Problem with notification bar pullong down randomly - Razer Phone Questions & Answers

Hey there
Had the phone since release
Started with this problem yesterday. It's random, the notification bar pulls down and pulls back up within a second. Sometimes it doesn't release, I have to press power button to enable me to use the phone.
I switched on "show taps" in developer options, and it appears to be a screen press from the top centre of the phone. Only from there.
I've tried replacing the screen protector, tried cleaning the phone, power cycles... I've not tried a factory reset at this point, would need to back everything up.
On 8.1
I'm at my wits end
Thanks in advance

Do you have a case installed? Sometimes phone cases trigger phantom touches on the display.

I do, since day one.
Took it off and still get same problem

I'd use a screen capture app to show the phantom touches that's keeping you from releasing the notification bar and contact Support at this point. But yeah, you should begin backing up your data.

try to use the developer menu -> show touches and see if it's software or hardware related

....actually i have been getting random, backspaces key presses.....i am typing away, and than I will sense the "phantom" key press the backspace, and look as my message get completely deleted. Never happened before, same case/same screen protector from DAY1....I just restart my phone, but still wear. happened twice since OREO update

Boot into safe mode and then turn off and start up.
Fixed my menu bar issues.

Related

Navigation button problems... Any1 else having them?

I don't know if it's coincidence, but ever since I upgrade to WM5 and went back to WM2003SE, my navigation button has not worked the same.
For example, a lot of times I can go right, but can't go back left even after multiple presses, and then most of the time the middle or 'Enter' button doesn't do anything. Itz become extremely annoying because I have lost my 4th stylus by now, and I haven't received my new ones yet. Oh, and I can't play MorphGear right anymore.
Is it just hardware? Cuz I first went to ROM v.1.42 and then went to 1.40 to see if it was a problem with the new ROMs, but I still have the same problems. Any one else having these issues, and has any one fixed it??
UPDATE: WTF!! Now it went from bad to worse. Yesterday, when I left my BA at home, once I returned from work I noticed that PIE was constantly opening over and over again. Then some of the buttons wouldn't respond like the POWER to turn it off. The backlight pretty much stayed lit the whole time because it looked like the keys were stuck. I upgraded to WM5 derived from the Himalaya today and now the START menu comes up almost every 5-8 seconds, followed by a real quick succession of multiple "clicks", and my 'Start' button doesn't seem to be responding.
Can anyone help? Has my BA gone to the state of retardation? Is there a way to bring it back??
How did you go with this problem.
Mine is doing similar ever since a low battery problem.
DLC
I am experiencing the same kind of problem... and it happend after upgrade to WM5. But the problem likely to be caused by hardware.
I had problems with my phone opening up the start menu, opening IE, and closing programs immediately after opening them, Of course I had dropped the phone halfway in a cup of ice water, but immediately after tossing it in water (after hanging up, I simply dropped the phone into the cup-holder I have mounted below my stereo which happened to be occupied by a glass of ice-water I placed there without remembering) I shook the water out of the phone, and for about as much as i could stand the heat, I put a hair-dryer to the end of my phone which i pryed open after removing as many screws as i could. After a day of quirky behavior, and a night of having the battery seperated from the phone, my phone is back to its old self with the water-damage seal unnaffected after missing the line of water by just a few milimeters. I suggest going to Settings>Buttons and making every button perform no function at all followed by going to Settings>System>Button Lock and having all keys locked except your power button. Hope this helps!
Having somewhat the same issue. Only the "Down Navigation button" isn't working. Although, I'm still using Windows Mobile 2003 SE. Is there a DIY fix for this?
bump...
any suggestions?
Navigation Up/Down
Mine isn't working either - is this a hardware fault?
trying pressing down a bit harder. coz when i did that for mine, the "down" button works. normal applied pressure as for the rest of the buttons(left/right/up) does not seem to work with the "down" button, but a bit more force would make it work.
this happens to my IIs.. mebbe u can try.
Button problems
After no trauma or dunks in water several of my buttons have gone awry. My green phone button, red phone button and navigation buttons all open contacts. The green phone button activates voice command at the same time that it opens contacts. I've never switched from WM2003SE. I've checked the buttons settings and they are the same as always. Most bizarre of all is that my battery is quickly discharging. I suspect some software process is running hard but don't have any idea where to start to fix this. Soft resets have not helped.
buttons gone crazy
A hard reset fixed the problem but was a typical pain to get everything back going. Sprite backup works great until the first attempt to ActiveSync with your PC.

