Related
Just got this email a few hours ago from them:
"Dear Customer,
The item that you pre-ordered from us on the order reference above is
now available, please confirm your pre-order so that we may ship your
goods as soon as possible.
The item you ordered is:
Google Samsung Galaxy Nexus I9250 Android Smartphone (Unlocked, 16GB)
Our sale price is:
$749.99 US
$809.99 Canadian
Please indicate how you would like your item shipped.
If you no longer require the goods please let us know so that we can
allocate your stock to another customer.
For your convenience you can now log on to the ‘My Account’ function
and update any of the following:
• View dates/times of when orders are placed
• View status of orders
• View tracking information on shipped orders
• Change payment details
• Change billing address
• Change delivery address"
I mad this way back in October and kept it as a backup in case Handtec didn't come through but seeing as they did get it, already have my money, and are cheaper I'm canceling this one and going with them.
For anyone in the US who still wants to order one despite the SAV issue and doesn't want to deal with making an international order they're another viable option.
Don't know if 750 is viable.. what a mark up.
xManMythLegend said:
Don't know if 750 is viable.. what a mark up.
Click to expand...
Click to collapse
They're just passing the import fees along to the consumer and trying to make a $30-$40 profit like Negri did. Personally I have no problem going through a UK retailer but a lot of folks were hesitant.
I just received the same email too.
They were actually expecting stocks due next Monday. It looks like it arrived earlier.
For the price, I think it is OK. There is a $20 coupon which brings the total down to 729, plus they do not charge tax outside IL.
I just placed an order through expanys usa, only because my bank was blocking transactions though Handtec due to "fraud", which is rubbish because they are a legit company. Anyway Expansys charged me for shipping, while advertising free shipping, also none of the coupon codes worked (10OFFLC nor 20OFFLC).
I believe it is free shipping for 3-5 day.
Sent from my GT-N7000 using Tapatalk
I just placed an order with them clicking through Mr. Rebates to get 2% back and $20 off. The email acknowledgement shows -$20 for a total of $729.99.
I'll check my CC to see if they did only charge $729.99 or added to that.
rashad1 said:
I just placed an order through expanys usa, only because my bank was blocking transactions though Handtec due to "fraud", which is rubbish because they are a legit company. Anyway Expansys charged me for shipping, while advertising free shipping, also none of the coupon codes worked (10OFFLC nor 20OFFLC).
Click to expand...
Click to collapse
I tried 20OFFLC and it did apply it. It shows it at the bottom. For warranty is expansys USA a authorized Samsung reseller?
oh man, soo tempting. I could probably have one in my hands this Friday
ruthlesset said:
I tried 20OFFLC and it did apply it. It shows it at the bottom. For warranty is expansys USA a authorized Samsung reseller?
Click to expand...
Click to collapse
Anything sold outside its intended country of sale is considered grey market by Samsung and has no warranty. However, during the life of the two-year warranty Expansys-USA will send the phone to their UK affiliate for service on behalf of their customers. Anyone buying from Negri, Amazon, or eBay has no warranty. No one in the U.S. is authorized to sell the phone by Samsung and it's not a U.S. product. Should the phone need service, Samsung UK will ask for a receipt and/or credit card statement. The purchase had to be made in the UK in GBP and from an authorized reseller for the warranty to be valid. They also keep a database of which phone serial numbers were sent to specific dealers/distributors. Many i9100 repairs were rejected because they didn't meet the requirements I described. All us i9100 owners went through this when the phone first came out so what I'm sharing is fact.
I got the same email. My total was 729.99 and I was more comfortable buying from a company with a US presence.
$750 + $29 for 1 day shipping. = $777.94
is it worth it?
BarryH_GEG said:
However, during the life of the two-year warranty Expansys-USA will send the phone to their UK affiliate for service on behalf of their customers.
Click to expand...
Click to collapse
Where does it say that the phone comes with a two-year warranty? Does it say that one the Expansys USA website?
