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Discovered a some white dead pixels today. It's like some light leaking trough a couple pixels. Returning the tablet today. Someone else with dead pixels?
Sent from my SM-P605M using XDA Premium HD app
84tdan said:
Discovered a some white dead pixels today. It's like some light leaking trough a couple pixels. Returning the tablet today. Someone else with dead pixels?
Sent from my SM-P605M using XDA Premium HD app
Click to expand...
Click to collapse
I got a decent screen after four replacements. I hope you are lucky and only need one
iiSo say we all!! from my SM-P6OO
Tried to return the note today for a replacement. But the carrier (VIVO here in Brazil) from wich i bought the tablet refused to give a replacement, refund neither. Bought exactly 10 days ago.
Here our Law say that the consumer has the right to replace within a 30 days time frame. But every major carrier give a **** about that (actually every retail store does this) and don't play by the rules. Now i must send to Samsung for repair. Yes, repair. I should wait 1 month to receive the same tablet with a new screen.
Now i'm going to sue the company, just to get what i am entitled. Just saying... i think your guys in US or in Europe, don't have to worry about this kind of stuff.
84tdan said:
Tried to return the note today for a replacement. But the carrier (VIVO here in Brazil) from wich i bought the tablet refused to give a replacement, refund neither. Bought exactly 10 days ago.
Here our Law say that the consumer has the right to replace within a 30 days time frame. But every major carrier give a **** about that (actually every retail store does this) and don't play by the rules. Now i must send to Samsung for repair. Yes, repair. I should wait 1 month to receive the same tablet with a new screen.
Now i'm going to sue the company, just to get what i am entitled. Just saying... i think your guys in US or in Europe, don't have to worry about this kind of stuff.
Click to expand...
Click to collapse
Well done and good luck!!
iiSo say we all!! from my SM-P6OO
84tdan said:
Tried to return the note today for a replacement. But the carrier (VIVO here in Brazil) from wich i bought the tablet refused to give a replacement, refund neither. Bought exactly 10 days ago.
Here our Law say that the consumer has the right to replace within a 30 days time frame. But every major carrier give a **** about that (actually every retail store does this) and don't play by the rules. Now i must send to Samsung for repair. Yes, repair. I should wait 1 month to receive the same tablet with a new screen.
Now i'm going to sue the company, just to get what i am entitled. Just saying... i think your guys in US or in Europe, don't have to worry about this kind of stuff.
Click to expand...
Click to collapse
I would've asked to talk to a manager and if they still said no got loud about a device that cost a lot and how they aren't replacing it under warranty. Once the managers get involved and a crowd gathers they just give up and give it over due to the bad publicity they are getting from you...
ultramag69 said:
I would've asked to talk to a manager and if they still said no got loud about a device that cost a lot and how they aren't replacing it under warranty. Once the managers get involved and a crowd gathers they just give up and give it over due to the bad publicity they are getting from you...
Click to expand...
Click to collapse
Did just that. Went to the store, and spoke to the manager. Who still refused to replace the tablet. A crowd was watching and the damage for their image was for sure worse than the "cost" of replacing my gadget. I walked away with the tablet and my lawyer (my wife) sued today the company. We have already an appointment with the judge on 01/30 this month to make a deal. I also did a lot of bad publicity on social networks.
Some people are stupid, they think nobody will sue them. I will continue using my note with the dead pixel until i get a brand new later this month. Maybe i will root the hell out of it just for fun.
84tdan said:
Did just that. Went to the store, and spoke to the manager. Who still refused to replace the tablet. A crowd was watching and the damage for their image was for sure worse than the "cost" of replacing my gadget. I walked away with the tablet and my lawyer (my wife) sued today the company. We have already an appointment with the judge on 01/30 this month to make a deal. I also did a lot of bad publicity on social networks.
Some people are stupid, they think nobody will sue them. I will continue using my note with the dead pixel until i get a brand new later this month. Maybe i will root the hell out of it just for fun.
Click to expand...
Click to collapse
:laugh: Blimey I thought you were joking about sueing - Best of luck mate
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
Click to expand...
Click to collapse
Ignorance, laziness, want a pay day after it bursts :silly:
jjayzx said:
Ignorance, laziness, want a pay day after it bursts :silly:
Click to expand...
