Develop Bugs

Error 927, And All Potential Solutions Have Failed...

Here it is in a nutshell: Error 927 on ANY download, any app, any game, be it paid or free, on my Nexus 7 (2013) FHD. I've done the following:
- Cleared the data and cache for the Google Play Store, Download Manager, and Google Services Framework.
- Uninstalled updates for the Google Play Store and Google Services Framework.
- Deleted and re-added my Google account.
- Rebooted.
- Hard reset.
- Downgraded to 4.3 and re-upgraded to 4.4.2.
- Tried to download the apps and games from the Google Play website, and get "An unexpected error has occured. Please try again later."
- Changed the filter and proxy settings on my Cisco router.
- Switched to LTE, and... same thing.
- Created another Google account, and it worked, but I will NOT be forced to re-purchase the apps I've spent nearly $80.00 on over the years, or upload my music collection to Google Music again.
- Reached out to Google for help, and... crickets.
I'm at the end of my rope. If this isn't resolved soon, I'm returning the Nexus to Wal-Mart. I've NEVER had this sort of issue before, even with my first-generation Nexus 7. I've had Android tablets since my Motorola Xoom awhile back. I've ALWAYS had Android tablets. I'd hate to have to abandon Android because of this idiocy, but I may have to do so. I don't want to have to go with Apple for both my smartphone and tablet, but it's starting to look that way.
If anyone has any suggestions that aren't listed above, please, help me out. I love my Nexus 7, but without apps and games, it's pretty worthless.
Thanks in advance.

Normally deleting and adding back the Google account is a solution for Play Store problems, but as you said, you tried that. Some have reported that error 927 is because of a network connection error. How is web browsing? YouTube?
abarax said:
- Downgraded to 4.3 and re-upgraded to 4.4.2.
Click to expand...
Click to collapse
How did you do that? Did you download the 4.3 ROM to flash it? Did you unlock and flash a custom recovery?
When all else fails, flash the stock ROM, especially with your downgrading and upgrading. Google's files include a "flash-all.bat" within that will wipe everything and flash the stock ROM and recovery.
https://developers.google.com/android/nexus/images#razor

Pandae said:
Normally deleting and adding back the Google account is a solution for Play Store problems, but as you said, you tried that. Some have reported that error 927 is because of a network connection error. How is web browsing? YouTube?
All web browsing and pre-installed apps work just fine. Just any attempts to update those apps, or install any other apps from Google Play, fail with error 927.
How did you do that? Did you download the 4.3 ROM to flash it? Did you unlock and flash a custom recovery?
When all else fails, flash the stock ROM, especially with your downgrading and upgrading. Google's files include a "flash-all.bat" within that will wipe everything and flash the stock ROM and recovery.
https://developers.google.com/android/nexus/images#razor
Click to expand...
Click to collapse
I actually have flashed the stock ROMs, from the original 4.3 to 4.4.2, with the exact same results. I've also made certain not to unlock the bootloader and to not root as to recreate the OOB experience as well. At this point, my options are exhausted.

abarax said:
I actually have flashed the stock ROMs, from the original 4.3 to 4.4.2, with the exact same results. I've also made certain not to unlock the bootloader and to not root as to recreate the OOB experience as well. At this point, my options are exhausted.
Click to expand...
Click to collapse
Are you able to install apps on another device with the same account? If not it may be a problem with your account...

Dexxon said:
Are you able to install apps on another device with the same account? If not it may be a problem with your account...
Click to expand...
Click to collapse
I know his pain I have flashed reflashed installed stock and im using a atrix 2 with ics 4.0.4
im hoping its a google server problem and it will be fixed

I was having the same problem for the last two days and I went to settings/Google account and noticed there was a sync error with sound search for Google play and I manually synced it and now apps download .
Sent from my Nexus 5 using Tapatalk

I went into my account removed my devices from it on the web and signed in on my phone now it works
Sent from my MB865 using Tapatalk

