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I am trying to upload a new ROM to my phone but i am having problems with it being recognised by my PC.
Firewall is switched off on my PC.
USB to PC settings on phone set to prompt me and default to ActiveSync.
PC not finding the Memory Card also as a drive.
Hard-Reset also performed with no joy.
Nothing is happening however other than charging. This is the same on all PC's i have tried.
Any ideas how i can get it working??
goochy said:
I am trying to upload a new ROM to my phone but i am having problems with it being recognised by my PC.
Firewall is switched off on my PC.
USB to PC settings on phone set to prompt me and default to ActiveSync.
PC not finding the Memory Card also as a drive.
Hard-Reset also performed with no joy.
Nothing is happening however other than charging. This is the same on all PC's i have tried.
Any ideas how i can get it working??
Click to expand...
Click to collapse
If you find a solution, tell me!
Mine won't sync either, no matter what I try, so I've resorted to using a BT USB for syncing/file transfer. I have to flash via SD card and won't be able to use Task29 until it's set up to work via SD card either.
Debbie
DebbieNY13 said:
If you find a solution, tell me!
Mine won't sync either, no matter what I try, so I've resorted to using a BT USB for syncing/file transfer. I have to flash via SD card and won't be able to use Task29 until it's set up to work via SD card either.
Debbie
Click to expand...
Click to collapse
You can enter bootloader and then plug in the usb. This way you don't need to sync with active sync Task29 runs this way.
Lennyz1988 said:
You can enter bootloader and then plug in the usb. This way you don't need to sync with active sync Task29 runs this way.
Click to expand...
Click to collapse
Nope, that won't work for me. When I enter the bootloader, it says 'serial' in the white portion at the bottom instead of 'usb'. No amount of hard resets clears this up for me.
Thanks, though.
Debbie
There's good news and bad...
I had this problem, the good news is that I think it's fixed now, the bad news is it involve a trip to HTC. I flashed back to stock and still had the problem, called HTC who agreed it was probably a h/w fault, they piucked it up, repaired it and it's in a UPS van on it's way back to me as I type.
Until it comes back I can't confirm they really have repaired it, or what they've done to fix it.
HTH
Gordon
Thanks so much, Gordon. Please let me know how it worked out for you and what costs were involved.
I'm sure, at some point, I will have to bite the bullet and get mine fixed as well.
Debbie
GordonTGopher said:
I had this problem, the good news is that I think it's fixed now, the bad news is it involve a trip to HTC. I flashed back to stock and still had the problem, called HTC who agreed it was probably a h/w fault, they piucked it up, repaired it and it's in a UPS van on it's way back to me as I type.
Until it comes back I can't confirm they really have repaired it, or what they've done to fix it.
HTH
Gordon
Click to expand...
Click to collapse
I have the same problem.
After all, I find that the USB port of the phone is bad, i.e. some pins are brocken.
After changing the USB port, I solved the problem.
DebbieNY13 said:
Thanks so much, Gordon. Please let me know how it worked out for you and what costs were involved.
I'm sure, at some point, I will have to bite the bullet and get mine fixed as well.
Debbie
Click to expand...
Click to collapse
Well one new mainboard, it works! I was also having intermitent touch screen problems so they've replaced the LCD! All under warranty, so it didn't cost a penny Well done HTC.
Gordon
goochy said:
I am trying to upload a new ROM to my phone but i am having problems with it being recognised by my PC.
Firewall is switched off on my PC.
USB to PC settings on phone set to prompt me and default to ActiveSync.
PC not finding the Memory Card also as a drive.
Hard-Reset also performed with no joy.
Nothing is happening however other than charging. This is the same on all PC's i have tried.
Any ideas how i can get it working??
Click to expand...
Click to collapse
Just to make sure, did you set Activesync to use the slower method? When I upgraded my ROM I had to use the slow method in order for my Windows 7 to see the new ROM.
guys i have the same prob and i bought it from USA unlocked Stock Asian Rom and Now i am in Pakistan.I had some major issues with it.It just stopped syncing one day.Have tried everything.The battery usage also increased dramatically(it dies in 10 hrs after a full recharge)I thought it was a virus but now i think its hardware.I think i'll send it for warranty claim.
I just went through this on my VZW TP2. A month ago it began syncing slowly or not at all, very sporadic, and after messing with it for two hours it began working again. I tried everything except a hard-reset, including reinstalling ActiveSync, changing cables, etc. It happened again earlier in the week and an hour with HTC on the phone couldn't revive it. I called VZW and had a new phone in two days, and we're now up and running again.
I tried BT sync at one time but didn't like having to click multiple times to get it going every time I got within range. There doesn't seem to be a way to have it sync automatically or with one button.
I have the Tmo TP2 and SAME issue, I luckily am getting a new one from Tmo, but I am really starting to think something more is going on here........... I am not convinced ALL OF US, even a lot on PPC geeks, same exact issue? different carriers? come on........... I am glad I am getting a new one, but I would really love to know the root cause of this. IT SEEMS VERY VERY VERY MUCH LIKE THE "TRANSFER DATA" option if "turned off" (if you will), not a physical hardware failure. Kinda like you can turn that option off in windows to not allow USB storage devices to connect, you can still connect other devices (mice, keyboards) or charge things (like our phone) but the computer will NOT see it there at all!!! I really think something like that is happening IN our phones!!! hundreds of us bend the same pin(s). Too wierd.
I hade the same problem!
After trying everything I finally opened up the phone. In the phone I found some dust particles on the usb pins on the board, I cleaned it up and now the sync works again.
NO Sync with Windows 7
I have the same issue with my Win 7 machine...... PC does not even see the Phone at all. Plug it into my Windows XP machine and it's perfect, connects everytime, using the same cable. i have tried everything i can find on the internet and multipal forums, still no Joy! Works great on Win xp, so i think it is a problem with win 7 drivers.....
Still searching for an answer........
Oh, by the way it was working for months, just stopped one day....i even wiped out my pc and reloaded it, no Joy!
I'm starting to have the same issues on my AT&T Tilt 2 but sporadically. Every now and then I lose the phone in MS activesync. I have to delicately place the phone on the table and gently insert the USB cable into the back of the phone in order for it to sync up with my PC. If I move any of the cables or phone, it will drop the connection. I tied several different cables and PC's so I ruled that out. The problem seems to be the USB port on the phone.
