Really had high hope for this phone, but don't think they got it figured out. When I first got the phone, the camera housing already rattled a little, but it didn't bother me. You can also hear the motor moving when you press the power button. Now the camera won't extend fully no matter how many times I recalibrated it. No even had this phone for 6 weeks...Be aware if you're getting it.
https://www.youtube.com/watch?v=UHRqrYYyr3o&feature=youtu.be
Have you used the calibration tool?
Go to Settings > Advanced > Flip camera features > Camera retraction (Or just long press the camera retraction tile) and use the "Calibrate camera angle" tool.
S4turno said:
Have you used the calibration tool?
Go to Settings > Advanced > Flip camera features > Camera retraction (Or just long press the camera retraction tile) and use the "Calibrate camera angle" tool.
Click to expand...
Click to collapse
I have recalibrated it multiple times, as well as setting the default value.
I missed the part where you said that you had recalibrated it. My bad.
Let us know if you're able to warranty it without too much trouble.
Asus will repair it under warranty, but will ask you to pay shipping to send it back. It's been in their repair center for a week now waiting on parts.
I wanted this phone to succeed, and I waited over 5 months for it. But I already bought oneplus 7 pro and the pop up camera is much better IMO. Not gonna gamble on Asus products again, no matter how cool they look.
Try this:
Click for selfie, then use volume up button to turn flip camera all way to 90 degree. Do the same when camera is retracted.
I have the same issue, calibrated many times as well. Seems just decide sometimes to not do the full rotation.
Personally I just live with it and manually rotate it further with the on screen helper.
Well, after 5 months, this has happened to me, too. Camera won't fully extend, and kind of flops around. Not sure what happened. I don't use the selfie mode often, so I'm not even sure how long it's been like this. Guess I'll try sending it in to Asus? Sucks that this is the second time I'll be sending it in, in the short time I've had it (power button was loose when I first got it).
(Tried calibration, did not help)
I went searching to see if someone knows how to fix the camera motor. I sent my phone for warranty and they're claiming I damaged my phone which is interesting because my phone has never been dropped, hasn't even seen rain. I take better care of my phone than my own health tbh (I know that's nothing to be proud of lol). I disputed it but I'm sure they won't budge.
I bought my phone from B&H Photos because it was near impossible to find it in Canada at the time. When I received it, the flash was barely working (once in a while it'll work) so it was definitely manufacture defect, I didn't want to send it back and wait weeks for another one as I desperately needed a phone (pixel XL no longer held a charge) plus I didn't care much for flash. Forward 6 months later, camera motor stops working and I get that annoying error message that somethings wrong with the camera.
Attached is the quote from Asus...might as well buy another phone. I wish Google had expandable storage so I could get the "premium care" with it.
Related
I've noticed from day one that sometimes the proximity sensor seems to be a bit goofy on my phone. Sometimes the screen would go blank immediately after starting a call, and nothing I could do could bring it back except for putting it back up to my face and pulling it away again.
Welp, now the sensor seems to be totally dead unless I smack the phone with my hand. It makes calls, but the display goes blank and no buttons will work at all until the other person hangs up (doesn't matter if it's incoming or outgoing). I've only had the phone for a week. If I have it away from my face and smack the front of the phone with the palm of my hand the display comes back on and all buttons start working again for a few seconds, then it'll go blank again.
I've reverted it back to the stock DI18 that it came with and formatted the SD card (along with wiping everything more times than I can count). Anything else I should try before I take it back to Sprint tomorrow?
lifeofbean said:
I've noticed from day one that sometimes the proximity sensor seems to be a bit goofy on my phone. Sometimes the screen would go blank immediately after starting a call, and nothing I could do could bring it back except for putting it back up to my face and pulling it away again.
