Ever since I bought the phone I had this issue which has not been solved with recent rom updates nor application updates. Basically while playing a voice message, either in WhatsApp or Telegram, the screen goes black (without putting the phone close to the head) and the audio switch from the speaker to the ear capsule. Even more, when this happens, the screen is stuck and I can't turn it on neither by double tapping the screen or pressing the power button. The only way to turn it back on is to put the phone "parallel to the ground", I know it's strange but that is. Other times, when this happens the audio is also distorted.
Are you experiencing the same problem?
Cheers.
Just checked. No problems. Do you have anything that covers the distance sensor?
Nothing installed on the phone (tempered glass etc.) it happens with just the MI cover installed. Also, it happens when I have the phone in my hand, if it's flat on a surface there's no problem.
Just made a research on the official forum and I found out that a lot of other users are experiencing this issue.
I'm facing the problem with distorted audio when recording whatsapp messages. But happens only sometimes, don't know how to reproduce. Proximity sensor bugs also sometimes... in my case the screen doesn't goes black, which leads to accidental touches..
PurPLe SKy said:
Ever since I bought the phone I had this issue which has not been solved with recent rom updates nor application updates. Basically while playing a voice message, either in WhatsApp or Telegram, the screen goes black (without putting the phone close to the head) and the audio switch from the speaker to the ear capsule. Even more, when this happens, the screen is stuck and I can't turn it on neither by double tapping the screen or pressing the power button. The only way to turn it back on is to put the phone "parallel to the ground", I know it's strange but that is. Other times, when this happens the audio is also distorted.
Are you experiencing the same problem?
Cheers.
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Click to collapse
The same thing happened with me.
Any solution?
I think this happens only when i get a message... i guess the sound notification from the incoming message disturb the ongoing voice WhatsApp message
Tgcastro said:
The same thing happened with me.
Any solution?
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Click to collapse
None. This problem is quite common even on other Xiaomi devices (MI 9, Redmi Note 7 etc.) but not everyone is complaining about it.
I have the same problem -and always had- on a Xiaomi Mi MIX 2 running LineageOS, so I guess it depends on the firmware.
I've same issue
Solutions?
Thank you
No problem package blocking WhatsApp at all...
Related
During phone calls while using the phone on my ear, the screen will dim like normal and touch is not responsive... But after the call, I move the phone away from my ear, the screen will not wake-up and requires waking with power button. I can only recall a handful of times where the phone acted normally after a call...
Anyone else experiencing this? I am rooted w/ magisk and I have verified the proximity sensor is working (using Droid Info app) -
I am turning off adaptive battery not only to see if it helps with this concern, but overall performance and will update w/ changes
Had this happen as well. Not rooted. Can't remember but i vaguely recall this with other versions of android
mcgleevn said:
During phone calls while using the phone on my ear, the screen will dim like normal and touch is not responsive... But after the call, I move the phone away from my ear, the screen will not wake-up and requires waking with power button. I can only recall a handful of times where the phone acted normally after a call...
Anyone else experiencing this? I am rooted w/ magisk and I have verified the proximity sensor is working (using Droid Info app) -
I am turning off adaptive battery not only to see if it helps with this concern, but overall performance and will update w/ changes
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Click to collapse
got a crappy screen protector? that'd be my guess
Nope nothing, naked
mcgleevn said:
Nope nothing, naked
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Same. And it doesn't happen every time.
Right after I posted this, made a phone call and it blacked out again this time no power button, double tap, shake, twist, etc would wake the phone. Eventually after about 2 mins it woke up again...
Possibly unrelated, but about every 1 in 5 reboots my screen won't turn on. Stays black, no back light. The phone still responds to ADB and fastboot commands, but nothing will turn the screen on until I hold down power to restart.
Same here.its happened multiple times. naked Pixel here, not rooted. its annoying.
I've made/received 100 calls since Thursday, and it happened for the first time last night. I was able to get it out of black by accidentally doing a screenshot while trying to reboot.
Happened at least 4 times today. Just noticed an update to the Phone app was released, let's see if that makes a difference.
No screen protector, etc.
honestly after some more calls with this issue, i think my dirty ear and is causing the close proximity reading... after the most recent episode, i went to the droid info app and it was reading the sensor at 0 cm and after wiping the notch off, it started to read correctly (5.0 cm) >>> i dont really want to give the haters another reason to dog the notch but, in my case, i think its going to be an issue. i may switch the "power button to end call" on and see if that will alleviate my issue for now -
mcgleevn said:
Right after I posted this, made a phone call and it blacked out again this time no power button, double tap, shake, twist, etc would wake the phone. Eventually after about 2 mins it woke up again...
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Same exact thing happened with me yesterday, could it be a RAM management issue?
