I have had this device since it came out and the WIFI has always disconnected every 10 minutes. It's so bad I don't even use WIFI anymore because if I'm playing slither.io it will disconnect me randomly. Motorola support is completely useless I have done everything they asked me to like turn off WIFI scanning or turn off my router security. The thing is I have had the Moto G1, Moto G2, Moto G3, Moto X Pure, and the Moto Z2 Force and only my Z2 Force does this. I still use my Moto X Pure and the WIFI has never disconnected unless I left my house where my WIFI is. I asked them to fix it in a OTA update a year ago and they ignored it and continue to release useless security updates. Motorola support even tried to say it was just my Z2 Force when I owned two of them because the first one I bought had a dead proximity sensor so I ordered a replacement and the WIFI on both disconnects. I currently have the Verizon model any support would be appreciated.
Hybrid Theory said:
I have had this device since it came out and the WIFI has always disconnected every 10 minutes. It's so bad I don't even use WIFI anymore because if I'm playing slither.io it will disconnect me randomly. Motorola support is completely useless I have done everything they asked me to like turn off WIFI scanning or turn off my router security. The thing is I have had the Moto G1, Moto G2, Moto G3, Moto X Pure, and the Moto Z2 Force and only my Z2 Force does this. I still use my Moto X Pure and the WIFI has never disconnected unless I left my house where my WIFI is. I asked them to fix it in a OTA update a year ago and they ignored it and continue to release useless security updates. Motorola support even tried to say it was just my Z2 Force when I owned two of them because the first one I bought had a dead proximity sensor so I ordered a replacement and the WIFI on both disconnects. I currently have the Verizon model any support would be appreciated.
Click to expand...
Click to collapse
Did you at any point get the device replaced? I've had it for a couple of months and no problems with WiFi.
Edit:. I just see you have the Verizon version. I have AT&T.
Sent from my Moto Z (2) using Tapatalk
wrenhal said:
Did you at any point get the device replaced? I've had it for a couple of months and no problems with WiFi.
Edit:. I just see you have the Verizon version. I have AT&T.
Sent from my Moto Z (2) using Tapatalk
Click to expand...
Click to collapse
I have had two and they both do it I've given up the Moto Z2.
Hybrid Theory said:
I have had two and they both do it I've given up the Moto Z2.
Click to expand...
Click to collapse
So it's probably something with the Verizon version.
Sent from my Moto Z (2) using Tapatalk
I've had three of these (two warranty replacements, one for the vibrate motor, and the second, I can't even remember why Oh, the mods stopped "lining up" ), and I had this problem some time in the past, but I either fixed it somehow, or it went away with a replacement. Now my current z2 force is doing it. There are SO MANY wrong theories about how to fix it, did we ever narrow it down to a Lenovo / Google update problem? I feel like there was an update not too long ago.
efdisastet said:
I've had three of these (two warranty replacements, one for the vibrate motor, and the second, I can't even remember why Oh, the mods stopped "lining up" ), and I had this problem some time in the past, but I either fixed it somehow, or it went away with a replacement. Now my current z2 force is doing it. There are SO MANY wrong theories about how to fix it, did we ever narrow it down to a Lenovo / Google update problem? I feel like there was an update not too long ago.
Click to expand...
Click to collapse
I threw this phone in the garbage it was the most miserable experience I ever had. For $800 I didn't expect a scratched up screen after 1 month and trash WiFi.
Related
(alternate fix)
hi, guys!!
This is my first post where I will show you how to fix the
Auto shutdown problem until we get an official fix from
Sony.
Let's start:
Go to the Dial pad and type*#*#3646633#*#*
This will take you to engineer mode
Now go to Bandmode>SIM1 and unthick EGSM900, GSM850, WCDMA-GLR-850, WCDMA-GSM-900.
Now click set and that's it.
You may experience worse reception in places with bad reception but atheist you will be able to use your phone, that's why it's a temporary fix. I have been using this method for one month and it has worked.
I'm not an expert so if I am wrong in something please correct me ?
