Develop Bugs

Screen off during call

Just a noob question, does our zl's screen does not turn off during call specifically when you put your phone near the ear? Mine's not turning off.

loonlekim said:
Just a noob question, does our zl's screen does not turn off during call specifically when you put your phone near the ear? Mine's not turning off.
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The answer is your proximity sensor has been disabled , so you must try uninstall the 3rd app what made it disable

i had the same problem, but it was not always (sometimes).
After the full hard reset it become very better, but not ideal.
Sometimes i feel that my ear pushing the numbers while talking )))) maybe it global problem of model?

ZF2 screen unlocks when in pocket

Hi guys, am i the only one with this strange behaviour? Phone screen unlocks when in pocket, seems like it is sensitive to the touch of my legs. Can i prevent it from unlocking?

Put the screen facing outwards?
Sent from my ASUS_Z00AD using Tapatalk

Same thing happens to me. They should prevent the screen from waking up when the sensor detects something close to the phone like LG does

Happens to me, I put it facing outwards. It seems to happen when there's a notification and the screen lights up.
Sent from my ASUS_Z00AD using Tapatalk

Same for me, but put the screen facing outward isn't very comfortable in the pocket.
Maybe enabling the sweeptosleep feature instead of double tap to wake is can help to solve the problem, but i don't want do unlock the bootloader.[emoji52]
Sent from my ASUS_Z00AD using Tapatalk

Hank87 said:
Same for me, but put the screen facing outward isn't very comfortable in the pocket.
Maybe enabling the sweeptosleep feature instead of double tap to wake is can help to solve the problem, but i don't want do unlock the bootloader.[emoji52]
Sent from my ASUS_Z00AD using Tapatalk
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It's sweeptoSLEEP, not sleeptowake, so it doesn't help.

kanagawaben said:
It's sweeptoSLEEP, not sleeptowake, so it doesn't help.
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I thought that it do the both things, isn't it?
Sent from my ASUS_Z00AD using Tapatalk

Hank87 said:
I thought that it do the both things, isn't it?
Sent from my ASUS_Z00AD using Tapatalk
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No, or at least it didn't when I tried it.

You can actually use the proximity sensor to decide if the device will wake or not with doubletap2wake if you're using xposed with GravityBox. So if the sensor detects something's in front it won't wake. But expect some delay to wake your device.
Sent from my ASUS_Z00AD using Tapatalk

I turned off the double tap to wake feature and haven't looked back. It was never cnsistent for me anyway; sometimes I would need 4 or 6 taps altogether, with delays to see if it worked. The button rarely misses.

i had same problem.decided to remove double tap to wake.

CenereZar said:
i had same problem.decided to remove double tap to wake.
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This may help, or you could enable a pattern or pin for the lockscreen.

ASUS_Khang said:
This may help, or you could enable a pattern or pin for the lockscreen.
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Tryied but it opens the emergency call dialer and send calls... lol
Moreover, type the pattern every time i have to unlock is very annoying.
Sent from my ASUS_Z00AD using Tapatalk

Hank87 said:
Tryied but it opens the emergency call dialer and send calls... lol
Moreover, type the pattern every time i have to unlock is very annoying.
Sent from my ASUS_Z00AD using Tapatalk
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Completely understand. I've tried taking my phone out of my pocket without any issues (the screen is still black), I also have double tap to wake enabled, but haven't experienced the problem. I'll bring it up with our team.

If i cover the phone sensors with my finger, dttw doesn't work, so it shouldn't work in the pocket. It's proximity sensor related.
Sent from my ASUS_Z00AD using Tapatalk

ione2380 said:
If i cover the phone sensors with my finger, dttw doesn't work, so it shouldn't work in the pocket. It's proximity sensor related.
Sent from my ASUS_Z00AD using Tapatalk
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I just tested and covering the sensor does in fact stop it on my phone, and yet I'm still getting random wakes in my pocket. I know it's dttw because I feel a short, single vibration, so I don't know what's going on.
Sent from my ASUS_Z00AD using Tapatalk

turn off double tap to wake is a nightmare with zen 2
leave it on and get used to it

ASUS_Khang said:
Completely understand. I've tried taking my phone out of my pocket without any issues (the screen is still black), I also have double tap to wake enabled, but haven't experienced the problem. I'll bring it up with our team.
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I have found that the thickness of the lining of my pants pocket greatly affects whether the phone turns on. If the pants are loose and the phone can bounce aroudn a bit is even more likely. Jeans are never a problem, but my suit pants are always a problem.

alose said:
I have found that the thickness of the lining of my pants pocket greatly affects whether the phone turns on. If the pants are loose and the phone can bounce aroudn a bit is even more likely. Jeans are never a problem, but my suit pants are always a problem.
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Interesting...I'll make sure to note that...note to self: don't go running in suit pants.