Any word if EX will ship these with USA plugs?
bmstrong said:
Any word if EX will ship these with USA plugs?
Click to expand...
Click to collapse
They will ship with a UK/EU to USA adapter.
Has anyone's Expansys USA order status for this phone changed to "Shipped" yet?
bmstrong said:
Any word if EX will ship these with USA plugs?
Click to expand...
Click to collapse
Good question.
BarryH_GEG said:
Anything sold outside its intended country of sale is considered grey market by Samsung and has no warranty. However, during the life of the two-year warranty Expansys-USA will send the phone to their UK affiliate for service on behalf of their customers. Anyone buying from Negri, Amazon, or eBay has no warranty. No one in the U.S. is authorized to sell the phone by Samsung and it's not a U.S. product. Should the phone need service, Samsung UK will ask for a receipt and/or credit card statement. The purchase had to be made in the UK in GBP and from an authorized reseller for the warranty to be valid. They also keep a database of which phone serial numbers were sent to specific dealers/distributors. Many i9100 repairs were rejected because they didn't meet the requirements I described. All us i9100 owners went through this when the phone first came out so what I'm sharing is fact.
Click to expand...
Click to collapse
Thank you for the clarification. Any idea as to how is their customer service in case something goes wrong with the phone?
Buying from EXPANSYS USA does not void a warranty by any means. I sent my GS2 back for a repair with no problem at all. In fact, I called EXPANSYS and spoke with a rep there that offered to take care of everything for me. I shipped it back to EXPANSYS and they forwarded it on to France for me, got it repaired, and shipped my phone back to me when it was finished. They also gave me all the information I would have needed if I wanted to do it myself. I just went through them to alleviate any huge shipping fees and any unforeseen obstacles. It looks like they do have the Galaxy Nexus in stock now.... It's hard not to buy one!!!
aaronmoe said:
It looks like they do have the Galaxy Nexus in stock now.... It's hard not to buy one!!!
Click to expand...
Click to collapse
I am tempted, but I really want the 32GB version.
Agreed. It baffles me that they didn't put any expandable memory slots on this device.
Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
bump... pls help out som1?? ne1 with a nexus, can u pls confirm the international warranty status?
I ordered from Negri. To my knowledge Samsung UK wont warranty imported GalNex directly.
Negri's policy:
Every (Non Carrier Branded) device comes with a 1 year warranty from the manufacturer. After 25 days our exchange/return policy has expired, you should contact the manufacturer for repair or for warranty replacement or exchange, if your device qualifies for this. Please contact the manufacturer to determine if the device you hold is covered under their warranty. If you would like to send your device to us to send to the manufacturer you are free to do so. Please request an RMA. This will delay the warranty process by 1-2 weeks and you will be charged shipping to and from the manufacturer. You will need the original invoice from us in order to have your item repaired or exchanged by the manufacturer. Warranty varies by manufacturer, but typically warranties are valid for 1 year from purchase.
Click to expand...
Click to collapse
I would guess the other importers are similar. The device is covered under warranty, but needs to be shipped back to the importer you purchased from and from there back to Samsung UK. At least thats the impression I get, could be wrong.
psycho2097 said:
Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
Click to expand...
Click to collapse
I believe Samsung does not have international warranty atleast for this phone. If it was released in a particular country, you need to send ti to their repair center in that country for service.
If you buy it from expansys-usa, then you send the phone to them and they will send it to samsung uk for repairs.
warranty is what is definitely keeping me on the sidelines.
i'll wait for the release of the verizon version first and see if any announcements are made regarding a GSM release in the US.
Most likely i'll end up ordering sometime next week.
i hope BB sells the GSM unlocked version soon. i'd rather go through them.
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
deleted for redundant post.
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
BarryH_GEG said:
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
Click to expand...
Click to collapse
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
Show of hands:
How many people have actually used their warranty? Seriously?
I mean, it's nice as a comforting thing, but in 10 years I have never needed a warranty.
Most things that go wrong aren't warranty issues anyway (dead battery, physical/water damage, etc).
