Develop Bugs

Mobile data stays on while WiFi is on

I just unlocked my T-Mo GS2 and it's working great so far. Only thing I miss from my HTC Desire was that Mobile Data used to automatically switch off whenever I'm connected to wifi networks.
This doesn't seem to be the case here. Data indicator stays on even though I'm connected to my home wifi.
Is there a setting option that I'm missing somewhere?

I notice this as well. Its sporadic though. Data does sometimes drop off but not always.
ToastMan12 said:
I just unlocked my T-Mo GS2 and it's working great so far. Only thing I miss from my HTC Desire was that Mobile Data used to automatically switch off whenever I'm connected to wifi networks.
This doesn't seem to be the case here. Data indicator stays on even though I'm connected to my home wifi.
Is there a setting option that I'm missing somewhere?
Click to expand...
Click to collapse
Sent from my SGH-T989 using XDA App

Yes, yes! I thought it was my router or something. Sometimes the device will try and use mobile data even if I have a very weak cell signal and a very strong wifi signal. It usually works right after connecting to wifi, but after being connect for a long period of time, it seems to try and switch back to mobile data despite my wifi sleep policy being set to 'Never'.

ToastMan12 said:
I just unlocked my T-Mo GS2 and it's working great so far. Only thing I miss from my HTC Desire was that Mobile Data used to automatically switch off whenever I'm connected to wifi networks.
This doesn't seem to be the case here. Data indicator stays on even though I'm connected to my home wifi.
Is there a setting option that I'm missing somewhere?
Click to expand...
Click to collapse
Mine did this too all the time until I got a new Sim. I have only had it happen once since then.
Sent from my SGH-T989 using xda premium

I'm having the same issue. New sim.
Sent from my SGH-T989 using xda premium

This issue has already been posted somewhere.... I think in the battery thread. The fix was to get the Llama app and set up a profile to switch wifi off when no wifi available, and to switch 4G off when connected via wifi.

Wifi Fixer app in Market seems to be working nicely so far too.
Sent from my SGH-T989 using XDA Premium App

Aaron636r said:
I'm having the same issue. New sim.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
The only other thing I did besides a new Sim was a factory reset. Its only happened once since that and the new Sim. Also I turn wifi off and only on when I need it. Don't know if some are leaving it constantly on.
Sent from my SGH-T989 using xda premium

have the same problem , hopefully this is fixed

It's staring me in the face as I write this. Wifi connected, 4G on.
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Sent from my SGH-T989 using XDA App

Yea had that problem aswell. I just turned off 4g when I'm on wifi.
Sent from my SGH-T989 using XDA App

The system is going to turn on your data when it needs to check info or upload/download data that verifies your device or is of a sensitive nature to the system, such as purchase authorizations in the market. When our data connection is popping up while connected to wifi and you're not doing anything (like making a market purchase), there could be undesirable transmission of data going on. Not to say it's definitely malicious in nature, however like I said I do see data transmissions taking place for no apparent reason. Could be some app or widget I use has an auto update that does something to activate it, but as long as the app keeps transmission and activity levels minimal, it's unlikely to pop up on a security app that alerts based on excessive data usage.
Sent from my SGH-T989 using xda premium

OK, good to know that I'm not alone in this.
It seems that data isn't being used much while connected to wifi. About of 1mb of traffic through all the time that I was connected to wifi. That was a few hours of usage last evening, and then the whole night on idle.
The question is how is this affecting battery life when it just sits there doing nothing.
Sent from my SGH-T989 using xda premium

Mine has been doing that too, I figured out it was an app making it happen. For me it was the app "beat the traffic" because as soon as I uninstalled it, mobile data went away while on wifi.
Sent from my SGH-T989 using Tapatalk

brian6685 said:
Mine has been doing that too, I figured out it was an app making it happen. For me it was the app "beat the traffic" because as soon as I uninstalled it, mobile data went away while on wifi.
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
Same problem, same cause - except mine was a background thread for "Media Hub", which of course is one of those DRM crazy apps that will not work over WiFi. Ran it to just check it out, but nothing worth seeing there so that won't happen again.
When both were running, it seemed each app choose its own path for connectivity, probably related to how the app was coded. For example streaming from web via Flash used WiFi, but most other apps used 4G.
Edit: Add T-Mobile's "My Account" application as one that causes this to happen.