[Q] Screen wont turn on after it turns off. ATT Tilt 2

Everytime I boot my phone up, it works fine up until when the screen goes into sleep mode. Once it goes into sleep mode I cannot turn the screen back on, it stays black. The keyboard, end and answer key lights show up when I press the power button but the screen just stays black no matter what button I press.
I end up having to either take the battery out or using the stick to press the reset button on the side in order to get the phone to where I can see the screen again. I have adjusted the settings to where the screen doesnt go into sleep mode and the screen just stays on but that drains my battery. I want to be able to have my screen go off so I can save power but if it goes off it wont come on again until I reboot.
I have done a hard reset. This problem started happening to me when I started using the Energy Rom but I've even flashed different Roms and the problem still exist.
Somebody please tell me what's wrong! I need help! This is a big annoying problem to have. Thanks.
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
sh4d0w86 said:
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
Click to expand...
Click to collapse
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
themasterhook2000 said:
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
Click to expand...
Click to collapse
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
sh4d0w86 said:
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
Click to expand...
Click to collapse
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
themasterhook2000 said:
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
Click to expand...
Click to collapse
: / sorry. i am unsure.
maybe you have a lose connection?
sh4d0w86.
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Same problem
themasterhook2000 said:
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Click to expand...
Click to collapse
My phone also dos not come back on, when I put it in out the sreen with the power button on top, or when the phone goes to sleep. Nothing can put it back on(opening te keyboard, pulling out the stylis, presing the answer-, windows-, back- and end button). I and up using a music players too keep the phone busy what's makes it operational. Cant really remember when this started happening exactly. My phone is at the moment loaded with a standard ROM. I used too have a custom ROM.
My TP2 does this too, although I only encounter the problem sometimes when someone calls. I answer and put the phone next to my ear, the screen goes black as it should and the phone just dies. I can't hear what the other person is saying and the screen wont turn on anymore. I have to take out the battery to reboot.
set light sensor to manual in settings. You have some bad or fragmented code causing the problem. Pretty common actually, many different reasons, but usually either a bad light or proximity sensor or software issue. Setting the sensor to manual should do it, if not, hard reset and allow the phone to fully set up before touching it, to allow full customization process to complete. Search my posts on SOD (sleep of death) for more information.
Funny this was brought up. Now im worried I just dropped 250.00 and have a new one coming.
Mine started with the ear piece quit working. couldnt hear anything except on speaker.
Anyway I started having the screen issue over a month ago, only way to get it back was soft reset with the stylus. Also when the screen was lit, I couldn't hit the power button to turn the screen off. At times the screen would be on 24/7 and I just dealt with it. The times when it decieded to go to sleep was when I needed the soft reset. Well long story short I forgot my charger one day at work and the battery died. after pressing the power button for hours with no response, moving the screen in all diffrent directions as I pressed the button.It came on once after hrs of messing with it. Well today it died again and I am fed up with it so out came the tools. Once I opened it up I noticed the ribbon that feeds the screen from the mother board was worn and torn. the ribbon slides everytime the keyboard is slid out and it rubs on both sides of the phone. I thought maybe mine was just a fluke and was installed wrong considering the phone being 10 months old but now I read this and see maybe its a common problem. The cheapest I could find the Ribbon was 56.00 so I didnt want to chance it not being the issue.

