On the 3rd of June 2012 I bought an Archos 80 G9 tablet, I was happy with it, it worked fine, until December 2012. Suddenly I could not charge it any more, if I connected it to try to charge it switched off. So I contacted ARCHOS repair service and I sent my tablet to ARCHOS. After almost 2 months waiting for a replacement, they upgraded my old tablet with a brand new ARCHOS 101 xs. I was a little fed up because I was waiting almost 2 months for a replacement but, well, I thought, let's give ARCHOS an opportunity.
Guess what. The brand new ARCHOS 101 xs was faulty as well. Without touching the screen the borders are active, it goes back or opens the menu on the clock side without touching it, if you are watching a video the menu appears without touching it. I tried whatever I could: I tried not to touch the keyboard connection (thinking I could short-circuit the tablet), I rotated it because maybe it was a problem with some corners, I upgraded to 4.1 and to 4.1.2 and also I downgraded to 4.0.26, I recalibrated the screen from Android menu, I recalibrated the screen from Archos recovery menu, I reset android and I reinstalled android.
I wrote ARCHOS replacement and they asked me to send it again. GREAT
I received the replacement (second replacement, third faulty Archos tablet), apparently a brand new Archos 101 XS(PC123902679), I say apparently because it fails again. What a coincidence, don't you think?
I recalibrate the screen a dozen of time, and blah blah blah...
Now I've recorded some videos showing the behaviour of the screen without touching it but I cannot added them because I'm a new user on XDA.
The same day I received the tablet I called archos (didn't work) and I wrote to [email protected] and to [email protected], after 12 days they don't response to me. What do you think? What should I do? I'm waiting for a solution since January, first time I sent the tablet to RMA.
My situation is very similar to yours. I had three faulty 101G9s in the space of a few months!
Eventually Archos upgraded me to a 101XS but this tablet displays exactly the same problem you are describing.
My screen suffers from touches even when I'm not even handling it.
I don't really want to send back to Archos again (yet) as it means being without a tablet and restarting with all my apps etc yet again.
I have found a way to calibrate the screen to stop this issue.
Hopefully it might work for you too.
First, in Developer Options enable Show Touches.
Then In Repair and Formatting calibrate the screen when you can see the phantom touches being recognised : I have to hold my tablet at the very edges (not touching the screen) and then I see touches displayed at the bottom-left, top-left and top-right of the screen.
Sometimes it takes a couple of tries but you know it has worked when part way through calibration the areas showing touch, stop displaying (as though they're no longer being touched).
I plan to use my tablet as it is until just prior to the warranty expiring and then send it back because, although I have found a solution, it is still far from perfect; the digitiser is definitely faulty.
Sent from my 101XS using XDA app
Thanks Extreme_One that worked for me! Maybe I will do the same and send it back just prior the warranty expiring. Although, I don't know, maybe I keep it as it is, I'm tired to deal with Archos.
enneston said:
Thanks Extreme_One that worked for me! Maybe I will do the same and send it back just prior the warranty expiring. Although, I don't know, maybe I keep it as it is, I'm tired to deal with Archos.
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I'm really glad I was able to help. The last time I performed this special calibration was about three weeks ago and my tablet has been working fine since.
I just wish Archos would work to get Google Earth working properly. Maybe next firmware update...
Sent from my 101XS using XDA app
Extreme_One said:
I'm really glad I was able to help. The last time I performed this special calibration was about three weeks ago and my tablet has been working fine since.
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Did it work fine after updating the firmware? Or did you need to do the special calibration after updating the firmware? I mean, do you need to do the special calibration after every updating?
Thanks again!!
I updated to 4.1.2 on day one and haven't reverted back.
I only recalibrate if/when I need to; not needed to for about three weeks now...
Sent from my 101XS using XDA app
Archos are by far the worst piece of kit I have ever used. As for customer service....non existent. I too have a 101XS....with too many problems to list. Ended up getting a Samsung Tab 10"....not a single problem. Archos release a media player....then ask you to pay for the codecs to be able to watch media on it. Cowboy outfit with low spec/tech.....soap box away!
Another bad experience
Hi Everybody.
