Related
A few users have reported a Blank Screen of Death, with myself included.
The problem being that the phone's display doesn't switch on when you wake up the device. At this time, Everything else will including the Digitizer and Capacitive buttons.
I have spoken with HTC service centers across Australia and NZ to come to the conclusion that this is a motherboard problem. The infamous flickering issue seems to be involved also, which ends up shorting out the video driver.
The issue isn't just limited to the screen not displaying anything either, there's also the possibility that the back light will cut out, and sometimes leading to corruption on the display.
This isn't just with some devices either, it seems like anyone that has had the screen flickering issue are at risk of this.
To give you an idea of how much it costs to fix this issue, I was quoted at $250 AUD for just the motherboard alone.
The best part is, HTC may also deny your warranty for unlocking your bootloader, as they have with me.
I'll be posting more information as it develops.
EDIT 29/07/12 :: I'm going to request a transcript of my last conversation with HTC but until then, they're denying that this is a problem and saying that it's the user's fault. How? We use our phones to much, or inappropriately.
It's becoming obvious that they're trying to avoid spending anymore money fixing these issues, and have decided just to move on and release a new One X model. (according to news sources.)
Also, Boobinator just posted a video of the One X's screen corrupting while it isn't stuck under the BSOD which you can see here and here
Just to recap.
When the initial issues were found with screen flickering and corruption on the display, we were told it was a software issue.
Many months later, I along with many of you are still experiencing it, even though it's not nearly as bad as it once was.
Now there are growing reports that One X's are starting to lose their displays, and the poly-carbonate weakening and bending the antenna pins. (You can find more information here)
This is something you should all be aware about when purchasing this phone.
Best of luck!
Reserved.
Update Bump
Maybe us in America can file a class action lawsuit? I'm no lawyer here but anyone with better understanding of American consumer laws chime in?
This is problem that occurs with normal usage of the phone.
Another day, another hardware issue. HTC is going down the drain, im hugely disappointed in the way they are handling this mess. Improper testing, too slow to fix problems or ignore/deny them. Bull**** games about unlocking and warranty and now they are already talking about releasing more phones. Its easier for them to move on to a new model than to do the right thing and do a complete recall. Is this a QC issue or a design flaw, with all the negative reports I'm thinking its the latter.
HTC better handle this properly, they need to stop development on all new products untill this is solved.
Sent from my HTC One X using xda app-developers app
Can u please send me details about the store that sells the motherboard ?
I have the same problem...and I need my phone fixed !
Thx
Is this the same flickering that happens in some ROMs when you rotate the phone?
Mine too
This just started happening to mine Nothing displayed on the screen, but it still responds to inputs. Even rebooting into fastboot, same problem. So everything is functioning except the display.
Have just handed it back to vodafone for repair, don't like my odds with the unlocked bootloader though :/
I had this issue on Viper or Android Revolution, but not on other ROMs. But I'm starting to get wifi issue, scratches, scratches on camera lins. I should buy S3, not this.
Sent from my HTC One X using XDA Premium HD app
sent it back because of flickering. I just hope they will fix the problem properly and change the motherboard.
Sent from my Legend using xda app-developers app
This happened to my Incredible S too if any one's interested.....
I'm not buying the HOX, I'm sorry. There's just too many different issues for too many people with this phone. It's an expensive top of the line phone, that does appear to be pretty shoddy put together. I don't care if it's under warranty and I have dumbass-insurance if I break it, but I can't send my phone inn all the time even if it's free. You shouldn't have to send it in at all.......
I presume now know we know why HTC is loosing money, market share and their stocks are going down....
This happened to me too, about a month ago, the phones been in repair since then(1 month, are you freaking kidding me HTC). I also unlocked the bootloader, lets see whether HTC charges me or not.
Also, I managed to get the display to work(somewhat) after shaking the device a bit. But even after that the display wont work properly, I even have 2 short videos of the screen acting weird when i got it to work. Here they are - Video 1 Video 2
Sorry for the ****ty quality, got it on my iphone. This was after I shook the device and the display magically started working. Even with the display working you can see it is really weird, even unresponsive at times.
So guys, there are a lot of places you can buy motherboards from, but they will charge you a lot more than what it's worth mainly because of the shortage within HTC.
