Moto Z2 Force system freezing several times a day. - Moto Z2 Force Questions & Answers

Moto Z2 Force system freezing several times a day. - Moto Z2 Force Questions & Answers

Just bought a new tmobile moto Z2 Force 3 days ago. Sins yesterday approximately after a system security update it started freezing up after using several app, nothing notable just email, camera, sms etc. Is this normal? Also there seems to be no lenovo /Motorola forum support for this model that I can find nor any tech support online by them.

fallendaemon said:
Just bought a new tmobile moto Z2 Force 3 days ago. Sins yesterday approximately after a system security update it started freezing up after using several app, nothing notable just email, camera, sms etc. Is this normal? Also there seems to be no lenovo /Motorola forum support for this model that I can find nor any tech support online by them.
Click to expand...
Click to collapse
Return it to the store. You do not want to deal with Motorola support. They keep telling me to just mail in a defective battery that heats my z force to over 90c in a normal box. Without reguard to law's or human list. So for a week now I had this sitting here waiting to catch fire since that's all I can do and they refuse to help. Avoid Motorola support. Return it to the store and pick up there warranty or insurance. Trust me the Motorola warranty is useless and can be dangerous if you have issues like me

Perform a Factory Reset first, Update my have pulled/installed incorrectly causing error.

Related

[Q] [Help] Phone shutting down when unplugged

Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread

My unit is still in the service and awaiting battery. The same problem, which as far as I know is only present to the ZL model, and the root cause is the malfunctioning battery. I did not do anything with my C6502, its completely stock, but the dealer wants me to present a receipt for them to acknowledge the warrantry of my unit. I politely told them that the unit is several months old and it has not been opened and in pure stock condition. What then will be my protection when the unit was a gift from my daughter I argued.
In short I did not prevail and yes it is bummer considering that the phone is about 3 months old in pure stock condition. I am beginning to doubt the brand and how they stand behind their product. First time to use Sony, Am currently using my old reliable Samsung Galaxy S2 while waiting for the ZL battery. Yes I will pay for everything. parts and labor. [email protected]#$ accept my apologies for releasing. . .

its happening to the Z as well.
I went through this September, it took 5 weeks and they sent me an Xperia Z as replacement which was great because the ZL development stalled.

some info
The problem is with the BMS (battery management system) inside the battery pack (--> http://en.wikipedia.org/wiki/Battery_management_system).
If an unsafe state is detected, the BMS shuts down the battery to prevent it from severe damage (fire, etc.).
Some people manage to "repair" the BMS by going through several charge and discharge cycles but this doesn't always work.
A few years back we've played around with some cheap lithium polymer battery packs without BMS.
On heavy discharg load around 50% of the cells caught fire.. (Well, we were building an electronic car for the formula student, but the concept is the same )
If you send your phone in to Sony, in most cases they don't change the battery, they just reset the BMS.
This problem can occur with all modern lithium batteries, depending on the BMS thats used inside.
I'll post here if I find a way to reset the BMS for the ZL battery, but I don't think it's that easy..
And still, you would have to open your device and connect the battery to a small microcontroller (if someone has programming skills, it might work with the Arduino board..?!?)
Depending on where you live, it can take very long (2 months plus) until you get your phone back.
You might think about replacing the battery yourself.. You can find them on ebay and several battery suppliers online for around 35$.
Here you can find the service documents: http://forum.xda-developers.com/showthread.php?t=2516874

my ZL too had this strange auto shutdown thingy, mine was fully stock, no root no unlocking.
i sent it to sony for repair. they sent me a new ZL within a week saying it had some problems with the battery.
i live in India.

Thanks for the information, I knew it was something with the battery. Some people said their phone came back to life after reconnecting the battery.
EDIT: I don't know anything about this battery management system, but Z/ZL seems to have a pretty dumb one.
Since I just got the phone and wouldn't open it, i tried discharging the battery but things got worse, the phone got stuck on a boot loop with the red LED blinking 3 times and was not charging again.
Thankfully it charged back when I tried with the original charger and cable (they were at work).
I just dropped the phone at an authorized repair center, they'll sent it to Sony and I will (or should) receive it back in up to 20 days.
Will let you guys know when I get any news.

OK, got my phone back (a new one, actually) this saturday, after 22 days.
They confirmed the problem was something with the battery.
Thanks for all the help!

That's good to hear that you got it back. I just sent my ZL in for this same issue.
Osni~* said:
OK, got my phone back (a new one, actually) this saturday, after 22 days.
They confirmed the problem was something with the battery.
Thanks for all the help!
Click to expand...
Click to collapse

Sony Repair Service is awful.
Onsi~ did it take 22 business days or 22 calendar days? Mine phone has been at Sony's repair center for 31 calendar days 20 business days and the repair center just seems to be sitting on their hands. Sony's tech support doesn't seem like they can push it along either.
Osni~* said:
OK, got my phone back (a new one, actually) this saturday, after 22 days.
They confirmed the problem was something with the battery.
Thanks for all the help!
Click to expand...
Click to collapse

dr2005k said:
Onsi~ did it take 22 business days or 22 calendar days? Mine phone has been at Sony's repair center for 31 calendar days 20 business days and the repair center just seems to be sitting on their hands. Sony's tech support doesn't seem like they can push it along either.
Click to expand...
Click to collapse
Hello dr2005k,
It took 22 days (16 business days).
The deadline given by the attendant was initially in days, but when I called them near the end of the deadline they claimed it was in business days .
It all depends on your agreement with the repair center. If it has already expired and they are sitting in their hands, like you said, you can complain to them (if you didn't already) and maybe say you would sue them if they don't give your phone back. (Even if you don't intend to, they will get scared and try to solve your problem a little faster ).
Also try contacting Sony directly, that's what I was about to do.
I had a last resort option, in my contry (Brazil) there's a law that states if the product spends more than 30 days in the repair center, the manufacturer has to give you another one (brand new, not refurbished) or your money back.

