I noticed that when I connect the phone via an USB-C cable to my computer or to an USB stick, the connector only works in one direction, like in the old USB-B days. When I rotate the plug it no longer works reliable.
Haven't faced such an issue. You should try another cable and if the issue is persistent, maybe the USB connector itself is having issues and you should reach out to Nokia service.
I tried several cables and eventually got in contact with retailer and received a new device. On the night before the new device arrived, I couldn't really charge the phone. Hopefully this won't happening again.
Related
Is anyone else having issues with the USB-microUSB cable provided by Samsung?
I have had trouble physically getting it plugged into the charging block and staying seated. However, my biggest issue is connecting it to my laptop. I plug it in, connected to nothing on the micro end and Windows tries to install drivers and eventually errors out. Then I can't connect my phone at all. I had to use my cable from my HTC EVO to get the ODIN connection for rooting working properly.
I seem to remember when my mom got her Samsung Transform, we had similar issues with the USB-microUSB that came from Samsung and we had to use my cable to root her phone too.
What is with Samsung and shotty USB cables?
I went to use a portable charger with USB C connector (Anker) and my Pixel XL did not indicate that it was charging. I had another cable that is USB A to C. When I plugged that into the USB A port it worked.
Thinking that the issue was either with the USB C port on the charger or with the cable I did some playing around when I got home. No combination of USB C cables or chargers would charge the phone. Any USB A to C worked.
This morning, just for kicks, I shut down and restarted the device. And..... all is as it should be on all cables/chargers. Very strange.
Has anyone else experienced this or is able to offer a possible explanation?
Hey kenorian,
No new info, but there is a thread discussing this issue with a small handful of people.
https://forum.xda-developers.com/pixel-xl/help/charge-boot-t3535269
For me, Google RMA'd me a new device, except for a single instance, the charging issue has not returned in a few weeks with the new device.
My 5X has stopped charging from my USB-C laptop, or my laptop's charger. Both used to work with no issues (in terms of plugging it into my laptop, the phone doesn't seems to recognise that it's plugged in at all). It still charges fine from the stock charger.
What's going on?
Some interesting/helpful info:
The phone charges fine from a USB-A cable with adaptor, and also sees the computer with this cable.
Could it be something broken with USB-PD (power delivery spec)? Since both the USB-C ports on my laptop, and the laptop charger have this enabled, maybe the phone has stopped "accepting" power from these devices?
Unlikely to be a software issue? My wife's 5X with the same OS version (7.1.2) works fine with a USB-C cable and my laptop's charger.
josephlikescoffee said:
(in terms of plugging it into my laptop, the phone doesn't seems to recognise that it's plugged in at all)...
Click to expand...
Click to collapse
So you don't get a notification on your phone saying what USB mode you would like to be in? Like charging, file transfer, etc.
Sent from my Nexus 5X using Tapatalk
Buy a new laptop.
josephlikescoffee said:
My 5X has stopped charging from my USB-C laptop, or my laptop's charger. Both used to work with no issues (in terms of plugging it into my laptop, the phone doesn't seems to recognise that it's plugged in at all). It still charges fine from the stock charger.
What's going on?
Click to expand...
Click to collapse
That's very strange... This morning I had this exact same problem for the first time. My phone wasn't charging from my Surface Pro 3 or the USB port on the SP3 charger. Lol then i come to work and see this thread.
Check the USB port on your phone for lint buildup. My 5X recently started having a vaguely similar problem: it would charge via USB-C, but the connector seemed a bit loose, and when plugging it into a computer, I never got the prompt on the phone to choose Charging, File Transfer, etc. Turns out that lint collects in the phone's port. Over time, plugging a connector into the phone compacts the lint, until eventually you have a layer of lint in the bottom of the port that prevents the connector from making full contact. I keep my phone in my pants pocket, so I had lint buildup. My wife keeps hers (also a 5X) in her purse, so she didn't.
Grab something thin and non-conductive (the toothpick from a swiss army knife works) and gently dig around in the USB port on the phone and see if anything comes out.
Heh, my laptop is brand new, and my wife's 5X works as expected - mine used to.
I did get some lint out of the connector, but it doesn't seem to make a difference. I wonder if it's possible that one of the pins is s little dirty. But it's strange that everything works fine with a USB-A cable with adaptor on the end (charge and data), and that the stock charger still works fine.
