Have had the Huawei Watch for a few days and it seems to have a deal-breaking bug. Frequently, after the watch has been in ambient mode for a while, it won't come out of it. If I touch the screen, the ambient display gets brighter, but that's all. No response from swiping or button presses. Sometimes, after a very long pause (a minute or so) it'll come back to life, but usually I have to hold the button until it restarts. Anyone run into this before? Ideas? Any help is greatly appreciated.
Using it with a Nexus 6. Android wear version 1.3.0.2176821.
Thanks!!!
Sent from my Nexus 6 using XDA Free mobile app
Forgot to mention that the time sticks at whatever time it freezes and so it doesn't even tell the correct time. Sigh.
Have tried a factory reset. Didn't fix it.
Sounds like it's maybe in need of replacing. Like any new product release, there's bound to be a certain percentage of failures. Depending on how you look at it, you're either really lucky, or really unlucky
Well, just in case anyone else encounters this issue, I called Huawei tech support and described my issue. After a few minutes, they came back and said it was a known issue that effects some but not all watches. They said it would be corrected in a future software update but he was unable to tell me when that would be. So I could either wait for that update or send it back for an exchange. Since it happens frequently and renders the watch temporarily unusable, I opted to exchange it. They send an RMA label next day. The joys of new tech. Hope this helps someone else.
gyromiterob said:
Well, just in case anyone else encounters this issue, I called Huawei tech support and described my issue. After a few minutes, they came back and said it was a known issue that effects some but not all watches. They said it would be corrected in a future software update but he was unable to tell me when that would be. So I could either wait for that update or send it back for an exchange. Since it happens frequently and renders the watch temporarily unusable, I opted to exchange it. They send an RMA label next day. The joys of new tech. Hope this helps someone else.
Click to expand...
Click to collapse
I have absolutely same issue. In ambient mode it freezes from the first day I bought this watch. Thank you for investigation and info.
got my hwatch and experienced the ambient mode freeze. to unfreeze, i enter and exit theater mode. it works. but now i'm never sure if the ambient time i'm glancing at is accurate or not...
Similar problem with an HTC M8. I'll try the theater mode to see if that helps. I still can't trust the time any more.
+1 on the Huawei Watch freeze. Sometimes after 15 minutes, sometimes after several hours. It has frozen with ambient mode disabled and with wrist gestures disabled as well.
Sent from my LG-V500 using Tapatalk
Two watches and no freezes here. Are you guys testing with no Wear apps installed and with a built-in Huawei face?
brizey said:
Two watches and no freezes here. Are you guys testing with no Wear apps installed and with a built-in Huawei face?
Click to expand...
Click to collapse
Yes, after factory reset with no additional apps and with original buil-in Huawei faces and used to freeze. I returned it to the shop, got new one and problem is fixed.
lukhof said:
Yes, after factory reset with no additional apps and with original buil-in Huawei faces and used to freeze. I returned it to the shop, got new one and problem is fixed.
Click to expand...
Click to collapse
Good to hear you got it fixed!
how are you sure that the problem is fixed as opposed to it not showing yet? the freeze seems to be random and i don't know of a way to replicate it on demand. thanks
maximus96 said:
how are you sure that the problem is fixed as opposed to it not showing yet? the freeze seems to be random and i don't know of a way to replicate it on demand. thanks
Click to expand...
Click to collapse
Before it froze every day several times. Now i have new one and it has been running non-stop for one week with ambient mode on and no freeze at all.
lukhof said:
Before it froze every day several times. Now i have new one and it has been running non-stop for one week with ambient mode on and no freeze at all.
Click to expand...
Click to collapse
thanks, good to know. i'm curious if your replacement watch has the red-tint issue. i wonder if the two are somehow related.
maximus96 said:
thanks, good to know. i'm curious if your replacement watch has the red-tint issue. i wonder if the two are somehow related.
Click to expand...
Click to collapse
None of them had red-tint issue. It seems this is not related with the freezing ambient mode.
Thanks, that solve my problem as well.
Happening to me too. Was using 3rd party skymaster watch face.