Phone screen stays black on phone calls.

I'm not sure if it's a proximity issue, software, or related to the phone app itself but quite frequently when I'm on a phone call my screen will stay black even if I pull my face away from the phone. Pressing the power button does nothing, double pressing it for the camera shortcut will have the phone vibrate but still black screen. If I place my finger on the fingerprint scanner it vibrates but still black screen. The only way to get the screen to come back on is for the other caller to hang up. It was especially bad when I called my voicemail and couldn't hang up so it was stuck like that until I held the volume up and power buttons to manually reset the phone. Is anyone else having this issue?

Shadowblade19 said:
I'm not sure if it's a proximity issue, software, or related to the phone app itself but quite frequently when I'm on a phone call my screen will stay black even if I pull my face away from the phone. Pressing the power button does nothing, double pressing it for the camera shortcut will have the phone vibrate but still black screen. If I place my finger on the fingerprint scanner it vibrates but still black screen. The only way to get the screen to come back on is for the other caller to hang up. It was especially bad when I called my voicemail and couldn't hang up so it was stuck like that until I held the volume up and power buttons to manually reset the phone. Is anyone else having this issue?
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run it on safemode and see if it still happens, if not then there could be an app messing with the experience.. if still doenst turn on while on call on safemode, then call support.

Are u using immersive mode?

I've read that some experienced this after an update to the phone app. I had this problem and it turned out something was wrong with the proximity sensor. I downloaded an app to test the phones sensors and it always said near for the proximity sensor. Had an RMA done on it

I am having the same issue...

Funny thing, i can wake my screen well when I'm calling with my Bluetooth device (Alpine player). But if I'm using the phone, the screen stays dead.
They should at least give us an update that would let us to wake the screen manually.

You guys need to give more detail like are you stock, rooted, modded? Something to go off of

Shadowblade19 said:
I'm not sure if it's a proximity issue, software, or related to the phone app itself but quite frequently when I'm on a phone call my screen will stay black even if I pull my face away from the phone. Pressing the power button does nothing, double pressing it for the camera shortcut will have the phone vibrate but still black screen. If I place my finger on the fingerprint scanner it vibrates but still black screen. The only way to get the screen to come back on is for the other caller to hang up. It was especially bad when I called my voicemail and couldn't hang up so it was stuck like that until I held the volume up and power buttons to manually reset the phone. Is anyone else having this issue?
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Here is what you do... Remove your screen protector and throw it away. Then, buy one with a proper cutout for the proximity sensor.
Sent from my Pixel 2 XL using Tapatalk

mackentosh said:
You guys need to give more detail like are you stock, rooted, modded? Something to go off of
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I'm stock with no screen protector just an Incipio dual pro case. I've taken the case off and tried cleaning the phone but the still persists without the case on. I've also tried booting into safe mode and still the same problem occurs. At least now I've went into the settings and turned on power button ends call so I can hang up now. Talked with google support and sent them a bug report awaiting their response.

hatdrc said:
I've read that some experienced this after an update to the phone app. I had this problem and it turned out something was wrong with the proximity sensor. I downloaded an app to test the phones sensors and it always said near for the proximity sensor. Had an RMA done on it
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What app did you use? I'll try it out.

Shadowblade19 said:
What app did you use? I'll try it out.
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https://play.google.com/store/apps/details?id=asd.vector.sensor

hatdrc said:
https://play.google.com/store/apps/details?id=asd.vector.sensor
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Yep mines saying NEAR for the proximity sensor. Guess I'm going to wait on the answer from Google support and RMA the device too. It's weird because I don't have any screen protector or anything to block the sensor and the proximity sensor was fine for the first 2 months.

Shadowblade19 said:
Yep mines saying NEAR for the proximity sensor. Guess I'm going to wait on the answer from Google support and RMA the device too. It's weird because I don't have any screen protector or anything to block the sensor and the proximity sensor was fine for the first 2 months.
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Mine too. I had no case or screen protector on it. They had me send a bug report first.

hatdrc said:
Mine too. I had no case or screen protector on it. They had me send a bug report first.
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Yeah I already sent them a bug report last night. Thanks for all the help appreciate it.

Closed per OP request.

Ghost touches in pocket? [Proximity sensor issue]

Anyone think that perhaps the proximity sensor of this device doesn't work always?
After using my phone if I put it in my pocket without locking I expect that it will not register ghost/accidental touches but I don't think the phone handles that very well. Often when I pull out the phone I can see some random screen got opened.
Are others also facing this issue?

manish_bhaumik said:
Anyone think that perhaps the proximity sensor of this device doesn't work always?
After using my phone if I put it in my pocket without locking I expect that it will not register ghost/accidental touches but I don't think the phone handles that very well. Often when I pull out the phone I can see some random screen got opened.
Are others also facing this issue?
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Not random screen opening but once i remove it out of my pocket i get a warning screen saying accidental touch protection is on or something.
Or sometimes a clock, the one on the lock screen where you just tap on it and it zooms in the clock.

