Develop Bugs

Google Play - Cannot install Apps "Error processing purchase"

When I click, Accept & Download when trying to install an app from the phone, I get, "Error processing purchase". This happens on free apps & paid, I tested.
Also, if I'm on the web version of Play Store, and select install, nothing happens.
Any suggestions?

Have you tried clearing app cache and data?
Sent from my Galaxy Nexus

No, I read some stuff about that, but not sure how to go about doing this?

Settings - apps - Google play - make sure everything is clear.
Sent from my Galaxy Nexus

Found the settings, but still having issue.

There are a few different things you can try:
1. Clear cache/data on just Downloads + Download Manager.
2. Clear cache/data on just Google Play Store.
3. Clear cache/data on Play Store + Downloads + Download Manager.
4. Uninstall Play Store updates.
5. Wait a few days (sometimes if it's on the server side things just need to timeout and then they'll work again).
If those fail there is one other I stumbled upon when I was getting Error -101 trying to download/update apps (I also had incorrect Installed Apps numbers showing) after the IMM76I update:
6. Remove your Google account from Accounts & Sync. Readded and everything should show up and work again!
That even fixed a FC I was getting from gapps related to Browser Sync. Worth a shot! Good luck!

If I select Uninstall Updates, it seems to uninstall Google Play. Is there a download to get it back?

Nevermind, I see what the deal is,

uninstalling the market actualizations and leting it update again solved the proble for me

cant seem to download apps

For w/e reason I can't seem to download any apps manually or from the play store... not sure how come as I have 1.7gb of internal storage space left. Any suggestions???

Rookie407 said:
For w/e reason I can't seem to download any apps manually or from the play store... not sure how come as I have 1.7gb of internal storage space left. Any suggestions???
Click to expand...
Click to collapse
Clear data for play store and google framework. I assume you get an error of some sort? Just saying cant download doesn't give us much to work with. That could be a wifi issue, router issue, android issue, compatability issue, app issue....etc.
Tapatalked from my Galaxy S II.

We need the error code
sent from your future.

Rookie407 said:
For w/e reason I can't seem to download any apps manually or from the play store... not sure how come as I have 1.7gb of internal storage space left. Any suggestions???
Click to expand...
Click to collapse
If you clear data/cache/dalvik for the Google Framework / Play Store and you still can't download please try: Go into System Settings > Accounts > Select your Gmail/Google Account, Remove it
Then go to System Settings > Apps > Play Store > Force Stop && Clear Data
<Back to Apps > Google Services Framework > Force Stop > Clear Data > Reboot - Add back your Google account, Open Google Play, try to download, it should work now if not you may be experiencing account issues with google or be restricted by location on the downloads you are trying to perform.

can someone uplpad ebookdroid 2.0.4 apk?

its a free app so I hope its OK to ask. my play store is giving me a stupid 497 error.

bckrupps said:
its a free app so I hope its OK to ask. my play store is giving me a stupid 497 error.
Click to expand...
Click to collapse
That sucks man. I did a little digging and their project has a site on googlecode: https://code.google.com/p/ebookdroid/downloads/detail?name=ebookdroid-1.6.6.apk
Sounds like you may have gotten a bad playstore apk... have you tried this?
Go to Settings
Select Applications ->Manage Applications or Apps
Select All (Look for ALL on top menu or swipe to the right to get to ALL)
Select Google Play Store
Tap Force Stop and tap Uninstall updates.
Go back to All and select Google Services Framework.
Select Clear Data.
Turn off (shut down) your device and turn it back on.
Open Play Store and see if you can log into your account and download apps again.

uprightbass360 said:
That sucks man. I did a little digging and their project has a site on googlecode: https://code.google.com/p/ebookdroid/downloads/detail?name=ebookdroid-1.6.6.apk
Sounds like you may have gotten a bad playstore apk... have you tried this?
Go to Settings
Select Applications ->Manage Applications or Apps
Select All (Look for ALL on top menu or swipe to the right to get to ALL)
Select Google Play Store
Tap Force Stop and tap Uninstall updates.
Go back to All and select Google Services Framework.
Select Clear Data.
Turn off (shut down) your device and turn it back on.
Open Play Store and see if you can log into your account and download apps again.
Click to expand...
Click to collapse
yes weird cause that is the only one giving me trouble and I really like that reader. I did clear and delete it and install your apk and it still won't update yet everything else downloads fine. thanks for trying. not sure i want to do all the abovewhen everything else is running fine.

