Hi All,
So I've just bought this TV and I've done all the updates I can, and even checked the website for any manual updates. I've done at least 3 full resets too.
As the title says, I'm getting random crashes or reboots - even when it's just sat on a menu screen doing nothing. Streaming anything such as Netflix seems to exacerbate the issue. I'm very lucky if I can even watch a single 40 min TV episode without it rebooting.
Any ideas? Has anybody else had this? Philips are being useless at the moment and simply referred me back to some instructions for 2014 Android TV's despite this one being a 2019 model, and then closed the support ticket before I could even reply.
Cheers,
James
Do you have any firmware updates?
Have you done any firmware updates on your TV?
Also did u check any auto-shut down feature?
Hello,
Thanks for the reply. As I stated I've done all updates already and also checked the website for any manual updates.
The TV isn't shutting down, it's rebooting randomly during viewing, and crashing when doing nothing requiring me to pull the plug to get it working again.
Any other suggestions?
james2k2 said:
Hello,
Thanks for the reply. As I stated I've done all updates already and also checked the website for any manual updates.
The TV isn't shutting down, it's rebooting randomly during viewing, and crashing when doing nothing requiring me to pull the plug to get it working again.
Any other suggestions?
Click to expand...
Click to collapse
Do you have any HDMIs, SATALLITES connected to your TV?
Please remove them and maybe re-installing the latest firmware would help
https://toengel.net/philipsblog/firmware-download/
Also,
http://philips-tvconsumercare.kxondemand.com/Portal/en/Faq/All/6595
Hello, my apologies I didn't see the notification for reply.
I've tried leaving it disconnected but unfortunately the issue still occurs. I will look at reinstalling the firmware.
Thanks for your help so far.
Hi all again,
I just wanted to provide a small update. So I think I've worked out that it's the remote causing the crashing. Which in turn suggests a Bluetooth issue. It isn't consistent, so I'm now monitoring but it seems when the remote gets moved and goes to reconnect it then crashes and reboots. I'll post another update if my findings seem true.
on my Phillips the Isuue came from firetvstick4k.
If i changed Always HDR i have massive problems with lag in UI of my Phillips 65PSU7310.
If i changed it in Firetv to Adaptive...all Lag was gone from my Phillips TV
https://www.4kfilme.de/wp-content/uploads/2018/12/Amazon-Fire-TV-Adaptives-HDR.jpg
Also AptoideTV app has given me much Bootloops.
After deinstalled AptoideTV and Gave Firetvstick only Adaptive HDR.All Problems has gone.no bootloop and no Lags anymore.
Perhaps it helps you !
greatz
I habe the Same Problems and Philip’s Support think That i am stupid“did. you try a firmware Update?“ and some other things like That. The Problem is since the Last Auto Update 6-8weeks ago most it happens After 1hour streaming youtube. First reboots android,than nothing Happens After That Philip’s bootlogo and then android Boot apears again all Bye its own.
TV.: 65PUS8602
Gesendet von iPhone mit Tapatalk
Hi,
when you are in a bootloop, try the upgrade_loader for your TV... see my blog - firmware archive + instructions
[email protected]
No Not in bootloop.
And your downgrade discription does Not work on my TV.
Gesendet von iPhone mit Tapatalk
james2k2 said:
Hi all again,
I just wanted to provide a small update. So I think I've worked out that it's the remote causing the crashing. Which in turn suggests a Bluetooth issue. It isn't consistent, so I'm now monitoring but it seems when the remote gets moved and goes to reconnect it then crashes and reboots. I'll post another update if my findings seem true.
Click to expand...
Click to collapse
Hi James2k2,
I know this post is a bit old but I have a Philips OLED with exactly the same random reboot as you get.
You just said it was maybe a Bluetooth issue, can you tell me if you could confirm that? and how did you resolve this please?
Thanks a lot
drgonzo69 said:
Hi James2k2,
I know this post is a bit old but I have a Philips OLED with exactly the same random reboot as you get.
You just said it was maybe a Bluetooth issue, can you tell me if you could confirm that? and how did you resolve this please?