Welp, now the sensor seems to be totally dead unless I smack the phone with my hand. It makes calls, but the display goes blank and no buttons will work at all until the other person hangs up (doesn't matter if it's incoming or outgoing). I've only had the phone for a week. If I have it away from my face and smack the front of the phone with the palm of my hand the display comes back on and all buttons start working again for a few seconds, then it'll go blank again.
I've reverted it back to the stock DI18 that it came with and formatted the SD card (along with wiping everything more times than I can count). Anything else I should try before I take it back to Sprint tomorrow?
Click to expand...
Click to collapse
Mine is doing the same.... even worse actually. If the other side doesn't hang up (after taking call and it going blank)..... I have to do a battery pull to fix the issue until the next call. Other times (smaller percentage)... the screen won't turn off at all while talking on it. Either way is unacceptable. I don't know what is causing it... I tried to do a complete wipe and have stock rom.... but it didn't fix the problem. This only starting happening a few weeks ago. I took it into a sprint store and they ordered me a new phone (out of stock). It's still under warrantly... so all is good I hope. I plan on dumping Samsung once a better Gingerbread HTC phone comes out early next year. Samsung support sucks!
Mine goes blank on every single call - only way to get the phone to respond is by removing the battery or smacking the **** out of the front of it with my hand (at which point it brings up the normal in-call screen). Really annoying especially since I just got it on Tuesday.
Hopefully the store near me has some of them in stock. It's also a service center, and a fairly large corporate owned store, so I'm pretty sure I'll be able to swap it tomorrow.
So, the screen stays black until the call is ended right? Well, I have a solution for ending the call if the otherside doesnt hang up anyway, if your running 2.2...
You can set the power key to end calls, that way you can easily disconnect the call without having to have the screen on. I know this isnt a solution, but it may work as a stop gap until you can get it working correctly.
Menu->Settings->Accessibility-> (If a box pops up saying 'No accessibility applications found', just hit cancel) -> Check the box next to 'The power key ends calls'
If your not running 2.2, you can do this by editing one of the key map files, just follow the how to in this thread: http://forum.xda-developers.com/showthread.php?t=849075
That is an option, but it'd be a lot nicer if the phone actually worked the way it's supposed to.
Turns out the corporate owned stores are open late during the holidays, I swung by a little while ago and they confirmed the sensor was borked. Swapped it out on the spot.
Thanks though.
lifeofbean said:
That is an option, but it'd be a lot nicer if the phone actually worked the way it's supposed to.
Turns out the corporate owned stores are open late during the holidays, I swung by a little while ago and they confirmed the sensor was borked. Swapped it out on the spot.
Thanks though.
Click to expand...
Click to collapse
same here... they were out of stock though...and ordered me one. I wonder what caused the sensor to be broken?
this is not a sensor problem, i have this problem and only had it after having the "leaked" 2.2 froyo build, and flashing back to eclair.
this problem didnt happen on 2.2, but now it happens to me on 2.1
Same thing, when i make a call, screen is dead, the only way to get it back is to have the other person hang up.
I have the same issue. I make a call, put the phone to my ear and the screen goes blank. Say I'm calling my credit card company and need to enter in my credit card number via the keypad to continue, I take the phone from my ear back to horizontal in front of me and the screen won't turn on. I can press all buttons, open and shut the keyboard but nothing gets the screen to turn back on until the phone call is disconnected, or I pull the battery.
I don't have insurance through Sprint or Best Buy. I got the phone the first day it was available last fall. I flashed back to stock and still had the issue, the most I ever did was root and clockworkmod. What should I do? Do I have a manufactures warrenty? What kind of process is that, will I be stuck with a POS phone for a month like I was with my Touch Pro back when I had Best Buy replace that...
bmasephol said:
I don't have insurance through Sprint or Best Buy. I got the phone the first day it was available last fall. I flashed back to stock and still had the issue, the most I ever did was root and clockworkmod. What should I do? Do I have a manufactures warrenty? What kind of process is that, will I be stuck with a POS phone for a month like I was with my Touch Pro back when I had Best Buy replace that...