I've been having the exact same issue for 4 days. Regardless of rom, phone, or gmail account I use. I've done every wipe format imaginable even Odin as I have a Samsung phone same issue. Now I cant even get any Google apps to connect at all. Such as Google plus play store YouTube etc...Google says never heard of it before sorry.

dawiseguy77 said:
I've been having the exact same issue for 4 days. Regardless of rom, phone, or gmail account I use. I've done every wipe format imaginable even Odin as I have a Samsung phone same issue. Now I cant even get any Google apps to connect at all. Such as Google plus play store YouTube etc...Google says never heard of it before sorry.
Click to expand...
Click to collapse
I'm having the exact same problem now for a few days. I called Google support and they are aware of the problem and had no resolution. I was told too bad basically.
Out of curiosity, for those having this issue, did you upgrade to a 4.4.2 ROM?

I updated to stock rooted 4.3 galaxy note 2 Verizon and it happens on all of my gmail accounts too
Sent from my SCH-I605 using Tapatalk

I have the same problem. Ran across this thread doing a search for the error 927. Running a Verizon HTC One and an LG G Pad 8.3. Both have the same problems, and i too have called Google several times. Their answer was to call HTC. I was livid. I changed my password, but was only a temporary fix until I made a purchase from the Play store. Then the error came back. I realize i am in the Nexus 7 forums but wanted to chime in since the problem is happening to me too. Hopefully Google comes up with a fix. Too much money tied up to just create new account, which does work by the way.

Creating a new account shouldn't even be an option what it the issue happens on the new account? Google just needs to fix it.
Sent from my SCH-I605 using Tapatalk

dawiseguy77 said:
Creating a new account shouldn't even be an option what it the issue happens on the new account? Google just needs to fix it.
Sent from my SCH-I605 using Tapatalk
Click to expand...
Click to collapse
I agree...I would be ok if they just said we're working on a fix, but just to ignore me and say call the manufacturer pizzed me off.
Sent from my HTC6500LVW using Tapatalk

planedoc said:
I agree...I would be ok if they just said we're working on a fix, but just to ignore me and say call the manufacturer pizzed me off.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Yeah Google making me mad too
Sent from my SCH-I605 using Tapatalk

Same boat. I did everything the original poster did as well. Called into play store support and eventually got passed off to tier 2 support. Haven't heard anything in over a week.
The issue affects every device I log into with my account. Originally showed rpc:s-7 error, now 927.
Anyone with this problem find a solution? Again, I've done everything the op posted. In the past I've been able to correct the problem. But this time, no go.

Have the same problem... In every device I'm using with my account... 3 tablets, 2 cell phones. Spent more than 400 dollars in apps.. Can't download, nor even update. Always error 927. Changed password and problem persists.. It's obviously a problem with my account.. Wonder what could I do.

Have you tried installing apps from Google Play on a computer?

Hello, just an update...
My problem has gone... Seems it was from google side.
Too bad I had to flash my cel 3 times before I realized it was happening to all my devices.
Don't know if the password change had anything to do with the fix since, at least, it didn't work immediately.
If you encounter the same problem don't panic... give it a little time, hopefully it fixes on its own.
Thank you very much.

"Unfortunately Bluetooth has Stopped" Error

Is anyone else seeing the error message "Unfortunately Bluetooth has Stopped" pop up repeatedly, as often as every 1-2 minutes? This happens even when I'm not connected to a BT device. It started happening to me yesterday and it's driving me crazy.
Checking logcat, I see these messages: pastebin. I was wondering if it's a manifestation of the bug in this article at Android Police, but surely that has been fixed by now? I'm presently unrooted and totally stock so I'm thinking a factory reset might be my only option, unless someone can suggest something else?

Yes!
Exactly the same thing. Driving me nuts.
I've tried to trace to an app but no luck.
Also totally stock, unrooted.
(Telstra Australia image).
Have been putting off reset as long as I can.
I see you are in Oz also.. are you running Telstra stock image?
I spoke to their online 'help'.. who said that it would be an LG issue and to talk to them.. confirming that they believe LG are responsible for all the QA on their image.
I'm going to factory reset... and see what happens.