Click to collapse
Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
Click to expand...
Click to collapse
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
There is no way to get rid of it, unless you exchange it..
Sent from my SM-N930V using Tapatalk
Mr Smith is saying to exchange it because it's best to exchange it.
Sent from my SM-N930V using Tapatalk
I have been trying to exchange mine since the recall notice. This is all I get from Verizon
"We want you to be happy with your device. The Note 7 is available now. Here's a link to get you started: http://spr.ly/6011B7vPc . Do you have any other questions?"
Problem is, I purchased mine from Costco. They still don't know when they will have them. Lesson learned, don't buy phones from Costco.
pfcland said:
Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
Click to expand...
Click to collapse
Translation, please
---------- Post added at 02:35 PM ---------- Previous post was at 02:34 PM ----------
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
Click to expand...
Click to collapse
Russian Roulette is risky.
pfcland said:
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Click to expand...
Click to collapse
Exchange it.
Sent from my SM-N930V using Tapatalk
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
Click to expand...
Click to collapse
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phones and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Click to expand...
Click to collapse
How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
overbyc1 said:
How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
Click to expand...
Click to collapse
Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Click to expand...
Click to collapse
Justinphxaz said:
Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
Click to expand...
Click to collapse
Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
overbyc1 said:
Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
Click to expand...
Click to collapse
Glad to hear you got yours exchanged, sucks the Mrs still has her original Note7 though, hopefully you can get a silver one for her soon. This was my concern, they never seemed to have a real game plan or mention of giving current Note7 owners first dibs to exchange for the new safe Note7's. Now you're running around trying to find silver and have to compete with people who want a Note7 on top of those who just want a new safe one. It shouldn't be this way at all. A major majority of the potentially unsafe Note7's should be exchanged first then allow new sales to the general public. But yeah if you can't find a silver one soon, call them up and try to get them to overnight you a silver one. I just got a notification that both of our Note7's are on a FedEx truck out for delivery. Should have them here in a few hours.
ChrisAC84 said:
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
Click to expand...
Click to collapse
People like to play Russian Roulette [emoji15]
californiarailroader said:
People like to play Russian Roulette [emoji15]
Click to expand...
Click to collapse
Received my two new Note7's around 11am this morning, dropped off from FedEx. So happy to have a safe Note7! Nice and new and it works just as well if not better than my original Note7. Now I just need to setup my wife's new Note7 and then go bring the original two back to a Verizon Corporate store. The piece of mind and hopefully being able to keep the old chargers, S-Pen's, tips and connectors is well worth doing an exchange and having to set everything up again. Have you or anyone you know taken advantage of the $25 bill credit? Do we just ask for it once we turn in the OG Note7's?
HI GUYS
i friend of mine .. buy the note 7 for me in the US but now i cant replace it .. so everytime i put it to charge ... gives me a poster that says needs to be replaced ... i talk to anyone and they say ......''they cant do anything''
i will keep my note 7 i dont have more options for now.....i search for new batteries on EBAY and AMAZON but still out of sell
i can make a research ... but if someone knows how to help me or we can share info how to let it done ... hope i can find some help thx
w1n73rf3ll said:
HI GUYS
i friend of mine .. buy the note 7 for me in the US but now i cant replace it .. so everytime i put it to charge ... gives me a poster that says needs to be replaced ... i talk to anyone and they say ......''they cant do anything''
i will keep my note 7 i dont have more options for now.....i search for new batteries on EBAY and AMAZON but still out of sell
i can make a research ... but if someone knows how to help me or we can share info how to let it done ... hope i can find some help thx
Click to expand...
Click to collapse
Even if you replaced the battery you will likely end up screwed by the software. They also may end up disabling these phones as a last means of getting them out of service. Best bet is to try harder with the replacement paths. Where did your friend get you it?
Sent from my SM-N930V using Tapatalk
hi thanks.. well ?* try everything ....they refuse to replace it cause I don't have the invoice ... I have the box everything ...... is a bad move in part o samsung ... if I get a Note 7 on eBay without a invoice I will lose my money??? .... in either way I'm asking to get a solution..... cause .. I'm not the only one in this situation ....
