Develop Bugs

Is Wi-Fi really problematic on Note2?

I see reports of problematic Wi-Fi for the Note2 & I've heard the multi-view update (for AT&T anyway) will also include Wi-Fi improvements so the question for current Note2 owners is just how problematic is Wi-Fi really at this time?
-Thnx

Not problematic at all

I personally haven't seen any hardware deficiencies on this device, and no major software issues. Wifi is stable, the hot spot is stable, bluetooth is stable, and I'm getting higher speeds and better connectivity then I've ever seen on tmo's network.

I also have no issues with wifi what so ever. Great phone! Everything works as it should; minus having the multi window update of course.
Sent from my SGH-T889 using xda premium

moSess said:
Not problematic at all
Click to expand...
Click to collapse
Same here. No problems when I use wi-fi.

Wifi is actually stronger than on my gs3
Sent from my SGH-T889 using xda premium

awrnsmn said:
I also have no issues with wifi what so ever. Great phone! Everything works as it should; minus having the multi window update of course.
Sent from my SGH-T889 using xda premium
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Click to collapse
Good to hear about the Wi-Fi as I use Wi-Fi a lot & it could have been a deal breaker. I'm hoping T-Mobile will feel more pressure regarding the multi-view update when Verizon this week launches with it & AT&T who has worked on it for a while updates it. Sprint the first major carrier to get multi-view is my current carrier with the EVO which will see its 2 yr contract end Saturday so I ordered http://www.amazon.com/gp/product/B00A45SF7G last night-should arrive Friday. Would also like to see this white case when available as I'll likely be getting the Note 2 in grey & want to see it in these black & white kickstand cases like my black EVO. I'll also get http://www.amazon.com/Seidio-CSK3SSGT2K-BK-ACTIVE-Kickstand-Samsung/dp/B00A45SGKC when available again as my EVO & seen in Seidio Active and Surface Case Unboxing and Review for the Samsung Galaxy Note II .
I hope T-Mobile doesn't wait until the Note 3 to update to multi-view & what ever happened to the screen recorder function?

Wifi connectivity is awesome no issues.

So do you all think the reports of Wi-Fi issues are just isolated issues then?
http://forum.xda-developers.com/showpost.php?p=34724156&postcount=121
http://www.anandtech.com/show/6386/samsung-galaxy-note-2-review-t-mobile-/9
"WiFi
The Note 2 uses BCM4334 for WiFi and is enabled for both 2.4 and 5 GHz. Just like the Galaxy S 3 that means 40 MHz channels on 5 GHz for a maximum physical layer speed of 150 Mbps. I did have some weird issues here, no matter what I did I couldn’t get the Note 2 to go on the 5 GHz AP, or get up to 150 Mbps.
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Curiously enough there isn’t any 2.4 or 5 GHz priority toggle under the advanced tab in WiFi settings, yet the Galaxy S 3 models have this toggle and the same WiFi hardware stack. I suspect there’s some software or configuration issue here.
As a result we see iPerf performance out of the Galaxy Note 2 along the lines of what you’d expect for just 2.4 GHz operation. I’m puzzled as to why this is the case quite honestly."

My wifi sometimes disconnect and reconnect a few times a day. Never had any problems on my sg3. Don't think it's my router. I passed my returning window.

sic_lic1o1 said:
My wifi sometimes disconnect and reconnect a few times a day. Never had any problems on my sg3. Don't think it's my router. I passed my returning window.
Click to expand...
Click to collapse
I did have that problem when I first bought it actually. I tried disabling the wifi sleep option by doing these:
*#0011# > press menu key on phone > WiFi > click the "ON" button so it does't light up (basically turn it off).
It seemed to have solved the problem but still seem to happen rarely. I thought i had a dud but after I did a factory data reset and all wifi problems were since solved.
My friend did a factory reset before he even used his phone and he never experienced any Wifi problem. Hope this helps...

Jrdunno said:
I did have that problem when I first bought it actually. I tried disabling the wifi sleep option by doing these:
*#0011# > press menu key on phone > WiFi > click the "ON" button so it does't light up (basically turn it off).
It seemed to have solved the problem but still seem to happen rarely. I thought i had a dud but after I did a factory data reset and all wifi problems were since solved.
My friend did a factory reset before he even used his phone and he never experienced any Wifi problem. Hope this helps...
Click to expand...
Click to collapse
Thanks. Just turned off the wifi sleep mode in phone setting. Hopefully this will help with wifi dropping.

