Today I switched from Sprint to Tmobile business. Everything else is working, but I can't receive (i can send) text messages. We have already refreshed the network settings. I noticed on my mytmobile page it has my phone listed as a galaxy watch, but I don't think that has anything to do with it? Should I do a hard reset of the phone, or is this an issue with Sprint z2 forces on Tmobile in general? Any simple solution to try? I'm waiting to hear back from Sprint technical support.
PS they just suggested I try the Sim card in another phone. This after it was escalated
Thanks,
Theodore
Related
Hi all. I am not on AT&T so I apologize for posting here but I wasnt sure where else to seek help. Hopefully someone may have an idea.
I recently got a phone on the Pelephone network in Israel. It is a Galaxy S3.
I am able to send SMS texts with no problem. I am also able to receive texts from other phones in Israel no problem.
For the first day or two everything went OK but then suddenly I stopped receiving texts from my friends in the US. They receive mine, but I cannot receive theirs.
My company tried diagnosing this with carrier. They insist everything should work. All the right plans are activated, etc. They even swapped out the SIM. After that the SMS worked fine again for about a day, and then, like last time, stopped working...so people in the US can still receive mine, but I cannot receive their replies anymore.
They are replying in the same way as in the past (replying to my text) so it did work...it just stopped.
I have tried a factory reset which didnt help.
Any ideas?
Hey guys
I'm having an issue where some of my received SMS messages are getting cut off at the end. The last part is essentially being replaced with the word "null".
Details
-Happens on stock message app (regardless of whether Textra or GO SMS are installed), Textra, and GO SMS
-Affected messages are usually over 160 characters
-Not all messages over 160 characters are cut like this
-Has happened with 2 contacts, one on H2O wireless
-I'm using a rooted T-Mobile Note 3 running stock TW on 4.4.2 with the NE6 build and the NF1 baseband. Was happening before I flashed the new baseband
I've searched for a similar issue, but I haven't found anything like it. Do you guys know what it could be? Thanks in advance:good:
Wow, that's a new one to me....My first guess would be something funky happening on T-Mobile's end. Maybe call Tech Support and have them reset you? That's just a wild guess, though....
Sent from my SM-N900T
I'm having the same exact issue. On tmobile prepaid with my HTC One. No resolution so far with TMobile.
on tmobile chat support now, they tried to get me to master reset. been having this issue for a while now. thought it might be an iphone thing, but turns out android users also have this happen to their texts. im on the t-mobile htc m8 firmware 3.32.531.2 ARHD 22.2. will report back if anything is resolved
so technical care is looking into it. they said they will do something with my signal and monitor it for 3 days. ill get a call back when everything seems fine. will try to report back when they do contact me
ok so they said everything is fine on the network. all of the texts are going thru correctly so my phone SHOULD be downloading and displaying them correctly. so they said it could either be my phone or my sim card. they are shipping me a new sim card. if this happens again i will switch sim cards out. last resort will be a phone replacement. again i will try to report here any further info if anyone is interested
Same exact issue I've had for a couple months now and numerous others. New sim card or replacement phone didn't help (HTC ONE M8)- it's definitely something with T-mobile .. https:// support.t-mobile.com/thread/73266 an active thread about this matter too. They'll keep giving you the run like they've been doing to me the past month. ( i had to make space between https:// and support since I have less than 10 posts..)
So I recently ported from Sprint to Verizon and now to ATT within a little over a month. After just completing the port to AT&T I am getting strange email notifications about a voicemail I missed which seems to be for totally different people.
No notifications are showing on my phone and when I check my phone it is saying I have none. However almost daily now I am getting email alerts and the voice message attached of a email to someone else.
When I hoover over the message on gmail it shows up as @smsvoice.sprint.com all coming from 724 area code. This didn't happen with the month I spent on Verizon, just a day or so after getting my number ported from Verizon to ATT and getting the phone up and going.
Phone is a LG G4, bone stock.
The software used to play the messages showing through email is called Smith Micro Software.
Would like to figure out why I'm getting these. If anyone has experienced this or knows what it is I would greatly appreciate it.
Hello,
To better assist you, your thread will be moved to your device Q&A forum linked below.
http://forum.xda-developers.com/g4/help
The experts there may be able to help. Good luck.
It's more likely connected to the operator, rather than the phone.
I searched here and google and saw only a few hits on google, but there wasn't much information. I recommended a Robin when they were on super-sale a few months ago to a friend. She is a teacher and says that several parents who text her aren't getting through, although she can text them on her Robin using T-Mo SIM. She said that the T-Mo guy said he wasn't familiar with the Robin and told her to get a new phone
I told her that it sounded impossible since all text, voice and data is universal and that a phone should not be able to discriminate what carrier the text originated from.
I had her DL Android Messenger and try that as her text app and she said "it didn't work" although I didn't press her what exactly didn't work w. the app because we were emailing each other. Also had her restart. I asked her if she knew if these VZN/ATT people were on iPhones (maybe the people were trying to text her on iMessage (or whatever the iOS text app is called?) but she wasn't sure. She also has access to a Verizon flip phone that her brother has and she says that indeed texts from his phone don't go through to her phone.
She's going to let me look at the phone this weekend and I plan on checking if there are any filtering or settings that might be causing her not to get texts from VZN or ATT phones and then clearing the text app's (not sure what the default text app is on the Robin) data. She says that she can get texts from T-Mo and she will be bringing the brother's VZN phone for me to test. I will report back what / if anything that I find in this thread.
Does anyone have any ideas or suggestions what might be causing this / have ever heard of such a thing?
TIA
Two days in a row now, incoming calls don't ring your phone and text messages timeout on the phone before being sent.
Called Tmobile US customer care. They said that they have multiple reports of this. They said they're working with samsung and expect a bug fix...no time frame given.
I've found that restarting the phone recitfies the situation temporarily. It's like the phone/sim is getting lost in the server and needs to be restarted to be recognized again.
I am using the new R15 sim that came with the phone. My wife also has this issue, new S20fe and new R15 sim. 3rd phone in house is S9 with a sim from 2017...working great.