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So today I went to the Sprint store to have my screen replaced, but upon doing so, somehow the technician made it so the device will no longer power on. She tried 2 different screens, so I said to just put the orignal back on so I at least have a working phone. The device still does not power on. I've noticed that the power button no longer has a clicking sense to it like it once did and it now easily sinks into the device. It seems like it just sinks right into the phone, but no matter how hard you press it, or how fine you press it (fingernail) it just won't turn on. Has anyone had a similar experience? Is there anything I can do to fix this myself?
Why did you let the tech give you a phone that doesn't power on? Get a full replacement phone. I'm sure it's just a spring clip or something that didn't get replaced quite right, but whoever did the service obviously has insufficient skills to be performing repairs.
Besides, if you try to take your phone apart yourself, you'll void the warranty.
SilverZero said:
Why did you let the tech give you a phone that doesn't power on? Get a full replacement phone. I'm sure it's just a spring clip or something that didn't get replaced quite right, but whoever did the service obviously has insufficient skills to be performing repairs.
Besides, if you try to take your phone apart yourself, you'll void the warranty.
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Click to collapse
1. There are no Evos in stock. They are currently waiting for them to get back in stock so they can order a replacement. The problem is I'm away on business and need a phone.
2. The phone has already been opened, there would be no way for them to tell whether I did it or the techs did. I have a receipt for the repair order if it comes to them accusing it was me.
3. I'm looking for ways to get my phone powered back on. I appreciate your help, but I really just need answers to my question, nothing else.
call mgt or walk in and talk to mgt. the store tech made the device nonfuntional, then the store needs to ensure that you have a communications device for your trip and a brand new EVO waiting for you when you return to your home city. perhaps you don't travel with a EVO this trip.
i don't understand why you would walk out of the store without a phone given the situation you describe. i would strongly advise having a different tech break down and rewiew your EVO. perhaps she put it together wrong (if you're lucky).
DraginMagik said:
call mgt or walk in and talk to mgt. the store tech made the device nonfuntional, then the store needs to ensure that you have a communications device for your trip and a brand new EVO waiting for you when you return to your home city. perhaps you don't travel with a EVO this trip.
i don't understand why you would walk out of the store without a phone given the situation you describe. i would strongly advise having a different tech break down and rewiew your EVO. perhaps she put it together wrong (if you're lucky).
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Click to collapse
She tried it 3 different times, I doubt she would have messed up 3 different times. Also, do you not understand that Evos are still sold out...everywhere! I walked out of the store without a phone because they didn't have one to give me. What's hard to understand about that?
I also don't understand how you can just leave the store without a functioning phone. They (in my eyes) bricked the phone, meaning it doesn't turn on at all. They should have scoured the area, calling other stores, repair centers in the area to get you a working evo (while you're waiting for a replacement).
I hope things work out for you. I'm waiting for a replacement phone and the store told me it would be less than a week wait. I had them activate an old phone for me (that I brought with me)
And even if they don't have an Evo to give you, they should be able to give you something comparable as a temp phone. You could almost have a legal issue here if their screw-up is causing your work to suffer.
If you're hell-bent on fixing it yourself, just open it up and see what you can see. Or I think there is a tear-down video somewhere from when the Evo first launched. Google it.
Well I opened it up and sure enough the button for the power was broken inside. The part that the external button presses into was snapped off somehow. So now the external button doesn't contact it. Not sure how the tech could not have discovered that herself, considering she did it. First I tried to remove it and replace it with one from the volume rocker, but decided that for now, I'm leaving the two top screws on the phone removed and using a needle to trigger the power button.
I at least have a working phone and can hold out for a replacement when they get back in stock. Yes I shouldn't have left with a phone, but this is Sprint. When asking about a loaner, they told me they could only replace it with the same phone, even for loan. It just baffles me how this company could not leave enough phones in the warehouse for replacements. It's quite simple Sprint, stop being greedy and shipping out every phone for sales. That way you can service the current customers you have that have already been paying you. It's no wonder you keep losing customers each quarter.
They "serviced" you alright.
indiearmy said:
She tried it 3 different times, I doubt she would have messed up 3 different times. Also, do you not understand that Evos are still sold out...everywhere! I walked out of the store without a phone because they didn't have one to give me. What's hard to understand about that?
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i understand that when i was in sales my phone was as important as the shoes on my feet. i would not have walked out without a working phone. evo or not. the sprint folks can fix their screwup.
whats hard to understand is why you cowed under and meekly walked out the door.