I forgot to mention that if you have 2 SIM card repeat the process on the second one
Just FYI, there's already an official fix, it's going to a Service Center to get your faulty battery replaced by a newer one without the issue. If you unit was manufactured in 2016 then you already have the new battery and are exempt from the issue, if you got your unit in 2015 and are experiencing random shutdowns, the warranty should cover you...
mbc07 said:
Just FYI, there's already an official fix, it's going to a Service Center to get your faulty battery replaced by a newer one without the issue. If you unit was manufactured in 2016 then you already have the new battery and are exempt from the issue, if you got your unit in 2015 and are experiencing random shutdowns, the warranty should cover you...
Click to expand...
Click to collapse
Yeah, I know but some people just don't have time to leave their phone in costumer service for minimum a week besides this method works pretty well.
Sphairax said:
Yeah, I know but some people just don't have time to leave their phone in costumer service for minimum a week besides this method works pretty well.
Click to expand...
Click to collapse
Besides I bought my phone in January and I got this problem. I have taken it to the service center 3 times where they changed the battery 3 times.
Sphairax said:
Besides I bought my phone in January and I got this problem. I have taken it to the service center 3 times where they changed the battery 3 times.
Click to expand...
Click to collapse
I said units manufactured in 2016, not units bought in 2016 (e.g. there's still a small chance of getting an unit from an old stock manufactured in 2015 even if you buy it nowadays, depending of the store/seller/etc). Taking into consideration that you got your unit in January and also have the issue, it's pretty likely to be from an old stock of units manufactured in 2015. You can check the exact manufacturing date by looking at the sticker present inside the SIM/SD card compartment, mine for example marks 16W04 (aka "manufactured in the fourth week of 2016") and doesn't have the issue, I never experienced a single shutdown, not even when doing the testing procedure to check if the unit was affected by Battery Lock issue.
Hi. Its Dk.
I am the one originaly posted those soltution on xda and gsm arena.
In real, if you get the battery replaced, you will suffer from permanent overheating and slow charging. Also, it takes 3 weeks to replace the battery by freaking noob sony service centers.
It also aplies on the phone manufactured newly
Now i am tryng the new way and its been working 6hours without shutdown and turning off frequency.
Be patient, after organizing, I will post the new way
---------- Post added at 02:56 PM ---------- Previous post was at 02:53 PM ----------
DdKkw said:
Hi. Its Dk.
I am the one originaly posted those soltution on xda and gsm arena.
In real, if you get the battery replaced, you will suffer from permanent overheating and slow charging. Also, it takes 3 weeks to replace the battery by freaking noob sony service centers.
It also aplies on the phone manufactured newly
Now i am tryng the new way and its been working 6hours without shutdown and turning off frequency.
Be patient, after organizing, I will post the new way
Click to expand...
Click to collapse
Ps. The cause is not the battery, but the chipset and Sony's **** softwear
DdKkw said:
Hi. Its Dk.
I am the one originaly posted those soltution on xda and gsm arena.
In real, if you get the battery replaced, you will suffer from permanent overheating and slow charging. Also, it takes 3 weeks to replace the battery by freaking noob sony service centers.
It also aplies on the phone manufactured newly
Now i am tryng the new way and its been working 6hours without shutdown and turning off frequency.
Be patient, after organizing, I will post the new way
---------- Post added at 02:56 PM ---------- Previous post was at 02:53 PM ----------
Ps. The cause is not the battery, but the chipset and Sony's **** softwear
Click to expand...
Click to collapse
It can't be the software my phone never turned off not even once,no random reboots,nothing.Only thing is that it heats up when playing some online games but nothing so much after i'm done playing and leave it for cuple of minutes without using it and it cools down to the normal temperature...
Sent from my E5603 using XDA-Developers mobile app
I guess you are in good network condition, full of signal strength , even wifi.
Then you wont feel anything from this problem... and the shutoff problem is not only on m5,
almost every sony xperia series. even z5.
and basically, the phone turns off because of supply voltage. its rare to happen on battery as worldwidly.
DdKkw said:
I guess you are in good network condition, full of signal strength , even wifi.
Then you wont feel anything from this problem... and the shutoff problem is not only on m5,
almost every sony xperia series. even z5.
and basically, the phone turns off because of supply voltage. its rare to happen on battery as worldwidly.
Click to expand...
Click to collapse
Not really,everytime i get inside of a store my signal drops and the phone still doesn't reboot or "die".I even tried the test and it passed.
