Phone no longer charges from laptop, laptop charger - Nexus 5X Q&A, Help & Troubleshooting

My 5X has stopped charging from my USB-C laptop, or my laptop's charger. Both used to work with no issues (in terms of plugging it into my laptop, the phone doesn't seems to recognise that it's plugged in at all). It still charges fine from the stock charger.
What's going on?

Some interesting/helpful info:
The phone charges fine from a USB-A cable with adaptor, and also sees the computer with this cable.
Could it be something broken with USB-PD (power delivery spec)? Since both the USB-C ports on my laptop, and the laptop charger have this enabled, maybe the phone has stopped "accepting" power from these devices?
Unlikely to be a software issue? My wife's 5X with the same OS version (7.1.2) works fine with a USB-C cable and my laptop's charger.

josephlikescoffee said:
(in terms of plugging it into my laptop, the phone doesn't seems to recognise that it's plugged in at all)...
Click to expand...
Click to collapse
So you don't get a notification on your phone saying what USB mode you would like to be in? Like charging, file transfer, etc.
Sent from my Nexus 5X using Tapatalk

Buy a new laptop.

josephlikescoffee said:
My 5X has stopped charging from my USB-C laptop, or my laptop's charger. Both used to work with no issues (in terms of plugging it into my laptop, the phone doesn't seems to recognise that it's plugged in at all). It still charges fine from the stock charger.
What's going on?
Click to expand...
Click to collapse
That's very strange... This morning I had this exact same problem for the first time. My phone wasn't charging from my Surface Pro 3 or the USB port on the SP3 charger. Lol then i come to work and see this thread.

Check the USB port on your phone for lint buildup. My 5X recently started having a vaguely similar problem: it would charge via USB-C, but the connector seemed a bit loose, and when plugging it into a computer, I never got the prompt on the phone to choose Charging, File Transfer, etc. Turns out that lint collects in the phone's port. Over time, plugging a connector into the phone compacts the lint, until eventually you have a layer of lint in the bottom of the port that prevents the connector from making full contact. I keep my phone in my pants pocket, so I had lint buildup. My wife keeps hers (also a 5X) in her purse, so she didn't.
Grab something thin and non-conductive (the toothpick from a swiss army knife works) and gently dig around in the USB port on the phone and see if anything comes out.

Heh, my laptop is brand new, and my wife's 5X works as expected - mine used to.
I did get some lint out of the connector, but it doesn't seem to make a difference. I wonder if it's possible that one of the pins is s little dirty. But it's strange that everything works fine with a USB-A cable with adaptor on the end (charge and data), and that the stock charger still works fine.
With a known-working USB-C cable plugged into the computer, I get no notification on the phone at all.

Related

Anyone having USB connect issues?

Sometimes my phone will not charge when connected to the wall or my computer. The problem usually goes away on it's own, but when I need to charge I generally need to charge.
Sometimes I cannot access my phone via USB on PC either.
Only with data to and from the computer. No charging issues at all.
I've never had issues when plugged in to computer (USB). I frequently have issues when plugging into wall charger, but I think I have a bad cable. Phone will recognize charger connect, sit for a second, and lose the connection. Charging stops while cable is in. I bought a cheap cable on-line for the wall charger. I guess you get what you pay for....!
I have issues with usb connnect to computer since flashing cm6 8/13 nightly. Will not charge or mount usb.
Restoring back to 8/11 seems to fix issue but can't seem to get any newer nightlys to work or rc2.
Sent from my PC36100 using XDA App
michaelvibe said:
Sometimes my phone will not charge when connected to the wall or my computer. The problem usually goes away on it's own, but when I need to charge I generally need to charge.
Sometimes I cannot access my phone via USB on PC either.
Click to expand...
Click to collapse
Kind of sounds like a loose connector. I bought some micro USB cables from monoprice and the size of the connector was just a tad smaller than the plug for the phone. So if the cable wasn't plugged in and propped up in a certain way, the phone wouldn't charge. I just bought some new cables from monoprice (the ferite core ones) and problem solved.
I guess when this happens to you, wiggle the cable a little and then hold it for a few seconds at a certain angle and see if it starts charging... if it does then you know you need a new cable.
I was having similar issues and with my sd card permission issues I simply uninstalled my usb drivers and my removable disc drivers for the phone on the computer I think there was like 3 sets and haven't had an issue since.

