Related
Alright, this is very disconcerting, my faith in LG may be gone.
PREFACE:
I have had this phone since launch and have been on this forum since the day it was started. I have rooted, debloated, and changed launchers. I have no dislike for LG, so please do not call me a hater or a fanboy.
PROBLEM:
Starting a couple of days ago, during calls the person on the other end would only hear static and clicking. I finished the conversation through text. I called somebody else the next day and it worked fine. Today, I was talking to someone for about ten minutes then the static happened and I had to finish the conversation in text. Since the person I was talking to is a close family member I troubleshooted and kept calling them, and then a phone of one of one of my roommate's so that I could hear the problem first-hand. It sounds HORRIBLE. Since then I have used a voice recording app to test the problem.
TROUBLESHOOTING:
I have done the following to determine that this is indeed a hardware problem:
-Turned off all data
-Unlocked ALL "debloated" apps
-Restarted many times
-Put only the original battery in(I have two spare official batteries)
And the problem persists.
QUESTIONS:
-What should I expect will happen with the return/exchange process?
-My original battery has the pink water damage thing turned pink. This phone has never touched water, I think it happened because I have kept the battery in my wallet, which probably has gotten sweat on it. Will LG try to be a **** about this?
-Should I unroot and otherwise restore this phone to stock? If so, how do I do this?
-Is there anything else I should know?
-I need a phone to use, if I cut my SIM card to fit into my old iPhone 4, how will I get it back in?
Thank you, and if there is a possibility I could just return it I may. I LOVE this phone, but I have never had a microphone defect in any other phone I have ever owned. I am starting to wonder how such a large company like LG can allow something like this to happen, rightly so, I am very unsure of the longetivity and overall "completeness" of this phone.
The only other quick and easy thing I would suggest to narrow down the issue would be to try a wired or bluetooth headset.
It's pretty easy to find micro SIM adapters for sale online for 1 or 2 dollars.
I feel like I have some comforting responses to many of your concerns.
First of all, you should have a 1 year manufacturer's warranty against hardware defects. You should be covered.
They will most likely look for the water damage indicator on the battery, but if they are all official batteries then the store clerk won't know the difference. If it says LG on it then you're probably fine.
I saw an "unroot" option in SuperOneClick, but I cannot verify that it's functional for the Nitro. Yesterday was my first root ever. I would find a way to unroot it to be honest. Then do a hard reset and take it in.
As for the SIM going back to the iphone 4, it can be done. I just pulled my SIM and snapped a couple of pics to show you how to cut it and still use it. I didn't cut it myself, it was done by an ebay seller that reactivated my Unlimited Data plan and mailed me the card. He thought I had an iphone 4 so he cut it. I then told him I didn't have the iphone 4 so he set it back in and sent the whole card. It's worked in several phones since then.
I say if you love the Nitro then don't worry. AT&T should honor the manufacturer's 1 year warranty. I've never dealt with it so I don't know how they'll handle it, but they should take care of you.
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
gte460z said:
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
Click to expand...
Click to collapse
Thank you, what I was seeing was indeed the little pink crosses.
@gmkelly - thanks for the tip, I tried it out and my wired mic does work.
After unplugging the mic, I set it aside and when I checked again, the nitro's mic was working. I made a call and halfway through the issue started up again. Since then, I have replicated the issue multiple times using the recording app. The mic will work, and then usually stops working again after a few minutes of it being on, usually about 3.5 minutes. Thus the problem is intermittent, and I can replicate the problem for an AT&T rep.
What I really need to know is what to do about it being rooted.
EDIT: Dammit, I am having trouble replicating the problem now. Is there a chance that something in the headphone port is causing this. Ahh, I have a program to write for a C++ class and this is not a good time for this to be happening. Been recording now for 10 minutes and the mic is still working fine.
EDIT 2: Does anyone think showing a recording of the static to an AT&T rep be enough evidence? If anyone wants to hear some static you can get an earful here.
red_solo_cup said:
Alright, this is very disconcerting, my faith in LG may be gone.