Click to expand...
Click to collapse
I think this would fall under the "manufactures warrenty" since you might have a possible hardware failure already within a year. I would call and ask to find out.
While I'm waiting to stop at the Sprint store after work I downloaded a few sensor test programs from the market. The ones that support the proximity sensor never give me a value when doing the tests. They usually just sit there in a status of "Waiting for sensor". Does anyone know how Sprint can test the sensor or will they just do what I've done?
bmasephol said:
While I'm waiting to stop at the Sprint store after work I downloaded a few sensor test programs from the market. The ones that support the proximity sensor never give me a value when doing the tests. They usually just sit there in a status of "Waiting for sensor". Does anyone know how Sprint can test the sensor or will they just do what I've done?
Click to expand...
Click to collapse
I know there are phone codes that will put you in the test hardware mode, I did this a while back when I got the epic. If I can remember as you come closer to the phone with the hand or whatever you use either the screen would turn off or it would vibrate maybe it did both like I said I can't remember.
I did some homework for you via Google of course, I tried it out and it worked, a screen will popup when you enter the codes pick sensors...just cover up the prox sensor and the value will change from 0 to a 1 and vibrate.
*#0*# - LCD TEST
red/green/blue/melody/vibration/dimming/megacam/Sensor/touch/sleepmode/LED/RECEIVER
Very useful tests for the LCD
I didn't know they had a hardware diagnostics built in. Thanks for the info. Looks like my proximity sensor doesn't change from 1.0 when I cover up the phone. I had a friend do similiar tests with his EVO and it switch from 1.0 to 0.0 when you got your finger about 0.25 inches away from the sensor. Thanks again.
Just to follow up, I took the phone to my local sprint store, which now is a repair center, and they took a look at it and said that they could fix it for $35. I don't have TEP on it so that is why I paid $35. I picked it up today and they put a new screen (top half of the slider) on to fix it and tightened up the looseness of the slider as well. Well worth the $35 in my mind. Although they forgot to put the micro usb cover back on so I have to stop back and see if that is laying around on the work bench.
Help, my Defy is 8 weeks old and has been back to Motorola's UK repair centre twice, for the same problem. Every time i try to make a call from the keypad or from within the contacts, the phone dials the number and then the screen goes blank and freezes, the buttons are also disabled, it continues the call rendering the touchscreen unusable, if the call is unanswered the phone has to have the battery removed to enable further use. Motorola want me to send the phone back to their repair centre again, but after two hopeless attempts to rectify this i want a new replacement. Am i being unreasonable ?
It's a faulty device.
They should replace it from first time.
Instead they update firmware only.
Go back there and threaten them a bit.
Sent from my MB525 using XDA App
Sure, if they'll give you a new phone. Have you tried a factory reset?
Tried that
Been on the phone numerous times to all sorts at Motorola UK, but they insist on sticking to three attempts to repair it. I should have also added that initially the phones camera had a row of dead pixels top to bottom which looked like every shot had a black felt pen draw a line through it, they replaced the CMOS sensor on it's first visit visit so overall the impression is of a pretty crappy build quality, or rubbish quality control..... Current position is i am waiting a call back from Cust Services after i dug my heels in and demanded a replacement, threatened Trading standards intrvention so we shall await their response.
Anybody have any ideas as to what causes this problem ?
Sounds like an issue with the proximity sensor. It;s supposed to do that when you have it up to your ear, but it sounds like yours is doing it regardless of the phone being close to your ear or not.
New Phone
Thanks for the replies, MOTOROLA UK have now agreed to replace the faulty unit with a new one.......
Hello there.
I bough my second hand Xperia Play few months ago and it was fine. I rooted it, but kept stock ROM, as I found out my device have forbidden access to bootloader (and it cannot be done, or at least that's how I understood it - nevermind it now).
