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Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
EpicLPer said:
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
Click to expand...
Click to collapse
Do a factory reset. I had the exact same issue when I upgraded and I had to do this a few times to get everything working.
Sent from my D5503 using Tapatalk
hol17 said:
Do a factory reset. I had the exact same issue when I upgraded and I had to do this a few times to get everything working.
Sent from my D5503 using Tapatalk
Click to expand...
Click to collapse
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
EpicLPer said:
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
Click to expand...
Click to collapse
You can try but I usually recommend just starting fresh since it could cause some errors.
Sent from my D5503 using Tapatalk
i
EpicLPer said:
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
Click to expand...
Click to collapse
if u want better chance not to see these kindda issue u must repair ur firmware by PCC.
factory reset means wiping firmware
but repair by PCC means install fresh firmware
:good:
I've got the same issue. It's actually worst when using SnapChat. It just freezes sometimes. I did a factory reset from the phone and this solved the issues for a day, but now it's back. I'm gonna do a full reset from the computer now and see if this solves it.
I have the same problem with the camera!! Anyone fixed this problem without factory reset?
Sent from my D5503 using xda app-developers app
After running a full reset from PC this issue seems to have been solved.
Cfager said:
After running a full reset from PC this issue seems to have been solved.
Click to expand...
Click to collapse
And it's back. Camera often freezes the whole phone. When I listen to music, and starts snapchat and change from back to front camera, the whole phone freeze and the music stops for almost ten seconds.
Same here, 14.3.A.0.681. Did anyone found a fix?
The camera app opens and works, but at the moment to focus it just stuck on focusing and the photo is never taken.
I experience the same issue. Often, I have to wait for the camera to open, and SnapChat is unusable now. Don't really feel like resetting if people here are reporting that it doesn't fix the issues.
Same issue here. But on 785 (4.4, latest update, german TFT, unlocked BL and root). Camera hangs on every occassion, doesn't make a difference which capture method I use. Tried emptying cache and data for the camera app but that didn't solve anything. I don't want to reinstall my phone because it's a pain in the ass. Problem does not occur with the front camera.
I did find a fix!!!:
Just clear data&cache of the camera app and snapchat (just need to log in again). Now everything works smooth and quick again.
@madlive: weird, for me clearing data&cache fixed all my problems. Maybe try it again?
koningjim said:
I did find a fix!!!:
Just clear data&cache of the camera app and snapchat (just need to log in again). Now everything works smooth and quick again.
@madlive: weird, for me clearing data&cache fixed all my problems. Maybe try it again?
Click to expand...
Click to collapse
Having just sold my Z1 (after having .757 installed) and now using a 'spare' Z1 Compact until my Z2 arrives, I wasn't that surprised to notice that the Z1 Compact has exactly the same problems as the Z1.
Wiping, resetting, clearing the cache - all pointless in the long run. Any fix is coincidental. It's a bug that hasn't been completely fixed with .757. The mere fact I've had the same problems on both handsets shows it's the firmware.
If you unlock the phone and start up the camera via the icon, chances are it will work fine.
If you activate the camera from standby, it may fail (the freezing problem, or 'camera not available' error).
What .757 seems to have fixed is the issue where the phone starts to get red hot and then you get the warning that it's too hot to use the camera. I've been taking a lot of photos this last weekend and never had that happen, so at least Sony fixed one thing. I suspect that was down to a series of problems with the media server and creating thumbnails etc, all of which were fixed.
When you have the freezing problem, was the phone locked? In other words; was it locked, but you started the camera via the camera key or dragging up the camera icon? When you tapped power to turn off/on, did you then have to unlock again? If you subsequently unlock - does the camera work fine now?
My hunch is that this is where the problem lies. I've got pattern unlock and now have it set to not lock for 30 minutes. So if I'm taking photos, I unlock the phone and - touch wood - I have no camera issues for that time.