This seems like a side effect of a tremendous amount of bloatware on this phone. Some of those magenta apps only work on the mobile network. Sometimes you will notice that wifi only will show and then all of a sudden you see both the 4g and wifi on at the same time. Hopefully root will take care of the problem.
If it was programmed correctly it would not allow those background apps to update on the 4g network but it seems the coding leaves it open to start up even when on wifi. This is an assumption but from my tests, it seems that's what's causing it.

same issue here

if you guys believe this is a bug, please report it directly to samsung using the form in stickied in the forum
thanks

I reported as a bug prior to discovering its not really a bug. If you go into task manager and open the ram tab and kill all it goes away. I havent had this issue for 3 days now. Its gotta be one of the tmobile apps causing it.
AllGamer said:
if you guys believe this is a bug, please report it directly to samsung using the form in stickied in the forum
thanks
Click to expand...
Click to collapse
Sent from my SGH-T989 using XDA App

mikeyinid said:
I reported as a bug prior to discovering its not really a bug. If you go into task manager and open the ram tab and kill all it goes away. I havent had this issue for 3 days now. Its gotta be one of the tmobile apps causing it.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
What are you killing when you go to the ram tab?

Dropping network signal

Anyone else having this issue? I live in an area with good coverage not sure if its the phones radio or not. This isn't an issue with just data either, the entire signal triangle on the nav bar goes blank. This only happens for a few seconds (5-15) at s time, but sometimes happens more often than I'd like.
Was wondering if anyone else has experienced this.
Sent from my Nexus 7 using Tapatalk 2

I am experiencing a similar issue but I am still trying to trouble shoot it. What ROM and kernel are you on?

Rattles said:
I am experiencing a similar issue but I am still trying to trouble shoot it. What ROM and kernel are you on?
Click to expand...
Click to collapse
I'm on cm10 euroskank with their kernal, but had had the issue on every rom I've been on, a bit less on this one though. I wasn't really stock for long enough to see if it was an issue, nor did I update any ota's. Was there an ota that fixed radios?
By the way it doesn't seem to be a signal thing, but something with the radio or sim card because it drops from full strength to nothing at all.
Sent from my Nexus 7 using Tapatalk 2

I'm on rooted stock, I don't have the signal bar actually droppi, but the data network seems to cut out. Things don't load sometimes.
Sent from my SAMSUNG-SGH-I747 using xda premium

eallan said:
I'm on rooted stock, I don't have the signal bar actually droppi, but the data network seems to cut out. Things don't load sometimes.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Yea mine will totally drop signal and data and go blank triangle. Also seems to be switching from 3g to h, so I might be in a spot that's on the border of both. I'll see how signal is when I get back in nyc for school
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

iastonish said:
Yea mine will totally drop signal and data and go blank triangle. Also seems to be switching from 3g to h, so I might be in a spot that's on the border of both. I'll see how signal is when I get back in nyc for school
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Wifi does the same just as the lte radio, guess thats one of the causes of the Cell Radio Standby bug.

I feel like it's something with the S3 cause I had one on sprint and it was terrible.. it's better on at&t but I notice my brothers phone gets a better signal while right next to me
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

iastonish said:
Anyone else having this issue? I live in an area with good coverage not sure if its the phones radio or not. This isn't an issue with just data either, the entire signal triangle on the nav bar goes blank. This only happens for a few seconds (5-15) at s time, but sometimes happens more often than I'd like.
Was wondering if anyone else has experienced this.
Click to expand...
Click to collapse
I am having a big problem with this (on CM10). Even if the signal meter is full and blue, it's like data isn't flowing when the phone screen is off. I will miss a bunch of notifications until I wake the phone up. Then they come rushing in. I hope this is fixed really soon.