Ps: I'm reading they will limit the capacity of the battery ... but I think if they disable it they will get a lot of suit cases
Im in same situation
I thought by rooting the devic, It will not showing up?
w1n73rf3ll said:
hi thanks.. well ?* try everything ....they refuse to replace it cause I don't have the invoice ... I have the box everything ...... is a bad move in part o samsung ... if I get a Note 7 on eBay without a invoice I will lose my money??? .... in either way I'm asking to get a solution..... cause .. I'm not the only one in this situation ....
Ps: I'm reading they will limit the capacity of the battery ... but I think if they disable it they will get a lot of suit cases
Click to expand...
Click to collapse
w1n73rf3ll said:
hi thanks.. well ?* try everything ....they refuse to replace it cause I don't have the invoice ... I have the box everything ...... is a bad move in part o samsung ... if I get a Note 7 on eBay without a invoice I will lose my money??? .... in either way I'm asking to get a solution..... cause .. I'm not the only one in this situation ....
Ps: I'm reading they will limit the capacity of the battery ... but I think if they disable it they will get a lot of suit cases
Click to expand...
Click to collapse
What country are you in? I have a ticket number with Samsung to get a replacement. I purchased it on Craigslist in the US. I should find out next week how they are going to replace it.
Sent from my XT1650 using Tapatalk
Mr. Toad said:
What country are you in? I have a ticket number with Samsung to get a replacement. I purchased it on Craigslist in the US. I should find out next week how they are going to replace it.
Sent from my XT1650 using Tapatalk
Click to expand...
Click to collapse
im on dominican republic! and they refuse to replace mine cause i dont have an invoice!
What is the position of the government there on the recall? Do you have something similar to the CPSC like we have here in the states? Just trying to think of ways you could force their hand.
They will sort this out. They just haven't yet.
I ask you this.... with or without a receipt/invoice, who do you think would be liable should that phone burn your house down... or explode on a plane flight causing mass casualty? They can't shirk this willlingly.... they are liable.
I also have a ticket with Samsung. A rep told me they would be in contact within 5-7 business days. This Wednesday will be the 7th business day. So if I don't hear back from them by Wednesday, I will be in the phone first thing Thursday morning week as well as contact the CSPC.
Sent from my SM-N930V using Tapatalk
harrychimp said:
I also have a ticket with Samsung. A rep told me they would be in contact within 5-7 business days. This Wednesday will be the 7th business day. So if I don't hear back from them by Wednesday, I will be in the phone first thing Thursday morning week as well as contact the CSPC.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
Keep me posted on the results. I just got the ticket on Friday.
Sent from my XT1650 using Tapatalk
yes friend ... I told them ...and they say .. they will call me today and never call me ..im really angry ... I use Apple products ... and the warranty the best they never ask me for invoice or anything ...... this issue is a samsung issue they need to respond for his actions ..... I will call tomorrow ... and let you know the results
thanks for all the comments .... thx to all you guys
UPDATE
I received a call from Samsung corporate a few minutes ago. I was given the option of a brand new Note 7 or a refund, even though I bought the phone on Craigslist. I was even allowed to get a choice of color. I CHOSE TO GET A NEW PHONE.
A third party company called Stericycle will contact me within 72 hours to set up the exchange in a public place. I was given a reference number and a confirmation email in case I have any questions or not contacted within 72 hours.
Samsung verified my contact information from a previous ticket I had submitted. The rep told me that this is is the first day of the recall program for third party phones.
Sent from my SM-N930V using Tapatalk
Thanks for your update!!!
How did you get the ticket claim?
I bought the phone on Craigslist too and they refuse to exchange it.
If you can show us how, it would be great.
Thank you
harrychimp said:
UPDATE
I received a call from Samsung corporate a few minutes ago. I was given the option of a brand new Note 7 or a refund, even though I bought the phone on Craigslist. I was even allowed to get a choice of color. I CHOSE TO GET A NEW PHONE.
A third party company called Stericycle will contact me within 72 hours to set up the exchange in a public place. I was given a reference number and a confirmation email in case I have any questions or not contacted within 72 hours.
Samsung verified my contact information from a previous ticket I had submitted. The rep told me that this is is the first day of the recall program for third party phones.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
harrychimp said:
UPDATE
I received a call from Samsung corporate a few minutes ago. I was given the option of a brand new Note 7 or a refund, even though I bought the phone on Craigslist. I was even allowed to get a choice of color. I CHOSE TO GET A NEW PHONE.