I'm so sorry all of you are going through this, but i think we need to raise awareness of this issue. People are buying these phones without realizing there's a good chance they're going to have either bad WiFi antenna's or even a bad motherboard.
Send this to your friends, post it around, contact HTC.
Best of luck!
I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o
may heat have damaged gpu? it looks like when pc's video card is about to fail (like faulty memories or damaged gpu)
CAPSGUY said:
I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o
Click to expand...
Click to collapse
Heat damage.
I doubt it's heat damage, i hardly played games on mine and it had that problem. I think the most i played was Triple Town, and that was it.
Also, wouldn't it be a massive problem if it was heat damage? That means the tegra 3 processor can't handle stress, and given that the phone inherently has heating issues, this just draws the conclusion that the Tegra 3 is bad news?
it may be a faulty soc
From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.
Atrixx said:
From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.
Click to expand...
Click to collapse
Not all of the first batch flickered. Stop exaggerating.
As the title says:
I sent my phone to HTC for a warranty repair of the famous yellow spots on the bottom of the screen.
I received it yesterday. They replaced the display and the problem is gone.
However, for some unknown reason they also changed the "receiver" (I don't know which receiver do they mean exactly). Anyway, cellular reception got extremely worse. In my office where we have a femto-cell and all phones (really all, including my hox before sending it to warranty service) show maximum signal strength (-51dBm), I now get just a decent -71dBm. In areas where I previously had few signal bars I now lose completely the connection (for example my toilet, but you are probably not interested in this detail... ).
I'm asking myself: maybe they made something wrong in attaching properly the antenna. Or perhaps I just had bad luck and I got a faulty "receiver". But in the first place I ask myself why they replaced a (apparently) perfectly working component (never had problems of cellular or WiFi reception).
Well, you probably don't have any answer, but I just wanted to share this story with you.
Today I sent my phone back to them explaining all the details. I hope they solve the problem, because the phone is unusable in these conditions.
Edit: Don't get me wrong, I'm still a very happy HTC fan. I just believe that this time they screwed up something. It can happen. I hope they solve the problem and fast, because I can't resist other weeks with my old but beloved desire.
On the 3rd of June 2012 I bought an Archos 80 G9 tablet, I was happy with it, it worked fine, until December 2012. Suddenly I could not charge it any more, if I connected it to try to charge it switched off. So I contacted ARCHOS repair service and I sent my tablet to ARCHOS. After almost 2 months waiting for a replacement, they upgraded my old tablet with a brand new ARCHOS 101 xs. I was a little fed up because I was waiting almost 2 months for a replacement but, well, I thought, let's give ARCHOS an opportunity.
Guess what. The brand new ARCHOS 101 xs was faulty as well. Without touching the screen the borders are active, it goes back or opens the menu on the clock side without touching it, if you are watching a video the menu appears without touching it. I tried whatever I could: I tried not to touch the keyboard connection (thinking I could short-circuit the tablet), I rotated it because maybe it was a problem with some corners, I upgraded to 4.1 and to 4.1.2 and also I downgraded to 4.0.26, I recalibrated the screen from Android menu, I recalibrated the screen from Archos recovery menu, I reset android and I reinstalled android.
I wrote ARCHOS replacement and they asked me to send it again. GREAT
I received the replacement (second replacement, third faulty Archos tablet), apparently a brand new Archos 101 XS(PC123902679), I say apparently because it fails again. What a coincidence, don't you think?
I recalibrate the screen a dozen of time, and blah blah blah...
Now I've recorded some videos showing the behaviour of the screen without touching it but I cannot added them because I'm a new user on XDA.
The same day I received the tablet I called archos (didn't work) and I wrote to [email protected] and to [email protected], after 12 days they don't response to me. What do you think? What should I do? I'm waiting for a solution since January, first time I sent the tablet to RMA.
My situation is very similar to yours. I had three faulty 101G9s in the space of a few months!
Eventually Archos upgraded me to a 101XS but this tablet displays exactly the same problem you are describing.
My screen suffers from touches even when I'm not even handling it.
I don't really want to send back to Archos again (yet) as it means being without a tablet and restarting with all my apps etc yet again.
I have found a way to calibrate the screen to stop this issue.