Heres what mine looks like with the blank triangle on cm10. On stock or touchwiz it will be a circle with a line through it like a censor sign. Anyone getting that? Or do i have a bad phone?
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Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

Heres on stock. It'll drop like this for a few seconds then kick right back. It's never a data drop though, just the entire phone signal like the sim card was taken out.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

Bump.... Looking for some input on this
Sent from my Nexus 7 using Tapatalk 2

I've had the same issues, completely stock and on AOKP. No matter what area I'm in I will have random data drop. I could have full signal but nothing loads. Once I turn airplane mode on then off again it works fine. The app Reset Connections also works.
Sent from my SGH-I747 using xda premium

biggstkk said:
I've had the same issues, completely stock and on AOKP. No matter what area I'm in I will have random data drop. I could have full signal but nothing loads. Once I turn airplane mode on then off again it works fine. The app Reset Connections also works.
Sent from my SGH-I747 using xda premium
Click to expand...
Click to collapse
This isn't a data drop though, it's the entire mobile network meaning I can't send texts, call, or anything. Has this happened to you?

Not sure if mine is related but I used to get the same thing (network dropping) accompanied by a soft reboot of Touchwiz. This happened on a stock rooted ROM with stock kernel.
Since I've switched to KT747 for Sammy kernel I think the issue has gone away or I just haven't seen it yet. I flashed to KT747 approx 5 days ago.

saj222 said:
Not sure if mine is related but I used to get the same thing (network dropping) accompanied by a soft reboot of Touchwiz. This happened on a stock rooted ROM with stock kernel.
Since I've switched to KT747 for Sammy kernel I think the issue has gone away or I just haven't seen it yet. I flashed to KT747 approx 5 days ago.
Click to expand...
Click to collapse
Thanks for the input, but I got it the worse on Aokp with kt kernel. I'm gonna get a new sim and see if it helps.
Appreciate the responses

I have been having the same problems to, no solution yet. I was on stock for a while before I rooted it. I had full 4g before I rooted the phone, then right after I rooted I started having problems the same as described here. I tried several different ROMs, and thinking it was an APN issue I tried several settings there. I haven’t been able to find anything yet, still searching and hoping for a solution.

JON123123 said:
I have been having the same problems to, no solution yet. I was on stock for a while before I rooted it. I had full 4g before I rooted the phone, then right after I rooted I started having problems the same as described here. I tried several different ROMs, and thinking it was an APN issue I tried several settings there. I haven’t been able to find anything yet, still searching and hoping for a solution.
Click to expand...
Click to collapse
I decided to flash back to stock before bringing it in to at&t and it has been happening less often. Did any of the OTA's effect signal or radio? I rooted basically right after I got it and flashed the ota killer, so i'm not sure if that had anything to do with it.
I'll keep you updated though.
edit: Spoke to soon, going to get a new phone tomorrow.

I may have figured out the problem, or at least a problem. After I rooted the phone it seems to have erased my IMEI#. The IMEI# now has all zeros. I found the thread on hear on how to fix the IMEI which I’ll do later tonight and see if that fixes my problems.

JON123123 said:
I may have figured out the problem, or at least a problem. After I rooted the phone it seems to have erased my IMEI#. The IMEI# now has all zeros. I found the thread on hear on how to fix the IMEI which I’ll do later tonight and see if that fixes my problems.
Click to expand...
Click to collapse
That's a different issue, but hope you get it back up and running.
Sent from my HTC One X using Tapatalk 2

I have heard of having data issues from a bad imei#. I called at&t after returning the phone to stock and they asked me to check the imei# and that's when I found out it was all zeros. Can the imei# being zeroed out mess with data connection?
Sent from my SGH-I777 using xda app-developers app

No internet, maybe blocked by T-Mobile on my Note 3

Hello everyone,
Since 2 days now, my 4G/LTE/EDGE symbols have been constantly appearing and dissapearing. I am in the NF1 firmware and rooted. It was working great but now it is like goin on/off like every 5 seconds. I think my data got blocked by T-Mobile but I'm really not sure.
You can see the video I recorded about the issue here
https://www.youtube.com/watch?v=-Vy0A4LQD_E
Anyone had this happened to them before?