PREFACE:
I have had this phone since launch and have been on this forum since the day it was started. I have rooted, debloated, and changed launchers. I have no dislike for LG, so please do not call me a hater or a fanboy.
PROBLEM:
Starting a couple of days ago, during calls the person on the other end would only hear static and clicking. I finished the conversation through text. I called somebody else the next day and it worked fine. Today, I was talking to someone for about ten minutes then the static happened and I had to finish the conversation in text. Since the person I was talking to is a close family member I troubleshooted and kept calling them, and then a phone of one of one of my roommate's so that I could hear the problem first-hand. It sounds HORRIBLE. Since then I have used a voice recording app to test the problem.
TROUBLESHOOTING:
I have done the following to determine that this is indeed a hardware problem:
-Turned off all data
-Unlocked ALL "debloated" apps
-Restarted many times
-Put only the original battery in(I have two spare official batteries)
And the problem persists.
QUESTIONS:
-What should I expect will happen with the return/exchange process?
-My original battery has the pink water damage thing turned pink. This phone has never touched water, I think it happened because I have kept the battery in my wallet, which probably has gotten sweat on it. Will LG try to be a **** about this?
-Should I unroot and otherwise restore this phone to stock? If so, how do I do this?
-Is there anything else I should know?
-I need a phone to use, if I cut my SIM card to fit into my old iPhone 4, how will I get it back in?
Thank you, and if there is a possibility I could just return it I may. I LOVE this phone, but I have never had a microphone defect in any other phone I have ever owned. I am starting to wonder how such a large company like LG can allow something like this to happen, rightly so, I am very unsure of the longetivity and overall "completeness" of this phone.
Click to expand...
Click to collapse
gte460z said:
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
Click to expand...
Click to collapse
Oh btw, I recalled something an AT&T rep asked me when I was sending back the Atrix for an RMA. He didn't ask me to check the battery for water damage by looking at the pink crosses, he asked me to look for a white dot on the phone itself. The same white dot is on this phone. U can see it right above the middle screw to the right of the SD embossed sign. That white dot will change color (I forgot what color he said, maybe pink too) if the phone is water damaged.
I think nowadays the battery moisture indicator does not really apply anymore. At my job, we have tons of BB batteries that has indicators showing moisture damage but works perfectly fine. It's most likely just because the batteries get warm n moisture can build up by it.
Ok I'm sort of confused. Is this only happening with something plugged into the 3.5mm headphone jack, or are you referring to the actual built in mic on the bottom of the phone?
red_solo_cup;21559845
EDIT 2: Does anyone think showing a recording of the static to an AT&T rep be enough evidence? If anyone wants to hear some static you can get an earful [URL="http://dl.dropbox.com/u/16882142/AUD0001.3gp" said:
here[/URL].
Click to expand...
Click to collapse
OUCH!! I forgot to turned down the speakers n i got a bad shock!
anywho, do u have an at&t authorized repair/warranty center by where u live/work? I say bring your phone n recording over to them n show it to them, let them hear it n explain this happens sporadically. If u want, tell them u can call their phone there n let it sit for 10 minutes or so until it happens again. But just make sure it can be recreated in their presence though. Otherwise u should just call 611 (or is it 511...411?? ) talk with them n wait till it happens over the phone lol!
Ha, just figured out the "multi-quote" system.
AllstarE4 said:
Ok I'm sort of confused. Is this only happening with something plugged into the 3.5mm headphone jack, or are you referring to the actual built in mic on the bottom of the phone?
Click to expand...
Click to collapse
The mic in question is the Nitro's built in microphone.
aquariuz23 said:
OUCH!! I forgot to turned down the speakers n i got a bad shock!
anywho, do u have an at&t authorized repair/warranty center by where u live/work? I say bring your phone n recording over to them n show it to them, let them hear it n explain this happens sporadically. If u want, tell them u can call their phone there n let it sit for 10 minutes or so until it happens again. But just make sure it can be recreated in their presence though. Otherwise u should just call 611 (or is it 511...411?? ) talk with them n wait till it happens over the phone lol!