Sent from my E5603 using XDA-Developers mobile app
When your signal completely drops, you wont have overheat and shutdown. Because the phone wont even try to get the good signal.
But when you have subtle signal strength, the story changes.
CuZ the phone stays in the idle state for better signal strength.
Im testing with fast dormancy disabling. But not sure yet.
DdKkw said:
I guess you are in good network condition, full of signal strength , even wifi.
Then you wont feel anything from this problem... and the shutoff problem is not only on m5,
almost every sony xperia series. even z5.
and basically, the phone turns off because of supply voltage. its rare to happen on battery as worldwidly.
Click to expand...
Click to collapse
As a person who personally owned a Xperia M and is now owning a Xperia M5 and that also had close contact with Xperia S, Xperia U, Xperia C, Xperia ZL, Xperia E3, Xperia Z3 and Xperia Z3+ I can safely say that what you're claiming here is bullsh*t. There's one operator in my neighborhood that always have very poor signal (never more than one or two bars in network indicator) and those models I mentioned earlier NEVER shut off at those conditions, at maximum they got a little warm during huge data transfers (e.g. downloading/uploading a big file over mobile data) and nothing more.
Particularly with Xperia M5, there's the now known battery lock issue (even Sony officially acknowledged this). If your unit was from an earlier batch (generally manufactured in 2015), it may randomly shut off, not because of supply voltage, but because of RF interference: the battery on those models has poor shielding, which triggers the issue (you can get a free battery replacement just by going into service center, which will completely fix this issue on affected units). However, if your unit was from the new batch, manufactured in 2016, you're totally exempt from this issue. My unit, for example, was manufactured in 2016 and it never shut off randomly, nor it triggered battery lock issue (I can do the official testing procedure thousands of time and it always pass without issues). To be honest, until now I've never encountered any user with a Xperia M5 unit manufactured in 2016 having this issue.
And if it this "shut off due poor signal" issue you're claiming REALLY happens on "almost every Xperia series" why I can't find not only a single complaint when going into the forums of other Xperia devices, here at XDA?
mbc07 said:
As a person who personally owned a Xperia M and is now owning a Xperia M5 and that also had close contact with Xperia S, Xperia U, Xperia C, Xperia ZL, Xperia E3, Xperia Z3 and Xperia Z3+ I can safely say that what you're claiming here is bullsh*t. There's one operator in my neighborhood that always have very poor signal (never more than one or two bars in network indicator) and those models I mentioned earlier NEVER shut off at those conditions, at maximum they got a little warm during huge data transfers (e.g. downloading/uploading a big file over mobile data) and nothing more.
Particularly with Xperia M5, there's the now known battery lock issue (even Sony officially acknowledged this). If your unit was from an earlier batch (generally manufactured in 2015), it may randomly shut off, not because of supply voltage, but because of RF interference: the battery on those models has poor shielding, which triggers the issue (you can get a free battery replacement just by going into service center, which will completely fix this issue on affected units). However, if your unit was from the new batch, manufactured in 2016, you're totally exempt from this issue. My unit, for example, was manufactured in 2016 and it never shut off randomly, nor it triggered battery lock issue (I can do the official testing procedure thousands of time and it always pass without issues). To be honest, until now I've never encountered any user with a Xperia M5 unit manufactured in 2016 having this issue.
And if it this "shut off due poor signal" issue you're claiming REALLY happens on "almost every Xperia series" why I can't find not only a single complaint when going into the forums of other Xperia devices, here at XDA?
Click to expand...
Click to collapse
Have a look gsm arena. Xda is not the world
DdKkw said:
Have a look gsm arena. Xda is not the world
Click to expand...
Click to collapse
GSM Arena isn't the world either. But since you've mentioned GSM Arena, let's talk about GSM Arena, going into User Opinions about Xperia M5 you can see lot's of posts complaining about random shutdown (the known battery lock issue) but all of them made in 2015 (in other words, users from the first batch, which had the RF interference problem). You can't find a single post from 2016 about battery lock issue. And continuing on GSM Arena, I also visited User Opinions from the phones I mentioned earlier and didn't find anyone complaining about random shutdowns like you've claimed.
