Soooo, i bought a HTC One m8 yesterday, and I noticed it charges slowly, tried oem with different cables, samsung 2amp charger and my huawei old 700mA charger. Also I wanted to put some files on my phone and the computer doesn't recognize it at all, it doesn't even beep, when I'm charging with any charger or even USB from laptop it shows Charging Through USB , and does it slowly, today I went to the shop where I bought it from, and they changed the USB port but it wasn't the issue. I have done a factory reset, cache wipe and stuff. The phone is completely stock, Vodafone one. Help me please.
Charging over USB doesn't ever change even when I'm charging from different wall sockets, chargers and laptops
Does it charge at the same rate regardless of charge source? When I had this problem, it was a combination of incapable cables and a bad port on the device itself-- Do you have another device you can test the current carrying capabilities of your cables with per chance? I know this is a bit of a straw grasp but you never know
It charges at the same rate from anything.Cables are fine, tested on 2 devices, my one m8 charges slowly and draws Max 0,5A from 2Amp charger. When I plug a USB in my phone, whether it's from wall socket, laptop or even a powerbank, it shows charging from USB. So it must be software related, and I can't flash anything since my computer doesn't detect phone at all. They tried to change the port but it didn't make a difference
jgarkalns said:
It charges at the same rate from anything.Cables are fine, tested on 2 devices, my one m8 charges slowly and draws Max 0,5A from 2Amp charger. When I plug a USB in my phone, whether it's from wall socket, laptop or even a powerbank, it shows charging from USB. So it must be software related, and I can't flash anything since my computer doesn't detect phone at all. They tried to change the port but it didn't make a difference
Click to expand...
Click to collapse
I found something that might help you. First off, can you connect to this phone on other computers, or are you unable to test this?
Secondly, erasing / rebuilding the batterystats file might help you. I've never done this personally, and am unsure if you can do it without root, but people with similar problems to yours have reported this to be a potential solution in my hunting
Different laptops doesn't read my device aswell, I don't understand how wiping the batterystats would help me if I did a factory reset a while ago
jgarkalns said:
Different laptops doesn't read my device aswell, I don't understand how wiping the batterystats would help me if I did a factory reset a while ago
Click to expand...
Click to collapse
I think batterystats is stored in a location not wiped by anything besides a manual process or running a RUU.
I can't run RUU anyways because my phone is not recognized by computer, what could you suggest?
jgarkalns said:
I can't run RUU anyways because my phone is not recognized by computer, what could you suggest?
Click to expand...
Click to collapse
Aye I remembered this much. I don't know what the manual process is, or if it is possible on a non-rooted device
That being said, what version of Android are you on right now? Have you enabled USB debugging yet? This has been known to force HTC Sync Manager / M8 drivers to recognize the phone. Also consider un-initializing the SD card temporarily, some issues there in rare instances.
Checking "Unknown Sources" under security, then doing the following may help:
Find and run the following two APKs-- AndroidHtcsync.apk and Androidhgcsync2.apk
Any file explorer shouldn't have any trouble finding these via a search, though the first one is located in a folder under system\priv_apps
Installing HTC Sync Manager with the phone unplugged (Or uninstalling and reinstalling it with the phone unplugged) won't hurt, as this also installs drivers for the M8. Just a few things to give a shot if you haven't already
I am on Android 6.0, can't find those apps,could you upload them here? USB debugging is on. It would help greatly,maybe it would start to work.
This is all I could find
jgarkalns said:
This is all I could find
Click to expand...
Click to collapse
Hm.
They might require a root browser to find that way. When I get home from work, I'll upload the two APKs for you
I'm set on getting this to work for ya now haha
--One more thing, just as an aside. You -have- installed the latest Sync Manager from HTC, right? I hate it, but the drivers that come with it tend to work the best. Consider uninstalling whatever automatic Window's Driver auto-installed before installing Sync Manager
Only way I think I could fix this is by flashing ruu through hboot, but I can't seem to find one for vodafone UK with 6.12.161.4 os, I only need the 161 part actually. If you could help me that would be perfect.
You have a broken USB port. The phone charges but no data connection. Not very uncommon in m8
assetttt said:
You have a broken USB port. The phone charges but no data connection. Not very uncommon in m8
Click to expand...