Got a replacement from amazon and it hasn't froze yet in the past two days of using it. The last one froze several times a day
Related
So my first N7 had dead pixels and when I returned it I had to open 3 others in store to find one that was perfect. Or seemingly perfect. Twice now I've woken up to find my N7 off. The first time it happened I thought maybe I turned it off but last night I know I left it on. I did some searching and found that I am not the only one with this issue, but I haven't found any recent threads about it or any known fixes. Now I'm still on 4.3 and really don't want to update to 4.4 but if this bug was addressed I'll update it. Anyone here have this issue, found a fix, or updated and had the issue disappear? I really don't want to exchange it yet again but I will if it's the only way to get one that doesn't do it. Any insight would be appreciated.
Sent from my Moto X
_MetalHead_ said:
So my first N7 had dead pixels and when I returned it I had to open 3 others in store to find one that was perfect. Or seemingly perfect. Twice now I've woken up to find my N7 off. The first time it happened I thought maybe I turned it off but last night I know I left it on. I did some searching and found that I am not the only one with this issue, but I haven't found any recent threads about it or any known fixes. Now I'm still on 4.3 and really don't want to update to 4.4 but if this bug was addressed I'll update it. Anyone here have this issue, found a fix, or updated and had the issue disappear? I really don't want to exchange it yet again but I will if it's the only way to get one that doesn't do it. Any insight would be appreciated.
Sent from my Moto X
Click to expand...
Click to collapse
Why don't you want to update to 4.4.2? It might solve the problem.
Anyway, the only device I had that had random reboots was my Nokia Lumia 520 which I straight away replaced.
I would advise you to do it aswell incase 4.4.2 doesn't fixe it.
username4this said:
Why don't you want to update to 4.4.2? It might solve the problem.
Anyway, the only device I had that had random reboots was my Nokia Lumia 520 which I straight away replaced.
I would advise you to do it aswell incase 4.4.2 doesn't fixe it.
Click to expand...
Click to collapse
I don't like the way 4.4 looks. I am a big fan of the blue/holo theme of 4.3. I have 4.4 on my N5 and that's enough for me. 4.4 really doesn't bring much to the table (for me anyway) that would compel me to update.
My N7 isn't rebooting, it's turning off. Never had a device that did that before. I'll probably update just to see if it stops it, and plus I have some bad stuttering when watching embedded videos in chrome and from what I've read, 4.4 solves that too. I really don't want to have to exchange it again, and I'm sure the manager at Best Buy doesn't want me to either lol.
Sent from my Moto X
_MetalHead_ said:
I don't like the way 4.4 looks. I am a big fan of the blue/holo theme of 4.3. I have 4.4 on my N5 and that's enough for me. 4.4 really doesn't bring much to the table (for me anyway) that would compel me to update.
My N7 isn't rebooting, it's turning off. Never had a device that did that before. I'll probably update just to see if it stops it, and plus I have some bad stuttering when watching embedded videos in chrome and from what I've read, 4.4 solves that too. I really don't want to have to exchange it again, and I'm sure the manager at Best Buy doesn't want me to either lol.
Sent from my Moto X
Click to expand...
Click to collapse
Obvious question here but have you tried a factory reset?
username4this said:
Obvious question here but have you tried a factory reset?
Click to expand...
Click to collapse
I'm going to tomorrow if it does it again tonight. But the tablet is only a few days old and I already did a factory reset before I set it up initially.
Ok it just did it again right in front of my face. It didn't just go black in the middle of use, I picked it up to use it and before I could do anything it powered down, but did so as if I had deliberately done it. Meaning, the Power Off pop up was on the screen and it said "shutting off" the same way it does when you turn it off manually. That would lead me to believe it would be a software bug as opposed to a hardware one... am I correct in that assumption? Or can some hardware defect actually trigger the normal power down sequence?
Hi!
Have anyone notised this problem with Z1C?
I received my Z1C 4 days ago and this has happened once every day. It seems to appear when trying to unlock the phone and all of a sudden it goes mad and nothing seems to happen when touching the screen. Otherwise the device seems to work fine. But do you guys think this is a software issue that can be fixed at next update or do you think I need to RMA?
regards.
