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I bought the phone from Tmobile and then bought the unlock code online but for the life of me I am unable to get the prompt for entering the unlocke code.
One previous phones (G3, Note 3), it automatically poped up when I started the phone with At&t sim but I'm having no such luck with the G4. I have also tried all the codes that the seller suggested but still no prompt. I even tried the Tmobile's unlock application and it just gives an error that server is not responding.
Does anyone has any suggestion? I desperately need some help.
ajamils said:
I bought the phone from Tmobile and then bought the unlock code online but for the life of me I am unable to get the prompt for entering the unlocke code.
One previous phones (G3, Note 3), it automatically poped up when I started the phone with At&t sim but I'm having no such luck with the G4. I have also tried all the codes that the seller suggested but still no prompt. I even tried the Tmobile's unlock application and it just gives an error that server is not responding.
Does anyone has any suggestion? I desperately need some help.
Click to expand...
Click to collapse
I believe that phone needs to be used for 30 or 60 days or something to let you unlock it.
Sent from my M8 M8
ThatKawaiiGuy said:
I believe that phone needs to be used for 30 or 60 days or something to let you unlock it.
Sent from my M8 M8
Click to expand...
Click to collapse
I thought that requirement was only of I want to request an unlock code from Tmobile.
What if i use a different sim in that phone? My brother has been a Tmobile customer for over 10 years.
ajamils said:
I thought that requirement was only of I want to request an unlock code from Tmobile.
What if i use a different sim in that phone? My brother has been a Tmobile customer for over 10 years.
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Click to collapse
same "strick" requirements with S6/Edge.. to do permanent unlock your brother needs to have the ESN tied to his account as main user.. you can try the temporary unlock with his tmobile that could buy you 30days
Try putting this in the dialer 2945#*811#
Edit.. Doesn't work they gave me that code to unlock my G3 but it had the 851 suffix If you own the phone outright then customer service should give you the code
I was told by an in-store t-mobile rep that if you buy the phone outright, you can contact them to get it unlocked for free. If you buy it on the EIP, you have to make two payments before you can get it unlocked.
I did buy the phone outright but since they didn't want to sell the phone without a service plan I got the month to month plan and from what I've heard I need to keep the account for 40 days before I can request an unlock code.
With that said, since I already have the unlock code all I need is the access to the prompt to enter it.
Sticky situation...
I got the same problem. Any attempts to prompt to enter activation fail.
Tried entering other carrier sim cards and dialing 2945#*811# but it doesn't do anything.
All we need is a manual way to enter unlock code (which i already got). Would be nice if there was an app that just forces it to appear... It feela like T-Mobile is just masked it out of their dialer.
I have the same problem - I have the codes but cannot access the unlock menu?
T-Mobile 811
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Swizzle82 said:
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
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Click to collapse
That's what it looks like. I contacted Tmobile and asked for an unlock code and the CSR told me that they do not have any record of my phone's IMEI so I should use it for few days and then call back.
I'm on new Tmobile account and just opened the phone today.
Swizzle82 said:
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
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Click to collapse
Yeah, but all that app does it checks if you're eligible for an unlock... I don't understand I gave them FULL payment for the phone (I don't owe T-mobile anything for this device, device is paid off in full).
But I did call them and they're saying you basically have to be with them for 40 days for them to give you the unlock.. It's really lame how they're hacking their phone not to display unlock option, even though you friggin' have paid off phone.... you don't force people to be your customers like that "Mr we give you so much freedom, we don't even have contracts".
That's total BS. I paid full price for the phone as well so I don't know what gives them the right to do something like this.
same here. not only did i pay full price. according to their pricing chart i had to pay a $30 premium on top of the MSRP because I'm a non-tmobile customer. Now i'm finding out that not only does the unlock process have to go through app, even though customer service gave me different instructions on how to unlock it (that didn't work), but I also have to find a tmobile customer that's within good standing temporarily give me their sim card to put into the phone so that i can run the unlock with the app. WHAT THE F**K TMOBILE!? and you want me to leave ATT for you? as bad as people say ATT is they've never given me issues like this. BS
I was a Tmobile customer since Voice Stream days but switched to At&t two years back and I'm never going back. The only thing that I hate about At&t is their B$ about locking bootloader and because of that my last 3 phones have been from Tmobile. But the way things are going with Tmobile now, it looks like I'll be buying my next phone will either be an international version or At&t
I'm with you guys! This is last time I did business with T-Mobile , forcing people to use your services even if you paid in full for the device is not the best way to gain business...