Thanks a lot
Click to expand...
Click to collapse
Hey drgonzo69,
Unfortunately I never got the issue resolved. Philips support just asked me to reinstall the firmware, which I did and I still had the problem. In the end the supplier accepted it back and I bought an LG TV instead (should have gone with my gut and done this in the first place instead of trying to save some money).
james2k2 said:
Hey drgonzo69,
Unfortunately I never got the issue resolved. Philips support just asked me to reinstall the firmware, which I did and I still had the problem. In the end the supplier accepted it back and I bought an LG TV instead (should have gone with my gut and done this in the first place instead of trying to save some money).
Click to expand...
Click to collapse
Hi James2k2,
Thanks for your answer.
Unfortunately warranty is expired and I can't give the tv back... I'm just going to wait for new firmwares hoping that system will be eventually more stable.
drgonzo69 said:
Hi James2k2,
Thanks for your answer.
Unfortunately warranty is expired and I can't give the tv back... I'm just going to wait for new firmwares hoping that system will be eventually more stable.
Click to expand...
Click to collapse
Ah that's a shame! I have to say, for the money the display itself wasn't bad at all. Hopefully a fix will come out.
Related
Hey guys!
I am fairly satisfied with my Moto 360 and I enjoy using it. But after 5-6 days (around a week maybe) it shows that it's not connected to my One M8. When I try to scan for it with bluetooth, the phone can't discover it. I also tried using brother's OnePlus One, but the result is the same.
The only thing that fixes this is factory reset the watch. Then I have to do everything all over again and it's getting really annoying. Did someone have similar experience and is there some solution to this?
Thanks in advance!
inspire4gfreak said:
Hey guys!
I am fairly satisfied with my Moto 360 and I enjoy using it. But after 5-6 days (around a week maybe) it shows that it's not connected to my One M8. When I try to scan for it with bluetooth, the phone can't discover it. I also tried using brother's OnePlus One, but the result is the same.
The only thing that fixes this is factory reset the watch. Then I have to do everything all over again and it's getting really annoying. Did someone have similar experience and is there some solution to this?
Thanks in advance!
Click to expand...
Click to collapse
Got a similar problem where after several hours the watch doesnt reconnect to the phone because my moto x thinks that its still connected.
the only solution i found so far is to disconnect through the wear app on my phone, disable bluetooth and re-enable bluetooth.
you could give it a try.
eric
edit: newest android wear update seems to solve this issue
I surely hope so! I tried your method before already, but the only trick for getting it to work is factory reseting the watch. We'll see if the update squashed this bug
well that sucks mate. good luck!
I too am having this issue... my watch shows Disconnected and nothing I do fixes this except for resetting my wtach and reconnecting from scratch.
I also just updated to Lollipop on my nexus 5 through a clean factory install, and had the same issue.
I'm having the same problem once a week.
What solves my problem ist:
Turn off BT on phone
Reboot watch
Reboot Phone
Turn BT on phone back on
Connect through Wear App
mc-paulo said:
I'm having the same problem once a week.
What solves my problem ist:
Turn off BT on phone
Reboot watch
Reboot Phone
Turn BT on phone back on
Connect through Wear App
Click to expand...
Click to collapse
This also helps, but only sometimes I hope Google will fix this in the near future. It is a single thing that drives me crazy about this watch.
Have had the Huawei Watch for a few days and it seems to have a deal-breaking bug. Frequently, after the watch has been in ambient mode for a while, it won't come out of it. If I touch the screen, the ambient display gets brighter, but that's all. No response from swiping or button presses. Sometimes, after a very long pause (a minute or so) it'll come back to life, but usually I have to hold the button until it restarts. Anyone run into this before? Ideas? Any help is greatly appreciated.
Using it with a Nexus 6. Android wear version 1.3.0.2176821.
Thanks!!!
Sent from my Nexus 6 using XDA Free mobile app
Forgot to mention that the time sticks at whatever time it freezes and so it doesn't even tell the correct time. Sigh.
Have tried a factory reset. Didn't fix it.