So, yes, what you've said before still makes no sense, like I said before, bullsh*t...
mbc07 said:
GSM Arena isn't the world either. But since you've mentioned GSM Arena, let's talk about GSM Arena, going into User Opinions about Xperia M5 you can see lot's of posts complaining about random shutdown (the known battery lock issue) but all of them made in 2015 (in other words, users from the first batch, which had the RF interference problem). You can't find a single post from 2016 about battery lock issue. And continuing on GSM Arena, I also visited User Opinions from the phones I mentioned earlier and didn't find anyone complaining about random shutdowns like you've claimed.
So, yes, what you've said before still makes no sense, like I said before, bullsh*t...
Click to expand...
Click to collapse
Hey mate. Then you think battery lock issue is separated from autoshutting down?
So 2016 manufactured phone has got something different other than battery.
But i think battery gets locked because of autoshutting down. Since my phone does show different battery percentage when autoshutdown happens.
And if 2016 manufactured phones have replaced battery, why would i see somebody still gets the problem after they have replaced their battery?
Its may of 2016 already.
So to finalize it, we can guess few situations.
1. Replacing phone battery only works in certain region. Which means sony hasnt fixed the problem.
Or
2. Its not battery issue. Sony put something else in new manufacturing.
3. Those comments are lying to disturb sony's income.
So its the why i cant trust your opinion that 2016 phones dont have the problem.
Thanks.
Change the Battery
Sphairax said:
(alternate fix)
hi, guys!!
This is my first post where I will show you how to fix the
Auto shutdown problem until we get an official fix from
Sony.
Let's start:
Go to the Dial pad and type*#*#3646633#*#*
This will take you to engineer mode
Now go to Bandmode>SIM1 and unthick EGSM900, GSM850, WCDMA-GLR-850, WCDMA-GSM-900.
Now click set and that's it.
You may experience worse reception in places with bad reception but atheist you will be able to use your phone, that's why it's a temporary fix. I have been using this method for one month and it has worked.
I'm not an expert so if I am wrong in something please correct me ��
Click to expand...
Click to collapse
This fix work for me, but the problem is the signial, i none.
So i change the battery and is working pretty well, i have two weeks without auto shutdown problem.
PD: My terminal was bring from China.
I upgraded to build 30.2.B.1.21, and I realised that Engineering Mode is gone! Now I can no longer apply the fix.
Shame on Sony for doing this!
For what we need E.Mod?mean i never used it before
Sent from my E5603 using Tapatalk
pren22 said:
For what we need E.Mod?mean i never used it before
Sent from my E5603 using Tapatalk
Click to expand...
Click to collapse
Read the first post in this thread.
aidfarh said:
Read the first post in this thread.
Click to expand...
Click to collapse
Thank you!Well then i don't actually need it then,i have my m5 for 8 months now and i never experienced those issues,not even a random reboot,so i can live without E.M.
Sent from my E5603 using Tapatalk
So now with root in our midst, and only about maybe a month of daily use and a few month of playing with it my G5 power button has almost stopped working. Where last week it kinda acted up and didnt even realize it yesterday it barely turned my phone on....had to press it really really hard....
Since i am on stock zv3 should i send it for repair to lg or just keep it, deal with it and/fix it myself. If being on zv3/upgrade to zv4 will get me root/ wifi tether (tether is what i care about really, and maybe play with some roms later on...maybe) id rather deal with it, but if all variants will have it might as well have it fixed i guess.
So what should i do?
Or anybody knows how i can fix it?
I know about the work arounds.....(double tap, powering up with powerd cord)
Sent from my LGLS992 using XDA-Developers mobile app
The actual power button doesnt work like other devices, the rear housing sits on contacts on the MB that link to to the power button, how hard you press shouldnt matter.
Sent from my LGLS992 using XDA Premium HD app
Well to power it on by the button....i've been only able to do it by pressing as hard as i thought i was gonna brake it. Otherwise itwont do it. I bought a button on amazon....will replace this week and see if problem goes away.
Sent from my LGLS992 using XDA-Developers Legacy app
Replaced it with an Amazon one and hey the Amazon one is better. Still works but...the phone bootloops now...I guess 10 months is enough for an LG phone now...make them crappy so people can buy more is what lg must think. Never again lg ...I hate that I got my wife the g5 too. Sporting a mid price Moto g5 plus now that feels and so far acts much better (better GPS, battery and doesn't get hot) which heat probably made the lg g5 kill itself. It bootloops when hot no warning....
