Develop Bugs

T-mobile lied to me

I have been with T-Mobile in Bloomington, IL for over 7 years now. The only thing I have ever complained about is data speeds in my area. So, when I read the following press release from T-Mobile last year, I was super excited.
http://newsroom.t-mobile.com/articles/new-4g-markets-nov2011
In that release dated Nov 16th 2011, it says
"T-Mobile 4G markets where HPSA+ 42 service is launching today:
Bend, Medford and Corvallis, Ore.; Benton Harbor, Mich.; Bloomington, Champaign–Urbana and Springfield, Ill.; Columbus, Ga.; Hagerstown, Md.; Montgomery, Ala; Yuba City, Calif."
So, I have not seen a difference in speeds at all over the past year with the following phones, HTC Senseation, Galaxy Nexus GSM, HTC One S and the Galaxy S3.
I have never gotten anything above 3Mb anywhere in town. Now, when I call T-Mobile to inquire about my slow speeds, they tell me only 3G is offered in my area and that the speeds I am getting are consistent with there network. FYI my status tells me that my Mobile Network Type is HSPAP:15
Attached is a screenshot of my typical speeds. Am I getting ripped off on data speeds?
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Guess you better switch to Verizon.

Id love to see your speeds. Im on edge.
Sent from my SGH-T999 using xda premium

Could it be that half of Bloomington is covered but the other half isn't, and you're in the bad half?

I would call customer service and politely ask to speak to tech support. Let them know your issue and ask to speak to a supervisor. When the supervisor gets on the phone tell them you want this to keep getting escalated until you get an answer.
I had a similar problem and it took two weeks to finally get anywhere.

Jaxidian said:
Could it be that half of Bloomington is covered but the other half isn't, and you're in the bad half?
Click to expand...
Click to collapse
I have though the same thing, but Bloomington is a pretty small city and I have driven all over town doing speed test in the past. Plus, when I have called them, I am told that there is no 4G anywhere close to me. Does that make sense if my network type is HSPAP:15?

Your speeds are up to par with what I get. Hell they're better. I would say everything is normal. T-Mobile has very weird and spotty service. I'm hoping the reframing of the towers will help.
Sent from my SGH-T999 using Tapatalk 2

Honestly you shouldnt be seeing much of a difference from people downloading at 10 Mbps... you're still downloading at 100 KB/s with 1 Mbps....

Chicago281 said:
I would call customer service and politely ask to speak to tech support. Let them know your issue and ask to speak to a supervisor. When the supervisor gets on the phone tell them you want this to keep getting escalated until you get an answer.
I had a similar problem and it took two weeks to finally get anywhere.
Click to expand...
Click to collapse
Your problem was completely different. You had towers down in your area.
OP, you need to realize that every single phone you listed aside from the One S and S3 are NOT capable of HSPA+42. So that is your first problem. The second problem is that wherever you are in Bloomington, an HSPA+42 tower does not reach you. Coverage isn't always the best. I'm a five minute walk from Wrigley Field and a five minute drive to downtown Chicago and I only get 7-8mbps. I drive fifteen minutes west to where I went to high school, and I get speeds of 20-22mbps.
Third, HSPA+42 speeds are THEORETICAL. You can THEORETICALLY have speeds that fast. You aren't guaranteed to.
Also, HSPA+42 is still 3G.
Sent from my SGH-T999

It looks like you encountered massive traffic or the backhaul is not upgraded.

I had the same problem. I kept upgrading phones, buying them full price so I didn't have to renew my contract but I just kept switching my old SIM card into my new phones. When I switched to the Sensation I called T-Mobile about my slow speeds and they told me I had to upgrade to a "4G SIM card" and that worked. I would say that could be your problem but being that you now have the S3 and it has the micro SIM card then maybe they didn't upgrade your area yet.

That sucks dude...I'm out in Orlando, FL and I usually get about 10-15mbps almost anywhere...
At home I get +15mbps every time...
I attached a photo with the difference of my WiFi at home and my HSPA+42 at home. These were after a ROM change so I only have 5.
Sent from my SGH-T999 using xda premium

Do you notice the same speeds on other speed tests or super sluggish browsing?
It's possible to imagine that the nearest and even lowest pingable server is simple not responsive to your (up/down)link. I usually compare to freespeedtest.com and even grab files from local servers.
Also you server's routing table could be weird.
If not, I'm inclined to believe that it is an overhead problem.
Go to the phone dialer (on stock) and try doing
*#197328640#*
1:UMTS
1ebug Screen
1:Basic Information
And check the bottom item lines. You should see some connection information about your service. Can you list what you have?
Also, jic check the Band at the top and make sure it says 4. Possibly could be defaulting to 1900 experimental.

