[Q] Touchscreen gone mad @lockscreen - Xperia Z1 Compact Q&A, Help & Troubleshooting

Hi!
Have anyone notised this problem with Z1C?
I received my Z1C 4 days ago and this has happened once every day. It seems to appear when trying to unlock the phone and all of a sudden it goes mad and nothing seems to happen when touching the screen. Otherwise the device seems to work fine. But do you guys think this is a software issue that can be fixed at next update or do you think I need to RMA?
regards.

This looks like a software issue to me... Try to factory reset your device and if it still persist reflash it with PC Companion it should fix the issue. A hardware defect can't make a phone like that don't worry
DXarz said:
Hi!
Have anyone notised this problem with Z1C?
I received my Z1C 4 days ago and this has happened once every day. It seems to appear when trying to unlock the phone and all of a sudden it goes mad and nothing seems to happen when touching the screen. Otherwise the device seems to work fine. But do you guys think this is a software issue that can be fixed at next update or do you think I need to RMA?
regards.
Click to expand...
Click to collapse

did it do that right out the box? or did you install anything that could have messed with that?

RevokOne said:
did it do that right out the box? or did you install anything that could have messed with that?
Click to expand...
Click to collapse
I cannot se anykind of app that I installed that would mess up the device like that? Ive installed about 15 apps and mostly "stand alone" apps like skype, sofascore and MX player. The app that closest could affect the UI is then maybe Nova launcher (got the prime verision) but I dont think it would mess up the lockscreen like that? (Or atleast it havent on any of my other devices, always felt solid and worked perfect)

It's not always about apps you installed though... There could be data files from system apps that got corrupted and caused the issue.

Do you have glove mode on at all? The screen is very sensitive, it could be some conductive dirt on the screen. I tested my Z1C in the shower, a drop of water rolling down the screen is enough to open the notification area or scroll a website in chrome.

Did you see this?
http://forum.xda-developers.com/showthread.php?t=2643078
I think this is a hardware issue.
This happens more often if you use some sort of flip case (I had roxfit).
Now I have only a screen protector with hardcase i have still lockscreen ghost touches but less.
To fix it just clean the display with cloths or something you prefer.
DXarz said:
Hi!
Have anyone notised this problem with Z1C?
I received my Z1C 4 days ago and this has happened once every day. It seems to appear when trying to unlock the phone and all of a sudden it goes mad and nothing seems to happen when touching the screen. Otherwise the device seems to work fine. But do you guys think this is a software issue that can be fixed at next update or do you think I need to RMA?
regards.
Click to expand...
Click to collapse

Okay, this is starting to be interesting. I actually did a factory reset three days ago and now this phenomenon haven't happened since before the reset. Though I must admit that Im not sure if I noticed the problem before mounting the Muvit Easy Folio case since I got the case the day after I got the phone. Unfortunately I have not had time to reinstall all apps that I had before the factory reset so for now my phone is not really comparable with the device it was three days ago. After the weekend I will probably know more since I will have had more time testing and installing all the former apps (then I can uncheck that variable). I hope its not the case since I have not found any other case that's lime and also cover the screen, though It also looks like a possible troublemaker (according to delimanyak23 and the thread)
time will show, I'll be back when Ive done some more research

This happened to me but in homescreen. I just turned off the screen. Wipe the screen with my tshirt for 2-3 secs and viola problem gone. Weird but it works
Sent from my D5503 using Tapatalk

My wife also has that issue. Her phone was factory reset but still the same and as it was seen by the shop who sold it to us, the phone will be replaced today. We will see if it happens with the new phone.
Nb : glove mode is off, no screen-protection used, a protectiln case is used but i don't know what model it is. I'll you the update after trsting the new phone.
Sent from my GT-I9506 using xda app-developers app