Sent from my Moto G (5) Plus using Tapatalk
I am having the same issue... Why do i have to press so hard to get it to power on? If it is set up like you said, Its weird.. Also my fingerprint settings have disappeared from my phone too.. I have a LG Sprint G5 with zvc update.. I still have a lotta hope that this is something simple to fix, i guess, being that I rREALLY like my G5, its been my favorite phone for a while now, and pressing the power button really hard is enough to make me stop wanting to use it regularly, but i'm not selling it, and I am excited to get it fixed, if i could just narrow it down what precisely was wrong with it.
Hey everyone!,
Im thinking of moving up to a G5 within the next month or 2 because the G3 has caused me way to many problems for me.
Let me list out what faults I have found with my G3
_____________________________________________________________________________
- Wifi going off even when im near the router or probably a room or 2 away from it.
- Random bootloops
- Earphone jack problems <-- There are solutions out there but they haven't fixed it at all for me.
- Editing the Build.Prop on the headphones section but that didn't work either. (Back buttons stopped working lol)
_____________________________________________________________________________
These problems that im having to deal with everyday especially with the earphone jack problem when i'm at the gym It will constantly skip tracks, pauses tracks and opens google voice search. I even went to a phone repair shop and they can't fix it and told me to tell the manufacture to get a replacement even though i don't have no warranty on this device.
It's kinda getting to a point where I just don't want nothing to do with the phone anymore. I even went onto another rom to fix the problem but that doesn't do nothing at all.
So. What do you guys think G5 or Another phone?
HunterTubeHD said:
Hey everyone!,
Im thinking of moving up to a G5 within the next month or 2 because the G3 has caused me way to many problems for me.
Let me list out what faults I have found with my G3
_____________________________________________________________________________
- Wifi going off even when im near the router or probably a room or 2 away from it.
- Random bootloops
- Earphone jack problems <-- There are solutions out there but they haven't fixed it at all for me.
- Editing the Build.Prop on the headphones section but that didn't work either. (Back buttons stopped working lol)
_____________________________________________________________________________
These problems that im having to deal with everyday especially with the earphone jack problem when i'm at the gym It will constantly skip tracks, pauses tracks and opens google voice search. I even went to a phone repair shop and they can't fix it and told me to tell the manufacture to get a replacement even though i don't have no warranty on this device.
It's kinda getting to a point where I just don't want nothing to do with the phone anymore. I even went onto another rom to fix the problem but that doesn't do nothing at all.
So. What do you guys think G5 or Another phone?
Click to expand...
Click to collapse
I don't think its worth the upgrade. I was able to fix the earphone jack problems by going into the Google app and disabling things.
I get random bootlooop when I overuse the phone and its at low charge( when it overheats and is at 15% or less battery)
I have literally disabled everything that triggers the voice search but yet still it changes music and pauses music all the time. I'm not too sure yet. Thanks for the tip though
sounds like your g3 is dying
just replace it, or get a g4. you shouldn't have those types of issues you discuss. they seem hardware related.
I have both G3 and G5 and to be honest, it the G5 isn't a great phone imo. The g3 runs better for me and the G5 I have had issues with the camera (telephoto one). The fingerprint sensor 9/10 times doesn't register correctly. It isn't worth upgrading to imo. The G5 made me realize that LG isn't a brand I'll consider for phones in the future, unless their quality goes way up. Go with OnePlus 3T, or wait for OnePlus 4 to come (here soon). Quality phones on the cheap with good community developer support.
As per the headphone issues, you can buy the headphone jack piece online. It's super easy to replace and the part is cheap. I wouldn't give up on your G3, very easy to replace parts on this device.
vincentanzalone said:
I have both G3 and G5 and to be honest, it the G5 isn't a great phone imo. The g3 runs better for me and the G5 I have had issues with the camera (telephoto one). The fingerprint sensor 9/10 times doesn't register correctly. It isn't worth upgrading to imo. The G5 made me realize that LG isn't a brand I'll consider for phones in the future, unless their quality goes way up. Go with OnePlus 3T, or wait for OnePlus 4 to come (here soon). Quality phones on the cheap with good community developer support.