It was fine, until let's say 3 weeks ago. My phone started to graphically glitch in a very weird way. It grew worse and worse and now I cannot use it anymore ... unless it "wants" to, because sometimes the phone works perfectly normally.
I captured the problem with my second phone ... it's not so high quality, but please try to imagine the weird colours and shapes you see on the screen, only that in reality, they are extra sharp. It looks like colourful grains of sand
youtube.com/watch?v=S1qkkiuEU8M&feature=youtu.be
I suppose something has happened with graphic chip in the device and while this has happened before (to my w550i), this case is a bit different. It works sometimes. I push OFF button and it shows grain. I push it again and grain is there again. But sometimes it normally shows me unlocking slider, I unlock it and it's OK. Sometimes it stucks during unlocking and while the phone works, display shows last working state, for example unlocking slider in the middle of sliding.
I've tried to search for such topic, if it happened before, but wasn't able to come with good search terms to start with : /
I also tried to restart the phone many times, to no avail (grain display is simply during startup too), or even install ROM again through SE updater ... nothing. That was my last choice, now I'm clueless.
Anyone who knows about this issue, from different mobile phone (it doesn't matter), or if it can be repaired by me, or in shop for money (that wouldn't cost more than new phone) or simply any hint you can give me ? I'll be glad, will appreciate it.
EDIT: I added photo too:
i48.tinypic.com/2z71ypy.jpg
Again - it looks like that, only much sharper.
Martyrius said:
Hello there.
I bough my second hand Xperia Play few months ago and it was fine. I rooted it, but kept stock ROM, as I found out my device have forbidden access to bootloader (and it cannot be done, or at least that's how I understood it - nevermind it now).
It was fine, until let's say 3 weeks ago. My phone started to graphically glitch in a very weird way. It grew worse and worse and now I cannot use it anymore ... unless it "wants" to, because sometimes the phone works perfectly normally.
I captured the problem with my second phone ... it's not so high quality, but please try to imagine the weird colours and shapes you see on the screen, only that in reality, they are extra sharp. It looks like colourful grains of sand
youtube.com/watch?v=S1qkkiuEU8M&feature=youtu.be
I suppose something has happened with graphic chip in the device and while this has happened before (to my w550i), this case is a bit different. It works sometimes. I push OFF button and it shows grain. I push it again and grain is there again. But sometimes it normally shows me unlocking slider, I unlock it and it's OK. Sometimes it stucks during unlocking and while the phone works, display shows last working state, for example unlocking slider in the middle of sliding.
I've tried to search for such topic, if it happened before, but wasn't able to come with good search terms to start with : /
I also tried to restart the phone many times, to no avail (grain display is simply during startup too), or even install ROM again through SE updater ... nothing. That was my last choice, now I'm clueless.
Anyone who knows about this issue, from different mobile phone (it doesn't matter), or if it can be repaired by me, or in shop for money (that wouldn't cost more than new phone) or simply any hint you can give me ? I'll be glad, will appreciate it.
EDIT: I added photo too:
i48.tinypic.com/2z71ypy.jpg
Again - it looks like that, only much sharper.
Click to expand...
Click to collapse
Imo that should be the flex cable problem, the cable which connects the motherboard and the screen, is damaged. Unroot, send to Sony centre, or maybe you can purchase it from eBay and fix it yourself.
Sent from my awesome Xperia Play with DoomKernel
Thanks man a lot, because you gave me what I needed (second to) most - search terms through which I can find more.
I knew that there has to be cables connecting display with main body somewhere, such as there are similar cables in hinges between notebook display and main body ... but I supposed they would be well crafted, because the mobile is suppose to be sliding between these two states quite often.
I also saw this, to which your another post helped me to go:
http://forum.xda-developers.com/showthread.php?t=1646537
I will now try to learn how to take the phone apart (some are easy, some are hard to do so) and hope for the best. The good thing is that display is probably OK. Display usually costs a lot, right ?
