Related
Greetings.
Since today I haven't been able to download apps I purchase in the Market. It all started with a message relating to the change over from Google Checkout to Google Wallet and I believe I had to accept a new agreement, which I did.
After trying to purchase the game I received a message about an error with the purchase using Google Wallet and I would receive an email updating me on the purchase.
Now the game is in a constant state of 'Starting download', and force kill and wiping cache and changing/checking credit card haven't solved the issue.
I wrote many more details about it in another thread started by someone with similar issues, only he posted in a Droid forum:
http://forum.xda-developers.com/showthread.php?t=1465777
Also there was something different about all the other receipts I usually get back from the Market:
http://forum.xda-developers.com/showpost.php?p=21865779&postcount=21
I'm inclined to think it's an issue relating to that Checkout to Wallet transition and possibly because I'm in Canada? Could it also be related to the fact I used a VPN to sign up for Google Music, would that have messed up the country location for my Google account?
Just a few more quick details in case you don't visit the above link... free apps will download, as well as paid ones that I uninstall and reinstall. It seems that all new apps won't download but it let me refund another one I attempted to purchase after it wouldn't begin the download.
Thanks for the feedback,
rAy
Wipe data from Market and Google Framework Services, reboot, and give it another shot...
I seem to recall the Google message saying something about the Market having to reset, so you may have jumped the gun a little...
Well my issue seems to be resolved. It was most likely a Wallet issue, and I believe that deleting and re-entering my credit card fixed it, only it took some time (I'm assuming they tried to charge it again overnight because I woke up with the game already installed successfully this morning and was also able to buy another app. I'm thinking the info got mixed up when they changed me over from Checkout to Wallet.
Give that a try if you get the same issue!
rAy
Sent from my Galaxy Nexus using xda premium
I can't seem to dl any paid apps at the moment from either my SGSII or my Galaxy Nexus. I can dl free apps OK but get "an error occurred. Please try again" message on any paid app.
I was able to dl from the internet but not from the market app itself and I have never had issues before.
Anyone else having an issue like this today? I'm in Canada by the way on Rogers and always have been able to dl paid apps...
I have cleared the cache and wiped the app data and rebooted each device but still get this error when trying to do paid apps...
Bump... Anyone?
I have the EXACT same issue. I've had a ticket open with Google support for 8 days now... and they have failed to get back to me about much of anything...
JFMFT said:
I have the EXACT same issue. I've had a ticket open with Google support for 8 days now... and they have failed to get back to me about much of anything...
Click to expand...
Click to collapse
May I ask what country youre in? You have the SAME issue as me? Can you install free apps but just not the PAID apps?
I now seem to not be getting push notifications from Gmail and things as of this morning anymore either and again... This affects BOTH my GNEX and my SGSII so I know its NOT device related...
Ive read some other threads on Market Issues that are SOMEWHAT the same but not exactly and followed their instructions to fix the issue such as... Deleting my Google account and re adding it, Deleting my credit card and re adding it, etc and nothing has worked...
I mut have deleted the app cache and data like 30 times on EACH device and rebooted like 30 times on each device and still I get the same error...
FRUSTRATING!!!
At least I know its not JUST ME and if I had to GUESS.. Id say that this issue has to do with the switch from Google Checkout to Google Wallet...
*EDIT* My push notifications from Gmail have returned but the Market Error still exists!!! GRRRRR!!!
So... I got a reply from Android today and they advised that I uninstall all market updates to rectify this issue. I did so on my SGSII and rebooted my phone and low and behold.... IT FIXED THE ISSUE... I will try it on my Nexus too if I need to...
EDIT - It did not fix the issue completely as I still get this error but after a couple trys it will let me in to purchase apps ONLY on my SGSII...
Ok so... I did what they said and uninstalled the market updates from my SGSII and it seems to have worked... well... kind of...
I still get the error but now if i try it like 3 times or so it finally lets me purchase paid apps BUT...
I went to do this on my GNEX but since market v3.4.4 CAME with the device there is NO update(s) to uninstall and as such I still CANT purchase paid apps from my GNEX market app... :-(
For ANYONE who is having the same issues as I am, keep an eye on this thread because I wont stop until I figure this out...
Ok, so... I got another email from the help desk telling me to factory reset my device(s) and that should fix it (even though this is CLEARLY NOT device related) so I backed up my items from my GNEX ONLY (as I seem to now have a 75% properly functioning market now on my SGSII as I mentioned in my previous post and dont wanna mess with it) and factory reset and it STILL did not work!!!
I then tried another tip I found here and cleared the cache from the "download manager" app AND again from the Market and THAT did NOT work either!!!
This is getting VERY upsetting!!!
