Fire TV Stick 4k: Alexa error message, how fix? - Fire TV Q&A, Help & Troubleshooting

I purchased an Fire TV Stick 4k a few weeks ago.
Last week, Alexa stopped responding normally, but instead says:
"Please set up Freetime in the Alexa App on this device"
I do not have kids profiles at all on my account.
I cannot find any Freetime App on the Fire TV Stick 4k.
What am I missing?
Do I have to factory reset?

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Seeing the same on a Phillips tv. Stock FireTV Stick v2
Ditto, same problem with HDMI-CEC not working
Jackie78 said:
Hi,
My Panasonic TV normally switches on automatic when I press a button on the remote of my second generation fire tv stick, but this stopped after the June 15 update on my stick. Hdmi cec is turned on on the stick as well as on the TV. Is it a known bug? Or what else could I check?
Click to expand...
Click to collapse
I am also experiencing the same problem with Nvidia Shield 1st generation and the AFTV 2nd generation box. Each box got an update within a week or two from each other. After the updates, none of the AFTV or the NS boxes HDMI-CEC features work anymore. I have checked and rechecked and have completed a series of resets and tests to verify functionality, but each had the results of not working.
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Try the Home button on the fire TV remote. I noticed the same behavior with/to my LG television, formerly every button switched on my TV. Since the update only the Home works.
Greetz
Has anyone figured out a fix to this? I am also experiencing this issue on my Samsung TV. I've tried all buttons, no avail. This issue exists on both of my Amazon devices: Fire TV 2nd Gen and 3rd Gen.
Same here
I have the same problem. Hdmi CEC stopped working on my Fire TV (1. Gen). CEC ist active on my TV and Fire TV but the TV (Samsung) does not turn on anymore. Failure is in Amazon device, because my Google Chromecast and PS4 do turn on the TV. A already swapped the Hdmi ports to exclude failure in the port on the TV. I'm sure the Amazon Fire TV is guilty. Amazon is crap in terms of software development and bug fixing. For example, the android companion app for alexa does not work on my devices with android pie. It crashs at start. Amazon support told me, I should test an older version of the app... several month passed, still no solution - that's very unprofessional. I replaced all Echos by Google Homes. Now it seems, it is time to replace all Fire TVs.

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