If the phone has locked itself later on, and I don't unlock first, I expect the camera to fail. Yet it doesn't always - but once is still too much. I missed a potentially awesome photo of my two year old son because of this - and it's bloody frustrating. Especially as there's no idea on when we might get another update.
Another problem I noticed on the first KitKat release was the on-screen keyboard appearing over the camera one time. I'd been using the keyboard in another app before firing up the camera using the button, so the camera fault must be down to how it sets itself up when launched - and what you were doing just before (unlock screen, another app) influences the likelihood of it crashing.
In any case, it's a pain.
But on the plus side, the quality of the photos I got over the weekend - mostly in manual landscape mode - are stunning. The phone is capturing a level of detail that is exceptional now. And auto mode is now generally pretty good too, suggesting it doesn't just bump up the ISO all the time.
Same bug here!
EpicLPer said:
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
Click to expand...
Click to collapse
I'm having the same problem here. Does Sony is aware of this bug?
Does anyone know of a link where we can complain about it to the manufacturer?
I thought that something was wrong/broken with my phone, but then, after seeing your posts, it isn't... So no factory reset... Just wait for an update? even 3rd party apps seem to crash, expecially the google camera... Wth
I'm getting the same problem since the stock 4.4.2 update, battery life doesn't seem as good anymore either, but i'm always near a charger so the new Camera bugs are the most annoying.
You can't exactly "catch a moment" by whipping your camera out anymore, most of the time I'm waiting about 5-10 secs for the picture to appear ready to take a pic, especially noticeable on Snapchat or when switching from front-face to rear.
I woudn't mind but being on Stock Firmware I'm always waiting longer for Android updates, supposedly because of the extra rigorous testing etc!
bump !
it appears accessing camera from different locations (lockscreen shortcuts ...) confuses the mecanism, this added to some flashlight app and you're good to have the reboot-proof camera FC problem... pffff
Possible Fix!
*** possible fix! ***
I read this on another forum and for about 5 days now my camera has been behaving completely normal across all apps!
Little warning - for me this logged me out of some apps, and caused me to have to put some widgets back on - it almost behaved like clearing the cache when you're rooted, no data lost just a some apps liked twitter etc were acting like they were installed for the first time...
The method is to boot into safe mode once, then just power the phone off and boot as normal:
Hold down your power button
In the menu hold down the "Power Off" option and say OK to safe mode
Once you're in safe mode, turn the phone off
Turn the phone on again, it will boot as normal
Camera just now behave as normal!
Not only has it worked for me so far, but my whole phone seems a bit faster.
Good luck!
Yes have faced that issue with camera, just like my friend warned me :/ freezing, when clicking
Factory reset didn't do much good
Sent from my Z1 compact
Hey everyone, I recently updated to KitKat on my phone, and I have noticed a strange issue.
When loading up the camera, whether in the default camera app or on a program such as snapchat, the following thing happens:
The menu buttons and the camera shutter button all appear as normal...
BUT the screen (the camera viewfinder) remains black, and everything freezes for a few seconds. Then the screen shows up the cameras image and everything starts to work as it should.
So it seems like the apps are asking for the camera, but the camera is taking a few seconds to actually boot up. Which is weird, right?
I'm not on a stock ROM, im on the RomAur 3.0 one, but as far as I can tell it is using the standard camera app, and noone else has had this problem. I cam from the previous version of RomAur and the camera in that didnt have any issues either.
Just wondering if this is some glitch or something is interfering? Any suggestions?
Thanks
Try to clean (wipe) all cache.
Send from my Z1C using tapatalk
Had the same issue...
I did a reboot and the problem didn't happen again....
strangely enough this worked, even though clearing the cache and reboots were all things I did since I installed the ROM anyway...
I must have done something in the interim. Silly of me. Seems to be working now anyway so thanks guys
Hello guys,
I have the same problem, I did a factory reset which solved it.
But after some days it appears again, sometime it's working sometime not, it seems to be random...
raphoun said:
Hello guys,
I have the same problem, I did a factory reset which solved it.