Roll3r said:
I've made/received 100 calls since Thursday, and it happened for the first time last night. I was able to get it out of black by accidentally doing a screenshot while trying to reboot.
Happened at least 4 times today. Just noticed an update to the Phone app was released, let's see if that makes a difference.
No screen protector, etc.
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Thanks for the heads up. I have unrooted and naked 3 XL. This screen off thing was affecting all calls. If the remote party hung up, I was fine. If I got into someones VM, I had to sit quietly until the call dropped.
I added myself to the Phone app Beta program and updated. After several test calls, I think it's fixed.
Ever since I've bought OnePlus 7T, the proximity sensor is giving me a lot of problems. Sometimes the screen lights up while I'm speaking on the phone and the speaker is activated. Sometimes the call gets recorded. Sometimes if the phone is in my pocket and I try to unlock it, it says too many attempts.
Yes it very annoying, when removing it from pocket accidently my fingerprint matches and something something happens.
vinay3190 said:
Ever since I've bought OnePlus 7T, the proximity sensor is giving me a lot of problems. Sometimes the screen lights up while I'm speaking on the phone and the speaker is activated. Sometimes the call gets recorded. Sometimes if the phone is in my pocket and I try to unlock it, it says too many attempts.
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It's issue on most OnePlus phones.. I had the issue on 6T, 7 Pro.. annoying
1rahul1996 said:
Yes it very annoying, when removing it from pocket accidently my fingerprint matches and something something happens.
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This is the biggest reason I may be going Pixel 4...
Yes I too have this issue with my OP7T
Yup, same issue here.
Another thread about it here - https://forums.oneplus.com/threads/proximity-sensor-doesnt-work.1147600/
Also issue present on OP7Pro forums.
Seems to be related to this "Virtual Sensor":
https://www.ellipticlabs.com/2019/0...eaner-design-to-oneplus-7-series-smartphones/
So we have to wait and hope (could be this same as Never Settle? :d) that can be fixed with a software update.
It seems to get worse the more I use my phone. Anyone else notice this? Brand New it never did it
Josh McGrath said:
It seems to get worse the more I use my phone. Anyone else notice this? Brand New it never did it
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Someone on the OP7T forum suggested it may be Tap the Screen to Show (let's call it TSS) feature.
I enabled DTW. This will trigger Ambient Display -> "Tap the Screen to Show" to be disabled.
Tried and the screen still won't turn off when on a call with the phone on my ear.
Both options disabled (no DTW and no TSS), still won't turn off.
What did work though, was to turn off screen once with the power button:
- I was in a call and the screen was on,
- turned off the screen using power button,
- I took the phone off my ear -> Screen on
- put the phone back on my ear -> Screen off
Maybe someone can make more sense of it.
trveller72 said:
Someone on the OP7T forum suggested it may be Tap the Screen to Show (let's call it TSS) feature.
I enabled DTW. This will trigger Ambient Display -> "Tap the Screen to Show" to be disabled.
Tried and the screen still won't turn off when on a call with the phone on my ear.
Both options disabled (no DTW and no TSS), still won't turn off.
What did work though, was to turn off screen once with the power button:
- I was in a call and the screen was on,
- turned off the screen using power button,
- I took the phone off my ear -> Screen on
- put the phone back on my ear -> Screen off
Maybe someone can make more sense of it.
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I tried the above also same thing. I am tired of this BS. I am constantly pressing hold or dialing with my face unless I have the phone shoved in my ear. I almost didn't buy the 7t cause of this issue coming from the 6t with the same issue
Josh McGrath said:
I tried the above also same thing. I am tired of this BS. I am constantly pressing hold or dialing with my face unless I have the phone shoved in my ear. I almost didn't buy the 7t cause of this issue coming from the 6t with the same issue
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Yeah, I am starting to remember good ol' days with the OPX. Every OTA was fixing one thing and breaking 3 other.
At that time I said no OP again, but still, this one seems to be be a good phone. Time will tell.
Coming back to our issue, I am puzzled that only a few people reported this.
Are you guys are on stock kernel or something custom?
I don't think I have this issue, but the sensor seems to function a bit differently from what I'm used to. When the phone is horizontal, covering the sensor does not turn off the display. But now do the motion of raising the phone to one's ear, and the display turns off. Just an observation, yet to experiment properly.
Does anyone know where the sensors are located on this phone? Is there a picture on the internet that points out the different sensors?
Edit: Yep. This one has a virtual sensor. It works differently.
roofrider said:
Are you guys are on stock kernel or something custom?
I don't think I have this issue, but the sensor seems to function a bit differently from what I'm used to. When the phone is horizontal, covering the sensor does not turn off the display. But now do the motion of raising the phone to one's ear, and the display turns off. Just an observation, yet to experiment properly.