Click to collapse
I tried to change it but new port didn't make a difference, it's software fault, I need 6.12.161.4 ruu.
If you do get the ruu and it cures the USB port let me know and I'll try the same.
Have you in Settings > About > Software information > More > Build number Once you’ve found the Build number section of the settings, tap on the section 7 times. After two taps, a small pop up notification should appear saying "you are now X steps away from being a developer" with a number that counts down with every additional tap.After the 7th tap, the Developer options will be unlocked and available. They can usually be found in the main settings menu. You dive into that menu to do things like enable USB debugging.
sblonci65 said:
Have you in Settings > About > Software information > More > Build number Once you’ve found the Build number section of the settings, tap on the section 7 times. After two taps, a small pop up notification should appear saying "you are now X steps away from being a developer" with a number that counts down with every additional tap.After the 7th tap, the Developer options will be unlocked and available. They can usually be found in the main settings menu. You dive into that menu to do things like enable USB debugging.
Click to expand...
Click to collapse
I am not that stupid, that was the first thing I did, m8 isn't my first phone which had problems .
I've also been having this issue since the last update-- no computers at all will recognize my m8 (nothing shows up in Device Manager, like some people say it does with a yellow mark), and the charging is extremely slow. It used to be perfectly fine.
I've googled forever and have tried absolutely EVERYTHING that anyone reported worked for them, outside of factory reset (REALLY don't want to do that and have to start from scratch/lose my app data/etc). I'm not rooted and can't properly back it up without the computer recognizing it (I use Helium to backup, and it requires a PC unless you're rooted). I finally concluded it had to be a charging port issue, but I just replaced that today with high hopes, and it still won't be recognized
I've tried everything involving Safe Mode, USB Debugging, cache partition wiping, uninstalling/reinstalling HTC sync, drivers, battery calibration, different cables, different USB ports, different computers, etc etc etc, and I feel entirely out of options at this point. I've already spoken to HTC and they confirmed I've tried everything they would have told me to try... just posting in the off-chance someone has a miracle cure
butneveragain said:
I've also been having this issue since the last update-- no computers at all will recognize my m8 (nothing shows up in Device Manager, like some people say it does with a yellow mark), and the charging is extremely slow. It used to be perfectly fine.
I've googled forever and have tried absolutely EVERYTHING that anyone reported worked for them, outside of factory reset (REALLY don't want to do that and have to start from scratch/lose my app data/etc). I'm not rooted and can't properly back it up without the computer recognizing it (I use Helium to backup, and it requires a PC unless you're rooted). I finally concluded it had to be a charging port issue, but I just replaced that today with high hopes, and it still won't be recognized
I've tried everything involving Safe Mode, USB Debugging, cache partition wiping, uninstalling/reinstalling HTC sync, drivers, battery calibration, different cables, different USB ports, different computers, etc etc etc, and I feel entirely out of options at this point. I've already spoken to HTC and they confirmed I've tried everything they would have told me to try... just posting in the off-chance someone has a miracle cure
Click to expand...
Click to collapse
I feel u, the only way would be RUU.
Related
I am trying to upload a new ROM to my phone but i am having problems with it being recognised by my PC.
Firewall is switched off on my PC.
USB to PC settings on phone set to prompt me and default to ActiveSync.
PC not finding the Memory Card also as a drive.
Hard-Reset also performed with no joy.
Nothing is happening however other than charging. This is the same on all PC's i have tried.
Any ideas how i can get it working??
goochy said:
I am trying to upload a new ROM to my phone but i am having problems with it being recognised by my PC.
Firewall is switched off on my PC.
USB to PC settings on phone set to prompt me and default to ActiveSync.
PC not finding the Memory Card also as a drive.
Hard-Reset also performed with no joy.
Nothing is happening however other than charging. This is the same on all PC's i have tried.
Any ideas how i can get it working??
Click to expand...
Click to collapse
If you find a solution, tell me!
Mine won't sync either, no matter what I try, so I've resorted to using a BT USB for syncing/file transfer. I have to flash via SD card and won't be able to use Task29 until it's set up to work via SD card either.
Debbie
DebbieNY13 said:
If you find a solution, tell me!