moisesmcardona said:
Hello everyone,
Since 2 days now, my 4G/LTE/EDGE symbols have been constantly appearing and dissapearing. I am in the NF1 firmware and rooted. It was working great but now it is like goin on/off like every 5 seconds. I think my data got blocked by T-Mobile but I'm really not sure.
You can see the video I recorded about the issue here
https://www.youtube.com/watch?v=-Vy0A4LQD_E
Anyone had this happened to them before?
Click to expand...
Click to collapse
That's not normal, Never ran nf1 myself went straight to nf4. NF4 is basically a fix for issues that occurred with NF1, maybe update

louforgiveno said:
That's not normal, Never ran nf1 myself went straight to nf4. NF4 is basically a fix for issues that occurred with NF1, maybe update
Click to expand...
Click to collapse
It was working fine for one week, but I think they blocked my access to it. I'm trying to communicate and check what is the problem.
Phone calls and messages works great however, is only the data that is not working.

moisesmcardona said:
It was working fine for one week, but I think they blocked my access to it. I'm trying to communicate and check what is the problem.
Phone calls and messages works great however, is only the data that is not working.
Click to expand...
Click to collapse
You think you went over your allotted data limit? If that was so then the symbol would switch to 4G instead of 4Glte, Maybe you are right that you've passed your limit and maybe you should check settings/more networks/mobile networks and ensure that network mode is set to LTE/WCDMA/GSM and check that mobile data is enabled.........and my last guess could be that maybe your sim is loose or failing?

louforgiveno said:
You think you went over your allotted data limit? If that was so then the symbol would switch to 4G instead of 4Glte, Maybe you are right that you've passed your limit and maybe you should check settings/more networks/mobile networks and ensure that network mode is set to LTE/WCDMA/GSM and check that mobile data is enabled.........and my last guess could be that maybe your sim is loose or failing?
Click to expand...
Click to collapse
I think it is a bug in the system. I used 2056.47GB according to the My T-Mobile website (tethering non stop), but on the use tab it tells me I used 2048GB of Unlimited. Maybe that stopped my data. I guess on the 17th it will reset and I'll have internet again since calls and messages works correctly. Also, there's no alert on my account and neither a message sent, so my guess is their system just limit the data to 2048GB somehow.

2 terabyte wow. I use net10 on att towers and have massive data connection issues as of the past 2 days and i just put a new monthly on it.
note 3 4.4.2 stock rooted N900T

macgyver40 said:
2 terabyte wow. I use net10 on att towers and have massive data connection issues as of the past 2 days and i just put a new monthly on it.
note 3 4.4.2 stock rooted N900T
Click to expand...
Click to collapse
I called them and they said the data was not blocked and that it was not possible to block because it is unlimited, which I think is clearly a system bug or a hard or soft limit of 2048GB

I find it really hard to believe that you managed to use 2TB of data, even if you're tethering. I'm not saying you're lieing, but I think there's something wrong on the backend here that's not reporting appropriately.
There's obviously some kind of issue occuring when you authenticate on the T-Mobile network. My suggestion is either ODIN the phone back to stock and try again, or go into a Store and see if they can tell you anything about your account that's throwing flags at them.

I hope they did block you.

http://www.engadget.com/2014/08/13/t-mobile-cracks-down-on-data-abusers/?ncid=rss_truncated

Yeah I think they did that throttling thing because of me
Well, I'm hoping the 17th I get the internet again, of course more carefully. I was just looking at the "how much unlimited data means" limit and I seem to have found it.
If not, the reps said it could be the SIM Card and I have to go to the store then.

moisesmcardona said:
Yeah I think they did that throttling thing because of me
Well, I'm hoping the 17th I get the internet again, of course more carefully. I was just looking at the "how much unlimited data means" limit and I seem to have found it.
If not, the reps said it could be the SIM Card and I have to go to the store then.
Click to expand...
Click to collapse
How can you even call TMO with a straight face? 2 TB is abusing it, dude.