Click to expand...
Click to collapse
Thanks, the Chicago Warranty center is a couple blocks from my work. It looks like I may be able to get "same-day, face-to-face warranty and technical support." This certainly is good news. And thanks for the info about the water damage indicator, white gold!
I guess my main concerns now are backing up and unrooting.
-I guess I will have to purchase titanium backup and go that route. Anything special I should know about backing up?
-As far as unrooting goes, I think I can recall seeing some post about it on this forum, I will have to go hunting. Are there any known successful methods?
EDIT: according to this thread, [email protected] says he has unrooted it. Thanks again for the help guys, I am starting to think this won't be such a PITA afterall.
Easiest way to unroot is to download superoneclick 2.3.3 and click the unroot button with usb debugging enabled on the phone. I have done it several times without fail.
Which method did you use to root it? I know in the SuperOneClick program there is an "Unroot" button.
use malninion's unbricking solution to unroot your phone and restore it to factory if you are concerned about a root getting in the way of an exchange and are unable to deroot. also, all exchanges of this phone under warranty are for refurbished units, LG policy.
Refurbs are fine if they still hold the 1 year warranty. Do you know the details?
if you are asking me, do I know the details of what?
scott0 said:
if you are asking me, do I know the details of what?
Click to expand...
Click to collapse
Sorry, yes. Do you know the details of factory warranty on a refurbished phone?
AllstarE4 said:
Sorry, yes. Do you know the details of factory warranty on a refurbished phone?
Click to expand...
Click to collapse
The LG rep and the ATT rep I spoke with yesterday said the refurbs are better and they carry full warranty. I *thought* I heard the LG rep say our phone has a 6 month warranty, new or refurbed but it very well could be 1 year. Both reps said all refurbished phones are tested v. 10% of new phones are tested. Not sure how that makes a refurb better but that's all the details I was given re: the exchange policy.
Also, I went through the troubleshooting of mine on the phone with ATT, that agent issued a return authorization that I could have used locally by just bringing the phone in and getting a replacement. I got the impression that there would be no on-site attempt to fix my phone, just a visual inspection of the glass, case and water damage marks.
I was able to fix my phone so I didn't have to go through with it all.
Maybe it's 6 months on a new one. I think I heard 1 year, but I guess I'm not positive on that.
It does not matter which method you used to root your phone (doomlord or superoneclick), superoneclick can unroot the phone fine without restoring the phone via Mal's guide. I use doomlord to root and superoneclick to unroot on my phone.
red_solo_cup said:
Ha, just figured out the "multi-quote" system.
The mic in question is the Nitro's built in microphone.
Thanks, the Chicago Warranty center is a couple blocks from my work. It looks like I may be able to get "same-day, face-to-face warranty and technical support." This certainly is good news. And thanks for the info about the water damage indicator, white gold!
I guess my main concerns now are backing up and unrooting.
-I guess I will have to purchase titanium backup and go that route. Anything special I should know about backing up?
-As far as unrooting goes, I think I can recall seeing some post about it on this forum, I will have to go hunting. Are there any known successful methods?
EDIT: according to this thread, [email protected] says he has unrooted it. Thanks again for the help guys, I am starting to think this won't be such a PITA afterall.
Click to expand...
Click to collapse
Or, you can simply remove the super user icon from the app drawer and they won't even know the phone was ever rooted (unless they go into applications and search for it, which I HIGHLY doubt they will even bother). About backing up, how many apps do you have on your phone? Does it really matter if u have to reinstall them again? If it does, then get TiBu free edition n manually accept every reinstallation process.
As for contacts, sync them all to your gmail acc, n your emails should already be synced anyways. For sms/mms, get go sms pro (free) and it has the feature to backup your sms/mms to the phone which u can then back up to your computer.