So if I won't be able to take it apart by myself and will be forced to go to repair shop, I will have KNOWLEDGE ( ) and won't be fooled by greedy repairmen, who would want to tax me new display or something apart of cable-replacing/connecting.
Good luck to you mate. All the best.
Sent from my awesome Xperia Play with DoomKernel
OK, news update - so far, nothing real has happened. I contacted one friend whose father repairs stuff, maybe it will help. I also bought set of T4 screwdriver heads so I can remove those buggers on the phone (and if that father-repairman plan fails I'll just do it myself). I also contacted guy from whom I bought the phone (because it's only 3 months old), maybe he will feel a bit guilty (it's actually a shop, not just person) and help me to repair it for bargain price.
We'll see.
And just one question for you, or anyone else who ever did this. How often it is needed to replace flex cable ? Or in other words - how often just connecting it again is enough ? Because buying form ebay isn't option for me (no credit card, no paypal, or whatever is needed - and I live in Central Europe). Not sure if such specialized parts are freely available to buy in electronic shops. After all, Xperia Play isn't so widely spread android phone and to add to improbability - flex cable replacement isn't usual problem too. Or is it ?
Just food for thoughts.
Ok I have noticed my Note 4 can take the LONGEST time to focus. I mean over a minute sometimes. The only settings I have on is HDR and have video set to record in full HD. Is this normal for the Note 4? Just curious as I am coming up on 30 days and if its got a camera issue I can exchange it at ATT.
Normal !
Lots of people having that issue, me included. I just choose to live with it.
One thing to make it focus properly is pointing it up and tap the screen, then it would focus normal (macro or not).
Hopefully it would be fixed in Lolipop.
Attempted to fix
Hello, I recently got the Note 4 myself about a month ago too. Since I purchased it from Best Buy, I thought I had 30 days to exchange it once I noticed and endured the camera issue. I waited too long. However if you go to the Samsung Repair Center and tell them your issue with your camera they will fix it. However, when they attempted to fix it, they ended up frying my motherboard and I had to wait 3-4 days while they received a new motherboard. Afterward though, everything works perfectly and its instantly focusing. The frying motherboard is probably independent of the camera so its a gamble if you want to risk it, make sure you back up all your data and go as soon as early as possible since all the Samsung Repair Centers get busy fast.
Google: "Samsung Repair Center Locations" and pick, I cannot post links as I just made an account to post this.
This is NOT normal. It should focus right away. The Note 4 is one of the first phones to have moving parts in the lens, and Optical Image Stabilizer (OIS). Apparently there is a problem with it sticking due to many factors, I'm guessing most of it is from shipping since there is no padding in the boxes. Once you load your camera app and it doesnt focus, try slapping the side of the phone, if it focuses then, return it. I had 2 replaced due to this issue. If you can return within your return period, do it. Everyone else can just do a warranty replacement.
I am having the same issue, but am able to correct it relatively quickly by rotating to potrait or landscape depending. Not quick enough for those "moments" necessitating instant response time though.
bluetoothless said:
I am having the same issue, but am able to correct it relatively quickly by rotating to potrait or landscape depending. Not quick enough for those "moments" necessitating instant response time though.
Click to expand...
Click to collapse
Thanks for the info. For the moment, this works.
bluetoothless said:
I am having the same issue, but am able to correct it relatively quickly by rotating to potrait or landscape depending. Not quick enough for those "moments" necessitating instant response time though.
Click to expand...
Click to collapse
That does seem to help me also, at least its faster. Thanks for the tip!!
jpinks said:
Ok I have noticed my Note 4 can take the LONGEST time to focus. I mean over a minute sometimes. The only settings I have on is HDR and have video set to record in full HD. Is this normal for the Note 4? Just curious as I am coming up on 30 days and if its got a camera issue I can exchange it at ATT.
Click to expand...