DraginMagik said:
...
whats hard to understand is why you cowed under and meekly walked out the door.
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hate to judge, but I kinda agree. prolly would have figuratively broken that place up before I left. at the very least, the mgr would have gone home tonight and kicked his dog
Sent from my PC36100 using XDA App
DraginMagik said:
i understand that when i was in sales my phone was as important as the shoes on my feet. i would not have walked out without a working phone. evo or not. the sprint folks can fix their screwup.
whats hard to understand is why you cowed under and meekly walked out the door.
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Click to collapse
I didn't. What part of they didn't have any do you people not understand?
"Oh yes, well I'm going raise my voice act all mighty and tough a demand you just whip up an Evo right here and now. Come on, don't try to bull**** me, I know there must be someone here that can build those outside of it's normal manufacture plant!" I didn't meekly walk out the door, they just didn't have any. You may take the I'm an asshole customer approach, but I've learned through many years in retail that it doesn't get you anywhere. Just like it wouldn't have gotten me anywhere cause again, ranting and raving isn't magically going to make an Evo pop up in that store.
you're a good person. I wouldn't have left the store without an equivalent replacement
Sent from my PC36100 using XDA App
indianacurly said:
you're a good person. I wouldn't have left the store without an equivalent replacement
Sent from my PC36100 using XDA App
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Click to collapse
You probably would have, because they didn't have any. Also, I was probably 75% sure I could fix it myself, or at least get a temp fix going like I describe I've done. It wasn't worth the hassle to me knowing I could fix it within the hour myself.
I have noticed I had the same issue with the original Tilt, and not I am having it with the Tilt 2 (TP2). After long-term use, over time the two halves no longer close flush (slides a tad further than it should), suggesting there might be something bending or stretching everytime you close it. It closes pretty hard so there is a good chance for wear but I haven't been able to figure out yet by tinkering with it what could be a solution.
Has anyone noticed this or figured out a solution? I know it's just a simple cosmetic issue and doesn't kill the phone but for some reason it caught my attention and has become an obsession to know more
jh20001 said:
I have noticed I had the same issue with the original Tilt, and not I am having it with the Tilt 2 (TP2). After long-term use, over time the two halves no longer close flush (slides a tad further than it should), suggesting there might be something bending or stretching everytime you close it. It closes pretty hard so there is a good chance for wear but I haven't been able to figure out yet by tinkering with it what could be a solution.
Has anyone noticed this or figured out a solution? I know it's just a simple cosmetic issue and doesn't kill the phone but for some reason it caught my attention and has become an obsession to know more
Click to expand...
Click to collapse
had my tilt2 since it came out and i open it and close it like a sidekick alllll day with my emails and texts and constant web searching and is still flush when closed
jh20001 said:
I have noticed I had the same issue with the original Tilt, and not I am having it with the Tilt 2 (TP2). After long-term use, over time the two halves no longer close flush (slides a tad further than it should), suggesting there might be something bending or stretching everytime you close it. It closes pretty hard so there is a good chance for wear but I haven't been able to figure out yet by tinkering with it what could be a solution.
Has anyone noticed this or figured out a solution? I know it's just a simple cosmetic issue and doesn't kill the phone but for some reason it caught my attention and has become an obsession to know more
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Click to collapse
I had the same issue. Return it for a warranty exchange. Read my post HERE about my experience. I use T-Mobile, so I wouldn't expect you to have the same level of customer service from AT&T. I'm not trying to be rude there. I've had them before, and there is no comparison between T-Mobile's customer service and AT&T's.
Keep in mind that you do have a warranty on the device for one year from the time of ORIGINAL purchase. If you get the phone second-hand from ebay, you still have a warranty that continues from the original time that person purchased the device. For example:
Frank buys a TP2 in May from AT&T. Frank sells the TP2 to you in August. You now own the device and continue on his warranty, which is now your warranty, until it expires in May of the following year.
I hope this was helpful.
cajunflavoredbob said:
I had the same issue. Return it for a warranty exchange. Read my post HERE about my experience. I use T-Mobile, so I wouldn't expect you to have the same level of customer service from AT&T. I'm not trying to be rude there. I've had them before, and there is no comparison between T-Mobile's customer service and AT&T's.