With a known-working USB-C cable plugged into the computer, I get no notification on the phone at all.
I can't figure this out... I have an ASRock Motherboard Motherboards Z370 EXTREME4 motherboard with a USB-C output on it and using Win10. I've tried using the P2XL USB-C to USB-C cord to connect my phone to the computer to transfer files. I get nothing that shows up on the phone, yet everything is updated and working on the computer.
Any ideas?
Also as a side note, I have a dozen or so regular USB-C cords. Only 1 actually works just connecting it to a USB port on the computer. Some don't recognize anything, some will recognize the phone and let me transfer files only to have it drop the connection and reconnect to the phone. The 1 cord that actually does work, works as expected. Also this same issue happened on my old PC as well. Only 1 cord works with this phone and everything is updated. I've tried other computers with same issue.
I've also noticed I can only charge my phone with a couple of 120v USB outlets. Lots of them won't charge my phone, even though the phone says it's charging.....just never gains any charge.
I have a pretty similar issue with a C to C connection using my Razer Blade. I have this happen with the OEM cable and a couple of non-OEM C to C cable. I can't remember ever having an issue with my HTC 10 using a C to C, or when I use a USB A to C cable with this phone. While I'm not entirely convinced it's not my USB C port on my laptop, more evidence points to it being my Pixel rather than the port.
It's not the biggest issue for me because it's not a constant hindrance and I can usually get any transfer to finish.
Think I've been down this road... No fix. No idea what is happening or why.
The only option I have is to use my 1 cord to transfer. I usually am transferring several gigs at a time. I never had this issue with same cords for my original pixel XL.
What gets me is I even has issues using us chargers even. They say it's charging but never gain any charge.
Kind of thinking my phone has been defective
Wiped it yesterday and tried again with the OEM USB-C to USB-C cable, no luck even recognizing the phone, even to charge. I did however use a USB-A to USB-C 3.0 cable that didn't ever work originally and it copy 15gb of music without an issue.
I'll keep testing, as well as test it on the chargers that didn't work previously. I will also contact ASRock as I believe possibly my motherboard's port for the C-to-C not to work with the phone. It's not the worst thing not being able to use it, as I'm happy I can finally transfer files at 3.0 speeds now! SO MUCH quicker copying files back onto the phone than when I pulled them off!
Last week I wanted to plug in my phone into our shop's stereo, using the the official included USB-C to 1/8th headphone adapter. I plug in the phone, fire up my music, but the audio continues out of the phone's speakers.
So I unplug and replug in the adapter, and the aux cable a couple of times with no luck, even restarted the phone to see if that would do it.
At that point I thought that somehow the adapter was damaged, so I ordered a replacement (making sure to get one with a DAC [sidenote: **** any manufacturer that makes you not only have to get an adapter for headphones, but makes you have to get a SPECIAL adapter])
No dice with the new adapter.
I went a couple of days not really worrying about it, the phone charges just fine, like it always has, so I didn't think it was a hardware issue. I thought it was just bad luck with these stupid, terrible, superfluous, awful adapters.
But today I had to pull a file off the phone to my computer, using multiple known good Type-C to USB-A 3.0 cables.
Phone says it's charging, but I didn't get the notification to select USB mode, and USB ADB debugging never showed up.
Windows is constantly making the device connected, disconnected sounds, and device manager is showing me an "Unknown USB Device (Port Reset Failed)"
Is it possible that somehow the data connections on the port on the phone are damaged, without it affecting power delivery? I have no idea how that would work, Like I said, it charges just fine, and all my cables feel pretty secure when plugged in, there's no play or wobble and I don't know what to do to troubleshoot it further.
You can try to clean the port
I have the same issue. Ive requested a replacement aux dongle from Google and still no go. It charges fine, connects to my computer fine adb, data transfer etc all work, only for music it continues to play from the speaker even when connected.
Yes it's possible for the phone to get power but have no data connection it's happend to my Nexus 6p I paid for the insurance so I had to pay the deductible to replace I have had some data issues with the pixel 2 xl but always seems to come back after a few days could just be a dirty connection since I work construction and some times gets very dirty.
But I'd be careful of what cables you buy when they are usb a to c but seem to have no issues with c to c
I have the same problem and are trying to work with Google for a fix. I have tried everything and they are pretty useless. I am now requesting a new device as I'm still under warranty.