Can you try a few things?
1) Turn the phone off then back on see how long you have data for.
2) Force the data band of the phone and see how long data works for.
3) Put your SIM into a different device and see how long you have data for.
And of course if you can try all these things on a few different towers just to be sure.
Also can you try cooking an egg on your phone? That thing must be running pretty HOT.

yegoshin said:
Can you try a few things?
1) Turn the phone off then back on see how long you have data for.
2) Force the data band of the phone and see how long data works for.
3) Put your SIM into a different device and see how long you have data for.
And of course if you can try all these things on a few different towers just to be sure.
Also can you try cooking an egg on your phone? That thing must be running pretty HOT.
Click to expand...
Click to collapse
All of that was what the reps said me to do, but data doesn't work.
Here is the bug I suspect, which makes me believe data is turned off at 2048GB:
In this image, the data reported 2048GB, but it let me use a little more. It just stayed at 2048GB
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Here you can see that it is reporting what I really used before data was turned off:
I know I may have abused but still they didn't really said nothing about it, and they said blocking can't be done on the phone call. They said to visit the store for a phone/SIM checkup.

You can try to reset your NV values and modem. Below is a link to the thread with instructions.
http://forum.xda-developers.com/showthread.php?p=52735067
Sent from my SM-N900T using Tapatalk

I have just confirmed myself that this is indeed a system limitation by T-Mobile. Today my cycle reset and I got my data back.
So, in conclusion, T-Mobile unlimited plan indeed have the 2048GB limit.

I hope people aren't complaining about a 2 terabytes limit. I felt like I was abusing when going through 10 gigs a month.
Sent from my SM-N900T using Tapatalk

moisesmcardona said:
I have just confirmed myself that this is indeed a system limitation by T-Mobile. Today my cycle reset and I got my data back.
So, in conclusion, T-Mobile unlimited plan indeed have the 2048GB limit.
Click to expand...
Click to collapse
OMG...2TB of mobile data, that's insane!! Even I have The 105Mbps Comcast plan and I can only manage to use 170GB a month(streaming Netflix and downloading torrents everyday)

[Q] Wifi turning itself on

Hey, Everyone
I'm hoping someone might know why the wifi on my S8+ turns itself on and connects itself when I have all the wifi settings that I know of turned off?
I'm not rooted, the phone is about a month old and again, I have settings for wifi turned off, the smart switch is turned off and yet it still turns itself on and connects to the wifi that is available.
This device is a G955U GS8+ T-Mobile U.S. 64GB Date: 04/29/2017
Always, thanks in advance for any help and your time.

kaiserXDA said:
Hey, Everyone
I'm hoping someone might know why the wifi on my S8+ turns itself on and connects itself when I have all the wifi settings that I know of turned off?
I'm not rooted, the phone is about a month old and again, I have settings for wifi turned off, the smart switch is turned off and yet it still turns itself on and connects to the wifi that is available.
This device is a G955U GS8+ T-Mobile U.S. 64GB Date: 04/29/2017
Always, thanks in advance for any help and your time.
Click to expand...
Click to collapse
Mine does the same thing when it's close to the router. I've gone into wifi advanced and turned everything off that could trigger it also turned smart switch off. When I have the phone away from the router it doesn't happen, just wondering if there's a proximity setting somewhere I haven't found yet.

ggrant3876 said:
Mine does the same thing when it's close to the router. I've gone into wifi advanced and turned everything off that could trigger it also turned smart switch off. When I have the phone away from the router it doesn't happen, just wondering if there's a proximity setting somewhere I haven't found yet.
Click to expand...
Click to collapse
That is something to consider, since we can't find anything in the standard settings. I'm staying in a motel and the router is relatively close in proximity, 50-60 feet, in a building next door. I've never known or heard of wifi being tied into a proximity sensor. I don't know what the advantage or necessity could possibly be. But, I'm not a phone engineer.
Sent from my SM-G955U using XDA-Developers Legacy app

kaiserXDA said:
That is something to consider, since we can't find anything in the standard settings. I'm staying in a motel and the router is relatively close in proximity, 50-60 feet, in a building next door. I've never known or heard of wifi being tied into a proximity sensor. I don't know what the advantage or necessity could possibly be. But, I'm not a phone engineer.
Sent from my SM-G955U using XDA-Developers Legacy app
Click to expand...
Click to collapse
I'll look through some more setting and if I find anything I will post back here.

This was happening on my s7 edge and found found the xfinity app was the culprit.
Sent from my SM-G955U using Tapatalk

I think I found your answer.
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Sent from my SM-G955U using Tapatalk

djnikkofb said:
I think I found your answer.View attachment 4230064
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
No, this is simply do you want your device to scan for wifi networks. This is a standard option.