Mine won't sync either, no matter what I try, so I've resorted to using a BT USB for syncing/file transfer. I have to flash via SD card and won't be able to use Task29 until it's set up to work via SD card either.
Debbie
Click to expand...
Click to collapse
You can enter bootloader and then plug in the usb. This way you don't need to sync with active sync Task29 runs this way.
Lennyz1988 said:
You can enter bootloader and then plug in the usb. This way you don't need to sync with active sync Task29 runs this way.
Click to expand...
Click to collapse
Nope, that won't work for me. When I enter the bootloader, it says 'serial' in the white portion at the bottom instead of 'usb'. No amount of hard resets clears this up for me.
Thanks, though.
Debbie
There's good news and bad...
I had this problem, the good news is that I think it's fixed now, the bad news is it involve a trip to HTC. I flashed back to stock and still had the problem, called HTC who agreed it was probably a h/w fault, they piucked it up, repaired it and it's in a UPS van on it's way back to me as I type.
Until it comes back I can't confirm they really have repaired it, or what they've done to fix it.
HTH
Gordon
Thanks so much, Gordon. Please let me know how it worked out for you and what costs were involved.
I'm sure, at some point, I will have to bite the bullet and get mine fixed as well.
Debbie
GordonTGopher said:
I had this problem, the good news is that I think it's fixed now, the bad news is it involve a trip to HTC. I flashed back to stock and still had the problem, called HTC who agreed it was probably a h/w fault, they piucked it up, repaired it and it's in a UPS van on it's way back to me as I type.
Until it comes back I can't confirm they really have repaired it, or what they've done to fix it.
HTH
Gordon
Click to expand...
Click to collapse
I have the same problem.
After all, I find that the USB port of the phone is bad, i.e. some pins are brocken.
After changing the USB port, I solved the problem.
DebbieNY13 said:
Thanks so much, Gordon. Please let me know how it worked out for you and what costs were involved.
I'm sure, at some point, I will have to bite the bullet and get mine fixed as well.
Debbie
Click to expand...
Click to collapse
Well one new mainboard, it works! I was also having intermitent touch screen problems so they've replaced the LCD! All under warranty, so it didn't cost a penny Well done HTC.
Gordon
goochy said:
I am trying to upload a new ROM to my phone but i am having problems with it being recognised by my PC.
Firewall is switched off on my PC.
USB to PC settings on phone set to prompt me and default to ActiveSync.
PC not finding the Memory Card also as a drive.
Hard-Reset also performed with no joy.
Nothing is happening however other than charging. This is the same on all PC's i have tried.
Any ideas how i can get it working??
Click to expand...
Click to collapse
Just to make sure, did you set Activesync to use the slower method? When I upgraded my ROM I had to use the slow method in order for my Windows 7 to see the new ROM.
guys i have the same prob and i bought it from USA unlocked Stock Asian Rom and Now i am in Pakistan.I had some major issues with it.It just stopped syncing one day.Have tried everything.The battery usage also increased dramatically(it dies in 10 hrs after a full recharge)I thought it was a virus but now i think its hardware.I think i'll send it for warranty claim.
I just went through this on my VZW TP2. A month ago it began syncing slowly or not at all, very sporadic, and after messing with it for two hours it began working again. I tried everything except a hard-reset, including reinstalling ActiveSync, changing cables, etc. It happened again earlier in the week and an hour with HTC on the phone couldn't revive it. I called VZW and had a new phone in two days, and we're now up and running again.
I tried BT sync at one time but didn't like having to click multiple times to get it going every time I got within range. There doesn't seem to be a way to have it sync automatically or with one button.
I have the Tmo TP2 and SAME issue, I luckily am getting a new one from Tmo, but I am really starting to think something more is going on here........... I am not convinced ALL OF US, even a lot on PPC geeks, same exact issue? different carriers? come on........... I am glad I am getting a new one, but I would really love to know the root cause of this. IT SEEMS VERY VERY VERY MUCH LIKE THE "TRANSFER DATA" option if "turned off" (if you will), not a physical hardware failure. Kinda like you can turn that option off in windows to not allow USB storage devices to connect, you can still connect other devices (mice, keyboards) or charge things (like our phone) but the computer will NOT see it there at all!!! I really think something like that is happening IN our phones!!! hundreds of us bend the same pin(s). Too wierd.