This looks like a software issue to me... Try to factory reset your device and if it still persist reflash it with PC Companion it should fix the issue. A hardware defect can't make a phone like that don't worry
DXarz said:
Hi!
Have anyone notised this problem with Z1C?
I received my Z1C 4 days ago and this has happened once every day. It seems to appear when trying to unlock the phone and all of a sudden it goes mad and nothing seems to happen when touching the screen. Otherwise the device seems to work fine. But do you guys think this is a software issue that can be fixed at next update or do you think I need to RMA?
regards.
Click to expand...
Click to collapse
did it do that right out the box? or did you install anything that could have messed with that?
RevokOne said:
did it do that right out the box? or did you install anything that could have messed with that?
Click to expand...
Click to collapse
I cannot se anykind of app that I installed that would mess up the device like that? Ive installed about 15 apps and mostly "stand alone" apps like skype, sofascore and MX player. The app that closest could affect the UI is then maybe Nova launcher (got the prime verision) but I dont think it would mess up the lockscreen like that? (Or atleast it havent on any of my other devices, always felt solid and worked perfect)
It's not always about apps you installed though... There could be data files from system apps that got corrupted and caused the issue.
Do you have glove mode on at all? The screen is very sensitive, it could be some conductive dirt on the screen. I tested my Z1C in the shower, a drop of water rolling down the screen is enough to open the notification area or scroll a website in chrome.
Did you see this?
http://forum.xda-developers.com/showthread.php?t=2643078
I think this is a hardware issue.
This happens more often if you use some sort of flip case (I had roxfit).
Now I have only a screen protector with hardcase i have still lockscreen ghost touches but less.
To fix it just clean the display with cloths or something you prefer.
DXarz said:
Hi!
Have anyone notised this problem with Z1C?
I received my Z1C 4 days ago and this has happened once every day. It seems to appear when trying to unlock the phone and all of a sudden it goes mad and nothing seems to happen when touching the screen. Otherwise the device seems to work fine. But do you guys think this is a software issue that can be fixed at next update or do you think I need to RMA?
regards.
Click to expand...
Click to collapse
Okay, this is starting to be interesting. I actually did a factory reset three days ago and now this phenomenon haven't happened since before the reset. Though I must admit that Im not sure if I noticed the problem before mounting the Muvit Easy Folio case since I got the case the day after I got the phone. Unfortunately I have not had time to reinstall all apps that I had before the factory reset so for now my phone is not really comparable with the device it was three days ago. After the weekend I will probably know more since I will have had more time testing and installing all the former apps (then I can uncheck that variable). I hope its not the case since I have not found any other case that's lime and also cover the screen, though It also looks like a possible troublemaker (according to delimanyak23 and the thread)
time will show, I'll be back when Ive done some more research
This happened to me but in homescreen. I just turned off the screen. Wipe the screen with my tshirt for 2-3 secs and viola problem gone. Weird but it works
Sent from my D5503 using Tapatalk
My wife also has that issue. Her phone was factory reset but still the same and as it was seen by the shop who sold it to us, the phone will be replaced today. We will see if it happens with the new phone.
Nb : glove mode is off, no screen-protection used, a protectiln case is used but i don't know what model it is. I'll you the update after trsting the new phone.
Sent from my GT-I9506 using xda app-developers app
Solved: See post #7
I used to be able to Ok, Google and say "set countdown timer 2 minutes and 30 seconds" and it did it. Now when I do it, it brings up a screen to choose between either 2 minutes or 3 minutes. Did this start with the last update, or is there a setting I'm missing?
Edit: I contacted Moto 360 chat support and their response was to take it back to place of purchase!!
I was just about to complain about this, it was so handy to set count down timer without the need to touch the watch. Now it will just show the blue bullet menu and you have to confirm by touching the watch.... stupid....
Many complaints about it on google product forum
https://productforums.google.com/forum/#!category-topic/android-wear/9fcM_13j6so
lifeisfun said:
I was just about to complain about this, it was so handy to set count down timer without the need to touch the watch. Now it will just show the blue bullet menu and you have to confirm by touching the watch.... stupid....