Its been almost a year since I've had this phone so I want to get that fixed. If I were to call AT&T and inform them of this would they replace the phone or would they fix the problem with the port and send me the phone back?
deeken said:
I'm starting to have the same issues on my AT&T Tilt 2 but sporadically. Every now and then I lose the phone in MS activesync. I have to delicately place the phone on the table and gently insert the USB cable into the back of the phone in order for it to sync up with my PC. If I move any of the cables or phone, it will drop the connection. I tied several different cables and PC's so I ruled that out. The problem seems to be the USB port on the phone.
Its been almost a year since I've had this phone so I want to get that fixed. If I were to call AT&T and inform them of this would they replace the phone or would they fix the problem with the port and send me the phone back?
Click to expand...
Click to collapse
I'm not sure what your warranty is from AT&T, but HTC normally has a 15 month warranty on the device. Go through AT&T if you can first. The carriers will normally ship you a replacement device before you send yours in. HTC's repair process is generally very lengthy as they actually repair your device and then send it back to you rather than shipping you a refurbished unit like carriers normally do.
As far as it not connecting, try a different connection method like BirdieSync and Thunderbird. I use this combo on my PC (W7 Pro x64), and it works wonderfully every time.
Soooo, i bought a HTC One m8 yesterday, and I noticed it charges slowly, tried oem with different cables, samsung 2amp charger and my huawei old 700mA charger. Also I wanted to put some files on my phone and the computer doesn't recognize it at all, it doesn't even beep, when I'm charging with any charger or even USB from laptop it shows Charging Through USB , and does it slowly, today I went to the shop where I bought it from, and they changed the USB port but it wasn't the issue. I have done a factory reset, cache wipe and stuff. The phone is completely stock, Vodafone one. Help me please.
Charging over USB doesn't ever change even when I'm charging from different wall sockets, chargers and laptops
Does it charge at the same rate regardless of charge source? When I had this problem, it was a combination of incapable cables and a bad port on the device itself-- Do you have another device you can test the current carrying capabilities of your cables with per chance? I know this is a bit of a straw grasp but you never know
It charges at the same rate from anything.Cables are fine, tested on 2 devices, my one m8 charges slowly and draws Max 0,5A from 2Amp charger. When I plug a USB in my phone, whether it's from wall socket, laptop or even a powerbank, it shows charging from USB. So it must be software related, and I can't flash anything since my computer doesn't detect phone at all. They tried to change the port but it didn't make a difference
jgarkalns said:
It charges at the same rate from anything.Cables are fine, tested on 2 devices, my one m8 charges slowly and draws Max 0,5A from 2Amp charger. When I plug a USB in my phone, whether it's from wall socket, laptop or even a powerbank, it shows charging from USB. So it must be software related, and I can't flash anything since my computer doesn't detect phone at all. They tried to change the port but it didn't make a difference
Click to expand...
Click to collapse
I found something that might help you. First off, can you connect to this phone on other computers, or are you unable to test this?
Secondly, erasing / rebuilding the batterystats file might help you. I've never done this personally, and am unsure if you can do it without root, but people with similar problems to yours have reported this to be a potential solution in my hunting
Different laptops doesn't read my device aswell, I don't understand how wiping the batterystats would help me if I did a factory reset a while ago
jgarkalns said:
Different laptops doesn't read my device aswell, I don't understand how wiping the batterystats would help me if I did a factory reset a while ago
Click to expand...
Click to collapse
I think batterystats is stored in a location not wiped by anything besides a manual process or running a RUU.
I can't run RUU anyways because my phone is not recognized by computer, what could you suggest?
jgarkalns said:
I can't run RUU anyways because my phone is not recognized by computer, what could you suggest?
Click to expand...
Click to collapse
Aye I remembered this much. I don't know what the manual process is, or if it is possible on a non-rooted device
That being said, what version of Android are you on right now? Have you enabled USB debugging yet? This has been known to force HTC Sync Manager / M8 drivers to recognize the phone. Also consider un-initializing the SD card temporarily, some issues there in rare instances.
Checking "Unknown Sources" under security, then doing the following may help:
Find and run the following two APKs-- AndroidHtcsync.apk and Androidhgcsync2.apk
Any file explorer shouldn't have any trouble finding these via a search, though the first one is located in a folder under system\priv_apps
Installing HTC Sync Manager with the phone unplugged (Or uninstalling and reinstalling it with the phone unplugged) won't hurt, as this also installs drivers for the M8. Just a few things to give a shot if you haven't already
I am on Android 6.0, can't find those apps,could you upload them here? USB debugging is on. It would help greatly,maybe it would start to work.
This is all I could find
jgarkalns said:
This is all I could find
Click to expand...
Click to collapse
Hm.
They might require a root browser to find that way. When I get home from work, I'll upload the two APKs for you
I'm set on getting this to work for ya now haha
--One more thing, just as an aside. You -have- installed the latest Sync Manager from HTC, right? I hate it, but the drivers that come with it tend to work the best. Consider uninstalling whatever automatic Window's Driver auto-installed before installing Sync Manager
Only way I think I could fix this is by flashing ruu through hboot, but I can't seem to find one for vodafone UK with 6.12.161.4 os, I only need the 161 part actually. If you could help me that would be perfect.
You have a broken USB port. The phone charges but no data connection. Not very uncommon in m8
assetttt said:
You have a broken USB port. The phone charges but no data connection. Not very uncommon in m8
Click to expand...
Click to collapse
I tried to change it but new port didn't make a difference, it's software fault, I need 6.12.161.4 ruu.
If you do get the ruu and it cures the USB port let me know and I'll try the same.
Have you in Settings > About > Software information > More > Build number Once you’ve found the Build number section of the settings, tap on the section 7 times. After two taps, a small pop up notification should appear saying "you are now X steps away from being a developer" with a number that counts down with every additional tap.After the 7th tap, the Developer options will be unlocked and available. They can usually be found in the main settings menu. You dive into that menu to do things like enable USB debugging.
sblonci65 said:
Have you in Settings > About > Software information > More > Build number Once you’ve found the Build number section of the settings, tap on the section 7 times. After two taps, a small pop up notification should appear saying "you are now X steps away from being a developer" with a number that counts down with every additional tap.After the 7th tap, the Developer options will be unlocked and available. They can usually be found in the main settings menu. You dive into that menu to do things like enable USB debugging.