FWIW I've been a tad disappointed in the WiFi, performance seems okay but it's finicky about routers. I've got a mid range Cisco unit (500 series) at home and it will not connect to the 2.4ghz side at all, but will the 5ghz. At the office it's the other way around (Engenius business grade stuff). Once connected it's been fine, seems slightly slower over wifi than the original note but otherwise fine, it's just picky and takes some extra steps for me. I've upgraded to the latest firmware on my router at home with no change, not that I expected one as the release notes had nothing applicable.

Jrdunno said:
I did have that problem when I first bought it actually. I tried disabling the wifi sleep option by doing these:
*#0011# > press menu key on phone > WiFi > click the "ON" button so it does't light up (basically turn it off).
It seemed to have solved the problem but still seem to happen rarely. I thought i had a dud but after I did a factory data reset and all wifi problems were since solved.
My friend did a factory reset before he even used his phone and he never experienced any Wifi problem. Hope this helps...
Click to expand...
Click to collapse
any ideas what are the difference between the wi-fi power saving from this menu vs the "keep wifi on during sleep" in the phone settings? They seem to turn on and off independently.

Jinra321 said:
any ideas what are the difference between the wi-fi power saving from this menu vs the "keep wifi on during sleep" in the phone settings? They seem to turn on and off independently.
Click to expand...
Click to collapse
Umm really don't know..

Jrdunno said:
I did have that problem when I first bought it actually. I tried disabling the wifi sleep option by doing these:
*#0011# > press menu key on phone > WiFi > click the "ON" button so it does't light up (basically turn it off).
It seemed to have solved the problem but still seem to happen rarely. I thought i had a dud but after I did a factory data reset and all wifi problems were since solved.
My friend did a factory reset before he even used his phone and he never experienced any Wifi problem. Hope this helps...
Click to expand...
Click to collapse
I'd check the Wi-Fi sleep policy but curious why a factory reset before using the phone would help as shouldn't it already be in a factory reset state before using (i.e. what your friend experienced could have just been a coincidence)?
Good to see that this is not in fact a common experience..
-Thnx

Try Netflix over wifi, any issues?

Just recieved my G4 from T-Mobile. Factory fresh device here. When using the Netflix app while on wifi im recieving problems. Basically sometimes doesnt log me on at all. Then when i do switch to cellular data, it then works. Also the videos take longer then usual to start if it does start at all. I have the Note 4 right beside me connected to the same wifi, works without a problem. I did factory reset again to eliminate singular instances. Doesnt seem to effect the outcome. Anyone else with similar problems??

No issues for me on my Verizon G4 on Wi-Fi.

No issues for my tmo variant.
Does this issue replicate on other Wi-Fi networks as well?

I haven't used Netflix long on the G4 but when I was checking it out it seemed 100% fine. Logged in superfast and playback as well. I did testing vs my Note 2 and the G4 blew it away how fast everything was loading etc.

I had to turn off Wi-fi calling. I couldn't sign into Netflix with it on. Netflix is working fine for me with it off.
~ sent from my LG G4 (H811) using Tapatalk

jesamyn said:
I had to turn off Wi-fi calling. I couldn't sign into Netflix with it on. Netflix is working fine for me with it off.
~ sent from my LG G4 (H811) using Tapatalk
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Click to collapse
Sounds like a QOS issue on the router.

Sfkn2 said:
Sounds like a QOS issue on the router.
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Click to collapse
Not likely, in my case at least. The router in question is an ASUS RT-N16 running a Tomato variant with QoS rules that have been working flawlessly for me for two years. In addition, I wasn't even using Wifi calling, it was simply enabled. My N5, N7, and Galaxy S2 have no problems signing in. The error I received had to do with the network time. As soon as I disabled Wifi calling, the error resolved.

Turning off wifi calling worked. Thanks for the advice.