But after some days it appears again, sometime it's working sometime not, it seems to be random...
Click to expand...
Click to collapse
Can confirm this.
Sometimes the camera app is working fine and sometimes it takes several seconds to start and it is laggy... :-/
If it lags, but starts okay, rebooting does fix it. No idea what causes it, but it's only done it twice so far.
The far bigger problem is trying to start the camera when it was locked, when there's every chance the camera will freeze and not take or save your picture.
Unlock first then start the camera and all should be fine.
nirurin said:
Hey everyone, I recently updated to KitKat on my phone, and I have noticed a strange issue.
When loading up the camera, whether in the default camera app or on a program such as snapchat, the following thing happens:
The menu buttons and the camera shutter button all appear as normal...
BUT the screen (the camera viewfinder) remains black, and everything freezes for a few seconds. Then the screen shows up the cameras image and everything starts to work as it should.
So it seems like the apps are asking for the camera, but the camera is taking a few seconds to actually boot up. Which is weird, right?
I'm not on a stock ROM, im on the RomAur 3.0 one, but as far as I can tell it is using the standard camera app, and noone else has had this problem. I cam from the previous version of RomAur and the camera in that didnt have any issues either.
Just wondering if this is some glitch or something is interfering? Any suggestions?
Thanks
Click to expand...
Click to collapse
Mine did this as well as other issues. A factory reset did not help but the thing that cured is was a "Repair" from Sony PC Companion. This will perform a factory reset and reflash the OS. Worked for me.
Resets, wipes or repairs won't fix it forever. In fact, I think it's something else that causes problems with the camera app and not the app itself. It's how you start the camera and what was going on at the time that matters.
jonmorris said:
Resets, wipes or repairs won't fix it forever. In fact, I think it's something else that causes problems with the camera app and not the app itself. It's how you start the camera and what was going on at the time that matters.
Click to expand...
Click to collapse
This turns out to be right. After a day or so of no issues with the camera, I tried loading up instagram today and the camera took a long time to load up.
I also notice that even when the camera is loaded, if you try switching to the front-facing camera - that takes a long time to load up too. And same again if you try and switch back to the rear camera.
If this is standard on all kitkat roms for the Z1c then there is some major glitch in there somewhere.
So far it happens on standard app, instagram, and snapchat for sure.
nirurin said:
This turns out to be right. After a day or so of no issues with the camera, I tried loading up instagram today and the camera took a long time to load up.
I also notice that even when the camera is loaded, if you try switching to the front-facing camera - that takes a long time to load up too. And same again if you try and switch back to the rear camera.
If this is standard on all kitkat roms for the Z1c then there is some major glitch in there somewhere.
So far it happens on standard app, instagram, and snapchat for sure.
Click to expand...
Click to collapse
Resurrecting my own thread, as I never actually noticed a fix for this to come up anywhere? I know im not the only one experiencing this, is everyone just living with it?
Its not a huge bother as when it crops up I can do a restart to fix it for another day, but if/when it crops up when im trying to do something quickly its pretty annoying.
I noticed this. Turn off location and it fires right up. That GPS lock can take a few seconds... especially if you're indoors!
charlatan01 said:
I noticed this. Turn off location and it fires right up. That GPS lock can take a few seconds... especially if you're indoors!
Click to expand...
Click to collapse
I always have location turned off, at least the location toggle is turned off. Unless the camera is still attempting to use gps even when the service is deactivated? But then thats still a fault
nirurin said:
I always have location turned off, at least the location toggle is turned off. Unless the camera is still attempting to use gps even when the service is deactivated? But then thats still a fault
Click to expand...
Click to collapse
Hmm, that's how I disable it... and I haven't noticed the lag. I should say, I am currently running a CM based ROM - PA.
charlatan01 said:
Hmm, that's how I disable it... and I haven't noticed the lag. I should say, I am currently running a CM based ROM - PA.
Click to expand...
