Wifi stuck at checking quality and reboot takes forever - Samsung Galaxy Note 10+ Questions & Answers

I have a note 10+ 5G TMobile and it looses internet quite often on cellular and wifi is stuck at checking connection quality.
Reboots also take a long time and hang at the Samsung bootscreen.
On latest TMobile update.
My regular note10+ works just fine. This 5g version is really broken.

Related

[Q] AT&T Sim on T-Mobile S4 - Drops Connection

I bought a T-Mobile S4 and unlocked it thanks to this website. I also did request the unlock code (which I do not have).
Anyways, phone seems to work fine but I notice occasionally when I wake the phone up I have the no signal icon and it takes 5 - 30 seconds for it to reconnect to an AT&T network. It seems to happen a couple of times per hour. Any ideas?

Note 5 & microcell

For 2.5 months I've been going round and round with AT&T with connectivity issues with my note 5 and my microcell. It happens about 50-75% of the time I will go to text or call someone it will disconnect from the Microcell. I have had 6 different techs say it isn't a known issue and one that says it is. My note 4 had no problems. The latest tech told me to give him until Tuesday to work this out one way or the other. Anyone else having the same issues?
Not the same but my phone will make a call but acts like it's on mute. On speaker, BT, or the phones built speaker.
Sent from my SM-N920T using Tapatalk
I'm trying to figure out if this is a Samsung as a whole thing or just the Note 5 as my Note 4 was fine.
Microcell seems be playing move here. Seems there setting in Microcell y that takes hand offs, are something like it. But I sure u checked it all ready.
From space using SM-N920A.
So not sure if this helps but here is my experience. I went from a note 4 a note 5 and the white microcell didn't work at all. My wife's S5 worked fine as did my note 4. Att replaced the microcell with the newer black version. This did allow my note 5 to recognize the microcell and work. However, it does sometimes drop calls when I am on the phone for a while. Also, I notice in the morning the microcell has one or zero bars of service but still shows its connected. A power cycle of the phone works or the microcell does start to get service as I use the phone more. It's been good so far but not perfect.
Escobar27 said:
So not sure if this helps but here is my experience. I went from a note 4 a note 5 and the white microcell didn't work at all. My wife's S5 worked fine as did my note 4. Att replaced the microcell with the newer black version. This did allow my note 5 to recognize the microcell and work. However, it does sometimes drop calls when I am on the phone for a while. Also, I notice in the morning the microcell has one or zero bars of service but still shows its connected. A power cycle of the phone works or the microcell does start to get service as I use the phone more. It's been good so far but not perfect.
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Thanks, I have the black microcell and I have tried all that. My microcell has all bars always as dose my note 5 until I go to text or call then it boots me off the Microcell I lose all bars on the phone except one. Then I reconnect to the Microcell sometimes it takes 3-4 times to work.
k5mitch said:
Thanks, I have the black microcell and I have tried all that. My microcell has all bars always as dose my note 5 until I go to text or call then it boots me off the Microcell I lose all bars on the phone except one. Then I reconnect to the Microcell sometimes it takes 3-4 times to work.
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Click to collapse
hello, hey i had the same issue with my note 5 and my wifes s6. They had to re register my cell a few times, and do some other of their black magic to get my note 5 to work. My wife s6 still did not work till they disabled something called hand off or something of that nature. Sorry i forget what its called been a few months since i had to deal with them. I had the white tower, then they sent me the black tower. I still have issues with dropped calls once and a while and some times have to restart phone to get it to connect to tower but. works better now then it did. Its not you and yeah they should know about it i called them to cancel my plan if they did not get it fixed.
I upgraded from a note 4 and had trouble with my N5 and my microcell. It never connected and the other three phones in the house did just fine. I went through a few steps with online chat. What finally worked was to remove the microcell from my account settings and then add it back. This forces a reinstall and complete set-up from scratch. the unit did a software update as part of the process. the whole process took 30-50 minutes. My N5 connected immediately upon completion and has been rock solid since.
I have the black microcell and the note 5. Only issue I have is sending MMS with it, but that is likely due to a configuration issue with my wifi. No voice or texting issues otherwise.