So after getting the replacement G4 in store my Netflix not working either without Wifi calling off. The old phone was able to play back fine with it on. Can anything else be tried. Since Wifi calling is a feature I use at my house since we have bad signal area and only use Netflix on Wifi so they both need to be working. I tried everything from Netflix chat will try a modem/router reboot again.
I did another factory reset and only connected the 5G wireless signal (thought maybe that was the issue) it worked right away but once google service updated again thats it wont work without Wifi calling off so...
Anyone other Tmobile users can test this or Netflix and say if they need to have Wifi Calling off or not ?
I do believe it's something with the Google Service update since I tried it again same issue. I did find out you don't have to turn Wifi Calling off but change it to Cellular Network Preferred instead of Wifi Preferred. It does work if you change it back to Wifi sometimes but only if the video is preloaded but it's hit or miss if it works but if you play another video you will have to change it back to Cell or Off.

WiFi + "WiFi Calling" + NetFlix does not work
I had the same problem with my new "LG G4" phone. If connected to WiFi and the "Wi-Fi Calling" feature is enabled then I get these NetFlix app errors:
- Please make sure that your device has network connectivity and the Date and Time settings are acurate (-3)
or
- Sorry, we could not reach the Netflix service. Please try again later. If the problem persists, please visit the Netflix website (12001).
I tested on multiple very high quality WiFi networks.
The workaround was to:
- Disable "Wi-Fi Calling" when using WiFi and NetFlix
or
- Don't use WiFi, instead use T-Mobile's cellular data network

Thanks but look @ Sfkn2 post at the top member is with Tmobile and said no problems. I replied around that time no issues but now I have the problems. Yes those are the errors.
Someone is to blame and they all just want to point fingers at each other. It's on Tmobile to fix this and that probably won't happen.

Right. Apparently I can't take a screen shot for you guys to see while the movie is playing. But you can see I'm connected to WiFi calling on tmo network..
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Sfkn2 said:
Right. Apparently I can't take a screen shot for you guys to see while the movie is playing. But you can see I'm connected to WiFi calling on tmo network..View attachment 3367145View attachment 3367150
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Click to collapse
Yes that's what strange that I had 1 of them working on it but both don't now unless I change to Cellular Network Preferred . Can you tell me if your on a 5GHz or 2.4GHz connection or if both work and then your Router model. The connection shouldn't matter much since I had it working on both and found the 5GHz was strong enough to use in most my house and was using that most of the times. Might try changing the channels or something.
I have the Asus RT-AC68U (not the Tmobile one) I bought this just after release.
Streaming to my phone using the Emby app from my Emby server works fine as well.
I know we have a work around to atleast Stream but need to get this sent to the right places for a fix.

BDestroyer8418 said:
Yes that's what strange that I had 1 of them working on it but both don't now unless I change to Cellular Network Preferred . Can you tell me if your on a 5GHz or 2.4GHz connection or if both work and then your Router model. The connection shouldn't matter much since I had it working on both and found the 5GHz was strong enough to use in most my house and was using that most of the times. Might try changing the channels or something.
I have the Asus RT-AC68U (not the Tmobile one) I bought this just after release.
Streaming to my phone using the Emby app from my Emby server works fine as well.
I know we have a work around to atleast Stream but need to get this sent to the right places for a fix.
Click to expand...
Click to collapse
Netgear N600 - model WNDR3400V3.
Makes no difference whether it's 2.4 or 5. Dynamic IP setting. QOS option is off.

I posted the issue over at http://www.reddit.com/r/tmobile/comments/3bedec/lg_g4_netflix_not_working_with_wifi_calling/ and got a response from a Tmobile Employee which I believe is on the Engineering side. They are going to report the issue so it's a start to see if they can fix it.

Wifi very week on note 4

Hello I got a note 4 and I have noticed that wifi signal connecting my router or other free wifi signal is not realy the "best thing" is quite hard .I got a note 3 neo,xcover,s3 ,a sony a iphone 4 and all of then havea bettar wifi connection.So I was woundering if,without louseng the Warranty with root,if there was a setting entering with secret codes in a secret menu and chage some settings so that the rx wifi will get bettar.
Anybody know something?
Thank's
Helen

I've heard of other models needing the Wi-Fi power saver mode disabled but rarely the Note 4.
Open your dialer and dial *#0011# tap the top right menu button and select Wi-Fi; scroll to bottom and tap the button near bottom to turn off.
You may also consider installing Wi-Fi Analytics from Google Play and analyze your network from your phone and compare to another phone on same network/same location (or simply this menu). You may have a hardware issue to resolve before considering root.
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Sent from my SM-N910P using Tapatalk