It just seems like people are leveraging this as a reason not to buy.
Once you root, it's done with anyway (any warranty, that is).
I don't think you're done with warranty if you root. Or has anyone actually heard not getting support or service because of root? You can also always revert to stock, but I'm thinking if not to although I'm soon sending mine for inspection due to screen issues.
I was instructed by Samsung UK to contact local Samsung for support, but that can be because of all the neat customer rights things here in EU.
Sent from my Galaxy Nexus using XDA App
predation said:
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
Click to expand...
Click to collapse
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
psycho2097 said:
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
Click to expand...
Click to collapse
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
BarryH_GEG said:
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
Click to expand...
Click to collapse
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2. i dont know how that works. stupid dilemma. Then again, i dont want to buy the buy the phone then find out that it has a damaged screen/yellowish screen, non-responsive buttons and crap and have to live with that for the next 2 years. no sir. Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
ps, heres the reply from clove-
Thanks for your email. We cannot guarantee that the warranty is truly international. We do find in most cases that the service centres in different countries will accept the handset for repair, but not always. It does come with a 2 year UK warranty, but as you mentioned, this may not be suitable for yourself.
psycho2097 said:
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2.
Click to expand...
Click to collapse
You're reading something made up by a third-party reseller listing on Amazon. The below link is for a SGS2 fulfilled by Amazon. You'll notice it says "no warranty" in the product title. There's no such thing as an "international warranty." The warranty is what's offered by Samsung which varies based on where the phone is sold.
http://www.amazon.com/gp/product/B004QTBQ2C/ref=olp_product_details?ie=UTF8&me=&seller=
Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
Click to expand...
Click to collapse
I don't know what Samsung's warranty policy is for products sold in India. But you better check where an Indian purchased phone can be repaired otherwise, if it's the same policy as the rest of the world, that's where you'll be sending it should it need repair.
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
mstyle88 said:
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
Click to expand...
Click to collapse
Someone with an ISGS2 that needed a new display got all the way through the process to the point of it being received by the Samsung repair center in TX. When they got it, they sent it back. Samsung, more than any other manufacturer, does everything they can to make grey market imports distasteful. They are the only phone maker that belongs to AGMA.
http://www.agmaglobal.org/
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
I bought two Galaxy Nexus units and discovered that one has a defective speaker.
Anyone know if I can mail it directly to Samsung in the UK and they will mail it back to me here in Canada? I don't mind paying the postage to the UK and get it faster rather than having it forwarded to Samsung through unlocked-mobiles.
krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
Click to expand...
Click to collapse
I used my warranty on both my Nexus One and Nexus S. I got a replacement N1 from HTC and a new PCBA in my NS from Samsung, both free of charge. Both phones were rooted but re-locked before sending them in.
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
Click to expand...
Click to collapse
The SGS2's weak link is the way the USB port is mounted. It can come loose and get pushed up in to the phone. It happened to a couple of people. It's too early to tell if the GN has a common failing. For warranty work, you ship the phone to Samsung in the UK and they repair it and pay shipping back.
---------- Post added at 12:40 PM ---------- Previous post was at 12:36 PM ----------
irishrally said:
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
Click to expand...
Click to collapse
If you buy from Expansys-USA or Negri you ship the phone to them in the U.S. and they forward it on to their affiliates overseas for repair. It'll cost less for shipping but will take longer. The warranty is intact if you buy it from the UK.
As for Canada, that's a good question. The phone's not being sold directly there it's being offered via the carriers. If the carrier handles the repairs I don't know what happens when you're not a subscriber and don't have an account with them. I don't know if Samsung Canada will directly repair a carrier branded phone. If they will, Canada's a lot faster and cheaper if the phone needs repair.
Just out of curioustiy will HTC honor the warranty? I got.it of eBay from a store and am curious if we get it?
Sent from my HTC One X using Tapatalk 2
Yes, you should have a 1 years warranty on it. You can call them and ask. Its a pain to use. You have to mail in your phone and its takes 2-3 weeks to get it back.
