Computer stopped recognizing Note 3 - Galaxy Note 3 Neo Q&A, Help & Troubleshooting

I have a Samsung Note 3 through Sprint.. Computer has stopped recognizing it, even tried on another computer. Only reason I need it to recognize it, is so i can pull off the pics and reset to stock completely. ..
Tried on Windows 7 pro and Windows 8.
Tried installing Samsung USB drivers,
-computer can see Note 2 and all new phones, just not Note 3.
Android 4.4.4
Where should I start to read/search.. All the google searches kept telling me to just install USB drivers, which I have done..
Thanks in advance!

Related

Kies won't recognize the phone

Hello everybody.
I've bought a new Galaxy Note 2 today, and I want to transfer the contacts from my iPhone to the Galaxy Note 2. I know I need to use it through Kies, but it won't recognize it! What should I do??
raied115 said:
Hello everybody.
I've bought a new Galaxy Note 2 today, and I want to transfer the contacts from my iPhone to the Galaxy Note 2. I know I need to use it through Kies, but it won't recognize it! What should I do??
Click to expand...
Click to collapse
First try another usb port, then reboot the pc and try again. If all fails completely uninstall Kies, reinstall it and try again.
i have same problem, kies doesnt recognise my device.
gee2012 said:
First try another usb port, then reboot the pc and try again. If all fails completely uninstall Kies, reinstall it and try again.
Click to expand...
Click to collapse
thx. it worked, but then it won't recognize the phone again...
need to uninstall it, again. this is frustrating...
I had the same problem, Samsung are still in denial! it happens to my GS3 as well. (windows 7)
A workaround is: uninstall Kies and all previous settings. (Uninstall USB driver if it isn't automatically uninstalled. )
Restart the PC, ( then check everything has uninstalled)
Download and install the latest Kies. Run the setup and (it always works with the first sync.)
But when prompted to update firmware components click cancel - Keys will prompt you to every time you connect, click cancel ( if I update it stops working )
did you try installing samsung drivers?
I have a friend he has a gt-n7100 it's a nee but kies says firmware is unsupported what can he do?
I'm running Windows 8 and after installing Kies for the first time on this laptop, it didn't find my Note 2, had to reinstall Kies and after a new reboot it finally found my phone and after that it hasn't caused any problems, it find the phone every single time when I connect it to my laptop.
Remember that you can also try right-click on the Kies icon and try run it as "Administrator" and see if that helps.

Windows doesn't "see" note 2.