Sounds like it's maybe in need of replacing. Like any new product release, there's bound to be a certain percentage of failures. Depending on how you look at it, you're either really lucky, or really unlucky
Well, just in case anyone else encounters this issue, I called Huawei tech support and described my issue. After a few minutes, they came back and said it was a known issue that effects some but not all watches. They said it would be corrected in a future software update but he was unable to tell me when that would be. So I could either wait for that update or send it back for an exchange. Since it happens frequently and renders the watch temporarily unusable, I opted to exchange it. They send an RMA label next day. The joys of new tech. Hope this helps someone else.
gyromiterob said:
Well, just in case anyone else encounters this issue, I called Huawei tech support and described my issue. After a few minutes, they came back and said it was a known issue that effects some but not all watches. They said it would be corrected in a future software update but he was unable to tell me when that would be. So I could either wait for that update or send it back for an exchange. Since it happens frequently and renders the watch temporarily unusable, I opted to exchange it. They send an RMA label next day. The joys of new tech. Hope this helps someone else.
Click to expand...
Click to collapse
I have absolutely same issue. In ambient mode it freezes from the first day I bought this watch. Thank you for investigation and info.
got my hwatch and experienced the ambient mode freeze. to unfreeze, i enter and exit theater mode. it works. but now i'm never sure if the ambient time i'm glancing at is accurate or not...
Similar problem with an HTC M8. I'll try the theater mode to see if that helps. I still can't trust the time any more.
+1 on the Huawei Watch freeze. Sometimes after 15 minutes, sometimes after several hours. It has frozen with ambient mode disabled and with wrist gestures disabled as well.
Sent from my LG-V500 using Tapatalk
Two watches and no freezes here. Are you guys testing with no Wear apps installed and with a built-in Huawei face?
brizey said:
Two watches and no freezes here. Are you guys testing with no Wear apps installed and with a built-in Huawei face?
Click to expand...
Click to collapse
Yes, after factory reset with no additional apps and with original buil-in Huawei faces and used to freeze. I returned it to the shop, got new one and problem is fixed.
lukhof said:
Yes, after factory reset with no additional apps and with original buil-in Huawei faces and used to freeze. I returned it to the shop, got new one and problem is fixed.
Click to expand...
Click to collapse
Good to hear you got it fixed!
how are you sure that the problem is fixed as opposed to it not showing yet? the freeze seems to be random and i don't know of a way to replicate it on demand. thanks
maximus96 said:
how are you sure that the problem is fixed as opposed to it not showing yet? the freeze seems to be random and i don't know of a way to replicate it on demand. thanks
Click to expand...
Click to collapse
Before it froze every day several times. Now i have new one and it has been running non-stop for one week with ambient mode on and no freeze at all.
lukhof said:
Before it froze every day several times. Now i have new one and it has been running non-stop for one week with ambient mode on and no freeze at all.
Click to expand...
Click to collapse
thanks, good to know. i'm curious if your replacement watch has the red-tint issue. i wonder if the two are somehow related.
maximus96 said:
thanks, good to know. i'm curious if your replacement watch has the red-tint issue. i wonder if the two are somehow related.
Click to expand...
Click to collapse
None of them had red-tint issue. It seems this is not related with the freezing ambient mode.
Thanks, that solve my problem as well.
Happening to me too. Was using 3rd party skymaster watch face.
Got a replacement from amazon and it hasn't froze yet in the past two days of using it. The last one froze several times a day
Hi, guys! !! I'm experiencing some issues concerning the screen mirroring function in my s4 mini. I manage to connect it to my LG smartv and my chromecast 2, Which is attached to my regular TV. But after a few minutes, the image in my TV gets blurry and the connection fails. I contacted Samsung and they made me perform a series of tests,all of Which amounted to nothing in the end. Then , they said I Would have to do a factory reset. First of all, I'm a little weary about this, couse if it does not work, I'll have done a lot of work for nothing. What should I do?? Is it a hardware problem? I'm counting on you guys!!
