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Thought ill do this to help people that are thinking of sending their phone in for repair.
If its fast, if they do a good job etc..
I called up Samsung UK at 9am UK time 21/05/12 and told them what's wrong with it
This is what is wrong with it;
The screen pops out about quater of a MM on the bottom right
-The phone doesnt always charge when connected to the charger (this has happened about 5times within a month)
-The phone switches off randomly sometimes (This has happened about 3 times within a month)
-Sometimes when i remove the charging cable. On the screen it says charging/ disconnected continuously, If i wasnt aware of it, it would keep happening and burn my screen since the same image is on the screen none stop (This has happened 2 times within two weeks)
-If i shake my phone i hear a rattle sound on the upper back of the phone (This has been there since i bought the phone)
-The touch screen isnt as responsive from when i bought it (I have to take my finger off the screen and try again sometimes)
-WiFi and 3G stops working and i have to reboot my phone to be able to use it (This has happened countless of times)
Some of these faults only happen sometimes but they have happened more then once within a short period of time.
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Click to collapse
Quite a lot right? lol. The women took it quite well haha.
They said the bag will be sent out within two working days with Royal Mail, and the repair will take from 5 to 10 working days. I have to send it with other information like proof of purchase contact details etc..
I asked what happens if they send it back and the same/ new faults are still there?
She said we will try and repair it again and if its no good on the 3rd try then they will send me a new one.
The call took about 20minutes. I was on hold for about 5minutes total.
So let the games begin.
ps I set this as my background for fun
LoL @ background!
hope they take care of it...
I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-
Another thing.. the packaging they gave me is an utter joke.
Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)
I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.
I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.
I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.
I want to send it back three times because then they will send me a brand new one on the 3rd go haha.
I'm going to post it tomorrow morning.
Hope it works out for you.
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Smokeey said:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
Every iPhone comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.1 With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC. And if your iPhone needs service under the plan, Apple technical support representatives can even set up a repair during the same call.
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Click to collapse
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
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Click to collapse
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
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Click to collapse
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Flippy125 said:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Its quite funny.
The best thing is that the iPhone doesnt devalue much.
Orange_furball said:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
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Click to collapse
RedBlueGreen said:
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
Click to expand...
Click to collapse
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
WiredPirate said:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
Click to expand...
Click to collapse
Every iPhone comes with one year of hardware repair coverage
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Click to collapse
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
RedBlueGreen said:
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
Click to expand...
Click to collapse
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
WiredPirate said:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
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Click to collapse
well me and my dad was with him so its basically my own experiance too..
I dont see why anyone would buy extended warranty .. its a rip off.
btw just one hour and i can post my phone =O
That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.
Sent it!
I'm using my mums HTC wildfire for now lol
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
johdaxx said:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
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Click to collapse
That sucks. How much does it cost to ship over to.. lets say the UK
Still haven't received it yet
I think it should come today or tomorrow.
Hi,
I sent my phone to HTC for repair as the screen was yellow and had poor battery life
they changed the screen and the battery and its amazing now
there are no yellow spots and it works like a charm
the battery lasts 1.50 days dispite heavy use
for those having issues please send it to HTC.
If u send it back to your retailer for an exchange u are not guaranteed to get a phone without an issue, screen especially whereas sending the phone to HTC they make sure there are no issues after a repair they have done a good job and Im really happy with the phone now
8 years I buy HTC phones and have very good experience with them.
Only once I had a issue with my phone, they picked up and returned the machine fixed in 3 days.
htc will fix/replace your device if it has yellow spots?
100% its called Mura. Tell them and they will replace the lcd and u wont face the issue ever again as it s a known issue
Mine had this issue mainly and the new screen rocks
they are easier to deal with then apple... i will never buy another apple product mainly because of their customer service...
DallasGT01 said:
they are easier to deal with then apple... i will never buy another apple product mainly because of their customer service...
Click to expand...