Good Evening folks,
I'm posting here after spending the better part of 2 days trying to figure out why this doesn't work.
So, i have the following:
model: GT-N7100
Version: 4.1.1
Build: JRo03C - ALJ1
I run a PC with windows 7 and also have a laptop with windows 8.
Now, initially i only wanted to root my device to install an addblocker on it and get rid of some bloatware. so i went and got samsung note2 toolkit here on XDA. (also tried others)
but no matter how i tried the pc (nor laptop) would see the note 2. it would plug in, it would charge... but windows ignored it otherwise.
i have tried al 8 of my USB ports on the desktop, and all 3 on the laptop. none of them work
3 different USB cables.
re-booted more then times then i can count.
i have manually installed the samsung drivers.
i have tried installing the windows MTP Porting kit
all to no avail.
So before i can even START to root... i need it to to play nice with my machines... anyone have ANY suggestions on what the hell is going on here.
If your main priority is to root then use exynos abuse
Sent From Samsung's Galaxy Note II Using Internet
UtkarshGupta said:
If your main priority is to root then use exynos abuse
Click to expand...
Click to collapse
hi,
Thanks for that! found the APK file and got it on the phone through email and it's rooted, so my mission is accomplished...
but my problem still persists:
why oh why wont windows just play nice with the phone?
Did you install Kies on your PC? That program needs to be open when you connect your phone and then it will install the needed drivers.
Sent from my GT-N7100 using xda app-developers app
el_roy1985 said:
Did you install Kies on your PC? That program needs to be open when you connect your phone and then it will install the needed drivers.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Or install the drivers using the Note Toolkit http://forum.xda-developers.com/showthread.php?t=1923956
Does it show as an unknown device in windows under device manager?
I'm having the same issue but I have a suspicion that its the USB port on the phone itself as my gnex can use the same cable/USB port and show up as mtp.
Sent from my GNote 2 using xda premium
my windows is same
My Note 2 N7100 is 'seen' by my windows 8 machine, but it doesnt seem to copy/ paste anything. Pops up with an error. The same happens on a Mac Lion machine. Installed the Android File Transfer app, but the moment I connect my phone, it pops up a message saying please restart your device so that it can be detected. I am tired of transferring individual files over AirDroid Any help?
anirudh412 said:
My Note 2 N7100 is 'seen' by my windows 8 machine, but it doesnt seem to copy/ paste anything. Pops up with an error. The same happens on a Mac Lion machine. Installed the Android File Transfer app, but the moment I connect my phone, it pops up a message saying please restart your device so that it can be detected. I am tired of transferring individual files over AirDroid Any help?
Click to expand...
Click to collapse
What's the error message?
Happened to me before, un install kies on your pc reboot, download from Samsung website and install again, should work
Sent from my GT-N7100 using xda app-developers app
first of all I forgot to mention that this should've been posted in Q&A section
for the problem try the following steps. after each one of them try connecting again. keep net disconnected while you follow the steps.
if it starts working then stop other wise continue.
1)use a diff comp, but you already did that , use a different cable, you didn't mention it
2)try uninstalling drivers via programs and features.
3)try installing drivers - preferably via mskip's toolkit
if you have windows 7, then directly install it
if you have windows 8, then first disable driver signature enforcement via this guide's last question.
4)try re installing windows. if you don't wanna do that then
open device manager
in view -> show hidden devices
delete each one that says samsung, note ii or note 2, android, google, adb, gt-n7100, n7100
this will ensure that you truly remove drivers
follow step 3) after this.
Hope I helped
All the usual and helpful ideas have been listed and you should definitely work thru those to make sure you are not missing something obvious but critical. I also use Win8 (64) and all was well with my Note2 showing up as an MTP device and wll working then one day, seemingly spontaneously, it suddenly didnt! When I would plug my Note2 in, Windows would give me a USB error telling me it could nto recognise the device! To cut a long story short, I tried my wife's S2 and IT appered fine as an MTP device happily enough, so that ruled out the cable, the port and the computer/OS.
I then tried my Note2 on my laptop, and once again it came up as USB error, so the problem was following the DEVICE around....
After a lot of googling, I tried on thing that fixed it instantly:
On the phone, go into Settings, Security and delete all the "Device Administrators" which in my case was just my Email app. That did delete my email account from my phone (contacts, email etc) but didnt matter as phone is just a dumb client to the mail server so no loss of any real data.
Once removed, I then plugged phone in and BOOM! MTP device happily appeared! I then went back in and just re-added my email account and re-activated Device Administrator when asked. Working ever since.
Not saying this is your problem, but it was an eye opener to me that the Device Administrator could 'lock out' the USB connection of the device....
Hope this helps.
APK
Temko Firewing said:
hi,
Thanks for that! found the APK file and got it on the phone through email and it's rooted, so my mission is accomplished...
but my problem still persists:
why oh why wont windows just play nice with the phone?
Click to expand...
Click to collapse
Did the APK file automatically root your note2?
Arikara said:
Did the APK file automatically root your note2?
Click to expand...
Click to collapse
Yup it do
Sent from my GT-N7100 using xda premium
i have problem in xp .it doesnot install driver properly but gud in win 7.first uninstall all drivers then installed drivers without connecting phone.when instal done then connect phone
nabilsweet007 said:
i have problem in xp .it doesnot install driver properly but gud in win 7.first uninstall all drivers then installed drivers without connecting phone.when instal done then connect phone
Click to expand...
Click to collapse
I would also recommend checking your Windows Update log - especially if you have it set to automatic updates. After I installed the drivers off of the Samsung website, Windows Update tried to "Update" my drivers to an older version (I do manual Windows Updates). The first time it asked, I let it, and my phone couldn't connect anymore. Once I stopped that silliness I stopped having problems.
same problem usb not conecting with my pc windows7
all this is my same problem which I facing help me about how to slove this matter
Temko Firewing said:
Good Evening folks,
I'm posting here after spending the better part of 2 days trying to figure out why this doesn't work.
So, i have the following:
model: GT-N7100
Version: 4.1.1
Build: JRo03C - ALJ1
I run a PC with windows 7 and also have a laptop with windows 8.
Now, initially i only wanted to root my device to install an addblocker on it and get rid of some bloatware. so i went and got samsung note2 toolkit here on XDA. (also tried others)
but no matter how i tried the pc (nor laptop) would see the note 2. it would plug in, it would charge... but windows ignored it otherwise.
i have tried al 8 of my USB ports on the desktop, and all 3 on the laptop. none of them work
3 different USB cables.
re-booted more then times then i can count.
i have manually installed the samsung drivers.
i have tried installing the windows MTP Porting kit
all to no avail.
So before i can even START to root... i need it to to play nice with my machines... anyone have ANY suggestions on what the hell is going on here.
Click to expand...
Click to collapse
I was having the same problem, but I was using a USB cord that I had from my old phone. Switched to the white one that came with my Note 2 and it started working.