I did that but I dident noticed any chage so I will keep it like it was.I can tell u what I test .If I set the router max 56 mbps or max 130 Mbps then I have a good signal if I set ot max 270 Mbps then signal is realy very week.Now I dont know if that maybe change olso frequency of wifi and maybe taht is the probelm with the note 4 but I'm sure handy haves problem.I sort it out just setting max 56 Mbps Will be interesting to know if is possibol to change some settings on note 4 so taht olso on max 270 Mbps signal in rx will e "good" as example a free wifi in my village I think is on max 270 Mbps because my note 3 meo can connect wifi in the train instead note 4 dont have any wifi signal
Take care
Helen

Comparatively speaking, it's weaker and noted on the locations, applications and dialer code menu, right?
If so, you can exchange it if still within the exchange window (get it back quickly if that applies and don't take no for an answer). Otherwise, have it evaluated under warranty at point of sale.
I wouldn't settle for having to carry multiple devices to do what one should do unless your employer or business makes that necessary.
Not to judge your ISP provider or Wi-Fi router but your equipment may be generations out of date regarding speed and technology. But if it works to your satisfaction, good enough. Otherwise, your ISP may exchange it. I upgrade my modem and WiFi router myself to avoid the expense of leasing one; over time, it may actually pay for itself both in monetary terms and overall ease and satisfaction. A small investment if making the right timely decision. At the moment there's been movement on both the mobile and WiFi hardware. I adopted WiFi 802.11ac tech too early and now they have doubled ac connection speeds on the Wi-Fi router side. I'll wait to upgrade my WiFi router when I upgrade my phone. I think it makes sense to keep the tech relative to capabilities; upgrading too soon may not be a benefit at all and actually cost more, requiring more frequent and unnecessary upgrades.
Slow gratis WiFi outside the home? I get that too. Bummer.
Sent from my SM-N910P using Tapatalk

samep said:
Comparatively speaking, it's weaker and noted on the locations, applications and dialer code menu, right?
If so, you can exchange it if still within the exchange window (get it back quickly if that applies and don't take no for an answer). Otherwise, have it evaluated under warranty at point of sale.
I wouldn't settle for having to carry multiple devices to do what one should do unless your employer or business makes that necessary.
Not to judge your ISP provider or Wi-Fi router but your equipment may be generations out of date regarding speed and technology. But if it works to your satisfaction, good enough. Otherwise, your ISP may exchange it. I upgrade my modem and WiFi router myself to avoid the expense of leasing one; over time, it may actually pay for itself both in monetary terms and overall ease and satisfaction. A small investment if making the right timely decision. At the moment there's been movement on both the mobile and WiFi hardware. I adopted WiFi 802.11ac tech too early and now they have doubled ac connection speeds on the Wi-Fi router side. I'll wait to upgrade my WiFi router when I upgrade my phone. I think it makes sense to keep the tech relative to capabilities; upgrading too soon may not be a benefit at all and actually cost more, requiring more frequent and unnecessary upgrades.
Slow gratis WiFi outside the home? I get that too. Bummer.
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
Ok thank's yes maybe...before was a Netgear dgn2000 now is a router from my ISP but when the wifi probelms are olso withg wifi router of free wifi of my village...ok I dont realy think they use old thing .
Take care
Helen

helen2 said:
Ok thank's yes maybe...before was a Netgear dgn2000 now is a router from my ISP but when the wifi probelms are olso withg wifi router of free wifi of my village...ok I dont realy think they use old thing .
Take care
Helen
Click to expand...
Click to collapse
I haven't helped much but you're welcome.
Do you have the option to return the Note 4 for exchange? The opportunity may only be 14 or 15 days so act quickly if you have that opportunity.
I'm thinking the weak WiFi indicates that exchange would be recommended if convenient.
I just reiterated the point because I wasn't sure if that got lost in translation.
Regards,
Sent from my SM-N910P using Tapatalk

samep said:
I haven't helped much but you're welcome.
Do you have the option to return the Note 4 for exchange? The opportunity may only be 14 or 15 days so act quickly if you have that opportunity.
I'm thinking the weak WiFi indicates that exchange would be recommended if convenient.
I just reiterated the point because I wasn't sure if that got lost in translation.
Regards,
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
The handy is a second hand but I still have Warranty (untill 1/2017) so I can olso give it back to Samsung SERVICE olso if I must be fear I think is normal that signal is weak I read many people taht say that .I just keep it and enjoy it (expecialy photos in the night)
Take care
Helen