Click to collapse
Thats odd, I had an ipod touch a few years back and my experience at the time was really positive. I had a problem and scheduled a visit online, went down to the local mall and gave it to them, they swapped it out for me. I've never had that good of an experience with anything else I own. Of course, that was the only new apple product I've ever had, so maybe regular apple users have a different experience, dunno.
I also have sent my HTC off for repairs (to some place in houston). It wasn't the screen, I had a problem with my mobile data that all but stopped working indoors and barely worked outdoors. I'll see how that goes. They did tell me that if they need any parts, it will cost me $20 because my One X is from france, whatever that means. Its really sad though, I don't really have any other usable android devices at the moment so I'm stuck using my work's blackberry while I wait. I hate that thing, I feel like i've gone back to the 90's.
That's very strange they ask $ 20 for it because HTC warrantee is worldwide.
The phone they fixed for me that time was a HTC Artemis P3300 from the US and I live in Holland. They didn't charge anything.
bveditz said:
I also have sent my HTC off for repairs (to some place in houston). It wasn't the screen, I had a problem with my mobile data that all but stopped working indoors and barely worked outdoors. I'll see how that goes. They did tell me that if they need any parts, it will cost me $20
Click to expand...
Click to collapse
The battery lasts 1.50 days dispite heavy use
What sort of heavy use, can you post some stats, wondering if I need a repair ? bet a few other people are thinking the same
pickup9785 said:
The battery lasts 1.50 days dispite heavy use
What sort of heavy use, can you post some stats, wondering if I need a repair ? bet a few other people are thinking the same
Click to expand...
Click to collapse
Hi,
Im a recruiter so i have to constantly make calls a lot of calls.
Also to achieve this i had to do the following
wifi sleep policy disabled when asleep
i also disabled apps like books, movies, watch, sound hound, google + fm radio stuffim never going to use to see the disable button u need to uninstall updates first.
these ate battery like hell cos they were running in the background.
Hope that helps
viniturb0 said:
Hi,
Im a recruiter so i have to constantly make calls a lot of calls.
Also to achieve this i had to do the following
wifi sleep policy disabled when asleep
i also disabled apps like books, movies, watch, sound hound, google + fm radio stuffim never going to use to see the disable button u need to uninstall updates first.
these ate battery like hell cos they were running in the background.
Hope that helps
Click to expand...
Click to collapse
Screenshot of the usage and display time please. Otherwise I think you have the same battery everyone else has...
Also Stock unrooted phone I believe? If so can perfectly compare with my usage.
Laurentius26 said:
That's very strange they ask $ 20 for it because HTC warrantee is worldwide.
The phone they fixed for me that time was a HTC Artemis P3300 from the US and I live in Holland. They didn't charge anything.
Click to expand...
Click to collapse
Yeah, they said because I live in the US and I purchased a phone from france and the repair place is in the US they would need to special order parts. Who knows. I'm actually a little concerned since they mistyped my email address (luckily I got the email anyway since I own the domain) on the rma info and even though they received the device on wednesday (according to the post office), there have been no updates to the website that they've received or are repairing it. So... I'll have to call them again and see what happened.
There is something to be said to buying devices directly from a local carrier.
bveditz said:
Yeah, they said because I live in the US and I purchased a phone from france and the repair place is in the US they would need to special order parts. Who knows. I'm actually a little concerned since they mistyped my email address (luckily I got the email anyway since I own the domain) on the rma info and even though they received the device on wednesday (according to the post office), there have been no updates to the website that they've received or are repairing it. So... I'll have to call them again and see what happened.
There is something to be said to buying devices directly from a local carrier.
Click to expand...
Click to collapse
I sent mine off to HTC too in the UK. They picked it up on Wednesday, Thursday evening it was showing as device received on their repair tracking.
Today afternoon it is showing as in repair.... :\ hopefully i get it middle of this week as i have no phone to use whatsoever. hopefully they will fix my yellow spot, i think the gorilla glass was not sitting properly on the LCD. as when i pressed it slightly it was gone.
xl VipeR lx said:
I sent mine off to HTC too in the UK. They picked it up on Wednesday, Thursday evening it was showing as device received on their repair tracking.