USB Port - Proprietary???

I have a Tilt 2, had it since last March. I've had to have it replaced twice already due to the USB jack getting to the point where it no longer functions except to charge, it won't connect via cable to the pc, nor will it work with the multi-function adapter provided at purchase by HTC.
Is it dangerous/wrong to use after-market chargers/adapters/standard usb cables with the phone??? Am I damaging the usb port by using car chargers/wall chargers, etc that I got from ebay, or is this just a matter of bad design?
It isn't. It looks different, but its not. I believe its ONLY notched like that because not only is that port a USB port, but it also has a few extra 'wires' for connecting a headset to it. (via the HTC adapter)
Of course, the corporate answer is.. Yes using a non HTC Power Adapter could damage your TP2. But unofficially, I doubt it.
I've stopped buying over priced chargers for my phones and will by any Mini-USB charge that I can find. Most will work. The voltage does not matter anymore since USB is a set standard, and any modification to the voltage would not comply to the USB standard, and it wouldn't be USB then.
I've had the same issue with my TP2 (and with the HTC Wing I had before). Check the power adapters itself. I have a RAZR charger I've been using for years, and I think the plug itself has just about had it.
Also take some canned air to the USB port on the phone (while it is powered off and battery removed) and try to remove debris from the USB port. The minuscule little piece of dust could cause a bad connection. Electronic cleaner works better at this. (its LIKE canned air but contains alcohol-based cleaner in the "air". It's available at Radio Shack.) This fixed the problem I was having with my Wing.
And finally, it may just be time for a new phone. The ports just plain wear out from daily plugging and unplugging that adapter in. One slight bend and the port is all out of alignment.. (does it wiggle instead of being a firm connection when you plug in the charger?)
This is why I am waiting for the day these induction charges are standard in phones.. No more power adapters!
I just use a normal USB plug for mine. I don't even fool with the one it came with so I don't get that one confuse with something else. They only notched it like that to make a buck, I would guess.
If you are trying to use Mini USB headphone, only the ones made by HTC will work as it has 11 pins. Standard Mini USB has only 5 pins.

Microusb cord falls out of port

Hello everyone,
This is my 2nd note II. My first device had a few problems and now this one seems to have a loose charger port. Also, when I connect this device to my tv via microusb, the tv screen flickers (could be an indicator of a faulty micro usb port). Has anyone had the problem of their charger wire falling out of the microusb port? What did you do to fix it? If you sent it to samsung did they return the device in working condition without any dings or scratches?
Thanks im adv
Sent from my SGH-I317M using xda app-developers app
Mine was perfect for the first few weeks, but eventually got a bit loose so I replaced the USB cable which did the trick. Ive heard of other cases where the usb ports became loose, but not to the point of it falling off on its own.
Have you tried other USB cables on your phone?
chriswhiz said:
Mine was perfect for the first few weeks, but eventually got a bit loose so I replaced the USB cable which did the trick. Ive heard of other cases where the usb ports became loose, but not to the point of it falling off on its own.
Have you tried other USB cables on your phone?
Click to expand...
Click to collapse
hey i did try the usb wire that came with my samsung media dock... its a bit more snug, but it came off randomly after a while. my samsung otg usb cable fits great... the thing that concerns me is that sometimes when i connect my device to my media dock (uses the microusb port) which connects my phone to my tv, the screen on the tv flickers. this could be an indication of a faulty microusb port... but heres the confusing thing, ive tried transferring files to and from my computer via microusb and it works fine, so that would be an indication of a working usb port.
from what you have heard or read, was the consensus a problem with the usb port or the wire?
thanks
Yes, the wire was the culprit based on my reading.
Better have your phone checked. Im sure it's well within Samsung's warranty period
Ironically the best cable i use is a blackberry one, excellent secure fit
Sent from my GT-N7100 using xda app-developers app

Which USB cable should I get?

