Oneplus 3 shuts down when dropped no more than an inch - OnePlus 3 Questions & Answers

I recently changed the battery for my 5-year-old OP3 with an OEM version. The OEM battery was marginally smaller than the original battery, leaving a tiny gap at the bottom in the phone's battery cavity. It worked fine for a few weeks, then I noticed it would have random shutdowns with the slightest of drops. I tried to fix the problem by (1) putting adhesive tape on the battery so that it wouldn't move; (2) filled the gap at the bottom with a roll of electrical tape to further stop any possible movement.; (3) taped the battery connector so that it wouldn't be dislodged from the socket.
None of these worked. You can see from this video how the phone will shut off with the slightest of drops:
https://imgur.com/a/ach7OCZ
It seems more likely to shut off when the mild impact is on the left side of the phone.
Tired of having to handle my phone like it was an egg, I reinstalled the original battery and the problems were gone. But now I'm left with a fast-draining battery that will only get worse.
Any idea what else I can do?
I can't find the original battery, and this was actually my second OEM battery purchase (the first was marginally too big to fit into the cavity), so I'm hesitant to try buying another one.

dltk said:
I recently changed the battery for my 5-year-old OP3 with an OEM version. The OEM battery was marginally smaller than the original battery, leaving a tiny gap at the bottom in the phone's battery cavity. It worked fine for a few weeks, then I noticed it would have random shutdowns with the slightest of drops. I tried to fix the problem by (1) putting adhesive tape on the battery so that it wouldn't move; (2) filled the gap at the bottom with a roll of electrical tape to further stop any possible movement.; (3) taped the battery connector so that it wouldn't be dislodged from the socket.
None of these worked. You can see from this video how the phone will shut off with the slightest of drops:
https://imgur.com/a/ach7OCZ
It seems more likely to shut off when the mild impact is on the left side of the phone.
Tired of having to handle my phone like it was an egg, I reinstalled the original battery and the problems were gone. But now I'm left with a fast-draining battery that will only get worse.
Any idea what else I can do?
I can't find the original battery, and this was actually my second OEM battery purchase (the first was marginally too big to fit into the cavity), so I'm hesitant to try buying another one.
Click to expand...
Click to collapse
Don't you have OnePlus service centres? The original battery should be available with them. I replaced mine from the service centre with no issues.
Anything bought outside is a hit or miss.

TNSMANI said:
Don't you have OnePlus service centres? The original battery should be available with them. I replaced mine from the service centre with no issues.
Anything bought outside is a hit or miss.
Click to expand...
Click to collapse
The ones where I'm located don't have batteries for anything prior to OP6

dltk said:
The ones where I'm located don't have batteries for anything prior to OP6
Click to expand...
Click to collapse
Buy a op3 battery from ifixit. The batteries are on par with manufactuer. The shutting off issue is caused by a loose plug from the battery.

Related

One solution for strange battery behavior

We have three Epic 4G phones in my family. Two of them would exhibit strange battery behavior where the battery % would drop by 20-30% suddenly, and in one case, refused to charge even though the indicator said it was at 100% while it was plugged into the charger (or USB). (I'd unplug it and it would drop instantly to some random low %.)
After experimenting with ROMs and kernels, none of which provided a permanent solution, I finally discovered the problem.
Loose battery.
The batteries in some Epic 4G phones simply don't fit snugly enough to work properly. I selected a bit of thin cardboard and folded it around the bottom and back of the battery to hold it snugly in place (add another thin piece if it helps the fill in the space between the battery and back of the phone). Now the batteries in the two erratically functioning phones work normally.
Cardboard may not be the best material for doing this, but if cardboard works for you, I'm sure you can find a better substitute if you've established this is the cause of your battery problem.