Related

[Q] N7 shutting itself off at night

So my first N7 had dead pixels and when I returned it I had to open 3 others in store to find one that was perfect. Or seemingly perfect. Twice now I've woken up to find my N7 off. The first time it happened I thought maybe I turned it off but last night I know I left it on. I did some searching and found that I am not the only one with this issue, but I haven't found any recent threads about it or any known fixes. Now I'm still on 4.3 and really don't want to update to 4.4 but if this bug was addressed I'll update it. Anyone here have this issue, found a fix, or updated and had the issue disappear? I really don't want to exchange it yet again but I will if it's the only way to get one that doesn't do it. Any insight would be appreciated.
Sent from my Moto X
_MetalHead_ said:
So my first N7 had dead pixels and when I returned it I had to open 3 others in store to find one that was perfect. Or seemingly perfect. Twice now I've woken up to find my N7 off. The first time it happened I thought maybe I turned it off but last night I know I left it on. I did some searching and found that I am not the only one with this issue, but I haven't found any recent threads about it or any known fixes. Now I'm still on 4.3 and really don't want to update to 4.4 but if this bug was addressed I'll update it. Anyone here have this issue, found a fix, or updated and had the issue disappear? I really don't want to exchange it yet again but I will if it's the only way to get one that doesn't do it. Any insight would be appreciated.
Sent from my Moto X
Click to expand...
Click to collapse
Why don't you want to update to 4.4.2? It might solve the problem.
Anyway, the only device I had that had random reboots was my Nokia Lumia 520 which I straight away replaced.
I would advise you to do it aswell incase 4.4.2 doesn't fixe it.
username4this said:
Why don't you want to update to 4.4.2? It might solve the problem.
Anyway, the only device I had that had random reboots was my Nokia Lumia 520 which I straight away replaced.
I would advise you to do it aswell incase 4.4.2 doesn't fixe it.
Click to expand...
Click to collapse
I don't like the way 4.4 looks. I am a big fan of the blue/holo theme of 4.3. I have 4.4 on my N5 and that's enough for me. 4.4 really doesn't bring much to the table (for me anyway) that would compel me to update.
My N7 isn't rebooting, it's turning off. Never had a device that did that before. I'll probably update just to see if it stops it, and plus I have some bad stuttering when watching embedded videos in chrome and from what I've read, 4.4 solves that too. I really don't want to have to exchange it again, and I'm sure the manager at Best Buy doesn't want me to either lol.
Sent from my Moto X
_MetalHead_ said:
I don't like the way 4.4 looks. I am a big fan of the blue/holo theme of 4.3. I have 4.4 on my N5 and that's enough for me. 4.4 really doesn't bring much to the table (for me anyway) that would compel me to update.
My N7 isn't rebooting, it's turning off. Never had a device that did that before. I'll probably update just to see if it stops it, and plus I have some bad stuttering when watching embedded videos in chrome and from what I've read, 4.4 solves that too. I really don't want to have to exchange it again, and I'm sure the manager at Best Buy doesn't want me to either lol.
Sent from my Moto X
Click to expand...
Click to collapse
Obvious question here but have you tried a factory reset?
username4this said:
Obvious question here but have you tried a factory reset?
Click to expand...
Click to collapse
I'm going to tomorrow if it does it again tonight. But the tablet is only a few days old and I already did a factory reset before I set it up initially.
Ok it just did it again right in front of my face. It didn't just go black in the middle of use, I picked it up to use it and before I could do anything it powered down, but did so as if I had deliberately done it. Meaning, the Power Off pop up was on the screen and it said "shutting off" the same way it does when you turn it off manually. That would lead me to believe it would be a software bug as opposed to a hardware one... am I correct in that assumption? Or can some hardware defect actually trigger the normal power down sequence?