Many complaints about it on google product forum
https://productforums.google.com/forum/#!category-topic/android-wear/9fcM_13j6so
Click to expand...
Click to collapse
Yes, I found that too. Hopefully it'll be back again.
Same issue with Lg g watch and google now on 5 different phones...
It seems like it broke on the last Wear update on the phone for me.
Jawbox said:
It seems like it broke on the last Wear update on the phone for me.
Click to expand...
Click to collapse
The issue has been posted in a few forums. I went ahead and did a review of Android Wear in the Playstore to report it. It probably won't hurt to have a lot of users report it via a review in the Playstore.
I think I found a fix for the countdown timer. On your phone, say OK Goggle, set countdown timer to 2 minutes and 45 seconds. (Any off the wall time will work). After it's done on your phone, try your Moto 360 now. It's working for me. If someone would confirm that it works, I'll rename to title of the thread to help others.
Problem is fixed now
They pushed update this morning.
lifeisfun said:
Problem is fixed now
They pushed update this morning.
Click to expand...
Click to collapse
Which update? I haven't gotten any update.
Edit: I just got the update, curious to know if the update fixes the timer issue. At the time I posted my fix, I had not gotten the update.
Idk if i got the update but i sure dont remember updating the Wear app. Although the fix you posted worked like a charm
April was Autism Awareness Month Sent from my SM-G900P using Tapatalk
hello everyone , so i use to have this bug back to kitkat also but it wasn't happening as often as it doesnt now that i have lollipop rom installed on my galaxy tab s T705 , the issue is with touch key lights which stays on even when i have them always off from settings , they act super weird when they are in that mode , they go off few sec after screen is off and if i shake the device they go on again as it looks like they are connected to accelerator sensor or something lolz ,the solution is super easy tho just hit the power saving on and then off again and they work normally again i heard some other ppl dealing with same issue but i wanted to know if there is a perma solution for it or not , im sure its a software issue but is there a way to fix it ?
Install a custom rom like cyanogen or something stock based.
I have the same problem. I usually have it set to turn the lights off after 6 seconds, but after a couple of days they don't work anymore. I would change the setting to off, then on, then back to 6 seconds, and it'll work again. After a few more days, they stop. I haven't seen a permanent fix for this.
Sent from my SAMSUNG-SM-G925A using Tapatalk
Same for me. Would usually opt to have the buttons backlight always off, but randomly it starts actin like always on, although the settings remains 'always off'. Toggling the setting to anything else and back to always off fixes the problem temporeraly.
Im running stock swiss lollipop on my t700.
Yes, this is driving me nuts too! I hope they resolve this in the next update and soon!
Sent from my SM-T700 using Tapatalk
Same problem with the lights on after a while even though set to always off. Seems to work properly under 1.5 sec setting option. I would love for the lights to be always off though.
LakersDroid said:
Same problem with the lights on after a while even though set to always off. Seems to work properly under 1.5 sec setting option. I would love for the lights to be always off though.
Click to expand...
Click to collapse
Me too have the touch key settings to always off and found the same problem.
In my case I think it only happens when I plug the Tablet to AC.
Did this happen to anyone under another circumstances?
Thanks in adavance!
LakersDroid said:
Same problem with the lights on after a while even though set to always off. Seems to work properly under 1.5 sec setting option. I would love for the lights to be always off though.
Click to expand...
Click to collapse
I have the same problem as everyone else, which I am very "happy" to hear because I am not the only one apparently dealing with it. I purchased the tablet a couple weeks ago and noticed that even though the setting for the touch key backlight is "always off", it goes on when I open the case, and sometimes goes on and off and goes weird. I contacted Samsung and they requested that I send in the tablet for repairs, so I did. At the same time, I contacted Amazon and they sent me another Tab S tablet. I have a month to return the other one so I figured I'll try this second one and see if I continue to have the same issues like the first one. Sure enough, I had the second tablet for less than a day and it's doing the exact same thing! So far the 1.5 second setting seems to keep the darn lights off. Sometimes doing a soft reset will fix the issue temporarily, but not permanently. If anyone figures out how to fix this, let us know! I'll be following this thread. I hope there's a software update to fix this.
