Develop Bugs

Firetv remote not working

I have the FireTV box. I installed the wireless remote app for my android and it worked ok. Then I realized the remote itself isn't working at all. I tried unplugging the cord and rebooting. Nothing.
Any suggestions?

Fresh batteries. The remote is a battery hog. Sometimes the screen will tell yo when the batteries are low, but several times I have had to switch batteries without being warned of low batteries.

you didn;t happen to turn off bluetooth by accident, did you?

I have the same problem. I have replaced the batteries but still no bueno. The remote status is battery offline. Reboot the Box, still no dice. Where can I check to see that the bluetooth is still enabled?

spyder3 said:
I have the same problem. I have replaced the batteries but still no bueno. The remote status is battery offline. Reboot the Box, still no dice. Where can I check to see that the bluetooth is still enabled?
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Maybe you need to re-pair the remote. Just a guess. Anyway, see this: http://www.amazon.com/gp/help/customer/display.html?nodeId=201452760.

Yeah, I tried that. No dice. I contacted Amazon and they are sending me a replacement remote. Apparently this problem is becoming common and a replacement remote fixes it.

Have you tried pairing another bluetooth device like a keyboard, mouse, headphones, gamepads or speakers to ensure your bluetooth controller on the Amazon device hasn't died?
Sent from a Freedompop HTC Evo 4G

I contacted Amazon and they sent me a replacement remote, next day. It works perfectly. I guess the remotes just die sometimes.

spyder3 said:
I contacted Amazon and they sent me a replacement remote, next day. It works perfectly. I guess the remotes just die sometimes.
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do you still have that remote? the same thing happened to me, and I was able to fix it.

shutterslaps said:
do you still have that remote? the same thing happened to me, and I was able to fix it.
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Can you let us know what the issue was and how you fixed your remote? It could be helpful to myself and others who may run into a non working Fire TV remote.

i had same issue, i had to get another remote

mjbxx said:
Can you let us know what the issue was and how you fixed your remote? It could be helpful to myself and others who may run into a non working Fire TV remote.
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I was trying to pair a ps4 controller with the sixaxis app. That's exactly when the remote stopped working. I'm assuming it was because the app was messing with the systems bluetooth connection. Luckily I had another remote already setup (a Rii Mini 2.4GHz Wireless Touchpad Keyboard.) I went back into the sixaxis app, clicked on STOP, and exited the program. I then went into the settings.apk (not the one that came with the system) went into BLUETOOTH, and unpaired the Amazon Fire TV Remote. Then I repaired the Amazon Fire Tv Remote through BLUETOOTH in settings. The remote still didn't work, but I was now able to go into the stock settings app that came with the system, click on CONTROLLERS then Amazon Fire TV Remotes, Add New Remote, and hold down the Home button on the remote for about 5 seconds, and it showed up in the list of Discovered Remotes. Once I clicked on the remote, it started working.
Now I may or may not have added extra, unnecessary steps, but that's exactly what I did to get it working again.
Oh and I highly recommend the Rii Mini Wireless Touchpad Keyboard. It's small, has a full keyboard & touchpad that is perfect for using as a mouse pointer. It also comes with a wireless dongle. I only wish I could map a HOME button press to one of the keys on it. Oh and it was plug and play! I connected the dongle, turned on the remote, and worked right away. No pairing was needed.
**I take back the recommendation for the Rii Mini Wireless Touchpad Keyboard. Now it's sporadically acting like I'm holding down buttons and it's really quite annoying. For example, I would type out TEST, and when I would get to the 'E', it'll input 'EEEEEEEEE' until I press another button. I have a clear line of sight to the dongle, and it's two feet away. After scouring the internets, I read some good reviews about the FAVI Wireless Keyboard, and ordered it. ($35.57)

Help! I lost the remote for my fire stick, so I downloaded the remote app on my iPhone. It worked great for a day, then couldn't find the fire tv stick at all. I tried everything to fix it, restarting my phone, unplugging the fire stick, restarting wifi, deleting and renown loading the app, and nothing worked. I tried using some different remote apps, and none of them picked up the fire stick, so I'm assuming it's a problem with the fire stick itself. If the Bluetooth on the fire stick stopped working, how do I fix it? A friend bought this for me and set it all up so I don't have a clue how to work it without the remote, please help!