Crazy Touch Screen Not Responding Bugs with my G3

So most of us know about the System UI crash when using Chromecast, but this is even stranger. [Edit: an OTA update fixed this.] Some times, when I wake my phone up at the lockscreen or at times in the middle of a call - the touch screen stops responding. I can press and/or hold the volume buttons and there is a response on screen but I can not interact with the phone at that point. I can't continue to do battery pulls everytime. This is crazy. I'm on stock software. No crazy mods or anything. I've done a reset in the past and flashed the stock package again but this still happens every few hours. Only happens when the screen just wakes up...
Edit: This is a confirmed fix for me.
If you face the same issue, try:
open dialer
press 3845#* INSERT THREE DIGETS OF YOUR MODEL NUMBER THE PRESS #, for example, I am the F400K, so 3845#*400#
Hardware Device Test > Touch
update touch firmware
touch firmware version
wait 10 sec
reboot
I would say there is a misbehaving app causing the phone to lag in wake (that is all the unresponsiveness will be, extreme lag).
Sent from my Nexus 5 using Tapatalk
@Lennyuk - tried for over 30minutes after leaving it alone, I doubt it's a delay... Battery pulls work, but that's not the point.
deedscreen said:
@Lennyuk - tried for over 30minutes after leaving it alone, I doubt it's a delay... Battery pulls work, but that's not the point.
Click to expand...
Click to collapse
That was not his point.....to Find the app that is causing it go one by one uninstalling until you find it.... Something probably to do with app and the screen
Sent from my SM-N900P using Xparent BlueTapatalk 2
Epix4G said:
That was not his point.....to Find the app that is causing it go one by one uninstalling until you find it.... Something probably to do with app and the screen
Sent from my SM-N900P using Xparent BlueTapatalk 2
Click to expand...
Click to collapse
Totally agree with @Epix4G on this one. I am assuming you had a korean variant? The SK Telecom stock image is pretty ugly. Took me 3 debloat attempts before I had it behaving the way I wanted it to, but before I debloated, I had some lag issues (SK Telecom... grrrhhh).
Historically, Korean carriers (much like AT&T and Verizon) love putting useless junk on the phones for "productivity" but really they are there to charge Korean users more for other services, etc.
If you haven't done so, I would root and debloat, and see how big of a difference it makes (absolutely amazing performance after debloating on my F400S).
^^^^ - Will take that into consideration.
This may be a possible fix for now, can't yet confirm
open dialer
press 3845#* INSERT THREE DIGETS OF YOUR MODEL NUMBER THE PRESS #, for example, I am the F400K, so 3845#*400#
Hardware Device Test > Touch
update touch firmware
touch firmware version
wait 10 sec
reboot
It may or may not help
EDIT: It's been a few weeks and I haven't had this issue again. Usually every 4-6 hours it used to happen after powering on the screen, but so far so good.
Tried that with 855 version, it's not working. This is REALLY depressing as i just got a new phone and from day one i'm having this problem. I just can't believe LG screwed up like this, and there's no mention of this anywhere online other than this XDA thread. I hope i don't have to root and install custom rom as this really defeats the purpose of the phone.
@deedscreen
I'm having exactly the same problem on an 850 and tried your firmware method. The version number of the firmware did not change after reboot.
ic_fw_version info
SYnaptics 5.5
PanelType 1
version: v1.22
IC_product_id[PLG313]
Touch IC : s3528(family_id = 1, fw_rev = 1)
What version is your firmware? Also, did you find out about the fix from somewhere?
I have the F400K, but just got a US T-Mobile edition, (I'll eventually switch my signature). I would honestly suggest waiting for an OTA update. Call LG so they can document this. If that touchscreen update method doesn't work, I'm not sure what to do. I found the method somewhere online, I don't recall where exactly. If someone can figure out how to side load the touch screen firmware from a working Korean model to others, that would be great. For now, keep calling LG. It won't do much at first, but at least they'll have reports of this issue.
I have (RAW) touch screen firmware version: 30 05 51 96
Same problem, but not only on lock screen
Since 5 days I have my G3 (855 Modell). I was happy the first two days, then I discovered the problem, that the device is always unlocking itself, when in my front pocket. It's because of the Knock on feature. I deactivated this now.
But since yesterday i have the same issue: three times, i was unable to unlock my phone. The touchscreen simply did not respond. I had to remove battery. Today, I read this post and tried the firmware update of the touch, but I have the impression it did not change something in the version.
After this, today I had again once time the non responding touch while unlocking and shortly after, I had the issue after ending a phone call! The touch did no longer respond and had to remove the battery again!