No, I have the international H815. I've had it for a couple of months and this just started happening yesterday.
Do you perchance have Garmin Connect installed, and talking to a Garmin device?

hmm... no.. I don't... (this sounds like a game of Guess Who).
My son was getting the same problem on his S3.. but associated it with Spotify. Once he uninstalled the app, the problem went away.
I did have Spotify... but uninstalling did nothing.
Just went through phone looking for 'bluetooth' stuff. Have uninstalled Fitbit, LG Health, IFTTT,
All smart settings are off.
Restarted,,, waiting for error.

I'm suspecting it will work ok... for a while.
I'm now wondering if this is a manifestation of this problem, as the OP was getting the same message in his log as I am seeing. If so this is pretty grim. I use the phone to listen to music and podcasts in the car all the time, so if this is going to keep happening then it's severely impacting my use of this phone. I guess we can only hope that LG come good with a software update that will address this, unless someone else has a workaround?

I'm also having the same problem, I cannot seem to pin it to a specific app. I've tried clearing the Bluetooth cache and even a complete factory reset and I am still getting the same issue, if someone has a fix please post it's driving me crazy

nic.trueman said:
I'm also having the same problem, I cannot seem to pin it to a specific app. I've tried clearing the Bluetooth cache and even a complete factory reset and I am still getting the same issue, if someone has a fix please post it's driving me crazy
Click to expand...
Click to collapse
Did your phone do it from Day 1 or did it just start doing it at some random point in time?
Also, when you did a factory reset did you perchance use LG backup or something to save your settings?

sladflob said:
Did your phone do it from Day 1 or did it just start doing it at some random point in time?
Also, when you did a factory reset did you perchance use LG backup or something to save your settings?
Click to expand...
Click to collapse
Yes it's done it since day one when I got it (about a week ago) once I did a factory reset I set it up as a new phone and downloaded my apps from the play store, the only thing I didn't try was streaming music without any apps installed and just using Google play music to steam music via Bluetooth, without doing that it's hard to tell if it's a lg issue or a 3rd party app that is causing it

jemichae said:
Yes!
Exactly the same thing. Driving me nuts.
I've tried to trace to an app but no luck.
Also totally stock, unrooted.
(Telstra Australia image).
Have been putting off reset as long as I can.
I see you are in Oz also.. are you running Telstra stock image?
I spoke to their online 'help'.. who said that it would be an LG issue and to talk to them.. confirming that they believe LG are responsible for all the QA on their image.
I'm going to factory reset... and see what happens.
Click to expand...
Click to collapse
Me too, though SGS5 handset, and only started yesterday morning.
Telstra Australia image, stock unrooted, cleared blue tooth cache and data, removed all paired devices, removed battery....still no joy
Would be great to hear if anyone has found a way to resolve.
Thanks

sladflob said:
Is anyone else seeing the error message "Unfortunately Bluetooth has Stopped" pop up repeatedly, as often as every 1-2 minutes? This happens even when I'm not connected to a BT device. It started happening to me yesterday and it's driving me crazy.
Checking logcat, I see these messages: pastebin. I was wondering if it's a manifestation of the bug in this article at Android Police, but surely that has been fixed by now? I'm presently unrooted and totally stock so I'm thinking a factory reset might be my only option, unless someone can suggest something else?
Click to expand...
Click to collapse
jemichae said:
Yes!
Exactly the same thing. Driving me nuts.
I've tried to trace to an app but no luck.
Also totally stock, unrooted.
(Telstra Australia image).
Have been putting off reset as long as I can.
I see you are in Oz also.. are you running Telstra stock image?
I spoke to their online 'help'.. who said that it would be an LG issue and to talk to them.. confirming that they believe LG are responsible for all the QA on their image.
I'm going to factory reset... and see what happens.
Click to expand...
Click to collapse
nic.trueman said:
I'm also having the same problem, I cannot seem to pin it to a specific app. I've tried clearing the Bluetooth cache and even a complete factory reset and I am still getting the same issue, if someone has a fix please post it's driving me crazy
Click to expand...
Click to collapse
CWSB said:
Me too, though SGS5 handset, and only started yesterday morning.
Telstra Australia image, stock unrooted, cleared blue tooth cache and data, removed all paired devices, removed battery....still no joy
Would be great to hear if anyone has found a way to resolve.
Thanks
Click to expand...
Click to collapse
have you guys maybe trackID installed? for me bluetooth was off but i had this problem that bluetooth has stopped and uninstalling trackID solved it.
maybe i could help you

No TrackiD for me.
I seem to be able to make the error appear when I'm scrolling down Facebook news feed.
No error when Bluetooth is off.. but that's not an option for how I use my phone.