Thanks for trying. I can't find anything in settings, not in the Developer settings either.
It's bizarre because, as I mentioned, it auto connects when I'm at the motel.
I just checked in and I didn't use my phone for anything for about half an hour or more. I pick it up to use it and as I'm typing a text message I notice the wifi icon in the notification bar. So, it turned itself on when I got here. I went through all the settings and found nothing turned on or that is running in the background.
So, strange.
Sent from my SM-G955U using XDA-Developers Legacy app

kaiserXDA said:
Thanks for trying. I can't find anything in settings, not in the Developer settings either.
It's bizarre because, as I mentioned, it auto connects when I'm at the motel.
I just checked in and I didn't use my phone for anything for about half an hour or more. I pick it up to use it and as I'm typing a text message I notice the wifi icon in the notification bar. So, it turned itself on when I got here. I went through all the settings and found nothing turned on or that is running in the background.
So, strange.
Sent from my SM-G955U using XDA-Developers Legacy app
Click to expand...
Click to collapse
Do you have any apps that auto-connect such as tasker or something else that runs tasks based on time or location? Another thing is to check location-based apps that don't have turn on WiFi automatically when they need it to turn on.
Check out this article, which talks about how to check app permissions. I have my WiFi set to turn on when it comes close to my apartment and turn off the sound when I leave a geographic radius of my apartment. Even if my WiFi is off if my GPS locates that I'm within my apartment's radius, it turns on based on rules I set using MacroDroid.
It may just be an app that has the permission to turn on WiFi when it needs to connect or do SOMETHING with your phone.
PS, I'm making no promises, I'm just thinking Occam's Razor.

EMUI 10 stable connectivity issues

I just updated my phone to EMUI 10 stable. I am having all kinds of connectivity issues. The biggest one is using mobile data. If I am on WiFi and then switch to mobile data only. I no longer have internet connectivity. I have to put the phone in airplane mode and then switch out of airplane mode. Everything seems to work at that point. Anyone else having issues with mobile data. WiFi I don't have any issues with internet connectivity or apps getting data.

Mshawnlane said:
I just updated my phone to EMUI 10 stable. I am having all kinds of connectivity issues. The biggest one is using mobile data. If I am on WiFi and then switch to mobile data only. I no longer have internet connectivity. I have to put the phone in airplane mode and then switch out of airplane mode. Everything seems to work at that point. Anyone else having issues with mobile data. WiFi I don't have any issues with internet connectivity or apps getting data.
Click to expand...
Click to collapse
Did you start from fresh after emui 10 final? Meaning reset device? Try that
Sent from my EVR-L29 using Tapatalk

Still waiting for the update. U updated through Hicare or is it OTA. WHICH COUNTRY
Sent from my EVR-L29 using Tapatalk

Limeybastard said:
Did you start from fresh after emui 10 final? Meaning reset device? Try that
Sent from my EVR-L29 using Tapatalk
Click to expand...
Click to collapse
I did try doing a network reset. I will try that again. I was trying to avoid doing a factory reset.

ogoobaby said:
Still waiting for the update. U updated through Hicare or is it OTA. WHICH COUNTRY
Sent from my EVR-L29 using Tapatalk
Click to expand...
Click to collapse
I did the update via settings/system update. I live in the United States.

Mshawnlane said:
I did try doing a network reset. I will try that again. I was trying to avoid doing a factory reset.
Click to expand...
Click to collapse
It's always best doing a factory reset when a major firmware update has occurred. In this case emui 9 to 10. Good luck.
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Mshawnlane said:
I did the update via settings/system update. I live in the United States.
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Click to collapse
Ok, thanks
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Limeybastard said:
It's always best doing a factory reset when a major firmware update has occurred. In this case emui 9 to 10. Good luck.
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Click to expand...
Click to collapse
I will give that a try and let everyone know if that corrects the issue.

Limeybastard said:
It's always best doing a factory reset when a major firmware update has occurred. In this case emui 9 to 10. Good luck.
Sent from my EVR-L29 using Tapatalk
Click to expand...
Click to collapse
I did the factory reset and that did not fix the issue. As soon as I switch from wifi to mobile data anything that requires internet access no longer works. If I turn off mobile data and then switch it back on the data works. I will keep searching for an answer.

