Verizon S10+ reboot loop issue - Samsung Galaxy S10+ Guides, News, & Discussion

Hi everybody I am new here so I apologize for my lack of knowledge.
This past Sunday evening I attempted an OTA update on my Verizon S10+. Upon the phone restarting post-update it went into a reboot loop. I have tried everything I am capable of and cannot get it out of the loop. I can access the recovery menu (may not be correct term) and have cleared the cache partition, attempted to "fix apps". Also have attempted to launch in safe mode, also have let the phone go totally dead and restart, but still looping.
Here is the issue, I am fairly certain a factory reset would fix it, I found maybe one or two people with this exact problem after this most recent March update. They said factory reset worked. However, I have some pictures on the phone's internal storage that is not backed up anywhere. I know, very stupid of me to not have been backing up, I should know better.
Last night was my final attempt at a fix that hopefully wouldn't wipe my pictures. I attempted (and I thought I succeeded) to flash the March update to the phone using Odin. Hoping that might result in a successful install of the update and resolve the issue.
No change after flashing the phone. I don't know what to do to try to save those pictures, I was wondering what would happen if I waited for the next update and then tried to flash that to the phone using Odin.
I'm at a loss, you all seem very knowledgeable and helpful and I am already appreciative of the help I have found in past threads here. Any suggestions/thoughts would be great.
Thanks,
Sam

@hainguyenthao Just generously spent a solid hour and a half helping me. It appears I did not flash my phone correctly and/or the data on my phone was already toast after the initial OTA update failure that caused the reboot loop.
Fixed by @hainguyenthao even though I screwed up my own data. Phone is working again!

Related

[Q] New OS update bricked my Fire. Any quick fixes?

My rooted KF got bricked by the new OS update that was released last night. It boots as normal, gets to the locker screen, and whether you unlock it or not, reboots about 15 seconds later to a screen showing the Android guy and an exclamation point in a yellow triangle. Then, if you start touching the screen, 4 buttons will show up on the side, up/down, select, and back... but they do nothing. Reboot again and it takes me to TWRP.
I know how to wipe my KF and reinstall everything, but I was hoping that someone might know of a fix for this. Especially because I just got a new computer and am still in the process of getting my normal apps installed, let alone Android SDKs that I use once in a blue moon. Plus, I have a few games that I would rather not lose my progress on.
BTW, I rooted my dad's KF the exact same way as mine and his just lost root access with the update, everything else is fine. Kinda weird.
TIA
What OS update? Your new computer will not need sdk. Also you will not escape having to wipe if something has gone amuck, unless you get lucky to be able to flash the prior system to revert the defect. You could just flash modaco http://forum.xda-developers.com/showthread.php?t=1439916 no more losing root from OTA`S. You may also get lucky and be able to flash modaco if you`re on rooted stock or previously rooted stock 6.3.1 without wiping.
Thepooch said:
What OS update? Your new computer will not need sdk. Also you will not escape having to wipe if something has gone amuck, unless you get lucky to be able to flash the prior system to revert the defect. You could just flash modaco http://forum.xda-developers.com/showthread.php?t=1439916 no more losing root from OTA`S.
Click to expand...
Click to collapse
About 3am last night, I found my KF bricked after just using it about 30 minutes before (the wifi was on and it was hooked up to the charger). Today, I checked on my dad's KF and he has his wifi turned off. I turned it on and it instantly rebooted to just a "command line" screen saying that it was installing an update. Took about 10 minutes and then rebooted and worked fine, except that it was unrooted. I read somewhere in the Amazon Forums today that they did roll out an update and plan on spending 2 weeks doing it to keep from bogging down their network. Granted, their Software Update page doesn't say anything about it yet.
BTW, thanks for the other info, I'll have to check it out. Sounds like I'll have to wipe it (or at least restore from a 2-3 month old backup and see how the update goes again). But that's cool that I won't need to install the Android SDK.
Explains why some are instantly being unrooted or like in your case bricked strange thing is that it doesn`t change the system version it`s still 6.3.1 figures that Amazon would pull something like this.
Hey, I did manage to find a quick fix!
In the recovery mode, I decided to try using the Fix Permissions option. Still had the same problem.
I then just used the Clear Cache option and my KF was back up and running... and still rooted.
The only issue I have found so far is that I had to change the permission to allow changing the wallpaper, just uncheck the "write" permissions, (which was probably reset by the Fix Permissions option I ran). Other than that 2 second fix, everything is fine.
Granted, I'm waiting for Amazon to do an auto-check for some file that was in the cache that told it that it had installed the latest upgrade, and since I wiped that, it may install it again. If it does, I'll post it in this thread that my quick fix didn't work. But so far so good.
It turns out that my quick fix is only a temp fix.
Twice tonight I had to clear the cache again via the recovery menu. The first time it happened, I had just finished reading and hit the power button to put it in sleep mode, which caused it to instantly reboot and then do the same thing as I mentioned above. It boots up, and within 5 second of getting the locker screen, whether you unlock it or not, it starts shutting down and reboots ending up with the screen in the attached pic (those dots are just dust that appear super bright for some weird reason because you can't see them except in the pic).
So I cleared the cache again, everything was fine, and then about an hour later I found it sitting on that screen again. Clearing the cache fixed it again, but obvious this is a reoccurring problem.
Anyone have any ideas?
I'm reluctant to do a reinstall yet because I'm afraid I'll just end up with the same problem... along with none of my apps installed.
I have the same issue my temp solution is turn off wifi asap after lock-screen appear, wait abt 1-2 minutes then I can turn on wifi and use as normal.