Galaxy Nexus Powering Off

Hey guys, I have the problem indicated in the video below, where basically a sudden shock to the back of the phone near the camera can cause it to power down completely (happens wehn resting the phone on a table, in pocket etc).
I've found reports of other people having this problem but no solution. My question is does anyone with the Samsung extended battery (GSM/HSPA+ version btw) with battery door experience this problem as well? I'm wondering if the extra space (I'm assuming) will sort of buffer the area and alleviate the problem?
http://www.youtube.com/watch?v=VdTVYnCEb7Y
checkmeout said:
Hey guys, I have the problem indicated in the video below, where basically a sudden shock to the back of the phone near the camera can cause it to power down completely (happens wehn resting the phone on a table, in pocket etc).
I've found reports of other people having this problem but no solution. My question is does anyone with the Samsung extended battery (GSM/HSPA+ version btw) with battery door experience this problem as well? I'm wondering if the extra space (I'm assuming) will sort of buffer the area and alleviate the problem?
http://www.youtube.com/watch?v=VdTVYnCEb7Y
Click to expand...
Click to collapse
I've use both standard and official extended batteries. Never had this issue occur, then again, I usually don't go tapping the back of my phone often either. In fact, I'm usually quite gentle with multi-hundred dollar devices. Still, definitely looks like the battery / battery pins are loose. If it were my phone, I'd try being extra careful with it and seeing if a small piece of paper/cardboard/etc can be used to stabilize the battery connection. If not, and you have warranty/insurance I'd talk to warranty/insurance about repair/replacement. If you're extra handy you might try seeing if you can make the connection more stable yourself.
JaiaV said:
I've use both standard and official extended batteries. Never had this issue occur, then again, I usually don't go tapping the back of my phone often either. In fact, I'm usually quite gentle with multi-hundred dollar devices. Still, definitely looks like the battery / battery pins are loose.
Click to expand...
Click to collapse
Yeah I thought it was loose too. I tried chucking both the battery and the little plastic rectangle part with the contacts with a piece of paper and it still turned off in my pocket though :-(
checkmeout said:
Yeah I thought it was loose too. I tried chucking both the battery and the little plastic rectangle part with the contacts with a piece of paper and it still turned off in my pocket though :-(
Click to expand...
Click to collapse
Just to add a bit, I tried reproducing this issue (still gently), and was unable to do so with either my standard or extended battery.

[Q] Is it the Battery or is it something else?

