method and the phone then seemed to work with my telus sim, but only for voice, not data. When I put in a Bell SIM from a friend, both voice and data worked fine - which tells me its not a hardware (radio) issue. I also tried using another friends Telus SIM and had the same results as mine - which tells me it's not a SIM error. Also, all the settings in the mobile network area appeared to be correctly set up.
So, my next step was to try and reflash the phone to the stock Bell ROM and then just buy an Unlock code. I downloaded the stock ROM (2 different ones actually) and used Odin 3.07 to reload the ROM. I've tried it several times now, with both Bell ROMs and each time it says it's been successful, but the phone remains in the same, partially unlocked state.
It seems as though by using the PERSHO_256 method I have permanently, PARTIALLY unlocked the phone. I can't seem to re-lock it by installing the stock Bell ROM, and since it's unlocked, I can't get the foreign SIM error to come up to enable me to put in my purchased unlock code.
If anyone has any insights, it would be GREATLY appreciated. Thanks!
-Luke
did you check and/or setup the apn? it may be just the apn is not set correctly or you have to manually input hte apn
sounds like just APN needs setting...
APN?
How would I check/setup the APN? Is this to allow me to do a full reflash to a stock ROM or to access data with the phone in it's current state?
left ownsho
So I went into ACCES POINT NAMES and checked the sp.telus.net box, no change. Did a restart. No change Any ideas?
Wooooo Hooooo!!!
So, it's working now!!! I dug a little deeper and found the correct APN settings for TELUS. NOW IT F*@^&#*&@ING WORKS!
Thanks so much for pointing me in the right direction!!!
we unlocked this phone a few months ago and everything was working great.
last week sometime my son stopped receiving calls and txts and had a simcard icon showing that his sim card is locked. we did some troubleshooting with virgin and they determined he needed a new sim. so we restored this phone back to default and now there is still the sim card icon at the top of the screen. when we rebooted the phone it asks for a network unlock code. we were told by virgin to contact rogers to get this code. they were unable to help. i tried entering the unlock code that you provided us previously and we get an error unsuccessful unlock.
any ideas would be great.
so after almost two weeks of working with virgin and cellunlocker.net we still have not been able to get this phone working. im being told that sometimes when you update the firmware like we did the phone becomes re locked to the original carrier. i was sent a file to reload the stock firmware but the application just crashes when i run it. Does anyone know what i can do to get this phone up and running?? please help. thank you
shortyross09 said:
so after almost two weeks of working with virgin and cellunlocker.net we still have not been able to get this phone working. im being told that sometimes when you update the firmware like we did the phone becomes re locked to the original carrier. i was sent a file to reload the stock firmware but the application just crashes when i run it. Does anyone know what i can do to get this phone up and running?? please help. thank you
Click to expand...
Click to collapse
Probably not a rom issue.
Probably will need to know what android version. ICS Official apparently has an issue with relocking from what I have read.
Neuntoter said:
Probably not a rom issue.
Probably will need to know what android version. ICS Official apparently has an issue with relocking from what I have read.
Click to expand...
Click to collapse
currently has version 2.3.5
Hi, I have an SGH-I747M that was originally purchased through Bell. In an attempt to unlock to make it work on Koodo, I went through SamMobile (after reading there was no way to unlock post 4.3 OTA update) and that seemed to half work.They resell a service from 123unlock.nl which is a client that uses adb or something of the sort to mess with phone files. The program afterwards said "Your phone is now unlocked! However if you don't see any carriers you need to do something in the advanced option and pay another $2x.xx dollars to do so". I didn't feel like giving them any more money at this point because I was upset that what I originally paid for didn't work properly. The fix was apparently an option in the advanced options that was an NVM repair/rebuild or something of the sort. I should have screenshotted the issue but of course didn't.
Now, the phone will boot up and does not offer me a SIM unlock option anymore. When searching for carriers it will ever only find Rogers for some reason. It won't recognize Koodo or Telus or anything of the sort (or bell when my bell SIM is in). Every now and then when it boots up, it will successfully send a text but only within a 5-10 second time frame after boot (I've made 1 phone call as well for 3 seconds). I've tried the Koodo SIM in my own Nexus 5 and works fine so the network is okay at least (plus I called Koodo and they verified on their end things look good... if that makes a difference). The SGS3 won't even accept an original Bell SIM at this point. It's always on either no network, 1 bar or full bars, never anything in between. I've tried flashing different ROMs from Bell stock to Koodo stock and CM11 and it won't work no matter what I do. Under all ROMs it pops up an "ME Returned temporary error" message on the screen.
