Hey people.
I have this XZ2c that worked real nice until I dropped it flat on it's streen from say 60cm. Screen friggin survived! Phone didn't..
I have disassembly it several time, with no real damage to see.
Can anyone point me to a community specialized in phone hardware/repair ( except from IFixIt, and I'm in the EU: too expensive for a Rossman here ) to do some diagnostics and see if I can do something about it? I realize this is mainly a software enthusiast forum, but I figured there's shared knowledge anyway. I'd like to do it myself since it's not worth the money and 90% will only tell me my motherboard need to be swapped.
I'd expand on my wanderings trough the phone if it's allowed and asked.
Thank you
Related
Unreal, can't believe this has happened. Bottom right hand side of my phone. Glass is fine and everything works but the key component that lets you see everything.. ruined.
Of course it happened two days before im supposed to fly off on holiday
This is a nightmare, need to now get some answers/fixes whatever.
Who will repair this thing? T-mobile my network provider or HTC? Do I even have a leg to stand on with any of this? Surely my consumer rights have to come into play, all i did was put it for charge and checked it ten minutes later to find it had cracked. If the battery or something has caused it to overheat surely it's their fault?
Can i leave it for two weeks while i go on holiday?
If i leave it for a whole two weeks will someone like the companies i mentioned refuse to fix it because i left it? With all that's going on i would really prefer to leave it till i get back. It won't get worse so this would be the best option for me.
My head is all over the place at the moment - What are my next steps now that i've found the LCD has cracked?
Just to add, i got the phone in November so it hasn't been a year yet.
I would really really, really appreciate any sort of help on this, even the slightest bit!
Sorry to hear, it's an awful feeling when such things happen just at the wrong time.
From other users experience and my you send to htc, which have an awful service center.. A mate and an xda member had his phone with them for a month before they decided to send him a new one, that's after number of phone calls and a believe a letter and from my experience then sent me my phone back in the same state as it was send.
Others have better experience with the network provider. And it shouldn't be a problem at all leaving it 2 weeks, I say that I confidence.
Sent from my Desire HD using XDA
Very reassuring, cheers!
So if HTC tend to give you a new phone then my next step after coming back will be to grab every last bit of data off the thing. Good thing apps are linked to your Gmail account.
I might just see what my network provider says so it gets done quicker. It would be good to have a chance of getting a new phone though, haha.
To be honest I have three ways of sorting this, get it fixed with HTC, get it fixed with t-mobile or try and get it fixed with mobiles.co.uk the place I got it from. Essentially carphone warehouse.
I always prefer going the official route i.e HTC and I may even wait a while for it. Anyway I have to call them first and see what they say.
Again, very helpful cheers.
Send it to htc. The others will forward it to them anyway. The repair centre has vastly improved recently. They changed locations a while ago which slowed everything down but it's much better now. They also send a courier to collect the device the next day (after reporting) so you could send it away now and have it repaired when you return. Hope this helps.
Sent from my Motorola Startac running Atari 2600 software!
Will they just repair it? I had a HD2 a while back and my screen cracked sent it off to HTC for repair they rang me couple days later and told me that accidental damage was not covered by warranty. I asked for it back as they were quoting silly prices. They may try to fob you off with this and try to say it your fault.
Ricey
If the repair centre CAN repair it, they definitely will (that is one of their main performance indicators, repair vs replace). Yes, send it to them direct, cut out the middle man.
If there is no obvious impact that caused the crack, ie it's not your fault, I'd recommend you research heat (?) as a contributing factor and take them down that path, so that they don't spend too much time on the diagnostics. Doesn't sound normal to me, but they may have prior experience.
My only experience of a HTC repair centre was excellent, although it was 2 years ago and for a WM Prophet . They were in front of where I was working at the time and they took 2 days to fix, not replace the phone.
Oh, and install Titanium Backup, and do a full backup to your card.
Cheers for the advice!
Will definitely get in touch with HTC before anyone else. It's got to be a heat issue but what if they refuse? Can i bring my consumer rights into it? The crack looks like someone has pushed on it from behind but there is no outside damage and i was sitting in the room while it was charging; nobody touched it. It was hot when i picked it up but it always gets hot around the back when i charge it. It's definitely a heat issue but god knows what they say.