Hi there.
My Mother has a One V which she is really happy about. But recently she says that it has been draining the battery so fast. At first i didnt really believe it (you know old people and tech), and asked if she had charged it correctly. She then told me that the charging process was also quite strange.. She had plugged it in one night, and the phone displayed that it was charging.. Then 8 hours after, in the morning it had only charged 2% ! This doesnt happen all the time, but only some times.
Now she has given it to me and hope that i can fix it. At first im just going to factory reset it, even though i dont think that is the problem. But i have noticed that what she is telling me is true to some extend. I have had the phone sitting on the table all night. No simcard and no nothing.. It had only used about 5%, but as soon as i began using it, to take backup and prepare for the reset oh boy.. It uses 1% in merely seconds! Approx 26 seconds per 1%!
I think this is rather strange and im unsure if the battery is the problem.. Do you guys have any ideas ?
Oh and i have to say that the phone is running newest stock software. It has never been rooted or anything like that.
Well, the charger port is probably bad. My first htc one m8 and my droid incredible 2 both have weak ports on them from the factory. Send it in for warranty and say nothing < about a possible bad charging port if it still has warranty. And, if nothing Less try a brand new charger, and see if that one works and if it's loose when it's plugged in. If it Is loose with new charger it's a bad charger port.
Yeah this confuses me as well. It happens once every few months. The battery drains really fast and charging is extremely slow. The first time this happened my One V dropped from 100% to 27% in 20 minutes! And just like it randomly happens it randomly goes; battery consumption goes back to normal after a day or two.
A possible reason is the charger and USB cable that is used. My cable is worn out so that might be why charging is slow but it doesn't explain why the battery drains so fast even when the phone is disconnected from the charger. So the only reasonable explanation would be some hardware problems in the battery pack.
But this is all just me guessing... I don't know for sure.
tylerleo said:
Well, the charger port is probably bad. My first htc one m8 and my droid incredible 2 both have weak ports on them from the factory. Send it in for warranty and say nothing < about a possible bad charging port if it still has warranty. And, if nothing Less try a brand new charger, and see if that one works and if it's loose when it's plugged in. If it Is loose with new charger it's a bad charger port.
Click to expand...
Click to collapse
It could be the charger port. I tried cleansing it with a toothpick (heard dust could be the problem), but the problem persists
swhatevers said:
Yeah this confuses me as well. It happens once every few months. The battery drains really fast and charging is extremely slow. The first time this happened my One V dropped from 100% to 27% in 20 minutes! And just like it randomly happens it randomly goes; battery consumption goes back to normal after a day or two.
A possible reason is the charger and USB cable that is used. My cable is worn out so that might be why charging is slow but it doesn't explain why the battery drains so fast even when the phone is disconnected from the charger. So the only reasonable explanation would be some hardware problems in the battery pack.
But this is all just me guessing... I don't know for sure.
Click to expand...
Click to collapse
The problem here is that it happens every second time or so the phone is charged at the moment. But i have bought a new battery and will try and change it. Ill write here how it goes and if there is a improvement, so that you know where the problem relies if you are thinking about doing the same.
Same problem here. Every few months the battery drops from > 50% to 2% or so. This happens within some minutes and my phone gets really hot.
But normaly I use it with a 2 amp charger and I think this happens more often if I use chargers with 1 amp.
Edit: This happened for me with every rom I used.
I changed the battery two days ago, and i can already feel a huge improvement.. 8 hours ago i took it out from the charger. Data and Bluetooth has been on all day. Been browsing a little, and sent som SMS and stuff like that.. 65% now.
The conclusion must be that in my case at least, it was a battery hardware fault.
I'm also thinking about replacing my battery, was replacing it easy?
jonas2790 said:
I'm also thinking about replacing my battery, was replacing it easy?
Click to expand...
Click to collapse
Yes it was actually pretty easy. Although i have done it on my One S too, and that was even easier.
Some recommendations: Get your self a repair tool kit before you start. Everything has been so much easier for me after i got that. It is all the money worth it . This is what i got http://www.ebay.co.uk/itm/261399617620?_trksid=p2059210.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT <- They ship worldwide.
The battery i brought : http://www.ebay.co.uk/itm/321303229844?_trksid=p2059210.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT
First i took the plate off at the bottom of the phone (the one where there behind is sim card and sd card). Unscrewed all six screws. Once done you can take all the plastic off the large plastic part (the one below the simcard and sd card when inserted, and covering everything behind the outer cover). This part is also taped/glued, but should not be a problem to get off.
After you have taken that off, use a pry tool to pry the plate open around the camera lens and flash (beware that this plate is also taped together. Unscrew the last screw behind.
Now comes the tricky part. You need another more solid pry tool to pry the lcd/board out from the front. Use the pry tool in between the screen and the cover of the phone, and all the way around. The LCD and board needs to come out from the phones front.
After that the battery becomes visible. There is nothing special to getting the plug out for it as far as i can remember and should just be pulled towards the battery to get it out. Battery is glue to the inside of the phone, but using the solid pry tool you should be able to get it out. If you order the battery i linked to, it comes with new 3M tape.
Heres a video showing it pretty good i think:
https://www.youtube.com/watch?v=gPasbSobzwA
Da9L said:
Yes it was actually pretty easy. Although i have done it on my One S too, and that was even easier.
Some recommendations: Get your self a repair tool kit before you start. Everything has been so much easier for me after i got that. It is all the money worth it . This is what i got http://www.ebay.co.uk/itm/261399617620?_trksid=p2059210.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT <- They ship worldwide.
The battery i brought : http://www.ebay.co.uk/itm/321303229844?_trksid=p2059210.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT
First i took the plate off at the bottom of the phone (the one where there behind is sim card and sd card). Unscrewed all six screws. Once done you can take all the plastic off the large plastic part (the one below the simcard and sd card when inserted, and covering everything behind the outer cover). This part is also taped/glued, but should not be a problem to get off.
After you have taken that off, use a pry tool to pry the plate open around the camera lens and flash (beware that this plate is also taped together. Unscrew the last screw behind.
Now comes the tricky part. You need another more solid pry tool to pry the lcd/board out from the front. Use the pry tool in between the screen and the cover of the phone, and all the way around. The LCD and board needs to come out from the phones front.
After that the battery becomes visible. There is nothing special to getting the plug out for it as far as i can remember and should just be pulled towards the battery to get it out. Battery is glue to the inside of the phone, but using the solid pry tool you should be able to get it out. If you order the battery i linked to, it comes with new 3M tape.
Heres a video showing it pretty good i think:
https://www.youtube.com/watch?v=gPasbSobzwA
Click to expand...
Click to collapse
Aah so it was the battery pack after all!! Interesting to know.
Glad it worked out for you and thanks for the battery replacement links.
My One V is retired but since the battery is cheap I will buy one and replace it just in case I ever need the phone as backup.