Everything will fine for few hours. Any permanent solution plz? I remember that it occurred after i update something from Amazon app store, maybe : apps...
Sent from my Kindle Fire using xda premium
The permanent solution is to flash another rom preferably modaco if you want the stock experience. Full wipe, your apps can all be redownloaded that is the least of your worries at this point. probably a really good time to upgrade your bootloader and recovery if you haven`t flash both of these zips as zips in twrp if are behind the curve http://forum.xda-developers.com/showpost.php?p=30780737&postcount=180 and http://forum.xda-developers.com/showthread.php?t=1632375 only get them from where I`m directing you or use smirkit http://forum.xda-developers.com/showthread.php?t=1500935.
thanks for your help. This is done with the below solution
1) Copy the update bin file to the /sdcard as update.zip
Download stock ROM : https://s3.amazonaws.com/kindle-fire-updates/update-kindle-6.3.1_D01E_4107920.bin
copy update-kindle-6.3.1_D01E_4107920.bin into Kindle Fire and re-name to update.zip
2) From the main menu of CWM, "Wipe cache from partion" to remove the existing files in the data and cache partitions
3) From the main menu of CWM, press the "Install update.zip" button to flash the stock software onto your device.
no data/application lost accept FFF and CWM
Wiping cache doesn`t remove data in twrp its factory reset that you need to concern yourself with and unfortunately there is data loss. You may have succeeded but others put themselves in a position of needing a factory cable after not properly wiping when flashing stock. This is because the data is what the kindle has a tough time handling after a complete stock flash. Flashing modaco is far safer, truth is that it will leave your recovery and bootloader intact providing a far better safety net if something were to go wrong. Also if you create a backup before you flash if something does go wrong at least you can restore a half crap backup, wipeout recovery and this is no longer possible just saying. I see far more people fail to flash stock than I ever do flashing modaco.
Thanks for the info guys.
Considering the post in the Amazon Forums said this update was being pushed out over a 2 week period, I'm just going to keep my WiFi off (unless needed) and wait until everyone should have received the update and then see how it plays out. Considering it doesn't change the software version number, I'm thinking that this update may be just targeting rooted Fires. And BTW, it appears that the post was removed, because I can't find it again. Maybe they remove any that mention rooting? I just stumbled upon it via a Google search... 99% of the question in their forum are just idiotic.
Directv used to pull this stunt all the time to bust people with hacked cards that allowed them to get all their channels for free (usually a few hours before some big PPV event). They finally completely stopped the ability to hack cards by rolling out parts of their code over a long period of time, a year or so. When the final piece was put in place, the previous parts of their code had already been integrated into the hacked card software, because it appeared safe, and along with upgrading the type of cards they used during that same period of time, pretty much eliminated the ability to cheat Directv. I'm not saying that Amazon is going to those lengths to stop people from rooting their KFs,.. but who knows? It may be costing them too much with people bricking their KFs by trying to root them. Plus, they may also be losing revenue by people getting their free apps (with ads) from the Playstore instead of Amazon. And considering they pretty much sell their Fires for cost, they definitely rely on revenue generated by buying and using things via a stock KF.
BTW, this whole issue had almost perfect timing... I was planning on wiping my KF because it definitely is slower than when I first got it (which was day 1 of its release). I've read that Gingerbread doesn't clean up after itself too well, especially not as good as ICS (kinda like a Windows registry just gets filled with junk over time, and no cleaner beats a fresh install). It also appears that the ICS roms are actually working reliably these days, compared to the last time I checked. So, in a couple weeks, I'll get to have some fun. I am a Windows/Cisco System Engineer, so this kinda stuff is fun for me.
F.Y.I.
It seems that Amazon did do a incremental update on the Original Kindle Fire version
6.3.1_user_4107720, April 30 build to 6.3.1_user_4107920, November 27 build.
I looked thru the update and the only things I found changed are to do with the
Wifi driver, launcher icons, boot animation, and boot.img; attached the changed file below.
I have not tried to update mine, will attempt this weekend.
Thank you Tera Tike for the info at least this confirms that it's not just a fluke users of rooted stock should be warned appreciate your research. I do wonder why they would change boot animation and IMG seems a bit haneous.
Thepooch said:
Thank you Tera Tike for the info at least this confirms that it's not just a fluke users of rooted stock should be warned appreciate your research. I do wonder why they would change boot animation and IMG seems a bit haneous.
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It seems they increased the resolution of the images in the file, but for me I can not see the difference.
For me I wonder what they changed in the WiFi driver file, tiap_drv.ko.
Kindle Fire Reboot Problem Solved - Install MoDaCo Rom
Thepooch said:
Wiping cache doesn`t remove data in twrp its factory reset that you need to concern yourself with and unfortunately there is data loss. You may have succeeded but others put themselves in a position of needing a factory cable after not properly wiping when flashing stock. This is because the data is what the kindle has a tough time handling after a complete stock flash. Flashing modaco is far safer, truth is that it will leave your recovery and bootloader intact providing a far better safety net if something were to go wrong. Also if you create a backup before you flash if something does go wrong at least you can restore a half crap backup, wipeout recovery and this is no longer possible just saying. I see far more people fail to flash stock than I ever do flashing modaco.
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Click to collapse
I took Thepooch's advice and installed MoDaCo rom on my KF. It was a snap. I had FireFireFire installed with TWRP. Just downloaded MoDaCo to PC copied to KF. Rebooted to FireFireFire Installed with Install Zip utility. Took a few minutes. Rebooted didn't loose any data , apps or functionality. Its still rooted. THANKS!