Today afternoon it is showing as in repair.... :\ hopefully i get it middle of this week as i have no phone to use whatsoever. hopefully they will fix my yellow spot, i think the gorilla glass was not sitting properly on the LCD. as when i pressed it slightly it was gone.
Click to expand...
Click to collapse
Better luck than me... My phone was delivered on the 13th but never made it to 'received'. I now have an escalation ticket into HTC to find it. It took a few calls to them for them to even care that my phone was missing, they just kept saying that the repair place was probably behind. I then had to call them for an escalation ticket, then had to call a few days later to re-do the escalation ticket because the last guy didn't do it properly, then a call a few days later to get someone assigned to the escalation ticket. I'm now at the few days mark again, so I'll have to call again on monday and can hardly wait to hear the response this time.
I couldn't use the blackberry any longer, so I spent the other night screwing with my old captivate to at least get it working again so I'm not living in the dark ages anymore.
So, after a bunch more calls back and forth, they finally found my phone. At which point it sat for a couple more weeks while they ordered parts. Then they called back with the bad news. Apparently they can't order the parts because it's an international phone and due to copyright laws (supposedly) they can't ship the parts it needs overseas. The only options are to 1) return the phone, 2) send the phone to HTC France or 3) Replace the phone with an AT&T One-X. Obviously #1 is out. #3 isn't a great choice either, because the AT&T isn't as good as the International version, and so I discussed #2 with them. #2 apparently is only an option if I have a French shipping address, which obviously I don't. So, I'm pretty much out of options.
I think I may just take them up on replacing it with the AT&T one, and since it's new, I'll just ebay it and take the money to -mostly- pay for the S3. I really liked the One-x, but I don't want the limitations it already has (SD & Battery) combined with the more severe limitations of the AT&T version (dual core, 16gb storage - I can't use LTE so that's not a benefit).
Luckily my captivate has been holding up during this whole fiasco, but It's really on it's last legs.
bveditz said:
Yeah, they said because I live in the US and I purchased a phone from france and the repair place is in the US they would need to special order parts. Who knows. I'm actually a little concerned since they mistyped my email address (luckily I got the email anyway since I own the domain) on the rma info and even though they received the device on wednesday (according to the post office), there have been no updates to the website that they've received or are repairing it. So... I'll have to call them again and see what happened.
There is something to be said to buying devices directly from a local carrier.
Click to expand...
Click to collapse
It happened to someone else too. It's not parts, it's this...
BarryH_GEG said:
This makes sense but not for the reasons given. The U.S. One X's have the "app picker" disabled; users have to pre-set an event in settings for a single action to occur when clicking on a link in an app. Those sold outside the U.S. present a list of apps to choose from each time you click on a link just as every other Android device. Making sure the U.S. versions didn't have this feature enabled therefore violating Apple's patent is what held them up at customs. HTC U.S. restoring that feature, even on an international device, would be in violation of the patent. So if they had to replace the motherboard they couldn't load the international s/w on it and they have no alternative ROM with the feature disabled that runs on Teg3.
Click to expand...
Click to collapse
BarryH_GEG said:
It happened to someone else too. It's not parts, it's this...
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Click to collapse
Great, thanks for that explanation. I didn't really understand and I don't think the HTC guy knew or was able to explain it either.
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
This is to acknowledge the receipt of your concern and also to inform that the same has been highlighted to the Executive Escalation Team( CEO's Desk).
Click to expand...
Click to collapse
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
jujuburi said:
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Click to expand...
Click to collapse
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
chwads2k8 said:
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
chaitanya87 said:
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
Click to expand...
Click to collapse
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
jujuburi said:
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
Click to expand...
Click to collapse
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
stoney73 said:
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Click to expand...
Click to collapse
kdskamal said:
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
Click to expand...