Battery level stuck on 50%

hi everyone,
i having an issue with my battery level and it really pisses me off.
the battery level stuck at 50% - charging or not, it means you will never know if the phone is full charge(on charging) or nearly lowbat(discharging).
Also, it says "battery usage data isnt available.
it stays 50% when in recovery mode too.
i did the ff troubleshooting:
- wipe data, cache, system, etc.
- installed AOSP and CM ROM
- tried downloading battery test and everything is normal -
NOTHING CHANGED
The the battery stays upto 10+ hours but its hard to live without the battery level
hope you guys could help me with this - THANK YOU IN ADVANCE!
ronniefaith said:
hi everyone,
i having an issue with my battery level and it really pisses me off.
the battery level stuck at 50% - charging or not, it means you will never know if the phone is full charge(on charging) or nearly lowbat(discharging).
Also, it says "battery usage data isnt available.
it stays 50% when in recovery mode too.
i did the ff troubleshooting:
- wipe data, cache, system, etc.
- installed AOSP and CM ROM
- tried downloading battery test and everything is normal -
NOTHING CHANGED
The the battery stays upto 10+ hours but its hard to live without the battery level
hope you guys could help me with this - THANK YOU IN ADVANCE!
Click to expand...
Click to collapse
Same here, and did the same, but unlocked boot loader, install ROM and tried to reflash firmware.
But batter stays at 50%...
Maybe this Member can help @Asus_USA
Hi ! I have the same issue with the official rom ZE551ML updated 40.90
Enviado desde mi M52_Red_Note mediante Tapatalk
acaele said:
Hi ! I have the same issue with the official rom ZE551ML updated 40.90
Enviado desde mi M52_Red_Note mediante Tapatalk
Click to expand...
Click to collapse
I sent the device in for repair to Asus. Since it's under warranty.
✯ ✵ ✯Judgment is here.✯ ✵ ✯
Got it fix
hi guys i found a fix here..
i did everything i mentioned above but none of those work so i thought it was a hardware issue and i was right.
this is what i did..
I removed the cover of the battery or battery plate (probably I had to unscrew everything) at the middle of the unit there were 3 flex connectors, and all i did was removed those 3 and carefully cleaned it. i used dry toothbrush then put the flexes back. and turned on the unit- and it workS!!!! then put everything back -
never had issue again with the battery
I am not responsible for anything if you follow what i did. there are some videos on youtube how to remove the battery plate that holds the battery..
thanks
ronniefaith said:
hi guys i found a fix here..
i did everything i mentioned above but none of those work so i thought it was a hardware issue and i was right.
this is what i did..
I removed the cover of the battery or battery plate (probably I had to unscrew everything) at the middle of the unit there were 3 flex connectors, and all i did was removed those 3 and carefully cleaned it. i used dry toothbrush then put the flexes back. and turned on the unit- and it workS!!!! then put everything back -
never had issue again with the battery
I am not responsible for anything if you follow what i did. there are some videos on youtube how to remove the battery plate that holds the battery..
thanks
Click to expand...
Click to collapse
Are you sure about this???, i did and nothings changed..
I had the same problem and i took it to a service centre,,, they told me it was the problem of the motherboard....They changed the motherboard and now its working fine
i lived with this for a month till i found an accidental fix for this. i plugged in earphones (first time) to listen to a meditation app that i'd just downloaded, and when i unplugged the earphones and charged the phone, the charging display went back to normal.
This usually happens when there is a loose connection between the motherboard and the battery. It happens on other androids too.
Same here...
I am facing the same issue.. battery bar stuck at 50%.. Sometime hitting at back restores the function.. but again goes back to same within a day or two.. very irritating..
The problem is not the software. the way you fix it is take off the back plate, remove all the tiny Philips screws and remove the hold down backing plate, and take a piece of paper and fold it 2 or 3 times and place it on the black foam piece that the battery connector is on the top of the battery, that's the battery connector connecting the battery to the phone electronic board. the problem is the connection is loose. what you are doing is creating a shim to push the connector in more. you could use electrical tape but paper works ok and you can control how much pressure to apply. do not use too thick of a piece for the shim or you would bulge out the hold down backing plate.
Judge Joseph Dredd said:
Same here, and did the same, but unlocked boot loader, install ROM and tried to reflash firmware.
But batter stays at 50%...
Click to expand...
Click to collapse
eksine said:
The problem is not the software. the way you fix it is take off the back plate, remove all the tiny Philips screws and remove the hold down backing plate, and take a piece of paper and fold it 2 or 3 times and place it on the black foam piece that the battery connector is on the top of the battery, that's the battery connector connecting the battery to the phone electronic board. the problem is the connection is loose. what you are doing is creating a shim to push the connector in more. you could use electrical tape but paper works ok and you can control how much pressure to apply. do not use too thick of a piece for the shim or you would bulge out the hold down backing plate.
Click to expand...
Click to collapse
This actually fixed it, I got the battery of my phone replaced from the service center for another issue and got this problem after they replaced it. Wondering why they don't know about this problem they could have prevented it before it's released. First time I had to do this on my own as I'm frkn tired of going back to them. Thanks @eksine :victory: glad you visit XDA from time to time.
I must say : Asus Zenfone 2 is a peace of sh.. or maybe garbage.
I have problems with this phone from the day one.
Whatsapp,
battery (died after 4 months),
bad signal for internet (my other phones works much better),
software,
now the new battery is stuck on 50%
I promise that I will never again buy any product from Asus in my life, because this phone has destroyed my nerves.
eksine said:
The problem is not the software. the way you fix it is take off the back plate, remove all the tiny Philips screws and remove the hold down backing plate, and take a piece of paper and fold it 2 or 3 times and place it on the black foam piece that the battery connector is on the top of the battery, that's the battery connector connecting the battery to the phone electronic board. the problem is the connection is loose. what you are doing is creating a shim to push the connector in more. you could use electrical tape but paper works ok and you can control how much pressure to apply. do not use too thick of a piece for the shim or you would bulge out the hold down backing plate.
Click to expand...
Click to collapse
Good find!!
I change a battery by myself and after that I stuck at the 50% too. After I read your post, I reopen the cover and found that the battery connector is really loosen and I apply your shim method to make it more better connection and it can read the actual battery percentage.
Thank you!