Don't bother with restoring to factory settings, just hand the phone to them, removing any icons of apps that might indicate you are rooted.
gte460z said:
It does not matter which method you used to root your phone (doomlord or superoneclick), superoneclick can unroot the phone fine without restoring the phone via Mal's guide. I use doomlord to root and superoneclick to unroot on my phone.
Click to expand...
Click to collapse
but a reflash = more fun times!
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
BarryH_GEG said:
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
Click to expand...
Click to collapse
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Are HTC refusing then? That seems a bit off/ illegal... Surely under the faulty goods act (I assume the law isn't THAT different in Australia to UK) they have to take it back as it CAN'T be a year old and they can't prove the issue was caused by your mistreatment. It doesn't matter how many phones you've had... Also, where did you buy the phone from? I think you should be able to return it through the shop as THEY sold you the phone, not HTC... They are still under an obligation as they sold you the thing.
Plus, the 'I'm a 17 year old and saved up for ages thing' might work too! I'd try not to get too technical with the law if you go down this route though!
Best of luck sorting this out. It's within your rights to get a replacement (you bought the phone new, I assume?) so I'm sure this will eventually work out. Don't give up! You just need to speak/ write to the right person...
sent from my internet
What rom were you on?
I remember my One X not charging at all while it was turned off completely although it showed Orange charging led.
It could be that you ran out of battery and phone not turning on. Due to no charging effect.
@Op,
Reading your story there's one thing that's crossing my mind.
Could it be possible the battery run dry during the night?
It sounds stupid but those things you forget easy when you're in a hurry or stressed.
I don't read anything in your post you tried to charge.
Atrixx said:
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Click to expand...
Click to collapse
privatetrousers said:
Are HTC refusing then?
Click to expand...
Click to collapse
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
BarryH_GEG said:
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
Click to expand...
Click to collapse
Aware of the discussion... Using the xda app and didn't pick up that the phone's been 'HTCdev'd (my fault for not reading properly - sorry, folks!). Still not sure HTC/ Samsung can legally 'sign your rights away' though. Still, not a discussion for here...
Hope you got the phone sorted anyway.
sent from my internet
Atrixx said:
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Click to expand...
Click to collapse
How or who fixed ur antenna problem, could be related if handset wasnt but back together properly.
Hello all.
I am an HTC guy through and through and have never owned a Samsung device. I'm familiar with HTC's S-OFF/HBOOT/bootloader stuff, but I'm not really all that clear on how it works for Samsung devices. I promise I've tried to do some reading before hand before coming to you, including looking at other threads, but they don't seem to be the issue I'm having.
I'm trying to help a friend out who has an AT&T GS3 that I unlocked for him and put an AOSP ROM on it a few months ago (don't worry, I made damn sure it was the AT&T version and no other carrier/international ROM).
He came to me today telling me that his phone suddenly turned off, and was not turning on again. I figure it's probably just a corrupted partition, something that I could fix with a reflash or something like that.
However, when I look at it, it seems to be something potentially worse. The phone did nothing with the battery in, so I took it out and put it back in. The phone very briefly vibrates, the Samsung logo shows for about 1.5 - 2 seconds at most, and then the screen goes dark.
When I try to enter Download Mode, I'm able to get to the custom software "warning" page, where I press Volume Up, and it shows me Download Mode and "Waiting" (as I expect it to) but then the screen just goes black again after about a second or two.
It's roughly the same with Recovery Mode, I can catch a glimpse of what looks like CWM (but I'm not entirely sure) and then the screen goes black.
If I choose to forgo the battery altogether, and I plug it in straight to the wall, the red LED on the top right lights up for again maybe 3 - 4 seconds at most, the light goes away, and the phone briefly vibrates, shows me the Samsung logo, and then goes dark.
I'm confused. I don't know if it's a brick, but then again, to me as an HTC user, "brick" means Qualcomm USB Download mode. I've also read about this infamous Samsung Sudden Death Syndrome that struck some of the 16 GB models that Samsung sold (and yes, you guessed it, this is the white 16GB model).