Again... For ANYONE who is having issues like this or similar please keep an eye here as I will continue to post any progress.
I fixed it by deleting all updates to market in Settings/Applications/Manage?Market app. Google Talk could then work as well.
Have the exact same problem now.
Not sure what the issue is!
Have done all the "regular" fixes.
Drives me nuts tbh!
Running AOKP B27, stock Kernel.
Did anyone ever get this fixed? I'm having the same issue on multiple ROMS...currently running Codename Android 1.4.0 I can download free ones no problem but not paid apps....
I'm running AOKP B27 with Trinity Kernel and just bought Poweramp off the market a couple hours ago for $1.99 (48 hour special)...
I had the same problem. I tried all the other poosible solutions, the " Settings > aplication > all > Google Services Framework and force stop, clear cache then reboot your phone." solution did it for me
I doubt anyone ever wanted not to update an app, but I have Tweedle installed, and I want to stick to a particular version. I've unchecked automatic updates in Google Play settings, but twice Google has forced the update on me without asking me.
Today though, it started downloading the update, I stopped it. Then after a while, it started doing the same thing again, and I stopped it. Third time though, I wasn't around, so the update was installed. Delinking the app from the Play Store using Titanium Backup doesn't work either.
However, my point is, if I don't want to update an app, why the hell is Google shoving it down my throat even without my permission, and moreover when I have denied it?
Addendum: I have unchecked automatic updates of the said app individually too.
It might not be google doing it. I remember reading Facebook bypassing google updates a while back.
Are you sure it's being updated via the play store?
Sent from my Galaxy Nexus using Tapatalk 2
tiny4579 said:
It might not be google doing it. I remember reading Facebook bypassing google updates a while back.
Are you sure it's being updated via the play store?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
yup. Had the Play Store open, and saw the download progress.
Tried detaching the app from the market using titanium backup?
Yes, as mentioned in the op
Been searching a solution with no luck. When I try to update, or download new apps, I get an error for the google play store saying "APP NAME" could not be downloaded due to an error. (963). I have tried removing my google account and clearing cache in TWRP then readding my google account, but it still doesn't work. Any help would be appreciated.
I'm in the same boat with no real solution yet,... I'm working on it though. Tried clearing cache and reinstalling rom to no avail.
If you say you reflashed and it still didn't work try a full format. The problem could also lie in your account. Try your account in another phone (if available) or try creating a new account. Also it's strange that no mention of this error (963) can be found anywhere
I just started getting this error very annoying. Running stock, not rooted, htc one m8
Sent from my HTC6525LVW using Tapatalk
I'm having same issue I can't download or update from the play store. I'm on an htc one m8 rooted s off running latest bad boyz rom. I never had the problem before til after I updated the Rom.
I'm getting this error too.
Is there any fix for that ?
I've also been getting this silly error lately. Seems that the connection keeps dropping the whole time and it constantly re-downloads the app/update. Just to have it throw out the error after a while.
I've got the updates to download eventually, after uninstalling the Google Play updates form apps in settings. After that it removed the generic Google Play icon from desktop/app drawer and replaced it with vendor.android.etcetc. At which point I could download the update fine but as soon as it started to install the entire Google Play crashed. It did this 3 times though, afterwards it installed the update fine and for some reason even the "Google Play" icon is back at homescreen/app drawer.
Don't know if it's a feasible solution but it worked for me to do updates. Seems like only HTC One m8 specific problem for now? I ran the updates at the same time from 4 devices(Galaxy S6 Edge, Note 10.1 tablet and a local carrier made android phone(cheapy in other words)). It worked on all of them except the HTC One M8.
BerndM14 said:
I've also been getting this silly error lately. Seems that the connection keeps dropping the whole time and it constantly re-downloads the app/update. Just to have it throw out the error after a while.
I've got the updates to download eventually, after uninstalling the Google Play updates form apps in settings. After that it removed the generic Google Play icon from desktop/app drawer and replaced it with vendor.android.etcetc. At which point I could download the update fine but as soon as it started to install the entire Google Play crashed. It did this 3 times though, afterwards it installed the update fine and for some reason even the "Google Play" icon is back at homescreen/app drawer.
Don't know if it's a feasible solution but it worked for me to do updates. Seems like only HTC One m8 specific problem for now? I ran the updates at the same time from 4 devices(Galaxy S6 Edge, Note 10.1 tablet and a local carrier made android phone(cheapy in other words)). It worked on all of them except the HTC One M8.
Click to expand...
Click to collapse
You had the problem on 4 devices with the same Google account connected?? Have you tried switching to another Google account? Or have two added and changing the account?
I had this last night. I fixed it by uninstalling the updates to Play Store and clearing it's data/cache.
As an aside I had updated Play Store from APKMIRROR prior to this problem.