Hopefully it might work for you too.
First, in Developer Options enable Show Touches.
Then In Repair and Formatting calibrate the screen when you can see the phantom touches being recognised : I have to hold my tablet at the very edges (not touching the screen) and then I see touches displayed at the bottom-left, top-left and top-right of the screen.
Sometimes it takes a couple of tries but you know it has worked when part way through calibration the areas showing touch, stop displaying (as though they're no longer being touched).
I plan to use my tablet as it is until just prior to the warranty expiring and then send it back because, although I have found a solution, it is still far from perfect; the digitiser is definitely faulty.
Sent from my 101XS using XDA app
Thanks Extreme_One that worked for me! Maybe I will do the same and send it back just prior the warranty expiring. Although, I don't know, maybe I keep it as it is, I'm tired to deal with Archos.
enneston said:
Thanks Extreme_One that worked for me! Maybe I will do the same and send it back just prior the warranty expiring. Although, I don't know, maybe I keep it as it is, I'm tired to deal with Archos.
Click to expand...
Click to collapse
I'm really glad I was able to help. The last time I performed this special calibration was about three weeks ago and my tablet has been working fine since.
I just wish Archos would work to get Google Earth working properly. Maybe next firmware update...
Sent from my 101XS using XDA app
Extreme_One said:
I'm really glad I was able to help. The last time I performed this special calibration was about three weeks ago and my tablet has been working fine since.
Click to expand...
Click to collapse
Did it work fine after updating the firmware? Or did you need to do the special calibration after updating the firmware? I mean, do you need to do the special calibration after every updating?
Thanks again!!
I updated to 4.1.2 on day one and haven't reverted back.
I only recalibrate if/when I need to; not needed to for about three weeks now...
Sent from my 101XS using XDA app
Archos are by far the worst piece of kit I have ever used. As for customer service....non existent. I too have a 101XS....with too many problems to list. Ended up getting a Samsung Tab 10"....not a single problem. Archos release a media player....then ask you to pay for the codecs to be able to watch media on it. Cowboy outfit with low spec/tech.....soap box away!
Another bad experience
Hi Everybody.
I'd want to share my own bad experience with Archos service department.
I bought an 101xs at the third quarter of 2013. A few days after it fell down from my hands while the earphones were plugged, the outcome was earphone jack not working anymore.
I asked for an RMA clarifying that the problem was my fault so I wanted to pay for the repair. They agreed and sent me the RMA and I delivered the tablet to France (35 euros shipping cost!).
Briefly: they sent me the device back, unrepaired, saying that warranty did not cover physical damage! No message quoting our previous mail conversation was successful. Always the same reply: "Warranty does not cover physical damage".
I wonder... was I contacting human beings? Maybe they are but, are they Chinese recently migrated to France?
Never ever more Archos!
It's interesting what touchscreen chip (digitizer) does this tablet have? What's the output of "lsmod" and what's the output of "cat /sys/bus/i2c/devices/*/name" on stock firmware? This problems are mostly due to cheap or buggy touchscreen chip or due to bad EM shielding inside some parts of the device. It may happen also when you are charging the device and using its touch screen simultaneously on cheap digitizers.
I realize I am late to this, but after sending in a dead G9 I also got the 101 xs. I must be one of the lucky few, been working great for the last few years, wife loves it.
Did not like RMA experience though, like most it took months. On the plus side, my G9 WAS out of warranty and they still sent me a free replacement.
Hi all!
I have ZL (ZQ in Brazil) and about two days ago it simply shut off while I was taking a picture. The phone stuck in the first screen showing the Free Xperia logo and didn't come up until I plug in the power (from wall or pc usb).
Today I've dowloaded the last oficial firmware from sony and put it up via Flashtool but now, as soon as I take the cable out the phone dies.
I noticed that with the oficial ROM, when it finishes booting up, I receive the message: "com.android.phone has stopped.".
The phone also looses the signal in places it use to have full bars, like my room...
Before that my phone was ok.
*All off above happens with battery full charged!*
Also, I did a snapshot update a few weeks ago and several features went off (I thought it was a stable version since it showed up on cyanogen menu). So I tried to recover the last version via Cyanogem menu. The phone stuck in boot loop. Then I downloaded the version again and installed via CWM.