I hade the same problem!
After trying everything I finally opened up the phone. In the phone I found some dust particles on the usb pins on the board, I cleaned it up and now the sync works again.
NO Sync with Windows 7
I have the same issue with my Win 7 machine...... PC does not even see the Phone at all. Plug it into my Windows XP machine and it's perfect, connects everytime, using the same cable. i have tried everything i can find on the internet and multipal forums, still no Joy! Works great on Win xp, so i think it is a problem with win 7 drivers.....
Still searching for an answer........
Oh, by the way it was working for months, just stopped one day....i even wiped out my pc and reloaded it, no Joy!
I'm starting to have the same issues on my AT&T Tilt 2 but sporadically. Every now and then I lose the phone in MS activesync. I have to delicately place the phone on the table and gently insert the USB cable into the back of the phone in order for it to sync up with my PC. If I move any of the cables or phone, it will drop the connection. I tied several different cables and PC's so I ruled that out. The problem seems to be the USB port on the phone.
Its been almost a year since I've had this phone so I want to get that fixed. If I were to call AT&T and inform them of this would they replace the phone or would they fix the problem with the port and send me the phone back?
deeken said:
I'm starting to have the same issues on my AT&T Tilt 2 but sporadically. Every now and then I lose the phone in MS activesync. I have to delicately place the phone on the table and gently insert the USB cable into the back of the phone in order for it to sync up with my PC. If I move any of the cables or phone, it will drop the connection. I tied several different cables and PC's so I ruled that out. The problem seems to be the USB port on the phone.
Its been almost a year since I've had this phone so I want to get that fixed. If I were to call AT&T and inform them of this would they replace the phone or would they fix the problem with the port and send me the phone back?
Click to expand...
Click to collapse
I'm not sure what your warranty is from AT&T, but HTC normally has a 15 month warranty on the device. Go through AT&T if you can first. The carriers will normally ship you a replacement device before you send yours in. HTC's repair process is generally very lengthy as they actually repair your device and then send it back to you rather than shipping you a refurbished unit like carriers normally do.
As far as it not connecting, try a different connection method like BirdieSync and Thunderbird. I use this combo on my PC (W7 Pro x64), and it works wonderfully every time.
I'm pretty sure that the USB port on my phone has gone bad, but in a strange way. When plugged in, Windows device manager shows an Unknown Device. Looking around the Internet, this or similar problems seem to have happened to quite a few people, but none of the suggested solutions have worked for me. I have tried 2 different cables on 3 different PCs, even one with a fresh install of Windows. I have tried my default ROM of CM7 RC2 and nightly 21 as well as warm 2.2. Even in recovery or fastboot, it still is not recognized. I have uninstalled and reinstalled the newest HTC sync for USB drivers. Even when I manually pick the drivers in device manager, Windows tells me the drivers are not appropriate for my device. ADB devices does not show anything because the phone is not recognized, and the phone itself does not give me any connection options when plugged in, though it will charge. This seems to have have started happening when I used some compressed air in the HDMI port to clean it out for HDMwIn. Maybe something got knocked loose in the usb port.
What do you guys think? Did I kill it/is it dead? If so, will Sprint likely help me if I revert to stock and take it in?
If so, will Sprint likely help me if I revert to stock and take it in?
Click to expand...
Click to collapse
Absolutely. Unroot, flash a stock rom, then take it to a sprint repair center. Your phone has a one year warranty for things just like this
My phone used to do the same thing. Actually... I've had 3 different EVOs do it, but only on my Windows 7 laptop. It works fine for other computers. It started working randomly one day & now it's fine.
Were all three of those computers Windows 7?
Unfortunately no. Two were 7, one was a totally clean install of XP. Either way, totally stock now with s-on. Back to Sprint I go after work.
Hey all. This happened a few weeks ago and I am just getting around to troubleshooting.
My phone stopped being able to QuickCharge. Checked multiple adapters, Nada. Factory defaulted the phone . No change. Updated to latest version of Extreme. No Change.
Normal charging works
I was looking to reinstall stock so I can test and call in warranty support, but the device will not connect to my PC or any PC for that matter. Tested multiple cables and machines. There is no notification that pops up telling me it is charging or allowing me to change the connection method. I went into Dev options to force it, but it is still not recognized by any machine, using known good cables.