I hope this is not a hardware issue, otherwise I will hurry up to the seller to exchange the phone, because its only 5 days old.
This is happening when the screen is on right? Or is the screen turning off and then not turning I again?
You need to keep Knock feature on, someone already said this. That's why your screen is freezing.
Daum Ex said:
You need to keep Knock feature on, someone already said this. That's why your screen is freezing.
Click to expand...
Click to collapse
Upps, yes, I just read this message now. To late: I was in the shop now and got mine exchanged. Anyway, that issue with the knock on feature should be solved also by LG: it's not acceptable, that the phone is always unlocking in my pocket.But then I wait with deactivating knock on for the moment.
So bad: such a good phone and such an annoying bug
icon71 said:
Upps, yes, I just read this message now. To late: I was in the shop now and got mine exchanged. Anyway, that issue with the knock on feature should be solved also by LG: it's not acceptable, that the phone is always unlocking in my pocket.But then I wait with deactivating knock on for the moment.
So bad: such a good phone and such an annoying bug
Click to expand...
Click to collapse
I sold mine after a few days, i was sick with it. I disabled the knock feature through the hidden menu only to have the screen freeze every day. What, i can't use the phone the way i like? I have to face the screen outwards in my pocket and risk damaging it? Screw that...
That, plus the overheating and horrible build quality (back got scratched in my pocket) was a deal breaker for me...
Daum Ex said:
I sold mine after a few days, i was sick with it. I disabled the knock feature through the hidden menu only to have the screen freeze every day. What, i can't use the phone the way i like? I have to face the screen outwards in my pocket and risk damaging it? Screw that...
That, plus the overheating and horrible build quality (back got scratched in my pocket) was a deal breaker for me...
Click to expand...
Click to collapse
Yes, indeed i also think about it. I got an official statement from support, regarding that the phone is unlocking all the time by itself in my pocket. They told me stuff like:
- this is a normal behaviour and can happen (!!)
- don't put your phone in the front pocket
- use the quick circle case to prevent...
- disable knock on (which is at least not possible over a standard setting, but only via the hidden menu).
I wrote back:
- that for me, this is not a normal behaviour
- that 90% of male users are wearing the phone in the front pocket
- that I don't like to buy a case only to prevent a bug of a premium telephone and
- finally, that they please could tell me, where and how to disable knock on
I am curious about their answer...
Good luck with that, disabling it through the settings doesn't change anything and they probably won't have a fix for months. They'll probably fix it though Android L update which will sadly come 6 months from official release at least.
Next time i purchase an Android phone i'm going with Nexus line...
icon71 said:
Since 5 days I have my G3 (855 Modell). I was happy the first two days, then I discovered the problem...
Click to expand...
Click to collapse
So what happened? How is it doing now?
Hey everyone, I just wanted to report my results of this touchscreen bug.
Well, I've only had my D851 for a week now. Of course I rooted it the same day I received it.
I had no touch issues until after restoring apps with Titanium Backup. I'd restore all user apps, then very few system app via XML. Since I just upgraded from a Galaxy S3 T999 I limited the system apps greatly. So much in fact that I only restored 1 system app......Media Storage 4.4.4 (Playlist). THAT WAS MY SCREEN KILLER!
The media scan on my D851 would render my screen unresponsive. I could only hold the power button and click power off or restart or whatever else was on that power menu. Then the phone would reboot after minutes of of a dead screen.
I flashed back to stock and reproduced the same issue. So now I've been running this device for 3 days without any screen lockups. I just have to rebuild my playlist again LOL.
I hope this helps someone here.
Knock
If you turn off the ability to wake by knocking the screen, it causes this issue where the screen locks. Turn it back on and the problem seems to go away.
I think LG really has to deal with this issue.
Hi guys, I have red a lot about this issue but I'm still confused with my LG G3 855.
First I realize problem with unlocking the phone using double click. Tried to upgrade touch software firmware using hidden menu and the screen became almost totally unresponsive. Tried to re-flash original 5.0 and 4.4.2, factory reset, battery removed, etc. but no luck.
I'm wonder if this is a software problem or became hardware. Should I consider replacing display or problem is in motherboard?
I really don't know what to do! Appreciate any comments or suggestions!!!
Thanks in advance!