My Xperia ZL started shutting down when unplugged
My ZL is also shutting down when unplugged. Will changing the battery help?

Osni~* said:
Hello dr2005k,
It took 22 days (16 business days).
The deadline given by the attendant was initially in days, but when I called them near the end of the deadline they claimed it was in business days .
It all depends on your agreement with the repair center. If it has already expired and they are sitting in their hands, like you said, you can complain to them (if you didn't already) and maybe say you would sue them if they don't give your phone back. (Even if you don't intend to, they will get scared and try to solve your problem a little faster ).
Also try contacting Sony directly, that's what I was about to do.
I had a last resort option, in my contry (Brazil) there's a law that states if the product spends more than 30 days in the repair center, the manufacturer has to give you another one (brand new, not refurbished) or your money back.
Click to expand...
Click to collapse
Thanks for the reply. I'll be contacting them again tomorrow to see if the device they offered me over a week will get shipped soon.
---------- Post added at 04:51 PM ---------- Previous post was at 04:38 PM ----------
Rianto said:
My ZL is also shutting down when unplugged. Will changing the battery help?
Click to expand...
Click to collapse
Most likely but you'll most likely have to send it to a Sony repair facility for warranty work. I hope you have better luck than I do getting your phone repaired and sent back.

Osni~* said:
Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread
Click to expand...
Click to collapse
Exactly the same problem here buddy...
Here's a little email I've sent Sony Tech Support and their Press people:
"I've purchased my Xperia ZL in the United States (online at the end of March 2013 at ATGSM.com) and started using it mid April, 2013. I currently live in Sao Paulo, Brazil.
After using this phone normally for about 9 months, there was this one day back on the first week of January 2014, where I was taking lots of photos at the world famous "Serra da Capivara National Park" and could just feel the phone heating up like never before. Next thing I know, the screen went blank and phone would not respond when I pressed the power button.
I had to pres the reset button in the back of the phone in order to make it work again. But once I tried to load the camera app, the phone would automatically shut itself off. I thought it could be related to a faulty or corrupted External SD Card, so I went ahead and removed that as well before I attempted to turn my phone back on. After the system loaded up again I tried to oped the camera app and the phone turned itself off again. Any app that would require a significant amount of processing power would cause the phone to freeze and shut off.
So I decided to charge the phone all the way up until 100% (while powered off). When it reached 100% I turned it back on and used it normally (while it was still plugged to the wall charger), so I thought... Great, the phone is "OK again"! Then I went ahead and unplugged the phone off the charger, expecting it to function normally... In just a matter of minutes, with just a little bit of usage (checking emails or browsing the web) the phone simply shuts itself off on its own, yet again. I tried to turn the phone back on again and just as before, I was greeted by the Sony logo and - without any warnings or alerts - the screen simply goes blank again and that's it. This is all it does on the battery.
I've searched online for a solution for this problem and I got nowhere. My phone is all stock, bootloader locked, not rooted. I've formatted and updated it with the latest Firmware (10.4.B.0.569) a couple of times using Sony's Update Service application for Windows to no avail. Nothing seems to fix this battery/shut down on its own problem. There's tons of other Sony users complaining about similar issues with their Xperias. Just look up "xperia zl shuts off" on Google and you'll see what I mean.
My phone is one big dud...
So there you have it - one big useless US$650 piece of hardware. That only functions normally when it's plugged into a wall charger or your average computer USB port.
Not much of a "mobile" phone if you ask me.
I'm extremely unhappy with Sony's hardware and their inflexible technical support.
I've purchased this device in the United States and they can only grant me tech support under my 1 year manufacturer's warranty if I ship it over to their facility in Texas for repairs. That's no big deal for me. The one big problem is: They want me to have a US shipping address so they can ship if over to that address after they finish repairing/replacing/refurbishing my phone. And I've got a big problem with that.
I do not live in the United States. How am I supposed to pick my phone up over there?
After doing some digging through my phone's IMEI, Sony's tech support representatives brought to my attention that my device is a "Grey Market" phone (meant to be used in Singapore?) and that they don't even know how long it will take for them to service my phone. According to their supervisor, it could take anywhere from 1 month up to 4 months, maybe even more for them to repair and send it back to me.
See what I'm going through here?!?!?!
What good is it for a company as big as Sony to print and place a cute little warranty pamphlet inside the box of your brand new phone, containing the numbers of several different technical support worldwide if the 1 year warranty is not going to be covered in all of those different countries??????????????
I took the initiative to call Sony's specialized Xperia Mobile support telephone number from that pamphlet that came with my phone (not a free call, by the way) here in Brazil and shared with them my frustration regarding my Xperia ZL. They were sympathetic with me, and readily provided me with 3 different authorized service centers near my home, with their respective addresses and telephone numbers.
I managed to reach a couple of those authorized repair centers here in Brazil (over the phone) only to find out that they DO NOT have any of these Xperia ZL / ZQ batteries in stock. They also mentioned that several other customers called them and shared their bad experiences with their Xperia ZQ's battery life (defective batteries) and were greeted the same way: "I'm sorry, we can't help you. We do not carry that replacement battery in stock. We have already placed the order for those with Sony, but there's no estimate of when or even if these will ever arrive in our store anytime soon... I'm sorry about that..."
Yeah, I'm sorry about that too Sony.
I'm really sorry I bought a Sony smartphone.
I wish I could go back in time and buy a Samsung Galaxy S4 Google Play Edition instead.
But it's too late... I've already spent 650 bucks on your crappy smartphone, Sony.
Looking back, I can tell you that I've had problems with lots of other computer components that I've purchased in the States, from several different manufacturers. And I've RMA'd lots of these defective memory modules (RAM), defective SD Cards, etc. I've shipped it from Brazil straight to them in the States and in less than 1 month after they received my RMA, they went ahead and shipped a replacement back to me (in Brazil) FREE OF CHARGE! Most importantly, with NO HASSLE! That's right, NONE of these companies refused to ship it back to me at my Brazilian address like Sony is doing to me at this time.
This is the worst customer support from such a big and Global company that I've ever dealt with in my entire life.
Shame on you Sony!
After this horrible experience, here's a few things that I CAN and WILL DO for sure:
- I will NEVER buy another Sony device (camera, smartphone or laptop) ever again.
- I will never recommend a Sony product to any of my friends and family.
- I will never buy another phone with a built in, internal battery.
Sony has been continuously releasing and flooding the market with new phones that doesn't add a whole lot of improvements over their previous gen devices (ZR - Z - ZL - Z1 - Z1 Ultra - Z1S and so on). All they do is depreciate the value of what they have already released just a few months for just a little more, sometimes even less money than what you paid for your current "last gen" Sony phone just 2 or 3 months ago.
The Xperia ZL was released with last gen Snapdragon S4 Pro and in just a couple of months after I purchased my ZL they released a new, better spec'd smartphone, the Xperia Z1. And now, Sony has just announced the Xperia Z1S...
I understand that in today's mobile market / segment it's "the norm" to have this ever evolving and improving trend of new technology on mobile devices, but this seems to be getting kind of out of hand. You buy something today for US$650, sometimes even more depending on where on earth you live, only to see it become seemingly obsolete in just a matter of 3 months.
Sighs...
I'm through with Sony."
Sorry for making it lengthy as well!

