Mismatch of internal storage - Moto G5 Questions & Answers

My device is showing 1.02 GB of free space in storage settings. But while installing app from play store, it says only 492 MB of space is available.. what should I do, please help..

It's normal. Play Store keeps ~500 MB free because if they were full your device will not boot

But this was not the case before.. I am using my moto g5 since 2017.
And I am unable to install apps even after having 1.02 GB of free space.

Dhiraj_9027 said:
But this was not the case before.. I am using my moto g5 since 2017.
And I am unable to install apps even after having 1.02 GB of free space.
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Click to collapse
Clean cache of Google, chrome, YouTube (if you use) and Google play services. You will get atleast more 500mb-1gb of space, now install apps you want.

Sorry but I think you didn't get my problem..
I want to know where is the rest of my device's remaining space..
I completely understand that it reserves ~500 mb of it for booting process or any other system stuff. And if I remove 500 from 1.02 GB, the remaining space should be available for me to use.. but it's not allowing me to use that space.
Tried clearing cache and I always do that but it is not the solution of my problem.

This is also what's happening to me rn. I'm using redmi 5a. I believe the problem have something to do with the play store latest update because when I uninstalled the updates and using the old version the storage is normal & I can download & update my apps, but the old version can't browse the apps in play store like normal because it's outdated. I'm still trying to contact google support. I'm waiting for their response.

I don't know how, but suddenly my storage setting, play store and file manager are showing same amount of free space.. Just noticed this while updating an app.

first of all I wanted to thank Shina from google support team for this.
I skipped some steps bellow (steps 3,4,6,8) and it still worked for me. I hope it worked for you (if you had not solved it yet tho, hehe)
Step 1: Force a server check-in
Go to Settings > Date & time.
If you see "Automatic date & time" and "Automatic time zone," uncheck them.
Manually change the date and time so that they're wrong.
Tap the Home Screen button.
Go back to Settings > Date & time.
Re-check the boxes for "Automatic date & time" and "Automatic time zone."
Step 2: Clear app data for the Play Store and Downloads app
Go to Settings > Apps.
Tap Google Play Store > Storage > Clear data > Ok.
At the top left, tap the Back arrow to go to the "App info" screen.
At the top right, tap More (3 dots) > Uninstall updates > Ok > Ok to restore the app to its factory version.
Note: The Play Store will update automatically within 48 hours. If "Uninstall updates" is dimmed, you can skip this step.
At the top left, tap the Back arrow until you see the Apps list.
Then tap Downloads > Storage > Clear data > Ok.
Note: If you've changed the Google Play Store app settings (content filters, password protection, etc.), you'll need to set them up again.
Step 3: Check that your device supports the Play Store app
If your device isn't on the supported devices list, please contact your device's manufacturer since it might not support the Play Store app.
Step 4: Remove and re-add your Google Account
Note: This may reset settings and remove in-app content. However, your purchases and synced data (Gmail, Google contacts, etc.) are tied to your account and will be available after re-adding your account.
Go to Settings > Accounts > Google.
Tap the name of the account you wish to remove.
Important: Make sure you remember your account password. You'll need it to sign back in to your account.
At the top right, tap More (3 dots) > Remove account > Remove account.
At the top left, tap the Back arrow > Add account > Google.
Sign in to your Google Account.
Step 5: Revert the Play Store app to the previous version.
Go to Settings.
Tap Apps or Application manager (depending on the device).
Tap Google Play Store (depending on the device, you may need to go to All).
Tap on the menu button, and then Uninstall updates.
When prompted to change the Play Store app back to the factory version, tap OK.
Go back to the device's home screen and relaunch the Play Store. Your Play Store app should update to the latest version within a few minutes.
If the Play Store app doesn't update, tap on the menu button from within the app and go to Settings. Scroll down until you see Play Store Version. Tap on that to check for an update.
Step 6: Try the troubleshooting steps in our Help Center
Next, try the troubleshooting steps in our Help Center. If those steps don't fix the problem, continue with the steps below.
Step 7: Clear the app data of Google Play services
Warning: Clearing the app data of Google Play services can reset settings, affect app performance, and cause unpredictable behavior across the device.
Go to Settings > Apps or Application Manager.
At the top right, tap More (3 dots) > Show system apps (on Android versions lower than 6.0, go to All instead).
Tap Google Play services.
Note: If you don't see "Google Play services," check Show all system apps and make sure that both Google Play Framework and Google Play Services are enabled. ​​If they aren't enabled, download the Google Play Service from Play Store.
Tap Storage > Clear cache.
Then tap Manage Space > Clear All Data > Ok.
After completing this step, you should check the settings on your apps to see if they're still configured correctly.
Step 8: Reset your device to factory settings
If you'd like help with resetting your device, contact us from another device and we'll walk you through it.
To reset your device:
If you have an SD card, remove it to save the data on the card.
Reset your Android device to factory settings.
Sign in to your device with a Google Account that was signed in before the reset.
If you removed an SD card, reinsert it.
To reload your apps and data:
Open the Play Store app.
Tap the Menu (3 lines) > My apps & games > Library.
Next to the apps that you'd like to install, tap Install or Enable.