Hi there,
So my original OnePlus data/charging cable is damaged and I have to put it in a certain position to get it to charge my phone. I had a spare but my friend has left it at his parents house and I don't think I'm going to get it back. I've been using the short charge cable that came with my OnePlus power bank to charge my phone.
I tried some old micro USB cables that I had lying around from older devices. They work for charging but they don't seem to let me connect my phone to my PC.
I also do not like the style of USB head that OnePlus put on their official cables, the plastic tab with the contact points does not sit firmly in the USB ports on my computer.
I want to get a couple of replacement USB cables for charging and data transfer but I don't know which cables would work with my OnePlus One. I would like to avoid an official OnePlus Micro USB cable as the USB connector is too loose.
Can anyone suggest a cable for me to get? I would like it to be able to charge at full speed and also work with USB file transfers and have a normal USB head on the cable so it sits firmly in the port.
I just don't want to order a wire and find out it doesn't work with the phone. I seem to remember my phone has always been picky with USB cables and I do have some driver issues that may be caused by the wire type.
Thanks,
donk165
donk165 said:
Hi there,
So my original OnePlus data/charging cable is damaged and I have to put it in a certain position to get it to charge my phone. I had a spare but my friend has left it at his parents house and I don't think I'm going to get it back. I've been using the short charge cable that came with my OnePlus power bank to charge my phone.
I tried some old micro USB cables that I had lying around from older devices. They work for charging but they don't seem to let me connect my phone to my PC.
I also do not like the style of USB head that OnePlus put on their official cables, the plastic tab with the contact points does not sit firmly in the USB ports on my computer.
I want to get a couple of replacement USB cables for charging and data transfer but I don't know which cables would work with my OnePlus One. I would like to avoid an official OnePlus Micro USB cable as the USB connector is too loose.
Can anyone suggest a cable for me to get? I would like it to be able to charge at full speed and also work with USB file transfers and have a normal USB head on the cable so it sits firmly in the port.
I just don't want to order a wire and find out it doesn't work with the phone. I seem to remember my phone has always been picky with USB cables and I do have some driver issues that may be caused by the wire type.
Thanks,
donk165
Click to expand...
Click to collapse
Using 1+'s original cable is always the best get.
donk165 said:
Hi there,
So my original OnePlus data/charging cable is damaged and I have to put it in a certain position to get it to charge my phone. I had a spare but my friend has left it at his parents house and I don't think I'm going to get it back. I've been using the short charge cable that came with my OnePlus power bank to charge my phone.
I tried some old micro USB cables that I had lying around from older devices. They work for charging but they don't seem to let me connect my phone to my PC.
I also do not like the style of USB head that OnePlus put on their official cables, the plastic tab with the contact points does not sit firmly in the USB ports on my computer.
I want to get a couple of replacement USB cables for charging and data transfer but I don't know which cables would work with my OnePlus One. I would like to avoid an official OnePlus Micro USB cable as the USB connector is too loose.
Can anyone suggest a cable for me to get? I would like it to be able to charge at full speed and also work with USB file transfers and have a normal USB head on the cable so it sits firmly in the port.
I just don't want to order a wire and find out it doesn't work with the phone. I seem to remember my phone has always been picky with USB cables and I do have some driver issues that may be caused by the wire type.
Thanks,
donk165
Click to expand...
Click to collapse
Actually, yes. I've had my One for more than 2 years now and changed the cable as well. There are actually 2 cables I can recommend as of now - from Nillkin and from Aukey. Both are sturdy, solid, fast and just do their job as good as they should. Aukey, however, is much better in one aspect: it's longer. 2m vs 1.2m. Aaaaand it still charges with full 2.1A current, which, in my opinion, is pretty awesome. Both of them are also pretty cheap - you can buy them for ~ 5$ - just search for them on Aliexpress
I had good experiences with Sharkoon and LogiLink cables.
I've got the 5 pack from Anker and it's doing well. On a test it had good performance and was very cheap on Amazon.
Item model number: AK-B7103011
ASIN: B00Q88RI0S
You should get USB cable with Micro USB
Thanks for the replies, I guess my main concern was getting a USB cable that works for data transfer. I ended up ordering a triple pack of Aukey USB's. 2 x 1m and 1 x 2m cables. The description said that they work with 2.1a chargers and USB 2.0 data transfer which is what I need.
Thank you for the suggestions !
Can you please share the link of the purchase
donk165 said:
Thanks for the replies, I guess my main concern was getting a USB cable that works for data transfer. I ended up ordering a triple pack of Aukey USB's. 2 x 1m and 1 x 2m cables. The description said that they work with 2.1a chargers and USB 2.0 data transfer which is what I need.
Thank you for the suggestions !
Click to expand...
Click to collapse
Can you please share the link of the purchase. I also need one to buy and can't find the best option. Thanks in advance.?
tilakdebnath said:
Can you please share the link of the purchase. I also need one to buy and can't find the best option. Thanks in advance.
Click to expand...
Click to collapse
https://www.amazon.co.uk/AUKEY-USB-...d=1488165703&sr=1-3&keywords=aukey+usb+3+pack
Here you go, that's the exact pack I bought.
Is this as good as the original cable for charging & data transfer
You can try BlitzWolf reversible micro usb cable. It's able to charge with full 2A current and most funny, it's really reversible, so it does not matter which side you connect to your phone (unlike normal micro usb connector).
tilakdebnath said:
Is this as good as the original cable for charging & data transfer
Click to expand...
Click to collapse
Yeah, it charges quickly, and data transfer works great. I haven't benchmarked it or anything but its doing its job, and the 2m cable is great! It still charges quickly despite being longer. The micro USB head has a satisfyingly click when plugged in and the USB head is normal and works well.
donk165 said:
Yeah, it charges quickly, and data transfer works great. I haven't benchmarked it or anything but its doing its job, and the 2m cable is great! It still charges quickly despite being longer. The micro USB head has a satisfyingly click when plugged in and the USB head is normal and works well.
Click to expand...
Click to collapse
Thanks a lot !!☺

