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Hello,
Is anyone having trouble trying to change volume while in a call ?
It's not properly registering the up or down clicks on the rocker. Sometimes it works, sometimes not.
It is only happening when the phone is close to your face and the screen is off. When I take the phone away from my face, it works flawlessly.
In all other situation outside of a call, it works as intended
I've got one answer from the support telling me that this is a normal behaviour due to the proximity sensor . An other answer from them ask me to reset the phone... (the phone is 2 days old..)
Ever since I bought the phone I had this issue which has not been solved with recent rom updates nor application updates. Basically while playing a voice message, either in WhatsApp or Telegram, the screen goes black (without putting the phone close to the head) and the audio switch from the speaker to the ear capsule. Even more, when this happens, the screen is stuck and I can't turn it on neither by double tapping the screen or pressing the power button. The only way to turn it back on is to put the phone "parallel to the ground", I know it's strange but that is. Other times, when this happens the audio is also distorted.
Are you experiencing the same problem?
Cheers.
Just checked. No problems. Do you have anything that covers the distance sensor?
Nothing installed on the phone (tempered glass etc.) it happens with just the MI cover installed. Also, it happens when I have the phone in my hand, if it's flat on a surface there's no problem.
Just made a research on the official forum and I found out that a lot of other users are experiencing this issue.
I'm facing the problem with distorted audio when recording whatsapp messages. But happens only sometimes, don't know how to reproduce. Proximity sensor bugs also sometimes... in my case the screen doesn't goes black, which leads to accidental touches..
PurPLe SKy said:
Ever since I bought the phone I had this issue which has not been solved with recent rom updates nor application updates. Basically while playing a voice message, either in WhatsApp or Telegram, the screen goes black (without putting the phone close to the head) and the audio switch from the speaker to the ear capsule. Even more, when this happens, the screen is stuck and I can't turn it on neither by double tapping the screen or pressing the power button. The only way to turn it back on is to put the phone "parallel to the ground", I know it's strange but that is. Other times, when this happens the audio is also distorted.
Are you experiencing the same problem?
Cheers.
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The same thing happened with me.
Any solution?
I think this happens only when i get a message... i guess the sound notification from the incoming message disturb the ongoing voice WhatsApp message
Tgcastro said:
The same thing happened with me.
Any solution?
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None. This problem is quite common even on other Xiaomi devices (MI 9, Redmi Note 7 etc.) but not everyone is complaining about it.
I have the same problem -and always had- on a Xiaomi Mi MIX 2 running LineageOS, so I guess it depends on the firmware.
I've same issue
Solutions?
Thank you
No problem package blocking WhatsApp at all...
Ever since I've bought OnePlus 7T, the proximity sensor is giving me a lot of problems. Sometimes the screen lights up while I'm speaking on the phone and the speaker is activated. Sometimes the call gets recorded. Sometimes if the phone is in my pocket and I try to unlock it, it says too many attempts.
Yes it very annoying, when removing it from pocket accidently my fingerprint matches and something something happens.
vinay3190 said:
Ever since I've bought OnePlus 7T, the proximity sensor is giving me a lot of problems. Sometimes the screen lights up while I'm speaking on the phone and the speaker is activated. Sometimes the call gets recorded. Sometimes if the phone is in my pocket and I try to unlock it, it says too many attempts.
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It's issue on most OnePlus phones.. I had the issue on 6T, 7 Pro.. annoying
1rahul1996 said:
Yes it very annoying, when removing it from pocket accidently my fingerprint matches and something something happens.
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This is the biggest reason I may be going Pixel 4...
Yes I too have this issue with my OP7T
Yup, same issue here.
Another thread about it here - https://forums.oneplus.com/threads/proximity-sensor-doesnt-work.1147600/
Also issue present on OP7Pro forums.
Seems to be related to this "Virtual Sensor":
https://www.ellipticlabs.com/2019/0...eaner-design-to-oneplus-7-series-smartphones/
So we have to wait and hope (could be this same as Never Settle? :d) that can be fixed with a software update.
It seems to get worse the more I use my phone. Anyone else notice this? Brand New it never did it
Josh McGrath said:
It seems to get worse the more I use my phone. Anyone else notice this? Brand New it never did it
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Someone on the OP7T forum suggested it may be Tap the Screen to Show (let's call it TSS) feature.
I enabled DTW. This will trigger Ambient Display -> "Tap the Screen to Show" to be disabled.
Tried and the screen still won't turn off when on a call with the phone on my ear.
Both options disabled (no DTW and no TSS), still won't turn off.
What did work though, was to turn off screen once with the power button:
- I was in a call and the screen was on,
- turned off the screen using power button,
- I took the phone off my ear -> Screen on
- put the phone back on my ear -> Screen off
Maybe someone can make more sense of it.
trveller72 said:
Someone on the OP7T forum suggested it may be Tap the Screen to Show (let's call it TSS) feature.