bckrupps said:
yes weird cause that is the only one giving me trouble and I really like that reader. I did clear and delete it and install your apk and it still won't update yet everything else downloads fine. thanks for trying. not sure i want to do all the abovewhen everything else is running fine.
Click to expand...
Click to collapse
Well if you uninstall your updates/clear cache/ and re login you will not loose any apps. It would just force your tab to download whatever apps have failed, and request new info from google (hopefully clearing your errors). From what I have seen, that 497 error has been happening a lot lately and when it does it fails on all downloads. Let me know if you try it, and what your results are. I am curious...

uprightbass360;44463562]Well if you uninstall your updates/clear cache/ and re login you will not loose any apps. It would just force your tab to download whatever apps have failed, and request new info from google (hopefully clearing your errors). From what I have seen, that 497 error has been happening a lot lately and when it does it fails on all downloads. Let me know if you try it, and what your results are. I am curious...[/QUOTE]
my wifi at work was fine but this one app kept erroring out. got home and it updated fine so I have no idea lol

Google sync error, app update and download failure

Hey guys,
After the latest update, I have been getting Google sync error, and then there's the play store error where I cannot download apps.
Sync and app downloads happen at their own time and have tried from clearing playstore services cache to resetting the phone to factory settings.
Hard reset works but the issue returns. Does anyone else have this issue? Please do comment
Update: Tapzo was the culprit app, deleted it and cleared the cache. Restarted the phone and everything works fine.
Check for high ad serving and invasive apps, delete them one by one, cleaning play store cache and restarting the phone each time. Once the app that's causing issues is deleted everything should work fine.
Huawei might fix this in an update if all of us effected complain.

With L09 -B432-C183 I have the problem synonymous. Despite new installation and factory reset

Deleted Tapzo and cleaned cache off of play store and play services. Everything seems to be working including google sync(manual) and app updates and downloads, but still under observation.

delete apps that have more ads and seek more access to your information ie., gallery, contacts etc.... delete one by one and each time clear cache and restart, some app will be causing the problem and once you find that app everything will be back to normal

This might help:
Go to settings - Advance settings - Backup and Reset- Network settings reset
Should resume downloads.

I had similar issue. Truecaller app was an issue. Uninstalling and rebooting helps but issue will be back as soon as I install Truecaller app.

Temporary solution after lots of logs sent to R&D team.
Go to Settings- battery - lock screen clean up.
Untick all apps (Close all option must be greyed out).
Switch on Airplane Mode for 15 seconds . Turn it off.
Turn on WiFi and downloads should resume automatically .

Have you tried clearing the Cache files in the internal Storage and rebooting your device?

Only if I had seen this earlier.
I have been having this for a long time. Lost a bunch of pictures after doing a hard resets.
Finally this heped. Thanks!

If you use Truecaller either uninstall it or give all permission and also secondary app launch, trust app etc.
Once you download anything from olay store if it gets stuck, just open Truecaller and play store will start downloading.

https://forum.xda-developers.com/honor-8-pro/how-to/update-b150-t3676611

Mismatch of internal storage

My device is showing 1.02 GB of free space in storage settings. But while installing app from play store, it says only 492 MB of space is available.. what should I do, please help..

It's normal. Play Store keeps ~500 MB free because if they were full your device will not boot

But this was not the case before.. I am using my moto g5 since 2017.
And I am unable to install apps even after having 1.02 GB of free space.

Dhiraj_9027 said:
But this was not the case before.. I am using my moto g5 since 2017.
And I am unable to install apps even after having 1.02 GB of free space.
Click to expand...
Click to collapse
Clean cache of Google, chrome, YouTube (if you use) and Google play services. You will get atleast more 500mb-1gb of space, now install apps you want.

Sorry but I think you didn't get my problem..
I want to know where is the rest of my device's remaining space..
I completely understand that it reserves ~500 mb of it for booting process or any other system stuff. And if I remove 500 from 1.02 GB, the remaining space should be available for me to use.. but it's not allowing me to use that space.
Tried clearing cache and I always do that but it is not the solution of my problem.