And by the way even getting someone with T-Mobile account will not magically unlock your device, you would still have to buy their service for 2 months ahead to unlock "YOUR" device.
Lobanovskiy said:
I'm with you guys! This is last time I did business with T-Mobile , forcing people to use your services even if you paid in full for the device is not the best way to gain business...
And by the way even getting someone with T-Mobile account will not magically unlock your device, you would still have to buy their service for 2 months ahead to unlock "YOUR" device.
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The argument right now is that there should in no way be any restrictions from a carrier if the customer purchases a product at full value. Although, this restriction is technically included in their T's & C's.
BUT!!! In line with those same T's & C's, technically there's no way for them to stop any of us from having an existing tmobile customer gain an unlock code using their account as long as sed customer claims it as their own during the unlock process. After it's done tmobile can't do sh**.
What you are describing falls under their eligibility requirements for "Unlock eligibility for monthly phones, tablets and mobile internet devices". What I'm trying to do technically falls under the standard device unlocking requirements (IN RED). They can't tell a tmobile customer in good standing that they can't unlock a tmobile phone that was purchased for them as a "gift" that was paid for at face value as long as that tmobile customer meets all of tmobile's requirements pertaining to the unlocking category they fall under. If they do that then they're in for a lawsuit for sure...
Unlock requirements
We provide mobile device unlock codes free of charge within two business days (or provides further information about timing) for eligible devices.
Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported as lost, stolen or blocked to T-Mobile.
The account associated with the device must be in good standing.
You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
You may need a non-T-Mobile and non-MetroPCS SIM card to insert in the phone.
Unlock eligibility for monthly phones, tablets and mobile internet devices
The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
If the device is financed using T-Mobile’s Equipment Installment Plan (EIP), all payments must be satisfied and the device must be paid in full.
If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account has migrated to Simple Choice no contract rate plan.
If the device is associated with a canceled account, the account balance must be zero, including all pending charges
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for pay in advance (prepaid) phones, tablets and mobile internet devices
The device has been active on the T-Mobile network for more than 1 year on the requesting line.
If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.
The account must not be canceled and in good standing.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
I have unlocked phones for friends before. As long as the phone is registered on the network for at least 7 days and is paid off someone who has a T-Mobile account(older than 40 days) can unlock any device.
I was thinking of getting the G4 from T-Mobile and use it on ATT. However, I learned a harsh lesson when trying this for my wife with the S6 edge. There is no question in my mind that T-Mobile is going around the agreement that all carriers have to unlock the device. I too purchased a code and even though someone figured out how to get the unlock prompt up, it would not take the code. I decided to get prepaid service. Turns out that if you get prepaid service, to unlock the phone you have to have added at least $100 balance. Otherwise, you have to wait 1 year on prepaid. No one I spoke to was able to unlock the device. In the end I probably could have gotten the phone unlocked once I had $100 balance using the app but I thought this was ridiculous so I filed an FCC complaint. I was contacted the next day by someone form their executive office. She offered to unlock the phone. I had already returned the phone and was stuck with a $100 prepaid account I didn't need. So in the end I got a $100 visa card from them.
Despite me explaining to her multiple times, she would not acknowledge that they were preventing third-party unlocking by forcing the use of the T-Mobile app. I think they need to hear from more people. I gave the links in my S6 post. I am linking it here so maybe some of you can file the complaint as well and T-Mobile can stop this nonsense for phones purchased at full retail.
http://forum.xda-developers.com/showpost.php?p=60610687&postcount=46
I'm seriously thinking about returning the damn phone and getting the Unlocked version from eBay. It is not only cheaper but I won't have to deal with any of this account crap that I had to sign up for to buy the device. My only concern is that I've already filled the online rebates for the 128GB microSD and the LG promo, so I'm probably going to miss out on those.
Does anyone has any experience with returning phone + service to T-Mobile store? On the reciept it says that they could charge a restocking fees of up to $50.
Hi, I am mentally challenged and needs one-on-one help. I want to unlock and release my Samsung Galaxy Note 3 to switch to a government program carrier who also uses T-Mobile. The device is from T-Mobile. Right now, I am stuck with money, moving into low-income-housing apartment and I need help to stay connected. I've seen people somehow unlock and release their devices from cerriers before being paid in full. Please help me to do the same on here for my Note 3 then all I need to do is go to the store for goverment provider service to purchase a SIM card. My text is 405-593-8077 and I really need help, please. My only option is to buy a device at a pawn shop, which is scary cuz I dunno why they were pawned. The store has been waiting for a few weeks for S3 to arrive, so I either wait for the S3, or unlock to release my N3 or buy a device at a pawn shop. I need at least 1GB. Their Nokia Lumia 520 and iPhone 4 has 512mb of RAM. So my options are limited. I dunno why the S3 shipment from provider to warehouse are late. Help me on how to unlock, please. If ya don't want to text, then eMail at [email protected] is fine. I've had several one-on-one help here before. Please help.