Viniviusdessaune said:
Hi, guys! !! I'm experiencing some issues concerning the screen mirroring function in my s4 mini. I manage to connect it to my LG smartv and my chromecast 2, Which is attached to my regular TV. But after a few minutes, the image in my TV gets blurry and the connection fails. I contacted Samsung and they made me perform a series of tests,all of Which amounted to nothing in the end. Then , they said I Would have to do a factory reset. First of all, I'm a little weary about this, couse if it does not work, I'll have done a lot of work for nothing. What should I do?? Is it a hardware problem? I'm counting on you guys!!
Click to expand...
Click to collapse
Using "caffine" to keep your device awake, might be a work around. (turn it on in the quick settings pull down menu, tap to set time, or for more control get the app of the same name on Play store)
Or try testing it with another casting app from play store that might keep the device from sleeping.
Thanks for Your reply! !! Unfortunately, I dont think thats the problem. While the Screen mirroring function is on, my s4 mini Screen is fully awake. The transmission then starts to falter. The images on my TV Screen (and my s4 screen)gets blurry and freezes. Then the connection breaks. ..but i'll install caffeine anyway. ..any Other suggestion?
Viniviusdessaune said:
Thanks for Your reply! !! Unfortunately, I dont think thats the problem. While the Screen mirroring function is on, my s4 mini Screen is fully awake. The transmission then starts to falter. The images on my TV Screen (and my s4 screen)gets blurry and freezes. Then the connection breaks. ..but i'll install caffeine anyway. ..any Other suggestion?
Click to expand...
Click to collapse
oh I see. Maybe it's more like the modem/router being overloaded? Or wifi channel interference?
I dont think so. I turned off the wifi of all my other devices and the problem persisted, so its not overload. And I dont think its wifi interference either, because all my other devices can mirror the screen Just fine. All these tests Ive already performed, following sumsungs support instructions. They suggested a factory reset. Do You think That could work?
Viniviusdessaune said:
I dont think so. I turned off the wifi of all my other devices and the problem persisted, so its not overload. And I dont think its wifi interference either, because all my other devices can mirror the screen Just fine. All these tests Ive already performed, following sumsungs support instructions. They suggested a factory reset. Do You think That could work?
Click to expand...
Click to collapse
strange problem. What version of Android? Stock? Are you using inbuilt casting like in CM13? Or Have you tried another casting app? I could only get mine going with allcast app from Cyanogen (or was it Google?)
Factory reset might fix it, I have no idea, but it's a last resort for me!
Hi, so i've been using the Oneplus 5T for a year and just recently it started having issues with lag, making the phone unusable. I tried installing different roms without success(Oxygen OS Open Beta 23, Lineage OS 16, and Oxygen OS 5.1.4) and i have no idea what is causing it. This issue began while i was on the OOS beta 23 and it wasn't rooted, it just started behaving that way suddenly i didn't drop it or anything, also the screen blinks and start doing weird things sometimes. Did anyone had this issue? And what can be causing it? Thanks
Link to a video of my problem: https://youtu.be/17LOiftTf8w
Found the issue. Apparently it's caused by google play services, if i clear the data of the app the phone works fine and as soon as i install something from the store it starts lagging again
I always have this issue after finishing a clean setup on oxygen os beta. One restart for me solves and never returns.
same here
https://forum.xda-developers.com/oneplus-5t/help/help-op5t-lagging-ang-static-screen-t3894594
freyrnygaard said:
I always have this issue after finishing a clean setup on oxygen os beta. One restart for me solves and never returns.
Click to expand...
Click to collapse
Weird, i have this issue on every rom and restarting doesn't fix it, even the boot animation lags
gondia said:
same here
https://forum.xda-developers.com/oneplus-5t/help/help-op5t-lagging-ang-static-screen-t3894594
Click to expand...
Click to collapse
If you find a solution please let me know i ran out of ideas my fix with the play services stopped working, thanks
What the hell is that lag issue seriously ??
I was thinking to flash a custom kernel and ROM but would it solve the issue ?
And the issue is completely random as well.