I have similar problems with the Amazon Fire TV and Fire Stick remotes. There is a known issue that other Bluetooth-enabled devices within range of the Amazon hardware can disrupt the connection with the remote (like a laptop, tablet, etc.). I learned this directly from Amazon Tech Service. They also sent me a second remote which still has the same problem.
I keep a Logitech Unifying dongle plugged into the USB port on the Fire TV and use a mini-keyboard remote or a wireless full-size keyboard made for Google TV, which works all the time even when the Amazon remotes stop working. Unfortunately, this "fix" won't work with the FireStick since there is no USB port.
I have a Logitech Revue, Amazon Fire TV, Amazon Fire Stick and a Roku3 box. The Roku3 is the only one that has no real issues, always works and the best features. Other than that, my Vizio M-series TV has Yahoo! Smart TV and is sufficient for most streaming without a box.

Wukong romote app should work since it works over wifi. You probably need to just toggle bluetooth off and on.
Sent from my LG-LS980 using Tapatalk

spyder3 said:
Yeah, I tried that. No dice. I contacted Amazon and they are sending me a replacement remote. Apparently this problem is becoming common and a replacement remote fixes it.
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Seems to be a very common problem. I had this problem with my first-gen FTV as well. Customer service didn't even bother asking any questions and had it replaced promptly. Hopefully it doesn't happen with my FTV2 remote.

I fixiti removing the remote from the bluetooth devices and leting the firetv connect again. So far 2 month and no issues

mjbxx said:
Can you let us know what the issue was and how you fixed your remote? It could be helpful to myself and others who may run into a non working Fire TV remote.
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Click to collapse
When I spoke with the Amazon CSR, he had me do the following
1) Remove the batteries from the remote
2) Hold the middle circle button AND the home button at the same time (keep holding for the next steps)
3) Disconnect HDMI and power cable from Fire TV
4) wait 30 seconds
5) Reconnect HDMI and Power Cable
6) Let go of remote buttons, re-insert batteries into remote
7) voila, remote worked again.
These steps basically reset the bluetooth settings on the Fire TV. After troubleshooting, I think the issue may be because of bluetooth interference from my Amazon Echo, cell phone and laptop that are all connected in the same room. Hope this helps! :highfive:

Is the FireTV remote the same as the FireTV Stick remote? I've ordered a new TV box to replace my stick and want to reuse the old remote. I'm not bothered about the voice features.

Good third party remote for android tv and amazon fire tv, and I find the mouse can be use in this app called CetusPlay, you can find it on google play store
and there is another on called wukong tv remote, but know it seems not working in the mouse.

Sky go app for Fire TV "hdmi not supported"?

Hi I am currently using a gen 2 fire TV and recently signed up to sky. I sideloaded the sky go app using the app from my note 4 and anytime I try to play something on my fire tv I get the HDMI not supported error. I saw the list of working apps thread and it said sky go does work but I always keep getting this error. Any way to solve this?? Maybe a previous version of the app can be uploaded? Any help would be great!

Most mobile apps from cable or satellite providers don't allow you to view over a wired connection. So, the first thing to try is disconnecting your Ethernet cable to the router and use WiFi only. The app should then recognize your Fire TV as a mobile device.

mirayge said:
Most mobile apps from cable or satellite providers don't allow you to view over a wired connection. So, the first thing to try is disconnecting your Ethernet cable to the router and use WiFi only. The app should then recognize your Fire TV as a mobile device.
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My fire tv is connected through wifi

i use this apk on my aftv2 (germany)
http://www.netzwelt.de/software-download/37855-sky-go-android-apk.html
Just googled: sky go for android tv
device is connected via lan and it is working, but u need a mouse (btw. it's more easy to navigate)