Click to collapse
I would DEMAND a new phone!
only iphone has a total replacement policy n thus the price:
well i had a camera issue with note 1 on the very first week,i hd rooted the phone but helpfully(xda) there was unroot,n i gave the phone to the service centre it took them 7 days to replace my front camera,but all was well,and yes availability of parts for a newly released device is hard.the person who inspected my device said front camera is only for video chatting that was the noobest reply i got,have a patient i hv a gult feeling ur problem will be solved.and as far as htc n google are concerned there have very small bussiness foot print in india,so samsung is a good choice for indians
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
I second you telling them to give you a new device. Either they fix it now, or they give you a new phone and you'll give back the parts. It's unacceptable that THEY mess up your phone and give it back, and then don't have the parts to change it... Fine... It's a new device, no new parts yet, but then give you a new phone to replace the busted up one!
You went in for a new CHARGER
and now you have to walk out with a NEW PHONE because THEY messed up!
D4rkShadow said:
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
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Click to collapse
I called them yesterday and they said come and see, we have changed the 'Gorilla Glass' (the pronunciation made me laugh hard), see if you are satisfied. I went and checked the screen thoroughly and there was NO scratch and they indeed changed the front glass. But yea, there were two or three small dents at the metallic border, and the back cover is scratched as well, but this isn't my iP5, so I didn't give a damn at that plastic.
But for the issue I submitted the device, that was long charging problem, it is NOT resolved. Device is still taking same time like before. Now I am gonna try with a different charger or cable, and if it's not good I will ask them to replace the device.
One thing I did learn, these service center guys should go back to school and learn ABCD first, but I doubt that, because I don't think they have any better IQ than Forrest Gump.
i talked with them regarding exchange, they said " sorry we don't do that, we only replace faulty parts "
Discovered a some white dead pixels today. It's like some light leaking trough a couple pixels. Returning the tablet today. Someone else with dead pixels?
Sent from my SM-P605M using XDA Premium HD app
84tdan said:
Discovered a some white dead pixels today. It's like some light leaking trough a couple pixels. Returning the tablet today. Someone else with dead pixels?
Sent from my SM-P605M using XDA Premium HD app
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Click to collapse
I got a decent screen after four replacements. I hope you are lucky and only need one
iiSo say we all!! from my SM-P6OO
Tried to return the note today for a replacement. But the carrier (VIVO here in Brazil) from wich i bought the tablet refused to give a replacement, refund neither. Bought exactly 10 days ago.
Here our Law say that the consumer has the right to replace within a 30 days time frame. But every major carrier give a **** about that (actually every retail store does this) and don't play by the rules. Now i must send to Samsung for repair. Yes, repair. I should wait 1 month to receive the same tablet with a new screen.
Now i'm going to sue the company, just to get what i am entitled. Just saying... i think your guys in US or in Europe, don't have to worry about this kind of stuff.
84tdan said:
Tried to return the note today for a replacement. But the carrier (VIVO here in Brazil) from wich i bought the tablet refused to give a replacement, refund neither. Bought exactly 10 days ago.
Here our Law say that the consumer has the right to replace within a 30 days time frame. But every major carrier give a **** about that (actually every retail store does this) and don't play by the rules. Now i must send to Samsung for repair. Yes, repair. I should wait 1 month to receive the same tablet with a new screen.
Now i'm going to sue the company, just to get what i am entitled. Just saying... i think your guys in US or in Europe, don't have to worry about this kind of stuff.
Click to expand...
Click to collapse
Well done and good luck!!
iiSo say we all!! from my SM-P6OO
84tdan said:
Tried to return the note today for a replacement. But the carrier (VIVO here in Brazil) from wich i bought the tablet refused to give a replacement, refund neither. Bought exactly 10 days ago.
Here our Law say that the consumer has the right to replace within a 30 days time frame. But every major carrier give a **** about that (actually every retail store does this) and don't play by the rules. Now i must send to Samsung for repair. Yes, repair. I should wait 1 month to receive the same tablet with a new screen.