Keep in mind that you do have a warranty on the device for one year from the time of ORIGINAL purchase. If you get the phone second-hand from ebay, you still have a warranty that continues from the original time that person purchased the device. For example:
Frank buys a TP2 in May from AT&T. Frank sells the TP2 to you in August. You now own the device and continue on his warranty, which is now your warranty, until it expires in May of the following year.
I hope this was helpful.
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Click to collapse
This is true but Idk if it's worth sending back and getting a whole new phone. Eventually the new one will start to do it too. Plus, it's a sign of simple wear-n-tear so I don't think that's covered under the warranty. I was just wondering if anyone else ran into it and discovered a tweak to align it back up. It works perfectly fine, it's just a small blemish and it triggered my interests
jh20001 said:
This is true but Idk if it's worth sending back and getting a whole new phone. Eventually the new one will start to do it too. Plus, it's a sign of simple wear-n-tear so I don't think that's covered under the warranty. I was just wondering if anyone else ran into it and discovered a tweak to align it back up. It works perfectly fine, it's just a small blemish and it triggered my interests
Click to expand...
Click to collapse
Once again, I can't speak for AT&T, but T-Mobile considers it a physical defect in the device and completely covers it. There isn't really a way to realign it simply. I couldn't isolate the exact cause after pulling mine apart. It could either be the rails, slides, or rivets holding it together. I figured it was free to send it back, but around $40 for a replacement defective device to use for parts. There are no "parts" to be had for this device. You pretty much have to purchase someone else's dead phone to scrap.
It may be something as easy as removing a screw or two and bending something slightly and putting it back together though. I really don't think my issue is an issue of replacing parts more than it is adjusting something. I think that opening the phone so many times bends or places force on something. Finding out what that something is will determine if it will cost, be an easy fix, or have to send it back.
Unreal, can't believe this has happened. Bottom right hand side of my phone. Glass is fine and everything works but the key component that lets you see everything.. ruined.
Of course it happened two days before im supposed to fly off on holiday
This is a nightmare, need to now get some answers/fixes whatever.
Who will repair this thing? T-mobile my network provider or HTC? Do I even have a leg to stand on with any of this? Surely my consumer rights have to come into play, all i did was put it for charge and checked it ten minutes later to find it had cracked. If the battery or something has caused it to overheat surely it's their fault?
Can i leave it for two weeks while i go on holiday?
If i leave it for a whole two weeks will someone like the companies i mentioned refuse to fix it because i left it? With all that's going on i would really prefer to leave it till i get back. It won't get worse so this would be the best option for me.
My head is all over the place at the moment - What are my next steps now that i've found the LCD has cracked?
Just to add, i got the phone in November so it hasn't been a year yet.
I would really really, really appreciate any sort of help on this, even the slightest bit!
Sorry to hear, it's an awful feeling when such things happen just at the wrong time.
From other users experience and my you send to htc, which have an awful service center.. A mate and an xda member had his phone with them for a month before they decided to send him a new one, that's after number of phone calls and a believe a letter and from my experience then sent me my phone back in the same state as it was send.
Others have better experience with the network provider. And it shouldn't be a problem at all leaving it 2 weeks, I say that I confidence.
Sent from my Desire HD using XDA
Very reassuring, cheers!
So if HTC tend to give you a new phone then my next step after coming back will be to grab every last bit of data off the thing. Good thing apps are linked to your Gmail account.
I might just see what my network provider says so it gets done quicker. It would be good to have a chance of getting a new phone though, haha.
To be honest I have three ways of sorting this, get it fixed with HTC, get it fixed with t-mobile or try and get it fixed with mobiles.co.uk the place I got it from. Essentially carphone warehouse.
I always prefer going the official route i.e HTC and I may even wait a while for it. Anyway I have to call them first and see what they say.
Again, very helpful cheers.
Send it to htc. The others will forward it to them anyway. The repair centre has vastly improved recently. They changed locations a while ago which slowed everything down but it's much better now. They also send a courier to collect the device the next day (after reporting) so you could send it away now and have it repaired when you return. Hope this helps.
Sent from my Motorola Startac running Atari 2600 software!
Will they just repair it? I had a HD2 a while back and my screen cracked sent it off to HTC for repair they rang me couple days later and told me that accidental damage was not covered by warranty. I asked for it back as they were quoting silly prices. They may try to fob you off with this and try to say it your fault.
Ricey
If the repair centre CAN repair it, they definitely will (that is one of their main performance indicators, repair vs replace). Yes, send it to them direct, cut out the middle man.