Click to collapse
Oh well then its unlikely to be the same problem, as CM (as far as I know) doesnt use the same camera/framework/etc as the stock sony.
I have the same lag on my Z1C (CM Nightly), but it only occurs the first time I start the camera after a reboot. I just start the camera once I have rebooted the phone (you can kill it via task manager again and it still works!) and do not have any lags afterwards that could prevent a quick shot. It's not perfect, but it works.
Same here with cm 11.
Nash123 said:
Same here with cm 11.
Click to expand...
Click to collapse
Then its a completely different problem, cos on the stock android after a reboot the camera is fast straight away, and its only after an indeterminate amount of time (hours/days) of running that the camera will then become slow to load. And then a restart fixes the problem.
Clearly CM uses a different camera, or some other different piece of coding, that isnt the same in the stock sony build.
I installed port camera from z2 and i dont have lags. On stock camera i had couple of lags and crashes but for now with new camera is good
Wysłane z mojego D5503 przy użyciu Tapatalka
mosespl said:
I installed port camera from z2 and i dont have lags. On stock camera i had couple of lags and crashes but for now with new camera is good
Wysłane z mojego D5503 przy użyciu Tapatalka
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Click to collapse
Does the ported Z2 camera overwrite the Z1 camera? As in, will apps like snapchat etc use the Z2 camera code instead of the Z1 code?
Because the problem isnt just with the default camera app, its with every app that uses the camera. Snapchat, instagram, facebook, whenever you load up the camera on any of them, theres a 5 second delay while the camera screen stays black, until the camera then switches on and starts working.
BUT not all the time, after a fresh reboot they all work instantly like they should. Its only after a few hours or whatever that the camera starts misbehaving. Something is causing interference.
Getting a weird one. When I am video'ing, and I try to zoom in, the camera then crashes with "Unfortunately, the camera has stopped". I have tried with Google Camera, which I have installed, and the zoom seems to work fine, but I would rather use the LG G3 camera app. The zoom works fine when not recording, and when taking stills, but only crashes when actually recording
I have tried a full factory reset, and even waited till the next OTA was released (v10i), hoping that a new ROM would fix this, but still having the same problem
Yesterday, when showing someone the issue, the zoom was working ... which confused me, but then later on during the day, had to reboot the phone. Went to show my partner last night that it was working, and it was crashing again. This morning tried to zoom, and yep, it seems to be working today
This has really got me stumped. If it was hardware, you would expect it all the time, and for it to fail on other 3rd party apps. I like the stock app, but cannot use it as my default in case I have the zoom issue, and therefore lose what I am videoing
Anybody have any ideas on this?
The phone is stock, LG-D855 and running V10i-EUR-XX
Has nobody else had this issue, or any ideas how to resolve?
I've seen threads about performance issues when charging etc and I have them myself!
One thing that completely destroys me is the performance when trying to take a quick picture or use an app that uses the camera.
E.g. barcode scanners move the complete opposite direction
Snapchat is also practically unusable. When I open it, it completely s**ts itself every time and is unusual!
I guess my question is..... Do you think custom ROMs and recoveries will solve the issues?
Thanks
Sent from my Nexus 5X using Tapatalk
I definitely think we should see some optimizations in the next weeks. Snapchat would crap out on me and eventually cause the camera module to crash. It got to the point that the camera would turn black within Snapchat and even within the camera app itself. Only fix was to reboot the phone to get the camera working again. Yesterday I received a snapchat update, not sure if it was meant to address performance issues, but it now works more smoothly and doesn't crash as often. There is definitely room for improvement!
It's really doing my head in and glad I'm not on my own in seeing this!! I don't know anyone else with the 5x to compare so been searching online.
I timed it today, I rebooted the phone and left it 5 minutes without opening anything. I fired up the camera app and it took 124 seconds (just over 2min) until the app was ready to take a photo (the blue circle showing around the shutter button). Then tapping the button to take a photo took a further minute to take the actual photo. Then the phone was that sluggish it needed a reboot.