I enabled DTW. This will trigger Ambient Display -> "Tap the Screen to Show" to be disabled.
Tried and the screen still won't turn off when on a call with the phone on my ear.
Both options disabled (no DTW and no TSS), still won't turn off.
What did work though, was to turn off screen once with the power button:
- I was in a call and the screen was on,
- turned off the screen using power button,
- I took the phone off my ear -> Screen on
- put the phone back on my ear -> Screen off
Maybe someone can make more sense of it.
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I tried the above also same thing. I am tired of this BS. I am constantly pressing hold or dialing with my face unless I have the phone shoved in my ear. I almost didn't buy the 7t cause of this issue coming from the 6t with the same issue
Josh McGrath said:
I tried the above also same thing. I am tired of this BS. I am constantly pressing hold or dialing with my face unless I have the phone shoved in my ear. I almost didn't buy the 7t cause of this issue coming from the 6t with the same issue
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Yeah, I am starting to remember good ol' days with the OPX. Every OTA was fixing one thing and breaking 3 other.
At that time I said no OP again, but still, this one seems to be be a good phone. Time will tell.
Coming back to our issue, I am puzzled that only a few people reported this.
Are you guys are on stock kernel or something custom?
I don't think I have this issue, but the sensor seems to function a bit differently from what I'm used to. When the phone is horizontal, covering the sensor does not turn off the display. But now do the motion of raising the phone to one's ear, and the display turns off. Just an observation, yet to experiment properly.
Does anyone know where the sensors are located on this phone? Is there a picture on the internet that points out the different sensors?
Edit: Yep. This one has a virtual sensor. It works differently.
roofrider said:
Are you guys are on stock kernel or something custom?
I don't think I have this issue, but the sensor seems to function a bit differently from what I'm used to. When the phone is horizontal, covering the sensor does not turn off the display. But now do the motion of raising the phone to one's ear, and the display turns off. Just an observation, yet to experiment properly.
Does anyone know where the sensors are located on this phone? Is there a picture on the internet that points out the different sensors?
Edit: Yep. This one has a virtual sensor. It works differently.
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Not rooted, but using a custom dialer as the default Phone app (True Phone).
When I switched the default Phone app to Oneplus App, I could not reproduce the issue.
Testing for a few days to see if this works. Would be such a pity if the app is the problem because I really like it.
Also I just sent a log to OP support (they contacted me after I logged the issue on the feedback).
Yes, it is using the virtual sensor as you said (link in my previous post).
How does the virtual sensor work?
Sent from my [device_name] using XDA-Developers Legacy app
I couldn't find anything concrete on how this software-based proximity sensor, Elliptic Labs INNER BEAUTY, works. The keywords are: ultrasound, sensor fusion, and machine learning. A hardware-software I guess.
The 7T does have an IR sensor under the display, but I think this is only used for DT2W and Tap to Show to prevent the display from accidentally turning on when the phone is in the pocket and so on. Not for calls.
Fully Unmodified phone - same issue here. Phone regularly turns on airplane mode while I’m on a call cause it is registering face touches. Screen regularly flickers while on calls as if rapidly moving away from my face....
This was not a problem on my 3t a while ago and the issue is driving me to switch phones alongside some software instability (random lag and keyboard jitter) (animation issues after launcher swap) (soft-lock on navbar or gestures but not a play store replacement)I usually fix by rom swapping on one plus phones andddddd twrp is dead (for now) and no ones working on a valid replacement.
Will be keeping this phone in hopes of twrp eventual return, but need that stability
igotlostintampa said:
Fully Unmodified phone - same issue here. Phone regularly turns on airplane mode while I’m on a call cause it is registering face touches. Screen regularly flickers while on calls as if rapidly moving away from my face....
This was not a problem on my 3t a while ago and the issue is driving me to switch phones alongside some software instability (random lag and keyboard jitter) (animation issues after launcher swap) (soft-lock on navbar or gestures but not a play store replacement)I usually fix by rom swapping on one plus phones andddddd twrp is dead (for now) and no ones working on a valid replacement.
Will be keeping this phone in hopes of twrp eventual return, but need that stability
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Twrp is out for the 7t. It's not flashable last I checked but it is bootable and usable for what I used it for which was a backup of stock rom
After a few days of using this device i noticed that my screen turns on during phone calls. After doing some research it came out that the proximity sensor is not working properly when phone is being tilted to horizontal position with screen upwards. It just immediately shows that it is far away from any object even that it isn't. The fun fact is that when covering the sensor with my hand while phone is laying on his back doesnt switch it and rotating the phone to vertical position also does not make any effect like the sensor would be locked. Covering it again in that position makes it work.
Can anybody help me with this issue? It's very annoying for me and makes my phone unusable for making calls.
