Ok. I'm starting to see more and more threads popup about their beloved TP2 taking damage, or getting destroyed. There are links starting to fly around and i thought before it got too crazy and disorganized, I would start to try to collect them into a single thread. Perhaps people could even tell their tales of how their device got damaged, their service experience, and most importantly, the cost of repair (if any).
I also plan to add other things such as backup software and links to parts when i find them.
Hopefully, others plights will serve as a list of what NOT to do to our phones. lol
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Manual
This is a site that contains all the service manuals for HTC devices. No link yet for the Touch Pro 2/Rhodium, but as soon as one is posted, ill add a direct link.
http://www.mikechannon.net/page1.html
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Parts
HTC Touch Pro2 BA S390 Battery (1500mAh)
Dutch Supplier
Soon as a U.S. supplier is found, i shall post it here as well.
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Backup
SPB Mobile Backup Full cost $24.99, but their is a trial download. (not sure if this supports device cloning)
Sprite Clone Mobile Clone software. Full seems to cost $300
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The "Wobble"
A lot of people seem to be complaining about their screen wobbling while tilted. Not sure why anyone is messing with it, but regardless, measurements have popped up. (typical guys, lol) My personal TP2 has ~3mm of freeplay. I personally, consider this acceptable. Others have reported as much as 9mm of freeplay. Its been said that HTC claims a little freeplay is normal. How much freeplay is normal to them, is unclear. From what i have gathered around this forum, is that others seem to consider exchanging it when its 5mm or more of movement. Ill keep everyone posted on this.
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Water Damage
Posting this due to a seemingly number of claims that the water sticker is far too sensitive, and in a fairly bad location.
Water Indicator Thread
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More to come later
(ok, i only found two or three posts pertaining to actual broken devices, but ive seen reply's here and their mentioning such things.)
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Great post, should be stickied for future reference.
Story's so far. (thought i saw somewhere that someone had theirs runover, but cant find it now)
Washing Machine
Rough Landing
Hard Turns
Run over by a Car (this made me die a little inside)
Lyian said:
thought i saw somewhere that someone had theirs runover, but cant find it now
Click to expand...
Click to collapse
it was aegeuss
PumpAction said:
it was aegeuss
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Click to collapse
Ahh.. thank you.. Link added.
(also updated main thread)
*bump?*
Anyone have any more major issues with their TP2?
Lyian said:
*bump?*
Anyone have any more major issues with their TP2?
Click to expand...
Click to collapse
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
remarks said:
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
Click to expand...
Click to collapse
Yea, im including anything that might be considered a hardware issue, that would more than likely cause the TP2 to stop working, or need a particular part replaced.
Never thought i would have to post here. .
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
josh_prayyforplagues said:
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
Click to expand...
Click to collapse
I would be demanding that this persons car insurance cover it, as it was ancillary to the wreck. INAL but it's certainly easy to argue that if he had not hit you, you would not have dropped your phone.
Did anyone hear anything about newton rings or overheat damage on the TP2 like it seems to happen quite often to TouchHD users?
I am a bit afraid of that as HTC seems to deny warranty coverage for that kind of defect and the TP2 uses the same hardware (to large parts).
If you have insurance then you can easily get if fixed right? At least, most insurances also cover repairs due to own faults.
in my experience with Tmo and there insurance..
in the US they use a company called "Assurian"
they insure the LINE that you have with tmobile.. so basically whatever phone you have on that number, is supposedly insured...
they also say no matter WHAT the reason they will cover the cost of the phone...if you drop it, get it wet... crack the screen..whatever...