Hope i can just explain that and they will help.
Haven't rooted my phone so cant get Titanium backup but tbh i might as well root and backup everything thenrestore it all to default.
Just as bad as it sounds
I went to close my laptop and my laptop fell off my stand and the corner landed on my phone's screen and it cracked the screen significantly. (If my phone worked I would have taken a picture)
I do not have insurance and I'm in my 4th month of having it, what should I do? I figured I could attempt to do a repair myself and ordered a new screen for 179.99. I've looked up tutorials but really only found stuff relating to the I900 and not my t989.
Does anyone know if this process will be difficult? Or is there any hoops I can jump through for Samsung or T-mobile to help me out?
Thanks
Honestly, just look trough google for a repair shop.
Most places will only charge an additional 30-40 bucks on top of the cost of the screen but this way you don't have to worry about breaking anything as they will take responsibility.
After this, get insurance if you still can. Most people see those "We repair any phone for 50$" and don't realize that does not apply to Samsung owners.
Yeah I thought about that but considering that amount of time it would be between me sending out the phone and then waiting to get it back I figure I could do the repair myself without spending the extra $30-$50 and it would be a learning experience
I would like to know however if there is anything that samsung or t-mobile would do to help out or if there were some t989 tutorial
fmartine said:
Yeah I thought about that but considering that amount of time it would be between me sending out the phone and then waiting to get it back I figure I could do the repair myself without spending the extra $30-$50 and it would be a learning experience
I would like to know however if there is anything that samsung or t-mobile would do to help out or if there were some t989 tutorial
Click to expand...
Click to collapse
You can send it to Samsung and they will fix it for a price, but your better off having it fixed locally at a shop as recommended above.
T-mobile can't do anything for you at this point.
I wouldn't recommend you do it yourself....This is an extremely risky and difficult procedure, in particular on this phone. Even if you have done this before on another device, this is one of the toughest, so be prepared to bring your A game.
You could end up breaking the phone all together....that would be one expensive learning experience. I would just take it to somewhere local and have them do it.
I heavily researched replacing the chrome bezel on this phone and looked at tear down documentation. Discovered this phone is very hard to replace things on yourself. I have done repairs on G1's G2's but this is a whole different ball game.
I found this tutorial and figured I'll try this out in the meantime
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-4G-Teardown/4977/2
If anyone has any advice on It would be appreciated
Fixed my galaxy s ii
Just reporting in, I received my new screen and successfully performed the transplant. I have some pics but not all of them on the screen removal I will post them ASAP.
FYI it is a fairly simple process not nearly as complicated as I feared but you have to make sure you have a fine touch and don't force any of the connections in.
In the meantime I have these two tutorials to thank
http://forum.xda-developers.com/showthread.php?t=1253969
http://www.ifixit.com/Guide/Disassembling-Samsung-Galaxy-s-2-T-mobile-T989-Phone/8179/1
A friend recently sent me her "retired" Galaxy Note II. She replaced it because at some point the screen stopped turning on altogether, but she still wanted me to see if I can salvage it somehow. I've tried, with no luck, and searches on the topic don't seem to suggest any solutions other than the fact that it may be a hardware issue. While I can accept this possibility, I'm really hoping that it is not the case because at this point I don't think it would be worth investing the time and money to buy the parts, learn how to replace them, and attempt it. If anyone has any ideas I'd be very grateful. Here are the symptoms:
The display NEVER turns on. It is in a constant state of pitch black.
The sounds are working fine. When I get an email, for example, it notifies me.
The hardware button works
The software buttons do not work
Upon connecting the device to a monitor, keyboard and mouse, the monitor works, however the keyboard and mouse do not. (I use the same monitor, keyboard and mouse with my Galaxy S4 and they all work fine.)
Touch interaction with the screen is working properly. Using the monitor, I am able to use the device, but it is very tricky, as it is simply a matter of trial and error. I tap on a black screen and have to look on the monitor to see if I hit my target.