I'd want to share my own bad experience with Archos service department.
I bought an 101xs at the third quarter of 2013. A few days after it fell down from my hands while the earphones were plugged, the outcome was earphone jack not working anymore.
I asked for an RMA clarifying that the problem was my fault so I wanted to pay for the repair. They agreed and sent me the RMA and I delivered the tablet to France (35 euros shipping cost!).
Briefly: they sent me the device back, unrepaired, saying that warranty did not cover physical damage! No message quoting our previous mail conversation was successful. Always the same reply: "Warranty does not cover physical damage".
I wonder... was I contacting human beings? Maybe they are but, are they Chinese recently migrated to France?
Never ever more Archos!
It's interesting what touchscreen chip (digitizer) does this tablet have? What's the output of "lsmod" and what's the output of "cat /sys/bus/i2c/devices/*/name" on stock firmware? This problems are mostly due to cheap or buggy touchscreen chip or due to bad EM shielding inside some parts of the device. It may happen also when you are charging the device and using its touch screen simultaneously on cheap digitizers.
I realize I am late to this, but after sending in a dead G9 I also got the 101 xs. I must be one of the lucky few, been working great for the last few years, wife loves it.
Did not like RMA experience though, like most it took months. On the plus side, my G9 WAS out of warranty and they still sent me a free replacement.
Related
A white line appeared down the middle of the screen last night. Its going back...
Bummer, I hate it when a new toy gets taken away so quickly like that...
Still, sadly there will always be problems with any hardware to a certain extent
and its worthy of mention that this is the only report I have heard so far so hopefully it is an isolated event
Gutted for you mate!
Hope they will pay... Most of the time when it's about the screen, you have to pay yourself:S
sorry to hear that really! hopefully you took out insurance but it will be covered by manufacturer warranty i am sure. hopefully it will just need a new ribbon and not a new screen. by what you described it may only be the ribbon. no issues with mine yet touch wood!
Chris Proud said:
A white line appeared down the middle of the screen last night. Its going back...
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My unit screen is so unresponsive, Only got it today tried a few tweaks and factory reset makes no difference. Crashing and hanging for long periods also. No 3rd party software installed, No sync done. My unit is going back today just packaged it up.
The phone is so slick though best HTC handset to date.
xxnoelziexx said:
My unit screen is so unresponsive, Only got it today tried a few tweaks and factory reset makes no difference. Crashing and hanging for long periods also. No 3rd party software installed, No sync done. My unit is going back today just packaged it up.
The phone is so slick though best HTC handset to date.
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have you done a hard reset? i would recommend it just to avoid you making a hasty decision! can't believe that as mine is spot on!
shingers5 said:
have you done a hard reset? i would recommend it just to avoid you making a hasty decision! can't believe that as mine is spot on!
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Hard reset makes no difference with this unit. Back to my Nokia E75 for a few days till I get a replacement or I may just grab a different phone. Just tested a friends Touch Pro 2 and his is fine so it is the unit. It is a very nice phone fastest wm phone out. I just wish they would sort the Touch Flow out as it is still laggy in spots. Sure next firmware will sort it out.
Mine did similar right after the intial sync. I did a battey pull and its been working good ever since. My "s" key doesnt register unless pressed hard. Also noticed no weather in calender and when using the keyboard to type it doesnt auto capitalize but it does with the virtual keyboard
xxnoelziexx said:
Hard reset makes no difference with this unit. Back to my Nokia E75 for a few days till I get a replacement or I may just grab a different phone. Just tested a friends Touch Pro 2 and his is fine so it is the unit. It is a very nice phone fastest wm phone out. I just wish they would sort the Touch Flow out as it is still laggy in spots. Sure next firmware will sort it out.
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no issues wid touchflo and no lags at all! i have tweaked mine and added a few enhancements and no problem. shame if you changed phones as some real good times to come on here with this phone
Bummer, hopefully the manufacturer warranty will fix or replace it ASAP!