Now i'm going to sue the company, just to get what i am entitled. Just saying... i think your guys in US or in Europe, don't have to worry about this kind of stuff.
Click to expand...
Click to collapse
I would've asked to talk to a manager and if they still said no got loud about a device that cost a lot and how they aren't replacing it under warranty. Once the managers get involved and a crowd gathers they just give up and give it over due to the bad publicity they are getting from you...
ultramag69 said:
I would've asked to talk to a manager and if they still said no got loud about a device that cost a lot and how they aren't replacing it under warranty. Once the managers get involved and a crowd gathers they just give up and give it over due to the bad publicity they are getting from you...
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Click to collapse
Did just that. Went to the store, and spoke to the manager. Who still refused to replace the tablet. A crowd was watching and the damage for their image was for sure worse than the "cost" of replacing my gadget. I walked away with the tablet and my lawyer (my wife) sued today the company. We have already an appointment with the judge on 01/30 this month to make a deal. I also did a lot of bad publicity on social networks.
Some people are stupid, they think nobody will sue them. I will continue using my note with the dead pixel until i get a brand new later this month. Maybe i will root the hell out of it just for fun.
84tdan said:
Did just that. Went to the store, and spoke to the manager. Who still refused to replace the tablet. A crowd was watching and the damage for their image was for sure worse than the "cost" of replacing my gadget. I walked away with the tablet and my lawyer (my wife) sued today the company. We have already an appointment with the judge on 01/30 this month to make a deal. I also did a lot of bad publicity on social networks.
Some people are stupid, they think nobody will sue them. I will continue using my note with the dead pixel until i get a brand new later this month. Maybe i will root the hell out of it just for fun.
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Click to collapse
:laugh: Blimey I thought you were joking about sueing - Best of luck mate
So I decided to share my experience with Google so far. An experience that unfortunately is still ongoing. I'll start by saying the last pixel device I purchased was the nexus 6p. Decided I was going to try the pixel 6 pro as I was intrigued with the new features and Google tensor capabilities.
Release day comes. I try to preorder the 6p and the website keeps crashing before I can complete the order. After 2 hours of trying, I suddenly get a message say they were out of stock. I was bummed. I decided to try later that night and to my surprise everything was back in stock and I was able to finally submit my order.
After waiting a week or two, my device finally ships and arrives. I have the phone for 2 weeks and suddenly the system board completely fries. Screen totally black and will not power on. I Google my options and find a page where Google recommends taking it to an "authorized repair shop". The shop is nearly 45 minutes away. I take it there only to be told "they will see what they can do". A few days later I get a call and they say the system board is fried and I should contact Google to have a replacement sent out. I already knew the system board was likely fried from the symptoms. The "repair shop had no parts to fix the phone and had no replacements in hand to swap mine out with. So what was the point in trying them? I ended up wasting 3 hours of driving time just to be in the same position I was.
So I contact Google and initiate a replacement request after waiting on hold for over 1 hour. I pick the "rush" option where they send the device and put a hold on your account until you send back the old phone. After a week, my replacement still wasn't shipped. I had to contact Google support and after the 4th try, they finally shipped out the replacement. As soon as I received the replacement, I sent back the defective unit with the prepaid label they included. It was due back December 16th to avoid charges. I tracked my package and it showed Google received it December 9th. Ok .. great. End of story right? Nope!
December 16th rolls around and I get a notice saying I didn't send back the defective device and I would be charged the full amount of the replacement device. Furious that I once again would have to reach out to Google, I replied to the email from my last support ticket to let them know they once again messed up and incorrectly charged me. I receive a reply saying my issue would be escalated. After 3 days I heard nothing else. I replied to email asking for an update and again, no response. So I decided I would have to once again get a call from Google. The support person clearly had no idea what they were doing and I was told they were going to escalate the ticket and I would hear back in 24 - 48 hours. 3 days later, still have not heard back. So once again, time to contact Google. Again, same result as I was given no answers and the ticket was escalated and still have not heard anything back.