How do I get back to as close to stock as possible, mainly to remove any issues I'd have with warranty support if I cannot plug my phone into my PC to go back to stock?
** Updated. I've just flashed the stock rooted rom after wiping everything and no change.
Hello,
For the past few days, all of a sudden, I am unable to connect my One Plus 3 to any computer. Phone is running OOS 4.0.2, stock recovery, no root.
Tested in two systems running Windows 10, Kubuntu and Windows 7 in which I was able to connect and transfer files to and fro earlier.
The phone is getting charged when connected to computer.
USB debugging is enabled, drivers have been installed and reinstalled. When connected to computer, there is no notification in the notification shade or the status bar that the phone has been connected. so cannot pull down notification shade to change the connection type.
The system also does not recognise the phone and there is no information displayed about phone in the Windows Explorer side menu.
adb devices in normal mode and fastboot devices in bootloader mode do not throw any results at all.
Under Select USB configuration, toggling or cycling through the options (Charging, MTP, PTP etc) has no effect and it stays on Charging all the time.
I have checked with original data cable that came with my phone, with a micro usb cable attached with usb c adapter and also with another original cable borrowed from a colleague.
Any help would be greatly appreciated.
Thanks.
Buddy,
restart your phone, enable developer options, disable OEM unlocking and enable usb debugging. Connect your phone and choose 'transfer files' mode on the phone.
Go to My computer<My devices<MTP devices will show up<double click<update driver<choose install from system<install the MTP usb option and install driver.
It worked for me. Let me know if it works
Dipinn Verma said:
Buddy,
restart your phone,
It worked for me. Let me know if it works
Click to expand...
Click to collapse
Hello,
Thanks for your help.
I took this to the service center, where they diagnosed this as a mother board problem !!! Apparently due to rooting !!!!!!! Which would void the warranty !!!!!!!!!!!!!
After raising a stink, since the device was under warranty they accepted and replaced the mother board without any extra charge.
Funny enough that a representative of Oneplus himself concurred rooting will lead to mother board getting damaged and also about the warranty being voided if software was changed / altered!
anyways, phone is now getting connected . so problem solved.
Dipinn Verma said:
Buddy,
restart your phone, enable developer options, disable OEM unlocking and enable usb debugging. Connect your phone and choose 'transfer files' mode on the phone.
Go to My computer<My devices<MTP devices will show up<double click<update driver<choose install from system<install the MTP usb option and install driver.
It worked for me. Let me know if it works
Click to expand...
Click to collapse
Hello my friend,
I have the same problem when I try to connect the OP3 to my computer, so how I enable developer options? I have the last version o system operative.
Thanks
albertfs78 said:
Hello my friend,
I have the same problem when I try to connect the OP3 to my computer, so how I enable developer options? I have the last version o system operative.
Thanks
Click to expand...
Click to collapse
Settings<about phone<tap build number 8 times
you will developer options enabled in the settings menu
pvramk said:
Hello,
For the past few days, all of a sudden, I am unable to connect my One Plus 3 to any computer. Phone is running OOS 4.0.2, stock recovery, no root.
Tested in two systems running Windows 10, Kubuntu and Windows 7 in which I was able to connect and transfer files to and fro earlier.
The phone is getting charged when connected to computer.
USB debugging is enabled, drivers have been installed and reinstalled. When connected to computer, there is no notification in the notification shade or the status bar that the phone has been connected. so cannot pull down notification shade to change the connection type.
The system also does not recognise the phone and there is no information displayed about phone in the Windows Explorer side menu.
adb devices in normal mode and fastboot devices in bootloader mode do not throw any results at all.
Under Select USB configuration, toggling or cycling through the options (Charging, MTP, PTP etc) has no effect and it stays on Charging all the time.
I have checked with original data cable that came with my phone, with a micro usb cable attached with usb c adapter and also with another original cable borrowed from a colleague.
Any help would be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
Go to about Phone.... And Press build Number 6/7 Times.. back to settings and Find out Dev mode.. If not work... Than do a factory reset... if not solved.. than follow Oneplus 3 Hardbrick Rom Flash method ?
pvramk said:
Hello,
Thanks for your help.