TwinAdk said:
You had the problem on 4 devices with the same Google account connected?? Have you tried switching to another Google account? Or have two added and changing the account?
Click to expand...
Click to collapse
No, I said it seems like it might only be a HTC One M8 specific problem. I ran the same update on 4 devices(For a game) and the only one that had the error was my HTC One M8, all of the other devices updated all their various updates without any problems at all.
4 Devices, 4 different Google accounts. Only the M8 had error when updating.
Though by the looks of the post by Chris it seems that uninstalling the Google Playstore updates worked for him as well. Don't know if it might be a problem that crept in with the latest updates to M8 devices for Play store, but even if that is the case then I don't know why there aren't more people complaining about the same issue.
Just started having this particular problem as well. Had a similar issue earlier on but with a different error code and if I restarted my phone, I could download apps again no problem. Now, the only way for me to fix the problem is by uninstalling the updates to the Play Store. Wonder what the issue is.
Just trouble shooting here but, what kind of apps has everyone been having this problem with? I've only tried to download games recently and continue to have this problem. Every now and then one works. Gonna try some other kind of apps now and report back.
I'm also having trouble with the same error code. :/ I uninstalled an app and tried to reinstall it and this error code came up. I'm pretty sure last night several apps updated just fine though, so it's very strange. I'm just trying to download a free game that I haven't really had any trouble with before. I'm also on a m8. Clearing the search history and turning off WiFi didn't work.
Sorry to sound like a noob, but a couple people mentioned uninstalling the latest Google play store update but I have no idea how to go about doing this. Any help with that would be appreciated.
Update: Got it working again. I uninstalled the latest play store updates, opened it back up, got a different error code (906). Cleared the cache, uninstalled, opened back up and then it worked. Don't really know why.
Hi,
I had the same problem, too with my HTC One M8 (on Android Revolution HD 41.0). Uninstalling the Play Store Updates eventually worked for me. Though, for some reason I had to uninstall them twice. The reason could have been that at the first time, I had stopped the Play Store App previous to uninstalling the updates (only at the second time, when I didn't stop the app beforehand, a seperate uninstalling screen popped up).
Cheers
Update: It seems that it only worked for a short time. I could only install one app(which definetly didn't work beforehand) after about 15 minutes I tried to install another app which didn't work; however, when I repeatedly uninstalled the Play Store updates I could install the second app as well. Maybe the Play Store silently installed some updates in the meantime!? :/
Does anyone know how to prevent the Play Store from installing updates of itself automatically until the whole issue is fixed?
I have the same problem from today ,witch I think come from that I updated Google Play Service.
My fix
The way I fixed it was by deleting the files already downloaded (they accumulate after failed download to big amounts of memory) in ''HTC One_M8\Internal storage\Android\obb'' (you might want to delete updates from your Play Store app as well just in case).
name of the folder you want to delete might be hard to find but easy way to find it is by searching for the name of the publisher of the app you are trying to delete which you can find in play store on the app's page
hope it helps, good luck
I've uninstallled Google play store updates and cleared the cache, it is now fixed
error 936
I thing I found the problem. Some app put information on SD card. I remove the app information on SD card (move dack to internal Memory). Then I download the update. The update OK,no problem.
Dan the wolf said:
I thing I found the problem. Some app put information on SD card. I remove the app information on SD card (move dack to internal Memory). Then I download the update. The update OK,no problem.
Click to expand...
Click to collapse
You are absolutely right!
I have experienced this weird issue after moving to SD a lot of apps. So to sort it out it is necessary to uninstall and then install the each app from the playstore or just move them back to the internal storage before updating.
Hi there,
I left my phone on (i927, CM11, 4.4.4) when I was away and when I returned, I noticed that there are multiple error messages. They appear all the time, even after a reboot.
These are the errors I am getting:
Unfortunately, Google Play services has stopped.
Unfortunately, the process com.google.process.gapps has stopped.
Unfortunately, Google Services Framework has stopped.
Also, when I try to log into Google Play , it says Authentication Required and won't let me retry to login.
Any advice would be much appreciated.
Many thanks in advance!
azwindsor said:
Hi there,
I left my phone on (i927, CM11, 4.4.4) when I was away and when I returned, I noticed that there are multiple error messages. They appear all the time, even after a reboot.
These are the errors I am getting:
Unfortunately, Google Play services has stopped.
Unfortunately, Google Services Framework has stopped.
Also, when I try to log into Google Play , it says Authentication Required and won't let me retry to login.
Any advice would be much appreciated.
Many thanks in advance!
Click to expand...
Click to collapse
Go into settings apps and find and open Google play settings.
Try to uninstall updates of it then reboot and open Google play again.