TLAgnesB said:
I have the same problem as everyone else, which I am very "happy" to hear because I am not the only one apparently dealing with it. I purchased the tablet a couple weeks ago and noticed that even though the setting for the touch key backlight is "always off", it goes on when I open the case, and sometimes goes on and off and goes weird. I contacted Samsung and they requested that I send in the tablet for repairs, so I did. At the same time, I contacted Amazon and they sent me another Tab S tablet. I have a month to return the other one so I figured I'll try this second one and see if I continue to have the same issues like the first one. Sure enough, I had the second tablet for less than a day and it's doing the exact same thing! So far the 1.5 second setting seems to keep the darn lights off. Sometimes doing a soft reset will fix the issue temporarily, but not permanently. If anyone figures out how to fix this, let us know! I'll be following this thread. I hope there's a software update to fix this.
Click to expand...
Click to collapse
I believe this is a software bug so all tab s running the 5.0.2 lollipop will have this issue.
And to reply to the other poster: The problem will occur after a while, the lights will just turn on and stay on when you wake the tablet. Changing the setting and choose Always Off will fix it but it will come back after a while.
LakersDroid said:
I believe this is a software bug so all tab s running the 5.0.2 lollipop will have this issue.
And to reply to the other poster: The problem will occur after a while, the lights will just turn on and stay on when you wake the tablet. Changing the setting and choose Always Off will fix it but it will come back after a while.
Click to expand...
Click to collapse
Is there a way to get it back to the stock ROM? I'd rather avoid this light issue until an update to correct this comes out. Thoughts?
TLAgnesB said:
Is there a way to get it back to the stock ROM? I'd rather avoid this light issue until an update to correct this comes out. Thoughts?
Click to expand...
Click to collapse
Yes but you will need root.
LakersDroid said:
I believe this is a software bug so all tab s running the 5.0.2 lollipop will have this issue.
And to reply to the other poster: The problem will occur after a while, the lights will just turn on and stay on when you wake the tablet. Changing the setting and choose Always Off will fix it but it will come back after a while.
Click to expand...
Click to collapse
I heard that there's a new update available for the Tab S. (I already returned my tablet before my 30 days to get a full refund.) Did any one get the new update, and if so, did it fix the issues like this touch key light?
Hey,
I had this problem on the original KK software - upgraded to Lollipop a few days back and I still have the bug... in fact, it is even worse! Occurs more frequently than on LP.
I wouldn't mind leaving the lights on all the time, but they're so damn BRIGHT, and there's no way to adjust the backlight intensity!
Cheers,
Su
I found this solution on another forum...
If you enable smart stay, the touch key light duration will work properly.
Any further movement on this?. I've found that if I take my tab out of the book case the problem goes away. Seems like it's a bug with the case sensor.
No movement that I'm aware of. I'm really frustrated that there hasn't been a fix after all this time. I'm holding out hope that if there is ever an update to Marshmallow, that the issue will go away. Interesting observation about the case -I have a book case on mine. I'll remove it and see what happens...
I've been able to replicate this issue on my G4 (815T Australian model) on a daily basis, just on the instagram app though.
I recorded a video of it. Slowmo part shows the issue
https://goo.gl/photos/F823e125PQckCPLp6
The screen seems confused and it just scrolls the other way even if my thumb wasn't touching the screen.
Factory data reset did not fix anything.
Are you able to replicate this LG G4 owners?
I don't use Instagram, so can't help with that app, sorry.
But if you go into Developer Options, and turn on "Show touch data", it might help add some more info to the discussion. It will show a trace on the screen of what the phone's touchscreen interpreted from your last tap/swipe.
It would presumably show a swipe up, and then back down, when you're getting these ghost touches that change the scroll direction. But perhaps it could also help show if swipes are interpreted the same way in other apps. It might help you learn a little more about what the phone is seeing, at least.
Thanks for the video and everything but why a new thread? Plenty of videos on the main thread.
Is another thread really necessary?
Sent from my LG-H811 using Tapatalk
Might be, because this only happens with IG. I've got the exact same problem, only with IG and its very annoying.
shook187 said:
Thanks for the video and everything but why a new thread? Plenty of videos on the main thread.