Have you turned ON the Accidental Touch Protection? I initially had Ghost Touch problems during jogging but with the change of placement of the phone, i now dont have the problem. Make sure that the screen faces the pocket side not the thigh side. Most of the ghost touches happen while interaction with the thigh.
Sent from my SM-A505F using Tapatalk

Sukhi said:
Have you turned ON the Accidental Touch Protection? I initially had Ghost Touch problems during jogging but with the change of placement of the phone, i now dont have the problem. Make sure that the screen faces the pocket side not the thigh side. Most of the ghost touches happen while interaction with the thigh.
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The setting was already on. Anyway I toggled it off and on again just in case. Making the phone face outwards in the pocket may work as a suggestion, but it still probably implies that the phone is not doing a good job in blocking these accidental touches. I also like the screen inwards in case I hit a table edge or something.
The other setting I did is to ensure the phone locks itself quickly after the screen goes off. Earlier I had it at a higher value and its possible the device was switching on to an unlocked state. This is working a little but in my old devices I recall I was able to pocket even if the screen was on and i didn't really have this issue.

Accidental Touch option don't working well as need it.
Sometimes working and sometimes don't but proximity sensor working like a charm
Think it's a software bug.
Working like on a wind

Question Proximity sensor failure

Currently running Pixel Experience Plus android 11. Others dont report the same problem.
Would this be ROM based, firmware based, vendor based, or what else ??
Its a major annoyance as the tap to wake, face unlock, and position of the fingerprint reader all mean this wakes in pocket constantly.
Tried hard resets etc but stumped.

Phat Phreddy said:
Currently running Pixel Experience Plus android 11. Others dont report the same problem.
Would this be ROM based, firmware based, vendor based, or what else ??
Its a major annoyance as the tap to wake, face unlock, and position of the fingerprint reader all mean this wakes in pocket constantly.
Tried hard resets etc but stumped.
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Click to collapse
The reality is there is no proximity sensor present in mi 11x

and in miui the call screen becomes black as miui using accelerometer and some kind of hack to do that.

LikeCustomRom said:
The reality is there is no proximity sensor present in mi 11x
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What the f...
So this constant pocket activation is a feature ??
I cant believe everyone is just living with this ??

Unfortunately it is so and this explains why even if the phone is away from the ear but placed vertically the screen turns black.

pegasoc said:
Unfortunately it is so and this explains why even if the phone is away from the ear but placed vertically the screen turns black.
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Is that only with MIUI ??
So what combination of settings are people using to minimize this ??
I haven't had a phone without a proximity sensor in years, I didnt even think one would be sold that way.. Its unusable like this, constantly waking in pockets, error input and attempted unocks etc

Testing it (pixel experience plus) my phone never senses, in any orientation.. Others report some form of sensing.
Upright.. hand to phone.. hand over phone.. I am not getting anything.
It wakes on movement.. It wakes to attempt face unlock (I guess).. It wakes on screen touch,, it never overrides that despite there being an option to prevent accidental wake up (which has no noticeable effect). I dont see what combo of settings may be correct here.
Its currently flat out unusable.. Its a mobile phone which you cannot put in your pocket and which wakes as you carry it. People cant be just accepting this...

The Truth is truth that this phone doesn't have proximity sensor

LikeCustomRom said:
The Truth is truth that this phone doesn't have proximity sensor
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thats now shockingly understood..
But other people report some kind of gyro / light sensor / accelerometer / etc combination thats providing some useability. Useability I dont have (Pixel experience plus 11).
The config I have so far.. Is not doing anything.. and is basically non viable..
You cant put it in your pocket !!! What kind of mobile phone cant be put in a pocket or carried..

Phat Phreddy said:
Its a major annoyance as the tap to wake, face unlock, and position of the fingerprint reader all mean this wakes in pocket constantly.
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Click to collapse
I don't get what your problem is, plz describe it better. You say that you have problem with proximity sensor, but then you go on to say that your phone unlocks in your pocket for no reason and I see no connection between these two statements. Proximity sensor works only during calls, it has nothing to do with preventing unlocking tge smartphone in your pocket. Are you sure that you're not accidentally putting your finger on the fingerprint reader when you put it in the pocket? If you want, you can make the fingerprint reader read your fingerprint only after you press the power button, mere touching will not unlock it. But you have to change it in settings in MIUI, I am not sure how it works on your Custom ROM.
I have no problems you describe on my Poco F3 unit. If reverting to stock MIUI doesn't work, consider sending it for a warranty repair.
Phat Phreddy said:
Currently running Pixel Experience Plus android 11. Others dont report the same problem.
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Yep, sounds like a hardware problem.