No problem you can find the entire uncomplicated method here http://forum.xda-developers.com/showthread.php?t=1923010 or at least a synopsis of the concept.

What the What?!

Moderators, please forgive me in not in the right place...
Came home from a glorious week of camping and decided to check out some 4.4.4 ROM's on my phone...
Already running older version of C-ROM, so backed up and flashed the KK 4.4.4 version. That's where it the wheels came off my bus..
Phone booted so damn slow, then there were hundred's of FC's, rendering the phone unuseable. Rebooted, cleared Dalvik and Cache but same difference. The phone died, the battery would NOT charge! No matter what! Try as I may...NO GO!!! For hours! Feared it was that issue wherein the S3 motherboard dies and the phone has to be replaced by Samsung. Kept trying...finally get the phone to boot into TWRP. Whew!!! Still the phone kept complaining that the battery was dead. WTF?!
Restored the back up I had made...accidentally grabbed another backup from december of last year (Cyanogenmod), so had to recover my C-ROM back instead...RESTORE FAILS! Tried a few times but still failed. Tried to re-flash the latest C-ROM, but STILL fails...everything I'm trying fails.
I read the output and see an error, "Unable to wipe /system" ...found a thread where a user, using TWRP, had the same error with their ROM they were trying to flash. Eventually, the fix was to delete the make_4fs (or whatever it's called) from /sbin directory. Did so and was able to flash my Cyanogen, but could not restore my C-ROM backup. That STILL fails, however, no error in the live output while it's restoring. Just ends up Failing at the end of the restore process. The live logs indicate that it's using the 2fs (or whatever it's called), which was successful in flashing my Cyanogen ROM...why will it not restore my C-ROM back? :crying:
Any help would be greatly appreciated.
kojam said:
Moderators, please forgive me in not in the right place...
Came home from a glorious week of camping and decided to check out some 4.4.4 ROM's on my phone...
Already running older version of C-ROM, so backed up and flashed the KK 4.4.4 version. That's where it the wheels came off my bus..
Phone booted so damn slow, then there were hundred's of FC's, rendering the phone unuseable. Rebooted, cleared Dalvik and Cache but same difference. The phone died, the battery would NOT charge! No matter what! Try as I may...NO GO!!! For hours! Feared it was that issue wherein the S3 motherboard dies and the phone has to be replaced by Samsung. Kept trying...finally get the phone to boot into TWRP. Whew!!! Still the phone kept complaining that the battery was dead. WTF?!
Restored the back up I had made...accidentally grabbed another backup from december of last year (Cyanogenmod), so had to recover my C-ROM back instead...RESTORE FAILS! Tried a few times but still failed. Tried to re-flash the latest C-ROM, but STILL fails...everything I'm trying fails.
I read the output and see an error, "Unable to wipe /system" ...found a thread where a user, using TWRP, had the same error with their ROM they were trying to flash. Eventually, the fix was to delete the make_4fs (or whatever it's called) from /sbin directory. Did so and was able to flash my Cyanogen, but could not restore my C-ROM backup. That STILL fails, however, no error in the live output while it's restoring. Just ends up Failing at the end of the restore process. The live logs indicate that it's using the 2fs (or whatever it's called), which was successful in flashing my Cyanogen ROM...why will it not restore my C-ROM back? :crying:
Any help would be greatly appreciated.
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Click to collapse
Have you tried using ODIN to restore back to stock? If you can get the phone up and running, you may be able to restore from your old backups.
Bass_Man25 said:
Have you tried using ODIN to restore back to stock? If you can get the phone up and running, you may be able to restore from your old backups.
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Click to collapse
Thanks bud.
Oh, I got the phone up and running on the Cyanogen dated dec/2013.
ODIN? Never thought of it. Been such a long time. I do need to get stock on here so I can all the latest official radios etc, then put custom ROMs.
Been such a loooooong time since used ODIN though. Shouldn't be hard to get back on the horse.
Thanks for the suggestion!!!
any idea why this happened? anyone?
as an fyi, I tried to put the lastest SlimROM on but same difference. (i'm really pressed for time always. so I decided this is the quickest thing to try). seems the only thing that will flash is my Cyanogen from December. Strange...
Will have to give ODIN a try if I can ever get the time some day..
Odin shouldn't be a much longer process. Start flash, walk away. When you return 10 minutes to a few hours later, it'll be sitting there waiting for you, all nice and stock!
Anyway, one thing I dont recall seeing you tried is a factory reset. Chances are, that's what caused all your FC. Roms will always take a while on first boot. But all those FC were likely due to incompatible data. Then you may have encountered more data corruption as the system worked overtime trying to resolve all those conflicts.
Its purely a theory, but there's a good chance you will never be able to find exactly what caused all of your issues. Dont lose sleep over it is my best advice! A couple of tips though....
Never wipe/format system! Had you been able to successfully do so, and then nothing would still flash, there would no longer be an o/s to boot into! All roms will format your system partition as the first step in the flash, so there's just no need to do this manually. Most flash failures occur before the flash actually starts, meaning if there's a problem, most times you'll still be able to reboot normally.
Update your firmware. If its been a while since taking an ota or updating via Odin, you're probably on an older firmware build which is known to cause problems with many more recent roms. Most simply will not flash if not updated.
Also, by flashing your up to date firmware in Odin, you will likely fix any corruption which may have occurred on some of those partitions. Good chance you'll be able to flash whatever you want after an Odin firmware update and factory reset.