Is another thread really necessary?
Click to expand...
Click to collapse
Apologies, first time I posted it I was thinking it was just Instagram-specific.
KL643 said:
Might be, because this only happens with IG. I've got the exact same problem, only with IG and its very annoying.
Click to expand...
Click to collapse
Ahh good to know I'm not alone on this!
chobie said:
Apologies, first time I posted it I was thinking it was just Instagram-specific.
Click to expand...
Click to collapse
To me it looks like it is IG specific because I don't have this problem with any other app
You can try to change the touch feedback time from short to medium under settings/accessibility/motor & cogination. This will reduce the touch feedback time. Give it a try, and see if it gets better.
Sent from my iPad using Tapatalk
alanchai said:
You can try to change the touch feedback time from short to medium under settings/accessibility/motor & cogination. This will reduce the touch feedback time. Give it a try, and see if it gets better.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Done that but it doesn't solve this problem.
chobie said:
I've been able to replicate this issue on my G4 (815T Australian model) on a daily basis, just on the instagram app though.
I recorded a video of it. Slowmo part shows the issue
https://goo.gl/photos/F823e125PQckCPLp6
The screen seems confused and it just scrolls the other way even if my thumb wasn't touching the screen.
Factory data reset did not fix anything.
Are you able to replicate this LG G4 owners?
Click to expand...
Click to collapse
Question, do you have Google keyboard installed? Because I just removed Google keyboard and installed SwiftKey and it looks like the problem is gone....
KL643 said:
Question, do you have Google keyboard installed? Because I just removed Google keyboard and installed SwiftKey and it looks like the problem is gone....
Click to expand...
Click to collapse
Nope, I use Swiftkey from the beginning. Only LG stock keyboard is installed.
Mm, I've got LG keyboard freezed with TB and after changing from Google keyboard to SK, the problem is gone
KL643 said:
Mm, I've got LG keyboard freezed with TB and after changing from Google keyboard to SK, the problem is gone
Click to expand...
Click to collapse
Interesting. Not keen on rooting though. =\
So you reckon it's just a software issue?
chobie said:
Interesting. Not keen on rooting though. =\
So you reckon it's just a software issue?
Click to expand...
Click to collapse
Well this problem is only related to the LG G4 and IG for me...I don't have any other touchscreen problems with this phone. So for me I guess this is not hardware related. During the day I just had 2 small "ghost touches", way better than before. Will see how it goes the next few days...
Edit :
after a view days, it looks like it didn't solve this issue. Today I notice the ghost touches were there again in IG
Force GPU rendening under Developer options somewhat helped.
The new v10f on my Australian G4 didn't fix the issue as well.
Any updates on this? I had same issue. N this is a replacement unit after 2.5 weeks of waiting
Just day one and this ghost touch come up.
I also have this problem
Did you solve the problem?
I am facing similar issue.between...i am not using ig.
I've had this issue as well (not just IG) and sent the phone back for servicing. It was sent back to me with a report showing that they'd done a few things but the problem is still there. I'd been thinking I'd send it back in once more and ask them to have another look. I'm getting ghost touches everywhere and quite a bit, it's very annoying.
Someone mentioned there was another, large thread about this issue but I can't seem to find it, can anyone point me to it?
Hi, I posted this in a new thread yesterday as I couldn't find anything. Never thought to search for 'ghost taps' duh.
Every now and then when just doing normal things on the my phone it totally freaks out and all by it self it suddenly starts to tap random parts of the desktop, slides the pages, opens apps, closes apps, goes into calculator and a bunch of buttons are pressed randomly. It's almost like someone has hacked my phone and is trolling me by just tapping randomly on the phone.
Just today when looking at Facebook it closed the app, scrolled down notifications, data was turned off and wifi turned on.
I thought it might have been my screeen protector, bit of moisture in it or something. Took that off and still does it. Took out the battery for a minute and still does it.
It happened a few months ago then nothing for ages and now it's started again this weekend.
Thought it might have been only when connected to data but has now done it when offline.
Any one got a solution? Does a custom rom fix?