Hi folks,
I recently bought an Active Watch 2 and already have a Vodafone UK mobile account to which I added the One Number service.
I've discovered that on my watch while on 4G, I cannot make or receive phone calls.
There is definitely a data connection there, as I can send a text message or use the Internet browser app to view a website.
What happens is I dial a number, I get 2 beeps and then a Call Ended message. I've spent over 10 hours on the phone/chat to Vodafone trying to get this resolved to no avail. I've done a number of resets, SIM swaps etc.
This morning I noticed on the watch under Settings in the Phone app, that there is an option for "Preferred Number for Calls" which is greyed out and set to 'Watch'. I'm sure at one point when I first got the watch I was able to select Phone or Watch. Could this have something to do with it? Is the VF network blocking the call because the watch is trying to phone from the One Number secondary number instead of my contract phone number ?
Any help appreciated!
Hey there.
I have the exact same problem myself, my carrier is o2 and have an Active2 LTE.
Set everything up through the esim QR Code. I am the £5 data per month, and yet am unable to make or receive phone calls through LTE / Wi-Fi. No issues though with data and messaging.
It occasionally worked when I first set it up a couple of months ago, but since the latest Tizen update to 5.0 something, there is no option under 'remote connection' in the Galaxy Wearable app to make/receive calls. When testing my original Galaxy Watch out, the call option is there and it is on Tizen 4.0 and I am able to make WiFi calls.
At first I thought the issue was with o2 but am now thinking it is related to Samsung services. Via Bluetooth the Active2 works fine with call functionality but through WiFi/lte, nothing. The odd issue as well, is that, when testing through LTE on the watch it remotely connects very briefly to the phone when attempting the call but then the phone automatically disconnects from remote dialling.
I would say that it is definitely software related, I also have tried all troubleshooting issues and more with no luck.
Hey there. Have you managed to get a fix for this?
I have been in contact with both o2 and Samaunf on this very issue and Samsung are saying to send it in for repairs. I am very dubious though that it is a hardware issue, rather software related.
Hi I have now got both a galaxy watch and a galaxy watch3 here in the UK to now work stand alone on a pay as you go ESIM and wondered if some of my findings may help.....
First the Galaxy Watch i bought second hand on an auction site
it had been on EE in the UK and when i first loaded an esim on it I could not make calls or connect to the network...
I looked under settings connections mobile networks only to find that there was no option to select 3g / 3g4g mode ....
Hence the unit was setup only to connect via 4g data ....by default ....and so would only send Voice calls over LTE ...and hence when i changed the ESIM from EE yo Vodafone I could not make calls or SMS ...and only had emergency calls over vodafone if i was in a 4g service area with no ability to search for or connect to 3g
So I downloaded OXX versions of the firmware instead of OXA for the UK ...and i got the earliest version i could find.
Then loaded it onto the watch ... then I checked the CSC and EE where using a non BTU CSC code so first...
I changed the CSC to BTU so I could support non EE ESIMs
Next I Uploaded an ESIM from Vodafone via Galaxy Wear on a samsung phone over a bluetooth link after first activating
the esim test feature of wear app to enable QT code scanning to load the ESIM.
The OXX firmware activated the 3g 3g-4g section option under settings connections mobile networks so i could enable 4g/3g auto selection .....then the watch could find and connect to 3g or 4g networks and make voice calls and send / recieve sms.
then I put the watch into firmware download mode to install OXA firmware ...and it was an the oldest version i could find
the watch rebooted and so i now had OXA firmware with the 3g-3g/4g toggle still present under settings.
checked it was on 3g-4g auto selection.
then I enabled Dexv mode and made sure the CSC was still on BTU for generic UK ....it wasnt it had changed so I reset it to BTU
then I upgraded the firmware to the latest version via wear app ...
So end up with a generic BTU UK CSC with the latest Firmware BUT with the 3g/4g selection option under mobile networks.
with another service providers ESIM installed 3g/4g to auto select and it all works fine.
hence myadvice is if you dont have 3g/4g then the watch may be locked to 4g ONLY and VOLTE as its only mode with the CDC set to something generic EE for example...
Hope this is of assistance as many conplain that the watch wont work stand alone for voice calls or sms properly
my days of time and many esim tests until i got 3g support and 3g-4g auto load lead mr to think that the watch is often
locked to 4g data and VOLTE only ....
I now have done this on watch and watch 3 models with full sucess stand alone pay as you go esims ....with the watch fully stand alone...working like a normal cell phone ....with esim service with a different provider to the sim in my samsung phone
comment please .... hope that helps
Hi. My problem is different from this. I can make and receive calls from My Active2 LTE and I can also send text messages. However, I cannot receive text messages. Basically I bought this watch to rely on this for calls and messages and this got totally disappointed me.
Any advise on how we can receive text messages?
I have had this problem too. The issue is in phone settings. Go to ADVANCED FEATURES and turn on ALLOW CALLS ON OTHER DEVICES also turn on mobile data in this setting.