This is also what's happening to me rn. I'm using redmi 5a. I believe the problem have something to do with the play store latest update because when I uninstalled the updates and using the old version the storage is normal & I can download & update my apps, but the old version can't browse the apps in play store like normal because it's outdated. I'm still trying to contact google support. I'm waiting for their response.

I don't know how, but suddenly my storage setting, play store and file manager are showing same amount of free space.. Just noticed this while updating an app.

first of all I wanted to thank Shina from google support team for this.
I skipped some steps bellow (steps 3,4,6,8) and it still worked for me. I hope it worked for you (if you had not solved it yet tho, hehe)
Step 1: Force a server check-in
Go to Settings > Date & time.
If you see "Automatic date & time" and "Automatic time zone," uncheck them.
Manually change the date and time so that they're wrong.
Tap the Home Screen button.
Go back to Settings > Date & time.
Re-check the boxes for "Automatic date & time" and "Automatic time zone."
Step 2: Clear app data for the Play Store and Downloads app
Go to Settings > Apps.
Tap Google Play Store > Storage > Clear data > Ok.
At the top left, tap the Back arrow to go to the "App info" screen.
At the top right, tap More (3 dots) > Uninstall updates > Ok > Ok to restore the app to its factory version.
Note: The Play Store will update automatically within 48 hours. If "Uninstall updates" is dimmed, you can skip this step.
At the top left, tap the Back arrow until you see the Apps list.
Then tap Downloads > Storage > Clear data > Ok.
Note: If you've changed the Google Play Store app settings (content filters, password protection, etc.), you'll need to set them up again.
Step 3: Check that your device supports the Play Store app
If your device isn't on the supported devices list, please contact your device's manufacturer since it might not support the Play Store app.
Step 4: Remove and re-add your Google Account
Note: This may reset settings and remove in-app content. However, your purchases and synced data (Gmail, Google contacts, etc.) are tied to your account and will be available after re-adding your account.
Go to Settings > Accounts > Google.
Tap the name of the account you wish to remove.
Important: Make sure you remember your account password. You'll need it to sign back in to your account.
At the top right, tap More (3 dots) > Remove account > Remove account.
At the top left, tap the Back arrow > Add account > Google.
Sign in to your Google Account.
Step 5: Revert the Play Store app to the previous version.
Go to Settings.
Tap Apps or Application manager (depending on the device).
Tap Google Play Store (depending on the device, you may need to go to All).
Tap on the menu button, and then Uninstall updates.
When prompted to change the Play Store app back to the factory version, tap OK.
Go back to the device's home screen and relaunch the Play Store. Your Play Store app should update to the latest version within a few minutes.
If the Play Store app doesn't update, tap on the menu button from within the app and go to Settings. Scroll down until you see Play Store Version. Tap on that to check for an update.
Step 6: Try the troubleshooting steps in our Help Center
Next, try the troubleshooting steps in our Help Center. If those steps don't fix the problem, continue with the steps below.
Step 7: Clear the app data of Google Play services
Warning: Clearing the app data of Google Play services can reset settings, affect app performance, and cause unpredictable behavior across the device.
Go to Settings > Apps or Application Manager.
At the top right, tap More (3 dots) > Show system apps (on Android versions lower than 6.0, go to All instead).
Tap Google Play services.
Note: If you don't see "Google Play services," check Show all system apps and make sure that both Google Play Framework and Google Play Services are enabled. ​​If they aren't enabled, download the Google Play Service from Play Store.
Tap Storage > Clear cache.
Then tap Manage Space > Clear All Data > Ok.
After completing this step, you should check the settings on your apps to see if they're still configured correctly.
Step 8: Reset your device to factory settings
If you'd like help with resetting your device, contact us from another device and we'll walk you through it.
To reset your device:
If you have an SD card, remove it to save the data on the card.
Reset your Android device to factory settings.
Sign in to your device with a Google Account that was signed in before the reset.
If you removed an SD card, reinsert it.
To reload your apps and data:
Open the Play Store app.
Tap the Menu (3 lines) > My apps & games > Library.
Next to the apps that you'd like to install, tap Install or Enable.