I took this to the service center, where they diagnosed this as a mother board problem !!! Apparently due to rooting !!!!!!! Which would void the warranty !!!!!!!!!!!!!
After raising a stink, since the device was under warranty they accepted and replaced the mother board without any extra charge.
Funny enough that a representative of Oneplus himself concurred rooting will lead to mother board getting damaged and also about the warranty being voided if software was changed / altered!
anyways, phone is now getting connected . so problem solved.
Click to expand...
Click to collapse
This is a lie. Rooting can't damage the motherboard since much of your system actually has root capability. It's just that your apps have been denied.
Now, if you used root to overclock the cpu and turn off the hardware thermal throttling then, yes, but that's not from rooting, it's from being stupid.
Oneplus always allows rooting
Sent from my ONEPLUS A3000 using Tapatalk
---------- Post added at 08:43 AM ---------- Previous post was at 08:39 AM ----------
albertfs78 said:
Hello my friend,
I have the same problem when I try to connect the OP3 to my computer, so how I enable developer options? I have the last version o system operative.
Thanks
Click to expand...
Click to collapse
Everyone PLEASE STOP TELLING PEOPLE TO ENABLE ADB when you have MTP problems. They are not related in any way. You do not need developer options to use MTP. Stay out of menu items you don't understand.
The most likely cause is that your Windows is confused. Plug your phone into a friend's Linux machine to see she the issue is at.
Sent from my ONEPLUS A3000 using Tapatalk
uudruid74 said:
This is a lie. Rooting can't damage the motherboard since much of your system actually has root capability. It's just that your apps have been denied.
Now, if you used root to overclock the cpu and turn off the hardware thermal throttling then, yes, but that's not from rooting, it's from being stupid.
Oneplus always allows rooting
Sent from my ONEPLUS A3000 using Tapatalk
OT Post below:
Of Course, I did know about that.
But the "Senior Tech" in the One Plus Experience Store insisted that the website explicitly informs rooting and unlocking bootloader will void warranty. He even went to the extent of opening said page to point out the fact. But the very first line in the web page was that the warranty will NOT be void !!
Next he tried dodging by saying that line was meant for OnePlus One and not for any other phones !!!!!
Only on further escalating the issue to the OnePlus Rep in the store, could I make any head way.
Again, the One Plus employee still toed the same line that the ambiguous lines were meant for the OPO and not for OP3, but he caved in to change the mother board.
All this leaves a bitter taste in the mouth for sure...........
Click to expand...
Click to collapse
You should be thankful that the oneplus guy does not say that windows broke youre phone..
pvramk said:
Only on further escalating the issue to the OnePlus Rep in the store, could I make any head way.
Again, the One Plus employee still toed the same line that the ambiguous lines were meant for the OPO and not for OP3, but he caved in to change the mother board.
All this leaves a bitter taste in the mouth for sure...........
Click to expand...
Click to collapse
Well, you have to remember that Oneplus is in China, and my guess you aren't nearly anywhere near China. There are idiots everywhere and I would have raised a huge scene. The problem is that you can't just take your business elsewhere, so you have no leverage and it's in their best interest to try and convince you to pay. It has been asked on the forums about rooting the Oneplus 3 and the official word from a Oneplus employee, not some stupid repair tech, was that rooting did not void the warranty, but if you send in a phone that was rooted, they would first determine if you did something to it as root that would screw it up (like disabling throttling) and if your actions as root damages the phone, it would not be covered by the warranty. Rooting doesn't void the warranty if the fault is Oneplus hardware.
Sent from my ONEPLUS A3000 using Tapatalk
null0seven said:
You should be thankful that the oneplus guy does not say that windows broke youre phone..
Click to expand...
Click to collapse
Lol yeah dodged that bullet.
Well not only OnePlus, but it's just my opinion, I guess all service centre techs are of a similar mould... Get defensive right from get go, try to blame it on the user and get out of a sticky situation. There might be exceptions but the service centre guys for any electronic purchase i have made invariably have tried to blame me first for any service request !!
uudruid74 said:
Well, you have to remember that Oneplus is in China, and my guess you aren't nearly anywhere near China..........
Rooting doesn't void the warranty if the fault is Oneplus hardware.