A third party company called Stericycle will contact me within 72 hours to set up the exchange in a public place. I was given a reference number and a confirmation email in case I have any questions or not contacted within 72 hours.
Samsung verified my contact information from a previous ticket I had submitted. The rep told me that this is is the first day of the recall program for third party phones.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
Thanks for the update. Hopefully I will hear from them this week.
T33H00 said:
Thanks for your update!!!
How did you get the ticket claim?
I bought the phone on Craigslist too and they refuse to exchange it.
If you can show us how, it would be great.
Thank you
Click to expand...
Click to collapse
I kept calling. The third time they opened a ticket. I would just call again. I am still waiting for a phone call.
Sent from my XT1650 using Tapatalk
T33H00 said:
Thanks for your update!!!
How did you get the ticket claim?
I contacted 844-365-6197. This is the Samsung Note 7 Recall Hotline.
I also called and filed a claim with the US Consumer Product Safety Commission at 301-504-7908.
I bought the phone on Craigslist too and they refuse to exchange it.
Be persistent, courteous, and take down notes of who you spoke with, at what times, and never end the conversation without a reference number. I started calling Samsung on September 25th. Called the following day inquiring about the status, and at that time the rep stated that someone would contact me within 5-7 business days. Sure enough, someone contacted me back on October 2nd within the 7 business day window. I'm still not in possession of a replacement phone yet, though it seems close to happening.
If you can show us how, it would be great.
Follow this link on Android Central: http://forums.androidcentral.com/sa...et-your-used-second-hand-note-7-replaced.html.
Thank you
Click to expand...
Click to collapse
Good luck!
UPDATE as of October 5th at 1:00pm PST
I received a text, supposedly from Stericycle, which contained my reference number and stated that "Your new unit has been shipped out. The UPS tracking number is 1Z.....". Right now, the tracking number only shows that the unit is ready for pickup and is being delivered via 2nd Day Air. I also have two emails in my inbox describing how the replacement phone will be packaged and returned to Samsung, RSI Repair Services Inc in Plano, Texas.
If you recall from my earlier post, a rep said Stericycle will meet me at a public location to exchange the recalled device for the replacement.
This in no way is a complaint about the process. I much rather see progress which Samsung and Stericycle appear to be working on.
Received my replacement phone via UPS. Took the update that bike shows the green battery icon on the notification bar.
Sent from my SM-N930V using Tapatalk
hi guys i have 3 notes 7 ...... i made a test..
ill been charging one of them with the samsung quick charger ....and overheats everytime i plugged in
the subject number 2 .. this one ill been charging with.. blackberry charger folding type... and doesnt overheats
the number 3 ill been charging with an ipad charger and doesnt overheats...
the number one i mention..... i stopped 2 days ago for charge with the quick charge samsung adapter..... and is like miracle doesnt overheats ... and the battery has a long lasting use....
the best part all 3 are verizon.... 2 from the first batch and 1 from the replacements...... the replacement thats the one ill been charging with fast charging adapter ... is my test.... anyone that can reproduce and test please let me know thanks
As the title... I know you can uncheck a button and raise the charging limit to 80%, but just wanna know if there's a method, with root or not, with custom Rom or not, to completely remove the limit and make my Note 100% again?
Really sick of this limit [emoji24]
Sent from my SM-N930F using XDA-Developers mobile app
I'd love to know the answer to this question as well.
Sent from my SM-N930F using XDA-Developers mobile app
alexcarterkarsus said:
As the title... I know you can uncheck a button and raise the charging limit to 80%, but just wanna know if there's a method, with root or not, with custom Rom or not, to completely remove the limit and make my Note 100% again?
Really sick of this limit [emoji24]
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes, replace the phone with a safer one and stop risking yourself or people around you.
captainbirdseye86 said:
Yes, replace the phone with a safer one and stop risking yourself or people around you.
Click to expand...
Click to collapse
Samsung Germany is a mess and positively retarded: 3 weeks ago they told me someone will contact me "shortly" with procedure for the exchange. 3 weeks later still no such thing.
It's them who made this mess out of a great phone in the first place, and then their disastrous customer service only made it worse.