I don't have TrackID installed either.
I did a factory install last night and let my apps reinstall overnight. I'm not getting the error this morning and was able to drive to work listening to podcasts with no disconnections. So it's "fixed", for now at least, though I fully expect that it will return at some point in the future.

If I do a factory reset will I lose root? Thanks in advance
Sent from my VS986 using Tapatalk

sladflob said:
I don't have TrackID installed either.
I did a factory install last night and let my apps reinstall overnight. I'm not getting the error this morning and was able to drive to work listening to podcasts with no disconnections. So it's "fixed", for now at least, though I fully expect that it will return at some point in the future.
Click to expand...
Click to collapse
Bit the bullet and did a factory reset last night, problem solved.
Appears it was a Telstra update that has caused the problem to several brands of phones.

were you rooted?
I want to do a factory reset but I'm rooted and don't want to lose it.
thanks
CWSB said:
Bit the bullet and did a factory reset last night, problem solved.
Appears it was a Telstra update that has caused the problem to several brands of phones.
Click to expand...
Click to collapse

bkrickles said:
were you rooted?
I want to do a factory reset but I'm rooted and don't want to lose it.
thanks
Click to expand...
Click to collapse
No, I was on stock Telstra modified firmware

use logcat to track the issue, it can be caused by bad data from apps, usually if you wipe the data it can be solved
try clear the bluetooth settings, it can be corrupt data

Factory reset, and restored from full LG Backup.
Haven't seen the issue for a couple of days.

I had this problem and found out the cause was Spotify, I uninstalled it and re-installed it and havent seen the issue for over a week now

The problem came back after a couple of weeks.. and is just constant.. even when factory reset back to stock and no apps installed.
Rooted phone. Froze 'Android Staten Webview'...believe issue resolved.

Facebook/Instagram images slow to load

Facebook images on my pixel XL randomly don't load correctly. Basically when I tab a pictures to maximize it nothing happens unless I hit back and try again. Even then it sometimes doesn't work. Occasionally the same thing will happen on Instagram but mostly on FB. Search back in this thread to see if I could find anything but didn't. Does anyone else have this happen? Could it be a ram issue? I'm trying to see if it's worth it to RMA

theycallmerayj said:
Facebook images on my pixel XL randomly don't load correctly. Basically when I tab a pictures to maximize it nothing happens unless I hit back and try again. Even then it sometimes doesn't work. Occasionally the same thing will happen on Instagram but mostly on FB. Search back in this thread to see if I could find anything but didn't. Does anyone else have this happen? Could it be a ram issue? I'm trying to see if it's worth it to RMA
Click to expand...
Click to collapse
does this type of issue occur in any other app? have you tried browsing on chrome and seeing if images fail to display properly on it? try browsing a picture heavy site like imgur and see if any of those fail. This will let you know if it's something with the phone in general or something with those two apps.
You shouldn't have to RMA off of that you can always wipe the cache, uninstall/reinstall the app, factory image without wiping. If all that fails to fix that issue then yeah you're going to need to start that exchange process...