Related
Hey guys, just unwrapped my new N5x and popped in my sim card. Yet for some reason I can't make or receive any calls!
Calls to me go straight to voicemail, and when making an outgoing call it either immediately says call ended or after a while says network unavailable.
The strange thing is that the entire time I'm connected to LTE (full bars) and data works fine (I can use chrome), and I can even send and receive SMS!
It's been like this straight out of the box. I reset the network settings, then factory reset the device, then upgraded to 6.0.1, rinsed and repeated with no luck.
Probably related: I tried setting the phone from LTE preferred to 3G or 2G but it still says connected to LTE. Even did it manually from the *#*#4636#*#* and nothing changed.
I'm using HOT Mobile in Israel and the American version of the phone. All bands are here are supported.
Any thoughts on how to proceed?
Do US specifc models of phones normally work fine in Israel?
I know I had these symptoms when I managed to accidentally swap my UK model to use USA bands. Only potential difference is that I don't think SMS worked for me.
If someone more knowledgeable knows where the "Network settings reset" pulls values from and to, that might help.
Or which partition holds the data that makes a US phone a US version and an EU phone an EU version (assuming it isn't hardware), we could potentially flash stuff.
Yeah they do. I have a friend with a 5x and his phone is working fine. :/
Check your apn settings, re add them again to test.
Maybe your network do not support lte calls, try it on 3g. This was my solution even thought my network supported volte and worked on s6 but not on my 5x.
I see you tried the 3g option, my problem was another app causing the conflict between lte and 3g. Able to source for another spare sim to try?
I deleted the apn settings - no luck. tried 2 different service providers and same results with both
I havnt installed anything yet and wiped the phone to be sure. Could a stock app be causing the conflict? How can I check?
did you try having your friend put his sim in your phone and yours in his to see if it works?
Yep - he's on the same service provider that I am. Didn't work. Also tried a Sim card from a different service provider.
Here is a solution if you still need it http://forum.xda-developers.com/showpost.php?p=64023143&postcount=10
I am from the Philippines and I bought a used S6, when I checked model name in settings prior to buying it it showed SM-G920F. I wanted to update to 6.0 though so I looke up some stock roms on SM-G920F however I just keep getting an error. Thats when I found out, in download mode that what I really have is a SM-G920P which is locked to Sprint.
It recognizes my sim fine as I do have a signal but initially I cannot send a sms nor do I have a mobile data. I have resolved tthe sms issue by going to mobile networks in settings and flipping my preferred network from cdma/lte to automatic. That resolved my mobile data issue as well as I now have internet on my except but no hotspot or the mobile data icon in notifs.
Im ok with both functions usable now but my main problem is even if I do see a signal, I cannot ever make a single call. Once I dial a nimber it will show it is dialling then after a few seconds signal will go out and then dialling will stop with a message No sim.
Any tips? I am currently rooted and with the software version G920PVPS4CQA2. I have twrp recovery and busy box installed. I currently see SMART on the upper left side of my screen which indicates my carrier signal.
Badly need your inputs on this. Thanks in advance to all of you!
Attached a screenshot of my home screen. As you can see, SMART is indicated on the upper left of the screen which is my carrier. This means my sim is being recognized. But I cannot evwr make a call.
Can not make or receive calls from Mexico and unfortunately my the official solution is to use ... the Galaxy S7 not even the S8 the S7
Unless I can find a way to make my Phone work I will have to try the Galaxy S7
What happens when somebody tries to call me most of the time they get voice mail.
When I try and call out most to the time after a few minutes the phone says Call Failed.
Now I have the RSSI at max on the phone do not think the connection is weak.
The phone always receives data emails and messages.
In Mexico the carrier is Telcel
I talked to my company and Rogers "Canadian" they both say I have the right plan and like I said calls to happen say one out of ten tries.
I tried all sorts of things to get voice calls to work every time
Went into service mode manually selected bands "some where it said try Japan my phone does not have the choice"
Tried to disable 4G
Tried to find another network but Telcel is the only choice I have.
Please somebody give me something to try ?
I do not want to use the Galaxy S7
Lose unlimited photo storage
One of the best cameras I tried
Older and slower device
Lose Android updates
Lose Google Assist
Go from 128Gig to 32Gig is painful (mind you I can use a microSD card)
Gain Samsung bloat
But the solution given if I can not find a solution is to use this device.
I really half suspect if I do go with the Galaxy S7 I will not get any improvements.
What can I try to get voice calls work in Mexico ?
Probably a dumb question but did you enable roaming?
From the home screen, swipe down the Status bar.
Tap the Settings icon.
Tap More.
Tap Cellular networks.
Tap System select.
To disable roaming, tap Home only.
To enable roaming, tap Automatic.
To permit data access while roaming, tap to enable Data roaming.
Note: When prompted Allow data roaming, tap OK.