I don't really know what other troubleshooting options there are (but as I said before, I'm an HTC guy). If any of you have any sort of advice I would love to hear it.
Thank you for your time.
I've seen several users on here in the last few months with this issue. I worked with one of them for awhile trying to get it straightened out but couldn't resolve the problem. Some of that was due to the nature of the problem and some was probably due to the fact I didn't have the phone in my hands to help the new user better. I believe the user was able to get an exchange at an at&t service center. Sorry I can't offer more assistance. Keep us posted if you get a fix.
xBeerdroiDx said:
I've seen several users on here in the last few months with this issue. I worked with one of them for awhile trying to get it straightened out but couldn't resolve the problem. Some of that was due to the nature of the problem and some was probably due to the fact I didn't have the phone in my hands to help the new user better. I believe the user was able to get an exchange at an at&t service center. Sorry I can't offer more assistance. Keep us posted if you get a fix.
Click to expand...
Click to collapse
I appreciate you trying. I know it's such an odd issue that it's really hard to diagnose. I thought perhaps it might have to do with the battery somehow being "bad", but then the problem would be gone when I go AC only.
He's not against the idea of going to AT&T, but I feel bad; I convinced him to unlock and let me flash a new ROM so I feel that I should at least put in a good effort to make sure there's nothing more I can do.
Yeah, the biggest problem is that once you get into recovery or download mode, the device reboots/loops. This eliminates the possibility of any kind of flashing or wiping.
You might have a bad motherboard. If I was you I'd take it to att for a replacement. BTW if he doesn't have insurance for the phone they do have open enrollment , I'd wait a day or two after enrolling to submit a claim.
Wish you the best.
Sent from my SGH-I747 using xda app-developers app
LiquidSolstice said:
I appreciate you trying. I know it's such an odd issue that it's really hard to diagnose. I thought perhaps it might have to do with the battery somehow being "bad", but then the problem would be gone when I go AC only.
He's not against the idea of going to AT&T, but I feel bad; I convinced him to unlock and let me flash a new ROM so I feel that I should at least put in a good effort to make sure there's nothing more I can do.
Click to expand...
Click to collapse
It's a realllly long shot but he could contact mobile tech videos and tell them his issue and see if a jtag repair would help. If it's hardware of course he is out of luck but it's worth a shot and a lot cheaper.
A friend recently sent me her "retired" Galaxy Note II. She replaced it because at some point the screen stopped turning on altogether, but she still wanted me to see if I can salvage it somehow. I've tried, with no luck, and searches on the topic don't seem to suggest any solutions other than the fact that it may be a hardware issue. While I can accept this possibility, I'm really hoping that it is not the case because at this point I don't think it would be worth investing the time and money to buy the parts, learn how to replace them, and attempt it. If anyone has any ideas I'd be very grateful. Here are the symptoms:
The display NEVER turns on. It is in a constant state of pitch black.
The sounds are working fine. When I get an email, for example, it notifies me.
The hardware button works
The software buttons do not work
Upon connecting the device to a monitor, keyboard and mouse, the monitor works, however the keyboard and mouse do not. (I use the same monitor, keyboard and mouse with my Galaxy S4 and they all work fine.)
Touch interaction with the screen is working properly. Using the monitor, I am able to use the device, but it is very tricky, as it is simply a matter of trial and error. I tap on a black screen and have to look on the monitor to see if I hit my target.
The device is on the stock TouchWiz that came with it, and is not rooted. Since I am pretty sure that doing any mods without a working display would be more difficult than I could tolerate, I opted to take an OTA instead, despite the fact that it may make rooting and flashing ROM's impossible in the future. I hope I didn't screw myself by doing that but I had to make an executive decision. Here is what I've tried so far:
Factory reset
Update to the latest software (Android 4.3)
Pulled battery, held power button for 10 seconds while battery was out, replaced battery and powered device on.