Click to expand...
Click to collapse
I am not that stupid, that was the first thing I did, m8 isn't my first phone which had problems .
I've also been having this issue since the last update-- no computers at all will recognize my m8 (nothing shows up in Device Manager, like some people say it does with a yellow mark), and the charging is extremely slow. It used to be perfectly fine.
I've googled forever and have tried absolutely EVERYTHING that anyone reported worked for them, outside of factory reset (REALLY don't want to do that and have to start from scratch/lose my app data/etc). I'm not rooted and can't properly back it up without the computer recognizing it (I use Helium to backup, and it requires a PC unless you're rooted). I finally concluded it had to be a charging port issue, but I just replaced that today with high hopes, and it still won't be recognized
I've tried everything involving Safe Mode, USB Debugging, cache partition wiping, uninstalling/reinstalling HTC sync, drivers, battery calibration, different cables, different USB ports, different computers, etc etc etc, and I feel entirely out of options at this point. I've already spoken to HTC and they confirmed I've tried everything they would have told me to try... just posting in the off-chance someone has a miracle cure
butneveragain said:
I've also been having this issue since the last update-- no computers at all will recognize my m8 (nothing shows up in Device Manager, like some people say it does with a yellow mark), and the charging is extremely slow. It used to be perfectly fine.
I've googled forever and have tried absolutely EVERYTHING that anyone reported worked for them, outside of factory reset (REALLY don't want to do that and have to start from scratch/lose my app data/etc). I'm not rooted and can't properly back it up without the computer recognizing it (I use Helium to backup, and it requires a PC unless you're rooted). I finally concluded it had to be a charging port issue, but I just replaced that today with high hopes, and it still won't be recognized
I've tried everything involving Safe Mode, USB Debugging, cache partition wiping, uninstalling/reinstalling HTC sync, drivers, battery calibration, different cables, different USB ports, different computers, etc etc etc, and I feel entirely out of options at this point. I've already spoken to HTC and they confirmed I've tried everything they would have told me to try... just posting in the off-chance someone has a miracle cure
Click to expand...
Click to collapse
I feel u, the only way would be RUU.
Hello,
For the past few days, all of a sudden, I am unable to connect my One Plus 3 to any computer. Phone is running OOS 4.0.2, stock recovery, no root.
Tested in two systems running Windows 10, Kubuntu and Windows 7 in which I was able to connect and transfer files to and fro earlier.
The phone is getting charged when connected to computer.
USB debugging is enabled, drivers have been installed and reinstalled. When connected to computer, there is no notification in the notification shade or the status bar that the phone has been connected. so cannot pull down notification shade to change the connection type.
The system also does not recognise the phone and there is no information displayed about phone in the Windows Explorer side menu.
adb devices in normal mode and fastboot devices in bootloader mode do not throw any results at all.
Under Select USB configuration, toggling or cycling through the options (Charging, MTP, PTP etc) has no effect and it stays on Charging all the time.
I have checked with original data cable that came with my phone, with a micro usb cable attached with usb c adapter and also with another original cable borrowed from a colleague.
Any help would be greatly appreciated.
Thanks.
Buddy,
restart your phone, enable developer options, disable OEM unlocking and enable usb debugging. Connect your phone and choose 'transfer files' mode on the phone.
Go to My computer<My devices<MTP devices will show up<double click<update driver<choose install from system<install the MTP usb option and install driver.
It worked for me. Let me know if it works
Dipinn Verma said:
Buddy,
restart your phone,
It worked for me. Let me know if it works
Click to expand...
Click to collapse
Hello,
Thanks for your help.
I took this to the service center, where they diagnosed this as a mother board problem !!! Apparently due to rooting !!!!!!! Which would void the warranty !!!!!!!!!!!!!
After raising a stink, since the device was under warranty they accepted and replaced the mother board without any extra charge.
Funny enough that a representative of Oneplus himself concurred rooting will lead to mother board getting damaged and also about the warranty being voided if software was changed / altered!
anyways, phone is now getting connected . so problem solved.
Dipinn Verma said:
Buddy,
restart your phone, enable developer options, disable OEM unlocking and enable usb debugging. Connect your phone and choose 'transfer files' mode on the phone.
Go to My computer<My devices<MTP devices will show up<double click<update driver<choose install from system<install the MTP usb option and install driver.
It worked for me. Let me know if it works
Click to expand...
Click to collapse
Hello my friend,
I have the same problem when I try to connect the OP3 to my computer, so how I enable developer options? I have the last version o system operative.
Thanks
albertfs78 said:
Hello my friend,
I have the same problem when I try to connect the OP3 to my computer, so how I enable developer options? I have the last version o system operative.
Thanks
Click to expand...
Click to collapse
Settings<about phone<tap build number 8 times
you will developer options enabled in the settings menu
pvramk said:
Hello,
For the past few days, all of a sudden, I am unable to connect my One Plus 3 to any computer. Phone is running OOS 4.0.2, stock recovery, no root.
Tested in two systems running Windows 10, Kubuntu and Windows 7 in which I was able to connect and transfer files to and fro earlier.
The phone is getting charged when connected to computer.
USB debugging is enabled, drivers have been installed and reinstalled. When connected to computer, there is no notification in the notification shade or the status bar that the phone has been connected. so cannot pull down notification shade to change the connection type.
The system also does not recognise the phone and there is no information displayed about phone in the Windows Explorer side menu.
adb devices in normal mode and fastboot devices in bootloader mode do not throw any results at all.
Under Select USB configuration, toggling or cycling through the options (Charging, MTP, PTP etc) has no effect and it stays on Charging all the time.
I have checked with original data cable that came with my phone, with a micro usb cable attached with usb c adapter and also with another original cable borrowed from a colleague.
Any help would be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
Go to about Phone.... And Press build Number 6/7 Times.. back to settings and Find out Dev mode.. If not work... Than do a factory reset... if not solved.. than follow Oneplus 3 Hardbrick Rom Flash method ?
pvramk said:
Hello,
Thanks for your help.
I took this to the service center, where they diagnosed this as a mother board problem !!! Apparently due to rooting !!!!!!! Which would void the warranty !!!!!!!!!!!!!
After raising a stink, since the device was under warranty they accepted and replaced the mother board without any extra charge.