If there is no obvious impact that caused the crack, ie it's not your fault, I'd recommend you research heat (?) as a contributing factor and take them down that path, so that they don't spend too much time on the diagnostics. Doesn't sound normal to me, but they may have prior experience.
My only experience of a HTC repair centre was excellent, although it was 2 years ago and for a WM Prophet . They were in front of where I was working at the time and they took 2 days to fix, not replace the phone.
Oh, and install Titanium Backup, and do a full backup to your card.
Cheers for the advice!
Will definitely get in touch with HTC before anyone else. It's got to be a heat issue but what if they refuse? Can i bring my consumer rights into it? The crack looks like someone has pushed on it from behind but there is no outside damage and i was sitting in the room while it was charging; nobody touched it. It was hot when i picked it up but it always gets hot around the back when i charge it. It's definitely a heat issue but god knows what they say.
Hope i can just explain that and they will help.
Haven't rooted my phone so cant get Titanium backup but tbh i might as well root and backup everything thenrestore it all to default.
I'd like to share with you all my tale of rom flashing gone horribly wrong. It's really only important for 2 pieces of misinformation that I've seen kicking around the forums. First, the story.
I had already rooted my Telus Galaxy S3 (SGH-i747M), but was still running stock. I started looking around for compatible roms running JB, but didn't have much luck (finding ones that support the Canadian version is not easy). At the same time, I had to update and reset my old Galaxy S2 for a relative who was taking it off my hands. I found a JB rom that was available for both the S2 and S3, from the same dev. I decided to try both out, downloaded them and copied the respective files to the S2 and S3, but quickly realized that the S3 version didn't support my Canadian phone. No problem, I'll leave the S3 as rooted stock.
I proceeded to flash and install the rom on my S2. Everything seemed to be going fine until the first reboot after flashing. The phone appeared to be completely dead. I tried putting the phone into download mode but it was completely dead and would not even show signs that it was plugged into a power outlet. Then, horror. Both my S2 and S3 are in Otterbox Commuter cases. They look very similar. At 1 in the morning in a dimly lit room, they look identical.
Yes. Like an idiot, I had installed the incompatible S3 rom to my Canadian S3. I had, in fact, hard bricked my phone. I set aside my grief for 10 minutes and got the S2 done, as that was the original goal of this adventure. That worked fine. Of course.
For the next several hours and most of the following day, I searched and searched. I ended up on the posts talking about QHSUSB_DLOAD and how I'd screwed myself. No hope. Only option is either JTAG service or, and this brings me to misinformation #1, sending it back to Samsung. Why send a rooted and screwed phone back to Samsung? Well, the argument was that in all likeliness they wouldn't be able to tell and would probably just get it up and running anyway, perhaps with some nominal fee. Also, and here comes misinformation #2, there was a good chance that they would have to fix the problem in order to verify it.
Thankfully, in my only intelligent move in the last year, I had opted to choose the extra device protection offered by my carrier. Which meant, if it wasn't covered under warranty, I could get a brand new phone at a significantly reduced rate. But it did mean I had to send it in to Samsung first. And so, I walked into a carrier store and simply stated that it wouldn't power up. I neglected to mention the whole "I'm an idiot and accidentally installed an incompatible rom at 1AM". At the end of the day, they don't care anyway.
So I waited for almost 3 weeks before getting an update from my carrier. Samsung had looked at it and had a quote. I called the store to find out the cost. The phone needs a new mainboard. $350+ (I remember it being more than $350 but less than $400). Ah, no thank you. I politely declined and contacted the company providing the device protection. No problem, phone would be in my hands in 2-3 business days. I just need to send the damaged phone back when I get it from Samsung.
When the phone did get back from Samsung (within 24 hours, I might add), it came with a note to the carrier indicating that the phone had been rooted. The store manager actually made a good point too. If they were able to get it up and running to figure out it was rooted, why did it need a new mainboard? In all likeliness, they just wanted to teach me a $350+ lesson in voiding the warranty. So, what did I learn from this experience?
1) If you are rooting multiple phones, don't leave them all laying around in identical cases in a dimly lit room at 1AM.
2) Don't root phones in a dimly lit room at 1AM.
3) If you royally mess up your bootloader and it won't boot up, Samsung can still boot up that phone.
4) If that same phone is rooted, Samsung can not only tell, but ensure that the phone remains in it's screwed state for return.