I have the exact same issue. Starts when i download something from playstore, open camera after a while or transfer big files e.g transferring data through oneplus switch. I have tried everything i could and didnt help. Upgrades, downgrades, root, trimming storage, clearing cache etc. Nothing is helping. If anyone finds a solution please tell me too. Really frustrated ?
The problem occured on official ROM but it comes back even on Lineage OS 16 (official too).
Do you think it could be a hardware issue ? If not, how come this problem happens even when flashing an other ROM ?
meresis said:
The problem occured on official ROM but it comes back even on Lineage OS 16 (official too).
Do you think it could be a hardware issue ? If not, how come this problem happens even when flashing an other ROM ?
Click to expand...
Click to collapse
when this problem starts to me on the first time I flash an asop and for 4 weeks the problem solved and after that, its happen again till now on the last beta the problem happened to me once or twice a day.
gondia said:
when this problem starts to me on the first time I flash an asop and for 4 weeks the problem solved and after that, its happen again till now on the last beta the problem happened to me once or twice a day.
Click to expand...
Click to collapse
For me it lags all the time, the phone is unusuable. I can reboot, flash a new ROM ... nothing will solve it.
I had this problem for almost 3 weeks and no fix from Oneplus, so I will buy a new phone.
juanval1 said:
Weird, i have this issue on every rom and restarting doesn't fix it, even the boot animation lags
Click to expand...
Click to collapse
I had the same issue 2 months ago, I tried everything to fix the problem even did hard reset using oneplus' official program and it didn't work.
I came to a conclusion that it's a hardware issue so I sent my phone to repair and one week later I got my phone back fixed.
I recommend you to do the same if you still have warranty, the whole process took only one week. The customer service is really good.
Same problem here, my phone lags like a hell. Running omnirom pie
EugenStanis said:
Same problem here, my phone lags like a hell. Running omnirom pie
Click to expand...
Click to collapse
Is it like on the video that op posted?
Supersaan said:
Is it like on the video that op posted?
Click to expand...
Click to collapse
Not that much. I mean i can use my phone normally, but sometimes it lags a lot (not like in video, but still)
EugenStanis said:
Not that much. I mean i can use my phone normally, but sometimes it lags a lot (not like in video, but still)
Click to expand...
Click to collapse
Maybe try to reset your phone by using MsmDownloadTool, if that doesn't fix your problem then it must be a hardware issue.
Supersaan said:
Maybe try to reset your phone by using MsmDownloadTool, if that doesn't fix your problem then it must be a hardware issue.
Click to expand...
Click to collapse
Yeah i have done that, did not help me.
adeelazmat said:
I have the exact same issue. Starts when i download something from playstore, open camera after a while or transfer big files e.g transferring data through oneplus switch. I have tried everything i could and didnt help. Upgrades, downgrades, root, trimming storage, clearing cache etc. Nothing is helping. If anyone finds a solution please tell me too. Really frustrated
Click to expand...
Click to collapse
Yup also when you try to uninstall apps, i even tried running no gapps and that didn't help either
Supersaan said:
I had the same issue 2 months ago, I tried everything to fix the problem even did hard reset using oneplus' official program and it didn't work.
I came to a conclusion that it's a hardware issue so I sent my phone to repair and one week later I got my phone back fixed.
I recommend you to do the same if you still have warranty, the whole process took only one week. The customer service is really good.
Click to expand...
Click to collapse
The problem is that (not only i lost the warranty) but i'm not from the USA and sending them the phone is kind of hard and expensive, to the point that i think buying a new phone is cheaper. I reached to support anyways but i'm still waiting for a response after 3 days. What did they change on your phone?
juanval1 said:
The problem is that (not only i lost the warranty) but i'm not from the USA and sending them the phone is kind of hard and expensive, to the point that i think buying a new phone is cheaper. I reached to support anyways but i'm still waiting for a response after 3 days. What did they change on your phone?
Click to expand...
