Screen won't turn on -- or black screen of death?? - Razer Phone Questions & Answers

A few time this has happened now....phone won't turn back on. Buttons do nothing---however, the logo is breathing from a notification (which I have no idea how to change per app). Have to force a reboot via power button. Anyone else having this?

I get this in 1 specific scenario.
When my phone is plugged in charging using my Anker Qualcomm 3.0 car charger, and I turn the engine off. The screen suddenly goes black, and it won't come back on until I restart it.
I can even hear it make the unlock noise when I use the fingerprint scanner, so the device seems to still be functional, just the screen is off.
I have to charge my razer using a slower speed car charger in order to avoid this - or remember to unplug the phone before turning off the engine.

Related

Phone seems to turn on, but screen completely dark.

Hi,
My S4 SGH-M919 is having a problem where it appears to turn on, charge, and boot to the OS, but there is no response from the screen. The bottom buttons illuminate but the screen doesn't want to turn on. I've tried removing the battery and holding the power button down for an X-number of seconds, but this doesn't seem to do the trick.
Any ideas?
Thanks.
With the phone powered off, connect the phone to the charger. If you see the charging animation, sounds to me like the screen may be damaged or the LCD/motherboard connector is loose.
Was the phone every dropped or bumped?

Note 5 with serious issues: Screen dim (Almost unreadable), battery icon center

I was given a Note 5 to fix. I do not know the history of the device. If a Android update was attempted or why it is needing to be fixed. It presented with a very dim (almost unreadable, except in completely dark room) screen. I have wiped cache and master reset the device. I can see that the powered off battery icon is center screen all the time and it is solid black. I cannot power it off via the normal power button but I can power it on. I can power it off using the power button + volume down. The touchscreen is responsive and not cracked or broken at all. The back, multi and home buttons react normally to touch and light up. When plugged into power or PC, it does charge and will show a red LED when charging and a green LED when battery is full. The sounds are normal as far as I can tell. I cannot get the screen to change when I swipe or press a center button. I was able to get a picture of a begrizzled man peering closely at the phone trying to figure out what the hell the problem is. So, softwarewise, some of it seems to be working. But, I cannot figure out the dim screen. Like I said earlier, there no cracks or even scratches in either glass, front or back. The bottom portion of the stylus is broken, but I was able to use a tiny phillips head to stick up in the open area and it working. I get a sound and vibration when it is removed and inserted.
Any ideas?
If you want to see the pictures, go here.
"i374.photobucket.com/albums/oo184/derek_wilson62/Galaxy%20Note%205/2016-09-30%2008.31.21_zpscdg0qoow.jpg"
"i374.photobucket.com/albums/oo184/derek_wilson62/Galaxy%20Note%205/2016-09-30%2008.31.06_zps8bzbfka9.jpg"
"i374.photobucket.com/albums/oo184/derek_wilson62/Galaxy%20Note%205/2016-09-30%2008.30.40_zpsrfhfxtyl.jpg"
For some reason when the phone detects that the battery is under 5%, it will forcibly dim the screen until it is charged above 5% or plugged in. Maybe the phone thinks that the battery is at or below 5%. Have you tried plugging it into a power source to see if the screen lights up?
derekwilson62 said:
I was given a Note 5 to fix. I do not know the history of the device. If a Android update was attempted or why it is needing to be fixed. It presented with a very dim (almost unreadable, except in completely dark room) screen. I have wiped cache and master reset the device. I can see that the powered off battery icon is center screen all the time and it is solid black. I cannot power it off via the normal power button but I can power it on. I can power it off using the power button + volume down. The touchscreen is responsive and not cracked or broken at all. The back, multi and home buttons react normally to touch and light up. When plugged into power or PC, it does charge and will show a red LED when charging and a green LED when battery is full. The sounds are normal as far as I can tell. I cannot get the screen to change when I swipe or press a center button. I was able to get a picture of a begrizzled man peering closely at the phone trying to figure out what the hell the problem is. So, softwarewise, some of it seems to be working. But, I cannot figure out the dim screen. Like I said earlier, there no cracks or even scratches in either glass, front or back. The bottom portion of the stylus is broken, but I was able to use a tiny phillips head to stick up in the open area and it working. I get a sound and vibration when it is removed and inserted.
Any ideas?
If you want to see the pictures, go here.
"i374.photobucket.com/albums/oo184/derek_wilson62/Galaxy%20Note%205/2016-09-30%2008.31.21_zpscdg0qoow.jpg"
"i374.photobucket.com/albums/oo184/derek_wilson62/Galaxy%20Note%205/2016-09-30%2008.31.06_zps8bzbfka9.jpg"
"i374.photobucket.com/albums/oo184/derek_wilson62/Galaxy%20Note%205/2016-09-30%2008.30.40_zpsrfhfxtyl.jpg"
Click to expand...
Click to collapse
Update #1 - Somehow, without knowing how, I managed to turn on an Accessibility option for the phone to tell me what buttons or actions I have taken. Unfortunately for it is in Spanish. I guess I should have taken Spanish in high school...
gg83744 said:
For some reason when the phone detects that the battery is under 5%, it will forcibly dim the screen until it is charged above 5% or plugged in. Maybe the phone thinks that the battery is at or below 5%. Have you tried plugging it into a power source to see if the screen lights up?
Click to expand...
Click to collapse
Yes, I have plugged it to the wall, I have plugged it to my PC and I have wireless charged it. It seems to charge to full as the red LED turns green.