Mshawnlane said:
I did the factory reset and that did not fix the issue. As soon as I switch from wifi to mobile data anything that requires internet access no longer works. If I turn off mobile data and then switch it back on the data works. I will keep searching for an answer.
Click to expand...
Click to collapse
If it's any consolation since emui 10 I get blank spaces in my cell signal. Was never like that on 9.1 even when I rolled back once .
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
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I chatted with Huawei support in the Hicare app. They suggested that I downgrade back to emui 9. Not the answer I wanted.

Mshawnlane said:
I chatted with Huawei support in the Hicare app. They suggested that I downgrade back to emui 9. Not the answer I wanted.
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Click to collapse
Comical.
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Mshawnlane said:
I chatted with Huawei support in the Hicare app. They suggested that I downgrade back to emui 9. Not the answer I wanted.
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Click to collapse
Did they mention how to roll back to emui 9.1? I wanna do that. I'm having the same issues now.

Till a patch gets to us. I put the mobile data icon and wifi icon on the pull down screen. A toggle off then back on brings mobile data back on. Don't like the notification on how much data I have used while screen is off. How do you stop that notification.

fitrockx said:
Did they mention how to roll back to emui 9.1? I wanna do that. I'm having the same issues now.
Click to expand...
Click to collapse
You will need to download the Hisuite app and connect your phone. Once you connect your phone. Click on update. It will tell you that your phone is on the latest update. There is an option to select the previous update. Which is version 9. Here is the link. https://consumer.huawei.com/en/support/hisuite/
I just did this and all is working now. Be patient when it is download emui 9 in the app. It took me about 10 or more minutes. Also make sure the screen on the phone stays on while it is downloading Emui 9 or you will have to reconnect. Good luck!

Im always exclusively on 4G LTE and not WiFi , hoping those blanks in my mobile connection is superfluous since I haven't had any connection issues or noticed any so far.
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---------- Post added at 11:09 PM ---------- Previous post was at 10:58 PM ----------
Mshawnlane said:
You will need to download the Hisuite app and connect your phone. Once you connect your phone. Click on update. It will tell you that your phone is on the latest update. There is an option to select the previous update. Which is version 9. Here is the link. https://consumer.huawei.com/en/support/hisuite/
I just did this and all is working now. Be patient when it is download emui 9 in the app. It took me about 10 or more minutes. Also make sure the screen on the phone stays on while it is downloading Emui 9 or you will have to reconnect. Good luck!
Click to expand...
Click to collapse
Did your mobile data connectivity chart show blanks also ?
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I didn't check my data mobile chart before restoring my phone back to EMUI 9. All I know is using mobile data was terrible. It would stop working after sometime. I would have to put the phone in airplane mode and then take it out of airplane mode. I will just wait on EMUI 10 after a few updates.

Mshawnlane said:
I didn't check my data mobile chart before restoring my phone back to EMUI 9. All I know is using mobile data was terrible. It would stop working after sometime. I would have to put the phone in airplane mode and then take it out of airplane mode. I will just wait on EMUI 10 after a few updates.
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Click to collapse
Ok, I'm not getting that symptom, just the blanks, cheers.
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Mshawnlane said:
I didn't check my data mobile chart before restoring my phone back to EMUI 9. All I know is using mobile data was terrible. It would stop working after sometime. I would have to put the phone in airplane mode and then take it out of airplane mode. I will just wait on EMUI 10 after a few updates.
Click to expand...
Click to collapse
Rolled back to 9.1.0.348 yesterday. Smooth as silk and wonderful battery life again, not that battery life was bad on 10, just better on 9.1for me.
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Limeybastard said:
Rolled back to 9.1.0.348 yesterday. Smooth as silk and wonderful battery life again, not that battery life was bad on 10, just better on 9.1for me.
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Click to collapse
Hopefully Huawei will push an update in the next week or so to clear all the issues up with 10. I will certainly be a little more careful with updating my phone with the next 10 release. The good thing is I have two Mate 20X phones. I install the update on my backup phone before installing 10 on my daily driver.