Hope that helps! Good luck!
DocHoliday77 said:
Odin shouldn't be a much longer process. Start flash, walk away. When you return 10 minutes to a few hours later, it'll be sitting there waiting for you, all nice and stock!
Anyway, one thing I dont recall seeing you tried is a factory reset. Chances are, that's what caused all your FC. Roms will always take a while on first boot. But all those FC were likely due to incompatible data. Then you may have encountered more data corruption as the system worked overtime trying to resolve all those conflicts.
Its purely a theory, but there's a good chance you will never be able to find exactly what caused all of your issues. Dont lose sleep over it is my best advice! A couple of tips though....
Never wipe/format system! Had you been able to successfully do so, and then nothing would still flash, there would no longer be an o/s to boot into! All roms will format your system partition as the first step in the flash, so there's just no need to do this manually. Most flash failures occur before the flash actually starts, meaning if there's a problem, most times you'll still be able to reboot normally.
Update your firmware. If its been a while since taking an ota or updating via Odin, you're probably on an older firmware build which is known to cause problems with many more recent roms. Most simply will not flash if not updated.
Also, by flashing your up to date firmware in Odin, you will likely fix any corruption which may have occurred on some of those partitions. Good chance you'll be able to flash whatever you want after an Odin firmware update and factory reset.
Hope that helps! Good luck!
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Click to collapse
What's up, Doc? Sorry for that...
I downloaded Odin this morning. I should have gotten the link from XDA. The site i got it from looked official, however, tons of endless pop-ups after I installed it. Freak!!!
Then found the xda links. Not sure which version to get because i didn't see which one handles the S3. The latest version (3.09) should, no?
As well, where do i get the stock ROM from? Forgive me for all these questions. Been extremely busy with work these past few months. No time to play around with my phone everything. I'm forgetting more than I know.
A full wipe was done. In TWRP, system was check (it's always checked) automatically when wiping to flash a new ROM.
Thanks again!
Everything you need is in my sig. Go to the firmware thread and the stock or root66 firmware listed there us what you flash in odin. Version 3.09 is fine btw.
DocHoliday77 said:
Everything you need is in my sig. Go to the firmware thread and the stock or root66 firmware listed there us what you flash in odin. Version 3.09 is fine btw.
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Click to collapse
Thanks!
S.O.S!!!
kojam said:
Thanks!
Click to expand...
Click to collapse
Downloaded the rooted firmware from your link and the ODIN (3.09)...
Flashed the firmware (making sure to get the correct one for WIND)...ODIN did it's thing...got a green pass...the phone rebooted...got the Samsung symbol, little swoosh animation, and the accompanying sound effect that goes with the swoosh-thing...THE PHONE NEVER BOOTED UP AN O/S!
Did it at about 11:30 last night, left it, got up this morn, and phone STILL in same status!
Found out that site where I downloaded the firmware had an issue last night. They posted this morn, apologizing to people about a D.O.D attack that may have caused dropped downloads. I downloaded the firmware again this morn, flashed with ODIN, got a pass....SAME THING!!! Phone
Had to quickly pack up my laptop to bring with me to the office. Will try the official, non-rooted firmware to see if I can get it to go.
Problems' that my team went from 12 to 2 people...my partner's off today...and I got a LOUD MOUTH across from me who WILL NOT leave me alone, no matter what I say or do. LOL.
Any suggestions?
In the words of George Costanza:
"I'm BACK, babyyyyyyy!!!!!"
The official firmware worked!
Phone's back online. Thanks for all your help. Will have to see about rooting later...as well, want to see how the battery operates on stock firmware. I've tried EVERYTHING under the sun to preserve batt life and NOTHING worked!!!
Tried EVERY KERNEL noted to be good on battery life, tried TONS of apps that were supposed to help, turned off as much as I could, etc....
batt still not good. I give up. Every diagnostic app says batt is very good. I dunno...
Earplugs! Lol! I definitely feel for you about your work status! Been there!
About the firmware though, if the download had been corrupted, it would've failed the initial check done by Odin. You are probably ok. Dont worry just yet!
If it is hanging up at the Samsung screen, you probably just need to factory reset. Almost always fixes this. (It happens due to incompatible data left from your previous rom)
This will wipe internal sdcard though, so if you haven't backed up yet, the next thing to fo is flash TWRP via Odin. You can then use its built in file manager to copy whst you need first. Or you can then flash an insecure kernel and use adb if you're familiar with that.
The Doc is in!
if the download had been corrupted, it would've failed the initial check done by Odin
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That's EXACTLY my thought too. That was really perplexing...
I am up again...
Facotry Reset? How do I do that if stuck at the Samsung splash though?
Now that i know the official firmware works, maybe i'll, try again with the rooted firmware, try to factory reset when stuck, and continue to flash TWRP as you described above. Don't mind factory resetting. I've taken everything I need.
Oh!!!!
I noticed that all the apps I had before flashing the firmware are STILL on my phone. I would have thought that they would have been wiped out completely when lord ODIN was doing her thing.
....and battery life is STILL pretty bad...
Phone's been charging...became fully charged...unplugged it..it was down to 84% after only about 30/mins.
Will see how it goes after doing the factory wipe.
Again, how do i do a factory wipe if stuck at the Samsung swoosh after I re-flash the rooted firmware ?
Maybe your battery is dying. it happens. That would explain a big drop from the start.
To factory reset if you're stuck at boot up, turn the phone off, then boot up into recovery. Hold volume up, home and power. After it vibrates, release power only, continue holding the other two until you see recovery booting up.