ThunderOKC said:
Hi, I am mentally challenged and needs one-on-one help. I want to unlock and release my Samsung Galaxy Note 3 to switch to a government program carrier who also uses T-Mobile. The device is from T-Mobile. Right now, I am stuck with money, moving into low-income-housing apartment and I need help to stay connected. I've seen people somehow unlock and release their devices from cerriers before being paid in full. Please help me to do the same on here for my Note 3 then all I need to do is go to the store for goverment provider service to purchase a SIM card. My text is 405-593-8077 and I really need help, please. My only option is to buy a device at a pawn shop, which is scary cuz I dunno why they were pawned. The store has been waiting for a few weeks for S3 to arrive, so I either wait for the S3, or unlock to release my N3 or buy a device at a pawn shop. I need at least 1GB. Their Nokia Lumia 520 and iPhone 4 has 512mb of RAM. So my options are limited. I dunno why the S3 shipment from provider to warehouse are late. Help me on how to unlock, please. If ya don't want to text, then eMail at [email protected] is fine. I've had several one-on-one help here before. Please help.
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Click to collapse
Since the carrier you're talking about also uses T-Mobile, I'm about 90% sure the phone will not need to be unlocked to use the service. My T-Mobile N900T Note 3 isn't unlocked and I've tested all kind of carriers that utilize their service. Other than my contract SIM I've tested T-Mobile's prepaid, Family Mobile, and MetroPCS and all work perfect since they use the same service and can use identical APN's. However, if you do want to have the phone unlocked to make sure, it's very simple. As long as it's been active on your account for at least 40 days and the account is in good standing (no past due bill) then T-Mobile is obligated to provide you with an unlock code for it if you call and request it.
Now the part about releasing the device before the bill is paid in full, I'm pretty sure you will not have to do that either. That is unless you purchased it under their Equipment Installment Plan (EIP) and you're still paying for the phone. As long as you own the device then I do not believe they can Blacklist it at all. The only time they Blacklist them is for the EIP I explained, and you just stopped paying your bill, or if you reported it lost or stolen.
Sent from my SM-N920T using Tapatalk
The service got suspended and I didn't turn it on. So now what? Any way I can still unlock? Or just buy a ph on eBay or at pawn shop?
ThunderOKC said:
The service got suspended and I didn't turn it on. So now what? Any way I can still unlock? Or just buy a ph on eBay or at pawn shop?
Click to expand...
Click to collapse
Go here and enter your IMEI number.
https://swappa.com/esn
It will tell you the status and if the phone is still clear to use or not.
Sent from my SM-N920T using Tapatalk
What is the proper procedure to unlock an att s9 to use with another carrier?
Thanks.
Just to clarify. This phone was purchased from Samsung directly with the new $150 discount for Att branded phones.
RossTeagan said:
So the phone is bought from samsung but lock on att?
Try the following to check if your phone is network locked be sure you really need to unlock it (otherwise, I don't think you need to unlock it).
1. Insert a GSM SIM card from another network (a non-AT&T SIM, liek Cricket ot T-Mobile)
2. Try placing a call
If your phone manages to connect and make the call with this other SIM card, then you won't need to unlock it, as it's already unlocked. And if the phone is locked, I recommend you check with AT&T, given that this phone is not tight to a contract.
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Click to collapse
I don't have the phone yet (2 more days,) but I did an extensive Google search, and it seems like this particular phone will be sim locked. It's paid off outright, no contract or anything, but there were several heavy discounts like $150 off msrp and another $150 off for trading in S6.
My Google search gave me two possible options -
1) Talk to ATT and ask to unlock,
2) Use an unlock site, like DeviceUnlock, pay 20-50 dollars for them to obtain and send an unlock code to you.
As for #1, I saw a post where a guy complained that talking to ATT and Samsung was useless to him in a similar situation - each company sent him to the other one to get it unlocked, so he got nowhere with this option.
Also, I saw a few posts that said that a locked phone may have to be activated on ATT first and used for up to 40 days before ATT will unlock it for you. What would happen with this Samsung bought phone though?
And for #2, I just don't know how this kind of business works - you send them IMEI and the locked carrier info, pay money, and a few days later, they send you an unlock code that you can enter yourself.
Is it safe? How does it work exactly? What if there's a problem because the IMEI is not actually registered on ATT because the phone was sold by Samsung?