screen far too sensitive?

New member here, first post.
I had my g4 several weeks ago (uk version). Great phone, however recently the screen seems far too sensitive. Sometimes apps or other features are activating on their own without me pressing on them.
I looked in the settings but havent found a way to resolve this. Can anyone offer any suggestions?
Just to clarify a bit more about my issue.
Its like the "floating touch" some phones have, where i can be an inch or two away from the screen but it still activates. More rarely, it seems as if it was activating by sensing light or movement. Strange. Is the g4 supposed to have this type of function?
pholmes38 said:
Just to clarify a bit more about my issue.
Its like the "floating touch" some phones have, where i can be an inch or two away from the screen but it still activates. More rarely, it seems as if it was activating by sensing light or movement. Strange. Is the g4 supposed to have this type of function?
Click to expand...
Click to collapse
That sounds like a problem. The G4 is actually known for lacking sensitivity and yours is doing the opposite. enable this settings to see if it is actually detecting ghost touches.
Settings, About Phone, Software Info and tap on 'Buidld number' 7 times. Then go back to settings and tap Developer options, enable 'Show Touches'
if the dots show without your intervention, then it's likely due to faulty touchscreen.
Anyways, do a factory reset and see if it helped.
GUGUITOMTG4 said:
That sounds like a problem. The G4 is actually known for lacking sensitivity and yours is doing the opposite. enable this settings to see if it is actually detecting ghost touches.
Settings, About Phone, Software Info and tap on 'Buidld number' 7 times. Then go back to settings and tap Developer options, enable 'Show Touches'
if the dots show without your intervention, then it's likely due to faulty touchscreen.
Anyways, do a factory reset and see if it helped.
Click to expand...
Click to collapse
Thank you. I will give that a try,
As it happens intermittently, i cant say how quick i will find out if that is the solution, but you have been helpful.
:good:
I remember seeing a sensitivity setting somewhere..
Outta said:
I remember seeing a sensitivity setting somewhere..
Click to expand...
Click to collapse
Its under Accessibility
pholmes38 said:
Thank you. I will give that a try,
As it happens intermittently, i cant say how quick i will find out if that is the solution, but you have been helpful.
:good:
Click to expand...
Click to collapse
Does reset solve the issue? , happening on mine right now. Appreciate your feedback. Thanks
Same here, on Imperium and Stock rom, I have the phone since 6 months and it is a really random issue... my bootloader is unlock so I don't know if I can send it to warranty.
For information I have enable the touch "tracing" in developper menu, and when the issue occurred it's getting me perfect vertical line from bottom to top screen, and open a lot of apps..
leclampin said:
Same here, on Imperium and Stock rom, I have the phone since 6 months and it is a really random issue... my bootloader is unlock so I don't know if I can send it to warranty.
For information I have enable the touch "tracing" in developper menu, and when the issue occurred it's getting me perfect vertical line from bottom to top screen, and open a lot of apps..
Click to expand...
Click to collapse
And from the sound of it... Yours pretty much ****ed, at least to my knowledge. Hardware screwed and no warranty. Just bought mine like 3 weeks ago, and hated it so much. So much hyped, but the experienced is so far ****ty at best.
I suspect mine hardware issue. This seems like it's gonna be the first, and the last LG for me. Even mine with warranty still intact. Blackberry used to give this feeling long ago with their ****ty storm. Now, LG and blackberry can share that same ****ed up grave.