The thing is that I never notice nothing uncommon since that day. I don't know if it's related.
Does anybody knows if it's software/firmware related or does it have something to do with hardware issues?
Any help is appreciated!
ngoline said:
Hi all!
I have ZL (ZQ in Brazil) and about two days ago it simply shut off while I was taking a picture. The phone stuck in the first screen showing the Free Xperia logo and didn't come up until I plug in the power (from wall or pc usb).
Today I've dowloaded the last oficial firmware from sony and put it up via Flashtool but now, as soon as I take the cable out the phone dies.
I noticed that with the oficial ROM, when it finishes booting up, I receive the message: "com.android.phone has stopped.".
The phone also looses the signal in places it use to have full bars, like my room...
Before that my phone was ok.
*All off above happens with battery full charged!*
Also, I did a snapshot update a few weeks ago and several features went off (I thought it was a stable version since it showed up on cyanogen menu). So I tried to recover the last version via Cyanogem menu. The phone stuck in boot loop. Then I downloaded the version again and installed via CWM.
The thing is that I never notice nothing uncommon since that day. I don't know if it's related.
Does anybody knows if it's software/firmware related or does it have something to do with hardware issues?
Any help is appreciated!
Click to expand...
Click to collapse
This problem is now spread in most of ZL user and many thread is addressing this issues ass well...
This is probably a battery or battery management issue...you need to send to Sony servise center for replacement or repair...
Or you can do it on your own by changing the battery...no software can solve this problem...
Hope for the best...
Press THANKS if this help...
Sent from my iPhone using Tapatalk Pro
Stuck with the same issue here !
Hi all,
Everything was fine until yesterday my phone switched off during a call and never switched on.
Now it switches on only when connected to a wall charger ! Please let me know if someone fixes this issue
I'm also thinking it's hardware related
Since mine is only 6 mo I'll take it to an authorized repair shop tomorrow morning.
I let you guys know if they find something out.
Just back from service center
The Sony service guys could not make it work after a software overhaul.. They are gonna replace the entire chipset to fix the issue ! and in warranty :victory: !! Though Still no idea what caused the problem in the first place!
ngoline said:
Hi all!
I have ZL (ZQ in Brazil) and about two days ago it simply shut off while I was taking a picture. The phone stuck in the first screen showing the Free Xperia logo and didn't come up until I plug in the power (from wall or pc usb).
Today I've dowloaded the last oficial firmware from sony and put it up via Flashtool but now, as soon as I take the cable out the phone dies.
I noticed that with the oficial ROM, when it finishes booting up, I receive the message: "com.android.phone has stopped.".
The phone also looses the signal in places it use to have full bars, like my room...
Before that my phone was ok.
*All off above happens with battery full charged!*
Also, I did a snapshot update a few weeks ago and several features went off (I thought it was a stable version since it showed up on cyanogen menu). So I tried to recover the last version via Cyanogem menu. The phone stuck in boot loop. Then I downloaded the version again and installed via CWM.
The thing is that I never notice nothing uncommon since that day. I don't know if it's related.
Does anybody knows if it's software/firmware related or does it have something to do with hardware issues?
Any help is appreciated!
Click to expand...
Click to collapse
Exactly the same problem over here buddy...
Here's a little something I wrote to Sony and their Press people.
"I've purchased my Xperia ZL in the United States (online at the end of March 2013 at ATGSM.com) and started using it mid April, 2013. I currently live in Brazil.
After using this phone normally for about 9 months, there was this one day back on the first week of January 2014, where I was taking lots of photos at the world famous "Serra da Capivara National Park" and could just feel the phone heating up like never before. Next thing I know, the screen went blank and phone would not respond when I pressed the power button.
I had to pres the reset button in the back of the phone in order to make it work again. But once I tried to load the camera app, the phone would automatically shut itself off. I thought it could be related to a faulty or corrupted External SD Card, so I went ahead and removed that as well before I attempted to turn my phone back on. After the system loaded up again I tried to oped the camera app and the phone turned itself off again. Any app that would require a significant amount of processing power would cause the phone to freeze and shut off.