Funny enough that a representative of Oneplus himself concurred rooting will lead to mother board getting damaged and also about the warranty being voided if software was changed / altered!
anyways, phone is now getting connected . so problem solved.
Click to expand...
Click to collapse
This is a lie. Rooting can't damage the motherboard since much of your system actually has root capability. It's just that your apps have been denied.
Now, if you used root to overclock the cpu and turn off the hardware thermal throttling then, yes, but that's not from rooting, it's from being stupid.
Oneplus always allows rooting
Sent from my ONEPLUS A3000 using Tapatalk
---------- Post added at 08:43 AM ---------- Previous post was at 08:39 AM ----------
albertfs78 said:
Hello my friend,
I have the same problem when I try to connect the OP3 to my computer, so how I enable developer options? I have the last version o system operative.
Thanks
Click to expand...
Click to collapse
Everyone PLEASE STOP TELLING PEOPLE TO ENABLE ADB when you have MTP problems. They are not related in any way. You do not need developer options to use MTP. Stay out of menu items you don't understand.
The most likely cause is that your Windows is confused. Plug your phone into a friend's Linux machine to see she the issue is at.
Sent from my ONEPLUS A3000 using Tapatalk
uudruid74 said:
This is a lie. Rooting can't damage the motherboard since much of your system actually has root capability. It's just that your apps have been denied.
Now, if you used root to overclock the cpu and turn off the hardware thermal throttling then, yes, but that's not from rooting, it's from being stupid.
Oneplus always allows rooting
Sent from my ONEPLUS A3000 using Tapatalk
OT Post below:
Of Course, I did know about that.
But the "Senior Tech" in the One Plus Experience Store insisted that the website explicitly informs rooting and unlocking bootloader will void warranty. He even went to the extent of opening said page to point out the fact. But the very first line in the web page was that the warranty will NOT be void !!
Next he tried dodging by saying that line was meant for OnePlus One and not for any other phones !!!!!
Only on further escalating the issue to the OnePlus Rep in the store, could I make any head way.
Again, the One Plus employee still toed the same line that the ambiguous lines were meant for the OPO and not for OP3, but he caved in to change the mother board.
All this leaves a bitter taste in the mouth for sure...........
Click to expand...
Click to collapse
You should be thankful that the oneplus guy does not say that windows broke youre phone..
pvramk said:
Only on further escalating the issue to the OnePlus Rep in the store, could I make any head way.
Again, the One Plus employee still toed the same line that the ambiguous lines were meant for the OPO and not for OP3, but he caved in to change the mother board.
All this leaves a bitter taste in the mouth for sure...........
Click to expand...
Click to collapse
Well, you have to remember that Oneplus is in China, and my guess you aren't nearly anywhere near China. There are idiots everywhere and I would have raised a huge scene. The problem is that you can't just take your business elsewhere, so you have no leverage and it's in their best interest to try and convince you to pay. It has been asked on the forums about rooting the Oneplus 3 and the official word from a Oneplus employee, not some stupid repair tech, was that rooting did not void the warranty, but if you send in a phone that was rooted, they would first determine if you did something to it as root that would screw it up (like disabling throttling) and if your actions as root damages the phone, it would not be covered by the warranty. Rooting doesn't void the warranty if the fault is Oneplus hardware.
Sent from my ONEPLUS A3000 using Tapatalk
null0seven said:
You should be thankful that the oneplus guy does not say that windows broke youre phone..
Click to expand...
Click to collapse
Lol yeah dodged that bullet.
Well not only OnePlus, but it's just my opinion, I guess all service centre techs are of a similar mould... Get defensive right from get go, try to blame it on the user and get out of a sticky situation. There might be exceptions but the service centre guys for any electronic purchase i have made invariably have tried to blame me first for any service request !!
uudruid74 said:
Well, you have to remember that Oneplus is in China, and my guess you aren't nearly anywhere near China..........
Rooting doesn't void the warranty if the fault is Oneplus hardware.
Sent from my ONEPLUS A3000 using Tapatalk
Click to expand...
Click to collapse
Well I'm from India (Bangalore, where we have the "Experience" store)
And of course beyond a limit where they started treating me like an idiot, I did have to behave like a .... Rhymes with "tick" and starts with a "D" to get the attention of someone higher up.
I'm yet to understand why this issue cropped all of a sudden. I did root the phone and install a custom ROM but after nougat went the stock route, which was what I tried explaining initially, that the phone worked normally for a while after installing stock but suddenly got weird, to the tech guys who of course ignored it... The hardware issue came up 'after' a while after installing stock nougat.
Another gem the one plus rep uttered which I had not mentioned earlier:
He acknowledged there is a problem in the motherboard,. Now get this: even though they (OnePlus) had a way of reverting the hardware changes made by using a specific software they were not authorised to give it to level 2 service tech. Hence they decided to change the motherboard !!!!
At this point I was too tired of OP guys' B.S. to even care and went along with it as long as my issue was cleared.
pvramk said:
Well I'm from India (Bangalore, where we have the "Experience" store)
And of course beyond a limit where they started treating me like an idiot, I did have to behave like a .... Rhymes with "tick" and starts with a "D" to get the attention of someone higher up.
I'm yet to understand why this issue cropped all of a sudden. I did root the phone and install a custom ROM but after nougat went the stock route, which was what I tried explaining initially, that the phone worked normally for a while after installing stock but suddenly got weird, to the tech guys who of course ignored it... The hardware issue came up 'after' a while after installing stock nougat.
Another gem the one plus rep uttered which I had not mentioned earlier:
He acknowledged there is a problem in the motherboard,. Now get this: even though they (OnePlus) had a way of reverting the hardware changes made by using a specific software they were not authorised to give it to level 2 service tech. Hence they decided to change the motherboard !!!!
At this point I was too tired of OP guys' B.S. to even care and went along with it as long as my issue was cleared.
Click to expand...
Click to collapse
You should report this to Oneplus in China. Likely, the experience store is a contracted 3rd party and oneplus needs to set them straight.
And yes, hardware issues can sometimes take awhile to creep up. This is more common in Chinese parts, but that's how you get stuff cheap!
Sent from my ONEPLUS A3000 using Tapatalk
pvramk said:
Hello,
For the past few days, all of a sudden, I am unable to connect my One Plus 3 to any computer. Phone is running OOS 4.0.2, stock recovery, no root.