As madgibbon indicates, I was on Accessibility / Motricity / Response time (my phone is in french so i'm not sure if it will be exactly like that on yours) and I have set to "Long".
Since that, the issue is no longer appear, I have also switch to rom V20F (Turkey) with still the same setting for accessibility, and I don't have the issue anymore.
I don't know if it is a hardware issue, my phone falls maybe 4 times but with a case and from a little height, no broken glass or something else.
This is all the things I tried before that ;
Using flipcover (QI charge and quick circle), I have tested the "normal" case but same issue
I had a glass protection, I have removed it and cleaned my screen, same issue
I have done lot of hard reset (i'm kind of full wipe addict), same issue
Only the solution of madgibbon works fortunately, thanks mate
I'm also a bit disappointed by this phone, it is great sure I mean fluid, great camera etc... but I have some little issue that ruin the experience unfortunately (this issue with touchscreen, i'm experiencing issue with my Chromecast too that i don't have with other phones, some heating, I don't find the battery usage so good since MM, can't relock bootloader since now). I don't blame LG because i'm using some of their products and I'm / was really satisfied with : Optimus 2x, Nexus 5, TV, Monitor, Sound Bar. Anyway, waiting for 2016's Nexus and I will see if I switch or not.
leclampin said:
As madgibbon indicates, I was on Accessibility / Motricity / Response time (my phone is in french so i'm not sure if it will be exactly like that on yours) and I have set to "Long".
Since that, the issue is no longer appear, I have also switch to rom V20F (Turkey) with still the same setting for accessibility, and I don't have the issue anymore.
I don't know if it is a hardware issue, my phone falls maybe 4 times but with a case and from a little height, no broken glass or something else.
This is all the things I tried before that ;
Using flipcover (QI charge and quick circle), I have tested the "normal" case but same issue
I had a glass protection, I have removed it and cleaned my screen, same issue
I have done lot of hard reset (i'm kind of full wipe addict), same issue
Only the solution of madgibbon works fortunately, thanks mate
I'm also a bit disappointed by this phone, it is great sure I mean fluid, great camera etc... but I have some little issue that ruin the experience unfortunately (this issue with touchscreen, i'm experiencing issue with my Chromecast too that i don't have with other phones, some heating, I don't find the battery usage so good since MM, can't relock bootloader since now). I don't blame LG because i'm using some of their products and I'm / was really satisfied with : Optimus 2x, Nexus 5, TV, Monitor, Sound Bar. Anyway, waiting for 2016's Nexus and I will see if I switch or not.
Click to expand...
Click to collapse
I will try what you suggested, will report back.
Thanks for the tip.
bloodsuckingcomputer said:
I will try what you suggested, will report back.
Thanks for the tip.
Click to expand...
Click to collapse
Nope, doesn't work, it is indeed, a hardware issue.
Thanks anyway. ?
bloodsuckingcomputer said:
Nope, doesn't work, it is indeed, a hardware issue.
Thanks anyway. ?
Click to expand...
Click to collapse
Screen problem after all, just picked my phone up from the place that I bought for under warranty fix, and they told me they did replace for a new screen, and all is looking fine and dandy for now. Hope it stay this way, finger crossed. 3 weeks purchased and already this problem. I doubt this thing will last.

Help! Ambient mode seems to freeze watch.