So I decided to charge the phone all the way up until 100% (while powered off). When it reached 100% I turned it back on and used it normally (while it was still plugged to the wall charger), so I thought... Great, the phone is "OK again"! Then I went ahead and unplugged the phone off the charger, expecting it to function normally... In just a matter of minutes, with just a little bit of usage (checking emails or browsing the web) the phone simply shuts itself off on its own, yet again. I tried to turn the phone back on again and just as before, I was greeted by the Sony logo and - without any warnings or alerts - the screen simply goes blank again and that's it. This is all it does on the battery.
I've searched online for a solution for this problem and I got nowhere. My phone is all stock, bootloader locked, not rooted. I've formatted and updated it with the latest Firmware (10.4.B.0.569) a couple of times using Sony's Update Service application for Windows to no avail. Nothing seems to fix this battery/shut down on its own problem. There's tons of other Sony users complaining about similar issues with their Xperias. Just look up "xperia zl shuts off" on Google and you'll see what I mean.
My phone is one big dud...
So there you have it - one big useless US$650 piece of hardware. That only functions normally when it's plugged into a wall charger or your average computer USB port.
Not much of a "mobile" phone if you ask me.
I'm extremely unhappy with Sony's hardware and their inflexible technical support.
I've purchased this device in the United States and they can only grant me tech support under my 1 year manufacturer's warranty if I ship it over to their facility in Texas for repairs. That's no big deal for me. The one big problem is: They want me to have a US shipping address so they can ship if over to that address after they finish repairing/replacing/refurbishing my phone. And I've got a big problem with that.
I do not live in the United States. How am I supposed to pick my phone up over there?
After doing some digging through my phone's IMEI, Sony's tech support representatives brought to my attention that my device is a "Grey Market" phone (meant to be used in Singapore?) and that they don't even know how long it will take for them to service my phone. According to their supervisor, it could take anywhere from 1 month up to 4 months, maybe even more for them to repair and send it back to me.
See what I'm going through here?!?!?!
What good is it for a company as big as Sony to print and place a cute little warranty pamphlet inside the box of your brand new phone, containing the numbers of several different technical support worldwide if the 1 year warranty is not going to be covered in all of those different countries??????????????
I took the initiative to call Sony's specialized Xperia Mobile support telephone number from that pamphlet that came with my phone (not a free call, by the way) here in Brazil and shared with them my frustration regarding my Xperia ZL. They were sympathetic with me, and readily provided me with 3 different authorized service centers near my home, with their respective addresses and telephone numbers.
I managed to reach a couple of those authorized repair centers here in Brazil (over the phone) only to find out that they DO NOT have any of these Xperia ZL / ZQ batteries in stock. They also mentioned that several other customers called them and shared their bad experiences with their Xperia ZQ's battery life (defective batteries) and were greeted the same way: "I'm sorry, we can't help you. We do not carry that replacement battery in stock. We have already placed the order for those with Sony, but there's no estimate of when or even if these will ever arrive in our store anytime soon... I'm sorry about that..."
Yeah, I'm sorry about that too Sony.
I'm really sorry I bought a Sony smartphone.
I wish I could go back in time and buy a Samsung Galaxy S4 Google Play Edition instead.
But it's too late... I've already spent 650 bucks on your crappy smartphone, Sony.
Looking back, I can tell you that I've had problems with lots of other computer components that I've purchased in the States, from several different manufacturers. And I've RMA'd lots of these defective memory modules (RAM), defective SD Cards, etc. I've shipped it from Brazil straight to them in the States and I less than 1 month after they received my defective products, they went ahead and shipped a replacement back to me (in Brazil) FREE OF CHARGE! Most importantly, with NO HASSLE! That's right, none of these companies refused to ship it back to me at my Brazilian address like Sony is doing to me at this time.
This is the worst customer support from such a big and Global company that I've ever dealt with in my entire life.
Shame on you Sony!
After this horrible experience, here's a few things that I CAN and WILL DO for sure:
- I will NEVER buy another Sony device (camera, smartphone or laptop) ever again.
- I will never recommend a Sony product to any of my friends and family.
- I will never buy another phone with a built in, internal battery.
Sony has been continuously releasing and flooding the market with new phones that doesn't add a whole lot of improvements over their previous gen devices (ZR - ZL - Z1 - Z1 Ultra - Z1S and so on). All they do is depreciate the value of what they have already released just a few months for just a little more, sometimes even less money than what you paid for your current "last gen" Sony phone just 2 or 3 months ago.
