My girlfriend has a Nexus 5x and T-mobile as a carrier. Ever since upgrading to Nougat, via OTA, she gets "com.android.phone" consistently throughout the day. Resetting the APNs helps temporarily but the issues appear again after every reboot and possibly throughout the day.
Initially we thought this may be an issue with the phone, we contacted google and got a replacement. Replacement has the same issue. It gets more strange, I have a Nexus 6p using Verizon, I have had Nougat for 1+ months with no issue. If we put her SIM card on my phone I get the exact same thing to happen on my phone, "com.android.phone" has crashed.
After the various tests we walked into the T-Mobile store, as we thought it may be an issue with the SIM. We received a new SIM card and the exact same issue happened on all 3 phones. Anybody have any ideas or thoughts? We are pretty desperate to get her a working phone, she has gone by to her old one plus one?
Appreciate the help.
[Edit]: Wanted to note my SIM card on her phone works just fine.
Just want to verify this phone works appropriately with Verizon. I see nothing on this from Verizon's website and nothing more than a few mentions in press releases. Does the lte-a work correctly? Can we access Verizon features like video calling? Does Verizon staff give you problems trying to register the phone?
Can't wait to hear some first hand experience.
wondering the same thing actually
https://opendevelopment.verizonwireless.com/device-showcase/device/7466
Looks good enough for me. I'm about to order one from clove, will update when it gets here if this thread still needs some answers. I hope volte works. Wifi calling would be a cherry on top.
Yup! Having it working on my XZ2 Compact. Didn't originally want to connect, so I flashed the OEM+OEM_Other.sin files from the US version and now I have Verizon working without a hitch. VoLTE is enabled for Verizon by default since it can only connect over LTE to begin with, but no WiFi calling. That being said and it being a dual SIM device, my secondary T-Mobile SIM has access to neither VoLTE or WiFi Calling. So I have calling set up for Verizon and Data over T-Mobile. You're able to do dual LTE standby on this device.
So now that this works with Verizon I should be able to buy the duel sim version and run both my personal At&t sim and my Verizon work sim card in this phone with duel standby? No flashing any software?
themoveforward said:
[...] ... I flashed the OEM+OEM_Extra.sin files from the US version and now I have Verizon working without a hitch. [...]
Click to expand...
Click to collapse
Does flashing these have any affect on DRM keys and such? I'm going to be getting a H813, but with UK software from clove so I'll need to do the same thing I'm guessing.
Ziltoid_ said:
Does flashing these have any affect on DRM keys and such? I'm going to be getting a H813, but with UK software from clove so I'll need to do the same thing I'm guessing.
Click to expand...
Click to collapse
Are the frequency's for both of these phones the same? Only difference would be that one is duel sim and the other isnt correct?
mattnathaniel12 said:
Are the frequency's for both of these phones the same? Only difference would be that one is duel sim and the other isnt correct?
Click to expand...
Click to collapse
I believe so. H8324 is the Asian dual SIM and H8314 is the Western single sim. I wasn't checking all the bands but both phones have all three of Verizon's LTE bands supported
Ziltoid_ said:
I believe so. H8324 is the Asian dual SIM and H8314 is the Western single sim. I wasn't checking all the bands but both phones have all three of Verizon's LTE bands supported
Click to expand...
Click to collapse
Just ordered the duel sim version and should have it by Wednesday. I currently have both an At&t personal phone and a Verizon work phone. Plan is to combine them both in this duel sim phone and only have to carry one haha. If it doesnt work out for whatever reason il just try google voice for my work number i suppose.
themoveforward said:
Yup! Having it working on my XZ2 Compact. Didn't originally want to connect, so I flashed the OEM+OEM_Extra.sin files from the US version and now I have Verizon working without a hitch. VoLTE is enabled for Verizon by default since it can only connect over LTE to begin with, but no WiFi calling. That being said and it being a dual SIM device, my secondary T-Mobile SIM has access to neither VoLTE or WiFi Calling. So I have calling set up for Verizon and Data over T-Mobile. You're able to do dual LTE standby on this device.
Click to expand...
Click to collapse
Having some issues with my XZ2 Compact Duel sim. With At&t I am only getting H and H+ connection and Verizon I cant seem to get anything to work. What APN did you pick for your Verizon sim, i have choices of CBS, FOTA, IMS and Internet.