helen2 said:
Hello I got a note 4 and I have noticed that wifi signal connecting my router or other free wifi signal is not realy the "best thing" is quite hard .I got a note 3 neo,xcover,s3 ,a sony a iphone 4 and all of then havea bettar wifi connection.So I was woundering if,without louseng the Warranty with root,if there was a setting entering with secret codes in a secret menu and chage some settings so that the rx wifi will get bettar.
Anybody know something?
Thank's
Helen
Click to expand...
Click to collapse
Disable connections optimizer. It causes your phone to change connections too often. Disabling actuality increases speed also. If you go to Wifi settings and disable constant scanning your device will not be searching for better connections. You can also force your device to stay connected with a app called Connections Stabilizer ' it directed connection and if it does lose service it resets everything causing a more stabile connection. It works best with super access but is not required.
---------- Post added at 10:19 PM ---------- Previous post was at 09:27 PM ----------
androodius said:
Disable connections optimizer. It causes your phone to change connections too often. Disabling actuality increases speed also. If you go to Wifi settings and disable constant scanning your device will not be searching for better connections. You can also force your device to stay connected with a app called Connections Stabilizer ' it directed connection and if it does lose service it resets everything causing a more stabile connection. It works best with super access but is not required.
Click to expand...
Click to collapse
I have (had) the same issues with my Note 4. It would always prefer mobile over WiFi after I rooted it. It got to the point it would not even connect to WiFi in places that where all ready saved to my device. It was the same on every Samsung based ROM. It kept on popping up that the connections optimizer had stopped. You can just disable it in settings. I just freeze it out on new ROMS now. It solved the WiFi issue for me.

@androodius that option is off I dont use data (the option ist available only if data is on just because I use a sim from another country so Rouming cost very mutch expecialy if I go online.But the test I did with my Netgear dgn2000 is unfortunatelly ok 100% maybe is a general wifi problem of the note 4.
Take care
Helen
PS:I got a tplink Tomorrow I will try olso that router

helen2 said:
@androodius that option is off I dont use data (the option ist available only if data is on just because I use a sim from another country so Rouming cost very mutch expecialy if I go online.But the test I did with my Netgear dgn2000 is unfortunatelly ok 100% maybe is a general wifi problem of the note 4.
Take care
Helen
PS:I got a tplink Tomorrow I will try olso that router
Click to expand...
Click to collapse
I see. So it's safe to say that you leave your mobile data disconnected all of the time? Although the connections optimizer is in mobile settings it is designed to connect to WiFi. The Note 4 has a very efficient booster built in to it. It works by jumping back and forth between mobile and WiFi. On the Sprint model it is activated with the connections optimizer and/or in WiFi settings. Verizon Note 4s come with it available in settings and in the toggle notifications. With idoneapp you can enable all of the toggles on every carriers note.
I'm not sure what the exact cause of the cause of the problem is but I do know that when it is enabled in any of the 3 ways I mentioned my device stongly favors mobile data. The only way I can make it stay on WiFi is by disabling mobile data.
Are you having the problems with your Wifi so when your mobile is off you are basically getting no data?
Either way you might want to look in to the idoneapp. It has a lot of cool feature. One that may save you money is the hotspot enabler. It unlocks your APNs so you might be able to kick over to some that don't cost as much to use.

6.0.1 and keep WiFi on during sleep (never) issue

I have been using the "never" option under "keep WiFi on during sleep" in advance WiFi settings for the last couple Android versions on my last couple devices and have never had a issue. WiFi will disconnect when the device is in sleep/doze mode and when I wake the device it automatically reconnects.
Since the latest Android update (MMB29K) my WiFi will disconnect but when a wake the device it does not reconnect. I view the WiFi networks available and there are none until I toggle WiFi on and off and it reconnects.
I have also noticed that when I leave my WiFi network range and then return it does not automatically reconnect either until I toggle WiFi on and off.
My WiFi was working fine before the latest update (MDB08M)
I am running stock system and patched kernel with systemless root SuperSU 2.62-3 unencrypted.
I have tried reflashing the radio, boot, system but does not fix the issue.
Just curious if anyone else has experienced this issue? I haven't tried going back to complete stock without root and being encrypted because I don't want to unencrypt my data again and I prefer my system rooted but am almost at the point of testing that.
If anyone has any ideas on how to correct this feel free to share your advice.
Thanks in advance!