Not sure if it's the hardware, the os or the app but I've tried Open Camera too and that seems to be really really slow. And, as the OP says, Snapchat totally craps out as do other apps that use the camera.
MaFt
MaFt said:
It's really doing my head in and glad I'm not on my own in seeing this!! I don't know anyone else with the 5x to compare so been searching online.
I timed it today, I rebooted the phone and left it 5 minutes without opening anything. I fired up the camera app and it took 124 seconds (just over 2min) until the app was ready to take a photo (the blue circle showing around the shutter button). Then tapping the button to take a photo took a further minute to take the actual photo. Then the phone was that sluggish it needed a reboot.
Not sure if it's the hardware, the os or the app but I've tried Open Camera too and that seems to be really really slow. And, as the OP says, Snapchat totally craps out as do other apps that use the camera.
MaFt
Click to expand...
Click to collapse
I just tried the same test. The camera app opened and was ready to shoot (blue circle showing) in about 2 seconds. Double pressing the power button to open the camera app had the blue circle around the shutter button showing right away
Every now and then it does work perfectly. But more times than not there is a massive lag. Usually after the phone has been on for half a day, but like this morning sometimes when it's just turned on.
I've experienced the same issues mentioned by you guys, especially in the OP.
Snapchat has practically been completely unusable until the most recent update, and that only marginally improved things. The root cause seems to be the camera itself, as I'm only seeing this type of lag in apps that access the camera. I can't help but imagine Google is working on a fix for this in the very near future, just one of those 'early adopter' issues I guess. It has caused me to do daily reboots just about, which is very aggravating because that defeats the purpose of a good camera if you miss the moment you're trying to capture. As I'm sure you guys have noticed, when the camera app actually works properly, the pictures are pretty impressive, which makes it all the more aggravating that it can't be used as fluently as designed.
Hoping for all of our sake that Google fixes this soon.
I'm in the same boat.
paul_jones said:
I've experienced the same issues mentioned by you guys, especially in the OP.
Snapchat has practically been completely unusable until the most recent update, and that only marginally improved things. The root cause seems to be the camera itself, as I'm only seeing this type of lag in apps that access the camera. I can't help but imagine Google is working on a fix for this in the very near future, just one of those 'early adopter' issues I guess. It has caused me to do daily reboots just about, which is very aggravating because that defeats the purpose of a good camera if you miss the moment you're trying to capture. As I'm sure you guys have noticed, when the camera app actually works properly, the pictures are pretty impressive, which makes it all the more aggravating that it can't be used as fluently as designed.
Hoping for all of our sake that Google fixes this soon.
Click to expand...
Click to collapse
could u please test camera functionality with this app
https://play.google.com/store/apps/details?id=com.geekstools.cameraW
and if possible gather log info
Thanks
Is just my phone? Since 8.1 update, camera becomes really clunky and laggy, when I take a picture, if I go to the preview the app becomes really slow and almost useless, I have to directly open Google Photos cuz trying to watch a picture from the camera app is a mess.
It happens to the stock camera, to the NX version too, the only app that does not present the problem is the "OnePlus Camera"
I tried wiping cache partition, wiping cache and data from camera app, uninstalling updates, updating the camera again and nothing solves the problem...
Jerber said:
Is just my phone? Since 8.1 update, camera becomes really clunky and laggy, when I take a picture, if I go to the preview the app becomes really slow and almost useless, I have to directly open Google Photos cuz trying to watch a picture from the camera app is a mess.
It happens to the stock camera, to the NX version too, the only app that does not present the problem is the "OnePlus Camera"
I tried wiping cache partition, wiping cache and data from camera app, uninstalling updates, updating the camera again and nothing solves the problem...
Click to expand...
Click to collapse
Happens to my friends n5x also.
for me too
Install camera nx 7.2 and disable stock camera
Same here. Flash triggers before the shot, resulting in a black screen, and zoom is erratic.
No issue when reverting to 8.0 so that's software related for sure.