So I have some more information that may help someone or may not. After talking with Verizon in depth about my issue with connecting to their service they have determined that the XZ2 Compact will not work on their service. Even with it being labeled as an Certified Open Market device on their own site and even being listed as Verizon Compatible on Bestbuys site and many others. They said noone there has any knowledge of the device coming to Verizon at all and were confused about it being posted on all the sites as being Certified. So i suppose it just wont be compatible lol. I guess im porting my 2nd # over to at&t and just not dealing with it because im sure as heck not going through the hassle of sending this phone and the chargers and cases back lol. If anyone has any success on getting this connected with Verizon please post, but im not hopeful lol.
mattnathaniel12 said:
So I have some more information that may help someone or may not. After talking with Verizon in depth about my issue with connecting to their service they have determined that the XZ2 Compact will not work on their service. Even with it being labeled as an Certified Open Market device on their own site and even being listed as Verizon Compatible on Bestbuys site and many others. They said noone there has any knowledge of the device coming to Verizon at all and were confused about it being posted on all the sites as being Certified. So i suppose it just wont be compatible lol. I guess im porting my 2nd # over to at&t and just not dealing with it because im sure as heck not going through the hassle of sending this phone and the chargers and cases back lol. If anyone has any success on getting this connected with Verizon please post, but im not hopeful lol.
Click to expand...
Click to collapse
I love Verizon but I was actually thinking of going to AT&T myself tired of Verizon having such a limited phone selection. However there is a post in this thread by the name of themoveforward or something who claims he got this working on verizon you may want to try his methods before making the switch
R_Fated_Circle said:
I love Verizon but I was actually thinking of going to AT&T myself tired of Verizon having such a limited phone selection. However there is a post in this thread by the name of themoveforward or something who claims he got this working on verizon you may want to try his methods before making the switch
Click to expand...
Click to collapse
I tried sending him a message but haven't heard back. I'm assuming perhaps he was mistaken about what phone this post was referring to.
I believe carol_vzw is a Verizon employee who maintains this list: https://community.verizonwireless.com/docs/DOC-2843
The H8314 is listed on here as officially supported, but H8324(dual SIM) is not. You could try messaging her on there to see if they can add the H8324, or find out why it's not compatible.
Edit: looks like you've already seen this based on the comments
Ziltoid_ said:
I believe carol_vzw is a Verizon employee who maintains this list: https://community.verizonwireless.com/docs/DOC-2843
The H8314 is listed on here as officially supported, but H8324(dual SIM) is not. You could try messaging her on there to see if they can add the H8324, or find out why it's not compatible.
Edit: looks like you've already seen this based on the comments
Click to expand...
Click to collapse
Yea the crazy thing is while talking to Verizon support yesterday i referenced that post and also Bestbuy having it labeled as for Verizon as well as the phone being posted on their Showcase directly on the Verizon site lol. The support guy kept putting me on hold and said he was taking the info as I was giving it to him to another support team directly and that they were all baffled at this information as none of them had any knowledge of this phone let alone it supposedly being compatible with Verizon at all. After about an hour into the call a woman picked up the phone and directed me to attempt to put my new sim card (when i swapped to this phone i had a micro-sim from my old phone not a nano-sim which this phone needs) directly into someone elses phone that has Verizon and attempt to activate the sim card on their phone, then attempt to reinsert it back into my phone to see if the network picked up. I will be attempting this in about an hour when I see a friend who has Verizon. I will update on whether this works or not.
mattnathaniel12 said:
Yea the crazy thing is while talking to Verizon support yesterday i referenced that post and also Bestbuy having it labeled as for Verizon as well as the phone being posted on their Showcase directly on the Verizon site lol. The support guy kept putting me on hold and said he was taking the info as I was giving it to him to another support team directly and that they were all baffled at this information as none of them had any knowledge of this phone let alone it supposedly being compatible with Verizon at all. After about an hour into the call a woman picked up the phone and directed me to attempt to put my new sim card (when i swapped to this phone i had a micro-sim from my old phone not a nano-sim which this phone needs) directly into someone elses phone that has Verizon and attempt to activate the sim card on their phone, then attempt to reinsert it back into my phone to see if the network picked up. I will be attempting this in about an hour when I see a friend who has Verizon. I will update on whether this works or not.
Click to expand...
Click to collapse
If its any hope, I had a similar situation when I was trying to activate my Nexus 5x on Verizon. The people in the store didn't know that it existed and had no instructions on what to do. Also my first nano SIM phone, and they couldn't get it to activate. That's when I learned to never go to their stores for technical help. But it was worth it that time because they let me keep the sim card and later I was able to get someone on their tech support number who was able to activate it remotely. It could just be that the phone is new and information hasn't gotten around internally. Verizon seems pretty bad about that.
My xz2c single sim package got lost on Wednesday by DHL ? but I'm going to be dealing with this soon
Well no luck trying to activate the Sim with another Verizon phone. It seems that the phone just isn't in the Verizon system yet.
I have a UK single sim that I'm having no service with Verizon. Not sure if it's due to the phone being from the UK or something else with Verizon maybe. Trying to flash the US firmware but having problems with Newflasher.
If I have any luck I'll post back here.
Just posting for others who may be curious; I was able to get the phone working on Verizon today. Using the sim from an already activated pixel 2 initially worked for data and calling, and sending text messages, but I could not receive text messages. I grabbed an updated sim (says 4G LTE on it) and activated it on the pixel 2, then moved it to the xz2c and currently have everything working. It's only been a few hours so we'll see if it stays like this or if it goes the way of the htc U11 and has problems every couple of weeks. I'm using the verizon approved H8314 single sim model, not the dual sim model.