I've got 2 fire tv gen 1 models running the latest sky go app ( ver 5.0.4.9) downloaded from aptoide and both Fire TV's are connected by ethernet. Everything on sky go runs fine....except for sky news. That's where I get the HDMI not supported error as well, but as far as sky sports or sky movies or anything else on sky go, everything plays fine. I'm running the app with a wireless touchpad / keyboard ( logitech ) connected using a usb dongle.
http://gavin-blake.store.aptoide.com/app/market/com.bskyb.skygo/50400000/18293366/Sky+Go

callanish said:
I've got 2 fire tv gen 1 models running the latest sky go app ( ver 5.0.4.9) downloaded from aptoide and both Fire TV's are connected by ethernet. Everything on sky go runs fine....except for sky news. That's where I get the HDMI not supported error as well, but as far as sky sports or sky movies or anything else on sky go, everything plays fine. I'm running the app with a wireless touchpad / keyboard ( logitech ) connected using a usb dongle.
can you post a link to the apk you have working please callanish as im having that hdmi not supported message on my amazon 4k fire tv yet my first generation fire tv has the same sky go version and its working
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Hi can someone please post a working sky go apk

Guys, just install Aptoide It's not a questionable website. It's an alternative to the Google app store and works well with the fire tv. Been using it for years.

Thanks Callanish I've tried a few versions but none work I've even transferred the app from my first generation fire tv using es file explorer to my 4k fire tv and i still get the Hdmi not supported message I'll try this later

mollygeorge66 said:
Thanks Callanish I've tried a few versions but none work I've even transferred the app from my first generation fire tv using es file explorer to my 4k fire tv and i still get the Hdmi not supported message I'll try this later
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Just guessing, but I wonder if it's an HDMI HDCP issue you're coming across due to the copyright protection handshake between the fire tv and your tv. I've got two fire TV 1st gen's running on two Sony TV's and 1 fire stick running on a Vizio bedroom tv and need to use a bluetooth keyboard / touchpad with the stick and usb wireless keyboard / touchpad for the Fire TV's in order to make skygo function properly since there's no official Fire TV version, but my only HDMI 'not supported' issue I consistently get with Skygo on the Fire TV boxes and stick is when trying to access Sky news. Every movie, sports, other channels available on Skygo work fine.....except for sky news, and like you, I get that HDMI not supported message when I try to stream it. Also using a proxy to make it all work, but I'm not experiencing a channel wide HDMI 'not supported message' in the app like you're coming across. 5.1.0.47 is the latest app version of Skygo. Hopefully it works for you or you figure out where the problem might be.

Tried this version Callanish same message hdmi not supported can't figure out what the hell the problem is I'm baffled how the hell is it working on my original fire tv set up exactly the same way but won't work on the 4k fire tv I'm totally stumped

I'm having to send it back now as i got a system update today and following the update i couldn't connect a bluetooth mouse the powerlight kept blinking or not appearing even when the fire tv was on and then the remote started going mental contacted amazon and they are sending a replacement tomorrow and added bonus I'm getting to keep the remote and they are giving me a £10 credit following the problems hopefully the new one is better

Hi Mollygeorge, how do I move files from my Amazon Fire TV stick to my new 2nd gen Amazon Fire TV?
Thanks,
Christian

Comalley2016 said:
Hi Mollygeorge, how do I move files from my Amazon Fire TV stick to my new 2nd gen Amazon Fire TV?
Thanks,
Christian
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just open es file explorer on both the firestick and fire tv which ever has the file you want to send long press it until a tick appears and select send and it will transfer it over

Replacement 4k fire tv arrived today tried sky go again same message hdmi not supported tried it in the tv which original fire tv is and sky go is working but still getting the damn message also can anyone confirm wether the powerlight should be on when using the 4k fire tv as a light only appears when i use the remote just confused as the original fire tv powerlight is on constantly