Yeah I have the same issue that when wifi on during sleep is set to "only when plugged in" (which significantly improves my stand-bye battery drain) the phone doesn't connect to my wifi or show any of the surrounding networks until I toggle wifi off and on again. I'm running stock 6.0.1.
I've got no idea how to fix it though...

same on my side with stock 6.0.1
i had to change wifi settings to "always on" in order to avoid this problem.

Hi i had the same problem to but have no idea on fix.

every android release brings a wifi problem... it starts to be really annoying

Same problem here. I was rooted, but after flashing everything back to stock, problem persists. Hope this gets fixed quickly...I often forget to switch wifi off and on again, so I send a lot of unecessary data traffic through the mobile net

so you have tried to factory reset, and the problem is still there?
that would avoid me to perform a factory reset for nothing...

Bousqi said:
so you have tried to factory reset, and the problem is still there?
that would avoid me to perform a factory reset for nothing...
Click to expand...
Click to collapse
Yep. Took one for the team. You are welcome

I have this prob too and also in battery stats it shows wifi as constantly on and its not enabled and scanning is off even a restart doesn't change it i dont understand it
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Sent from my Nexus 5X using Tapatalk

I'm having same issue after the update, i.e., my phone is not connected to a familiar network, unless I toggle the WiFi off then back on.

Thanks all for replying. Sounds like it's a bug. Hopefully Google patches it in the next security update.

I have the same issue, but I need to reboot my Nexus to fix wifi connection. Toggle off/on doesn't help...

i'm very worry, this problem is very hard.
how i solve it?

I've had success with Wi-Fi reconnecting after first loss of signal even when set to "only when plugged in". I had to enable Wi-Fi scanning under Settings > Google > Location > [...] > Scanning > Wi-Fi scanning. I'd be interested to hear if this works for others...

I found with the February security update that the WiFi will connect and disconnect but not if it goes into deep sleep/dose mode. If it is in sleep mode for an extensive period of time it will not reconnect. Works fine on the N7(2013). I did see a ticket started and Google marked it as complete/fixed.
Maybe March update will fix it ?

Any feedback on March update fixing this issue? ?

not fixed at all... ?
at least last update improve general performances

Still not fixed after April update. #grrrrrr
Sent from my Nexus 5X using XDA-Developers mobile app

Same issue here and reported three times via feedback: do the same, maybe they'll listen!
edit: I made a post on the google product forum page https://goo.gl/PdIQlz

mymusicathome said:
I have been using the "never" option under "keep WiFi on during sleep" in advance WiFi settings for the last couple Android versions on my last couple devices and have never had a issue. WiFi will disconnect when the device is in sleep/doze mode and when I wake the device it automatically reconnects.
Since the latest Android update (MMB29K) my WiFi will disconnect but when a wake the device it does not reconnect. I view the WiFi networks available and there are none until I toggle WiFi on and off and it reconnects.
I have also noticed that when I leave my WiFi network range and then return it does not automatically reconnect either until I toggle WiFi on and off.
My WiFi was working fine before the latest update (MDB08M)
I am running stock system and patched kernel with systemless root SuperSU 2.62-3 unencrypted.
I have tried reflashing the radio, boot, system but does not fix the issue.
Just curious if anyone else has experienced this issue? I haven't tried going back to complete stock without root and being encrypted because I don't want to unencrypt my data again and I prefer my system rooted but am almost at the point of testing that.
If anyone has any ideas on how to correct this feel free to share your advice.
Thanks in advance!
Click to expand...
Click to collapse
problem solved for me by selecting "automatic WiFi band" option under advanced WiFi settings