BUT... this is what i recomend...
before you put a claim in, call tmobile OR assurian, and just cassually ask about how the insurance works...ask what they would cover.. ( chances are they will cover everything)
next they first try to help you fix the phone ( if it were software related issues) then they tell you you have a 100$ deductible and they will replace the phone for you... and pretty much mail you a new phone..
in my circumstance i had a SE p900 i paid $1000 for... when i plugged in the ear peice it broke the internal connector and it never was able to use the handset speaker during calls...
they first "tried" to fix it on the phone by changing settings...obviusly to no avail.. then they said ok, no problem since tmobile doesnt sell p900's we will replace it with the best brand they do sell... unfortunatly none of the phones tmo sold was a valid replacement.. i told them no its unacceptable.... then then argued a little cuz they had to shell out $1000 because when i signed up they told me they would cover any phone for any reason..
anyways... after 100$ deductible and some time on teh phone, they cut me a check for $800....i was very impressed...
you should be fine, i dont think they will try to fix it, i think they will just replace it...also, MAYBE just tell them you lost it, they will replace it with deductible.. this way even though its crunched you will have SOME spare parts... but use caution because if you tell them its lost you cant EVER power it up on your sim chip. it shows on tmobile. then they will try to call you on insurance fraud...
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Ghost image...
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Finally I have sold my TP2. Traded it in for the Samsung GT-i8000 which will arrive next week.
Though I loved the TP2, it's speed and it's hardware keyboard, it bugged me that it is slowly falling apart (well, not literally).
When I first had it, the screen would hold up and wouldn't wobble much. Now it wobbles so much it annoys me. I guess that is normal wear and tear.
Anyway, that wasn't the most annoying part. It is normal for it to wobble I guess. The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
And last but not least, there were newton rings, slam in the middle of the screen. I can notice it when the screen is lit or sleeping. I went to HTC to see if they will fix it for me. Turned out they blame me for putting it my pocket and with prolonged pressure, it will create these rings... Damn! If I knew, I wouldn't of kept it in my pocket without any casing. Never knew my pocket will create these rings. Fixing it costs $1200 HKD. EAT MY SHORTS!
So all 3 added together, I don't want to keep it anymore. I don't want another because of the slider and wobbly screen. I went to Wilson Communications (Hong Kong) and traded it in and when they saw the Newton Rings, they said it is normal for large screens to have them as it's hard for the large piece of top layer membrane to keep rigid long enough. Eventually they all will give in and the rings will appear after prolong usage.
I personally disagree, I think only some will suffer from them as my HD is still ok, no rings whatsoever. Even after it has been in my wife's bag since April.
I also guess I can't wait until WinMo 7 comes out when it will support capacity screen. HTC has some new copyright thingy where you are able to use both a stylus and your fingers (not nails) to operate the system. Some kind of electro-stylus. So accuracy won't be a problem anymore.
Until then, I might have to keep my i8000 for a while. The mrs is not rather happy about me changing phones so often. LOL.
dougstoner said:
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Click to expand...
Click to collapse
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Screen back scratching keyboard
cocoaju said:
The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
Click to expand...
Click to collapse
Does anyone know if all versions of the TP2 are susceptible to the back of the screen scratching the keyboard (sans stickers, of course)? It looks like some versions (Original HTC, Sprint, Verizon and AT&T versions) have a slight ridge/seam around the perimeter of the kepboard that I assume may make the sliding mechanism better, while the T-Mobile USA version does not have this ridge/seam. Does this slight design change affect the susceptibility of the keyboard getting scratched?
khaytsus said:
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Click to expand...
Click to collapse
That crossed my mind, but I was EXTRA careful to never push too hard. I also kept it in the case on my belt, and never even came close to hitting it or anything. With the money I spent, I made sure I didn't.
I had to DOA my 2nd Pro2 for the same issue. I thought it was software related, but it wasn't. My 3rd one is flawless....
brucemeng said:
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Click to expand...
Click to collapse
I have a screen problem.
All over the screen it seems that there is a very thin strip of rubber or something.
On the right hand side, just below half way it seems that this has been pushed towards the greyish thing on the outside.
And it has been pushed up a little.
So i have put my phone sideways and there is a little dink which is where it has been pushed up.
Now you can see the dust is getting in the rubber thing.
And if you just roll your finger over the edge of the screen you can feel it.
Is there anything I can do about this?
you could perhaps describe it a little better, maybe take some photos..
I can not take a photo at the moment.
http://www.navigadget.com/wp-content/postimages/2010/02/htc-desire.jpg
The image shows three phones, but the one on the right, of it showing sideways.