#
Sent from my LG-H815 using XDA Labs
steadfasterX said:
Go into settings apps and find and open Google play settings.
Try to uninstall updates of it then reboot and open Google play again.
#
Sent from my LG-H815 using XDA Labs
Click to expand...
Click to collapse
Many thanks for the quick response! It seems that less errors are popping up, but they still do. Google Play still doesn't work.
azwindsor said:
Many thanks for the quick response! It seems that less errors are popping up, but they still do. Google Play still doesn't work.
Click to expand...
Click to collapse
Which gapps do you have inatalled?
Sent from my LG-H815 using XDA Labs
I also had this problem since the beginning of February IIRC. I figured out what happened with logcat: libgmscore.so crashes the gapps process due to an illegal instruction. Asus TF101 users also report this issue. That tablet uses a Tegra 2 SOC, like our phone, and it doesn't support neon instructions, which the latest versions of the Play Services apparently use without bothering to check for proper support in the CPU. So, at least for now, the solution is to downgrade and prevent updates to play services. See this thread for details: https://forum.xda-developers.com/ee...to-fix-crashing-google-play-services-t3557521
It's been working fine for me since I did that, but I'm kinda appalled that Google is so reckless.
Edit: the right variant for our phones, if you're still on a 4.0 ROM, is 034. You don't need a system app remover, just uninstall updates for Google Play Services.
Wr4i7h said:
I also had this problem since the beginning of February IIRC. I figured out what happened with logcat: libgmscore.so crashes the gapps process due to an illegal instruction. Asus TF101 users also report this issue. That tablet uses a Tegra 2 SOC, like our phone, and it doesn't support neon instructions, which the latest versions of the Play Services apparently use without bothering to check for proper support in the CPU. So, at least for now, the solution is to downgrade and prevent updates to play services. See this thread for details: https://forum.xda-developers.com/ee...to-fix-crashing-google-play-services-t3557521
It's been working fine for me since I did that, but I'm kinda appalled that Google is so reckless.
Edit: the right variant for our phones, if you're still on a 4.0 ROM, is 034. You don't need a system app remover, just uninstall updates for Google Play Services.
Click to expand...
Click to collapse
This sounds very promising, many thanks for sharing your experience and the fix! I will try it and post the results here.
I will also try to find out what gapps I have installed just in case.
Have this problem too
Wr4i7h said:
I also had this problem since the beginning of February IIRC. I figured out what happened with logcat: libgmscore.so crashes the gapps process due to an illegal instruction. Asus TF101 users also report this issue. That tablet uses a Tegra 2 SOC, like our phone, and it doesn't support neon instructions, which the latest versions of the Play Services apparently use without bothering to check for proper support in the CPU. So, at least for now, the solution is to downgrade and prevent updates to play services. See this thread for details: https://forum.xda-developers.com/ee...to-fix-crashing-google-play-services-t3557521
It's been working fine for me since I did that, but I'm kinda appalled that Google is so reckless.
Edit: the right variant for our phones, if you're still on a 4.0 ROM, is 034. You don't need a system app remover, just uninstall updates for Google Play Services.
Click to expand...
Click to collapse
I had this problem too. I was running a custom ROM - Omni ROM 4.4. I also observed that everything was fine if I didn't update Play Services. However, some apps (eg current Gmail app) require it.
I have since gone back to stock ROM (ICS 4.0.4). The problem now is syncing issues. Not every Google service can sync. EG- Contacts, Keep, Calendar. _ they can't sync. WhatsApp and SwiftKey also cannot connect to my google account. That's where I'm at now. But at least, the phone is usable. It's the syncing problem that I was searching for a solution for and I saw this thread.
TheoFitchner said:
I had this problem too. I was running a custom ROM - Omni ROM 4.4. I also observed that everything was fine if I didn't update Play Services. However, some apps (eg current Gmail app) require it.
I have since gone back to stock ROM (ICS 4.0.4). The problem now is syncing issues. Not every Google service can sync. EG- Contacts, Keep, Calendar. _ they can't sync. WhatsApp and SwiftKey also cannot connect to my google account. That's where I'm at now. But at least, the phone is usable. It's the syncing problem that I was searching for a solution for and I saw this thread.
Click to expand...
Click to collapse
Late reply, but if you use Google Play services 10.0.84, as in the post I linked, sync will work again.
Update: According to this post, the issue will be fixed properly by Google soon. So get ready to delete those directories to allow Play services to update themselves.
use beta gps from here:
http://www.apkmirror.com/apk/google-inc/google-play-services/google-play-services-10-5-48-release/
Hi all, many thanks for all of your responses. I didn't get to try Wr4i7h's suggested fix, but updating Google Play to the latest version today has solved the problem!