Click to collapse
I am using two phones - one personal (Note 4) and the new BlackBerry Passport for work. I do notice that Note 4 is pretty slow with focusing. The darker it gets the longer it takes to focus. I think it is pretty normal. Just the software is like that.
Happens when you're in auto night mode. To disable just set your ISO
Sent from my SAMSUNG-SM-N910A
greekunit690 said:
Happens when you're in auto night mode. To disable just set your ISO
Sent from my SAMSUNG-SM-N910A
Click to expand...
Click to collapse
Nice thanks for the info. I couldn't understand why my note 2 took night pics so much faster. Now that I set the iso to 100 it works fast. What iso are you setting your to?
Sent from my SAMSUNG-SM-N910A using xda premium
borijess said:
Nice thanks for the info. I couldn't understand why my note 2 took night pics so much faster. Now that I set the iso to 100 it works fast. What iso are you setting your to?
Sent from my SAMSUNG-SM-N910A using xda premium
Click to expand...
Click to collapse
Depends on the lighting. If it's dark I set it a bit higher (600 to 800)... Bright out I set it to 100 or 200. I also really like camera fv-5. Try it out if you want an amazing picture experience
Sent from my SAMSUNG-SM-N910A
Thanks for all the tips!! I will be trying them!!
When I first got my Tmobile note 4, camera focused really fast, in a split of a second. Then one day, it suddenly slowed down to several seconds being unable to focus at all every time it started, sometimes up to 10 seconds. I had to tap it, shake it, or rotate it, then it starts to focus.
Today, I tried to reboot into safe mode to see if there's any downloaded app that might be the culprit, and no improvement at all. I started to disable pre-loaded apps, turning off GPS didn't help. But when I disabled/turned off S Health, the camera focused almost immediately just like new. Camera on and off, tested repeatedly, it worked very quick and smoothly. Afterwards, I turned on S Health again, seems the camera keeps working normally. Under low light, I do have to tap the focus ring one or two times to make it focus properly.
My testing results are when S Health is completely disabled, the camera focuses super fast. When S Health is turned on again, it slows slightly by maybe half to one second. I vaguely remember the focusing issue happened sometime after I turned on S Health. I suspect it'll slow down again after S Health has been running for a couple weeks. I'll keep an eye on it.
Maybe S Health keeps holding on some sensors until camera app asks for them, which may take a few seconds. S Health does slow down steadily when more and more data are accumulated. But at this point, I can't say for sure that S Health is the real problem. YMMV.
hz-zh said:
My testing results are when S Health is completely disabled, the camera focuses super fast. When S Health is turned on again, it slows slightly by maybe half to one second. I vaguely remember the focusing issue happened sometime after I turned on S Health. I suspect it'll slow down again after S Health has been running for a couple weeks. I'll keep an eye on it.
Maybe S Health keeps holding on some sensors until camera app asks for them, which may take a few seconds. S Health does slow down steadily when more and more data are accumulated. But at this point, I can't say for sure that S Health is the real problem. YMMV.
Click to expand...
Click to collapse
It helps.
Thanks
I think I should write a follow-up on this issue.
My previous method of turning off/on S Health worked only temporarily, unfortunately. After a few days, auto focus problem came back again. Basically the symptom is like this: leave the phone sitting on desk for a while, say 10+ minutes to half an hour, the camera app has focus issue that needs 10-20 seconds to start auto-focus, like something suddenly wakes up. When camera app is opened/closed several times in a row non-stop, there's no auto-focus problem.
Also tried the method of modifying /system/build.prop file, didn't work.
Eventually what worked for me is this: my phone has wallet cover, so I tried the method someone suggested, slapping the top back part of the phone against my palm. It took me three tries, once a day slapping 10-20 times. I thought it'll never work in the first two days, but still tried the method. The 3rd day, it suddenly worked. Now the phone auto-focuses properly.