I'd greatly appreciate any suggestions. Ideally, here is what I'd like to happen: get the display to turn on and restore functionality to the software buttons. This may not be possible without replacing some hardware components, which as I mentioned is not an option, but if it is I'd really like to give it a shot. Thanks in advance for any suggestions.
My initial guess would be a digitizer failure...
A phone drop or water damage can easily render a phone dead...
You have the option of replacing the screen and digitizer at a cost of about $225.00 for the needed parts...but it's still no guarantee that the fix would be 100% successful...
My honest opinion is this...
Given the unknown history of the device...you are taking an expensive chance in attempting a repair...
And given the age of the device....the repair if performed by a qualified repair service would push the cost very near to the overall value of the device...
For the same dollars spent...you can obtain any number of working devices and save yourself the hassle...and the unknowns associated with a repair that will likely work...but again may not...
You are of course free to attempt the repair...but....
The skill level needed to perform a "proper" repair of the device is high...and you would need to study up on the process extensively before cracking open that case...
If I were in your situation...the choice would be to sell the device for parts....and put that cash back into a working device...
Others will chime in I'm sure with their recommendations....but I would choose to move on...g
Sent from my NOTE 2.750...
Courtesy of our amazing developers...
gregsarg said:
My initial guess would be a digitizer failure...
A phone drop or water damage can easily render a phone dead...
You have the option of replacing the screen and digitizer at a cost of about $225.00 for the needed parts...but it's still no guarantee that the fix would be 100% successful...
My honest opinion is this...
Given the unknown history of the device...you are taking an expensive chance in attempting a repair...
And given the age of the device....the repair if performed by a qualified repair service would push the cost very near to the overall value of the device...
For the same dollars spent...you can obtain any number of working devices and save yourself the hassle...and the unknowns associated with a repair that will likely work...but again may not...
You are of course free to attempt the repair...but....
The skill level needed to perform a "proper" repair of the device is high...and you would need to study up on the process extensively before cracking open that case...
If I were in your situation...the choice would be to sell the device for parts....and put that cash back into a working device...
Others will chime in I'm sure with their recommendations....but I would choose to move on...g
Sent from my NOTE 2.750...
Courtesy of our amazing developers...
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Thanks for the reply, and sorry I didn't see it sooner (I always forget to subscribe to threads). I figured this was probably not a fixable problem (at least not easily/economically fixable). But I wanted to see if there were any quick fixes I could try, and it sounds like there aren't. With that said, if anyone does want it for parts I'd let it go for a reasonable price (considering the damage and lack of functionality) through Swappa. (Sorry if I'm not supposed to make these kinds of offers here, if that is the case I'll gladly remove it.)
Hi all, I have a problem with my stock T-Mobile US S9. A few months ago this weird thing happened where if I turned on my screen immediately after it turned itself off, only the top few lines would be visible. The whole screen would take input, but you could only see a little below the status bar, maybe. If I waited a bit and then turned the screen on, it would work normally, with the whole screen visible and looking fine.
It's gotten progressively worse to the point where this happens most of the time I turn the screen on. However, I've found two workarounds:
1) My Always On Display is set to turn on when I tap the phone. If I do that, the AOD works as normal, and if I then turn on the phone screen the phone screen works fine. This only works when Always on display is set to turn on on tap. It does not work if AOD is set to always be on.
2) If, when my screen is glitching out I hold the screen up to a reeaally bright light (like inches from a lightbulb), the rest of the screen turns on. It's weirdly green tinted and kind of stuttery.
Turning off automatic brightness does not fix this issue. If tried booting in safe mode and even factory resetting the phone. Issue still persists, including on screens like when the phone enters recovery mode.
The fact that I can get the screen working normally using workaround #1 makes me think this is a software issue, but the fact that it happens on the recovery screen makes me think it's pretty low-level. Any ideas? Anyone else had a similar issue?
I gave Samsung tech support a call and the level 1 tech I spoke with seemed to think that it was a software issue and that I should bring it in to be looked at by a technician. I'm in Maine at the moment and there's no Samsung or UBreakIFix stores within two hours, so she suggested taking it to Best Buy to look at. Not amazingly helpful or surprising.