I'm sure they will... unless it's visible, physical damage
Hey does anyone know or tried hdtweak? Maybe it will work on our TP2
Wow..guess I"m lucky.. I experience none of these flaws at all on my device
michaelra said:
Wow..guess I"m lucky.. I experience none of these flaws at all on my device
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I hope most people wont experience any problems
Just an update my new unit will be delivered tomorrow. Had super serivce so far from handtech just hope my new unit will be fine (I am sure it will be) Fingers crossed.
I can't wait to play around with the unit again. Only sent it back yesterday it was tested and they confirmed it was faulty.
Hi everybody! I have been reading here that some people had this issue, but I don't see how they solved it. I've had this issue since the beginning.
Basically, screen sensitivity is very bad when the device is unplugged, only when it's plugged in or holding it with both hands it responds correctly.
This is a problem for me, because for studying, i put the a100 on its stand case, and only need one finger to slide a word or ppt. With this grounding issue, i have to touch the a100 with both hands to make it react properly, it's very annoying and uncomfortable.
Should I take it to the technical support? it's a hardware problem? I tried the build.prop from crossix and still the same. And tried the recalibrate.apk without any success. I don't know what else I can do.
I'm still in guarantee, i'm thinking seriously to take it to SAT. But i have unlocked bootloader, how can i revert it? How should i prepare the device to keep manteining the guarantee?
people who sent the a100 to SAT with this problem, it was solved?
thanks, I really need a fix for this
I have installed the official ICS rom and now it seems locked again, and I'm not root anymore. I think it's prepared for SAT, so I've called acer technical support, they will take the tablet for repair on tuesday 15.
I will post the results when they send it back to me, if someone is interested.
Did you try it after the update to ICS? the OTA ICS updates did wonders for the sensitivity of most of our tabs.
Yes, this is happening since the beginning when I bought the tablet with honeycomb, and still happens in ICS. Let's see if the technical support can fix it! because I really love this a100 thanks!
it makes any difference to upgrade by OTA or by flashing the rom that's here? I have flashed ICS, not by OTA
Is your build .14? That's the one that seems to fix the touchscreen problems.
I have had the touchscreen issues since day one also. Same issues, works fine without a case in two hands, one handed or laying it on a table/couch the screen is jumpy, random touches, and glitchy multi-touch. I've run 3.2 gen2, ICS .014, and ICS .017. I've even popped it apart looking for something simple (and to take a look at the wifi antenna), but nothing obvious found. I would have to guess it is a manufacturing defect.
jakob95 said:
Is your build .14? That's the one that seems to fix the touchscreen problems.
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Yes it's that build (downloaded from the russian link)
This happens also in the a100 of my uncle. He has not yet the build .14, but I'm starting to think this build won't work to fix that.
I thought this build would fix the problem, but...
I want to believe it's a problem with some tabs and I had bad luck, and that technical support will fix it.
I've made this video showing the problem.
http://www.youtube.com/watch?v=yIGnXT22vhA
Definitely a problem with your tablet, mine is perfect.
I have similar problem but not bad us yours .. but iam out of luck because i buy it from ebay with no gurantee
I will send it tomorrow, we will see what happens xD
today my dear tablet have been sent to be repaired. I hope it will be with me soon again! xD I'll keep informing!
I've just received an email saying that my tablet is repaired! they will send it to me in the next days, very fast! I don't know if this is good or bad... xD
aishaz said:
I've just received an email saying that my tablet is repaired! they will send it to me in the next days, very fast! I don't know if this is good or bad... xD
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Well about all I can do is wish you good luck buddy
I just got a refurb off of ebay and it has a 90 day warranty thru Acer, and the fella I purchased it from.
I am not having any issues with the screen even using the stylus they sent with it.
I tried the stylus to see what the hype was with a stylus and found it to be just that hype.
Do you have any type of screen protector on your tab?
Sometimes certain ones can cause issues.
If your device is under warranty I would let them fix it.
yes I have a screen protector, but the issue is there even without it.