I have a newer black microcell and a Note 5... If i am connected to the Microcell while in a poor HD Voice (Voice over LTE) area... If my phone connects to the Microcell AND is on WiFi... half the time my calls go right to voicemail and I don't get my texts. It is even worse if someone sends a MMS photo, it seems like everything stops then and doesn't even attempt to connect. Funny thing is, if I turn off WiFi everything seems to work fine.... I just unplugged the microcell and am dealing with the less than stellar signal in my area... Where is the WiFi calling already? :-/
I was thinking about getting a micro cell. If there a deal? T mobile gives them.out for free now. Also, any health issues in having a cellntower in your home?
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
I have absolutely ZERO issues using my old (pre=4G LTE) microcell with my Note 5.
I have a black micro cell tower and a note 5 and I have turned off the micro cell tower until I want to waste some more time with AT&T on the issues.
If you look outside the forum you will find a lot of complaints about the micro cell tower.
All my lights are on the micro cell tower have always been on since initial setup and a couple of service tries.
During one service call with a rep the phone call disconnected when all bars were on phone with micro cell connection indicated. That was the last time. I may try again sometime but for now it is unplugged. To many dropped calls and no connection or bars on phone. When I restart the phone it usually reconnects but it is still subject to dropped calls and unsent text messages.
I will comment back if it ever works correctly when I feel like trying tech support again.
Having issues as well. Note 5 on my old white/orange microcell worked perfectly, except of course no outgoing MMS. I got upgraded to the black newer microcell, $75 credit brought it down to $75, and there is a current rebate for that so it was free. Now my N5 drops calls, and at times doesn't show it as connected. Nothing comes up on troubleshooting with a rep, and they even had me change m SIM. Kind of funny, but I'll probably go back to the white/orange older microcell.
Microcell Note 5&4 issues
I've been having connecting issues with my microcell both white and black for sometime and recently discovered a remedy that baffles me. I have the Note 5 and my wife has the Note 4 and we both would go minutes to hours before the microcell would connect to our phones. AT&T was prettty much useless and time consuming at best. With both my wife and I home I got the idea to call her cell and not have her answer. As soon as I hung up the microcell connected. I've done this 2 more days consecutively and it continues to work! Any ideas and can someone else try this?
DJ
Well my white microcell went out. Since then they sent me a black one. @ first I couldn't get it to connect but for few seconds. Then I deactivate then reactivate the device. Set device for "Automatically Hand Out" . Now it seems to be playing nice with Note 5.
Sent from Samsung-SM N920A using MultiCam Black Tapatalk.
I have the exact same issue with Note 5. The phone says ATT Micro Cell, and the bar is full, but as soon as I send a text, the bar goes down to single bar, and take a while to sent a simple text...my S4 has no problem whatsoever...
I have same issues for past few month and for past few weeks it has become more noticeable. I'm getting a replacement for my white one so I'm hoping its fixes teh issues, but looking at comments here and also over internet looks like its a widespread issues hitting Notes 5.
I've the same issue with samsung note 5. My gf's iphone 6s works great with the at&t microcell and samsung note 5 sucks. It acts so bizarre . As soon as you text sometimes, the signal quickly drops from 5 bars to 1 or almost 0 bars and then the text message says it's trying to send. And then fails. But the receiver 50% of the time receives it ansd 50% not. You think it failed and you try to resend again and your recipient receives duplicates. I've been facing way too many issues with samsung note 5. I'm now seriously rethinking every buying a samsung again. I had and still have issues with regular cell reception, regardless of everything off on the wifi, it keeps searching and reconnecting back to wifi even if it's off (yes yes, i turned off all smart connect, at&t auto connect, everything else on it). Drives me crazy. Now this micro cell issue. the iphone works like a charm.
i picked up a used old style 3g microcell (white nd orange) on ebay for $8 (YES EIGHT DOLLARS) shipped. It came without a power adapter but who doesn't have a drawer full of them? Fired it up registered it and within 30 mins I am up and running. No issues so far in my basement apartment using my Note5 latest ATT firmware stock. MMS txt and calling are far superior than what it was like without this!

Problema with 3g and 4glte

Hello, I have problmes with my phone, only work good with 2g signal, when the phone use a 3g or 4glte band the phone work only for 10 seconds.
Wath can I do?
Same issues after marshmallow update
Not sure how to start this.
But I also have brand new phone s6 edge 32gb from tmobile that I use on cricket and I cannot make calls longer than 30 sec per call. It will drop me as soon is connected.
Also when I connect to WiFi my 4glte will disappeare .Battery is another issues together with heat. I cannot hold phone in hands how hot it will get.
Any idea what could be and if I downgrade back to lollipop will it resolve this issue.
Thanks

WiFi signal issue is terrible,any fixes?