If it's a software issue though... I mean this is my fourth Android phone and I've rooted and flashed ROMs on all the previous phones anyway. I don't want to lose Samsung Pay, so I'd rather not unlock the bootloader, but is there a way to flash the stock operating system or something? The exact model number is SM-G960U
It's a firmware or hardware issue not software as a reload* would have fixed it.
The firmware has been corrupted (needs reflashed) or there's been a hardware failure.
Best to send it in for repair or take it the a Samsung Experience Center as they can reflash the stock rom and have advanced diagnostic tools.
*make sure all system apks are running on factory load and have not been updated after the reload.
Updates, destroyers of worlds...
blackhawk said:
It's a firmware or hardware issue not software as a reload* would have fixed it.
The firmware has been corrupted (needs reflashed) or there's been a hardware failure.
Best to send it in for repair or take it the a Samsung Experience Center as they can reflash the stock rom and have advanced diagnostic tools.
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If that’s really necessary I’ll do it. But the closest place is out of state and when I called them said it would take 4 hours just to do a diagnostic. That plus the round trip... if there’s a way I can save some time, I’d like to.
For example, if one possibility is a stock firmware reflash, that’s something I’ve never done before on a Samsung device, but not very different from things I feel comfortable doing. I've flashed roms and rooted many android devices in the past. From a preliminary search , it looks like there's even a leaked tool online to do so from Samsung called Odin and that I just need to find the latest SM-G960U image with the right "csc" code for my carrier (I think TMB for T Mobile US). What would be even better is if one of those diagnostic tools you mentioned leaked the same way that Odin did.
Any recommendations on either diagnostic software or firmware reflashing? Or would you strongly advise leaving that kind of thing alone? I would like to still use things like Samsung Pay at the end of all this.
jptiger said:
If that’s really necessary I’ll do it. But the closest place is out of state and when I called them said it would take 4 hours just to do a diagnostic. That plus the round trip... if there’s a way I can save some time, I’d like to.
For example, if one possibility is a stock firmware reflash, that’s something I’ve never done before on a Samsung device, but not very different from things I feel comfortable doing. I've flashed roms and rooted many android devices in the past. From a preliminary search , it looks like there's even a leaked tool online to do so from Samsung called Odin and that I just need to find the latest SM-G960U image with the right "csc" code for my carrier (I think TMB for T Mobile US). What would be even better is if one of those diagnostic tools you mentioned leaked the same way that Odin did.
Any recommendations on either diagnostic software or firmware reflashing? Or would you strongly advise leaving that kind of thing alone? I would like to still use things like Samsung Pay at the end of all this.
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If it's under warranty let Samsung deal with it. A good tech with experience is invaluable.
Rather then waste time the extra ride might end up being the easiest solution. You could also next or 2nd day it to the center and back, make sure it's insured and packaged well.
blackhawk said:
If it's under warranty let Samsung deal with it. A good tech with experience is invaluable.
Rather then waste time the extra ride might end up being the easiest solution. You could also next or 2nd day it to the center and back, make sure it's insured and packaged well.
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That makes complete sense for something under warranty, but unfortunately my phone isn't. The S9 is about three years old now, and the Samsung rep was quick to tell me that the device was no longer covered. It looks like a mail-in repair service would cost about $175, which I'm theoretically willing to pay, but not if I can just handle on my own for free.
jptiger said:
That makes complete sense for something under warranty, but unfortunately my phone isn't. The S9 is about three years old now, and the Samsung rep was quick to tell me that the device was no longer covered. It looks like a mail-in repair service would cost about $175, which I'm theoretically willing to pay, but not if I can just handle on my own for free.
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In that case you have nothing to lose by reflashing it. Hopefully that gets it.
Otherwise it be hardware... probably a good chance this actually the cause.
The good news is the 9's are available for a couple hundred in good condition if need be.
I was considering getting the 9 as a second phone (have the 10+) as the 10+'s haven't come down much in price.