The Xperia ZL was released with last gen Snapdragon S4 Pro and in just a couple of months after I purchased my ZL they released a new, better spec'd smartphone, the Xperia Z1. And now, Sony has just announced the Xperia Z1S...
I understand that in today's mobile market / segment it's "the norm" to have this ever evolving and improving trend of new technology on mobile devices, but this seems to be getting kind of out of hand. You buy something today for US$650, sometimes even more depending on where on earth you live, only to see it become seemingly obsolete in just a matter of 3 months.
Sighs...
I'm through with Sony."
Solved (by myself)
As I said before, I lost my warranty the moment I unlocked my bootloader and they were charging me almost the price for a new phone.
The only place I found the batery was on ebay.it and took more than one month to arrive.
As you all suspected, changing the battery solve the problem.
The only problem is that now my camera doesn't work...
ngoline said:
As I said before, I lost my warranty the moment I unlocked my bootloader and they were charging me almost the price for a new phone.
The only place I found the batery was on ebay.it and took more than one month to arrive.
As you all suspected, changing the battery solve the problem.
The only problem is that now my camera doesn't work...
Click to expand...
Click to collapse
Didn't you "relock" you bootloader and flashed latest Sony Firmware before you sent your Xperia ZL/ZQ in for Warranty Support????
RELOCK?
AndroidBR said:
Didn't you "relock" you bootloader and flashed latest Sony Firmware before you sent your Xperia ZL/ZQ in for Warranty Support????
Click to expand...
Click to collapse
WHOA! I didn't know there was a re-lock feature...
Well, too late now...
Thanks anyway. I hope it helps if someone else have the same problem!
I am going through the same excruciating process with my girlfriend's Xperia ZL right now. This phone has not been rooted and just kept running the official updates from Sony. I just updated it to their official version of 4.4.2 and am having the exact same issues. The phone crashes, freezes and won't stay on and can't be kept powered on unless it is kept plugged into the wall or computer USB. Just got off the phone with a higher-level manager at Sony who was "sorry" and "couldn't do anything" unless I pay for the repairs myself. They were actually blaming Google for releasing a "bad" update which he said was "affecting ALL android phones". That's a pretty bold statement- especially knowing that's false, reading all the threads online about this issue with Sony devices specifically. This was until he found out that they screwed up and realized the phone was still under warranty, expiring TODAY. After an hour of back-and-forth, I got him to agree to paying for shipping and fixing the phone as if it were under warranty status still.
I will never buy a Sony piece of hardware again and will highly discourage and demote their hardware to anyone.
Hello everyone,
Since yesterday i have been experiencing ghost touches on the top part of my screen., and it keeps increasing. I have not been able to find a solution uptil now.
I am prism barebone Rom (Stock). I was using google launcher, tried removing it, but not of much help.
I am not able to understand whether its a Software issue or a Hardware issue. Should i take this to Asus, i am already rooted, so wonder whether they would help or not.
if you got your device bootloader unlocked , your warranty void but i think there is some article how to getyour bootloader relocked but idk i havent got my device unlocked yet. but another story if you havent done anything to your device, just bring it to asus and get repaired
saggiboy231 said:
Hello everyone,
Since yesterday i have been experiencing ghost touches on the top part of my screen., and it keeps increasing. I have not been able to find a solution uptil now.
I am prism barebone Rom (Stock). I was using google launcher, tried removing it, but not of much help.
I am not able to understand whether its a Software issue or a Hardware issue. Should i take this to Asus, i am already rooted, so wonder whether they would help or not.
Click to expand...
Click to collapse
I am also a prism barebone user and I have the same ghost touch problem time to time. I started noticing this after I received my last update (165).
My bootloader is unlocked and there is no way to relock the bootloader (except flashing the dark splash screen to make it appears to be locked) as such I can not repair my device with warranty. I could do out of pocket repair though.
I did search on xda , internet and found so many postings without any proper solution except send it back to Asus repair service. (Asus changes the digitzer part)
Here is what I found.