Hey guys.
Purchased it today,and just like every damn Samsung phone and tablet they still haven't fixed wifi strength signal with even such expensive phone.
So I was out of town and from like 7 wifi signals,only 2 were recognized.
And even when it connects the signal is so weak and it often drops.
Now I'm in my room now and like 3 feet away from router and I'm getting around 6.7 MBps speed instead of between 9-10 just like on my good old S7 edge.
I can't believe.
So is it my phone or others have the same issues?
I have never had a single issue regarding wifi signal strenght, I got my note 10+ since Sept 2019
So I came today in city park,sit on bench and turned ON WiFi on this phone.
Damn,it couldn't find nor any fi..ing single network over WiFi.
I rebooted it like 5 times and then it found one network and barely connected to it with very low signal,but in a matter of minutes it droped.
I had near me,Ulefone 5S which is 200 euros phone and it had better WiFi signal and found at least 5 networks,although with very weak signal,but Samsung couldn't find nor one WiFi network.
Because I purchased used phone ofc I can't return it or RMA it.
Am I the only one with this issue,and how do I resolve it?
But if I'm like in a caffee where is near router the signal is okay,but when I'm outdoors I have this issue,means far away from caffee routers.
Ok I did test outdoors compared with S7 edge.
Do you notice any difference,in terms that N10+ has some issues:
So there is one place in city,where there are lots ofi wifi networks but all of them have weak signal.
So I turned ON the phone and WiFi and it didn't find nor any single network,I turned off wifi on again nothing.
Here is the picture of that issue.
I also can not find what model of wifi card is in my phone,to check if it was replaced,so I'm suspicious about that.
Btw I don't have any wifi issues when I am on local coffee shops/bars nor at home.
Just at places where like wifi signal is weak and like there are many networks at that place.
So what is this issue about.
I just went to my balcony and simply this phone doesn't detect as many networks as some chinese phone,N10+ detected just 8 and chinese phone 13.
Then all of the sudden phone goes crazy in like 5-10 min and detects like 12 network.
And though signal strength is nearly the same between phones,I'm getting even 10 % lost in download when I do speed test and compare 2 phones.

			
				
so third video,compared to my tablet and s7 edge.
and I will post pics.
Correct me if I am wrong but on tablet and on the phone on the right yeah I see more network recognized but those have weak signal...
N10+ obviously doesn't list those networks for some reason (with weak/no signal).
so third video,compared to my tablet and s7 edge.
and I will post pics.
Correct me if I am wrong but on tablet and on the phone on the right yeah I see more network recognized but those have weak signal...
N10+ obviously doesn't list those networks for some reason (with weak/no signal).
and pics...
As you do clearly see on picture N10+ is screwed up recognizing only one wifi network,and my Ulefone Power 5S many...so what is happening I dunno.
Even S7 edge beats it.
I had the same experience on my black note 10+ (4G black model), it would drop the wifi quite often during video playback while my Mate 30 Pro would just continue on the same network. That improved after I reset the network settings and cleared the system cache. I had/have a far more stable connection after that. As for the speed, the Mate 30 Pro would always achieve higher speeds than the note 10 +, no matter how many times I did the tests on both devices. As for the amount of networks it shows, my current note 10+ ( a 4G model but a white one) does only display 1 network at home while the Mate 30 Pro shows 5 or 6 different networks but all of them with a very weak signal strength. Besides them all being password protected I doubt if the Huawei would be able to connect with any of these so whats the point of showing all these weak networks. Maybe that's the reason the note 10 does not show them? Maybe the are filtered?
Both the black and the white are showing similar behavior, I have them both side by side and both are showing the same (single) network being available.
No problem with wifi with my Note 10+ N975F/DS, Good and stable connections.
I do confirm that in the wifi settings only stronger networks are displayed. When using app like WiFi Analyser I can see that there are more networks detected on the Note 10+ than shown in the wifi settings.
I do observe that wifi speeds on Note 10+ are lower than those provided by my Note 8, comparing/measuring side by side on same wifi network.
But in daily use the Note 10+ has sufficient wifi stability and -speed for my normal use, (matching the speed of my Internet connection of 100Mb) including streaming of HD-Video. I do not play online videogames.
Yep for some reason my Note 10+ doesn't show networks with bad wifi signal,dunno if it's just my model or you experience the same.
But for phone such expensive this is unforgivable.
Look here guys,it does recognize wifi networks with wifi analyzer but doesn't filtrate them so I can connect to them,same happens with my S5e tablet.
That's what I already stated...
You can however connect to wifi-networks detected in WiFi Analyzer (WA) by installing a plug-in (just click on the network in WA, it will prompt you what to install..)
OnnoJ said:
That's what I already stated...
You can however connect to wifi-networks detected in WiFi Analyzer (WA) by installing a plug-in (just click on the network in WA, it will prompt you what to install..)
Click to expand...
Click to collapse
Nothing is happening when I click on network.
You need a new director for your videos.