Horrid d/l u/l speeds with AT&T.

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Getting these speeds with full bars,half bars,no bars, different areas of my city, Dallas, TX. Local AT&T store says they are aware of the issue........Dammit. Anyone else?

Kinda slow, but not nearly as bad out here in outskirts of Topeka Kansas.

Yeah, it's not normal, takes about 15 minutes to download a 7 mb app....

This is my speed and apn settings

Yea att network is pure crap compared to Verizon, they can't handle the bandwidth. It doesn't matter what city you're in how many bars you have or what time you try, it's randomly sporadic and always slower than Verizon. I have both and travel often and have compared them a lot. Verizon is always consistent, only issues ever are when there's a major concert or sporting event and the towers are overloaded, att almost always sucks, lol

SultanGris said:
Yea att network is pure crap compared to Verizon, they can't handle the bandwidth. It doesn't matter what city you're in how many bars you have or what time you try, it's randomly sporadic and always slower than Verizon. I have both and travel often and have compared them a lot. Verizon is always consistent, only issues ever are when there's a major concert or sporting event and the towers are overloaded, att almost always sucks, lol
Click to expand...
Click to collapse
This is totally untrue. I have very fast speeds on ATT and have coverage anywhere I go. I carried a Verizon phone for work and ATT for personal and both have spots (very few for either) where they didn't have service but ATT is just as fast.

ATT where I live (Orange County CA) is way faster in speed than friends I have with Verizon phones on their LTE network.

I'm all good from South of Houston. Great speeds where I'm at always consistent.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

Mines never given me a problem.

SultanGris said:
Yea att network is pure crap compared to Verizon, they can't handle the bandwidth. It doesn't matter what city you're in how many bars you have or what time you try, it's randomly sporadic and always slower than Verizon. I have both and travel often and have compared them a lot. Verizon is always consistent, only issues ever are when there's a major concert or sporting event and the towers are overloaded, att almost always sucks, lol
Click to expand...
Click to collapse
lol, false. I seen AT&T have the exact opposite to what you just said. And seen Verizon have slower to poor data speeds.

I've never seen that anywhere that they both have towers. I'm talking good signal full bars both 4g lte, att is always slower. Quite often atts network won't even work, getting speeds well below 1Mbps , this has been confirmed on multiple att phone's so I know for a fact its the network and not my phone.

Oneplus 3 on US Tmobile Network

Anybody using Oneplus 3 on Tmobile as primary phone ? I read some Lte and 4g+ network problem ! is there any call drops ?
How is the GPS on this device ??

Stays on LTE just fine. Only once did I have a problem where data wouldn't connect but I just disabled and then reenabled it to get it working again. No call drops. GPS is perfectly fine.

So volte works fine for be but on LTE Discovery I only see my OnePlus 3 connecting to Band 4, and I'm pretty confident where I live there is band 12 (central Austin, Texas)
Anyone having a similar issue?

bikrame said:
Anybody using Oneplus 3 on Tmobile as primary phone ? I read some Lte and 4g+ network problem ! is there any call drops ?
How is the GPS on this device ??
Click to expand...
Click to collapse
http://forum.xda-developers.com/oneplus-3/help/poorish-reception-t3418531

I also only connect to Band 4 when I check LTE Discovery, but my area (SF Bay Area) doesn't really have Band 12 in many areas. I've only noticed Band 12 in Lake Tahoe. Honestly, I think the Band 12 hype is overblown; T-mobile's current primary LTE band is Band 4, and that is likely what you will connect to in most areas at least right now.

bottom line for most of us is T-Mobile and LTE is not a problem her in the US. Speeds are rather great and I can hear and connect to all the calls I try and make as long as I have service in that area.

playya said:
bottom line for most of us is T-Mobile and LTE is not a problem her in the US. Speeds are rather great and I can hear and connect to all the calls I try and make as long as I have service in that area.
Click to expand...
Click to collapse
personally, it's not a problem for me in terms of speed or VoLTE or calls, but it's an issue that my reception is orange/yellow all day since it affects battery life.
still get great battery life tbh, just wondering why it works this way...

2x4 said:
personally, it's not a problem for me in terms of speed or VoLTE or calls, but it's an issue that my reception is orange/yellow all day since it affects battery life.
still get great battery life tbh, just wondering why it works this way...
Click to expand...
Click to collapse
now that I understand but if you are inside a building like I am reception does get spotty. this is where my wifi calling would come into play. Maybe drop it out of LTE to 3g if inside a building. I did this back in the day to help my battery life

trd360 said:
Stays on LTE just fine. Only once did I have a problem where data wouldn't connect but I just disabled and then reenabled it to get it working again. No call drops. GPS is perfectly fine.
Click to expand...
Click to collapse
playya said:
bottom line for most of us is T-Mobile and LTE is not a problem her in the US. Speeds are rather great and I can hear and connect to all the calls I try and make as long as I have service in that area.
Click to expand...
Click to collapse
Yeah I have zero issues with VoLTE and LTE in TMobes. If anything, my HTC 10 had issues.