So it has now been 2 weeks that I was incorrectly charged and $973 was stolen from my account. Google obviously does not want to fix this as it takes 5 seconds to confirm with tracking number that I sent the device back and issue a refund. At this time I feel like I need to look at other options because they simply will not resolve the issue.
Has anyone else ever had this awful experience with google trying to get an incorrect charge removed/reimbursed? I am thinking of disputing the charge through my bank to see if they have better luck, but not sure if that is the best answer or not. One thing is for sure, Google will NEVER make another dime from me as long as I am alive. 2 weeks and they still have not corrected a mistake THEY made and returned my money? Outrageous. I wouldn't expect this level of support from the worst company in the world.
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
Good advice above on the charge back. I have heard of that happening.
Google employees don't so support, they farm support, shipping and repair out to Ingram. They suck.
Bummer! It's needle in a hay stack to get good googleeeee support all in one place!
selayan said:
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
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Click to collapse
Yea I first started with email, pretty much got blown off, then I requested a call twice, both times resulting in the same "we will escalate your issue and you'll hear back in 1 or 2 days", and this last time I used chat. Surprisingly, the chat person has been replying to my emails, but still unhelpful as the replied are "your issue has been escalated, please allow us another 1- 3 days to resolve your issue" every 3 days. I just don't understand how a company is allowed to operate in this way. Yes accidents happen and companies sometimes screw up, but then they are quick to own and resolve it. Definitely hasn't been the case here. Especially with doing this right before the holidays when money is tight? I'm comfortable right now, but a lot of people can't afford to have $973 stolen from them.
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
scott.hart.bti said:
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
Click to expand...
Click to collapse
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
Morgrain said:
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
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Click to collapse
Thanks. Appreciate the feedback and advice. You know, you are 100 percent correct with sending things back. No one really thinks about it because a majority of the time it goes smoothly, but when there are issues it's extremely difficult to prove and any extra steps/precautions would be critical. I will start doing this going forward as I am a very precautions person and have little trust in the way everything operates nowadays.
I finally got an email from Google a few hours ago saying they were "processing a refund". Disturbing part is it says it can take up to 14 days. So hopefully at this point it's resolved and the money shows up. I notified my bank to seize looking into this matter for now and hold the claim to avoid any issues you mentioned. What an absolute nightmare. I truly can't understand how they are a successful lucrative company and have support comparable to a kindergarten student at a lemonade stand.
bobby janow said:
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
Click to expand...
Click to collapse
At first it was a hold until December 16th when they sent an email saying they never received it and it turned into a legit charge. Unreal, but finally seem to be making progress as per my last post.
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
scott.hart.bti said:
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
Click to expand...
Click to collapse
Do a search for Samsung, Apple, (insert name of company here) and you will find the same results. It's just the way it is and always has been. Just much more pronounced now in this day of covid and people not working and everyone understaffed.
Yes, my experience with Google warranty was very similar.
The problem is these ass clowns are using FedEx Ground and they take their sweet ass time. Not only with this shipment but literally every shipment for me that's ever touched their system for the last year has been delayed. If not stated no delivery information available, what???
I used to work for FedEx Express. There was pride in there their work ethic and getting people their stuff typically within minutes of the commitment time at the latest. Now they just don't give AF.
Yes, they charged my card too. I called fraud and had them reach out to FedEx Ground and fix their lazy delivery style.
In addition, Google was very slow to admit that my old phone was overheating from no user error whatsoever. That process took two months. They definitely didn't send me a replacement that was an unlocked bootloader.
What a nightmare.
I bought an open box 6 Pro from Best Buy and it randomly decides to have a stuck green pixel and a giant line across the screen. Trying to exchange it has been hell because it has to be another open box and they are hard to catch but I managed to today. The phone rep guy just added it to my original order and it's gonna be here tuesday. No mention of returning the one I have.