I will tell you when i recover my tab and see if it's fixed xD
yea its the device itself i had problems with mine.. it had become completely unresponsive after i rooted it and installed ics i sent it back to the factory took almost a month and got a new one i suggest u do the same
How do I get a new one? today I have received mine and the problem doesn't seem fixed I wonder what they did to think it was resolved
aishaz said:
How do I get a new one? today I have received mine and the problem doesn't seem fixed I wonder what they did to think it was resolved
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To be honest I didn't think the problem would be resolved. Contact them again and tell them the problem is not resolved; I'm sorry to say this seems like a design issue.
On the other hand, maybe you are being overly critical? My tab works well, but if I want to make the touchscreen seem less than perfect, then I would have no problems doing so. However, in practice this is a non-issue, and I have not had a problem with either my previous tab (which I sent back because it stopped charging) or my current tab (which I've had for 5 days). Of course, this is after upgrading them to official ICS releases.
I don't think I'm being critical, the fact that I can't slide a document properly without having to hold the tab with both hands is very very annoying for me, since I want it to study and the idea was to keep the tab in a stand in the table and touch it only for sliding for example. I stopped using it for this purpose due to that.
Moreover, my mother has another cheaper tablet and tactil control works so much better... In the same situations that my tab. I envy her for that, cause my tab is over 200€ more expensive and it's suposed to be better xD
I have an exam today, i will try to find time to call acer to tell them the problem is not solved.
So Im dealing with customer service on my laggy controller. Seems my controller has old firmware and you cant update it on the fly so it has to be returned.
Problem is they DONT have inventory. So Im stuck with this thing until they get back to me.
Is anyone dealing with customer service/support on anything?
are you getting responses? Im was getting them fine at first but now they seem to take forever to respond.
Did you get anywhere with this or are you still having problems?
Have you had a controller swapped?
I also found a bit of interesting info.
The other night I started Shadowgun. The guy would not repond to ANY input. He would just continuously walk at random and look around like crazy.
After a few minuted I decided to stand right next to the system and BAM it started working like it was a hardwired controller.
Im only 7' away though.
I put the controller down and went to make a holder for my phone camera so I could do a live recording of the lag difference from 7' to right next to it.
When I started playing agin though it stayed fine.
If you start to experiance controller lag, get up and go next to the system. See if this helps. This is no fix but it shows the weak signal from the controller
My experience with customer service are as follows. USB snapped off so sent ouya back to USA from UK. They promptly replaced the console. Unfortunately with a dead bricked console. They then agreed to replace that. I received a new controller a few weeks later. Then a bill from customs. Then finally after 3 months of constant emails and lies about it being shipped I received a refurbished console. The ethernet port is rubbish and doesn't lock the cable in place but overall it works so I suppose I should be happy.
Sent from my GT-I9100 using Tapatalk
pfj_official said:
My experience with customer service are as follows. USB snapped off so sent ouya back to USA from UK. They promptly replaced the console. Unfortunately with a dead bricked console. They then agreed to replace that. I received a new controller a few weeks later. Then a bill from customs. Then finally after 3 months of constant emails and lies about it being shipped I received a refurbished console. The ethernet port is rubbish and doesn't lock the cable in place but overall it works so I suppose I should be happy.
Sent from my GT-I9100 using Tapatalk
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I have recently noticed if you boot the system up via controller WHILE standing right next to the console the lag diminishes almost completely.
Once booted for a second I can walk to my couch and sit and seemingly play with minimal issues, not zero but minimal.
Hello guys i sended like a 3days ago my nexus 7 2013 to Asus ,under warranty ofcourse because i had the grounded touch screen problems ,they got the tablet on the morning of 10/03/2014 and they delivered to send it back to me today on late afternoon on 11/03/2014 ,do you think there is any change they done something with this to repair it? or they just send me the tablet like it was before, i ask because they had it only for 1.5 day... ,i don't see any mail so i can ask them what they done and why the send it that quick. anyone had any experience with this?
With the proper tools (which they have) you can change the screen/digitizer in less than an hour. EDIT: That's from my experience. I've never done a warranty repair, but that's my rationalization to the quick send out. Depending on how close you are to the repair facility.
In reality, the replacement of any faulty part in the official service facility done by a qualified technician takes only several minutes,so assuming they did not have many orders before yours, it's possible that they could've replaced the screen.