Band 12 connects
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Sent from my ONEPLUS A3000 using Tapatalk

The way T-mo enforced this late last year/earlier this year, the phone has to be volte compliant to work on the network, which is synonymous with band 12 functionality. If it works on volte, it works on band 12.
See: http://www.fiercewireless.com/story...ur-network-must-support-volte-e911/2015-08-28

Question 5G data speeds are terrible, why?

Testing results in garbage speed (consistently less than 7 Mbps down, less than 1 Mbps up, 20-25 ms ping, 6-8 ms jitter). Signal strength is apparently 38% (-111 dBm). I noticed it was bad sometimes when I was actually out and not at home on my WiFi, but I had to use my hotspot for a few hours since they were doing maintenance on the internet here at home, and it was just terrible. So now I have to ask.... what could be making it so slow? Is it just me, or are others suffering from terrible speed as well? Is it my modem? The area I'm in (Sacramento, CA)? Or is it actually on T-Mobile's end?

Just ran a few Speedtest app 5g tests in Southern Nevada...
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Are any of you on the European ROM?

GuyInDogSuit said:
Are any of you on the European ROM?
Click to expand...
Click to collapse
I'm on EU firmware with T-Mobile network in Texas, and speeds are kinda all over but consistently fast. Odd that it used LTE for most of my tests instead of 5G though.

I'm not sure if it's always just been "bleh" speeds for 5G here or not, but seeing as how this is the first 5G device I've owned, it's hard to say if it's on my end or theirs.
Nope, must be something on my end. Their map says my area has "5G Ultra Capacity" so that can't be the issue.

GuyInDogSuit said:
I'm not sure if it's always just been "bleh" speeds for 5G here or not, but seeing as how this is the first 5G device I've owned, it's hard to say if it's on my end or theirs.
Nope, must be something on my end. Their map says my area has "5G Ultra Capacity" so that can't be the issue.
Click to expand...
Click to collapse
Might just be your testing locations. 5g actually performs poorly in home environment for me, about the same as lte for speed but less reliable. I'd check open network maps to determine if you're actually close to a 5g cell tower (not relying on carrier provided maps that tend to skew positively for them), and if so, check if you get better signal outside. If you are close to a tower, get decent speeds outside, but not inside, then getting a signal booster for faster mobile speeds indoor would be needed.

It is definitely testing location. When I test at home, the speed is slower than 4g by a lot. When I test at work in NYC I have mind blowing speeds. Faster than my IPS at home.
Here is a screenshot of my 5g in NYC

the bolt of thunder said:
It is definitely testing location. When I test at home, the speed is slower than 4g by a lot. When I test at work in NYC I have mind blowing speeds. Faster than my IPS at home.
Here is a screenshot of my 5g in NYC
Click to expand...
Click to collapse
Are they consistently like that? The results I mentioned above were at home. But I tested again yesterday while I was out, at a grocery store just down the street a few blocks, and I got 19.9 up/ 3.98 down (which is better, but still pretty sad).

GuyInDogSuit said:
Are they consistently like that? The results I mentioned above were at home. But I tested again yesterday while I was out, at a grocery store just down the street a few blocks, and I got 19.9 up/ 3.98 down (which is better, but still pretty sad).
Click to expand...
Click to collapse
I wouldn't be able to tell you honestly because I do not live in NYC. I commute there for work. I have one ran speed test there 2 times and both times I had blazing fast speed like that. Over at my house, the 5g is poor and I only use 4g.

@GuyInDogSuit I've been having the same issues lately. Not sure what's been going on. T-Mobile OP9P converted to DA firmware, using Family Mobile SIM connected using T-Mobile APN.
Was surprised to get these results today. Went to download an app update using mobile data, realized it downloaded in two seconds, so I figured I'd speed test it. I live in ****ty Ohio lol.

TheKnux said:
@GuyInDogSuit I've been having the same issues lately. Not sure what's been going on. T-Mobile OP9P converted to DA firmware, using Family Mobile SIM connected using T-Mobile APN.
Was surprised to get these results today. Went to download an app update using mobile data, realized it downloaded in two seconds, so I figured I'd speed test it. I live in ****ty Ohio lol.
Click to expand...
Click to collapse
Holy mackerel!!
Anyway, to update on this.... It would seem it is definitely something in the area, and not just the 5G. I tested the LTE on my tablet and got piss-poor results on that as well. 9.89 down, 0.07 up. Yikes.