Rianto said:
My ZL is also shutting down when unplugged. Will changing the battery help?
Click to expand...
Click to collapse
I suggest you to first try restoring your device with Sony Update Service (it's in Sony website, just Google for it). If the problem persists, you now have a charger-dependant smartphone.....
Not sure if replacing the battery will help... I've read that someone fixed the problem just by detaching the battery cable, waiting a few minutes and then plugging it back, but I can't verify that.
Keep in mind that opening you device will void the warranty.
You can send it to repair center if it's still in warranty (or if you're willing to pay), but remove any customisation before that (eg. lock bootloader, restore TA partition etc.).
dr2005k said:
Thanks for the reply. I'll be contacting them again tomorrow to see if the device they offered me over a week will get shipped soon.
Click to expand...
Click to collapse
I hope you can get your phone soon .
AndroidBR said:
Exactly the same problem here buddy...
Here's a little email I've sent Sony Tech Support and their Press people:
[...]
Click to expand...
Click to collapse
Those are my feelings, exactly.
I really fail to understand why Sony did nothing to correct this problem since it's clearly visible that ALL Xperia Z(insert letter/number here) models have this issue. Some start to show the symptoms on the first week and others after 1 year.
I love my Xperia ZQ/ZL, it's an awesome phone, but I have this feeling that this problem will occur again (bad luck if it's after the warranty...) and I should just have bought another model/brand (not the S4 though )...
That being said, whenever someone asks me for advice to buy a new phone, I tell them to get away from the new Xperias. They are great phones, but you may be granted in the battery issue lotto

Yes and it's being sent back again.
Osni~* said:
I hope you can get your phone soon .
Click to expand...
Click to collapse
Well I got my phone back from Sony Tuesday Night. And it's going back today... Sigh. They sent me back my old phone after offering me a new one which kinda annoyed me. Then when I tried to actually call someone with it they couldn't hear me and I found out that the main microphone is now broken. Hopefully it doesn't take another 6 weeks to get a fixed or replacement. I'm a very patient person but this is starting to wear that down really quick. I never had warranty work be this useless.

Agr! this is the exact problem with my phone. Just started this week, i start the camera app and the phone crashes! I had to keep it on charge for the most part to get it to work, so.. its a wired phone now.
Can someone document a quick way to get it fixed or replacement, where did you start? sony chat, email or visiting a repair store?