Does anyone know where the sensors are located on this phone? Is there a picture on the internet that points out the different sensors?
Edit: Yep. This one has a virtual sensor. It works differently.
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Click to collapse
Not rooted, but using a custom dialer as the default Phone app (True Phone).
When I switched the default Phone app to Oneplus App, I could not reproduce the issue.
Testing for a few days to see if this works. Would be such a pity if the app is the problem because I really like it.
Also I just sent a log to OP support (they contacted me after I logged the issue on the feedback).
Yes, it is using the virtual sensor as you said (link in my previous post).
How does the virtual sensor work?
Sent from my [device_name] using XDA-Developers Legacy app
I couldn't find anything concrete on how this software-based proximity sensor, Elliptic Labs INNER BEAUTY, works. The keywords are: ultrasound, sensor fusion, and machine learning. A hardware-software I guess.
The 7T does have an IR sensor under the display, but I think this is only used for DT2W and Tap to Show to prevent the display from accidentally turning on when the phone is in the pocket and so on. Not for calls.
Fully Unmodified phone - same issue here. Phone regularly turns on airplane mode while I’m on a call cause it is registering face touches. Screen regularly flickers while on calls as if rapidly moving away from my face....
This was not a problem on my 3t a while ago and the issue is driving me to switch phones alongside some software instability (random lag and keyboard jitter) (animation issues after launcher swap) (soft-lock on navbar or gestures but not a play store replacement)I usually fix by rom swapping on one plus phones andddddd twrp is dead (for now) and no ones working on a valid replacement.
Will be keeping this phone in hopes of twrp eventual return, but need that stability
igotlostintampa said:
Fully Unmodified phone - same issue here. Phone regularly turns on airplane mode while I’m on a call cause it is registering face touches. Screen regularly flickers while on calls as if rapidly moving away from my face....
This was not a problem on my 3t a while ago and the issue is driving me to switch phones alongside some software instability (random lag and keyboard jitter) (animation issues after launcher swap) (soft-lock on navbar or gestures but not a play store replacement)I usually fix by rom swapping on one plus phones andddddd twrp is dead (for now) and no ones working on a valid replacement.
Will be keeping this phone in hopes of twrp eventual return, but need that stability
Click to expand...
Click to collapse
Twrp is out for the 7t. It's not flashable last I checked but it is bootable and usable for what I used it for which was a backup of stock rom
I have a Redmi Note 8 and it is almost impossible for me to have a proper phone call. The phone keeps muting every time i am on a phone call. It seems like the proximity sensor causes the screen to come on with the slightest of movements and my face touches the mute button. I have tried holding the phone many different ways and even locking the screen while talking and this still happens. Third party apps like proximity sensor calibrators do not work either. This is very frustrating, this is a new phone but it is the first time i have encountered anything like this. Has anyone else encountered this and is there a fix? i really do not want to have to sell this phone and get something else, but i use my phone for work and this gets really embarrassing when i am talking to clients.
After a few days of using this device i noticed that my screen turns on during phone calls. After doing some research it came out that the proximity sensor is not working properly when phone is being tilted to horizontal position with screen upwards. It just immediately shows that it is far away from any object even that it isn't. The fun fact is that when covering the sensor with my hand while phone is laying on his back doesnt switch it and rotating the phone to vertical position also does not make any effect like the sensor would be locked. Covering it again in that position makes it work.
Can anybody help me with this issue? It's very annoying for me and makes my phone unusable for making calls.
Edit: similar problem here https://forum.xda-developers.com/android/help/huawei-nova-5t-proximity-sensor-problem-t4136595
Same problem here...
here also
I am so lost. What do I do with the phone? What? When does it happen? (Also subscribing.)
Same here, and i notice i have also problems with whastapp and telegram audio notes.
Sometimes screen goes blank randomly and with no reason when i'm listening a audio note.
Hi. Its a well known problem. Its becouse the device has a ultrasonic sensor not like any other. Sensor like you already find out works only in vertical position of the phone. Its well described in the net how it works. Just search. In 4PDA in the section for our phone. But you need to know russian.
I found that thread and it seems that not everyone notices that... Not spending more time on reading this I found a workaround on my own: an app that keeps the screen disabled after first switching proximity sensor. Then you just need to use the power button if you want to use the phone.
Same problem here, it's very frustrating. I can turn the screen back off during a call once I see it's turned on by itself, but it keeps turning back on. I'm sick of muting calls and hanging up on people by pressing buttons when I'm on the phone.
What is the app that you are using @Spectre45?
Spectre45 said:
I found a workaround on my own: an app that keeps the screen disabled after first switching proximity sensor. Then you just need to use the power button if you want to use the phone.
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Click to collapse
Can you please tell us what app you are using?
kage00 said:
Can you please tell us what app you are using?