Tested in two systems running Windows 10, Kubuntu and Windows 7 in which I was able to connect and transfer files to and fro earlier.
The phone is getting charged when connected to computer.
USB debugging is enabled, drivers have been installed and reinstalled. When connected to computer, there is no notification in the notification shade or the status bar that the phone has been connected. so cannot pull down notification shade to change the connection type.
The system also does not recognise the phone and there is no information displayed about phone in the Windows Explorer side menu.
adb devices in normal mode and fastboot devices in bootloader mode do not throw any results at all.
Under Select USB configuration, toggling or cycling through the options (Charging, MTP, PTP etc) has no effect and it stays on Charging all the time.
I have checked with original data cable that came with my phone, with a micro usb cable attached with usb c adapter and also with another original cable borrowed from a colleague.
Any help would be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
This is not just a problem for OnePlus 3. It's a general bug for most Windows systems that have been updated. There's a very easy fix for this.
With your phone connected as MTP, navigate to this folder and locate this file
C:\Windows\INF\wpdmtp.inf
Right click on the "wpdmtp.inf" and click install.
Windows will detect your phone...
If I helped you don't forget to say thanks
iAmWiz said:
This is not just a problem for OnePlus 3. It's a general bug for most Windows systems that have been updated. There's a very easy fix for this.
With your phone connected as MTP, navigate to this folder and locate this file
C:\Windows\INF\wpdmtp.inf
Right click on the "wpdmtp.inf" and click install.
Windows will detect your phone...
If I helped you don't forget to say thanks
Click to expand...
Click to collapse
Two things: read the post quoted by you carefully. No detection at all by PC leave alone as MTP. How do you want him to connect as MTP?
Second, read a couple of posts above. The OP's issue is resolved.
What you are talking about is a different issue.
pvramk said:
Hello,
For the past few days, all of a sudden, I am unable to connect my One Plus 3 to any computer. Phone is running OOS 4.0.2, stock recovery, no root.
Tested in two systems running Windows 10, Kubuntu and Windows 7 in which I was able to connect and transfer files to and fro earlier.
The phone is getting charged when connected to computer.
USB debugging is enabled, drivers have been installed and reinstalled. When connected to computer, there is no notification in the notification shade or the status bar that the phone has been connected. so cannot pull down notification shade to change the connection type.
The system also does not recognise the phone and there is no information displayed about phone in the Windows Explorer side menu.
adb devices in normal mode and fastboot devices in bootloader mode do not throw any results at all.
Under Select USB configuration, toggling or cycling through the options (Charging, MTP, PTP etc) has no effect and it stays on Charging all the time.
I have checked with original data cable that came with my phone, with a micro usb cable attached with usb c adapter and also with another original cable borrowed from a colleague.
Any help would be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
tnsmani said:
Two things: read the post quoted by you carefully. No detection at all by PC leave alone as MTP. How do you want him to connect as MTP?
Second, read a couple of posts above. The OP's issue is resolved.
What you are talking about is a different issue.
Click to expand...
Click to collapse
Ohhh sh*t... I read wrong
How do I change the subject line to {CLOSED} ?
Thanks....
pvramk said:
How do I change the subject line to {CLOSED} ?
Thanks....
Click to expand...
Click to collapse
Click the "Report" button and make a request. One of the MODs will take care of it.
tnsmani said:
Click the "Report" button and make a request. One of the MODs will take care of it.
Click to expand...
Click to collapse
I think I might have reported your post ... My mistake. I'm sorry...
Hi,
I tried to transfer data from my Nexus 6P to the Pixel 3XL using the Type C - Type C cord included in the box but the 2 phones would not recognized each other. When i go into the settings, it says UBS is not connected. The only thing that worked was when I used a Type A/C cord with the adapter. Do you think this is a hardware issue? This is my third P 3XL, the first 2 did not have problems transferring data using Type C/C. Since im still within the 15 days, i want to make sure its not a sign of a bigger problem. I know i can RMA if it turns out to be some other problem but i dont want a refurbished phone if i have had this phone for less than a month. Has anyone come across this issue and what do you think the problem is. I chatted with google but they were no help. Thanks!
This is such a niche experience I am doubtful you will find a significant number of people who have even attempted the task let alone had issues with it.
parakleet said:
This is such a niche experience I am doubtful you will find a significant number of people who have even attempted the task let alone had issues with it.
Click to expand...
Click to collapse
Really? So people don't transfer data from an old phone onto a new phone using a type c to type c?
randomvisitor said:
Really? So people don't transfer data from an old phone onto a new phone using a type c to type c?
Click to expand...
Click to collapse
What he is saying is that data transfer app will only ever appear when you reset the phone. Since it's a one-time use (usually) you won't get feedback on your highly specific issue. Use the phone and enable USB debugging. Transfer files back and forth between your PC/Laptop, use USB-OTG. Install and use adb/fastboot. I understand your sensitivity, but If all this works the phone should be a keeper. What did you return the first two phones for? Why didn't you set the new Pixel up with the old Pixel(s)... why go back to the N6P? Surely you had set both of them up the way you wanted before the replacement came, right?
v12xke said:
What he is saying is that data transfer app will only ever appear when you reset the phone. Since it's a one-time use (usually) you won't get feedback on your highly specific issue. Use the phone and enable USB debugging. Transfer files back and forth between your PC/Laptop, use USB-OTG. Install and use adb/fastboot. I understand your sensitivity, but If all this works the phone should be a keeper. What did you return the first two phones for? Why didn't you set the new Pixel up with the old Pixel(s)... why go back to the N6P? Surely you had set both of them up the way you wanted before the replacement came, right?
Click to expand...
Click to collapse
Ok. Thanks. That makes sense now. I seem to always be the lucky one and get lemons, thats why I'l ultra careful. I returned the last 2 phones because both of them had screen sensitivity issues. On the first one, i couldn't scroll from the bottom of the right hand side of the screen. The 2nd one, i had issues with the bottom left hand side. I didnt realize the problem until i tried to change from letters to numbers while texting. Everytime i would have to tap multiple times in order to make the change and then found out that i wasn't able to scroll from the bottom inch of the phone.
Thanks for your tips, i will definitely try it out! Have a good one.