Related

no more "google contacts" after MoDaCo 2.9

i cannot add a new contact as google contact anymore and can only chose between "SIM" and "Telefon".
can someone help me?
had the same problem, you will need to wipe your phone and that will sort everything out.
I had this problem a while ago and managed to sort it out without have to wipe the phone.
See here:
http://forum.xda-developers.com/showthread.php?t=559595
If you got trouble with Modacos stuff, post it in that in Modacos thread then. Don't make new threads for stuff like this.
ok, thx.
this helps
It's a bit late for you guys, but there is a way to change the Google account settings on the phone without a full factory reset/wipe. Go to Settings > Application Settings > Manage Applications and tap the entry for Google Apps. Tap clear data and confirm, this will wipe your Google account settings. Then go to Settings > Data Synchronisation > Google and you'll be presented with the Google account setup dialogue that you got when you first setup the phone. Enter your new details and the phone will do a full data sync, then you're done.
I did this recently when I switched from a normal GMail account to a Google Apps account with my own domain name.
Click to expand...
Click to collapse

[Q] market issues

My market is not showing my apps its go to a white screen and said (your apps that you downloaded will be here)
I've deleted the market updates ,I also logged out of my Gmail account to see if that would fix but no it doesn't
Anyone know what I should do?
Two things
1st - Clear the data and cache from the market app in settings.
2nd - If that doesn't work, search for the market .apk file on here, drop it on your phones, untick "unknown sources" option and reinstall it.
Good luck
I tried that and still nothing this is BS

cant seem to download apps

For w/e reason I can't seem to download any apps manually or from the play store... not sure how come as I have 1.7gb of internal storage space left. Any suggestions???
Rookie407 said:
For w/e reason I can't seem to download any apps manually or from the play store... not sure how come as I have 1.7gb of internal storage space left. Any suggestions???
Click to expand...
Click to collapse
Clear data for play store and google framework. I assume you get an error of some sort? Just saying cant download doesn't give us much to work with. That could be a wifi issue, router issue, android issue, compatability issue, app issue....etc.
Tapatalked from my Galaxy S II.
We need the error code
sent from your future.
Rookie407 said:
For w/e reason I can't seem to download any apps manually or from the play store... not sure how come as I have 1.7gb of internal storage space left. Any suggestions???
Click to expand...
Click to collapse
If you clear data/cache/dalvik for the Google Framework / Play Store and you still can't download please try: Go into System Settings > Accounts > Select your Gmail/Google Account, Remove it
Then go to System Settings > Apps > Play Store > Force Stop && Clear Data
<Back to Apps > Google Services Framework > Force Stop > Clear Data > Reboot - Add back your Google account, Open Google Play, try to download, it should work now if not you may be experiencing account issues with google or be restricted by location on the downloads you are trying to perform.

[Fixed] Unknown Issue with Google Play Services / Can't load Google Map

It took my a long time to find a solution, none of the solution I have tried many solution on the internet but none of that is working. So I decided to write one to save someone time for someday
Symptom:
1. Displaying "Unknown Issue with Google Play Services" on the notification area for a app. Any apps relied on Google Services like Google Map, Play Store, or even some game like Pokemon Go is not working.
2. When go to settings of selecting Google Account, it force closed. So you can't remove or add Google account / change the sync settings anymore.
Root Cause:
Still unknown, may be due to some bug in Mi 5s offical firmware issue. Even I have clean install of offical global rom but still having this issue after 2 -3 days of use. I dont have such issue when using another phone before but just having this issue when using Mi 5s. (I am purchased two Mi 5s and both are having the same issue)
Solution:
0. Root privilege is required, there are many thread already teaching you how to root Mi 5s so I won't go through the details of rooting Mi 5s here
1. Download Google Play services 9.8.77 (448-135396225) apk and put in the internal storage
(Due to some restriction in xda, I can't post the apk links or upload to this thread, please search in link on the internet, the MD5 for this apk is 1B552C81376A29E8F1F4B2ED9F990B11)
2. Delete Google Play Service
Since Google Play Service is come with the ROM and it is "system app", root privilege it required to remove a system app, to remove a system app, you can search "system app remover" on play store, there are many application which help you to remove system app with one click. For me, I am using a paidware called Titanium Backup so I dont have any recommendation with the above free system remover, but I think most of them should work.
After you have deleted Google Play Service, a pop up about "com.google.gms has stopped" will keep popping continuously even you click "cancel" everytime, but don't panic! Now just hold your power button and Reboot the device
3. Install Google Play Service
After rebooting the device, the "com.google.gms has stopped" pop up will still keep popping continuously. When you click "cancel", there is a 1 second small time gap before the next pop up come in, so make use of the time gap to locate the Google Play Service you have downloaded on the internal storage and install it.
4. Add Google account
After the installation, the pop up will be gone. However, all of the Google account which has configuration on this device are also gone, so you need to add it back as usual.
That's it. Try to open Google Map now

PlayStore Issues

Hey. Whenever i want to download an App via the Poogle Playstore the download stops at 100%. The App however won't install. I tried several tips regarding this problem like wipe the cache, installing th official playstore APK and even wiping the Setup Assistant's data. Weirdly, the playstore shows no notifications when downloading like it did on my old OnePlus One (Permissions are granted).
Anyone got a solution?
Go to settings, apps, 3 dots, show system apps, android set up app and clear data. Also clear data for play store and relaunch and see the behaviour. However, it may not show the download progress from play store but it will display if updates are available or not, apps installed, apps updated etc.
shashank1320 said:
Go to settings, apps, 3 dots, show system apps, android set up app and clear data. Also clear data for play store and relaunch and see the behaviour. However, it may not show the download progress from play store but it will display if updates are available or not, apps installed, apps updated etc.
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That however doesnt stop my main issue. Apps stop dowwnloading at 100% and then they wait for up too 10 hours before install.
DaveKo said:
That however doesnt stop my main issue. Apps stop dowwnloading at 100% and then they wait for up too 10 hours before install.
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Click to collapse
Is it Chinese variant ?
Nope, European
DaveKo said:
Nope, European
Click to expand...
Click to collapse
Does this happen when you are on mobile data or Wi-Fi connection?
Go to Settings > Apps > Apps > Google Play Store > Storage then select Clear Data and Clear Cache. Start the Play Store up again and it should fix your issue.

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