Battery stuck on 50%

Hi guys, my OnePlus 3's battery indicator is stuck on 50%. I think I must have broken the temperature sensor on it when I replaced the screen. The reason I think that is because in TWRP, the CPU temperature reads something like 1648375974799 degrees. I think because the phone thinks my its temperature is too high, so it won't charge my battery. When I unplugged my phone, it will run for a minute and it would run out of battery.
The funny thing is, I've just replaced the battery. When I switched it on, it read 90% and a few seconds later, it went back to 50% again. I just wiped my whole phone and it still reads 50% in TWRP.
I've tried looking at the parts list to see where the temperature sensor is but I couldn't find it. Is it on the mainboard or the sub board on the bottom of the phone?
Cheers!
I've had similar issues with the Nexus 5 not charging, which was caused by a fake battery (temperature sensor was always reading -30).
Given you've just replaced the battery, it might be the same case. I would first try restoring the original battery, just to rule the new battery out.
morphvale said:
I've had similar issues with the Nexus 5 not charging, which was caused by a fake battery (temperature sensor was always reading -30).
Given you've just replaced the battery, it might be the same case. I would first try restoring the original battery, just to rule the new battery out.
Click to expand...
Click to collapse
Hey there, thanks for the reply.
My original battery had this problem, so I thought I would be able to fix it by replacing the battery which was not the case. So I'm pretty convinced that I messed up the temperature sensor. Was looking for a way to disable or spoof the temperature sensor, or replacing the component instead of the main logic board which could be quite costly.
I'm having the same problem, I was told it is from damaging a super small capacitor that's really easy to knock off. Located right beside the battery connection plug on the main board. only problem is I can't find what the cap size is, to try and replace it. I located the damaged cap no problem and mine is diffently damaged, cracked right in the middle, leading me to believe the info about it being the problem was correct, but the article never gave the replacement info. Anyone possibly know the info for the cap located right beside the battery plug under the screen connection, bottom right corner on the one plus 3 main board?
There are 3 possible solutions for this issue.
1: replace battery.
2: change the ROM for one that changes the Kernel for a version without this temperature protection.
3: fix or replace the main board.
To fix the main board you need to check 2 things on it.
On the left side of the battery connector (under a double sided glue tape foam), there are some SMD. The lowest two are related with this problem. I fix my board resoldering the one on the right (nearest to the connector). Be aware that the SMD is small and when are desoldered, it gets sticked on the double sided glue tape foam. I took a picture of it, but i don't know how to insert here.

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