However, there's one issue, initially the phone takes picture just like +1ev is set when the setting is actually at zero, and range of view showing on screen is like shrinking by about 5% on both sides. To take normal pictures, had to manually set to -1ev. What I did next is doing the opposite, slapping the top glass/screen part of the phone against my palm. It took several rounds of back & forth slapping, loosing fast auto-focus then getting it back, etc. Now it looks like it's only at +0.5ev, which is acceptable, photos are slightly brighter than normal. Most probably picture size is also back to original.
So my feeling is maybe there is a hardware defect with Note 4's camera module. Right now, I'm ok with it. But the final solution is probably buying a new camera module and replace it. If you're handy enough, that's not a bad idea. There're youtube videos showing how to replace, but I'd prefer not peeling off the screen from main board. Comments on videos showed how-to not taking off screen when replacing camera.
I have same issue with camera. Since getting the phone it's been so slow.
I finally just found that tapping the screen pretty hard right about where the camera is located jolts it enough to focus quickly.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
I've had the same issue with the camera, it was pretty fast when I first got the phone and it slowed down over time.
Recently I accidentally dropped the phone as it slipped from my hand and the issue seemed to have gone away for good (knock on wood).
My brand new Note 4 (back in November, I think?) couldn't focus close up (& keep it), was slow to gain focus at all, and made me despise the camera. Had to use the warranty service to replace it (didn't get it at a corporate store --got it at an authorized retailer-- and the one I got worked a thousand times better. You have a hardware defect. I found people in the T-Mobile forums I think back then having similar problems. Nobody ever found a "fix" outside replacing the camera or the phone.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
keithfrombm said:
My brand new Note 4 (back in November, I think?) couldn't focus close up (& keep it), was slow to gain focus at all, and made me despise the camera. Had to use the warranty service to replace it (didn't get it at a corporate store --got it at an authorized retailer-- and the one I got worked a thousand times better. You have a hardware defect. I found people in the T-Mobile forums I think back then having similar problems. Nobody ever found a "fix" outside replacing the camera or the phone.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
I had same problem with my note edge, I replace camera module and for last 3 days so fare so good. I think this is hardware problem since I had to shake or tap phone to get my focus to work.
Sent from my SAMSUNG-SM-N915A using XDA Premium HD app
keithfrombm said:
Nobody ever found a "fix" outside replacing the camera or the phone.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
You're right, the HW is defective. Eventually I bought a new rear camera, and replaced by myself. Easy fix. Worked like a charm, focused in a split second again.
I am on my second Pixel C where the backlight has stopped working after a month. The screen still works, if I shine a light at it just right I can see the contents (especially when they are white), but the backlight just doesn't come on. The previous one did this on and off for about a week while waiting for the replacement, meaning it would occasionally come back on and work for a little while. But, right before the replacement arrived, it went off and never came back on. My replacement did it for the first time today (it is one month old now), I connected to my laptop when I got home and issued an "adb reboot", and it appears to be working again. I have requested a refund from Google, but they said they couldn't authorize it, so I have filed a dispute with my credit card company in order to get my money back.
Overall, I like the device. I have had to work around a few of its shortcomings, but everything was satisfactory. I just can't keep replacing something every month.
Has anyone else experienced this? I mean, I know how to search and have found similar reports, this exact issue. Where the screen still comes on and is visible under the right lighting conditions, but the backlight is just non-functional. If so, what was the recourse you took to solve it? I have tried not putting it in my case (thinking that was the problem), rebooting (which occasionally has worked, but not always), factory resets (real tough without being able to see), plugging it in when malfunctioning, leaving adaptive brightness disabled, cursing at it and throwing my hands up in the air in frustration, etc. Nothing reliably works, and now I am afraid to let it go to sleep seeing how it came back after the reboot today.
Thanks for reading this...