I'm just trying to lessen the inconvenience unfairly heaped upon me here
Sent from my SM-N930F using XDA-Developers mobile app
Extra 20% doesn't make much difference
So there are places where the exchange has not even started until now? That's bad!
Aimara said:
Extra 20% doesn't make much difference
Click to expand...
Click to collapse
It does for me... after a whole day of medium use during the work day, I'm usually forced to plug in with 5% or less. If I have 20% more, I'll have the peace of mind and won't have to think about the battery whatsoever again
Sent from my SM-N930F using XDA-Developers mobile app
alexcarterkarsus said:
I'm just trying to lessen the inconvenience unfairly heaped upon me here
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
and should the device fail and cause damage to you or your property, how much of an inconvenience would that be ?
nookcoloruser said:
and should the device fail and cause damage to you or your property, how much of an inconvenience would that be ?
Click to expand...
Click to collapse
Should that happen, I have a very very valid legal case to go against Samsung for failing to respond in a timely manner to my request for exchange long time ago ?
Sent from my SM-N930F using XDA-Developers mobile app
alexcarterkarsus said:
Should that happen, I have a very very valid legal case to go against Samsung for failing to respond in a timely manner to my request for exchange long time ago ?
Sent from my SM-N930F using XDA-Developers mobile app
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Where did you purchase your Note 7 from?
Ryland
alexcarterkarsus said:
Should that happen, I have a very very valid legal case to go against Samsung for failing to respond in a timely manner to my request for exchange long time ago [emoji56]
Sent from my SM-N930F using XDA-Developers mobile app
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Not if they claim it was caused when you circumvented their limiter ... is it worth the risk doing so rather than just suffer the minor inconvenience now.
Ryland Johnson said:
Where did you purchase your Note 7 from?
Ryland
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Amazon Germany
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alexcarterkarsus said:
Should that happen, I have a very very valid legal case to go against Samsung for failing to respond in a timely manner to my request for exchange long time ago
[/URL]
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You will not have any recourse as Samsung stated from the beginning to shut the phone off and do not use it until you get a replacement. If you choose to circumvent their warnings then you are assuming responsibility.
alexcarterkarsus said:
Samsung Germany is a mess and positively retarded: 3 weeks ago they told me someone will contact me "shortly" with procedure for the exchange. 3 weeks later still no such thing.
It's them who made this mess out of a great phone in the first place, and then their disastrous customer service only made it worse.
I'm just trying to lessen the inconvenience unfairly heaped upon me here
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For you as a European citizen the law is B+W. Samsung has NOTHING to do with your situation. You made your purchase through Amazon.de. If you log onto your Amazon.de account you will eventually find a help section that gives various advice of shoppers problems. If you are not satisfied with that you can further click on 'Contact us'. Here a new page will open where you can highlight your order and ask Amazon for a call back either now or when you are free.
I advise you click 'now' and your phone will ring immediately. You can then discuss your problem with the Amazon representative who will be most helpful.
IF you have one of the first batch, the Amazon rep' will send you a prepaid postal address where all you need to do is re-box your Note 7 and place the return label on the box, take it to your local post office where your printed receipt will be stamped dated and signed. As soon as Amazon.de receive that parcel you will be refunded directly to the method you paid originally. All done and dusted.
You have zero excuses for not doing this. Amazon.de will help you 100% with this situation. It wont cost you a cent. :good:
Ryland
DIXZ06 said:
You will not have any recourse as Samsung stated from the beginning to shut the phone off and do not use it until you get a replacement. If you choose to circumvent their warnings then you are assuming responsibility.
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That, is exactly why a legal case is necessary: did they really expect ppl to not use their phone, while not providing ANY recourse, either a replacement phone, any sort of replacement phone, or a speedy exchange? We paid big bucks for it... remember? That shining hole of 850€ in our bank account is screaming literally "compensation"
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alexcarterkarsus said:
That, is exactly why a legal case is necessary: did they really expect ppl to not use their phone, while not providing ANY recourse, either a replacement phone, any sort of replacement phone, or a speedy exchange? We paid big bucks for it... remember? That shining hole of 850€ in our bank account is screaming literally "compensation"
Sent from my SM-N930F using XDA-Developers mobile app
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Are you looking for a reimbursement, replacement unit or compensation? Had you contacted Amazon.de you would have received your money back within 7 days of your returning the purchase. That is the most any store will offer and better than some.