mollygeorge66 said:
Tried this version Callanish same message hdmi not supported can't figure out what the hell the problem is I'm baffled how the hell is it working on my original fire tv set up exactly the same way but won't work on the 4k fire tv I'm totally stumped
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So, basically what we can surmise from all this is that the Fire TV 2 boxes have aggressive HDCP copyright protection built in to prevent apps like Skygo from functioning. The options remaining, imho, are either A) purchase another Fire TV 1 box used or new if you can find one B) purchase a new Fire TV stick as it's still a version 1 device and I can vouch that it still works with Skygo 2 C) run one of the many Android boxes out there, sideload skygo and do some testing, or D) Do what I did and run a Intel Nuc; (a windows type box) or something similar, and hook it up to a usb Wireless keyboard and run skygo through a browser. That's what I use as a backup option. Yes, you could also use a computer connected with an hdmi cable to a tv, but the Intel NUC, for me, streamlines the process. Probably impractical for your needs, but just want to point out another option. The Point is, unless some other people on the forum chime in telling you that they've gotten skygo to work on the Fire TV 2, and how they've done it, then it might be time to throw in the towel on this one and think about some other options. You know Amazon and Sky are going to continue to make it harder to do what we want, so it might be better to just find a box, like the Fire TV 1 or Fire TV stick and at least get Skygo working again.
For the record, I've got my Fire Tv boxes and stick blocked for any future Amazon firmware updates. I'm thinking that Amazon could introduce an update that prevents the Fire TV 1 and Stick from working with Skygo as well, so better safe than sorry.

Thanks for the reply Callanish I'm thinking I'll just leave it as it is and wait for someone to say wether on not there's a solution for sky go on the 4k version all my other apps bt nbcsn directv play flawlessly and i can't be bothered sending it back again and setting another one up from scratch thanks for trying to help

mollygeorge66 said:
Thanks for the reply Callanish I'm thinking I'll just leave it as it is and wait for someone to say wether on not there's a solution for sky go on the 4k version all my other apps bt nbcsn directv play flawlessly and i can't be bothered sending it back again and setting another one up from scratch thanks for trying to help
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Sorry. Wish I could have been more helpful.

sry for the 2 years late answer:
you need to set "auto" in display-settings - not 4k/1080pX0/720pX0

FireTV 3 and older Philips TV - "No Signal"

Hi guys,
I have a weird problem I cannot solve and it drives me crazy.
My girlfriend and I have an older Philips TV (t315xw02vf). As we enjoy watching Amazon Prime and Netflix, we bought the new FireTV 3rd gen. Not that we needed the newest version, it just wasn't possible to buy an older one via Amazon Germany.
Now the problem: the TV won't recognize the FireTV. It keeps showing "No signal". All HDMI inputs of the TV work, I tried with my laptop and an HDMI cable. The FireTV itself works, too, I tried at my parents house (they have a newer TV). Of course, the FireTV is active, it even gets slightly warm. I also tried to set the resolution to the lowest possible (via my parents TV), but even then the problem stays.
I consulted Google, and it seems there are known problems with HDCP 2.2, but I thought that was only a problem with 4k streaming. Or does the FireTV 3rd Gen use HDMI 2.0 and my TV has only 1.0? Does anybody know a solution? As we are students, the FireTV was quite expensive for us, and buying a new TV is no solution either...
I'd be really grateful for help. Thanks in advance.
Spaceoid

Logitech Harmony Hub will not control Fire TV

I have had a Harmony Hub and Fire TV for years and it always worked, until I tried to adjust some custom settings for Delay on Input because sometimes it wouldn't change the input to my Fire TV....after that, Harmony will no longer control the Fire TV with the remote. I have tried deleting the Fire TV device, deleting and recreating the Watch FIreTV activity, nothing works.
It will pair fine in Bluetooth settings on the Fire TV, it just will not control anything.
Any ideas on how I can get this to work again?
FYI, the Amazon Fire TV remote works fine, but I want to go back to using my Harmony Remote for everything.
This just started happening 2 days ago when I made some changes, which I have since reverted back to Defaults in an attempt to fix this issue.

Ok, well nevermind...so this time I opened up the App to see if I could control it that way and it told me that my hub was in pairing mode...even though I had already paired it. This time it paired again and I had access. My only thought is possibly this FireTV may have paired with my other Harmony remote in another part of the house. It all seems to be working fine now.

Rooted stock rom Firetv remote Bug?

So I have a few fire sticks from tank Sheldon Sloan etc and all of them after a few weeks the firetv remotes stop working even after replacing the batteries the fire stick says it is not connected to the remote and the remotes still control the tv volumes just fine. has anyone encountered this or is it something I did wrong with rooting the devices?