I'm hoping someone might have seen this issue before or know what's going on with the phone that I can fix. I'm assuming it's something to do with the modem part of the phone that's refusing to connect to carriers but I'm at a loss to fix it. I haven't tried flashing different modems on it yet because I'm unsure which one would be a good fix and no one has had roughly the same issue I could find in 3 days of Googling for this issue. Any ideas are greatly appreciated. Thanks.
sgtcanadian said:
Hi, I have an SGH-I747M that was originally purchased through Bell. In an attempt to unlock to make it work on Koodo, I went through SamMobile (after reading there was no way to unlock post 4.3 OTA update) and that seemed to half work.They resell a service from 123unlock.nl which is a client that uses adb or something of the sort to mess with phone files. The program afterwards said "Your phone is now unlocked! However if you don't see any carriers you need to do something in the advanced option and pay another $2x.xx dollars to do so". I didn't feel like giving them any more money at this point because I was upset that what I originally paid for didn't work properly. The fix was apparently an option in the advanced options that was an NVM repair/rebuild or something of the sort. I should have screenshotted the issue but of course didn't.
Now, the phone will boot up and does not offer me a SIM unlock option anymore. When searching for carriers it will ever only find Rogers for some reason. It won't recognize Koodo or Telus or anything of the sort (or bell when my bell SIM is in). Every now and then when it boots up, it will successfully send a text but only within a 5-10 second time frame after boot (I've made 1 phone call as well for 3 seconds). I've tried the Koodo SIM in my own Nexus 5 and works fine so the network is okay at least (plus I called Koodo and they verified on their end things look good... if that makes a difference). The SGS3 won't even accept an original Bell SIM at this point. It's always on either no network, 1 bar or full bars, never anything in between. I've tried flashing different ROMs from Bell stock to Koodo stock and CM11 and it won't work no matter what I do. Under all ROMs it pops up an "ME Returned temporary error" message on the screen.
I'm hoping someone might have seen this issue before or know what's going on with the phone that I can fix. I'm assuming it's something to do with the modem part of the phone that's refusing to connect to carriers but I'm at a loss to fix it. I haven't tried flashing different modems on it yet because I'm unsure which one would be a good fix and no one has had roughly the same issue I could find in 3 days of Googling for this issue. Any ideas are greatly appreciated. Thanks.
Click to expand...
Click to collapse
Can you check your phone's settings => About Device and let's know what parameters you have there (Android Version, Baseband Version, Build Number>.
You mentioned you can send text or make call within a limited time frame. Was that with the Koodo SIM or the Bell? If the former, it would suggest the phone is unlocked to some extent but you are probably experiencing a baseband failure or need to correct the APN settings. Did you also try doing a factory reset?
Larry2999 said:
Can you check your phone's settings => About Device and let's know what parameters you have there (Android Version, Baseband Version, Build Number>.
You mentioned you can send text or make call within a limited time frame. Was that with the Koodo SIM or the Bell? If the former, it would suggest the phone is unlocked to some extent but you are probably experiencing a baseband failure or need to correct the APN settings. Did you also try doing a factory reset?
Click to expand...
Click to collapse
The information you're asking for is attached.
The texts I got off were from the Koodo SIM. I have updated the APN as well, and I did do a flash back to stock resetting all settings through Kies emergency update. I found a little trick where if you softbrick it by trying to flash 4.1, it'll give you the "Please use kies" error and that'll take you back to full stock 4.3. I'm pretty sure the baseband failure is the option I need to explore but at this point I don't know where to go to fix this.
Edit: I read this online and tried it: "The 4.3 update introduces a "security feature" which requires carrier- or region-locked phones to be activated once on the original locked network before the unlock code will work." The phone didn't recognize any network with the Bell SIM in except "EXT" which I've never heard of before and it did not connect properly so that didn't work. I also read that inputting #7465625*638*# will give me the Samsung SIM unlock menu which it did however I don't think the issue here is with the root and I'd hate to pay $50 at this point to have that not work as well.
sgtcanadian said:
The information you're asking for is attached.