5) They might just try and teach you a $350+ lesson; my guess is this ultimately depends on who looks at it (just like walking into an Apple store and walking out with a replacement, prior to Applecare+).
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.
I think the are full of it.. I bet they did not even boot it up.
It would be possible for them to boot into download mode using a JTAG device, flash a working bootloader and at the very least load up a recovery environment terminal to check for root access. This is assuming of course they couldn't do this directly from their JTAG skipping having to fix the bootloader. Even so whats to stop them flashing a non working bootloader back to the device after they found what they are looking for. Not only would this not take very long, for the chance at turning 350 bucks work of profit vs a warranty fix im sure the techs are required to do this. This of course doesn't justify the obvious fact that a replacement motherboard is completely ridiculous. I'm of the opinion that it isn't right to cheat the manufacturers by getting warranty replacements on user created errors, however if they are attempting to gouge the end user instead of just charge them to fix the problem then i say all's fair. Lets face it, its not as if they don't take these warranty devices, especially the hard bricked ones, and simply fix the software, repackage and sell them again.
Exactly. I sent it in and fully expected some kind of charge, like labor, to get it working again. But not almost $400.
Yea, that is pretty lame. Its no different than a damaged led lens, which they charge the full LED assembly price of $175 instead of just fixing the problem. I just did this today on my phone for $20 and an hour or so of my time.
Wow that sucks. At least your other phone still works.
sent from my rooted galaxy 3.6
Noob question:
Did you use Triangle Away? If they can just boot up the device and find if you have root access, is the point of Triangle Away just aesthetics?
I think that is more or less an easy give away the uneducated rep at the sales counter can look for.
i must confess i've rooted my phone dozens of times, and i can say that over 80% of those were in the dark after midnight.
Yeah, me too. It only takes one mistake though ...
yes rooting is such another .apk on the phone and certainly does not void the hardware warranty... Obviouisly they should charge you for software issues which you did.. did you get the phone back and have someone else jtag and fix it?
No. I have to send it back in to the company I have device protection through. But I have a new S3 already. JTAG would probably work, but it would take too long and isn't much cheaper than getting the new one.
Sent from my SGH-I747M using Tapatalk 2
And yeah your full of it lmao. I had a galaxy s3 that just stopped working after being left in charger a night. Took it.to a rsi (Samsung official customer service and service center here in dallas Texas) and they said the motherboard was ruined. And it was stock non rooted. And it was covered under warranty and they had to create a new imei for the phone. So $350? Yeah right
Sent from my SGH-I747 using xda premium
Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.
JTAG
bionemesis said:
Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.
Click to expand...
Click to collapse
happened to be last night,only option was to JTAG it so sent it to MTV Mobile Tech Videos,sucks ass....will se how long i am in Texas and sent it to Bryan Texas.Hopefully Get it back albeit in one piece by Wednesday Meanwhile i have no Phone.
This is not to offend anyone or cause a flamme war.
But I don't think people should be lying to Samsung or any carrier, that 1. Your phone isn't bricked/rooted and 2. That you have no idea of what's going on and it just wouldn't turn on.
You as a user should hold all responsibility for a bricked device. Should they charge you 400$? Damn right they should.
That's one of the many reasons why Samsung and many other carriers either ship their devices with locked bootloaders or don't release source code. And don't say the whole "I played 500$ for my phone I get to do what I want," yeah you're completely right. But let's say you're changing your cars oil and the person being the n00b that they are decides to mix synthetic oil and convention oil in the engine. Oh no you're screwed. You dont take your car to the dealership saying "I don't know what happened the engine just won't turn on," THEYRE GOING TO KNOW lol, and expect to get a free car or not get charged for your miss hap. C'mon. If you screw up at least be responsible to pay some kind of fee to get it fixed. I despise folks who "try to play the system" because of them phones will be locked down in the near future. Now its illegal to carrier unlock your device unless its paid for because of folks like that. I understand the OPs mistake. Yeah I've done it. But I paid to fix my mistake. Be responsible people. We're grown ups here. Same with flashing stuff. Do a little reading before you start a thread on how you "bricked your phone" but its really stuck in a boot loop.
Just my 2ยข
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.
Heisenberg420 said:
I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.
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Click to collapse
I see were you're getting at but you pay ATT for a service, not a phone. Those 300-400$ are for Samsung, which is different. They're kind of giving you a discount. Phone cost 700$ but they'll kindly replace it for 300$ they're being lenient about it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
bionemesis said:
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.