Let me add this. Thank God this was not the fruity brand. In this country once the plastic outer packing is broken the store will not replace it even though this is contrary to law.
There have been some genuine cases of stores not cooperating with those who have requested a full refund or exchange unit. Amazon.de is not, however, one of them.
Ryland
Ryland Johnson said:
For you as a European citizen the law is B+W. Samsung has NOTHING to do with your situation. You made your purchase through Amazon.de. If you log onto your Amazon.de account you will eventually find a help section that gives various advice of shoppers problems. If you are not satisfied with that you can further click on 'Contact us'. Here a new page will open where you can highlight your order and ask Amazon for a call back either now or when you are free.
I advise you click 'now' and your phone will ring immediately. You can then discuss your problem with the Amazon representative who will be most helpful.
IF you have one of the first batch, the Amazon rep' will send you a prepaid postal address where all you need to do is re-box your Note 7 and place the return label on the box, take it to your local post office where your printed receipt will be stamped dated and signed. As soon as Amazon.de receive that parcel you will be refunded directly to the method you paid originally. All done and dusted.
You have zero excuses for not doing this. Amazon.de will help you 100% with this situation. It wont cost you a cent. :good:
Ryland
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That part about Samsung not responsible for handling the exchange is simply not true: Samsung Germany specifically set up a webpage so customers who purchased Note7 through all channels in Germany could register their information in order for Samsung Germany to handle the exchange. And they replied repeatedly someone would contact me shortly for the detailed exchange plan... 3 weeks and nada
As for Amazon, it was them who initially pointed me to the Samsung Germany page, and that's about it. But you might be right, I should try them again
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alexcarterkarsus said:
That part about Samsung not responsible for handling the exchange is simply not true: Samsung Germany specifically set up a webpage so customers who purchased Note7 through all channels in Germany could register their information in order for Samsung Germany to handle the exchange. And they replied repeatedly someone would contact me shortly for the detailed exchange plan... 3 weeks and nada
As for Amazon, it was them who initially pointed me to the Samsung Germany page, and that's about it. But you might be right, I should try them again
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I am sorry to doubt you but I must on this occasion.
If you had called Amazon.de they would NOT have requested you contact Samsung. They have been instructed from day one to accept returns on all Note 7's.
Amazon.de will not request Samsung become involved as THE LAW states very clearly here in Europe that you MUST deal with the party who sold you the item. No one in Amazon has told you to contact Samsung. You are mistaken.
If you even mention Note 7 to an Amazon.de representative said rep will pee their pants to get that mobile from you. All contacts with Amazon.de are recorded and an email sent to you confirming the details of your call and action to be taken. Caution when you say you have spoken to Amazon as there will be a record.
Ryland
Amazon.de have not even sold the replacement Notes. I guess they are taboo in Amazon.de.
The chances are very slim
nookcoloruser said:
and should the device fail and cause damage to you or your property, how much of an inconvenience would that be ?
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The amount of people that had/have a ticking time bomb was/is counted at a total of 100 units out of the 2.5 million units first sold world wide. Not very high odds. I had bought one of the originals which didn't give me any problems, but after hearing the hype and that they would exchange it, I then got it replaced with a "safe" unit with green battery icon... all was good until this morning. Now they want me to only have 60% on a unit that THEY said (just like the original) works just fine! What kind of crap are these dummies playing? It does work fine. If it was not SO it would have failed very quickly, as they(news media) supposedly said happen on an commercial airplane, of all places..(I didn't know you could charge your phone on a plane, while in flight or what kind of games was this "person" playing to get it to so HOT) but it appears some moron was able to do this. Why and how I ask? hmmm... Anyhow, This has lead me to root the device in an attempt to circumvent their attempts at forcing BS on us. I have noticed that when the device is in (TWRP) recovery, it will charge up beyond 60%, so there is a (simple) way of getting around this BS; I just have yet to find it. I most likely will trade this in for the Galaxy edge s7, but i really like the S-pen so will have to wait an see how things go with the Samsung rep tomorrow; I guess if they can give me an unlocked international version like the duos I have now, I could live with that. They ARE basically the same except for just a few items (s-pen and USB type, if