1. The Ghost touch (it also called Phantom touch) started noticing around December 2015, after taking the last update. So it could be software related. Asus has aware of this problem and we are hoping that the next update would fix this problem.
2. Everybody who had their warranty repair said that the problem was fixed. So it could be hardware related.
- Some said that they download and flashed the latest firmware and it solved the problem.
- Some said that they replaced the ZenUI with Google launcher and it solved the problem.
Here is one I thought it is useful so I copied it to my note pad. I did not copied the name of the original writer so I don 't know who wrote it.
"For millions of ASUS Zenfone users having Ghosh Touch issue there are 2 temporary solutions you may try:
i) Slightly Bend your Zenfone towards front and back - this should instantly solve your ghost touch issue but only temporarily (be very cautious while bending your phone as excessive bending may damage your screen)
ii) Do Not Keep your mobile phone in the pockets of your trousers as it may again bend your phone and cause ghost touches
iii) Even if the ghost touch is fixed try running the SMMI Test (Touch screen Test - draw a big 'S' from top to bottom of the screen and repeat it from left to right side of the screen) frequently to find if it is really a hardware issue, while testing you may find sometimes the tests are passing while sometimes the tests are failing. If the Tests fails frequently please take it to local ASUS authorized service center immediately for a hardware fix, take screen shots of the tests before visiting the place. "
I used to have screen and phone cover. I took those off .
I no longer put the phone in my trouser pocket.
I did bend the phone sometime.
I am waiting for the next Asus update.
sway8966 said:
I am also a prism barebone user and I have the same ghost touch problem time to time. I started noticing this after I received my last update (165).
My bootloader is unlocked and there is no way to relock the bootloader (except flashing the dark splash screen to make it appears to be locked) as such I can not repair my device with warranty. I could do out of pocket repair though.
I did search on xda , internet and found so many postings without any proper solution except send it back to Asus repair service. (Asus changes the digitzer part)
Here is what I found.
1. The Ghost touch (it also called Phantom touch) started noticing around December 2015, after taking the last update. So it could be software related. Asus has aware of this problem and we are hoping that the next update would fix this problem.
2. Everybody who had their warranty repair said that the problem was fixed. So it could be hardware related.
- Some said that they download and flashed the latest firmware and it solved the problem.
- Some said that they replaced the ZenUI with Google launcher and it solved the problem.
Here is one I thought it is useful so I copied it to my note pad. I did not copied the name of the original writer so I don 't know who wrote it.
"For millions of ASUS Zenfone users having Ghosh Touch issue there are 2 temporary solutions you may try:
i) Slightly Bend your Zenfone towards front and back - this should instantly solve your ghost touch issue but only temporarily (be very cautious while bending your phone as excessive bending may damage your screen)
ii) Do Not Keep your mobile phone in the pockets of your trousers as it may again bend your phone and cause ghost touches
iii) Even if the ghost touch is fixed try running the SMMI Test (Touch screen Test - draw a big 'S' from top to bottom of the screen and repeat it from left to right side of the screen) frequently to find if it is really a hardware issue, while testing you may find sometimes the tests are passing while sometimes the tests are failing. If the Tests fails frequently please take it to local ASUS authorized service center immediately for a hardware fix, take screen shots of the tests before visiting the place. "
I used to have screen and phone cover. I took those off .
I no longer put the phone in my trouser pocket.
I did bend the phone sometime.
I am waiting for the next Asus update.
Click to expand...
Click to collapse
Hmm....i too looked it up and found that it could be software related.
So just for testing purposes, i have started using a custom rom. Uptil now i havent faced the ghosting issue. I will also try the methods you have listed.
I have a back cover that is pretty tight and a tempered glass. Will try removing those too.
Thanks a lot for your feedback!
In settings there is a setting to increase screen sensitivity if you are wearing gloves. Have you made sure this is unticked?
ultramag69 said:
In settings there is a setting to increase screen sensitivity if you are wearing gloves. Have you made sure this is unticked?
Click to expand...
Click to collapse
Yes, i did check it. It was unticked.
BTW i am cm13 now, and havent noticed any of the ghost touches for some time.
But now they are back. I assume it is hardware related now. Going to take it to asus.
ghost touch problem in asus zenfone 5
i encountered the problem, i replaced asus launcher with nova launcher and problem was resolved