If stock recovery is installed, choose factory reset.
In TWRP (probably similar in cwm) go to Wipe and choose factory reset there. In TWRP and CWM, factory resetting does not wipe your internal sdcard. Stock recovery will.
And as for Odin, it doesn't actually touch the user data partition, so all your apps and data are preserved. This is great when just upgrading from one build to the next, but is the reason a factory reset is required if coming from a non touchwiz rom.
---------- Post added at 03:59 PM ---------- Previous post was at 03:53 PM ----------
How old is your battery? The S3 is at the age where people who bought it when it was first released will start to notice the battery is beginning to degrade.
You can also get an app called Better Battery Stats here on xda (paid version in the play store). Its the goto utility for investigating problems with battery drain. Run it for a day after a full charge and then check its logs for persistent wakelocks. The app thread should explain its use better than I can, but if you are having trouble you can always post your bbs log here for one of us to look over. (This isnt my strongest area, but there are a few others around that may also be able to help. )

HTC One M8 - Soft brick on unrooted phone (apart from OS upgrades)

I've had my M8 since about the end of 2014. Originally on Android 4, have since done OTA upgrades to 5 and 6 as they were flagged as available by my carrier (UK, O2).
I've never managed to get HTC Backup on my PC to recognise the phone, even with the original USB cable, so have never done a proper backup (Yes. I know). Fortunately for me, my Gmail contacts list was almost up to date, and apart from my calendar, that was the most important thing to save, so I've just had to grin and bear it.
Because of the lack of proper backup and therefore the facility to restore from one, I'd never done a factory reset after the various OS upgrades, which I've been told might have avoided my present situation, which is that I can't get any further than a bootloop situation. Other than that, I can get into recovery mode, but no further.
I've tried clearing the cache, I've tried a factory reset. Neither of those have got me anywhere.
I've no great desire (at present) to go fiddling with rooting or anything clever with the phone, I'd just like to get it working again. I've downloaded Android Studio to get the SDK for ADB but don't really know what I'm doing, and if I mess around without expert advice I could end up with a hard brick - which is why I'm here.
Can anyone give me some guidance about what I need to do to get my phone working again?
Thanks in advance...
Hi, I have the same problem, started a few days ago when I was trying to download VLC from the play store, the phone rebooted and said optimizing apps.... It has been in an optimizing apps bootloop since - it gets to the end, then says starting android then freezes and reboots, then starts again... I tried clearing the cache and doing the factory reset as well but nothing helps. We could really use some expert help on this :S
If a stock phone isn't booting, and factory reset doesn't help, the OS is possibly damaged or corrupted in some way; and needs to be restored.
If your version has RUU, you can try to run that.
If no RUU for your version, then probably your only choice is to unlock the bootloader, install custom recovery, so you can restore a stock TWRP backup from the following thread: http://forum.xda-developers.com/htc-one-m8/help/tutorial-how-to-stock-stock-twrp-t3086860
I am in a very similar situation, apparently because of a botched automatic system update, almost same symptoms as airick94. I haven't tried a factory reset yet though, because I want to try to recover what I can from the internal storage first. Can I do that through ADB even if my phone is not recognised as a device by the computer?

Note 4 bootloop... hardware failure?

Hi,
I plugged my note 4 into the OEM charger and all of a sudden it just goes into a bootloop continuously.
Occasionally it will reach the home screen and reboot again, but more often than not.. it reboot before the Sprint logo comes up.
Was fine before i plugged it in and was trouble free prior to that.
My phone is stock, not rooted.
The fact that it will reboot even at the Note 4 welcome sign is leading me to believe this could be a hardware issue...
Any ideas?
Anybody had the same situation and had luck troubleshooting or fixing this?
Any and all help i much appreciated...
Regards,
asmd.
Can you boot into recovery?
First thing I'd try is to pull battery, boot into stock recovery and wipe cache and try to boot.
If not booting, try wiping cache and dalvik.
You have the option to just take it in for evaluation but you should determine if you have reactivation lock enabled before doing anything else.
Still not booting? Factory reset. But if you have reactivation lock enabled that is not a good idea. It would be better if one of the two above booted the phone.
If reactivation lock is enabled, you need to install the same update the phone is on to prevent factory reset protection from activating. Don't factory reset yet; Odin or taking in for service may be your only option. If it boots, you should be able to open with same unlock method as before.
If you have reactivation lock disabled, you're free to try factory reset or update to latest through KIES. I've heard Samsung Switch may work too. You could also factory reset and update or emergency recover with one of those.
If still not booting, if it just updated, I'd mention that and not the charger you mentioned. It could be corrupt memory due to battery failing or bad update. The eMMC may be failing too.
Sent from my SM-N910P using Tapatalk
samep said:
Can you boot into recovery?
First thing I'd try is to pull battery, boot into stock recovery and wipe cache and try to boot.
If not booting, try wiping cache and dalvik.
You have the option to just take it in for evaluation but you should determine if you have reactivation lock enabled before doing anything else.
Still not booting? Factory reset. But if you have reactivation lock enabled that is not a good idea. It would be better if one of the two above booted the phone.
If reactivation lock is enabled, you need to install the same update the phone is on to prevent factory reset protection from activating. Don't factory reset yet; Odin or taking in for service may be your only option. If it boots, you should be able to open with same unlock method as before.
If you have reactivation lock disabled, you're free to try factory reset or update to latest through KIES. I've heard Samsung Switch may work too. You could also factory reset and update or emergency recover with one of those.