HTC 10 Unresponsive & Can't Restart But Alive

I hope I'm posting this in the right place but I'm desperate for help.
My phone, HTC 10, froze and then the screen turned off while I was taking a picture.
The charge should have been around 80%.
Symptoms:
The screen is unresponsive.
Couldn't get the home button/finger print sensor to turn the screen on.
Couldn't get the power button to turn the screen on.
A call to my phone could not reach my number as well.
When plugged in to a wall charger or laptop no indicator light turns on.
When connected to a laptop, the laptop makes that connection noise and a long name with QualComm in it shows up.
Tried Power Button + Volume Up for 10 seconds but didn't get any result.
Side note:
The power button was a little faulty before as well.
You have to squeeze it a certain way to make it work.
I need to somehow restart my phone. Any ideas?
PointOfViewGun said:
I hope I'm posting this in the right place but I'm desperate for help.
My phone, HTC 10, froze and then the screen turned off while I was taking a picture.
The charge should have been around 80%.
Symptoms:
The screen is unresponsive.
Couldn't get the home button/finger print sensor to turn the screen on.
Couldn't get the power button to turn the screen on.
A call to my phone could not reach my number as well.
When plugged in to a wall charger or laptop no indicator light turns on.
When connected to a laptop, the laptop makes that connection noise and a long name with QualComm in it shows up.
Tried Power Button + Volume Up for 10 seconds but didn't get any result.
Side note:
The power button was a little faulty before as well.
You have to squeeze it a certain way to make it work.
I need to somehow restart my phone. Any ideas?
Click to expand...
Click to collapse
Try to clean all buttons really well, if it keeps failing to boot and the phone is still recognized as Qualcomm it's probably bricked.
Simple explanation of the word bricked :
When the phone doesn't boot, when you can't access the bootloader, download mode or recovery it's bricked!
Mr Hofs said:
Try to clean all buttons really well, if it keeps failing to boot and the phone is still recognized as Qualcomm it's probably bricked.
Simple explanation of the word bricked :
When the phone doesn't boot, when you can't access the bootloader, download mode or recovery it's bricked!
Click to expand...
Click to collapse
Strange turn of events: I plugged the phone to my laptop because I read somewhere that it drains the battery. Just for the kicks, after a few hours, I unplugged and re-plugged my phone. Suddenly, there was light. The battery light came back. I immediately switched to the wall charger and once I did that the battery icon appeared showing 1%. Now, it's peacefully charging away. Will see if it actually turns on later on once it's charged about half an hour.

Screen Doesn't Appear to Work

I was on a phone call with a friend when I noticed that the screen wouldn't turn on anymore. After the call was done, I popped out the battery to shut it down.
When I take out the battery and plug the phone via usb charger, the screen turns on and is blacked out. When the battery is in, and I 'turn on' the phone, there is a very slight vibration, and after some time the phone blinks that red LED light like when I have a gmail waiting--it is as though the phone really is on and active, but the screen isn't getting signal.
I'm guessing that there's a loose connection somewhere.
Any suggestions?
I disassembled and reassembled. Didn't work initially.
Left my phone alone for 5 minutes after it booted with no screen signal, and then I press the power button, and it turned on.
So weird. Seems like I'd better back up my stuff while I can.

Charging staying on and always on display stopped after Oct update

After the Oct update, my phone know "stops" charging after reaching 100%. My screen saver is set to run when on charger, so it stops also. Went to Always on display, turned it on, keeps turning itself off. won't hold changes. I back out, and says on, then phone goes to lock screen, then black. Open again and it's off.
Any others or tips?
mt2020 said:
After the Oct update, my phone know "stops" charging after reaching 100%. My screen saver is set to run when on charger, so it stops also. Went to Always on display, turned it on, keeps turning itself off. won't hold changes. I back out, and says on, then phone goes to lock screen, then black. Open again and it's off.
Any others or tips?
Click to expand...
Click to collapse
Charging always stops when it reaches 100% otherwise it would damage the battery / cause a fire
OK, I can see that, but my screen saver always stayed on before, now the screen saver goes off when fully charged. And no always on display??? Figure I'd turn that on and won't hold selection for on.

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