I have many more questions, just because I don't know what I am talking about, but the bottom line is this. What should I do?
Thanks.
AS your phone is paid off and there is no contract on it, you should stick with your first option: ask att to unlock it but as you said you will need an activated phone, so you will need to activate the phone with att, however, you should go to them immediately and not wait for 40 days. While Samsung locked the phone, the actual company who controls the lock and who has authority of unlocking it att. So don't let them fool you to go search the code somewhere else.
Also, there is a law in the US that forces operators to unlock your phone if there are no debts or contract on your device. So keep that in mind.
Regarding third parties, they are a shortcut and you just have to provide them the devices IMEI and network lock. They, in turn, will look for the unlocking code for you. And if there are issues, as you said, I think you can ask for a refund (so if you decide to go for such a service, first make sure they have a money back guarantee).
TLDR Go with att, they should (have to) provide the unlock for you
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Giskardors said:
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
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Click to collapse
I called ATT, spoke to tech support. The tech said that since I had no history/account with ATT, they had to make one to verify that the phone IMEI was clean. He created a new account - name, address, phone, email, imei etc info. He created a support ticket (and gave me its number) for sim unlock. He said that I should receive an email within 48 hours that would either tell me that I cannot unlock or will come with the unlock code (if it is decided that I should be able to unlock.)
I tried using their default web service for getting an unlock https://www.att.com/deviceunlock/#/unlockstep1 but that thing doesn't work - the Next button cannot be clicked.
If unsuccessful, I am considering going and talking to a retail ATT store representative directly. They probably don't know much, but perhaps they can be more convincing on the phone with ATT.
Third option is trying one of the unlock websites.
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
entropism said:
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
Click to expand...
Click to collapse
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
nabbed said:
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
Click to expand...
Click to collapse
Maybe it will take up to tuesday. That's the limit
Im going to the US for 2 weeks, I dont know if i'll be able to unlock it on time, but If I order it I'll get it on the 2nd week.
I really hope you can unlock it!
Keep us updated
Update:
Got the unlock code in an email. The instructions say "Please allow 24 hours upon receipt of this notification to complete the unlock process." Not sure what that means, gonna try to unlock tomorrow with a project fi sim.
Update2:
Phone unlocked fine with a Project FI sim card and connected to T-mobile.
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
zenlifexxa said:
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
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Click to collapse
I just used the Fi sim card to facilitate the unlock procedure (the S9 is not mine, it's for a friend, and I am just setting it up.) I just looked at sim status in the options to confirm that provider was T-Mobile. In my research, I read that using Project FI T-Mobile was no different from any other unlocked gsm phone using T-Mobile. You will lose all Project FI apps because they don't exist with non-Google phones. There will not be carrier switching between T-Mob, Sprint and US Cell, and there will not be wifi calling. But if your T-Mob service is already good, there shouldn't be a problem.
As as side note, my own FI service is kind of awful. Ever since Google introduced "preferred partner" feature, where a FI phone would connect not to the strongest signal carrier but rather to a particular carrier, in this case Sprint in my area, I have had really bad sound quality.
US Cellular has best towers in this area, with signal strength of -70-80 db or so, while Sprint has crappy towers with signal strength of less -100 db. Yet I am constantly connected to Sprint with crappy sound quality because they are the preferred partner here. I have to constantly to remind myself to manually switch to US Cell if I'm to make a lengthy phone call.
Good luck.
Hi guys, I hope you are all doing well and that everyone is staying safe and healthy. I am incredibly frustrated. I spent a ton of $ on the S20 Ultra and i was told that they unlocked it for me since I was with verizon but after the pandemic, I had to switch carrier because my work was no longer paying the monthly fees. I opened acct with Tmobile and i have not been able to use S20 with Tmobile. I have been in a tug-of-war between Verizon TMobile and Samsung, literally hours upon hours spent on phone, on chat, you name it, i have tried. So Here I am 60 days (approximately) later and no resolution. They took my money #Samsung but now they refuse to help me. I am so disgusted that I am considering just getting another phone, i.e. Apple 11 Pro. I dont want to but #Samsung #Verizon and #TMobile have left me no choice . I turn on phone and get message: Change Carrier
Sorry, your device can't be activated on another carrier's network right now. For help, contact Verizon at (800) 922-0204 or ...... I cannot do anything at this point, despite fact that Verizon says the phone is not locked. Samsung says it is and TMobile, well they are just billing me happily every month. Any help would be appreciated.