Need help. Some problems with my slide

Hey guys, i have some problems that i hope somebody can help with. My phone isnt rooted, basically out of the box stock, but ive had it since the day it came out. So shes got some time on her.
It was working perfectly till about a day ago. Then all of a sudden the screen would not stay off for more than a second. I would push the lock button and it would turn off, but the lighted buttons (home, back, etc) would stay lit. Then the screen would turn back on a second later. But i found that if i push the lock button and immediately push it again, the lighted buttons will also turn off and the screen will stay off. If i hold the lock button it will just flash the menu with the options to power off options (airplane mode, silent mode, etc..), but immediately disappear. But if i hold the lock button till just before that menu would pop up, it wont always disappear.
Also sometimes when i try to open any app it will close automatically, popping up with a recent apps menu that ive never actually seen before. I can push back and the menu will go away and i can try to open the app again. Usually successful the second time.
And last my battery life has gone down the drain. It went from fully charged to empty in about 7 hours. It used to last much longer. The screen might be on in my pocked, so that could be the problem, but i try to check it often to see if its on.
Just hoping that someone will know if this is a hardware or software problem. The phone was perfect in the morning, and a few hours later the problems started.
I have android version 2.2.1, froyo i believe.
Any help will be really appreciated. Sorry for the long post, just trying to be specific.

Keyboard / Touchscreen (?) Double Tap Problem - please help!!

I've been experiencing a weird issue with every keyboard app I've tried, and I would appreciate some help.
This problem started occurring only after the most recent updates. About 90% of the time that I hit the space bar on the keyboard, it registers as a double tap inserting two spaces. The phone vibrates 2x in rapid succession to indicate that two touches are being registered.
This also happens when I hold the space bar down, except the two phone vibrations are a little further apart when I hold the space bar down. This prevents me from being able to long tap the space bar (switch between language input). No other keys / apps appear to behave this way. I've tried the dialer touchscreen FW update trick as well with no success.
It's been a pain to type anything on my phone and any help would be awesome.
k186 said:
I've been experiencing a weird issue with every keyboard app I've tried, and I would appreciate some help.
This problem started occurring only after the most recent updates. About 90% of the time that I hit the space bar on the keyboard, it registers as a double tap inserting two spaces. The phone vibrates 2x in rapid succession to indicate that two touches are being registered.
This also happens when I hold the space bar down, except the two phone vibrations are a little further apart when I hold the space bar down. This prevents me from being able to long tap the space bar (switch between language input). No other keys / apps appear to behave this way. I've tried the dialer touchscreen FW update trick as well with no success.
It's been a pain to type anything on my phone and any help would be awesome.
Click to expand...
Click to collapse
Replying to my own thread here. I think I found a fix (at least for now).
I spoke with Samsung / T-Mobile service and I was able to rule out this being a software issue. I took off my screen protector and the problem still persisted, so it wasn't a screen protector issue. I then took off my case, pressed down firmly on the affected area of the screen, squeezed the top and bottom of the phone firmly together, and squeezed the sides/edges of the phone together firmly around the affected area. I have not been able to reproduce the double tapping issue since.
My best guess is that this might have been a physical issue having to do with the curved shape of the screen?
I think the mods can close this one down. Thanks.
**NEVERMIND - the issue is back. Anyone?**