I ran into this problem while trying to do the WTF Bootloader unlock and Root method, as well as the Frankenstein phone...All the steps should work, except I can't even get the thing to allow itself to be detected by my computer.
I have read others with the VS996 who have done the WTF / Frankenphone methods without this issue.
I have plugged it in to the computer as I have with Android phones forever; it says "Charging" and gives no option to switch to MTP/File Transfer etc... I also go into the Developer Options to try and change this, I tap the setting that would usually allow you to switch it, and it opens no menu and acts as if there isn't one to be accessed. I've tried my Win7 and Win10 machines - same results each time. Also does not allow me to change USB mode while unplugged, or even enter download mode! I am using the USB cable that came with the phone, and have also tried other cables. I've cleaned the port on the phone, tried all USB ports on BOTH computers - still nothing. I've ever master reset the thing hoping it was a glitch , but it still will not let me change it out of "Charging" or even act like there's the ability to do so.
Did Verizon lock these things down so hard that you just can't use them like normal Android phones?
I have searched to an exhausting extent, I'm out of ideas... I don't use Verizon, so I really need to figure this out so it doesn't keep thinking it's still being used on the Verizon network. My service works, but it constantly says the SIM is not a Verizon SIM, and won't provision certain services (such as Emergency Calling) ... HELP!
k2pdx said:
I ran into this problem while trying to do the WTF Bootloader unlock and Root method, as well as the Frankenstein phone...All the steps should work, except I can't even get the thing to allow itself to be detected by my computer.
I have read others with the VS996 who have done the WTF / Frankenphone methods without this issue.
I have plugged it in to the computer as I have with Android phones forever; it says "Charging" and gives no option to switch to MTP/File Transfer etc... I also go into the Developer Options to try and change this, I tap the setting that would usually allow you to switch it, and it opens no menu and acts as if there isn't one to be accessed. I've tried my Win7 and Win10 machines - same results each time. Also does not allow me to change USB mode while unplugged, or even enter download mode! I am using the USB cable that came with the phone, and have also tried other cables. I've cleaned the port on the phone, tried all USB ports on BOTH computers - still nothing. I've ever master reset the thing hoping it was a glitch , but it still will not let me change it out of "Charging" or even act like there's the ability to do so.
Did Verizon lock these things down so hard that you just can't use them like normal Android phones?
I have searched to an exhausting extent, I'm out of ideas... I don't use Verizon, so I really need to figure this out so it doesn't keep thinking it's still being used on the Verizon network. My service works, but it constantly says the SIM is not a Verizon SIM, and won't provision certain services (such as Emergency Calling) ... HELP!
Click to expand...
Click to collapse
No, Verizon hasn't locked this down.
You said you've already Master Reset your phone, so that's very strange.
I know you tried different computers/different cables/different ports -- but the only thing I can suggest is to try other different computers.
Plenty of VS996 owners on here have Frankenstein their phones. Some then reverted back to VS996 TWRP flashable zip, after bootloader unlock and root, to regain Verizon VoLTE as they are Verizon customers. But no one has had any trouble with USB connections.
ChazzMatt said:
if you are not using Verizon, you need to Frankenstein your phone to US998 or H933 firmware. For bootloader unlock and root, you need US998 firmware.
Plenty of VS996 owners on here have Frankenstein their phones. Some then reverted back to VS996 TWRP flashable zip, after bootloader unlock and root, to regain Verizon VoLTE as they are Verizon customers. But no one has had any trouble with USB connections.
No, Verizon hasn't locked this down.
1) I know you tried different computers, but other different computers.
2) Since either Frankenstein or WTF bootloader unlock is going to re-set your phone anyway, go ahead and do that now PRE-EMPTIVELY. Maybe going back to factory defaults will fix something.
Click to expand...
Click to collapse
I've factory reset. The problem is, it won't let me switch from Charging mode to File Transfer / MTP mode. It doesn't detect the computer and the computer doesn't detect it - doesn't give an option to switch USB mode, etc... See attached screenshots - that's what it looks like while connected to USB no matter what cable or PC it is connected to.
I'm actually trying to Frankenstein the phone, but can't even get past the part where the phone and computer need to communicate via USB because of the problem I'm having.
So I guess, has anybody ever had this problem and found out how to fix it? It's all I need so I can Frankenstein the phone.
ChazzMatt said:
No, Verizon hasn't locked this down.
You said you've already Master Reset your phone, so that's very strange.
I know you tried different computers/different cables/different ports -- but the only thing I can suggest is to try other different computers.
Plenty of VS996 owners on here have Frankenstein their phones. Some then reverted back to VS996 TWRP flashable zip, after bootloader unlock and root, to regain Verizon VoLTE as they are Verizon customers. But no one has had any trouble with USB connections.
Click to expand...
Click to collapse
I am finding this very strange too.
I don't have anymore computers to try.
Is it possible that it's still somehow tied to Verizon? It was recently used by a friend who gave it to me when he upgraded to a new phone. My calls / data work (I have to manually provision that) so it seems very odd that it won't full allow services / USB connections or even show the OEM Unlock option in the Developer Options.
k2pdx said:
I've factory reset. The problem is, it won't let me switch from Charging mode to File Transfer / MTP mode. It doesn't detect the computer and the computer doesn't detect it - doesn't give an option to switch USB mode, etc... See attached screenshots - that's what it looks like while connected to USB no matter what cable or PC it is connected to.
I'm actually trying to Frankenstein the phone, but can't even get past the part where the phone and computer need to communicate via USB because of the problem I'm having.
So I guess, has anybody ever had this problem and found out how to fix it? It's all I need so I can Frankenstein the phone.
Click to expand...
Click to collapse
I was editing my reply as you were replying. You had buried the important parts see the bottom, what all you tried.
No one else has any problems, to my knowledge. Tons of VS996 on this forum, who have Frankenstein'ed to US998 either permanently or temporarily to Bootloader Unlock and root.
All I can suggest is to try yet other PCs?
Other VS996 users can chime in, but I don't remember any reports of USB issues over the past couple of years.
ChazzMatt said:
I was editing my reply as you were replying. You had buried the important parts see the bottom, what all you tried.
No one else has any problems, to my knowledge. Tons of VS996 on this forum, who have Frankenstein'ed to US998 either permanently or temporarily to Bootloader Unlock and root.
All I can suggest is to try yet other PCs?