Connecting P2XL to USB-C to USB-C via motherboard

I can't figure this out... I have an ASRock Motherboard Motherboards Z370 EXTREME4 motherboard with a USB-C output on it and using Win10. I've tried using the P2XL USB-C to USB-C cord to connect my phone to the computer to transfer files. I get nothing that shows up on the phone, yet everything is updated and working on the computer.
Any ideas?
Also as a side note, I have a dozen or so regular USB-C cords. Only 1 actually works just connecting it to a USB port on the computer. Some don't recognize anything, some will recognize the phone and let me transfer files only to have it drop the connection and reconnect to the phone. The 1 cord that actually does work, works as expected. Also this same issue happened on my old PC as well. Only 1 cord works with this phone and everything is updated. I've tried other computers with same issue.
I've also noticed I can only charge my phone with a couple of 120v USB outlets. Lots of them won't charge my phone, even though the phone says it's charging.....just never gains any charge.
I have a pretty similar issue with a C to C connection using my Razer Blade. I have this happen with the OEM cable and a couple of non-OEM C to C cable. I can't remember ever having an issue with my HTC 10 using a C to C, or when I use a USB A to C cable with this phone. While I'm not entirely convinced it's not my USB C port on my laptop, more evidence points to it being my Pixel rather than the port.
It's not the biggest issue for me because it's not a constant hindrance and I can usually get any transfer to finish.
Think I've been down this road... No fix. No idea what is happening or why.
The only option I have is to use my 1 cord to transfer. I usually am transferring several gigs at a time. I never had this issue with same cords for my original pixel XL.
What gets me is I even has issues using us chargers even. They say it's charging but never gain any charge.
Kind of thinking my phone has been defective
Wiped it yesterday and tried again with the OEM USB-C to USB-C cable, no luck even recognizing the phone, even to charge. I did however use a USB-A to USB-C 3.0 cable that didn't ever work originally and it copy 15gb of music without an issue.
I'll keep testing, as well as test it on the chargers that didn't work previously. I will also contact ASRock as I believe possibly my motherboard's port for the C-to-C not to work with the phone. It's not the worst thing not being able to use it, as I'm happy I can finally transfer files at 3.0 speeds now! SO MUCH quicker copying files back onto the phone than when I pulled them off!

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