MadHatter01 said:
Yes, you should have a 1 years warranty on it. You can call them and ask. Its a pain to use. You have to mail in your phone and its takes 2-3 weeks to get it back.
Click to expand...
Click to collapse
Expansys-USA says all the One X International units they sell have a standard 2 year warranty from HTC, not one.
There's a two years repair warranty from HTC. But they take like 2 weeks and sometimes don't fix.
Sent from my HTC One X using XDA
I called HTC and they said no!!!!
Sent from my HTC One X using Tapatalk 2
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
BarryH_GEG said:
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
Click to expand...
Click to collapse
I have proof of ownership and the store I got it from said they get it directly from HTC.
Sent from my HTC One X using Tapatalk 2
VtHondaGuy08 said:
I have proof of ownership and the store I got it from said they get it directly from HTC.
Click to expand...
Click to collapse
1) If you bought the phone in the U.S. the warranty is automatically void because it was sold outside the country of intended sale. HTC doesn't offer unlocked phones in the U.S. therefore no reseller is authorized to sell it. A U.S. receipt for a device not offered in the U.S. isn't going to cut it with HTC.
2) Whether from an individual or a reseller, it is highly unlikely that whoever you bought it from got it directly from HTC. Most likely they purchased it from an overseas reseller or distributor who themselves may not be authorized by HTC. Therefore, in HTC eyes, you're not the original purchaser.
The manufacturers don't want people buying grey market phones and enforce the warranty terms very strictly. Outside of buying it abroad from an authorized reseller or Negri and Expansys-USA you have no warranty protection and HTC really doesn't care. The One X is my fourth imported device and there have been horror stories on every forum when people discover that they have no warranty. At this point, your best bet is seeing if SquareTrade will cover it. If who you bought it from intentionally misled you might try and reverse the sale.
I recently made a claim with HTC USA for my One X as the USB/charging port stopped working. The guy who took the call placed me on hold to see if the phone would be covered under the US warranty as the phone was from a different country. He came back on the line and said it was good to go and I wouldn't have to call HTC in the country of origin to file the claim. Now whether or not they will cover the defect under warranty is in question as I have unlocked my boot loader and flashed a custom ROM. Phone is still in transit to HTC in Texas as of right now.
Sent from my Xoom using XDA Premium HD app
nooomoto said:
Now whether or not they will cover the defect under warranty is in question as I have unlocked my boot loader and flashed a custom ROM. Phone is still in transit to HTC in Texas as of right now.
Sent from my Xoom using XDA Premium HD app
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Click to collapse
And when they look at your receipt or ask you for one if you didn't send it in at the same time. Great news though if it works.
I think it comes down to who answers the phone call. I had an unlocked vivid purchased on eBay three weeks of use resulted in a dead speaker. Contacted HTC shipped the phone got it fixed, no receipt, sales record, etc required they track all that by imei number I believe.
Plus never ever tell them you purchased it from a "friend" or eBay. Simply lie, if that goes against your moral character that's understandable. Despite what sellers state on eBay unless you can confirm they are an authorized re-seller/seller HTC doesn't legally have to honor the warranty as you would be owner number 2 even if the phone was never turned on.
Sent from my HTC One X using xda premium
BarryH_GEG said:
And when they look at your receipt or ask you for one if you didn't send it in at the same time. Great news though if it works.
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I do have the receipt, however I wasn't asked for one either on the phone or in the email with shipping instructions.
Sent from my Xoom using XDA Premium HD app
BarryH_GEG said:
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
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While this is true, the country bit is not always enforced, especially for international phones. There are already multiple stories of HTC accepting repairs for example, for a UK phone sent in for repair in Germany/France/Somewhereelseineurope. Something I have come to understand about HTC is they are not Apple (for whom I used to do phone service). They are a lot more forgiving about the international nature of many of their phones and tend to cut you a bit more of a break so that you continue to buy their phones up front
kamui957 said:
They are a lot more forgiving about the international nature of many of their phones and tend to cut you a bit more of a break so that you continue to buy their phones up front
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Great to know. I'm used to dealing with Samsung and their Nazis when it comes to warranty enforcment. My i9100 is in the UK as we speak getting its bezel replaced so I can sell it. On paper, HTC and Samsung look about the same. With Samsung you know you're screwed. It's kind of rough with HTC because you won't know you're screwed unless you are.