If still not booting, if it just updated, I'd mention that and not the charger you mentioned. It could be corrupt memory due to battery failing or bad update. The eMMC may be failing too.
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
Thanks for the reply...
Ive been messing with it all morning... and if i leave it a lone and it cools, it will last a little longer than when it becomes warm, rebooting quicker and quicker.
i managed to get into recover and did a factory reset and cleared cache.
it has made no difference.
The longest time its gone before rebooting is the lock screen.... and the it reboots again.
as it warms, it eventually wont even get past the Note 4 welcome screen before rebooting.. and then finally freezing and will require a battery pull.
Makes no difference if its on charge or off.
i have a sinking feeling about this.....
Could be terminal but you haven't tried to flash firmware on partitions with Smart Switch, KIES or Odin yet. Right? You can check the phone status while in download mode to verify reactivation lock is disabled.
Try one of those on PC or take it to Sprint to have it flashed again.
If you purchased at Best Buy and they have a Samsung Experience kiosk, they can do that too. Dunno, maybe it doesn't matter if you purchased there or not but they've flashed my phone a couple of times.
I've tried to guide you down the path of least effort to restore your, if possible. There's still some hope of recovery.
Edit: Your battery could be suspect. Let it cool and plug in to make sure it's at least 60% or higher. If the battery is near a year old, I'd suggest fully charging but get a replacement if you frequently discharge it to 15% or lower. Especially if you use fast charging.
But you've most likely discharged it with all that reboot activity and heating up. Kudos to you if you're managing all that and keep a healthy battery. Otherwise, the battery may be contributing to or causing your issues.
Sent from my SM-N910P using Tapatalk
thank you for the help..
reactivation lock is off.
i can't get it to reliably not reboot anywhere in any screen.. only screen that will stay on for any period of time is recovery... but the phone stays cool.
Its not the battery, i have two, and both do the same thing.. the battery does not get warm, area that gets warm is neft to the battery below the sd card slot. (sd card removed).
Frequency of hang/reboot seems to be related to how warm that area gets.
The most i have managed to do is get into my phone past the lockscreen and it will shortly freeze and reboot as it warms up.. it will reboot at the note 4 welcome screen or sprint logo... and repeat... eventually to hang.
Both batteries are charged fully using the external charger. (samsung oem)
Shame, not a scratch on her....
Oh well, on to Ebay for parts/AS IS and time to move on...
Even if doubtful, I'd still take it back to Sprint or place of purchase.
The Note 4 has a bit of history with eMMC failure. It's even happened with updates and Samsung and Sprint is apparently aware of it. A while back I saw that listed as an ongoing carryover of known issues that needed resolution.
I don't have true stats on exchanges but several users here have repeatedly gotten deals on replacement phones, paying a small percentage when they failed- similar to yours.
OTA updates have also been suspect to cause eMMC failure. But honestly, l don't know what causes this: bad hardware or updates? Maybe it's just bad hardware not taking updates well? Nonetheless, I don't know if I've just been lucky or my hardware is stable. Still going strong here with no hint of failure.
Sent from my SM-N910P using Tapatalk
can i still take it back even though its out of warranty?
nearing 2 years now....
asmd6230 said:
can i still take it back even though its out of warranty?
nearing 2 years now....
Click to expand...
Click to collapse
No promises. Couldn't hurt. If you don't like the answer you get from first Sprint store, try another.
I would mention that bit of history with the updates.
Sent from my SM-N910P using Tapatalk
asmd6230 said:
Hi,
I plugged my note 4 into the OEM charger and all of a sudden it just goes into a bootloop continuously.
Occasionally it will reach the home screen and reboot again, but more often than not.. it reboot before the Sprint logo comes up.
Was fine before i plugged it in and was trouble free prior to that.
My phone is stock, not rooted.
The fact that it will reboot even at the Note 4 welcome sign is leading me to believe this could be a hardware issue...
Any ideas?
Anybody had the same situation and had luck troubleshooting or fixing this?
Any and all help i much appreciated...
Regards,
asmd.
Click to expand...
Click to collapse
I have the exact same issue going on with my wives phone. Just started yesterday out of no where rebooting over and over. Never really getting past the Samsung splash screen. She got an update like a week ago, but other than downloading a new app several hours earlier nothing sticks out to why its happening. I was able to once get into safemode, but the phone rebooted a minute into it and typically doesn't even get to the sprint splash screen when I've tried to do it since. It's totally stock and has not been unlocked or rooted. I thought it could be the battery since so many of these boot issues on the Note4 deal with that when googling, but my battery from my working Note4 in her phone does the same thing and her battery in my phone works just fine. I can get into the recovery options menu (volume up + home + power) and I can get into the download area (volume down + home + power) for loading bootloaders and such for long periods of time with no issues. I've cleared the cache with no luck. Haven't tried factory reset yet because I want to try to recover the photos and stuff first. Searching for the issue on google I came across this software (android-recovery.net/android-recovery-mode.html#two) where I was able to use the download area and connect the phone with this app which used its own bootup and it was able to show me all the files on the phone for recovery so we could retrieve them. It wanted $50 to complete the process though and, knowing the advances that everyone here has made on their phones I decided to decline that and search these forums for a way to just access the file directory of my the phone and retrieve my wives stuff prior to factory resetting it. I believe something is wrong with the bootloader of the phone and that is why it cannot get to the android OS to start up, but I could be wrong. Reading various articles made me to believe that if I just were to unlock the phone for rooting that possibly that could fix this issue with the bootloader or at least be able to recover her photos and stuff. I do have insurance on the phone and could get it fixed or replaced, but that would be a $200 deductible I believe and first thing they're going to try is factory resetting the phone which will lose her data we're trying to save.