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Click to collapse
try proximity screen off or call proximity screen fix
LightSmok said:
try proximity screen off or call proximity screen fix
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Thanks
Listen. There is no proximity sensor at all. The upper mic, speaker and the sensor for orientation are doing the job. When you pick a call the speaker is sending ultrasonic signal and if it locate your ear it dims the screen. Once it works it is working in all positions. But if you move your phone away only in horisontal position it will nit work untill you mive it in vertical again.
Edit: Experienced this issue too. Annoying.
Does using Xiaomi.EU fix this problem? This issue really gets on my nerves. I started daily driving this device (finally I was able to unlock) and I just cannot use it for calls, which is kinda ridiculous from a phone.
Flashing Xiaomi.EU fixed the issue and calls now work totally fine.
I believe it's Google Dialer making all the trouble, so basically EEA default rom will always be troublesome until Xiaomi decides to fix it. This is only a theory however. All I know is that the Xiaomi.EU rom saved my phone.
I was using the phone with cover provided by MI, upon removing that back cover I encounter no such issues.
h8Aramex said:
Flashing Xiaomi.EU fixed the issue and calls now work totally fine.
I believe it's Google Dialer making all the trouble, so basically EEA default rom will always be troublesome until Xiaomi decides to fix it. This is only a theory however. All I know is that the Xiaomi.EU rom saved my phone.
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I didn't have any proximity issues on stock with google dialer. It's not google dialer, it's how you position your head against the earpiece. Sensor is ultrasonic, so it probably doesn't detect properly depending on the position people hold their phones in...
I have the same problem with my work phone - redmi note 9. Tried the app "proximity screen off" but MIUI keeps killing it no matter what i do to keep it alive. It seems that sensor is located on front top right side of the phone so sometimes it gets behind your ear if you are right handed (mine are pretty small) and then the muting starts. When using the phone with left hand - no problems at all.
I would love to have a working app to keep screen off during call.
h8Aramex said:
Flashing Xiaomi.EU fixed the issue and calls now work totally fine.
I believe it's Google Dialer making all the trouble, so basically EEA default rom will always be troublesome until Xiaomi decides to fix it. This is only a theory however. All I know is that the Xiaomi.EU rom saved my phone.
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Click to collapse
I also flashed EU rom and the problem persistes.
Hi,
I have a problem with my OP 9Pro.
After a phone call, the display sometimes stays black and it takes a while before you can use the device again.
Does anyone else have that and, above all, how can I solve the problem?
Many greetings and thanks
Mars
Are you on OOS12? I only experienced that bug in the short time I ran OOS12. One of the main reasons I reverted to OOS11 actually.
Yeah I get this too. From what I can tell, it seems to have something to do with the proximity sensor killing the screen when you put it up to your ear, then hanging when the call ends.
OOS11
Me too. On 11. Thinking it may be from Nova or Adguard. Until I figured out that I could hit the "screen on" button to regain control I would wait till the other person hung up. So, as a workaround that's what I do, hit the button.
That happens when the proximity sensor it's being blocked. If you have any screen protector over the camera notch (where the proximity sensor is) then that's why it's turning the screen off.
If you don't have anything covering the sensor then try making a call on another app (like WhatsApp) to see if the issue persists there too. If not then it might be the dial app, try restarting your phone.
If it happens on many messaging apps, and there's nothing covering the sensor, try downloading a sensor tester app to see if the proximity sensor is being triggered all the time. If it is then it's a hardware issue and you'll have to return your phone a get a new one.
chetqwerty said:
Me too. On 11. Thinking it may be from Nova or Adguard. Until I figured out that I could hit the "screen on" button to regain control I would wait till the other person hung up. So, as a workaround that's what I do, hit the button.
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Power button is unresponsive when the phone goes pitch black. Even switching the alert slider to something different doesn't trigger the fingerprint sensor on.
I'll try disabling pocket mode. I also found positive feedback about this when you enable the "Override force-dark" setting in Developer Options. See if that helps.
Has been happening to me from time to time since A12. I just hold volume up, volume down and power button at same time and reboot to recovery and restart from there. That fixes it really quick for me.
Yes, I'm on A12 because I thought it would get better here. But I had the same problem with the A11.
I haven't managed to solve the problem yet.
It also happens on Android 11 but it's not quite as bad here. The display turns on after a little while.
Where is the sensor actually? It's not the camera. It's to the right of the speaker. or?
Hi, Guess!
I got a solution from the Oneplus team. (1800 202 8888) / general phone tech support team helped me with these steps:
1- under setting search reset
2- click on Reset all settings
3- Reset all settings. click it.
As this is a normal reset will not lose your data.
The last option is if this doesn't work then we have to backup all data from the phone and do a factory reset.
or it's a hardware issue.
e-regards!
Piyush Sahni