Other VS996 users can chime in, but I don't remember any reports of USB issues over the past couple of years.
Click to expand...
Click to collapse
I noticed that too, haha.
So isn't it supposed to let you switch USB mode even if not plugged in? When mine is plugged in or not, it acts as if the only option is "Charge" - if you look at the screenshots I attached, I've pull my top menu down where it should have a way to switch it from Charging to something else, but even that shows nothing... just charging, settings etc
I tried calling Verizon customer service just to see if they have some kind of security measure they sent over the air when my friend deactivated it from his account - but they're close, probably because of this COVID 19 thing (or they don't work on Sundays)...
@schwinn8, @nnjimmy59, @gimpy1
you all don't have any USB connection problems on your VS996, do you?
That's just three off the top of my head. We also had a Dev, TotallyAnxious who had VS996 for awhile and a very popular Anxious V30 mod -- but moved on to a newer phone a few months ago.
Never any mention of USB issues.
ChazzMatt said:
@schwinn8, @nnjimmy59, @gimpy1
you all don't have any USB connection problems on your VS996, do you?
Click to expand...
Click to collapse
Well, my phones were not originally VS996. My personal phones were US998 purchases. The next two I purchased were H931. All of these converted via Frankenstein just fine. (One H931 had some issues, unrelated to the process - I believe it was a hardware problem with Verizon towers). That phone is now US998 running on ATT with no issues.
My wife and I are still running VS996 with no issues. I don't use USB much but I know it worked just fine last time I used it. I'm happy to test further if needed, but it sounds like this may be more of an issue with an originally-VS996 phone, as the OP is suggesting.
EDIT: To be clear, I don't think this is a real problem with the phone... probably just another "incompatible" computer/cable/USBport thing. So many people have these types of issues, and there's no guaranteed answer on what does/doesn't work. I'm happy to help if I can, though... I still have my older laptop which did all these steps just fine. I will say my new laptop (Ryzen) does NOT work on this process. I still have that older machine, in case it's needed again. If you love in the CT area, I'm happy to help first-hand...
schwinn8 said:
Well, my phones were not originally VS996. My personal phones were US998 purchases. The next two I purchased were H931. All of these converted via Frankenstein just fine. (One H931 had some issues, unrelated to the process - I believe it was a hardware problem with Verizon towers). The other is now US998 running on ATT with no issues.
My wife and I are still running VS996 with no issues. I don't use USB much but I know it worked just fine last time I used it. I'm happy to test further if needed, but it sounds like this may be more of an issue with an originally-VS996 phone, as the OP is suggesting.
Click to expand...
Click to collapse
OK. I'm pretty sure the others had original VS996, especially TotallyAnxious. I'm not going to officially mention her as she has moved on, but we communicated a lot when her Magisk mod was posted here.
schwinn8 said:
Well, my phones were not originally VS996. My personal phones were US998 purchases. The next two I purchased were H931. All of these converted via Frankenstein just fine. (One H931 had some issues, unrelated to the process - I believe it was a hardware problem with Verizon towers). That phone is now US998 running on ATT with no issues.
My wife and I are still running VS996 with no issues. I don't use USB much but I know it worked just fine last time I used it. I'm happy to test further if needed, but it sounds like this may be more of an issue with an originally-VS996 phone, as the OP is suggesting.
Click to expand...
Click to collapse
I'm thinking it's probably because it's an original VS996 and Verizon is notorious for locking down their phones, even though they are carrier unlocked.
It wouldn't be a problem if I could just force the USB to work and get rid of all the Verizon programming...I'm really hoping someone out there has had to deal with this before and see this.
ChazzMatt said:
OK. I'm pretty sure the others had original VS996, especially TotallyAnxious. I'm not going to officially mention her as she has moved on, but we communicated a lot when her Magisk mod was posted here.
Click to expand...
Click to collapse
I'm gonna have to read through TotallyAnxious' old posts in hopes a solution can be found. Otherwise, not sure this phone will work for me.
k2pdx said:
I'm thinking it's probably because it's an original VS996 and Verizon is notorious for locking down their phones, even though they are carrier unlocked.
It wouldn't be a problem if I could just force the USB to work and get rid of all the Verizon programming...I'm really hoping someone out there has had to deal with this before and see this.
Click to expand...
Click to collapse
Sorry for the later edits... but as I mentioned, if I can help in some way, I'm happy to do so (see my previous post).
https://forum.xda-developers.com/lg-v30/help/v30-detecting-usb-cable-vol-power-t4067993
The post above is the closest I can find - but the phone I have never had any errors leading up to the problem.
schwinn8 said:
Sorry for the later edits... but as I mentioned, if I can help in some way, I'm happy to do so (see my previous post).
Click to expand...
Click to collapse
I'll go back and re-read your posts again. (edited below after re-reading)
It's probably also worth mentioning that it won't enter Download Mode following the instructions found here : https://droidrecovery.com/lg-v30-recovery-mode/ (scroll down to "Boot LG V30 into Download Mode")
-edit- As far as incompatible cable/computer theory - I don't know...it's the cable that came with the phone when it was new. My other cable was from a Samsung Galaxy and both work with my Moto X4 (which is what I'm switching to the V30 from). All drivers are installed, no driver errors in Device Manager, etc...This is by far the most difficult phone I've tried to work with.
k2pdx said:
I'll go back and re-read your posts again. (edited below after re-reading)
It's probably also worth mentioning that it won't enter Download Mode following the instructions found here : https://droidrecovery.com/lg-v30-recovery-mode/ (scroll down to "Boot LG V30 into Download Mode")
-edit- As far as incompatible cable/computer theory - I don't know...it's the cable that came with the phone when it was new. My other cable was from a Samsung Galaxy and both work with my Moto X4 (which is what I'm switching to the V30 from). All drivers are installed, no driver errors in Device Manager, etc...This is by far the most difficult phone I've tried to work with.
Click to expand...
Click to collapse
The button dance is notoriously difficult to get right. Try it a few times. Note, in the steps listed, it says to release then press the power button again... but it's not clear that you need to HOLD it, not just press it. At least, that's what I remember it to be. I only had to do it once... adb is so much easier.
I also want to point out that one of my original LG cables did not work either. Not sure why, but it didn't. The other one did... as did a third party cable. Again, the key for me was my older laptop. The new one does not work, no matter what I try. Granted, when I say it doesn't work, I mean it wouldn't do the unlock... the USB does detect fine and the phone does switch into the necessary USB mode.