Edit: similar problem here https://forum.xda-developers.com/android/help/huawei-nova-5t-proximity-sensor-problem-t4136595
Same problem here...
here also
I am so lost. What do I do with the phone? What? When does it happen? (Also subscribing.)
Same here, and i notice i have also problems with whastapp and telegram audio notes.
Sometimes screen goes blank randomly and with no reason when i'm listening a audio note.
Hi. Its a well known problem. Its becouse the device has a ultrasonic sensor not like any other. Sensor like you already find out works only in vertical position of the phone. Its well described in the net how it works. Just search. In 4PDA in the section for our phone. But you need to know russian.
I found that thread and it seems that not everyone notices that... Not spending more time on reading this I found a workaround on my own: an app that keeps the screen disabled after first switching proximity sensor. Then you just need to use the power button if you want to use the phone.
Same problem here, it's very frustrating. I can turn the screen back off during a call once I see it's turned on by itself, but it keeps turning back on. I'm sick of muting calls and hanging up on people by pressing buttons when I'm on the phone.
What is the app that you are using @Spectre45?
Spectre45 said:
I found a workaround on my own: an app that keeps the screen disabled after first switching proximity sensor. Then you just need to use the power button if you want to use the phone.
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Can you please tell us what app you are using?
kage00 said:
Can you please tell us what app you are using?
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try proximity screen off or call proximity screen fix
LightSmok said:
try proximity screen off or call proximity screen fix
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Thanks
Listen. There is no proximity sensor at all. The upper mic, speaker and the sensor for orientation are doing the job. When you pick a call the speaker is sending ultrasonic signal and if it locate your ear it dims the screen. Once it works it is working in all positions. But if you move your phone away only in horisontal position it will nit work untill you mive it in vertical again.
Edit: Experienced this issue too. Annoying.
Does using Xiaomi.EU fix this problem? This issue really gets on my nerves. I started daily driving this device (finally I was able to unlock) and I just cannot use it for calls, which is kinda ridiculous from a phone.
Flashing Xiaomi.EU fixed the issue and calls now work totally fine.
I believe it's Google Dialer making all the trouble, so basically EEA default rom will always be troublesome until Xiaomi decides to fix it. This is only a theory however. All I know is that the Xiaomi.EU rom saved my phone.
I was using the phone with cover provided by MI, upon removing that back cover I encounter no such issues.
h8Aramex said:
Flashing Xiaomi.EU fixed the issue and calls now work totally fine.
I believe it's Google Dialer making all the trouble, so basically EEA default rom will always be troublesome until Xiaomi decides to fix it. This is only a theory however. All I know is that the Xiaomi.EU rom saved my phone.
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I didn't have any proximity issues on stock with google dialer. It's not google dialer, it's how you position your head against the earpiece. Sensor is ultrasonic, so it probably doesn't detect properly depending on the position people hold their phones in...
I have the same problem with my work phone - redmi note 9. Tried the app "proximity screen off" but MIUI keeps killing it no matter what i do to keep it alive. It seems that sensor is located on front top right side of the phone so sometimes it gets behind your ear if you are right handed (mine are pretty small) and then the muting starts. When using the phone with left hand - no problems at all.
I would love to have a working app to keep screen off during call.
h8Aramex said:
Flashing Xiaomi.EU fixed the issue and calls now work totally fine.
I believe it's Google Dialer making all the trouble, so basically EEA default rom will always be troublesome until Xiaomi decides to fix it. This is only a theory however. All I know is that the Xiaomi.EU rom saved my phone.
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I also flashed EU rom and the problem persistes.
This one really grinds my gears.
I use wired headphones a lot. and whenever I do and the phone is in my pants pocket, the thigh touching through the fabric of pocket turns on the screen many times. So I disable double tap to wake.
Every time I receive a call and phone is in my jeans front pocket, random buttons would be pressed. call would go on hold, or mute itself, or turn on speakerphone, or open keypad, turn on record etc.. and it is extremely frustrating. even more so when a business client calls me and I accidentally put him on hold because my phone is so stupid it does not understand not to turn on the screen touch. The proximity sensor works fine because when talking on call it will turn off the screen. just not the touch. My torch gets activated pretty often when pulling the phone out of pocket. this is so stupid infuriating.
The rest of the phone is amazing. I love the hardware. its pretty fast, runs games fine. camera is also very good. but the bloatware and the bugs are getting on my nerves.
This bug is from the day I got the phone.
Realme UI 3 update did not affect the bug but actually made it worse as the torch triggering issue has gotten worse.
I have not encountered any major bugs in the new update apart from a bluetooth volume fluctuation bug.
Am I alone having this issue?
PS: I forgot to mention that several times the quicksettings toggles are also triggered Like Data/Wifi turning off, VPN getting activated, Airplane mode turning on etc.