My Pixel C started doing this last week. Wasn't so bad at first, but it's slowly gotten worse and starting last night the backlight will go hours without turning on. I've tried charging it, hooking it up to my computer, and just finished a factory reset and nothing has worked. Just like you if I shine a light at the right angle I can see things, but that's not exactly fun to do. Bought it at the end of March, so it almost made it 4 months.
One thing I should add, and this is probably a coincidence, is it started happening right after I downloaded the July updates. I only mention this in case someone else has had a similar experience.
My second one had gotten even worse, the screen sometimes comes on now, but the right half is either just fuzz or completely distorted, and the touch screen is non functioning.
I have ordered a Samsung galaxy tab s2, and will get my money back either from Google (doubtful), or my credit card company. Hope Samsung updates it at least to N.
I'm so torn, when it worked the pixel was awesome, I love the screen, closest any has come to the ratio of my camera. But two in a row only lasting a month each, and it's hard to consider a third, or fourth...
Sorry yours is glitching out on you, hope you get a satisfactory resolution.
I have the same problem. Exactly like you describe above. Since my Pixel C is one month out of warranty there is nothing I can do except warn others not to buy this product,
Oliver Browne.
Same here for me. First one started with screen issues as described above, lucky for me i was 3 days before the end of waranty, second one lasted 93 days... 3 days out of waranty for a replacement device! Thanks Google for a cheap device...
Envoyé de mon iPad en utilisant Tapatalk
I face the same issue, and was able to turn on the backlight by adjusting its brightness using the touch screen. Try shining a torch onto it while locating the brightness setting. This temporary fix works for me every time, and hope it helps someone.
Trying the torch was very useful! I now know for a 100% that the backlight doesn't work. I used the torch to see what I was actually doing on the screen, and erased all data & cleaned the cache.
Unfortunately the backlight stayed off, so I assume it's a hardware issue.
I've sent an email to Google support, hopefully they can get this one fixed or replaced.
did you manage to fix your issue ?
Same issue here, and no not resolved.
The only thing I can do to work around it is keep tapping the power button every second. Eventually you get lucky and the backlight will turn on. (Rebooting doesn't seem to be needed.)
Hi all,
I bought this tablet as a gift for my little brother. He encountered the very same issue 2 or 3 weeks ago, and it became worse today, as now backlight won't turn on anymore, even after a reboot and a factory reset.
It must be a hardware issue...
I will try to contact their after sales service, as the tablet isn't even 6 months old.
HI, my first Pixel c met this issues after 20 months... first it was only sometimes and backlight came back after some pushes on the power button... but it get worst and worst: 2 days without backlight and at the end half screen fuzzy issues. I order a replacement product with my warranty (2 years in Europe)... and now my second Pixel meets the same issue... with a no responding screen issue too... it's awful and my warranty is over yet... nothing can fix this...! something seems to be bad quality in this device....
I'm on my 2nd pixel c and final. Google support said that because they had replaced it under warranty the warranty only applies to the original purchase date not the replacement which seemed BS to me because I was shipped a refurb tablet
Never the less using adb/ fast boot I was able to get the device into bootloader and blindly reload the entire operating system. It was only until I performed a wipe within TWRP that the screen started working again. Interesting and now off it is working for the past hour or so. Currently applying latest updates but not holding my breath. Unfortunately it looks like Google is killing off the tablets and I don't know if any of their Engineers have actually tried to use a Chromebook in place of a tablet but it just doesn't translate well. If I cannot get this device working reliably I may buy another refurb to get a few more years out of it. The pixelbook is way too heavy for Couchsurfing
The screen comes and goes with no particular interaction. I'm really bummed because I had gotten so used to this device. I buy another but I'm afraid it's going to happen again. I don't see any tablets that are upgrades either. The Android tablet days are over. Pixelbook is not intuitive. Although it runs Android apps it does so very poorly with in Chrome OS and it's very bulky. I'm a try my luck with another refurb off eBay. Have not been able to find anyone that can repair it