In Nokia care center it took the guy 5 minutes to change all the hardware keys of my Lumia phone, which just like the nexus is sealed(user can't access battery).
Sent from my Nexus 7 using XDA Premium 4 mobile app
They did a hard reset and sended me back with the same ground issue on the display ,the display still loose touches when its not touching my body or not in my hands,what i should do send it back again?! Send the a new message in service and a complain message and post a video i just took from the same issue on my tablet!
I'm not sure where you live, but if you're in the EU, if you return it twice for the same issue and they don't fix it, they have to replace your tablet. When did you buy it? Write a letter of complaint to accompany the tablet to the the service center, saying that this is a common hardware issue, reported by many users on the internet.
Sent from my Nexus 7 using XDA Premium 4 mobile app
I live in Greece so i'm inside EU ,the tablet went to czech republic Asus service. I already send them a complain message plus a new message to support and i wait for an answer ,i did send them a video i took to show them exactly the problem. Oh plus they even did a small scratch at the bottom of my tablet! and i did took a picture and show them what they did. I bought it on late december so im still under one year warranty
I Sended my tablet for repair for the touchsreen grounded issue SECOND time and they had my tablet this time for 28days ,today the told me the send it back to me and the replaced this ME571K SUB_BD./AS http://www.asusparts.eu/Asus-90NK0080-R11000
Please keep us posted, I am highly interested to what extend they are able to fix the problem.
they didn't fix it in the last time and plus they damaged the frame of my nexus 7,seems some dude try to open it with a srewdriver and a plastic part is broken now, i send it again third RMA.....
I've been experiencing some touchscreen problems that started a couple weeks ago, and I'm contemplating sending it in for RMA. I have always wondered if they would actually fix the problem, and I guess now I have an answer: no! I'll probably still send it in for repairs in a couple weeks when this semester is over, but I need it for school right now. Maybe the 4.4.3 update will help (not likely).
spiked_mistborn said:
I've been experiencing some touchscreen problems that started a couple weeks ago, and I'm contemplating sending it in for RMA. I have always wondered if they would actually fix the problem, and I guess now I have an answer: no! I'll probably still send it in for repairs in a couple weeks when this semester is over, but I need it for school right now. Maybe the 4.4.3 update will help (not likely).
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From my bad experience so far... keep it if it's not a big deal,mine was a big deal and became a bigger
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
i42o said:
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
Click to expand...
Click to collapse
I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
Sent from my [device_name] using XDA-Developers Legacy app
kickenwing13 said:
I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
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now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
i42o said:
now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
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Click to collapse
I honestly am ignorant to the build date thing. 1st one screen burn in w/in first month or so. rejected RMA because screen would flash white every time i turned screen off. 3rd one, gps kept saying i was in CLE, no one from google knew why, so they sent replacement. they sent RMA, rma speakers were garbage. rattled and muted with ANY pressure to the screen, they repkaced and lower speaker was buzzing.. this one seems great
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
Phazonclash said:
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
Click to expand...
Click to collapse
I did the same at the beginning of October for the same problem. The one i received is in mint condition.
I just RMAed mine because it would no longer hold USB C cables. Like they wouldn't click in they just fall out. Also i had an enormous amount of screen burn-in (happened just weeks after i got the phone)
My RMA phone looks brand new i would never guessed its a refurb. Screen is perfect and USB cables click in and stay there.
Plus if you got the phone from Google the RMA process is super easy (had to RMA my Nexus 5 too) They dont make you jump through hoops doing stupid troubleshooting crap.
RMA'd mine a few days ago, replacement should arrive today
Had screen burn-in around the navbar area
Speakers rattled too much for my liking
Battery life was becoming pretty bad regardless of being stock/on a custom ROM/kernel
USB port, although was holding cables in place, would come out very easily
The Google rep basically stopped me at burn-in and asked for proof of purchase (order ID) and proof of burn-in (taking a pic of the screen with another phone)
After I did both, he set the RMA up and now I'm just hoping the replacement is issue-free, since I have read some users sending replacement after replacement back because the replacements had issues of their own. Fingers crossed!
Update 1:
Due to Canada Post labour disruptions, my replacement is delayed ?. I'll update this post with the quality of the replacement as soon as it arrives.