The texts I got off were from the Koodo SIM. I have updated the APN as well, and I did do a flash back to stock resetting all settings through Kies emergency update. I found a little trick where if you softbrick it by trying to flash 4.1, it'll give you the "Please use kies" error and that'll take you back to full stock 4.3. I'm pretty sure the baseband failure is the option I need to explore but at this point I don't know where to go to fix this.
Edit: I read this online and tried it: "The 4.3 update introduces a "security feature" which requires carrier- or region-locked phones to be activated once on the original locked network before the unlock code will work." The phone didn't recognize any network with the Bell SIM in except "EXT" which I've never heard of before and it did not connect properly so that didn't work. I also read that inputting #7465625*638*# will give me the Samsung SIM unlock menu which it did however I don't think the issue here is with the root and I'd hate to pay $50 at this point to have that not work as well.
Click to expand...
Click to collapse
It's unlikely to be the regional lock as this feature means your phone will work with compatible networks in the region but not in other regions. You may, however, run Chainfire's Region Lock Away to be sure <http://forum.xda-developers.com/showthread.php?t=2470551>
Your firmware settings look OK so I'd be doubtful about a corrupted modem. You may still try to re-flash the modem via custom recovery. Download link for the CWM flashable zip is available here ... http://www.androidfilehost.com/?fid=23252070760973552
The guys who sold you the original code seem to have sold a dud as there is no reason for them to be asking for secondary payments and this sounds like the footprint of a regular scam. I'd be surprised though as they seem to be well rated
Larry2999 said:
It's unlikely to be the regional lock as this feature means your phone will work with compatible networks in the region but not in other regions. You may, however, run Chainfire's Region Lock Away to be sure <http://forum.xda-developers.com/showthread.php?t=2470551>
Your firmware settings look OK so I'd be doubtful about a corrupted modem. You may still try to re-flash the modem via custom recovery. Download link for the CWM flashable zip is available here ... http://www.androidfilehost.com/?fid=23252070760973552
The guys who sold you the original code seem to have sold a dud as there is no reason for them to be asking for secondary payments and this sounds like the footprint of a regular scam. I'd be surprised though as they seem to be well rated
Click to expand...
Click to collapse
I've tried reflashing the modem and I've actually paid $50 for the unlock code from Bell, the original carrier. I used the code to get the network unlock menu and inserted the code. I still get between 1-4 bars now with no network access on either network. It's not showing anything except Rogers still in network operator selection.
Any ideas at this point? It refuses to connect to any networks. I'm out of options.
Edit: I don't know if this makes a difference, but when I do root explorer I can't actually find the nv_data.bin file. It doesn't have anything of the sort in the /efs folder.
sgtcanadian said:
I've tried reflashing the modem and I've actually paid $50 for the unlock code from Bell, the original carrier. I used the code to get the network unlock menu and inserted the code. I still get between 1-4 bars now with no network access on either network. It's not showing anything except Rogers still in network operator selection.
Any ideas at this point? It refuses to connect to any networks. I'm out of options.
Edit: I don't know if this makes a difference, but when I do root explorer I can't actually find the nv_data.bin file. It doesn't have anything of the sort in the /efs folder.
Click to expand...
Click to collapse
Please let me understand a few things ... when you first acquired the phone, was it working normally on Bell prior to the first unlock attempt or you never used it at all until you tried Koodo? Secondly, was the unlock code you got from Bell identical to the one you got from the online service?
I'm trying to establish if it is a case of hardware failure not reported by the previous user especially if you bought it pre-owned from the secondary market. If you are not sure of the previous usage history, it could be a faulty or disconnected antenna which may require professional service. On the other hand if you are sure it was working fine prior to the unlock attempt, try the following ...
1) From the dial pad, enter *#197328640#
2) [1] UMTS
3) [1] DEBUG SCREEN
4) [8] PHONE CONTROL
5) [6] NETWORK LOCK
6) [3] PERSO SHA256 OFF
7) Press Menu => Back button and go all the way back to Step 3) above
8) [6] COMMON
9) [6] NV REBUILD
10) [1] NV REBUILD
Reboot and restart and let's see if this does it.
I've got a similar symtom different scenario (sister in-laws phone). I was also only able to see Rogers network on a search. I've got Telus version. It was working fine until it was brought to the Philippines, got unlocked there and brought back to Canada.
I was only able to see Rogers network until I went into the Service Menu (similar to above) and found the option to change the band. I changed it to Automatic. After that I was able to see Telus network. When trying to connect/register it would take a long time and give me an error "Unable to connect, try again later". I still need to do more troubleshooting, but that might be something to look at.