Osni~* said:
Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread
Click to expand...
Click to collapse
this is the common problems in all the xperia zl, as it occurs after android 4.3 update, even i am also suffering fom this problem, my bootloadert was unlocked, i had relock it using flashtools, but it had just relock my bootloader, no drm keys came back, and give it to sony service center, as after unlocking my bootloader, previous os was not installing, its 5 days now, and service center is still trying to repair my phone, your they also got headache, tommorow i will ask them to replace the cell !

dr2005k said:
Well I got my phone back from Sony Tuesday Night. And it's going back today... Sigh. They sent me back my old phone after offering me a new one which kinda annoyed me. Then when I tried to actually call someone with it they couldn't hear me and I found out that the main microphone is now broken. Hopefully it doesn't take another 6 weeks to get a fixed or replacement. I'm a very patient person but this is starting to wear that down really quick. I never had warranty work be this useless.
Click to expand...
Click to collapse
wow, you are a very patient man. i would be writing emails to ceo, posting on reddit, post on their facebook wall, their hangouts wall, and all other forums (hint) about it, and how incapable sony is in their repair service.

melvinrobertson said:
this is the common problems in all the xperia zl, as it occurs after android 4.3 update, even i am also suffering fom this problem, my bootloadert was unlocked, i had relock it using flashtools, but it had just relock my bootloader, no drm keys came back, and give it to sony service center, as after unlocking my bootloader, previous os was not installing, its 5 days now, and service center is still trying to repair my phone, your they also got headache, tommorow i will ask them to replace the cell !
Click to expand...
Click to collapse
Is that right? Whe should start a new thread with symptoms like Upgrades, model version of the device AND chargers used lastly ( still thinking that's not the problem )
PD: Luckily I'm getting a new battery( used actually, torn apart from a totally destroyed device ) in 2 days from now and check if that's the real problem.

[Q] Xperia ZL Only Boot Up While Charging

Hi all!
I have ZL (ZQ in Brazil) and about two days ago it simply shut off while I was taking a picture. The phone stuck in the first screen showing the Free Xperia logo and didn't come up until I plug in the power (from wall or pc usb).
Today I've dowloaded the last oficial firmware from sony and put it up via Flashtool but now, as soon as I take the cable out the phone dies.
I noticed that with the oficial ROM, when it finishes booting up, I receive the message: "com.android.phone has stopped.".
The phone also looses the signal in places it use to have full bars, like my room...
Before that my phone was ok.
*All off above happens with battery full charged!*
Also, I did a snapshot update a few weeks ago and several features went off (I thought it was a stable version since it showed up on cyanogen menu). So I tried to recover the last version via Cyanogem menu. The phone stuck in boot loop. Then I downloaded the version again and installed via CWM.
The thing is that I never notice nothing uncommon since that day. I don't know if it's related.
Does anybody knows if it's software/firmware related or does it have something to do with hardware issues?
Any help is appreciated!

Stuck with the same issue here !
Hi all,
Everything was fine until yesterday my phone switched off during a call and never switched on.
Now it switches on only when connected to a wall charger ! Please let me know if someone fixes this issue

I'm also thinking it's hardware related
Since mine is only 6 mo I'll take it to an authorized repair shop tomorrow morning.
I let you guys know if they find something out.

Just back from service center
The Sony service guys could not make it work after a software overhaul.. They are gonna replace the entire chipset to fix the issue ! and in warranty :victory: !! Though Still no idea what caused the problem in the first place!