Question Changing carriers in the US -- also change the firmware?

I have a Samsung S21FE (Snapdragon) model SM-G990U bought from Samsung and originally configured for Verizon. I've used it on the Verizon network since I got it, but just recently switched to T-Mobile. The phone is still using the Verizon firmware however data IS working, as well as calling, texting, and voicemail. But there are still a few things that don't seem quite right and I'm wondering if a firmware update would solve it (also, what is the best to update the firmware?).
For instance, I used to see "5G UW" when I was on Verizon, and now on T-Mobile it should display "5GUC" but I'm just seeing "5G". Also, when it boots up I still see the Verizon logo. Also, even when it's displaying "5G" I am not getting true 5G speeds --> more in the range of 70-100 Mbps. I use the OpenSignal app and it tells me other T-Mobile users in my area are getting way faster speeds. I thought the S21FE had all the necessary bands to get full 5G but either it doesn't, or maybe the firmware is blocking it?
For comparison, we also just switched my daughter's Galaxy S21 at the same time from Verizon to T-Mobile. On her phone, the first time she booted up with the T-Mobile SIM card, she started seeing the T-Mobile logo on bootup and now she sees "5GUC" next to her signal (I do not).
In the Software information section under Service provider software version, my phone has: SAOMC_SM-G990U_OYN_VZW_13_0017 VZW/VZW/VZW.
My daughter's S21 now says "TMB" in her software version.
It seems like her phone automatically updated the firmware over to T-Mobile but mine did not.
Again, not sure if a manual firmware update would solve any of the above issues, and what is the best way to change the firmware. Anyone have any experience with switching carriers on a S21FE? Did you update firmware?
skokielad said:
I have a Samsung S21FE (Snapdragon) model SM-G990U bought from Samsung and originally configured for Verizon. I've used it on the Verizon network since I got it, but just recently switched to T-Mobile. The phone is still using the Verizon firmware however data IS working, as well as calling, texting, and voicemail. But there are still a few things that don't seem quite right and I'm wondering if a firmware update would solve it (also, what is the best to update the firmware?).
For instance, I used to see "5G UW" when I was on Verizon, and now on T-Mobile it should display "5GUC" but I'm just seeing "5G". Also, when it boots up I still see the Verizon logo. Also, even when it's displaying "5G" I am not getting true 5G speeds --> more in the range of 70-100 Mbps. I use the OpenSignal app and it tells me other T-Mobile users in my area are getting way faster speeds. I thought the S21FE had all the necessary bands to get full 5G but either it doesn't, or maybe the firmware is blocking it?
For comparison, we also just switched my daughter's Galaxy S21 at the same time from Verizon to T-Mobile. On her phone, the first time she booted up with the T-Mobile SIM card, she started seeing the T-Mobile logo on bootup and now she sees "5GUC" next to her signal (I do not).
In the Software information section under Service provider software version, my phone has: SAOMC_SM-G990U_OYN_VZW_13_0017 VZW/VZW/VZW.
My daughter's S21 now says "TMB" in her software version.
It seems like her phone automatically updated the firmware over to T-Mobile but mine did not.
Again, not sure if a manual firmware update would solve any of the above issues, and what is the best way to change the firmware. Anyone have any experience with switching carriers on a S21FE? Did you update firmware?
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What's the model number?

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