The device is on the stock TouchWiz that came with it, and is not rooted. Since I am pretty sure that doing any mods without a working display would be more difficult than I could tolerate, I opted to take an OTA instead, despite the fact that it may make rooting and flashing ROM's impossible in the future. I hope I didn't screw myself by doing that but I had to make an executive decision. Here is what I've tried so far:
Factory reset
Update to the latest software (Android 4.3)
Pulled battery, held power button for 10 seconds while battery was out, replaced battery and powered device on.
I'd greatly appreciate any suggestions. Ideally, here is what I'd like to happen: get the display to turn on and restore functionality to the software buttons. This may not be possible without replacing some hardware components, which as I mentioned is not an option, but if it is I'd really like to give it a shot. Thanks in advance for any suggestions.
My initial guess would be a digitizer failure...
A phone drop or water damage can easily render a phone dead...
You have the option of replacing the screen and digitizer at a cost of about $225.00 for the needed parts...but it's still no guarantee that the fix would be 100% successful...
My honest opinion is this...
Given the unknown history of the device...you are taking an expensive chance in attempting a repair...
And given the age of the device....the repair if performed by a qualified repair service would push the cost very near to the overall value of the device...
For the same dollars spent...you can obtain any number of working devices and save yourself the hassle...and the unknowns associated with a repair that will likely work...but again may not...
You are of course free to attempt the repair...but....
The skill level needed to perform a "proper" repair of the device is high...and you would need to study up on the process extensively before cracking open that case...
If I were in your situation...the choice would be to sell the device for parts....and put that cash back into a working device...
Others will chime in I'm sure with their recommendations....but I would choose to move on...g
Sent from my NOTE 2.750...
Courtesy of our amazing developers...
gregsarg said:
My initial guess would be a digitizer failure...
A phone drop or water damage can easily render a phone dead...
You have the option of replacing the screen and digitizer at a cost of about $225.00 for the needed parts...but it's still no guarantee that the fix would be 100% successful...
My honest opinion is this...
Given the unknown history of the device...you are taking an expensive chance in attempting a repair...
And given the age of the device....the repair if performed by a qualified repair service would push the cost very near to the overall value of the device...
For the same dollars spent...you can obtain any number of working devices and save yourself the hassle...and the unknowns associated with a repair that will likely work...but again may not...
You are of course free to attempt the repair...but....
The skill level needed to perform a "proper" repair of the device is high...and you would need to study up on the process extensively before cracking open that case...
If I were in your situation...the choice would be to sell the device for parts....and put that cash back into a working device...
Others will chime in I'm sure with their recommendations....but I would choose to move on...g
Sent from my NOTE 2.750...
Courtesy of our amazing developers...
Click to expand...
Click to collapse
Thanks for the reply, and sorry I didn't see it sooner (I always forget to subscribe to threads). I figured this was probably not a fixable problem (at least not easily/economically fixable). But I wanted to see if there were any quick fixes I could try, and it sounds like there aren't. With that said, if anyone does want it for parts I'd let it go for a reasonable price (considering the damage and lack of functionality) through Swappa. (Sorry if I'm not supposed to make these kinds of offers here, if that is the case I'll gladly remove it.)
What parts do i need to purchase? A llittle lost.
Bump
Sent from my LGLS740
What the.....g
I was going to say you need to purchase a shovel, so you can bury it.... it's dead.
kozmo21 said:
I was going to say you need to purchase a shovel, so you can bury it.... it's dead.
Click to expand...
Click to collapse
No, it isn't. It turns on and still works. All I need is LCD digitizer and bezzel right
Sent from my LGLS740
(With respect)
You are seriously considering a repair on that device ??
My initial response was under the assumption that your post was a joke. ..but apparently not ?
A digitizing screen would likely cost more than a replacement device. (Used)..and given the condition of the other components. ..you can almost guarantee that you'll find more trouble inside....
If you don't mind my asking. ..what happened to the phone. .??
I'm not trying to make light of the issue. ..or discourage you from trying if you truly want to attempt a repair. ..but my gosh it looks pretty serious on the surface. ..
We have good people here that are willing to help. ...but as you can see. ..The general consensus is a dead horse. ..
Perhaps you can look into a clean device for sale right here on the XDA site ??