Imagine a bump on the black thing, where the screen is.
So instead of being flat and smooth it is not!
sounds like a manufacturing issue, little hard to suggest things you could try. Might have to be a returns mission..
Sounds like you have dropped it or more likely it was damaged in transit from China.
Get it replaced.
I know that I have not dropped it.
I have been so careful that I put it back in the box when I am charging it lol.
It is always on a clean surface.
When I get a new device I am always careful. lol
It is like a baby! I suspect a lot of you are careful too!
I have only taken it out my house once or twice and that was when I went to work!
To replace it who would I have to ring.
Sorry i am a complete noob ... I am only 18!
Just to let you guys know,
I just rang up T-Mobile and got this very helpful person who will replace my phone!
She was very helpful and it was no nonsense!
She mainly did it because of my battery life and partly due to the screen!
Recently i received my Xperia Z1C White. After some careful checking (that happens when you are a techy) i noticed that the frame bends slightly inwards at the back side. I made a small example of what i mean on a photo. The problem is. If you can press those parts of the frame inwards, what happens with the waterproof seal between that part of the frame and the plastic bezel on top of this? Is this the case with every Xperia Z1C or is this a rare problem?
I suspect this also is the reason why you can hear a sound while pressing the screen slightly.
Rinneh said:
Recently i received my Xperia Z1C White. After some careful checking (that happens when you are a techy) i noticed that the frame bends slightly inwards at the back side. I made a small example of what i mean on a photo. The problem is. If you can press those parts of the frame inwards, what happens with the waterproof seal between that part of the frame and the plastic bezel on top of this? Is this the case with every Xperia Z1C or is this a rare problem?
I suspect this also is the reason why you can hear a sound while pressing the screen slightly.
Click to expand...
Click to collapse
Same on my phone, but only the charging port side, and my phone squeaks too.
Me too - i can also press the frame inward. Oh my god, i´m a bit confused now...lets hope everything is ok and water is no problem for that...
*EDIT* But i have to say that this also is an issue to find on my Z1 !
Had a bit of convex shape on the back, barely noticeable. Hairdryer and pressing did the trick.
And no, don't be too harsh to the phone.
Glue seems to be unequally applicated.
Made in China after all.
I don't know why, but it doesn't seems any problem with my white phone.
I wonder hwo wide spread or problematic this is. On a normal phone this wouldnt be a problem at all. But on a waterproof phone every error can be a problem.
Mine seems to have the same microscopic gap on the back around the docking port.
I dunked it in a bowl of water and let it sit for 5 minutes. Took it out, dried it off - no problems.
The back of mine flexes when pressed hard in the center, but there are no gaps at the edges (even when pressed)
Is this something they'd accept a warranty replacement for? Where do you go about requesting such?
slvrarrow said:
Is this something they'd accept a warranty replacement for? Where do you go about requesting such?
Click to expand...
Click to collapse
I think no warranty on this, they will probably consider it normal.
The problem with high precision designed devices like this and iphones is, that if something is a bit off you notice it easier.
I do regret it a bit that i didnt exchange it within the 7 days that it is possible to exchange a product after buying it in holland. But if it is widespread, then the case of a phone without the flexing frame/misaligned frame would be very small.
For anyone worried about the waterproof nature of their device, the only thing I can say is - test it. If the product works as intended you're golden. If not, you're covered by warranty.
I'm avid photographer and diver and with all new waterproof equipment, the first thing I do is test their waterproofing by either dunking them in the tub or the sink full of water.
You've bought a device with a capability which you should be able to trust. No need to find out 1 year later when you drop it in the toilet that your device is faulty.
Hejnfelt said:
Mine seems to have the same microscopic gap on the back around the docking port.
Click to expand...
Click to collapse
Same here, only a small gap around docking port that can be ever so slightly pressed in under higher-than-normal pressure, never noticed it in every day handling.
Mine keeps pulling hairs out of my beard!
Sent from my Nexus 7 using Tapatalk
I believe there's a sensor-like surface when you open up one of the flaps (the micro-USB one I think). It's a small white square and it turns red when in contact with water.