Click to collapse
I don't know what did they replace I didn't get any information about that. The screen is the same though they didn't change it, my guesses are either it's the motherboard or the motherboard to screen connector (it's called main flex I think, you can get on for about 3$)
Hi,
I purchased a Carlinkit cpc200 tbox November 2021 (great product) and has been working perfectly.
Until this week, when it has stopped booting up. It will get to a black screen with android in the centre, it looks like it frozen but after 30 to 60 seconds turns off and try to reboot, with the same result.
When the unit is powered up there is a solid green and red light, after 15 seconds green light starts flashing,
after 30 to 60 seconds the red light disappears and 15 seconds later green light disappears. It seems as it is
Rebooting again.
I would like some help to fix problem.
Is this a firmware problem.
Short video of what's happening with my Carlinkit A1 tbox,
Problem booting up, anyone have a fix for this issue.
maw.casa said:
Short video of what's happening with my Carlinkit A1 tbox,
Problem booting up, anyone have a fix for this issue.
Click to expand...
Click to collapse
Hi,
I just bought this box and didn't experience this issue, I hope you figured out a fix for it !
YNWA81 said:
Hi,
I just bought this box and didn't experience this issue, I hope you figured out a fix for it !
Click to expand...
Click to collapse
Hi,
I contacted the tech support and have tried to update unit multiple times with no result. As it was working perfectly, it was great but than stopped and now they (tech support) that is a low power issue, not software issue. I've also tried in 4 different vehicles and still not booting and bought new cable (same). Looking for the cable that may be the answer but having trouble finding it.
I am having the same exact issue and getting the runaround from the seller. Anyone have any advice?
ctgrinch said:
I am having the same exact issue and getting the runaround from the seller. Anyone have any advice?
Click to expand...
Click to collapse
Hi, I message Carlinkit support, they still think it's a low power issue, I tried different cable with no result. finally the cable that is shown is now available which should fix problem. I'll let you know if it works. ( I've already bought other cables that don't work )
I just got another AI box from them:
MMB 11 Plus 4+64 G Multimedia Box - Carpaly Ai Box With HDMI Input
MMB Multimedia Video Box 4+64 G with Android 11.0 system ,it has useful funtions : can convert factory wired carplay to a wireless connection and wireless Android auto, and video applications such as youtube, netflix can download in Google store,Screen mirroring for HDMI connector device
carplayaibox.com
I bought this thinking it would probably be buggy and eventually would return it but totally impressed. But this works great. Seems stable so far and allows for many customizations.
The Carlinkitcarplay Box is ok, It took a little time and patience to set up, but once I did, it runs well. Connects to phone immediately once I start my truck.
maw.casa said:
Hi, I message Carlinkit support, they still think it's a low power issue, I tried different cable with no result. finally the cable that is shown is now available which should fix problem. I'll let you know if it works. ( I've already bought other cables that don't work )
Click to expand...
Click to collapse
Hi, I got the same problem and same recommendation from support after 4 mounth of successful opertaion of device. Have you solved your problem? If yes, can you share solution?
A question to users here...
@V01DZ01D
@MilesEdwards
@Gabriel0090
@YNWA81
When you're using the android setup, is audio streaming via Bluetooth from your phone sent to the android box then the head unit or bypassed and goes straight to the head unit like factory android auto? Just wondering how much this device compromises audio quality of it's running through multiple sources.
Also, anyone tried rooting this device? Interested in running some audio mods through it like JamesDSP etc
Cheers
1qazwsx4 said:
A question to users here...
@V01DZ01D
@MilesEdwards
@Gabriel0090
@YNWA81
When you're using the android setup, is audio streaming via Bluetooth from your phone sent to the android box then the head unit or bypassed and goes straight to the head unit like factory android auto? Just wondering how much this device compromises audio quality of it's running through multiple sources.
Also, anyone tried rooting this device? Interested in running some audio mods through it like JamesDSP etc
Cheers
Click to expand...
Click to collapse
I’m my GMC wired CarPlay always had better sound than though GMC Bluetooth. Now that the bt gets passed through the tbox it sounds better. I think the tbox has better bt version since that connection gets routed through wired connection to the truck and sounds as good as wired without tbox.