Thanks and please stay safe... These companies #Samsung #Verizon and #TMobile have been useless and I am in a very rough situation now. Financially I cannot afford to drop another $1.000 dollars for a new phone. Is it fair to me when I just bought the phone in February on Pre-Order. I have been loyal to samsung, since they released their first phone, years ago. I am so over this situation and would appreciate your help, please...
Wow, no need for hash tags.
Verizon hasn't unlocked the phone, Samsung and T-mobile won't be able to do anything.
I assume you've tried factory testing the phone? Have you tried connecting it to Verizon's network? You have verified with Verizon that the IMEI matches in their system?
This is 100% Verizon's fault.
This has nothing to do with Samsung or T-Mobile. This is all on Verizon. Did you get a code from them to unlock the device? If not, then it's not unlocked. Keep talking to tech support until they figure it out.
Please move it to correct forum if this is not the right one.
I bought Samsung Galaxy Note Plus 10 5G in Oct 2019 from Verizon (all paid). I ported my number from Verizon to AT&T 5 days ago (after 9 months of using it with Verizon). My account is disconnected from Verizon and I have received the port is completed e-mail from them. AT&T has confirmed that the sim is fully activated.
But Guess what, When I put the sim in mobile it says another carrier is not allowed to be used on this phone ! For last 4 days I have wasted more than 10 hours staying in Verizon store and on call with customer care and they have no idea what is going on ! Customer care says the phone is fully unlocked. After 3 days of constant trying one of the representative said you have to reactivate the old account again and then try unlock again from the backend (which I have no control of !) . And, guess what, none of those good people are reactivating the account.
Verizon store guy doesn't help, just says talk to customer care and customer care says its unlocked so they can't do anything.
What should I do ?
About the only things I can suggest are:
If you have flashed firmware that is not the Verizon carrier firmware then flash it back to Verizon carrier firmware.
If you have disabled any carrier applications on the phone please re-enable them.
Make sure they are attempting to unlock the phone while you are within native Verizon coverage
I am not sure if a non-carrier branded firmware exists for the Note 10+ 5G, but non-carrier firmware has caused network unlocking issues before. The second idea is just in case you may have used a package disabler and disabled something necessary for network unlocking the phone. Last one is from past experiences where I wasn't able to complete phone activation because I wasn't within Verizon's native coverage area. The coverage I was in, while not roaming (or extended area) was not actually native Verizon coverage... I would tend to believe this would possibly be the same for network unlocking the phone.
Otherwise get a hold of Verizon and hound them to get it unlocked. Not much else can be done really... If the phone qualifies for being unlocked they should unlock it.
Filed fcc complaint
I have filed FCC complaint. I never changed anything in the mobile (didn't even know firmware flash was a thing until now when I started looking for solutions), used it for general purpose. I am in the same area where I bought it. Verizon store guy tried everything from simple reset to factory reset wiping everything out but nothing worked.
I have also ordered a prepaid Verizon sim. I will put that in and will try to get the phone unlocked.
I will post my results after 2-3 days.
Thanks for the quick reply !
scottusa2008 said:
About the only things I can suggest are:
If you have flashed firmware that is not the Verizon carrier firmware then flash it back to Verizon carrier firmware.
If you have disabled any carrier applications on the phone please re-enable them.
Make sure they are attempting to unlock the phone while you are within native Verizon coverage
I am not sure if a non-carrier branded firmware exists for the Note 10+ 5G, but non-carrier firmware has caused network unlocking issues before. The second idea is just in case you may have used a package disabler and disabled something necessary for network unlocking the phone. Last one is from past experiences where I wasn't able to complete phone activation because I wasn't within Verizon's native coverage area. The coverage I was in, while not roaming (or extended area) was not actually native Verizon coverage... I would tend to believe this would possibly be the same for network unlocking the phone.
Otherwise get a hold of Verizon and hound them to get it unlocked. Not much else can be done really... If the phone qualifies for being unlocked they should unlock it.
Click to expand...
Click to collapse
Got it resolved.
Final Update:
Since I had filed FCC complaint online, Verizon Executive Relations department contacted me and She was able to unlock from her side with the help of 'Technical Management' employee on call.
dagarwal82 said:
I have filed FCC complaint. I never changed anything in the mobile (didn't even know firmware flash was a thing until now when I started looking for solutions), used it for general purpose. I am in the same area where I bought it. Verizon store guy tried everything from simple reset to factory reset wiping everything out but nothing worked.
I have also ordered a prepaid Verizon sim. I will put that in and will try to get the phone unlocked.
I will post my results after 2-3 days.
Thanks for the quick reply !
Click to expand...
Click to collapse