Yeah, I've tried everything I can think of. Reinstalling doesn't work. I was running a custom rom and just went back to stock and it seemed to fix the problem but then it just started doing it again.

theycallmerayj said:
Yeah, I've tried everything I can think of. Reinstalling doesn't work. I was running a custom rom and just went back to stock and it seemed to fix the problem but then it just started doing it again.[/QUOTE
It might be a bug with the Facebook app. It might also be that you installed an app that is clashing with Facebook. When you went back to stock did you do a full flash of the stock image or cheat by keeping your user data? If you did the latter you might want to do a full flash where your phone starts off completely clean. If you did the former and already started out clean you might want to contact Pixel support and see if they have any ideas.
Another possibility is to do a factory reset. I'm not sure if Facebook comes on the phone by default or not. If it does don't install any of your downloaded apps and see if the Facebook app problem returns. If it doesn't download your apps one at a time until you figure out which one is causing the problem.
Click to expand...
Click to collapse

theycallmerayj said:
Facebook images on my pixel XL randomly don't load correctly. Basically when I tab a pictures to maximize it nothing happens unless I hit back and try again. Even then it sometimes doesn't work. Occasionally the same thing will happen on Instagram but mostly on FB. Search back in this thread to see if I could find anything but didn't. Does anyone else have this happen? Could it be a ram issue? I'm trying to see if it's worth it to RMA
Click to expand...
Click to collapse
I'm having that issue with my IG even after a clean flash and install of my rom and the app itself

Yeah did a full wipe including user data. I'm just trying to figure out if anybody has had this issue. I'm going to try Google support and see what they say. It's not a huge deal but it takes away from the overall experience of the phone.

my instagram is very slow, too

theycallmerayj said:
Yeah did a full wipe including user data. I'm just trying to figure out if anybody has had this issue. I'm going to try Google support and see what they say. It's not a huge deal but it takes away from the overall experience of the phone.
Click to expand...
Click to collapse
It's the app. Some updates works.

awakenedwithin said:
It's the app. Some updates works.
Click to expand...
Click to collapse
Okay, thanks. That's what I was thinking. After talking to my gf she said her Pixel does the same thing. I probably won't bother trying to rma since I'm unlocked on Verizon

Pixel slow to load Twitter pics
I just got my pixel 2 XL Twitter pics are barely loading after unintall and reinstall no better. WiFi is good on all other apps. Current update uninstalled.

Using AdGuard as Private DNS Causes Random Soft Reboots ***May 2019-*NOT*Fixed***

There are a couple of threads on this already here:
https://forum.xda-developers.com/pixel-2-xl/help/experiencing-random-restarts-t3895706
and here:
https://forum.xda-developers.com/pixel-2-xl/help/soft-rebooting-multiple-times-day-t3887222
but I felt that the issue needed a thread title which clearly spelled out the problem as it seems a lot of us are affected. Thanks to the original posters, I was able to solve my own problem but only after a useless RMA.
The good news is that Google is aware of the problem and Issue Tracker has it flagged as fixed. Hopefully it will be included in Monday's Feb update, but no ETA is listed in the Tracker thread.
https://issuetracker.google.com/issues/122141885

And, unfortunately, I can confirm that the problem was not fixed with the February update.

Good idea to create this thread

So far so good using Adguard with the March update. Almost 5 hours and no reboots.
Anyone else? Hopefully it was addressed with today's update.

Pig Vomit said:
So far so good using Adguard with the March update. Almost 5 hours and no reboots.
Anyone else? Hopefully it was addressed with today's update.
Click to expand...
Click to collapse
Not so good here, tried adguard private dns today and had the soft reboot within 2 hours.

Noticed the same on my Pixel 2 XL, but not on my Note 9 with AdGuard's DNS. Looks like a Pixel-specific issue to me, not an Android 9 issue

I continue to have had no soft or hard reboots since the March update. Adguard is working just fine for me.

And now I just had a soft reboot. I'm attributing it to AdGuard, as I never had a soft reboot before altering Private DNS settings. But it does seem much better. We'll see what the next few days hold.
*****EDIT**** And another one overnight. Problem definitely still there. I'm turning AdGuard back off.

Ugh, so this still hasn't been fixed on Pixel devices, I guess.

Still not fixed with April update, but that's Google for you...

boojay said:
Still not fixed with April update, but that's Google for you...
Click to expand...
Click to collapse
Wonder if it's fixed in Android Q
Anyway, a company that make most of it's money selling ads, I'm not surprise they take their time to fix this.