As per the headphone issues, you can buy the headphone jack piece online. It's super easy to replace and the part is cheap. I wouldn't give up on your G3, very easy to replace parts on this device.
Click to expand...
Click to collapse
Thats the only thing within the space of 7 months it has already started to break down on me. But I've bought the G4 now but what I'll do is try to repair the earphone jack and see what i could do with the wifi problem. The G4 is coming tomorrow (Wednesday) but if this phone goes the same way as the g3 I'll most likely not go with LG phones again, I mean don't get me wrong the phone and camera is just outstanding to me but there is too many problems especially with it's famous bootloop that hasn't been fixed by lg even they admitted its a hardware fault.
resinis said:
sounds like your g3 is dying
just replace it, or get a g4. you shouldn't have those types of issues you discuss. they seem hardware related.
Click to expand...
Click to collapse
Yep! I managed to get a g4 now like i said before if this phone messes up on me (Touch wood it doesn't! aha) then I'll just go to another phone... and the earphone jack is easily replaceable so i may just get it repaired and see if i can get the wifi repaired there has to be a way to get it fixed.
Just bought a new tmobile moto Z2 Force 3 days ago. Sins yesterday approximately after a system security update it started freezing up after using several app, nothing notable just email, camera, sms etc. Is this normal? Also there seems to be no lenovo /Motorola forum support for this model that I can find nor any tech support online by them.
fallendaemon said:
Just bought a new tmobile moto Z2 Force 3 days ago. Sins yesterday approximately after a system security update it started freezing up after using several app, nothing notable just email, camera, sms etc. Is this normal? Also there seems to be no lenovo /Motorola forum support for this model that I can find nor any tech support online by them.
Click to expand...
Click to collapse
Return it to the store. You do not want to deal with Motorola support. They keep telling me to just mail in a defective battery that heats my z force to over 90c in a normal box. Without reguard to law's or human list. So for a week now I had this sitting here waiting to catch fire since that's all I can do and they refuse to help. Avoid Motorola support. Return it to the store and pick up there warranty or insurance. Trust me the Motorola warranty is useless and can be dangerous if you have issues like me
Perform a Factory Reset first, Update my have pulled/installed incorrectly causing error.
Well i just got a brand new Moto Z2 Force and as I was setting up, i noticed the WiFi connection stopped working from time to time. I thought it was mi WiFi network, but issue was persistent on any WiFi network. I bought it on December 30, 2017
What I have done so far:
- Restore to its factory settings (didn't solve the problem)
- Update software 7.1 (didn't solve the problem)
- I took it to the carrier I bought it from, (They kept it for 12 hours to monitor its issue) (didn't solve the problem)
They told me, since its not a carrier issue, I should contact Motorola directly.
- I called Motorola support, and they told me that the phone needs to be sent to be repaired. Since its a common issue regarding WiFi and Bluetooth connectivity, what really pissed me off, was the word "repair", i explained that, why I should get a repaired/refurbished phone, since i pay full for a new phone and they explained that, thats how Motorola respect their "warranties". Repairing a defective device.
Since I live in Mexico, warranties here are a big pain in the ...
I know carriers in the US, have a 15 or 30 day, hassel-free return policy. But in Mexico, once you take it out of the box, its your problem.
Im pretty annoyed since I have the Moto Z Play and this phone works perfectly, thats why I went for the newer Motorola. Since I know how Motorola respects their warranty im never buying a Motorola again.
UPDATE
After going back and forth, the carrier decided that was a DOA phone and gave me a brand new one. I'm been using it for a week now and no issue whatsover.
Just some bluetooth disconnections from time to time, but i can live with that hoping for a software update fix.
Hi there!, calm down, i'm here to save you, but first off, i'm form Mexico too, and yeah, thw warranty here is some kinda tricky, but with Telcel you got the option between 30 days after the purchase to get a new one. But whatever, that time passed already.
Ok, first, tell me if you got the next issues:
Sudden disconnections
Horribly and stupid process to connect after a "breakdown" happens.
When you were connected (Luckiest thing ever), did you noticed that sometimes the speed goes like ZERO kb/s, it tooks like years to load an HD video form youtube?