Have had the Huawei Watch for a few days and it seems to have a deal-breaking bug. Frequently, after the watch has been in ambient mode for a while, it won't come out of it. If I touch the screen, the ambient display gets brighter, but that's all. No response from swiping or button presses. Sometimes, after a very long pause (a minute or so) it'll come back to life, but usually I have to hold the button until it restarts. Anyone run into this before? Ideas? Any help is greatly appreciated.
Using it with a Nexus 6. Android wear version 1.3.0.2176821.
Thanks!!!
Sent from my Nexus 6 using XDA Free mobile app
Forgot to mention that the time sticks at whatever time it freezes and so it doesn't even tell the correct time. Sigh.
Have tried a factory reset. Didn't fix it.
Sounds like it's maybe in need of replacing. Like any new product release, there's bound to be a certain percentage of failures. Depending on how you look at it, you're either really lucky, or really unlucky
Well, just in case anyone else encounters this issue, I called Huawei tech support and described my issue. After a few minutes, they came back and said it was a known issue that effects some but not all watches. They said it would be corrected in a future software update but he was unable to tell me when that would be. So I could either wait for that update or send it back for an exchange. Since it happens frequently and renders the watch temporarily unusable, I opted to exchange it. They send an RMA label next day. The joys of new tech. Hope this helps someone else.
gyromiterob said:
Well, just in case anyone else encounters this issue, I called Huawei tech support and described my issue. After a few minutes, they came back and said it was a known issue that effects some but not all watches. They said it would be corrected in a future software update but he was unable to tell me when that would be. So I could either wait for that update or send it back for an exchange. Since it happens frequently and renders the watch temporarily unusable, I opted to exchange it. They send an RMA label next day. The joys of new tech. Hope this helps someone else.
Click to expand...
Click to collapse
I have absolutely same issue. In ambient mode it freezes from the first day I bought this watch. Thank you for investigation and info.
got my hwatch and experienced the ambient mode freeze. to unfreeze, i enter and exit theater mode. it works. but now i'm never sure if the ambient time i'm glancing at is accurate or not...
Similar problem with an HTC M8. I'll try the theater mode to see if that helps. I still can't trust the time any more.
+1 on the Huawei Watch freeze. Sometimes after 15 minutes, sometimes after several hours. It has frozen with ambient mode disabled and with wrist gestures disabled as well.
Sent from my LG-V500 using Tapatalk
Two watches and no freezes here. Are you guys testing with no Wear apps installed and with a built-in Huawei face?
brizey said:
Two watches and no freezes here. Are you guys testing with no Wear apps installed and with a built-in Huawei face?
Click to expand...
Click to collapse
Yes, after factory reset with no additional apps and with original buil-in Huawei faces and used to freeze. I returned it to the shop, got new one and problem is fixed.
lukhof said:
Yes, after factory reset with no additional apps and with original buil-in Huawei faces and used to freeze. I returned it to the shop, got new one and problem is fixed.
Click to expand...
Click to collapse
Good to hear you got it fixed!
how are you sure that the problem is fixed as opposed to it not showing yet? the freeze seems to be random and i don't know of a way to replicate it on demand. thanks
maximus96 said:
how are you sure that the problem is fixed as opposed to it not showing yet? the freeze seems to be random and i don't know of a way to replicate it on demand. thanks
Click to expand...
Click to collapse
Before it froze every day several times. Now i have new one and it has been running non-stop for one week with ambient mode on and no freeze at all.
lukhof said:
Before it froze every day several times. Now i have new one and it has been running non-stop for one week with ambient mode on and no freeze at all.
Click to expand...
Click to collapse
thanks, good to know. i'm curious if your replacement watch has the red-tint issue. i wonder if the two are somehow related.
maximus96 said:
thanks, good to know. i'm curious if your replacement watch has the red-tint issue. i wonder if the two are somehow related.
Click to expand...
Click to collapse
None of them had red-tint issue. It seems this is not related with the freezing ambient mode.
Thanks, that solve my problem as well.
Happening to me too. Was using 3rd party skymaster watch face.
Got a replacement from amazon and it hasn't froze yet in the past two days of using it. The last one froze several times a day