Connection Issues with Note 2

I get the following error
"Unable to find software on your PC that can recognize your device. Service pack 3, Windows Media Player, version 11 or higher, or Samsung USB Driver for Windows XP, or Android file transfer for Mac OS must be installed (see www.microsoft.com or www.android.com/filetransfer)
when I connect my note 2 to my pc via usb. I also have a white note 2 that was connecting without a problem earlier today.
I've tried installing Samsung Kies, installing the Samsung USB Driver for Mobile Phones v1.5.14.0 with no luck. Let me know if you guys have any suggestions.
Stupid Samsung Drivers not working. Tried everything!
i just started having this issue out of nowhere as well. WTF? I've tried over and over to install the drivers and nothing is working. This is driving me crazy and I can't seem to fix it. My wife's S3 will no longer connect as well.
HELP!
M1ke101 said:
I get the following error
"Unable to find software on your PC that can recognize your device. Service pack 3, Windows Media Player, version 11 or higher, or Samsung USB Driver for Windows XP, or Android file transfer for Mac OS must be installed (see www.microsoft.com or www.android.com/filetransfer)
when I connect my note 2 to my pc via usb. I also have a white note 2 that was connecting without a problem earlier today.
I've tried installing Samsung Kies, installing the Samsung USB Driver for Mobile Phones v1.5.14.0 with no luck. Let me know if you guys have any suggestions.
Click to expand...
Click to collapse

drivers in windows 7

i have re-installed the drivers on my pc twice and windows still doesn't see my note 2. i had to get another not 2 yesterday. would that matter? is there a setting on the phone i need to put on? when i g to device manager. it show samsung drivers are installed and working properly. any help?
i fixed this problem

[Q] USB issue with Win7 -device unknown

I apologize if this isn't the proper forum.
I had a Samsung Galaxy S3 (The non LTE version) with T-Mobile. I have used the KIES 3 software to backup my phone.
I got a Samsung Galaxy S4 (the M919 model) with T-Mobile.
First, I connected the phone to my Win7 64-bit Home Edition pc with the same Galaxy S3 USB cable. It charges, and I hear the "boo-beep" and Windows 7 says it's installing device software and then comes back and says "unknown device" installation failed. In Device Mangler, it shows up under USB controllers, for some reason as "unknown device".
Okay, so I reinstalled the Samsung USB drivers.
No go
I used the actual S4 cable that came with the phone.
No go.
I have done the debug USB mode. No go.
I have verified that the MTP protocol is used (vs. Camera) and that it's set to MTP+ADB
I've switched back and forth to camera vs. MTP
Windows seems to detect the USB signal in that it knows when it's plugged in and when it's not, but it seems to IMMEDIATELY (and I mean very very fast, like under 1 second) "find" it always as a USB controller -> Unknown Device
So, I've tried my laptop. windows 7 64-bit. Same thing.
I had a spare pc around, so I even reformatted the drive and put a fresh copy of windows 7 on it. Same thing.
I've manually installed the Samsung drivers (without KIES). Still no go.
So I guess my questions:
1) Is there some other method to verify USB port is working properly? (like can you connect it to something else and have it work)? I'm assuming it's good since not only does it charge, but it at least is attempted to connect with Windows 7
2) I've got 2 more cables ordered --official Samsung ones--just in case
3) Can you root and unroot a phone without USB? It seems they all require USB drivers, and ODIN to work. I ended up having to manually backup the S3 via GCloud or whatever to get my stuff transferred over.
Oh, I also have an SD card in the phone.
Yes, I tried unmount it, and even removing it, rebooting, etc. Still no go.
I am trying to find an XP machine to see if that works any better.
thank you.

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