You may be money (and time)... ahead by going another route. .
Either way. ..we are here to help if we can. ..g
gregsarg said:
(With respect)
You are seriously considering a repair on that device ??
My initial response was under the assumption that your post was a joke. ..but apparently not ?
A digitizing screen would likely cost more than a replacement device. (Used)..and given the condition of the other components. ..you can almost guarantee that you'll find more trouble inside....
If you don't mind my asking. ..what happened to the phone. .??
I'm not trying to make light of the issue. ..or discourage you from trying if you truly want to attempt a repair. ..but my gosh it looks pretty serious on the surface. ..
We have good people here that are willing to help. ...but as you can see. ..The general consensus is a dead horse. ..
Perhaps you can look into a clean device for sale right here on the XDA site ??
You may be money (and time)... ahead by going another route. .
Either way. ..we are here to help if we can. ..g
Click to expand...
Click to collapse
Honestly the point of the thread was to see what parts I needed but ended up realizing that yes, indeed it isn't worth fixing. Meant to say - ended up figuring out also the parts and seeing as to how expensive they are...eek.
Also. It was dropped about 3 times from a very high surface. First time the glass shattered. Still worked...second time, stopped responding to touch. Was dropped twice in same day from said surface. I work on really high buildings cleaning windows - doesn't help that I am blindly clumsy. My job will be the death of me.
Hey, if you don't mind - could you help me with my flex problem? I have another thread - it won't accept Sim cards and says service state: radio disabled. Been two weeks and still haven't gotten any further. Have tried everything.
Sent from my LGLS740
Hi, a few of you may know me from a thread i posted a few months back about how my OnePlus 5T broke on me. Basically, the display of the device stopped responding to touch out of the blue without any drops or water damage. This is a somewhat rare manufactures defect of the device and i have found at least half a dozen people that has it. There was someone from the OnePlus forums that mentioned that OnePlus India accepted this as their fault. Unfortunately, i didn't buy the warranty when i bought the phone from a third party so i can't have the phone replaced.
According to the third party repair shop i trust with all my phones, the touchscreen IC of the phone failed and that's why touches weren't registering. So i paid 130 dollars for the repair. But it doesn't seem like the phone wants to stay fixed. The same problem came back three times throughout the last week and i had to take the phone back to the repair shop for the same repair three times.
Can someone here that's knowledgeable enough about the hardware of this phone tell me what might be wrong with the phone? I already paid a sum i really can't afford anymore to this place so i can't afford to have someone else check it. And i don't know about these things enough to be able to debug the problem myself.
If this isn't a good place to ask these type of questions, I would really appreciate if someone can atleast tell me where i could get a solid answer to this problem. I need to fix this phone so that i can sell it because i'm in a tight spot right now.
Thank you!
Helhound0 said:
Hi, a few of you may know me from a thread i posted a few months back about how my OnePlus 5T broke on me. Basically, the display of the device stopped responding to touch out of the blue without any drops or water damage. This is a somewhat rare manufactures defect of the device and i have found at least half a dozen people that has it. There was someone from the OnePlus forums that mentioned that OnePlus India accepted this as their fault. Unfortunately, i didn't buy the warranty when i bought the phone from a third party so i can't have the phone replaced.
According to the third party repair shop i trust with all my phones, the touchscreen IC of the phone failed and that's why touches weren't registering. So i paid 130 dollars for the repair. But it doesn't seem like the phone wants to stay fixed. The same problem came back three times throughout the last week and i had to take the phone back to the repair shop for the same repair three times.
Can someone here that's knowledgeable enough about the hardware of this phone tell me what might be wrong with the phone? I already paid a sum i really can't afford anymore to this place so i can't afford to have someone else check it. And i don't know about these things enough to be able to debug the problem myself.
If this isn't a good place to ask these type of questions, I would really appreciate if someone can atleast tell me where i could get a solid answer to this problem. I need to fix this phone so that i can sell it because i'm in a tight spot right now.
Thank you!
Click to expand...
Click to collapse
Talk to one plus. Regardless of who you bought it from it should have the manufacturers warranty on it for 1 year. Go straight to one plus