ngoline said:
Hi all!
I have ZL (ZQ in Brazil) and about two days ago it simply shut off while I was taking a picture. The phone stuck in the first screen showing the Free Xperia logo and didn't come up until I plug in the power (from wall or pc usb).
Today I've dowloaded the last oficial firmware from sony and put it up via Flashtool but now, as soon as I take the cable out the phone dies.
I noticed that with the oficial ROM, when it finishes booting up, I receive the message: "com.android.phone has stopped.".
The phone also looses the signal in places it use to have full bars, like my room...
Before that my phone was ok.
*All off above happens with battery full charged!*
Also, I did a snapshot update a few weeks ago and several features went off (I thought it was a stable version since it showed up on cyanogen menu). So I tried to recover the last version via Cyanogem menu. The phone stuck in boot loop. Then I downloaded the version again and installed via CWM.
The thing is that I never notice nothing uncommon since that day. I don't know if it's related.
Does anybody knows if it's software/firmware related or does it have something to do with hardware issues?
Any help is appreciated!
Click to expand...
Click to collapse
Exactly the same problem over here buddy...
Here's a little something I wrote to Sony and their Press people.
"I've purchased my Xperia ZL in the United States (online at the end of March 2013 at ATGSM.com) and started using it mid April, 2013. I currently live in Brazil.
After using this phone normally for about 9 months, there was this one day back on the first week of January 2014, where I was taking lots of photos at the world famous "Serra da Capivara National Park" and could just feel the phone heating up like never before. Next thing I know, the screen went blank and phone would not respond when I pressed the power button.
I had to pres the reset button in the back of the phone in order to make it work again. But once I tried to load the camera app, the phone would automatically shut itself off. I thought it could be related to a faulty or corrupted External SD Card, so I went ahead and removed that as well before I attempted to turn my phone back on. After the system loaded up again I tried to oped the camera app and the phone turned itself off again. Any app that would require a significant amount of processing power would cause the phone to freeze and shut off.
So I decided to charge the phone all the way up until 100% (while powered off). When it reached 100% I turned it back on and used it normally (while it was still plugged to the wall charger), so I thought... Great, the phone is "OK again"! Then I went ahead and unplugged the phone off the charger, expecting it to function normally... In just a matter of minutes, with just a little bit of usage (checking emails or browsing the web) the phone simply shuts itself off on its own, yet again. I tried to turn the phone back on again and just as before, I was greeted by the Sony logo and - without any warnings or alerts - the screen simply goes blank again and that's it. This is all it does on the battery.
I've searched online for a solution for this problem and I got nowhere. My phone is all stock, bootloader locked, not rooted. I've formatted and updated it with the latest Firmware (10.4.B.0.569) a couple of times using Sony's Update Service application for Windows to no avail. Nothing seems to fix this battery/shut down on its own problem. There's tons of other Sony users complaining about similar issues with their Xperias. Just look up "xperia zl shuts off" on Google and you'll see what I mean.
My phone is one big dud...
So there you have it - one big useless US$650 piece of hardware. That only functions normally when it's plugged into a wall charger or your average computer USB port.
Not much of a "mobile" phone if you ask me.
I'm extremely unhappy with Sony's hardware and their inflexible technical support.
I've purchased this device in the United States and they can only grant me tech support under my 1 year manufacturer's warranty if I ship it over to their facility in Texas for repairs. That's no big deal for me. The one big problem is: They want me to have a US shipping address so they can ship if over to that address after they finish repairing/replacing/refurbishing my phone. And I've got a big problem with that.
I do not live in the United States. How am I supposed to pick my phone up over there?
After doing some digging through my phone's IMEI, Sony's tech support representatives brought to my attention that my device is a "Grey Market" phone (meant to be used in Singapore?) and that they don't even know how long it will take for them to service my phone. According to their supervisor, it could take anywhere from 1 month up to 4 months, maybe even more for them to repair and send it back to me.
See what I'm going through here?!?!?!
What good is it for a company as big as Sony to print and place a cute little warranty pamphlet inside the box of your brand new phone, containing the numbers of several different technical support worldwide if the 1 year warranty is not going to be covered in all of those different countries??????????????
I took the initiative to call Sony's specialized Xperia Mobile support telephone number from that pamphlet that came with my phone (not a free call, by the way) here in Brazil and shared with them my frustration regarding my Xperia ZL. They were sympathetic with me, and readily provided me with 3 different authorized service centers near my home, with their respective addresses and telephone numbers.
I managed to reach a couple of those authorized repair centers here in Brazil (over the phone) only to find out that they DO NOT have any of these Xperia ZL / ZQ batteries in stock. They also mentioned that several other customers called them and shared their bad experiences with their Xperia ZQ's battery life (defective batteries) and were greeted the same way: "I'm sorry, we can't help you. We do not carry that replacement battery in stock. We have already placed the order for those with Sony, but there's no estimate of when or even if these will ever arrive in our store anytime soon... I'm sorry about that..."
Yeah, I'm sorry about that too Sony.
I'm really sorry I bought a Sony smartphone.
I wish I could go back in time and buy a Samsung Galaxy S4 Google Play Edition instead.
But it's too late... I've already spent 650 bucks on your crappy smartphone, Sony.
Looking back, I can tell you that I've had problems with lots of other computer components that I've purchased in the States, from several different manufacturers. And I've RMA'd lots of these defective memory modules (RAM), defective SD Cards, etc. I've shipped it from Brazil straight to them in the States and I less than 1 month after they received my defective products, they went ahead and shipped a replacement back to me (in Brazil) FREE OF CHARGE! Most importantly, with NO HASSLE! That's right, none of these companies refused to ship it back to me at my Brazilian address like Sony is doing to me at this time.
This is the worst customer support from such a big and Global company that I've ever dealt with in my entire life.
Shame on you Sony!
After this horrible experience, here's a few things that I CAN and WILL DO for sure:
- I will NEVER buy another Sony device (camera, smartphone or laptop) ever again.
- I will never recommend a Sony product to any of my friends and family.
- I will never buy another phone with a built in, internal battery.
Sony has been continuously releasing and flooding the market with new phones that doesn't add a whole lot of improvements over their previous gen devices (ZR - ZL - Z1 - Z1 Ultra - Z1S and so on). All they do is depreciate the value of what they have already released just a few months for just a little more, sometimes even less money than what you paid for your current "last gen" Sony phone just 2 or 3 months ago.
The Xperia ZL was released with last gen Snapdragon S4 Pro and in just a couple of months after I purchased my ZL they released a new, better spec'd smartphone, the Xperia Z1. And now, Sony has just announced the Xperia Z1S...
I understand that in today's mobile market / segment it's "the norm" to have this ever evolving and improving trend of new technology on mobile devices, but this seems to be getting kind of out of hand. You buy something today for US$650, sometimes even more depending on where on earth you live, only to see it become seemingly obsolete in just a matter of 3 months.
Sighs...
I'm through with Sony."