It almost seems as if I were to get TWRP installed that I'd be able to access the files without the need of loading any ROMs. But I'm not sure if that will work in my case or erase data when I do it. The threads I'm reading aren't clear on that part. I would really be grateful if anyone could help me out with figuring out the easiest way to recover her stuff or get it working. Its been a long time since I've unlocked any phones and they were all iPhones back in the day when they were only on AT&T and I had T-mobile and wanted to it work.
@dsm_gsx97
I would suggest you try Odin and install the same update, if possible. That may be the most likely to retain your data if it's not corrupted.
Unfortunately, I don't think TWRP recovery works for Note 4 to copy data to PC. But if you go with that, know that it will trip Knox and void factory warranty. But if that's not an issue, you could copy data from internal memory to extSdCard to salvage it if it's not corrupt or private.
I know KIES has an emergency firmware recovery mode that may offer to reprogram it. But you may lose your data. Not sure but I think your phone has to booted into system to backup with KIES or Smart Switch?
This thread has the recent available stock tars, Odin and general instructions to get you started.
http://forum.xda-developers.com/showthread.php?p=63868221
Sent from my SM-N910P using Tapatalk
samep said:
@dsm_gsx97
I would suggest you try Odin and install the same update, if possible. That may be the most likely to retain your data if it's not corrupted.
Unfortunately, I don't think TWRP recovery works for Note 4 to copy data to PC. But if you go with that, know that it will trip Knox and void factory warranty. But if that's not an issue, you could copy data from internal memory to extSdCard to salvage it if it's not corrupt or private.
I know KIES has an emergency firmware recovery mode that may offer to reprogram it. But you may lose your data. Not sure but I think your phone has to booted into system to backup with KIES or Smart Switch?
This thread has the recent available stock tars, Odin and general instructions to get you started.
http://forum.xda-developers.com/showthread.php?p=63868221
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
Thank you very much for the quick response. I would rather not void my factory warranty in case I have to use the insurance to replace it so it sounds like TWRP is out which is why I didn't use it yet because I was worried about that. I did try KIES and it said that firmware upgrade and initialization would erase all data. So I ruled out using that too. I did notice while in the recovery menu of her phone that it says she's on N910PVPU1ANIE ...so I put my phone in recovery menu and I'm on N910PVPU4DPH4. Googling her version it looks like hers is very old and mine is fairly new which makes sense because I did the update a few days ago also. I wonder if hers is so old because that's what the other software program put it on to be able to bootload it to recover the files.
Anyways looking at your link I think I'll try oden with one of the more recent TARs after getting her stuff off with that program. Yes I'll just pay the $50 for peace of mind. I really appreciate your advice. Its not easy gathering all the answers without really being involved on this forum so thank you for that thread. None of the TARs listed is the update I have, but that shouldn't matter should it? As long as its a newer one than what it says she has?
dsm_gsx97 said:
Thank you very much for the quick response. I would rather not void my factory warranty in case I have to use the insurance to replace it so it sounds like TWRP is out which is why I didn't use it yet because I was worried about that. I did try KIES and it said that firmware upgrade and initialization would erase all data. So I ruled out using that too. I did notice while in the recovery menu of her phone that it says she's on N910PVPU1ANIE ...so I put my phone in recovery menu and I'm on N910PVPU4DPH4. Googling her version it looks like hers is very old and mine is fairly new which makes sense because I did the update a few days ago also. I wonder if hers is so old because that's what the other software program put it on to be able to bootload it to recover the files.
Anyways looking at your link I think I'll try oden with one of the more recent TARs after getting her stuff off with that program. Yes I'll just pay the $50 for peace of mind. I really appreciate your advice. Its not easy gathering all the answers without really being involved on this forum so thank you for that thread. None of the TARs listed is the update I have, but that shouldn't matter should it? As long as its a newer one than what it says she has?
Click to expand...
Click to collapse
Was it only the OTA update that updated that phone?
NIE is the original-initial release of the Note 4. If OTA tried to update it, it must have failed?
Nonetheless, you should know the history of that phone. I wouldn't install one of those recent updates until you've backed up your data. You may lose your data jumping to a much newer update.
The phone doesn't boot at all? If it does boot, you could run Phone Info for Samsung from Google Play to see what the partitions are actually at. That would help to recover that data if possible to do so. But also KIES could backup data if it boots.
The NIE stock tar is in post #2 of this thread.
http://forum.xda-developers.com/showpost.php?p=56853325&postcount=1
If it boots after Odin, your data may be OK. If not, may be corrupted data or partition.
Sent from my SM-N910P using Tapatalk
samep said:
Was it only the OTA update that updated that phone?
NIE is the original-initial release of the Note 4. If OTA tried to update it, it must have failed?
Nonetheless, you should know the history of that phone. I wouldn't install one of those recent updates until you've backed up your data. You may lose your data jumping to a much newer update.
The phone doesn't boot at all? If it does boot, you could run Phone Info for Samsung from Google Play to see what the partitions are actually at. That would help to recover that data if possible to do so. But also KIES could backup data if it boots.
The NIE stock tar is in post #2 of this thread.
http://forum.xda-developers.com/showpost.php?p=56853325&postcount=1
If it boots after Odin, your data may be OK. If not, may be corrupted data or partition.