Note: Phone has stock MOD ROM, rooted and unlocked.
[SOLVED] I put my phone in airplane mode and my IMEI/Baseband came back, cheking the service menu I went to *#2263# and saw that "LTE Preference" was enabled. I clicked on Automatic and problem fixed. Probably a ROM bug? Who knows.
Hello there. I've been a reader of the XDA forums for some time but I never had any reason to create an account to post on the forums.
A few weeks ago I got a SGH-M919 as a gift, the phone only had a few months of use and I took it with me, everything worked fine except for the fact that I couldn't get 3G/4G (Not even EDGE), I was only able to connect to the GPRS network and I couldn't change the carrier (It always gave errors like "Unable to connect. Try later" and such). Although the phone is (apparently) quadband (I don't live in the US), it just didn't work but I lived with it.
Yesterday my phone was low on battery and I turned it off, a few hours later I turned it back on and it couldn't connect to the network, I went to the network options and once I pressed the screen to enter the Mobile Network options, I got an alert saying that I must have a SIM to access those option. At first I thought that the SIM got damaged somehow (This isn't the case since it works perfectly fine in another phone) but after a few minutes looking around, I checked the IMEI and instead of the usual number, I got a null/null message. My first reaction was to google what exactly happened and the answer I received was that the Baseband (Which is also Unknown) and IMEI are stored in a folder called EFS and that it got corrupted. Sweet. I looked for solutions but the main two I got (EFS Pro and ADB nvrestore) require a backup of the EFS (Which I don't have).
The other solution I got was to restore to the stock ROM (M919UVUFNH7) which I'm currently downloading from SamMobile (Sorry if this is considered spam). The phone is not rooted and has the stock ROM, it came with a CWM folder inside the internal memory with an .img file but it doesn't have CWM intalled. I've never upgraded it (Not sure if it came with that firmware from the store if it matters).
I live pretty much in what can be considered a "3rd world country". So I cannot send it to Samsung nor I have access to dollars.
Another question is, the phone was gifted to me already unlocked, I don't know if it came unlocked from the original carrier or if it was unlocked via a code or whatever. If I restore to the stock will it lock my phone to T-Mobile again? Would I be able to use it without a SIM card if it gets locked? It's impossible for me to get a T-Mobile SIM on my hands should I ever need one. In the worst case scenario that my phone gets locked, can I get it unlocked by flashing a custom ROM?
I have so many newbie questions that are already answered in other threads, but since it's a lot of information I want to get it as specific as possible to avoid breaking my phone.
If someone can help me with this issue, I'd really appreciate it.
i having same issue in M919
Do you guys get a message in notification bar about sim car removed or something about a sim card? Also, it doesn't matter if the sim card works in another phone. This device has a little issue with being picky with sim cards. If it's a cut sim card, get an original micro sim card
serio22 said:
Do you guys get a message in notification bar about sim car removed or something about a sim card? Also, it doesn't matter if the sim card works in another phone. This device has a little issue with being picky with sim cards. If it's a cut sim card, get an original micro sim card
Click to expand...
Click to collapse
Hi, thanks for answering. I don't get a message about a removed SIM card. I'm also using an original micro SIM.
I already downloaded the Stock ROM but I haven't flashed it yet.
serio22 said:
Do you guys get a message in notification bar about sim car removed or something about a sim card? Also, it doesn't matter if the sim card works in another phone. This device has a little issue with being picky with sim cards. If it's a cut sim card, get an original micro sim card
Click to expand...
Click to collapse
This is a known bug of the s4. It is a hardware problem and I have yet to find a solution. If you google it you will find many threads on different forums addressing this issue. Again, no known solution
Any answer/idea about my issue? . Sometimes I can access Mobile Network Options, sometimes I can't. I can't configure the APNs (They delete themselves after I click on save). Phone Serial Number didn't get deleted (Which is stored inside the EFS folder as far as I know). I also can't select a Network Mode. I click on GSM/WCDMA/LTE but it changes automatically to nothing.
k8108 said:
This is a known bug of the s4. It is a hardware problem and I have yet to find a solution. If you google it you will find many threads on different forums addressing this issue. Again, no known solution
Click to expand...