Still not fixed with April update on Pie.
Can anyone with Q give it a try and report back?

Try DNS66 instead. Same functionality, no issues.

Been running with private DNS set to AdGuard for about a week now......and no reboots. So I think it's been fixed.
If anyone on the May update is still having problems, please post back.

Pig Vomit said:
Been running with private DNS set to AdGuard for about a week now......and no reboots. So I think it's been fixed.
If anyone on the May update is still having problems, please post back.
Click to expand...
Click to collapse
Was fine since the May update until today, at which point it rebooted twice within 15 minutes.

Pig Vomit said:
Been running with private DNS set to AdGuard for about a week now......and no reboots. So I think it's been fixed.
If anyone on the May update is still having problems, please post back.
Click to expand...
Click to collapse
Just posting to confirm your findings. Been using AdGuard DNS for about a week now as my private DNS, and have had no reboots.
Sent from my Google Pixel 2 XL using XDA Labs

Well, no sooner had I changed the title and said it was fixed than Cliff posted about his reboots......and I thought, OK, isolated.....then tonight I had two reboots myself. Thus the title changed back to *NOT* fixed.
But I will say at least it seems to be WAY better, at least tolerable while weighing benefits vs. reboots. But I couldn't fit *KINDA* fixed in the title.

After the June update, unfortunately a reboot within an hour.

I thought it was just me , I rooted and moved to using ad-away

Moved to Android Q beta 4 a good week ago, AdGuard private dns enabled, works fine. No reboots.

Question Wi-Fi going off and on. Happening to several Pixel 6's

I know there were a bunch of topics on this earlier in the year but I have yet to find a solution and here's the weird thing...
I have a P6 Pro (Android 12.1) coworker has a P6 (Android 13) and both of us when at home (different homes lol) will have the Wi-Fi turn off, and a few seconds later turn back on again.
The problem for both of us started about a month ago. This is way too coincidental. Neither of us had this problem before and since we are on two separate but similar phones running two different versions of Android could this be a Google connectivity related app that is causing this problem? Maybe a bad update to something?
Btw I've tried all the fixes mentioned in previous posts. Everything but a factory reset and nothing has worked. It only happens once or two a day but it's annoying

I noticed that as well during the last couple of weeks. This wasn't happening before for sure. Still no idea what's causing it.

arvylas said:
I noticed that as well during the last couple of weeks. This wasn't happening before for sure. Still no idea what's causing it.
Click to expand...
Click to collapse
Thank you. The Google Connectivity Service app that helps manage Wi-Fi was updated about a month ago.
Since we all have different versions I'm thinking this has to be app related. Nothing else makes sense

I had the same issue back on 12.1 on my P4a...and oh man did it annoy the sht outta me! I too assumed it was prolly app related. I spent ages trying to chase it down. Then google offered me $300 trade-in plus a pair of Pixel Buds for a P6a...suddenly I just stopped looking.

Hand76 said:
Thank you. The Google Connectivity Service app that helps manage Wi-Fi was updated about a month ago.
Since we all have different versions I'm thinking this has to be app related. Nothing else makes sense
Click to expand...
Click to collapse
Did you try disabling the Google connectivity from app info?

arvylas said:
Did you try disabling the Google connectivity from app info?
Click to expand...
Click to collapse
Not yet but may that later tonight

For now I tried rolling back to v53 of Google connectivity service to check if that's the culprit.

arvylas said:
For now I tried rolling back to v53 of Google connectivity service to check if that's the culprit.
Click to expand...
Click to collapse
Since it also happens with GrapheneOS which doesn't have that, its not the culprit.

I'm using the modem from qpr beta. Is anyone else with the problem using this one?

arvylas said:
I'm using the modem from qpr beta. Is anyone else with the problem using this one?
Click to expand...
Click to collapse
Modem firmware isn't relevant to wifi.

I don't want to jinx it but after happening to me every day for a few weeks it stopped. Been a week now with no changes made on my end.
This had to be a Google app. They are always getting updated and not always for the better