If your phone shows all these sympthoms, welcome to hell, and i got some good news for you, the problem is not 100% the phone, for some reason, this problem starts when you update all the stuff form Play Store. So the phone is "physically" OK.
If you want further assistance you can send me a PM with your phone number, i'll be in touch shortly.
I'm glad to help you.
He’s not the only one with this problem. Would love to know your miracle solution!
I also have the same problem but it works PERFECTLY with 5 GHz Wi-Fi AC. Take a new wifi router
Gunnner01 said:
Hi there!, calm down, i'm here to save you, but first off, i'm form Mexico too, and yeah, thw warranty here is some kinda tricky, but with Telcel you got the option between 30 days after the purchase to get a new one. But whatever, that time passed already.
Ok, first, tell me if you got the next issues:
Sudden disconnections
Horribly and stupid process to connect after a "breakdown" happens.
When you were connected (Luckiest thing ever), did you noticed that sometimes the speed goes like ZERO kb/s, it tooks like years to load an HD video form youtube?
If your phone shows all these sympthoms, welcome to hell, and i got some good news for you, the problem is not 100% the phone, for some reason, this problem starts when you update all the stuff form Play Store. So the phone is "physically" OK.
If you want further assistance you can send me a PM with your phone number, i'll be in touch shortly.
I'm glad to help you.
Click to expand...
Click to collapse
OT - I'm sorry, but this smacks of a scam. You don't need a phone number for anything, and if you have a fix, post it for others to use. What could be so secret as to warrant a PM.
I have had WiFi drops / performance issues with other devices with the same chipset, and it was fixed splitting the 5 and 2.4 into separate WiFi connections.
charlatan01 said:
OT - I'm sorry, but this smacks of a scam. You don't need a phone number for anything, and if you have a fix, post it for others to use. What could be so secret as to warrant a PM.
I have had WiFi drops / performance issues with other devices with the same chipset, and it was fixed splitting the 5 and 2.4 into separate WiFi connections.
Click to expand...
Click to collapse
You got me wrong, you can ask the user, i actually helped him, its not a secret..just a big process that i didnt wanted to write, thats why i sent him an audio through WhatsApp, if you got the same trouble i can definitely help you out.
It's all about Google Play Services APK.
---------- Post added at 04:07 AM ---------- Previous post was at 03:59 AM ----------
joesee said:
He’s not the only one with this problem. Would love to know your miracle solution!
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Click to collapse
Hi there, first off, you have to turn on the phone in Secure mode - Long press "shut down" and then accept to turn on the Phone in secure mode.
Then, you have to test the wifi functions in this mode, if everything works fine, the problem it's not something about the HW of the Moto Z2 Force, but the problem it's a process which is causing this wifi disconnections, slow wifi etc..
Now you have to identify which process i scausing this, if you ask me, i've found that Google Play Services i scausing the problems, so i've tried many different versions and now it's working great, no wifi disconnections, FULL speed, and no other problems.
Let me know if i can help you out with more information, sometimes it's hard to write through a phone jaja.
---------- Post added at 04:08 AM ---------- Previous post was at 04:07 AM ----------
charlatan01 said:
OT - I'm sorry, but this smacks of a scam. You don't need a phone number for anything, and if you have a fix, post it for others to use. What could be so secret as to warrant a PM.
I have had WiFi drops / performance issues with other devices with the same chipset, and it was fixed splitting the 5 and 2.4 into separate WiFi connections.
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Please check out the fix i wrote in other comment, hope it works for you.
Wanting to file class action lawsuit
Well it's as plain as I can make it; after attempting to contact support for help with my Z2 Force's WiFi issues; which go figure I find out is a known issue since DAY 1. They won't fix it because the warranty ended 11/18/2018. I explained I found over 17 pages on just Lenovo's website of issues and Motorola and Lenovo did nothing. They still won't do anything they want 150$ to look at it and then they may give me a replacement z2 force. I've had enough I am starting the process of a class action lawsuit against Motorola; and Lenovo and I wanted others to reach out to me. If you've had issues please contact me. Thanks
Rob
My s z2force (1789 05) sometimes disconnects the network (including wifi). When playing games, it is usually used. I feel that this is not a big problem. I was on a lg v30. This problem is more serious.