Update 2:
Finally received the replacement and I got lucky with a brand new device! I called to ask if I need to send back accessories that came with my device and I do not. Basically have two of every accessory, on top of a brand new phone (and not refurbished).
It is manufactured in October 2017 but I see no blue shift or other screen issues. If anything it looks better! I just need to test the battery, hopefully it hasn't depreciated just sitting in the box for a year.
I RMAed a pixel 2 and a pixel 2xl and got 2 brand new phones (with old manufacture date tho) living in germany fyi
I RMA my Verizon pixel 2 xl about 2 months ago because the phone would lag, freeze, and become unusable Everytime I had Google maps navigation open and Spotify running in the background. No questions asked, phone was still under warranty, and I received my new device(was not refurbished) 2 days later.
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
acheney1990 said:
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
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I wonder if they actually use the same facilities for Canada and the United States
Did you ship locally in Canada or did you ship to the United States @acheney1990
I'm in this same boat. I have RMA'd three times now, always having random freezes, frame drop outs and lagging on stock ROM, no root. My RMA is scheduled to be delivered today. I have received refurbs each time, but they have been good phones for the most part.
I had to RMA the replacement device I got in August because of camera problems.
It went smoothly and it was fast the first time, but that time it seems Google it trying to make the RMA process hell for me.
I contacted them last Monday (October 22nd). After the usual resolution steps (Was the phone dropped? Is the camera app up-to-date? Can you reproduce the problem in Safe Mode? Have you factory resetted it? blah blah blah), they accept my RMA request and tell me I would receive my shipping label soon.
At 9 PM the same day I receive this email instead:
Thanks for contacting Google Support.
This email is in regards to our conversation we had over chat. Due to some tool issue at our end we're not able to generate RMA for the standard replacement. Once the issue will resolve, we'll create the RMA and send you an confirmation email.
Alternatively, if you wish we can process the Advance exchange in this case.
If you've any query, please let us know. I'd happy to help you.
Thanks!
The Google Support Team
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Fair enough, problems can happen and they must be very busy with the Pixel 3 launch. I'm not a jerk, I can understand there are delays.
But still no email, follow-up or update from them after a week. On October 29th (last Monday), I contact them again and talk to someone else. I explain the situation, and they tell me they'll retry to generate my RMA request/shipping label. After almost an hour of trying to re-create my RMA , the employee I'm talking to asks me if it's OK to continue the discussion by mail instead. I accept. Mistake
Later that day, same sh*t again. No shipping label, I receive this email instead:
Thanks for contacting Google.
This email is in regards to the chat conversation we had earlier today, I'm sorry we weren't able to complete it. Hence I wanted to follow up via email to ensure all your queries have been answered. Please help me with the below mentioned details to help me assist you further.
Kindly provide the following details please.
Point of Purchase:
Type of Replacement:
Full name:
Shipping address:
Email address:
Phone number:
Order ID
Please reply to the same email, it will come directly to me and we will not lose our point of contact, I will be right here to help you with the same.
Thanks!
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Click to collapse
I provide them with the requested informations immediately.
Two days later, still no follow up. I write an email asking what's going on and asking if they need something else. Many hours later, they send me this:
Thank you for contacting Google support team.
My apology for the delay. I am in direct touch with the next level. I would request you to help me with the proof of purchase of the device with visible order ID on it.
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I sent them a screenshot of my phone order with the order ID. I'm awaiting for a response, but at this point I feel they're somehow trying to buy some time.
I'm a very polite customer, but that's so frustrating... the RMA was accepted 10 days ago, just send me my shipping label for the love of God... You're telling me it's been a week and a half, and your system still can't generate RMA shipping labels? You're Google ffs, not a small, unknown company...
I'm stuck with a device I paid $1400 CAD and it doesn't work. Can I get a device that works please Google?
Google Is sending me a Band New Pixel 2 XL. I received a refurbished device with a dead speaker and the guy I called was like( I have good news) your getting a Brand New Phone. I still had to put a hold for $919 on my card for the device and now I'm hopping I don't receive another crappy device.