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Click to collapse
JTAG costs $50 and has a two day return.
Did you try a jig to force the phone into download mode.?
A friend recently sent me her "retired" Galaxy Note II. She replaced it because at some point the screen stopped turning on altogether, but she still wanted me to see if I can salvage it somehow. I've tried, with no luck, and searches on the topic don't seem to suggest any solutions other than the fact that it may be a hardware issue. While I can accept this possibility, I'm really hoping that it is not the case because at this point I don't think it would be worth investing the time and money to buy the parts, learn how to replace them, and attempt it. If anyone has any ideas I'd be very grateful. Here are the symptoms:
The display NEVER turns on. It is in a constant state of pitch black.
The sounds are working fine. When I get an email, for example, it notifies me.
The hardware button works
The software buttons do not work
Upon connecting the device to a monitor, keyboard and mouse, the monitor works, however the keyboard and mouse do not. (I use the same monitor, keyboard and mouse with my Galaxy S4 and they all work fine.)
Touch interaction with the screen is working properly. Using the monitor, I am able to use the device, but it is very tricky, as it is simply a matter of trial and error. I tap on a black screen and have to look on the monitor to see if I hit my target.
The device is on the stock TouchWiz that came with it, and is not rooted. Since I am pretty sure that doing any mods without a working display would be more difficult than I could tolerate, I opted to take an OTA instead, despite the fact that it may make rooting and flashing ROM's impossible in the future. I hope I didn't screw myself by doing that but I had to make an executive decision. Here is what I've tried so far:
Factory reset
Update to the latest software (Android 4.3)
Pulled battery, held power button for 10 seconds while battery was out, replaced battery and powered device on.
I'd greatly appreciate any suggestions. Ideally, here is what I'd like to happen: get the display to turn on and restore functionality to the software buttons. This may not be possible without replacing some hardware components, which as I mentioned is not an option, but if it is I'd really like to give it a shot. Thanks in advance for any suggestions.
My initial guess would be a digitizer failure...
A phone drop or water damage can easily render a phone dead...
You have the option of replacing the screen and digitizer at a cost of about $225.00 for the needed parts...but it's still no guarantee that the fix would be 100% successful...
My honest opinion is this...
Given the unknown history of the device...you are taking an expensive chance in attempting a repair...
And given the age of the device....the repair if performed by a qualified repair service would push the cost very near to the overall value of the device...
For the same dollars spent...you can obtain any number of working devices and save yourself the hassle...and the unknowns associated with a repair that will likely work...but again may not...
You are of course free to attempt the repair...but....
The skill level needed to perform a "proper" repair of the device is high...and you would need to study up on the process extensively before cracking open that case...
If I were in your situation...the choice would be to sell the device for parts....and put that cash back into a working device...
Others will chime in I'm sure with their recommendations....but I would choose to move on...g
Sent from my NOTE 2.750...
Courtesy of our amazing developers...
gregsarg said:
My initial guess would be a digitizer failure...
A phone drop or water damage can easily render a phone dead...
You have the option of replacing the screen and digitizer at a cost of about $225.00 for the needed parts...but it's still no guarantee that the fix would be 100% successful...
My honest opinion is this...
Given the unknown history of the device...you are taking an expensive chance in attempting a repair...
And given the age of the device....the repair if performed by a qualified repair service would push the cost very near to the overall value of the device...
For the same dollars spent...you can obtain any number of working devices and save yourself the hassle...and the unknowns associated with a repair that will likely work...but again may not...
You are of course free to attempt the repair...but....
The skill level needed to perform a "proper" repair of the device is high...and you would need to study up on the process extensively before cracking open that case...
If I were in your situation...the choice would be to sell the device for parts....and put that cash back into a working device...
Others will chime in I'm sure with their recommendations....but I would choose to move on...g
Sent from my NOTE 2.750...
Courtesy of our amazing developers...
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Thanks for the reply, and sorry I didn't see it sooner (I always forget to subscribe to threads). I figured this was probably not a fixable problem (at least not easily/economically fixable). But I wanted to see if there were any quick fixes I could try, and it sounds like there aren't. With that said, if anyone does want it for parts I'd let it go for a reasonable price (considering the damage and lack of functionality) through Swappa. (Sorry if I'm not supposed to make these kinds of offers here, if that is the case I'll gladly remove it.)