Sent from my ONEPLUS A3000 using Tapatalk
Click to expand...
Click to collapse
Well I'm from India (Bangalore, where we have the "Experience" store)
And of course beyond a limit where they started treating me like an idiot, I did have to behave like a .... Rhymes with "tick" and starts with a "D" to get the attention of someone higher up.
I'm yet to understand why this issue cropped all of a sudden. I did root the phone and install a custom ROM but after nougat went the stock route, which was what I tried explaining initially, that the phone worked normally for a while after installing stock but suddenly got weird, to the tech guys who of course ignored it... The hardware issue came up 'after' a while after installing stock nougat.
Another gem the one plus rep uttered which I had not mentioned earlier:
He acknowledged there is a problem in the motherboard,. Now get this: even though they (OnePlus) had a way of reverting the hardware changes made by using a specific software they were not authorised to give it to level 2 service tech. Hence they decided to change the motherboard !!!!
At this point I was too tired of OP guys' B.S. to even care and went along with it as long as my issue was cleared.
pvramk said:
Well I'm from India (Bangalore, where we have the "Experience" store)
And of course beyond a limit where they started treating me like an idiot, I did have to behave like a .... Rhymes with "tick" and starts with a "D" to get the attention of someone higher up.
I'm yet to understand why this issue cropped all of a sudden. I did root the phone and install a custom ROM but after nougat went the stock route, which was what I tried explaining initially, that the phone worked normally for a while after installing stock but suddenly got weird, to the tech guys who of course ignored it... The hardware issue came up 'after' a while after installing stock nougat.
Another gem the one plus rep uttered which I had not mentioned earlier:
He acknowledged there is a problem in the motherboard,. Now get this: even though they (OnePlus) had a way of reverting the hardware changes made by using a specific software they were not authorised to give it to level 2 service tech. Hence they decided to change the motherboard !!!!
At this point I was too tired of OP guys' B.S. to even care and went along with it as long as my issue was cleared.
Click to expand...
Click to collapse
You should report this to Oneplus in China. Likely, the experience store is a contracted 3rd party and oneplus needs to set them straight.
And yes, hardware issues can sometimes take awhile to creep up. This is more common in Chinese parts, but that's how you get stuff cheap!
Sent from my ONEPLUS A3000 using Tapatalk
pvramk said:
Hello,
For the past few days, all of a sudden, I am unable to connect my One Plus 3 to any computer. Phone is running OOS 4.0.2, stock recovery, no root.
Tested in two systems running Windows 10, Kubuntu and Windows 7 in which I was able to connect and transfer files to and fro earlier.
The phone is getting charged when connected to computer.
USB debugging is enabled, drivers have been installed and reinstalled. When connected to computer, there is no notification in the notification shade or the status bar that the phone has been connected. so cannot pull down notification shade to change the connection type.
The system also does not recognise the phone and there is no information displayed about phone in the Windows Explorer side menu.
adb devices in normal mode and fastboot devices in bootloader mode do not throw any results at all.
Under Select USB configuration, toggling or cycling through the options (Charging, MTP, PTP etc) has no effect and it stays on Charging all the time.
I have checked with original data cable that came with my phone, with a micro usb cable attached with usb c adapter and also with another original cable borrowed from a colleague.
Any help would be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
This is not just a problem for OnePlus 3. It's a general bug for most Windows systems that have been updated. There's a very easy fix for this.
With your phone connected as MTP, navigate to this folder and locate this file
C:\Windows\INF\wpdmtp.inf
Right click on the "wpdmtp.inf" and click install.
Windows will detect your phone...
If I helped you don't forget to say thanks
iAmWiz said:
This is not just a problem for OnePlus 3. It's a general bug for most Windows systems that have been updated. There's a very easy fix for this.
With your phone connected as MTP, navigate to this folder and locate this file
C:\Windows\INF\wpdmtp.inf
Right click on the "wpdmtp.inf" and click install.
Windows will detect your phone...
If I helped you don't forget to say thanks
Click to expand...
Click to collapse
Two things: read the post quoted by you carefully. No detection at all by PC leave alone as MTP. How do you want him to connect as MTP?
Second, read a couple of posts above. The OP's issue is resolved.