They're fine here

I was all over the place today, in at least two different counties, and tested several times. The speeds weren't spectacular, but they were still much better than the sadness I get at home. I should look into some ways to improve that, especially since it will be my only source of internet for a few days next week.

Question No UK 5G or Rather The Lack Of Indication?

Out and about today and never saw 5G indicated once on my 6 Pro (BT Mobile) the speed tests i did seemed to indicate i was actualy using 5G but the indicator never flickered off 4G. Dunno whether it is a bug with the phone, the SIM card or the network.
Anyone else in the UK seeing a similar thing?

It possibly is quite temperamental....
I'm on EE UK and had 5G when first using the phone in my bedroom. Then, perhaps only coincidentally, when my O2 number was transferred over, I was only getting 4G from then. Was only getting 4G too outside and then randomly 5G, even though I live in a good area.
I wasn't receiving a verification text from the Voi Scooter app, so tried putting my EE sim back in my old phone, which didn't help the text, but was getting strong 5G on the old phone in my room...! I reset network settings on my Pixel and then now I'm getting 5G again,, but I'm unsure if anything I'm doing is actually helping or that just perhaps signal is a little weird?!

Ive not even seen the 5G indicator at all, earlier i did a speed test on a Pixel 6 showing 5G and and a speed test on my 6 Pro showing 4G and they both got the same result.
I tried resetting the Network Settings and it did bugger all for me sadly.

I've not had 5G appear on mine and I was in City Centre before (Manchester) where its all over

there is no 5g indicator nor is there a VOLTE indicator

Nekromantik said:
there is no 5g indicator nor is there a VOLTE indicator
Click to expand...
Click to collapse
Is that you saying the device has none of you've got non showing?

MrBelter said:
Out and about today and never saw 5G indicated once on my 6 Pro (BT Mobile) the speed tests i did seemed to indicate i was actualy using 5G but the indicator never flickered off 4G. Dunno whether it is a bug with the phone, the SIM card or the network.
Anyone else in the UK seeing a similar thing?
Click to expand...
Click to collapse
I definitely see it indicated when I'm out of the house. Not sure why you're not seeing it.

Apparently, according to ads, I'm using UK's fastest 5G network in 3 mobile, but it probably is also the smallest because I went to central London today and was checking the phone every 2 minutes, never shown 5G in a status bar.
On the other hand I can confirm, that at least in 3 mobile I can make my phone use either 3, 4 or 5 G (I think someone mentioned that it wasn't possible in EE.

I'm with 3 in the UK and my P6P regularly shows 5g obviously when in a 5g area.

Batfink33 said:
I'm with 3 in the UK and my P6P regularly shows 5g obviously when in a 5g area.
Click to expand...
Click to collapse
Same, I see the 5g regularly when I am around my area. Look at my speedtest results they say LTE but i know I have seen 5G regularly.

After a few calls to BT yesterday and being told not us Guv honest 5G started to be indicated, odd that.

Something strange appears to be going on with EE. My 1p mobile SIM showed 5G originally, but now I get DCNR restricted = True so it will not work.
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chistery said:
Something strange appears to be going on with EE. My 1p mobile SIM showed 5G originally, but now I get DCNR restricted = True so it will not work.
View attachment 5445677
Click to expand...
Click to collapse
I don't think EE give 5G with pay-as-you go SIMS, so that might be all by design.

PhilipL2021 said:
I don't think EE give 5G with pay-as-you go SIMS, so that might be all by design.
Click to expand...
Click to collapse
EE don't, but 1pmobile, running on EE do support it.
This is the same SIM in my Mi11Ultra:

Hi guys,
Another UK user, not got the Pixel yet. Even though you aren't getting 5g indicator are you actually getting the speeds?

3, Salford Quays on Friday. Definitely 5G and it shows it. Not sure what's going on with you guys' phones, maybe you need a config update from the network?

im not getting 5g in my flat in ee on picel 6 pro. I was on my OP8 Pro.
something deffo up with EE and this phone

Nekromantik said:
im not getting 5g in my flat in ee on picel 6 pro. I was on my OP8 Pro.
something deffo up with EE and this phone
Click to expand...
Click to collapse
Dial *#*#4636#*#*
What does "DCNR Restricted" say?

Quinny899 said:
3, Salford Quays on Friday. Definitely 5G and it shows it. Not sure what's going on with you guys' phones, maybe you need a config update from the network?
Click to expand...
Click to collapse
Which network though?

chistery said:
Which network though?
Click to expand...
Click to collapse
3