Mate 20 X Unresponsive Screen

Hello guys!
I have bought a brand new Mate 20 X just 3 days ago!
I noticed that some times I click something and it wont do anything or do it with delay and sometimes I click on something and it vibrates like it did it but nothing happened (like home button for example).
Does anyone else face this issue? do you know how to fix it?
Have a great day!
Nothing here, I also use the gestures so never use the home button. Is it specific apps that cause issues or just in general?
yetiweston said:
Nothing here, I also use the gestures so never use the home button. Is it specific apps that cause issues or just in general?
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everywhere all apps all places
omer919 said:
Hello guys!
I have bought a brand new Mate 20 X just 3 days ago!
I noticed that some times I click something and it wont do anything or do it with delay and sometimes I click on something and it vibrates like it did it but nothing happened (like home button for example).
Does anyone else face this issue? do you know how to fix it?
Have a great day!
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Yep, it happens to me quite frequently. I don't think it has anything to do with the screen though. Do you have a nano memory card? Are you stock? What apps have you installed? What browser do you use? Mine started doing it after the 192 update (I think) and has been doing it ever since whether I'm on stock or on a custom rom. You'll tap a program and see that it selected but sometimes it takes like five to ten seconds to open.
ajsmsg78 said:
Yep, it happens to me quite frequently. I don't think it has anything to do with the screen though. Do you have a nano memory card? Are you stock? What apps have you installed? What browser do you use? Mine started doing it after the 192 update (I think) and has been doing it ever since whether I'm on stock or on a custom rom. You'll tap a program and see that it selected but sometimes it takes like five to ten seconds to open.
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All stock, latest update no unlocked bootloader (EVR-L29)
I disabled all gestures, I dont have a nano memory card, its not app related, it even happens on the notifications tray when I try to reply to someone but the button doesnt work. even when I type there is a delay that make me miss some clicks I have done
omer919 said:
everywhere all apps all places
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Have you tried a hard reset to see if that fixes it?
yetiweston said:
Have you tried a hard reset to see if that fixes it?
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yes, from recovery. didnt help
also scrolling is very slow compared to other phones even when scrolling the fastest I can its very slow.
ajsmsg78 said:
Yep, it happens to me quite frequently. I don't think it has anything to do with the screen though. Do you have a nano memory card? Are you stock? What apps have you installed? What browser do you use? Mine started doing it after the 192 update (I think) and has been doing it ever since whether I'm on stock or on a custom rom. You'll tap a program and see that it selected but sometimes it takes like five to ten seconds to open.
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Exactly the same a few times a day on stock or openkirin rr
Sent from my Kirin Treble using Tapatalk
sometimes when I touch with 2 fingers to zoom (for example on a document) it just stays on zoom mode even when I touch with 1 finger (so when I try to move around it will change the size like a 2 fingers gesture).
scrolling is way slower than any other phone I tested, has anyone else noticed that?
Take screen protector off and clean it might be smudged . Maybe you could try glove mode it's more sensitive in settings
stestesteste said:
Take screen protector off and clean it might be smudged . Maybe you could try glove mode it's more sensitive in settings
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It's not a screen issue, it's a software issue.
stestesteste said:
Take screen protector off and clean it might be smudged . Maybe you could try glove mode it's more sensitive in settings
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tried both, didnt help.
I thought I was the only one with this issue.
After flashing the Resurrection Remix rom I have never encountered this problem.
I'll be going back to stock soon so I'll see if the problem still exists.
Mine works perfectly. Even with the protective film scratched. Worked perfectly with my previous screen protector, a tempered glass type. I have the chinese EVR-TL00 midnight blue model. Everything stock, no root.
I also have this problem
You're not alone, this is happening to me as well on the EVR-L29. In my experience it is most noticeable when tap typing and a letter I tapped on does not register. Also, once in a while when I tap on an app to open it nothing happens and I'll have to tap it again for it to open. It's a mild annoyance for me, but not to the point of ruining the experience. I'm hoping a future software update addresses this, unless it's hardware related. I love the phone, but this is probably my biggest gripe outside of the possibility of no future upgrades in Huawei's spat with the US.

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