The roaming settings are now changed.
Yes it is roaming Telcel "5 bars" and R "for roaming"
As I said data is no issue, messenger, email etc....
Did Trump already build the wall?
Have you tried to reset the network settings?
if your data is working but calls are not verify your apn is set up properly.
try using hangouts dialer and see if that call goes through, if it does then it's going to be the APN. You can copy it line for line from your s7
l want to thank everybody that contributed.
I am back home in Canada so I can no longer test.
When I go back again I think just for the kicks I will bring the Galaxy S7 just doubtful if will work but who knows.
Still will try and get the Pixel XL to work.
I can not see how it would matter, Pixel XL, Galaxy S7 or whatever if the phone supports the Network it should work.
Now I seen people using the Galaxy S7 receiving and making calls ?
Will have to try it.
On the other hand I know people making the same complaint about Telcel
I checked the difference in hardware Pixel XL / Galaxy S7 they do have a few differences in the bands they support ?
Reset network connections I did think of this but but the warning seeming pretty scary.
If the Galaxy 7 works for phone calls in Mexico for my next trip I will reset network connections. Worth a try, I read googling a few people had similar issues and this worked.
APN the phone works Data and Voice in Canada, in USA but Data only in Mexico "voice one out of 10 calls". Just not sure
Either way I like new phones and the Pixel XL is better.... Pixel XL 2 may want that too
Hello, first of all I want to say that my native language is Spanish and I am using the Google translator to write this, so there may be writing errors and apologize.
Buy a motorola edge x30 and the imported import from China. The phone is unlocked to be used with GSM networks from anywhere in the world. When I bought it, I was with Metro PCS but in Metro I was told that the phone was not compatible with the 3G networks of them. After that I started to investigate and find a web page called kimovil and there I saw that the edge x30 was compatible in the USA with all the networks of 3 suppliers: Cricket, AT & T and T-Mobile: I choose to use change to metro by T-Mobile.
Immediately I left the T-Mobile store after making the change I have tried and could receive and send SMS, receive and make calls, and get access to the Internet without any problem. After a couple of hours of having activated services with T-Mobile, the phone could not or receive more calls (the Internet and SMS continue to work normally, the problem is only with calls). When I try to call someone, the call is not done and says "Hanging Up". I tried everything: Factory Reset, Networks Reset, modify network configuration, everything ... and I can not solve the problem. I went to T-Mobile to tell you about my problem and they tell me that the problem is not them but my phone.
If anyone knows how to solve this problem, I would greatly appreciate the help because I feel frustrated. Thanks
I have MOTO EDGE x30 with T-Mobile. Work perfectly. Check the SIM setting.
[email protected] said:
I have MOTO EDGE x30 with T-Mobile. Work perfectly. Check the SIM setting.
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Good afternoon. I already managed to use the Edge X30 with the T-Mobile network. You just had to put the network selector on automatic so that you can use 5G, LTE, 3G and 2G as you see fit. The problem is that I realized that the phone only calls and receives calls in 3G and 2G, which limits not only the quality of the calls but also limits your coverage to be able to make calls since you can only make them in 3G and 2G . You who also use T-Mobile, does the same thing happen to you?
I'm not sure, but it supports 5G in N1/N3/N5/N7/N8/N20/N28/N38/N41/N78 and 4G in B1/B2/B3/B4/B5/B7/B8/B12/B17/B34/B38/B39/B40/B41. or check volte settings.
you may try to install "carrier services" app by google from the play store. it solves some of my problem with data connection.
jorgerios15 said:
Good afternoon. I already managed to use the Edge X30 with the T-Mobile network. You just had to put the network selector on automatic so that you can use 5G, LTE, 3G and 2G as you see fit. The problem is that I realized that the phone only calls and receives calls in 3G and 2G, which limits not only the quality of the calls but also limits your coverage to be able to make calls since you can only make them in 3G and 2G . You who also use T-Mobile, does the same thing happen to you?
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Click to collapse
Yes I have the same issue. Whenever I make or receive voice calls, the phone falls back from LTE to 2G. I looked everywhere on the phone for 'VOLTE' settings but could not find it. Does VOLTE work for this phone on Tmobile? Very frustrating.
Has anyone been able to find the solution for the calls switching back to 2g? I love the phone but this is extremely annoying. I'm on T-mobile. Thank you
I have a GWA2, bought from an authorised and officially supported vendor.
ESIM is activated, watch can register itself onto network whenever it goes out of BT scope.
Internet is also working, so technically the connection works.
However the watch can not make any outgoing calls at all. I contacted Telekom (provider) but they are stating there is no issue has been found on their site.
Once I turned on the VoLTE on the watch (had to send a specific SMS to the provider), calls are working as they should. However there are many locations where VoLTE is not available due to bad signal and at those places the watch is still unable to make calls.
I have completely removed the eSIM and re-registered it. Didn't help.
Is anyone having similar issue recently?