This guy was just refused service on his international One X.
http://forum.xda-developers.com/showthread.php?t=1631939&highlight=canada
I wish I could find the email of someone higher up the HTC food chain and email them about the problem, I think its crazy they wouldn't honor the warranty.
BarryH_GEG said:
Great to know. I'm used to dealing with Samsung and their Nazis when it comes to warranty enforcment. My i9100 is in the UK as we speak getting its bezel replaced so I can sell it. On paper, HTC and Samsung look about the same. With Samsung you know you're screwed. It's kind of rough with HTC because you won't know you're screwed unless you are.
This guy was just refused service on his international One X.
http://forum.xda-developers.com/showthread.php?t=1631939&highlight=canada
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Click to collapse
I thought samsung was good and at least replaced phones if it was their fault......no?
BarryH_GEG said:
1) If you bought the phone in the U.S. the warranty is automatically void because it was sold outside the country of intended sale. HTC doesn't offer unlocked phones in the U.S. therefore no reseller is authorized to sell it. A U.S. receipt for a device not offered in the U.S. isn't going to cut it with HTC.
2) Whether from an individual or a reseller, it is highly unlikely that whoever you bought it from got it directly from HTC. Most likely they purchased it from an overseas reseller or distributor who themselves may not be authorized by HTC. Therefore, in HTC eyes, you're not the original purchaser.
The manufacturers don't want people buying grey market phones and enforce the warranty terms very strictly. Outside of buying it abroad from an authorized reseller or Negri and Expansys-USA you have no warranty protection and HTC really doesn't care. The One X is my fourth imported device and there have been horror stories on every forum when people discover that they have no warranty. At this point, your best bet is seeing if SquareTrade will cover it. If who you bought it from intentionally misled you might try and reverse the sale.
Click to expand...
Click to collapse
I recently ordered unlocked HTC One in USA from HTC
There have been some discussions during the last week of Jan regarding a bundle of S20 + buds+ for free if you Pre-order.
I'm on Tmobile US and did not see any mentioning of that, nothing was mentioned also during the announcement.
Does anyone have any details on that?
Thanks.
gilbnx said:
There have been some discussions during the last week of Jan regarding a bundle of S20 + buds+ for free if you Pre-order.
I'm on Tmobile US and did not see any mentioning of that, nothing was mentioned also during the announcement.
Does anyone have any details on that?
Thanks.
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Click to collapse
It does and it doesn't! Pre-order on Samsung.com and you get a $200 samsung shop credit, which you can use for the buds+.
I'm on the tmobile Jump program so I was planning to upgrade through them.
Last year I did the same for my S10+. They ran similar promotion and I got my Buds..
Just hoping that tmobile will do the same though no info from there on that.
amazon rulz
hi everyone,
pre-ordered my S20 Ultra Silver Grey on Amazon and l got the confirnation that after i will receive them, i will also get the Buds+ from Samsung. super!
Pre-ordered a S20 Ultra 5G yesterday on Italian Samsung website and, yes, there is the free buds+ promotion. Yeah!!!!
For the S10 you bought the phone then submitted a receipt to Samsung. They give you a credit for the price of the buds, but you could spend it on other things if you wanted.
gilbnx said:
There have been some discussions during the last week of Jan regarding a bundle of S20 + buds+ for free if you Pre-order.
I'm on Tmobile US and did not see any mentioning of that, nothing was mentioned also during the announcement.
Does anyone have any details on that?
Thanks.
Click to expand...
Click to collapse
YellowGTO said:
For the S10 you bought the phone then submitted a receipt to Samsung. They give you a credit for the price of the buds, but you could spend it on other things if you wanted.