Solved (by myself)
As I said before, I lost my warranty the moment I unlocked my bootloader and they were charging me almost the price for a new phone.
The only place I found the batery was on ebay.it and took more than one month to arrive.
As you all suspected, changing the battery solve the problem.
The only problem is that now my camera doesn't work...

ngoline said:
As I said before, I lost my warranty the moment I unlocked my bootloader and they were charging me almost the price for a new phone.
The only place I found the batery was on ebay.it and took more than one month to arrive.
As you all suspected, changing the battery solve the problem.
The only problem is that now my camera doesn't work...
Click to expand...
Click to collapse
Didn't you "relock" you bootloader and flashed latest Sony Firmware before you sent your Xperia ZL/ZQ in for Warranty Support????

RELOCK?
AndroidBR said:
Didn't you "relock" you bootloader and flashed latest Sony Firmware before you sent your Xperia ZL/ZQ in for Warranty Support????
Click to expand...
Click to collapse
WHOA! I didn't know there was a re-lock feature...
Well, too late now...
Thanks anyway. I hope it helps if someone else have the same problem!

I am going through the same excruciating process with my girlfriend's Xperia ZL right now. This phone has not been rooted and just kept running the official updates from Sony. I just updated it to their official version of 4.4.2 and am having the exact same issues. The phone crashes, freezes and won't stay on and can't be kept powered on unless it is kept plugged into the wall or computer USB. Just got off the phone with a higher-level manager at Sony who was "sorry" and "couldn't do anything" unless I pay for the repairs myself. They were actually blaming Google for releasing a "bad" update which he said was "affecting ALL android phones". That's a pretty bold statement- especially knowing that's false, reading all the threads online about this issue with Sony devices specifically. This was until he found out that they screwed up and realized the phone was still under warranty, expiring TODAY. After an hour of back-and-forth, I got him to agree to paying for shipping and fixing the phone as if it were under warranty status still.
I will never buy a Sony piece of hardware again and will highly discourage and demote their hardware to anyone.

Pixel 2XL Call Sending and Receiving Issues

I am running the security patch dated January 5, 2018 and Android 8.1.0. Probably two weeks ago, I started having problems making and receiving phone calls and went back to the Verizon Store. At first Google and Verizon thought it may be a hardware issue, but had to do a factory reset to rule that possibility out or in. Today I started having similar issues and brought it back to the store. Since I rely on the phone for my business, factory resetting, even once per month is unacceptable. I called Google from the store and all they could offer was that this is a known issue and I will need to do another factory reset. I am in the process of completing this right now. Has anyone else had similar issues? I bought the phone since I want as close a pure android experience as possible, but I can't run my business with an unreliable phone. Are there any ROMs out there that are stable and don't have this issue?

if they wont RMA for that issue, then id call and just say you have burn in or the screen is very blue. should get an immediate RMA. They never questioned me when i got mine swapped

redman1982 said:
I am running the security patch dated January 5, 2018 and Android 8.1.0. Probably two weeks ago, I started having problems making and receiving phone calls and went back to the Verizon Store. At first Google and Verizon thought it may be a hardware issue, but had to do a factory reset to rule that possibility out or in. Today I started having similar issues and brought it back to the store. Since I rely on the phone for my business, factory resetting, even once per month is unacceptable. I called Google from the store and all they could offer was that this is a known issue and I will need to do another factory reset. I am in the process of completing this right now. Has anyone else had similar issues? I bought the phone since I want as close a pure android experience as possible, but I can't run my business with an unreliable phone. Are there any ROMs out there that are stable and don't have this issue?
Click to expand...
Click to collapse
I too am on big red, using an unlocked phone from google, not the Verizon variant. If you've done 3 factory resets, and still having the problem, then I'd say it's either a hardware, or sim card issue. Since you can't unlock the bootloader to try a different radio, or flash a factory image, I'd definitely lobby hard for a replacement. That's just not right. Certainly hope you get it figured out though.

redman1982 said:
I am running the security patch dated January 5, 2018 and Android 8.1.0. Probably two weeks ago, I started having problems making and receiving phone calls and went back to the Verizon Store. At first Google and Verizon thought it may be a hardware issue, but had to do a factory reset to rule that possibility out or in. Today I started having similar issues and brought it back to the store. Since I rely on the phone for my business, factory resetting, even once per month is unacceptable. I called Google from the store and all they could offer was that this is a known issue and I will need to do another factory reset. I am in the process of completing this right now. Has anyone else had similar issues? I bought the phone since I want as close a pure android experience as possible, but I can't run my business with an unreliable phone. Are there any ROMs out there that are stable and don't have this issue?
Click to expand...
Click to collapse
Redman1982 .. I had the exact same issue after installing the January Security Patch .. after calls to both Google and Verizon, took back to Verizon store and they switched it out for a brand new sealed one.

Like others have said, after multiple factory resets on a locked device, you should demand Google replace your $900 flagship device that is not working properly after 3 factory resets, and nothing you can do to it (it's locked) could make it not work, so it's obviously a faulty device issue.
I would certainly try to get Google to send you a replacement, as several folks who had VZW locked devices have said when getting Google replacement devices, they were sent unlockable Google variants instead of locked Verizon variants.
It might be a long shot, but if you go into a VZW store, you have a 100% chance of getting another locked device
Either way, don't stop bugging them until they replace your device!
Good luck!