not mistaken)...but if not, Samsung will lose my business. What a bunch of F'd up'd individuals. Don't they product test their phones prior to launch, especially when using a new vender for batteries!? What kind of R&D are they working with (I work in R&D, this is complete BS)? My opinion IS this is just part of a BS deal with Apple, Inc. to settle some patent infringement crap from years ago. The truth is, anytime the mainstream news says something like this (over and over on all networks), it is always masonic BS. The fact is, unless you know someone with one that got burnt up, or at least got really really hot and started to smoke; I call it all BS. They really should have gotten to the bottom of this prior to exchanging any phones. These corporate morons always trying to save their own wallets and not anyone elses'. Should I find an all the time way to *fix* the 60% charge limit, I will post an update. Hope others will do the same. Without a doubt there IS a way. They did the limit by OTA update (that I didn't authorize in the first place-just forced pushed to phone) which is all software related anyhow...so there is a way by software to undo this error. :good:
KhunDee said:
The amount of people that had/have a ticking time bomb was/is counted at a total of 100 units out of the 2.5 million units first sold world wide. Not very high odds. I had bought one of the originals which didn't give me any problems, but after hearing the hype and that they would exchange it, I then got it replaced with a "safe" unit with green battery icon... all was good until this morning. Now they want me to only have 60% on a unit that THEY said (just like the original) works just fine! What kind of crap are these dummies playing? It does work fine. If it was not SO it would have failed very quickly, as they(news media) supposedly said happen on an commercial airplane, of all places..(I didn't know you could charge your phone on a plane, while in flight or what kind of games was this "person" playing to get it to so HOT) but it appears some moron was able to do this. Why and how I ask? hmmm... Anyhow, This has lead me to root the device in an attempt to circumvent their attempts at forcing BS on us. I have noticed that when the device is in (TWRP) recovery, it will charge up beyond 60%, so there is a (simple) way of getting around this BS; I just have yet to find it. I most likely will trade this in for the Galaxy edge s7, but i really like the S-pen so will have to wait an see how things go with the Samsung rep tomorrow; I guess if they can give me an unlocked international version like the duos I have now, I could live with that. They ARE basically the same except for just a few items (s-pen and USB type, if not mistaken)...but if not, Samsung will lose my business. What a bunch of F'd up'd individuals. Don't they product test their phones prior to launch, especially when using a new vender for batteries!? What kind of R&D are they working with (I work in R&D, this is complete BS)? My opinion IS this is just part of a BS deal with Apple, Inc. to settle some patent infringement crap from years ago. The truth is, anytime the mainstream news says something like this (over and over on all networks), it is always masonic BS. The fact is, unless you know someone with one that got burnt up, or at least got really really hot and started to smoke; I call it all BS. They really should have gotten to the bottom of this prior to exchanging any phones. These corporate morons always trying to save their own wallets and not anyone elses'. Should I find an all the time way to *fix* the 60% charge limit, I will post an update. Hope others will do the same. Without a doubt there IS a way. They did the limit by OTA update (that I didn't authorize in the first place-just forced pushed to phone) which is all software related anyhow...so there is a way by software to undo this error. :good:
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Click to collapse
Ok let's drop the conspiracy theories and do the math and the forecast projections on which Samsung would have formulated their final decision to kill the N7.
Firstly of 2.5 million recalled units, these include unsold inventory. There was actually just over 1 million units sold in the USA and around 200,000 in China.
Secondly now let's look at failures and projections.
100 incidents in NA over 34 days of device being on sale equates to 3 devices a day failing,
Assuming that failure rate continues based on those 1 million units after 1 year there would be 1068 incidents in USA
Now let's project that forward with Sales increasing to 6 million units sold in USA over the year, based on the failure rate reported by the CPSC we would be looking at 6,408 'dramatic'• failures.
[•clarification - a normal failure happens to all devices, a dramatic failure is the device frying itself and spewing smoke]
Now let's add Europe should the Note had been released there and estimate over a year it would have sold 10 million units, based on the actual failure rate of USA then we would be at 10,680
Add another 4 million units for China and Asian territories at 4,272.
So with a projected 20 million units based on the current failure rate of USA we would be looking at around 21,360 going up in smoke and potentially destroying property and injuring users..
Now that is only for year 1.