Click to collapse
That's what I said? One solution is to change sim cards if using a cut sim card to use an original micro sim. It's worked for a friend if someone I know and also for others on XDA. It's not the solution, but works for some
exeichdi said:
Hi, thanks for answering. I don't get a message about a removed SIM card. I'm also using an original micro SIM.
I already downloaded the Stock ROM but I haven't flashed it yet.
Click to expand...
Click to collapse
I would get a new sim anyway if I could. Flashing stock firmware wouldn't hurt as well
serio22 said:
I would get a new sim anyway if I could. Flashing stock firmware wouldn't hurt as well
Click to expand...
Click to collapse
Before trying to flash it, is there any risk of getting simlocked again? I wouldn't want to get my IMEI fixed just to realize that my phone is locked to TMB again
UPDATE 1: My IMEI and Baseband randomly got back (My IMEISV was still missing) but after I restarted, they got deleted again.
UPDATE 2: Rooted, went to EFS, didn't find nv_data.
I have a att note 10+ that I sim unlocked it will take a Verizon sim and work 100% but it will not work with straight talk i have no service can't call text and no data every once in awhile a text will get thru but can anyone help me with this I can't root because I can't oem unlock unless there is another way any help would be appreciated
ackaite said:
I have a att note 10+ that I sim unlocked it will take a Verizon sim and work 100% but it will not work with straight talk i have no service can't call text and no data every once in awhile a text will get thru but can anyone help me with this I can't root because I can't oem unlock unless there is another way any help would be appreciated
Click to expand...
Click to collapse
Did you set the APN information correctly?
Also are you using the N975U1 firmware or the standard AT&T firmware?
Are you using the BYOD sim card from straight talk?
What have you done over the phone with Straight Talk as far as troubleshooting? - this one can be important. If the phone isn't working with straight talk only it maybe a configuration (apn setting) or provisioning issue.
Are you sure the device is compatible with the area or region your in?
What provider/tower (Verizon, AT&T, etc.) does straight talk have you going through?
More information on what you have done to setup the phone for straight talk, troubleshooting steps you have taken, what information straight talk may have provided (etc. etc.) will help others be able to help you. Providing little or no details makes it rather hard to offer any help.
The apn won't let me put dun in the type I sim unlocked it with a puk code and got strighttalk byop I tried flashing the U1 firmware to it wouldn't take it so I did a Verizon firmware thinking that might help and same thing with the striaght talk it doesn't wanna work i put a Verizon sim in it and it works just like it did on ATT so I'm confused as to why the straight talk sim won't work they can't figure it out on their end either
I factory reset the phone reset network settings did just about everything I could with the phone besides it being funny about the apn cuz it says apn cannot be changed on this device if you put dun in the apn type i dunno the only thing I notice is when the Verizon sim card is in the phone the network mode is set to global whereas with the striaght talk its LTE/CDMA and it won't let you change it to global
ackaite said:
The apn won't let me put dun in the type I sim unlocked it with a puk code and got strighttalk byop I tried flashing the U1 firmware to it wouldn't take it so I did a Verizon firmware thinking that might help and same thing with the striaght talk it doesn't wanna work i put a Verizon sim in it and it works just like it did on ATT so I'm confused as to why the straight talk sim won't work they can't figure it out on their end either
Click to expand...
Click to collapse
Straight Talk uses different mobile providers to offer service different areas.. They utilize Verizon, AT&T, Sprint and T-Mobile (Sprint and T-Mobile have merged recently, but Sprint towers are still active).
I have seen posts across the internet that indicate you should be using the U1 firmware on the phone.. I would make sure your converting the phone to the U1 firmware properly.
If I recall correctly (this is how I did it previously) when flashing the U1 firmware make sure your doing it without the sim card installed and using the non home_csc file. Factory data reset the phone after you successfully flash the U1 firmware and then insert the sim card after setting the phone back up (so it can apply the new sim/network settings).
I would strongly suggest you do not restore a backup during initial setup when you do this. If you restore a backup it may restore previous network settings/configurations that were for what you had previously.
If flashing U1 firmware doesn't help (and since this this is a Straight Talk specific issue) then it's more then likely on the end of Straight Talk. I would call them and make sure that your sim card is the correct one for the cell towers they have you going through and the phone you have. Using an incompatible sim card (or one that is faulty) can cause issues like this. You can also have them send you another sim card to try.