Az Biker said:
Like others have said, after multiple factory resets on a locked device, you should demand Google replace your $900 flagship device that is not working properly after 3 factory resets, and nothing you can do to it (it's locked) could make it not work, so it's obviously a faulty device issue.
I would certainly try to get Google to send you a replacement, as several folks who had VZW locked devices have said when getting Google replacement devices, they were sent unlockable Google variants instead of locked Verizon variants.
It might be a long shot, but if you go into a VZW store, you have a 100% chance of getting another locked device
Either way, don't stop bugging them until they replace your device!
Good luck!
Click to expand...
Click to collapse
Yeah .. I tried doing that .. problem was, I walked into a Verizon store that had stock of the Pixel 2 XL Black 128GB version .. I was like .. ****tttt .. LOL

LordGeek said:
Yeah .. I tried doing that .. problem was, I walked into a Verizon store that had stock of the Pixel 2 XL Black 128GB version .. I was like .. ****tttt .. LOL
Click to expand...
Click to collapse
Update. I continued to have issues which began to include a loud screech when the other party answered. I went back to the store about two weeks ago and they gave me a new sim card. This worked about a week and began having problems again. I called Verizon Saturday night as I was unable to work. After about two hours of troubleshooting, the rep conceded that I should get a new phone which arrived yesterday. I hope this one works out.
Sent from my Pixel C using Tapatalk

redman1982 said:
Update. I continued to have issues which began to include a loud screech when the other party answered. I went back to the store about two weeks ago and they gave me a new sim card. This worked about a week and began having problems again. I called Verizon Saturday night as I was unable to work. After about two hours of troubleshooting, the rep conceded that I should get a new phone which arrived yesterday. I hope this one works out.
Click to expand...
Click to collapse
Keep us posted on your progress.
I wonder if it is a common problem

I've been having this same issue since the March update. I make calls and I don't get the ringing tone and when the other person answers the call there's no audio. I've already done a factory reset and this is already my second Pixel 2 XL. This sucks.

brazcub said:
I've been having this same issue since the March update. I make calls and I don't get the ringing tone and when the other person answers the call there's no audio. I've already done a factory reset and this is already my second Pixel 2 XL. This sucks.
Click to expand...
Click to collapse
Did you have any Bluetooth connected? I have Gear S2 smarwatch connected and I had to switch off call forwarding to get rid of that issue

Moto Z2 Force Wifi Issue

I have had this device since it came out and the WIFI has always disconnected every 10 minutes. It's so bad I don't even use WIFI anymore because if I'm playing slither.io it will disconnect me randomly. Motorola support is completely useless I have done everything they asked me to like turn off WIFI scanning or turn off my router security. The thing is I have had the Moto G1, Moto G2, Moto G3, Moto X Pure, and the Moto Z2 Force and only my Z2 Force does this. I still use my Moto X Pure and the WIFI has never disconnected unless I left my house where my WIFI is. I asked them to fix it in a OTA update a year ago and they ignored it and continue to release useless security updates. Motorola support even tried to say it was just my Z2 Force when I owned two of them because the first one I bought had a dead proximity sensor so I ordered a replacement and the WIFI on both disconnects. I currently have the Verizon model any support would be appreciated.

Hybrid Theory said:
I have had this device since it came out and the WIFI has always disconnected every 10 minutes. It's so bad I don't even use WIFI anymore because if I'm playing slither.io it will disconnect me randomly. Motorola support is completely useless I have done everything they asked me to like turn off WIFI scanning or turn off my router security. The thing is I have had the Moto G1, Moto G2, Moto G3, Moto X Pure, and the Moto Z2 Force and only my Z2 Force does this. I still use my Moto X Pure and the WIFI has never disconnected unless I left my house where my WIFI is. I asked them to fix it in a OTA update a year ago and they ignored it and continue to release useless security updates. Motorola support even tried to say it was just my Z2 Force when I owned two of them because the first one I bought had a dead proximity sensor so I ordered a replacement and the WIFI on both disconnects. I currently have the Verizon model any support would be appreciated.
Click to expand...
Click to collapse
Did you at any point get the device replaced? I've had it for a couple of months and no problems with WiFi.
Edit:. I just see you have the Verizon version. I have AT&T.
Sent from my Moto Z (2) using Tapatalk

wrenhal said:
Did you at any point get the device replaced? I've had it for a couple of months and no problems with WiFi.
Edit:. I just see you have the Verizon version. I have AT&T.
Sent from my Moto Z (2) using Tapatalk
Click to expand...
Click to collapse
I have had two and they both do it I've given up the Moto Z2.

Hybrid Theory said:
I have had two and they both do it I've given up the Moto Z2.
Click to expand...
Click to collapse
So it's probably something with the Verizon version.
Sent from my Moto Z (2) using Tapatalk

I've had three of these (two warranty replacements, one for the vibrate motor, and the second, I can't even remember why Oh, the mods stopped "lining up" ), and I had this problem some time in the past, but I either fixed it somehow, or it went away with a replacement. Now my current z2 force is doing it. There are SO MANY wrong theories about how to fix it, did we ever narrow it down to a Lenovo / Google update problem? I feel like there was an update not too long ago.

efdisastet said:
I've had three of these (two warranty replacements, one for the vibrate motor, and the second, I can't even remember why Oh, the mods stopped "lining up" ), and I had this problem some time in the past, but I either fixed it somehow, or it went away with a replacement. Now my current z2 force is doing it. There are SO MANY wrong theories about how to fix it, did we ever narrow it down to a Lenovo / Google update problem? I feel like there was an update not too long ago.
Click to expand...
Click to collapse
I threw this phone in the garbage it was the most miserable experience I ever had. For $800 I didn't expect a scratched up screen after 1 month and trash WiFi.