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
She's done plenty of updates over the last few years since we got the phoens. In fact she did that last update a few days before I did. That's why I was confused when I noticed what it said at the top of the bootloader screen for her update version. The phone does not boot at all. Only to the the Samsung splash screen and never gets to the sprint splash screen. It initially would get further, but now doesn't at all. I went ahead and paid for that software and have now backed up all her stuff. Was hoping to fix it without factory resetting the phone. At this point at least I have a backup, but ideally it would save her from losing all her texts and other crap.
dsm_gsx97 said:
She's done plenty of updates over the last few years since we got the phoens. In fact she did that last update a few days before I did. That's why I was confused when I noticed what it said at the top of the bootloader screen for her update version. The phone does not boot at all. Only to the the Samsung splash screen and never gets to the sprint splash screen. It initially would get further, but now doesn't at all. I went ahead and paid for that software and have now backed up all her stuff. Was hoping to fix it without factory resetting the phone. At this point at least I have a backup, but ideally it would save her from losing all her texts and other crap.
Click to expand...
Click to collapse
In that case, try the most recent stock tar in the first thread you were about to try.
Something seems off but trying to flash the original stock tar would be problematic if it was updated beyond Android 5.0
If it doesn't boot, you'll most likely have to factory reset it.
Sent from my SM-N910P using Tapatalk
Note 4 bootloop
just heat main ic little bit with past and check there is no heatup board on boot.and set is ok.tested

Crosshatch Issue With ROMs & TWRP. Strange Occurrences

Ok, So Here's The Deal.. The Thing.. The WTF
So I had an older version of the Scorpion ROM installed and working fine for a while and wanted to change it up. I downloaded the newest TWRP. Both image and installer.zip, newest Magisk and RR 7.
I flashed the latest stock and you know, followed all the proper steps and after I flashed RR 7, it wouldn't boot up. (Not the issue) as others have had the same issue with RR 7. I left a post about that on the RR 7 thread and went about reflashing stock and proceeded to find a different ROM to check out.
No matter what I try to flash: Lineage, Scorpion, RR 7, dotOS the same thing happens... Everything flashes like it should, but then it won't boot, AND THEN every time I boot back to TWRP to try something else the haptic feedback vibration thing on the pixel 3 xl goes banana sandwich crazy and won't shut off until I reboot to fastboot to flashall to start over. LOL
And not only that but when I jump back to TWRP to try to flash something else stored on the phone, it says the storage is empty and there are nothing available in the menu. And I couldn't get a screenshot but there were some errors that have popped up in twrp as well...
Could This Be An Issue WITH TWRP itself? Because it does it with every single ROM I have flashed today. It's very strange. I have never ran into any issues like this when flashing ROMs, Kernals, etc.
I'm lost. Any help would be awesomely appreciated.
UPDATE: It now vibrates constantly in TWRP and when I reflashed to factory it did the corrupt software screen so I gave it a good ole' factory rest and then it was is stuck in a loop at the G while conecting and disconnecting to the USB over and over and over... now back to corrupt software screen.
I guess I'm just going to have to reflash Stock and just leave it.
Update 2: Still Give The Corrupt Software Thing After Performing FlashAll - soooooooooooooooo
Slo-mo Designs said:
Ok, So Here's The Deal.. The Thing.. The WTF
Could This Be An Issue WITH TWRP itself? Because it does it with every single ROM I have flashed today. It's very strange. I have never ran into any issues like this when flashing ROMs, Kernals, etc. I'm lost. Any help would be awesomely appreciated.
UPDATE: It now vibrates constantly in TWRP and when I reflashed to factory it did the corrupt software screen so I gave it a good ole' factory rest and then it was is stuck in a loop at the G while conecting and disconnecting to the USB over and over and over... now back to corrupt software screen.
I guess I'm just going to have to reflash Stock and just leave it.
Update 2: Still Give The Corrupt Software Thing After Performing FlashAll - soooooooooooooooo
Click to expand...
Click to collapse
Couple of things. Yes there was an issue with v3.2.3-4 TWRP and the vibrator, but that is separate from your boot issues. Go to the dedicated TWRP thread. As for your updates, 1) an FDR just deletes your data and so would not solve your issue. and 2) Guessing you removed the -w switch from the flash-all script or you would not be getting the corrupt software screen. Run the script again with the wipe switch in place, allowing it to wipe your partitions and start over. You've already deleted all your data with the FDR so it won't matter. Best of luck!
Always late to the party.
v12xke said:
Couple of things. Yes there was an issue with v3.2.3-4 TWRP and the vibrator, but that is separate from your boot issues. Go to the dedicated TWRP thread. As for your updates, 1) an FDR just deletes your data and so would not solve your issue. and 2) Guessing you removed the -w switch from the flash-all script or you would not be getting the corrupt software screen. Run the script again with the wipe switch in place, allowing it to wipe your partitions and start over. You've already deleted all your data with the FDR so it won't matter. Best of luck!
Click to expand...
Click to collapse
So yeah... I just now logged back on and saw your response [I have had notification issues on everything from Reddit to FB since I have had the 3XL]
About the response, I have had the issue with it showing the corrupt software screen a bunch when flashing new stuff. The reason I perform the Factory Slap is because it allows me to enter the menu where I have the option to "Boot from ADB" or whatever it says, sideloading seems to be the only way I can make progress when it starts giving the corrupt error.. The reason I didn't perform the full wipe but I can't remember exactly why now since that was over a month ago.
But I finally got it fixed, and I was going to repost because I had found a way to prevent the vibration thing from happening in TWRP but by the time I got around to posting, the new update had fixed it. Lol

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