networking genius needed

So I got my new note 7 and am loving it except for one significant problem. I cant get to google play on my wifi. Every other wifi in the world works. Just not my own at home. I can connect at my moms no problem, LTE works. Get a white screen as if the app is trying to load and sometimes a connection error try again later.
Things I have tried.
Other wifi networks "which works"
Tried my moms router on my modem, no go
All the stuff you get when you google like cache reset, manually adjust the time, factory restore....
One work around that works is to run a vpn, another is connecting my hootoo travel router to my wifi and connecting the phone through it. Then app store and photos works fine.
Google says its a problem specific to my phone and connection to the internet, so samsung or isp problem, samgsung said its a isp problem, rogers said its a isp problem. So not very helpful.
My setup is my note 7 connected to an archer c9 "tplink" which is new a month ago. my isp is xplornet "bleck" and im on thier 25 meg 300 gig lte package which actually get between 2 and 5 meg down, half a meg up. We have a note 5 and an iphone in the house as well and they both work fine.
Anyone have an idea? Samsung, xplornet, rogers and google haven't a clue.

Sounds like your ISP DNS is having issues.

hdresden said:
So I got my new note 7 and am loving it except for one significant problem. I cant get to google play on my wifi. Every other wifi in the world works. Just not my own at home. I can connect at my moms no problem, LTE works. Get a white screen as if the app is trying to load and sometimes a connection error try again later.
Things I have tried.
Other wifi networks "which works"
Tried my moms router on my modem, no go
All the stuff you get when you google like cache reset, manually adjust the time, factory restore....
One work around that works is to run a vpn, another is connecting my hootoo travel router to my wifi and connecting the phone through it. Then app store and photos works fine.
Google says its a problem specific to my phone and connection to the internet, so samsung or isp problem, samgsung said its a isp problem, rogers said its a isp problem. So not very helpful.
My setup is my note 7 connected to an archer c9 "tplink" which is new a month ago. my isp is xplornet "bleck" and im on thier 25 meg 300 gig lte package which actually get between 2 and 5 meg down, half a meg up. We have a note 5 and an iphone in the house as well and they both work fine.
Anyone have an idea? Samsung, xplornet, rogers and google haven't a clue.
Click to expand...
Click to collapse
nixonboy123 is right. Your DNS is giving you issues. Log into your router and manually specify DNS address. You can use Google's DNS at (8.8.8.8 and 8.8.7.7). Google how to configure DNS on your router if you aren't sure.
If you're unable to manually specify DNS on your router you can find DNS settings on your phone. You may have to select manually specify IP address on your wifi network to configure the DNS.

Shikyo said:
nixonboy123 is right. Your DNS is giving you issues. Log into your router and manually specify DNS address. You can use Google's DNS at (8.8.8.8 and 8.8.7.7). Google how to configure DNS on your router if you aren't sure.
If you're unable to manually specify DNS on your router you can find DNS settings on your phone. You may have to select manually specify IP address on your wifi network to configure the DNS.
Click to expand...
Click to collapse
This, except I believe Google's secondary DNS address is 8.8.4.4.

\m/ said:
This, except I believe Google's secondary DNS address is 8.8.4.4.
Click to expand...
Click to collapse
My mistake. You're right.

They are right. Also grab a ping tool and try resolving play.google.com
Sent from my SM-N930V using XDA-Developers mobile app

Thanks for the advice. Changing the dns on my router to 8.8.8.8 and 8.8.4.4 allows me to get into the google play store now, but my installed apps tab remains blank. Everything else works though. Also my google photos gets stuck on the first upload. The progress bar on the first photo will start but hang forever. Connect through vpn or any other wifi network i've tried and it all works fine.
Kind of frustrating to have so much headaches just trying to set up a new phone i should be enjoying.
Rogers agreed to replace the phone when they get some more in. Why would my S5 Note 5 and G4 all work without all this hassle?
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What are your on phone e speed tests, tracerts etc showing.
Sent from my SM-N930V using XDA-Developers mobile app

Contact your provider have them switch your isp and you can search for the best dns servers so you dont get slowed down by everyone in your city.
Sent from my SM-N930V using XDA Free mobile app

matsuyamakaze said:
Contact your provider have them switch your isp and you can search for the best dns servers so you dont get slowed down by everyone in your city.
Sent from my SM-N930V using XDA Free mobile app
Click to expand...
Click to collapse
Can't seem to get images to show until I post some more. I'll try again on the PC when I get home.
Speed tests are as high as 18 mbps in the morning but average around 5 mostly. 100 ms ping or lower
Ping results look ok to me.
3 transmitted 0%packet loss...