Can you change the USB mode manually somewhere? Maybe it was set to "charging only" by mistake at some point? I think the popup asks and has a "remember" button... if that was selected, it may be continuing to use charge-only by default?
EDIT: Found it... in settings/system/developer options there is "select USB Configuration"... set that to PTP and see if that works to get you in.
schwinn8 said:
.EDIT: Found it... in settings/system/developer options there is "select USB Configuration"... set that to PTP and see if that works to get you in.
Click to expand...
Click to collapse
I attached a screenshot in an earlier reply that shows what that looks like for me - I tap it and it does (literally) nothing. No menu, no option to switch - nothing at all - and that is actually the reason I posted here to begin with. I've never had this happen. It continues after multiple factory resets as well, and on the same computer I've successfully flashed other phones with.
This may be relevant? Maybe it's a Pie problem?
https://www.reddit.com/r/lgg6/comments/dnq719/usb_file_transfer_option_gone_because_of_android/
Different phone, but same symptoms.
Hi. Not sure if I can help any. But, here goes. I am on a Verizon vs996. Been a Verizon customer for years, still am. I have four phones on my plan, but I am the only rooted one. I rooted my phone about a year and a half or two years ago via Chazz 's Frankenstein method first, then the WTF method second. I currently use, for some time now, US998 rom (pie).
I did experience a couple of problems, but, carefully using/following all the instructions listed, got it done. My computer (at the time a surface pro 3 with windows 10) would not work for me. I finally borrowed an older laptop with windows 7, I think. That worked like a charm. No problems with it.
Other problems I personally had was understanding what the instructions actually meant for me to do, as I am not computer literate. I remember I had a hard time figuring out how to put the downloaded files into a folder in the correct location so the computer could find it. It really wasn't hard, I just didn't know exactly what they wanted or meant to do it.
Another problem was understanding how to use the "command" prompt. I had to click on something other than the command prompt (it was either a newer or older name for it - can't remember which). But, once I got it figured out, everything went smoothly and flawlessly. Somebody (ChazzMatt(?)) had linked to a different suggestion - can't remember what it was - but that worked.
What I would do now and what I did was, go in and print out the instructions. Once they are printed out, go thru it line by line, word for word and cross out everything that does Not apply to your phone, situation, etc. Read the remaining instructions over slowly and make sure what you are reading (and thinking) is exactly what the instructions say.
Messing with your phone can be very nerve wracking. It was/is for me, every time I do it. That's why I would print out the instructions and follow them exactly.
Sorry that's all I can add. I have to have exact explicit instructions and follow them (dummy mode).
As far as the button dance, I have never had a problem getting into twrp using it when changing roms. Magisk seemed to never install the first time and I could only get into twrp by using the button dance.
The reply to that reddit thread says that another user has it working in Pie. I wonder if you just have some weird corruption on your phone. I think you said you did a factory reset, correct? What I might suggest next is to try the Verizon repair process (they have some software that can supposedly reload the OS or something, as I recall). Maybe that will get you to a running state again.
And, again, try the button dance again a few times... I know it's annoying but it may work. If that gets you into download mode, you can then drop a KDZ for Oreo (or just jump into the Frankenstein method)... and you should be good? It's certainly weird that you can't get in there...
EDIT: Looks like not being able to access this setting does seem to affect a few phones on Pie... a quick google search confirmed this: https://www.google.com/search?client=firefox-b-1-d&q=android+cannot+change+usb+mode
Another thing to try - open up device manager, then plug in the phone and see if the list refreshes. This will tell you that Windows is "seeing" the phone, and maybe you can find out what driver it's trying to use. Maybe that's the problem? If it doesn't refresh at all, I would still suspect the cable...
Another post saying the same general thing: https://forum.xda-developers.com/pixel-2-xl/help/pixel-2-xl-usb-preferences-greyed-t3838058
EDIT2: You might also see if there's an app that can help you... like this one, for example: https://play.google.com/store/apps/details?id=co.vincze.usbsettings&hl=en_US
schwinn8 said:
The reply to that reddit thread says that another user has it working in Pie. I wonder if you just have some weird corruption on your phone. I think you said you did a factory reset, correct? What I might suggest next is to try the Verizon repair process (they have some software that can supposedly reload the OS or something, as I recall). Maybe that will get you to a running state again.
And, again, try the button dance again a few times... I know it's annoying but it may work. If that gets you into download mode, you can then drop a KDZ for Oreo (or just jump into the Frankenstein method)... and you should be good? It's certainly weird that you can't get in there...
EDIT: Looks like not being able to access this setting does seem to affect a few phones on Pie... a quick google search confirmed this: https://www.google.com/search?client=firefox-b-1-d&q=android+cannot+change+usb+mode
Another thing to try - open up device manager, then plug in the phone and see if the list refreshes. This will tell you that Windows is "seeing" the phone, and maybe you can find out what driver it's trying to use. Maybe that's the problem? If it doesn't refresh at all, I would still suspect the cable...
Another post saying the same general thing: https://forum.xda-developers.com/pixel-2-xl/help/pixel-2-xl-usb-preferences-greyed-t3838058
EDIT2: You might also see if there's an app that can help you... like this one, for example: https://play.google.com/store/apps/details?id=co.vincze.usbsettings&hl=en_US
Click to expand...
Click to collapse
All I need is download mode and I'm ready to get this thing going, haha.
One of my computers detects the phone (it thinks the USB port can't supply enough power when I plug the phone in) but not as the device it is. The Windows 7 machine - nothing.
-edit- I tried that app just now and all it does is detect Android version and then if it's 6.0 or above, sends me over to Developer options. Seems like it just skips the part of going to it via the Settings menu... (indicates this phone is not supported by the app, based on the app's notices.
-edit2- Can someone link me to a video or screenshot walkthrough for the button dance? I may just be doing it wrong based on reading it, and the only videos I can find are for old Moto phones. Is that the same 4 corner thing?
edit3- I'm looking for anything Verizon may have to rebuild the OS...if anyone has some insight as to exactly where I can find this, that would be great.
When I attempt to enter "download mode" (same method as mentioned in a previous post) as suggested by one of the Verizon program that can repair it, the phone just charges and never enters any special mode.