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Click to collapse
I think there was a form I had to fill up with Samsung... But whatever that is, I hope I will eventually get the Buds+ for free if I get my phone through Tmobile.
I get the buds plus for free as well , just as well with the 1500 spent on the 512gb version , only a pain not getting mine until march 12 ( holland) and not on the 6th like everyone else.went for the grey version as i have not yet had a grey phone before. The option for the free buds was in the ordering options on samsungs website.
pre ordered from UK Vodafone not sure how you submit proof of purchase for the buds+ offer when you buy through their call centre?
anyone have experience in this with previous deals with UK Vodafone?
So in the US, we get a $200 credit, no free buds. I was hoping for the free bauds, and the credit. Oh well.
Doesn't the freebie depend on if you buy from the carrier or from samsung? I know it has differed in the past. Hoping for the credit though so I can get the buds and a case
dasers13 said:
Doesn't the freebie depend on if you buy from the carrier or from samsung? I know it has differed in the past. Hoping for the credit though so I can get the buds and a case
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Click to collapse
In the us, only the $200 credit is available.
It comes with a $200 credit, and have the option to spend or use it during the pre order. I used it to buy the Galaxy Watch 2, added $49 only.
It depends on the region. US and Korea get a credit and for example Europe gets the Buds+.
T-Mobile just reminded me you get the credit when you sign in and register with your new phone on Shop Samsung. It'll be the $200 credit.
Just preordered the Ultra. Used $200 credit for the free AKG Noise Canceling cans instead (I already have way too many true wireless earbuds, but didn't have any NC anything, so that made up my mind).
You have to go on the Samsung shop app once you get your phone if you ordered outside of Samsung.com or Samsung shop and enter your imei and upload your receipt from your carrier. Then you will get $200 in like 2-6 weeks. I actually got $235 because I registered when they first sent emails out about pre-orders.
I got an email this morning saying pre orders were ready. When I clicked the link within the email, I followed through with the order and was able to get the $235 instant credit since the email was tied to my reservation. Was able to order myself the new Galaxy Buds+, the 45 watt fast wall charger, and black silicon case. Not a bad deal at all especially with me getting $600 off for my S10+. Said delivery by March 4th, less then 2 weeks away ???
Device - Samsung S22 (256GB) Green
After a gruesome exeperience of 8 visits with the Samsung service center over battery drainage issues, I received the DOA certificate from the Samsung service center. I have mailed it to [email protected] as well.
Is there an option of opting for Refund on the device rather than getting a replacement device?
Please share any of your experience if you were able to get a refund/replacement device
Send back to where you purchased it and do a charge back through the bank MC you used.
Unfortuntely
blackhawk said:
Send back to where you purchased it and do a charge back through the bank MC you used.
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Click to collapse
Unfortunately dont have this option in India as far as I know.
The support center mentioned they would be shipping the replacement device in 5 days, but I have insisted on a refund. They have been stalling past 3 days. Awaiting update on it today.
Just wished to know if anyone was able to secure a refund instead of a replacement and any other process they followed.
kun8l88 said:
Unfortuntely
Unfortunately dont have this option in India as far as I know.
The support center mentioned they would be shipping the replacement device in 5 days, but I have insisted on a refund. They have been stalling past 3 days. Awaiting update on it today.
Just wished to know if anyone was able to secure a refund instead of a replacement and any other process they followed.
Click to expand...
Click to collapse
In the US what I do if the merchant refuses a refund:
Call bank of card used, tell them what happened, that I want a full refund and why.
Send device back. Wait.
Most bank will issue a temporary refund in a few days pending completing the charge back which takes about 30 days.
India is complicated, a lot of that comes from it being a former British colony. The vendor doesn't want an open box special. Tough.
Use whatever resources at your disposal including state to get it refunded in full. Badger Samsung too about the vendor.
Personally I think the N10+ N975U1 is a better phone in real life usage. I think Samsung could be doing much better builds with their flagships but they just aren't...