This is how the service centres know that you are complying to proper usage. So do be careful not to get the internals wet
That would make sense
Sent from my D5503 using Tapatalk
I have exchanged mine, still a little flex around the charging port but the back is definitely more flush. No small gap and less cracking noise when pressing the back as well. Very content with the built quality of this phone now.
Hello everyone, i bought my 2xl 1 week ago and i notice my unit has gap in metal frame and screen on the left side of the device. Is this normal. I tested water resistance by washing for maybe 5 secs and my phone is good. Any thought?
I have it too, it is very small but much more than other phones. I think it is a design choice to possibly help with the active edge feature.
I'll give you a hint now, go buy yourself a soft bristle toothbrush, it makes it easy to clean that gap and the speaker grills.
Lol so its normal, im just scared af because maybe my phone has defect
I work in a shop environment with lots of titanium, magnesium, steel, and aluminum dust. Would this be an issue with the fold 3's inner screen or is it stong enough to withstand the metal dust being in my pocket Tweakbox Appvalley https://vlc.onl.
You said the keyword "dust." I don't think the screen would be the prime victim-- but if you are concerned about the abrasive properties of fine particles, I'd probably want to have a source of compressed air to sweep the surface. I get to the more concerning elements below-- but I suspect that those can be addressed.
I don't think the display itself is more fragile than any other modern phone's coated surface. But I might be concerned about abrasive particles resting on the inner display surface while open and then being "stored" there when the clamshell is closed. You'd be a better judge of whether static electricity would make these particles more stubborn to blow away. And also you'd have to judge how profuse those particles are in the working environment.
I'd also have the same concern-- but to a lesser extent-- about the hinge area. The Z Fold 3 has a pretty good hinge cover. But I can't guess whether particles measured in microns might be a stubborn problem. You use the word dust rather than shavings so this might be a concern. Some cases have hinge covers. Mine does not*. I was not impressed by the design and protection offered by the ones I saw when I researched them. (Extensively before I actually had experience with my own Z Fold 3.)
Now on to that keyword "dust." I have had my Z Fold 3 for four weeks now. I flew from the US to Asia and I noticed an increasing tendency for incoming calls to be muffled and ultimately barely audible. I brought the device to the local Samsung Customer Service Center. (That's something that hardly exists in the US except in Glendale, CA and maybe in the NY Metro area.) The associate took my Z Fold 3 and went into the back room-- presumably where the techs are sweating away. She came back and had my hubby call me. Sure enough the sound was back to it's pristine state. She told me the problem was due to dust in the narrow slot just above the top of the phone's inner display. (And I have not been in an environment like your workplace-- but I live in a US desert city.)
I asked her whether canned air would work in the future. She seemed skeptical but I cannot be sure whether it was a language comprehension issue, a lack of experience with the Fold series-- or both. But I can tell you: whatever they did in the back room must have been simple because she was only back there for 2 minutes or so. Half of that must have been describing the customer complaint.
Can you think of a simple air flow chamber you could create or repurpose to periodically "freshen up" the phone?
* I got the very pricey Supcase Unicorn Beetle case. I never heard of this supplier before. But after reading customer reviews on that "smiley" site and looking at YouTube reviews/demos, I concluded that it provided good solid protection on everything other than the hinge. And as a bonus it has a well situated compartment for the Z Fold Edition S Pen. It's easy to access. So clever that I ordered the S Pen even though I am not a very stylus-oriented person. The stylus stays snugly in the compartment so I won't lose it even when the compartment is open.
I hope I gave you enough to reflect on. Feel free to probe more.
Oh-- here's another thing you didn't ask about: am I sorry I spent that much? OK-- I got a great deal from Samsung with tradein so it made the price more palatable. But nevertheless-- I traveled to Asia over 22 hours with my brand new toy. Left my laptop, mini tablet and old phone home. I discovered that the Z Fold 3 will work nicely with the Logitech K400 series keyboards-- and their embedded touchpads. Wow!
Signing off for now...