Samsung current lineup sucks.
Huh. Well, before reflashing, I tried something I found other people suggesting for a related problem: https://eu.community.samsung.com/t5...t-bars-black-screen-issue/td-p/1745470/page/7
It's an app called OLED Saver. It's not perfect, the screen still has an odd green tint to it unless I use one of the tricks I was describing above. But I no longer have the issue where most of the screen isn't visible.
I might try reflashing anyway, will post results if I do.
Yeah, no joy. Reflashed by downloading the latest firmware using Frija for SM-G960U with TMB as the CSC, and flashed using Odin v3.13.3. If anything the problem is slightly worse now, but OLED Saver still mostly seems to fix it. I guess it's just a hardware issue with a weird software workaround...
Same type of brightness problem here as you describe, on my new S9 (G960U) - - Model starqltesq - CSS XAA
The product is under guarantee, but as it is imported from Hongkong to France, I don't have accesss to the Samsung local representatives and have probably to send it back to Hongkong ...
I will keep you updated if I learn something about the problem and the solution ....
Wiping the cache partition stopped this happening for me for around 24 hours but it came back this morning. On the Note9 forums someone posted that setting animations to .5 in dev options fixes this. I will try it.
Bhonka said:
Wiping the cache partition stopped this happening for me for around 24 hours but it came back this morning. On the Note9 forums someone posted that setting animations to .5 in dev options fixes this. I will try it.
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Disable animations instead. It wastes resources. Personally I like seeing a fast, snappy OS do it's thing with no middle man needed. Lol, you end up waiting for the animations rather than the OS.
I've heard of people flashing custom roms and that resolved the issue permenetly, but can't find anyone willing to give some real feedback. I posted a topic asking this question, but haven't gotten any replies..
Not very helpful, but a work around could be to use Screen Filter
I temporary fixing my S9+ green screen issue by uninstalling the NFC module.
Unfortunately, this option make us cant charging the phone.
Maybe some one expert in hardware mod can do better.
Eve&Me said:
I temporary fixing my S9+ green screen issue by uninstalling the NFC module.
Unfortunately, this option make us cant charging the phone.
Maybe some one expert in hardware mod can do better.
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Hey could you explain what exactly did you uninstall and how?
After uninstalling it wireless charing stopped working or what did you mean by cant charge the phone?
Did it fully resolve the green screen issue?
Some people noticed that problem after upgrade Android 9 to 10.
At this moment we have some facts:
1) OLED saver temporary solves problem
2) disconnect NFC module solves problem, some people on xda and on the yt confirm that
3) heating back cover using heat gun can help - I Discovered that some weeks ago
Interesting comment from the yt:
Sour Words
Sorry to say this, but green screen issue is a hardware fault not something an update can fix. One of the updates from Samsung is causing the CPU to over heat and in return permanently damaging the oled screen. Not only that but also compromising the battery as well. The only fix is the replacement of both the oled screen and battery. This repair is entirely the fault of Samsung due to a faulty update that over works the CPU capacity. Therefore my advice is for you to return your device back to Samsung and lodge an assessment request. They charge a small fee for the assessment, but the entire repair should be compensated by Samsung. Be firm and keep the pressure via emailing them to insist on Samsung covering the repair costs. My Note 9 is almost 3 years old when green screen issue happened. They fixed the entire thing free of charge. But I kept firm and didn't let them bully me into charging me for the repairs, which was their fault in the first place. I must admit, my phone despite its age, is in perfect condition. Not a scratch on it. Which I know contributed winning my argument for the repairs. So if you have psychical damage, I doubt you will have a chance. Good luck to all who will give this successful method a go.
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mreminemfan4ewver said:
Hey could you explain what exactly did you uninstall and how?
After uninstalling it wireless charing stopped working or what did you mean by cant charge the phone?
Did it fully resolve the green screen issue?
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When we disassembly NFC Module, the phone will give LOW TEMPERATURE warning. And make us cant charge the phone