So we project forward. Let's assume in year 2 the devices shifted another 5 million units, and should the rate of failure be sustained we would then be looking at. 21,360 x 2 (second year) = 42,720 + additionally 5,300 total = 49,000 .... potential incidents.
The 'potential' number here shifts the normal risk / reward balance clearly more into risk than the possible rewards continued sales and incidents occurring would have brought.
Samsung are looking at a $17 billion hole in their account because of the Note 7. They did not cancel the device completely on a whim or media sabotage. They cancelled it because projecting forward based on the fact they could not resolve what we was causing them to fail, the potential damages and losses not only in liability but to the entire Samsung brand would be more than the $17 billion hole cancelling the device creates. That should tell you how serious the issue was and is.
But if you think you know better than Samsung and dream up conspiracy theories, please be my guest. The view from cloud cuckoo land must be breathtaking ....
But I think more of Samsung, and trust they made their decision based on the laws of probability and sound financial judgment. Clearly you think less of them if you think they would cancel a device and face a financial hole in their books based on media and Apple fanboys.
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
roirraW edor ehT said:
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
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I'm not mad? It's just kinda like really? I had two phones in the past that I bought new from Motorola and Oneplus that sent me brand new replacements. And my oneplus I owned for two MONTHS. I have had my 6 pro for 11 days I believe? It's just kinda like WOW. Haha my girlfriend and I were like no... we're not mad, but just cancel it.
Out of curiosity, for the sake of science, do you mind posting the logcat output capturing a few of these camera freeze up and reboot occurrences? Thanks
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
Or going by factory seconds where some did not make it out due to quality assurance checks, some phones are just born "frankenphones" at the factory itself.
zetsumeikuro said:
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
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Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
roirraW edor ehT said:
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
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True, they do label those as "refurbs" as well. Would make sense they'd be mailing those out as they probably have little to no stock of brand new phones. I wouldn't care too much if I got someone's return as long as there's no cosmetic issues or mechanical issues on the device.
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
The issue is the uncertainly on the degree of cosmetic/mechanical issues, making it a strict no from me at the retail price.
Ideal solution would be a $200 rebate on a certified refurb unit or a full refund for the inconvenience, stress, mental angst
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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I wouldn't accept anything but new within the first 30 days. In your case they definitely should be giving you a brand new one. You probably got a crappy rep, I would try again with another one. Easier said than done with how nonexistent support has been since launch. Within the first 14 days they're supposed to give new devices as a replacement. Good luck man!
Depending on how much I love the product, I usually try to rule out user error first because no product is bug-free or perfect, else simply I return it since it is clearly not worth my time trying to beta test their product and buy a more reputable and reliable product.
In the Android world, Samsung has excellent brand loyalty for this reason and something Google should learn from if they wish to retain their customer base and build brand loyalty.
I mean no disrespect at all to any fans of Samsung - I loved my Galaxy S3 a long time ago. But the way Samsung's software doesn't work well for my usage, and how they make some things not work as well as they do on Pixels made my wife and I return to Pixels and sell our Note 10+ after only a year and a half - and I usually keep a phone for 3 years or at least until it's no longer updated.
The Note 10+ hardware was top-notch. Couldn't stand the software, though, and my P6P is already working much better for my wife and I than the Note 10+ was.
Low inventory could result in sending refurbished one's...
Gytole said:
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
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Click to collapse
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the (replacement) phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch. Also, as mentioned, return window might be a deciding factor.
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
Morgrain said:
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch.
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miravision said:
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
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I had a couple minor quirks, but the dealbreakers for me were
a) random reboots (didn't bother me the first 1 1/2 days because they only happened in idle, but then the phone randomly rebooted whilst I used it to navigate, that was unacceptable)
b) heavy lens flicker, even with clean glass (random rays of light whenever in 70% of shot pictures against/ with the sun)
Since using the replacement device, I neither had random reboots nor any more heavy lens flicker. Its possible ofc that these were software and not hardware isses, but since I set up my P6 Pro replacement the same way that I set up the "original" p6 pro one (cable backup transfer from my previous phone), it's hard to find that out.
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement if it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him I was a little ambiguous with my phrasing and to this day I still wonder if it was a new phone.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago...
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement of it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him it was a little ambiguous with my phrasing.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago
Google has been doing this for years, this is nothing new.