Also contact them to make sure the service is properly provisioned and activated on your phone. Double check the APN with them, and see if they have an alternative one to try. It is also possible that a service outage maybe (or issue with Straight Talk internally) in your area, so I would call them to make sure that neither are not the case here.
ackaite said:
I factory reset the phone reset network settings did just about everything I could with the phone besides it being funny about the apn cuz it says apn cannot be changed on this device if you put dun in the apn type i dunno the only thing I notice is when the Verizon sim card is in the phone the network mode is set to global whereas with the striaght talk its LTE/CDMA and it won't let you change it to global
Click to expand...
Click to collapse
The Global setting doesn't really matter in this case and your phone will be set to use the towers that Straight Talk has you going through.
The only thing that I can think of that would be a problem with network mode is if your sim card from straight talk is meant for a different provider then the towers they use in your area (i.e. sim card is for AT&T but the provider they have for the area is Sprint).
the straight Talk sim works in other phones no problem a s8 and a older note im thinking att has something in the software to block other apns i dunno i unlocked it with a PUK code and flashed verizon firmware on it thinking i could get passed it but the verizon sim works 100% and the att sim works 100% too but a straighttalk sim card (verizon) towers the phone tries it shows 4g and disappears and then it shows it has service but cant call it just says emergency calls only
ackaite said:
the straight Talk sim works in other phones no problem a s8 and a older note
Click to expand...
Click to collapse
I would not use older phones as a means to say the sim card is good. Besides that's irrelevant to what is going on with the Note 10+
ackaite said:
im thinking att has something in the software to block other apns
Click to expand...
Click to collapse
Then this means one of two things... Either you didn't get the phone unlocked or else you did not convert to another carrier (or the U1 firmware XAA region) correctly.
If your using the unlocked firmware (U1 XAA region) then you should be able to edit the APN. If not then you should be able to create one.
ackaite said:
i dunno i unlocked it with a PUK code and flashed verizon firmware on it thinking i could get passed it but the verizon sim works 100% and the att sim works 100% too but a straighttalk sim card (verizon) towers the phone tries it shows 4g and disappears and then it shows it has service but cant call it just says emergency calls only
Click to expand...
Click to collapse
That sounds like either the sim card isn't good, the phone was not activated/provisioned properly in there systems (call them and double check IMEI and model information), the phone is not compatible with the service they offer in your area (I suggest using the XAA region U1 firmware in this case) or else your phone is not fully unlocked.
I would also suggest google searching or else asking them for any updated or alternative APN's to try. It maybe very likely the one you have is not suitable for the phone/area... It wouldn't be the first time I have had an issue similar to this like this.
I am opt to believe the first 3 are the most likely scenarios since the phone works on Verzion with the sim card per your indication.
Yeah and the only reason I tried the older phone is to see if the sim card is activate with the number and the phone itself pulled the apn from network when I tried to flash to U1 the phone gave me a error but it took the Verizon firmware for the 975U but its still not working do you know of a good link for the firmware your talking about so I can try that
ackaite said:
Yeah and the only reason I tried the older phone is to see if the sim card is activate with the number and the phone itself pulled the apn from network
Click to expand...
Click to collapse
From personal experience I would advise in the future you don't do that. When you activate the phone you should activate the one you are using and definitely do not use an older phone to activate a newer phone. I have had many problems with this in the past as provisioning for an older phone didn't always work for my newer ones..
ackaite said:
when I tried to flash to U1 the phone gave me a error but it took the Verizon firmware for the 975U but its still not working do you know of a good link for the firmware your talking about so I can try that
Click to expand...
Click to collapse
I waited for you to give more information on the issue, but you didn't. So I am sorry, but if you don't provide the details of what is going on it makes helping you very difficult. You didn't say what error you are getting, what the firmware version(s) are of what your trying to flash and what is currently on the phone.
Here's the last piece of help I can offer now.
I can tell you that the following can be found on the forum by searching:
Links and how to obtain the firmware - Multiple threads asking the same question exist here. Also Frija, SamFirm, SamMobile are just a few examples of what can be found referenced here.
Bootloader version(s) - what will happen when you try to downgrade and what will happen (along with a important thing) when you upgrade.
Websites to find firmware - SamMobile and some others have been mentioned.
Patched Odin - In case you need the latest version it has been mentioned here already.
I can also tell you that by using Google and searching for SM-975U1 XAA on Sammobile does in fact work.
Brother give me root file for note 10 plus SM-N975U android 10 version one Ul version 2.5 plz help me