Interesting, thanks for the update! I'm using an activated sim from my Pixel 2 as well. It says 4G LTE on the sim too and my model xz2 compact is the same H8314. So maybe it is the UK firmware in my case, I'm going to keep trying to figure out my drivers issue this weekend to flash US firmware and see if that helps.
Hi, I just got a new unlocked AT&T Z2 force phone. I'm on Cricket and the phone works, but i can't upgrade the phone to Oreo or 8.0+ What's the best way to get around this? I'm pretty new so but hopefully i can figure it out. Thanks
Just out of curiosity, is your phone the Super Black or the White Gold? There are many reports of users being unable to update their AT&T z2 Force
kingstu said:
Just out of curiosity, is your phone the Super Black or the White Gold? There are many reports of users being unable to update their AT&T z2 Force
Click to expand...
Click to collapse
Black
My black AT&T z2 Force has the same issue and they seem to be cheaper than all the other z2 Forces at Motorola's web store.
kingstu said:
My black AT&T z2 Force has the same issue and they seem to be cheaper than all the other z2 Forces at Motorola's web store.
Click to expand...
Click to collapse
I was just about to order a Black one when I saw this thread. I started a new thread asking if this was a known problem. Does seem strange that the Black model has an extra $121 discount!
New thread:
https://forum.xda-developers.com/z2-force/help/problems-att-black-z2-force-t3804697
Someone could get the update? I just bought the same model as you and i have the same problem.
Time to dump AT&T. Out of all the major carriers, they seem to give their customers the biggest screwing of them all...
Hello!
I don't know if any of you already try it but i found this https://www.getdroidtips.com/ocx27-109-47-oreo-att-moto-z2-force/
It seems that should work, i downloaded the update, and did everything but in the last step, when i type "adb sideload .zip" i got an error that says it can`t read the file.
I got an essential phone and the z2 force for essentially the same price, and decided to keep this att version of the z2 force, however the issues I am having are making me rethink my decision and either get a different z2 force version or keep the essential.
1-Bluetooth lags and messes up a lot with my Klipsch soundbar, doesn't happen with any other phones.
2-Hotspot doesn't work(I am on cricket)
3-It won't update to android 8.0, it's still stick in 7.1 and maybe an att sim will fix it but again I have seen tons of people with the same issue and a warranty claim is needed.
4-Not being able to root or unlock the bootloader kills it's future proof potential.
Since Motorola doesn't sell a factory unlocked version of the phone, what would be the best version for rooting and whatever else which would probably take care of all my issues? I heard T-Mobile is the one but what do you guys think?
Thanks!
Do a warranty replacement and get an OREO phone. They might be willing to get you a T-Mobile version instead of your AT&T version if you mention your carrier is T-Mobile.
kingstu said:
Do a warranty replacement and get an OREO phone. They might be willing to get you a T-Mobile version instead of your AT&T version if you mention your carrier is T-Mobile.
Click to expand...
Click to collapse
Will they do that, is that confirmed? Or are you just suggesting to give that a try?
They mentioned something about how to deal with a phone which is sim unlocked when setting up the return. I don't know for certain but you will see what I mean when you start the process for a warranty swap
My son had a T-Mobile branded S20 5G and I moved our service to Verizon. I paid his phone off and got it unlocked. Everything was working fine up until a couple of weeks ago. He did an update (didnt pay attention to what kind of update) and now he cant make or recieved calls or text (keepin mind the phone was working fine before this update). Attempts to call result in a message from Verizon saying that they cant authenticate his phone.
I *****ed at Samsung for a bit since his phone isnt rooted and even though its over a year old if a software update bricked it, I felt like they should have some ownership of the issue. It was a waste of time so now I'm back on the phone waiting for VZW tech support.
I think the issue is that its a TMO branded phone on VZW's network and everyone is pointing the finger at everyone else. My question is 2 fold.
1) has anyone ever experienced this before, and if so what did you do to resolve it and
2) I will attempt to root it and flash a ROm on it before I entertain buuying another phone.....hes got enough other **** hes dealign with financially he doesnt need to add a new phone purchase to his plate.
Any help would be much appreciated because I'm pissed the eff off at this point.
Yes we tried different APN settings...he walked into a VWZ store and they were able to get his data working but not voice or text....seems like something is out of whack with his radios). We also did a full factory reset.....same issue persists
I am not an expert on ROMs but I will give you my two cents. When I was playing with my unlocked phone, I realized that mine updated some CSC binaries as soon as I inserted the SIM. I saw some message for it updating the CSC code from XAA to TMB when I inserted TMO SIM on stock firmware. So my suggestion would be to try downloading VZW stock firmware from samfw.com and installing that.