Touchscreen Occasionally not responding

Greeting,
I have a weird issue where occasionally after I unlock my phone, my screen doesn't respond to touches.
The phone works and responds to physical button presses but not touch.
Not sure exactly when it started happening but I've noticed this since last week.
Any idea what might be causing this?
I'm running Android Pie 52.0.A.3.202.
Sydrox said:
Greeting,
I have a weird issue where occasionally after I unlock my phone, my screen doesn't respond to touches.
The phone works and responds to physical button presses but not touch.
Not sure exactly when it started happening but I've noticed this since last week.
Any idea what might be causing this?
I'm running Android Pie 52.0.A.3.202.
Click to expand...
Click to collapse
Please upgrade to the newest firmware.
Sydrox said:
Greeting,
I have a weird issue where occasionally after I unlock my phone, my screen doesn't respond to touches.
The phone works and responds to physical button presses but not touch.
Not sure exactly when it started happening but I've noticed this since last week.
Any idea what might be causing this?
I'm running Android Pie 52.0.A.3.202.
Click to expand...
Click to collapse
Got the same issue on 52.0.A.8.50. Usually opening the app drawer then hitting back solves it - otherwise none of the virtual buttons work.
Searching the web it seems touch screen issues are pretty common on this phone. I'm a bit surprised there isn't more being said here about it. Some experience delayed response, dead areas and no response at all. I have all those issues. Yes I am on the latest firmware. I bought the phone used with a cracked screen. I checked it out and everything seemed fine. I didn't use the phone, just set it aside til replacement screen came. I should have used the phone to thoroughly check it out but didn't want to go through the set up process as I was thinking of B/L unlock and root. New screen came, put it on and seemed to be working fine then screen would be unresponsive. I did factory reset, software update, software repair, went into settings and made sure sure everything was good there, nothing helped. The center of the screen (it's low and a bit off center) is pretty much dead. To open launcher I have to touch and hold near the top of the display. Touch and hold apps is tricky. Usually the app just opens. When I do get it to hold, I can't drag it anywhere. Also, icons in the drop down menu cannot be rearranged or edited. I can swipe up/down, side to no problem. Whenever touch goes dead completely, the home, back and minimize buttons go grey. Tapping the power button gets them back functioning again. . Function test fail. Free draw lets me make a few seconds of scribbles then freezes. The x and rectangle block draw does the same. Tapping power button does nothing to unfreeze either. The color test pass even the block one where you toggle on/off sections of the screen in blocks. It's really weird. First impression would lead me to the screen but it really acts like a software issue. From what I've read so far this phone uses two different display drivers. I not seen anything on how to change that and it would more than likely mean B/L unlock and root, which I'm not against doing. I would just like to know definitively if it's hardware or software. Any input would be greatly appreciated.
Thanks
bobsright said:
Searching the web it seems touch screen issues are pretty common on this phone. I'm a bit surprised there isn't more being said here about it. Some experience delayed response, dead areas and no response at all. I have all those issues. Yes I am on the latest firmware. I bought the phone used with a cracked screen. I checked it out and everything seemed fine. I didn't use the phone, just set it aside til replacement screen came. I should have used the phone to thoroughly check it out but didn't want to go through the set up process as I was thinking of B/L unlock and root. New screen came, put it on and seemed to be working fine then screen would be unresponsive. I did factory reset, software update, software repair, went into settings and made sure sure everything was good there, nothing helped. The center of the screen (it's low and a bit off center) is pretty much dead. To open launcher I have to touch and hold near the top of the display. Touch and hold apps is tricky. Usually the app just opens. When I do get it to hold, I can't drag it anywhere. Also, icons in the drop down menu cannot be rearranged or edited. I can swipe up/down, side to no problem. Whenever touch goes dead completely, the home, back and minimize buttons go grey. Tapping the power button gets them back functioning again. . Function test fail. Free draw lets me make a few seconds of scribbles then freezes. The x and rectangle block draw does the same. Tapping power button does nothing to unfreeze either. The color test pass even the block one where you toggle on/off sections of the screen in blocks. It's really weird. First impression would lead me to the screen but it really acts like a software issue. From what I've read so far this phone uses two different display drivers. I not seen anything on how to change that and it would more than likely mean B/L unlock and root, which I'm not against doing. I would just like to know definitively if it's hardware or software. Any input would be greatly appreciated.
Thanks
Click to expand...
Click to collapse
Maybe the Screen Connector wasn't 100% clean.
Or not only the screen is damaged.
I heard that the touch problems are mostly fixed with PIE. The closed source clearpad touch driver is..... Hoping Q gives us an further updated driver.
You still get sometimes ghost touches on higher workload or if the keyboard app is slow, but if you have dead spots the hardware sounds damaged.

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