What you are talking about is a different issue.
pvramk said:
Hello,
For the past few days, all of a sudden, I am unable to connect my One Plus 3 to any computer. Phone is running OOS 4.0.2, stock recovery, no root.
Tested in two systems running Windows 10, Kubuntu and Windows 7 in which I was able to connect and transfer files to and fro earlier.
The phone is getting charged when connected to computer.
USB debugging is enabled, drivers have been installed and reinstalled. When connected to computer, there is no notification in the notification shade or the status bar that the phone has been connected. so cannot pull down notification shade to change the connection type.
The system also does not recognise the phone and there is no information displayed about phone in the Windows Explorer side menu.
adb devices in normal mode and fastboot devices in bootloader mode do not throw any results at all.
Under Select USB configuration, toggling or cycling through the options (Charging, MTP, PTP etc) has no effect and it stays on Charging all the time.
I have checked with original data cable that came with my phone, with a micro usb cable attached with usb c adapter and also with another original cable borrowed from a colleague.
Any help would be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
tnsmani said:
Two things: read the post quoted by you carefully. No detection at all by PC leave alone as MTP. How do you want him to connect as MTP?
Second, read a couple of posts above. The OP's issue is resolved.
What you are talking about is a different issue.
Click to expand...
Click to collapse
Ohhh sh*t... I read wrong
How do I change the subject line to {CLOSED} ?
Thanks....
pvramk said:
How do I change the subject line to {CLOSED} ?
Thanks....
Click to expand...
Click to collapse
Click the "Report" button and make a request. One of the MODs will take care of it.
tnsmani said:
Click the "Report" button and make a request. One of the MODs will take care of it.
Click to expand...
Click to collapse
I think I might have reported your post ... My mistake. I'm sorry...
Hello everyone!
So every month when Google releases their security updates, I usually flash-all with the "-w" intact. I just like to get a fresh start once a month and don't mind setting a few things up again.
One strange thing I noticed is USB file transfer doesn't work as intended once I flash-all and get back into the OS.
When I connect my Pixel 2 XL to my iMac, the connection is constantly disconnecting and reconnecting every second.
I use an app called "Handshaker" for file transfers, and my device in this app shows up and disappears every second. Transfer speeds are also about half the speed they normally are as well.
Thinking it could be the third-party app Handshaker itself, I went into Terminal and typed "adb devices" to see if my device shows up. One second it will, another it won't. "adb push" will also fail halfway. My USB debugging notification also appears and disappears every second or so as well, so that tells me it isn't the Handshaker file transfer app.
Sometimes it will stay connected for a couple of minutes and then will disconnect. This is extremely frustrating as I'm basically praying files transfer before the device disconnects lol.
I am aware USB cables and the Pixel 2 XL don't get along very well, and I have tried a couple different ones with no luck.
The strange part is, after a day or so, (maybe once the OS "settles in"?) File transfer is back to being rock solid, and transfer speeds go back to being blazing fast again.
Apart from trying different cables, I've tried this on a couple different monthly updates (as the issue has been ongoing for some time now). I've also tried custom kernels and ROMs to see if that helps, with no luck.
The only "fix" is just to wait a day or two and try again (which always works). It's only when I try transferring files immediately after flashing-all.
Simply waiting, although, is technically a fix, it's still very strange and doesn't seem normal. I'd like to hear from anyone else who's experienced this and can explain what's going on.
Sorry for the lengthy explanation but I like to be thorough so it helps you guys help me better
Thanks in advance!
Bump
Many people are reporting various USB issues everywhere with the Pixel 2 XL. Mine isn't even recognized by Windows anymore, and ADB now doesn't work at all...
One day it works, the next day it doesn't anymore
On mine ADB works fine but when I switch the usb settings over to file transfer my laptop doesn't recognize the phone. Drivers are installed properly, tried many usb cables, usb ports, but file transfer doesn't work. Thank God I have good internet connection, so I have a full backup of the whole device on my Google drive. ?? However I didn't need to reflash the phone just yet. I'm still new in the game with this phone. ? No mistakes have been made... Well, not yet... ?
Interesting, seems like (from what I know) I'm the only person who has USB issues right after flashing factory images and no issues otherwise.
That's the part that has me scratching my head the most, because I don't make any changes, I just wait it out and everything starts working perfectly fine again :/