Chinese seller messed up 7t flash to EU ROM?

So I got 7t off Aliexpress. I asked the seller not to flash Global Rom (whatever that means) but he said he can't do that. Well I ordered it anyways and it arrived clearly used (i.e. customized with apps like Netflix and some apps like Google Movies marked as used 2 weeks before I got it in Google Play Store) and with EU ROM installed. The biggest issue is troubles with installing anything via Google Play store. After I logged in with my gmail account, PlayStore got stuck updating apps like Google services and Chrome. Then I couldn't install ANYTHING, any app I add would get stuck downloading. I obviously set the proper date and time (btw, when the phone arrived, it was off by a few days on the clock, not sure why would that be the case), tried clearing cache/data on Play Store, Play Store Services, rebooting, anything I could think of I tried and still it doesn't work. Then by some miracle some apps got installed (after hours of idle) but an hour later the same story all over again! I'm wondering if the vendor messed up the EU ROM flash and it's acting up, or perhaps he installed some spyware/malware which is interfering with normal operation of the phone. I'm ready to apply MSM tool and flash international ROM but would like to hear any suggestions to avoid that, don't want to brick the phone, besides, I prolly should start a dispute with guy for messing up the phone so bad that I paid a lot of money for

You need to MSM the phone back to a global stock that is available..find that thread. Or, just dispute the charge and return the thing. Sound sketchy the entire situation.

Follow the instructions to factory reset the phone with MSM tool and everything will be fine don't worry.
By the way, Netflix is installed by default as a system app this is normal. As well as Google play movies.
You could try a simple factory reset from the settings first.

yeah, MSM is the last resort, that's why I asked. I was just wondering what the heck happened and why I can't install anything despite all the troubleshooting I tried. I'm also not sure if MSM will clear up everything the guy left behind on my phone.
The problem is not just the installed apps like netflix, it's the reported usage of the apps 2 weeks prior to delivery! I didn't even know it, just came across "my apps" screen in Play store and there it is, some apps report being used 2 weeks ago, and that's in the first few hours of me receiving it. I'm just not comfortable with the phone that's been in use by someone before I got it, not sure if I can trust with my financial data, passwords and so on. The seller took a whole week from the moment I placed the order to shipping it out, probably a bit more.

anzial said:
yeah, MSM is the last resort, that's why I asked. I was just wondering what the heck happened and why I can't install anything despite all the troubleshooting I tried. I'm also not sure if MSM will clear up everything the guy left behind on my phone.
The problem is not just the installed apps like netflix, it's the reported usage of the apps 2 weeks prior to delivery! I didn't even know it, just came across "my apps" screen in Play store and there it is, some apps report being used 2 weeks ago, and that's in the first few hours of me receiving it. I'm just not comfortable with the phone that's been in use by someone before I got it, not sure if I can trust with my financial data, passwords and so on.
Click to expand...
Click to collapse
I understand. You ordered it from China? How much time did it take to come?
Mine took 5 weeks. So usage 2 weeks ago would not be worrisome. Maybe they simply forget to reset the phone after flashing the ROM. I don't know the procedure but they maybe test the phone quickly before resetting it and this time.... They forgot to factory reset it. But the fact that you can't install apps is really strange I agree. Anyways MSM should format and re-encrypt everything so it should be good.

morback said:
I understand. You ordered it from China? How much time did it take to come?
Click to expand...
Click to collapse
Mine was about 3 weeks but that's as reported by Aliexpress. The postal service actually recorded receiving the package about 2 weeks before I got it, so it's possible that the guy simply printed out the shipping label but shipped it later.
Does MSM clear out any potential rooting or whatever else in the bootloader apart from firmware itself?

anzial said:
Mine was about 3 weeks but that's as reported by Aliexpress. The postal service actually recorded receiving the package about 2 weeks before I got it, so it's possible that the guy simply printed out the shipping label but shipped it later.
Does MSM clear out any potential rooting or whatever else in the bootloader apart from firmware itself?
Click to expand...
Click to collapse
As I understand, it completely resets the phone to stock so you should loose root and unlocked bootloader if it was unlocked.

I got a 7t pro McLaren edition from China, took 5 days to get to me buying from eBay. Arrived 2 hours ago sealed brand new with global rom/Google maps out the box. It's weird some have oxygen OS and playstore from factory and some don't

Mine arrived sealed as well, but it was sealed by the seller, not at the OnePlus factory. It was obvious from the addition of a plug adapter and misplaced SIM ejector in the box

anzial said:
Mine arrived sealed as well, but it was sealed by the seller, not at the OnePlus factory.
Click to expand...
Click to collapse
99% think thats factory sealed but it is from the seller.

Linuxkek said:
99% think thats factory sealed but it is from the seller.
Click to expand...
Click to collapse
Just received my second one last Thursday and it was sealed as well. Obviously done by the seller as it is a Chinese one (256GB) with global rom.

Develop Bugs

welcome