Hi, I made an account on this after being pointed to this forum. Don't really know too much when it comes to phones so was hoping I can be pointed in the right direction!
I bought an unlocked Samsung Galaxy Note 4 earlier this year, it seems to originally have been an At&t phone. The model number is SM-N910A. I have a T-mobile sim in it. It picks up the network but often loses it so my phone quality can get really really bad even though I should be having service. When someone calls sometimes it will come through, but most of the time I just get a voicemail and it doesn't ring at all. It also takes a long time to start a call when I am dialing out.
I took my phone to the T-mobile store because I was hoping it was the sim card, I got a new sim but the issues are still there so it's definitely the phone.
Is there a way to resolve this? I really love the phone otherwise. I can send and receive texts and use the wifi, but having trouble receiving calls and dialing out and call quality. I was linked to these threads https://forum.xda-developers.com/note-4-att/help/help-updating-att-branded-note4-tmobile-t3622466 and https://forum.xda-developers.com/note-4-att/general/marshmellow-att-server-link-installation-t3407308 Just want to make sure this is the right step to take or if there's another fix to check out?
Thank you so much!
Related
Hello,
My Carrier is AT&T and I have a New Note 2, also we have LTE enabled in our area. Let me explain... When I make a Phone Call and bring up the keypad and dial the number then tab the "Green Dial Key", I have noticed a very annoying delay until the number dialed starts to ring. I would venture to say its up to a 20 second delay, the phone issues a Ascending "Toodle doodle doo" and then rings. Descending tones when you disconnect- I assume the tones are normal. But the delays to getting a number to ring is something Ive never experienced before.
My son got a Samsung S3 at the same time I got the Note 2 and he has the same problem with Dialing Phone #'s and delays to the number "Actually Ringing". The Problem is AFTER yo dial the number and tab the green Call Soft Key. (We have a family plan on AT&T)
I posted on Android Central and several Ops answered stating they have a similar problem, with no answers.
I made a Call to AT&T, Technical Services and as in Past, famous words, " Never heard of that before"
Hope someone here can give a better explanation or better yet an Answer.
Also have a Quick side question. "Does the Galaxy Note 2 AT&T support 802.11ac Wireless Routers?"
Thank you in Advance!
ItsaRaid said:
Hello,
My Carrier is AT&T and I have a New Note 2, also we have LTE enabled in our area. Let me explain... When I make a Phone Call and bring up the keypad and dial the number then tab the "Green Dial Key", I have noticed a very annoying delay until the number dialed starts to ring. I would venture to say its up to a 20 second delay, the phone issues a Ascending "Toodle doodle doo" and then rings. Descending tones when you disconnect- I assume the tones are normal. But the delays to getting a number to ring is something Ive never experienced before.
My son got a Samsung S3 at the same time I got the Note 2 and he has the same problem with Dialing Phone #'s and delays to the number "Actually Ringing". The Problem is AFTER yo dial the number and tab the green Call Soft Key. (We have a family plan on AT&T)
I posted on Android Central and several Ops answered stating they have a similar problem, with no answers.
I made a Call to AT&T, Technical Services and as in Past, famous words, " Never heard of that before"
Hope someone here can give a better explanation or better yet an Answer.
Also have a Quick side question. "Does the Galaxy Note 2 AT&T support 802.11ac Wireless Routers?"
Thank you in Advance!
Click to expand...
Click to collapse
Sorry I can't help with your first problem but I can tell you that the note 2 is not compatible with 802.11ac.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I have the same issue with two Galaxy Notes II, I noticed there is a long delay before the number dialed starts to ring. The delay is about 5-10 seconds. I went to an AT&T store and they replaced one of the phones for me because I was under the 14-day return policy but I am still having the same issue with the new Note II.
I live in Michigan.
Same issue on the S3. Root and install a custom rom and you won't have the issue. It seems like it has to do with the AT&T phone book.
Sent from my SAMSUNG-SGH-I747 using xda premium
Does the issue happen everywhere or just when you are home? For me it only happens in a 5 mile radius of my house but if I travel outside my city all calls are fine. I've switched two S3's and two Note2's and on my third Note2 and finally realizing after calling AT&T every other day for a month I finally realized it was because my cell reception runs from the floor so I need to buy a micro cell tower. Not sure if my story and experience helps but the issues sounds exactly like mine.
I had this issue with my Samsung Infuse...
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Had the same problem. Still do actually after getting an upgrade to the note 2 from the s3. I noticed that the phone disconnects from the mobile data before you can get the phone to ring. . My data then wouldnt turn back on 75% of the time and the phone would have to be rebooted .
Would it possible to hack this device for phone calls?
Does it have the needed hardware/radio for traditional cellular calling (not voip or volte)?
A friend of mine told me that At&t will assign you a number with your SIM, would they try to roadblock you from using it to make calls?
Just wondering if anyone else is interested in attempting this.
mine is hk lte version and it supports phone call out of the box. So isn't at&t's?
Sent from my GT-I9300 using xda app-developers app
apollostees said:
Would it possible to hack this device for phone calls?
Does it have the needed hardware/radio for traditional cellular calling (not voip or volte)?
A friend of mine told me that At&t will assign you a number with your SIM, would they try to roadblock you from using it to make calls?
Just wondering if anyone else is interested in attempting this.
Click to expand...
Click to collapse
I keep asking the same questions, I know when Samsung announced the Note 8.0s they promised ATT customers a converged phone and Tablet, the "Phablet" as they so mwere marketing it, then I think when ATT and Samsung saw how much they were going to lose in revenue from people doing away with redundant "iDevices" they paniced and screwed over the customers and removed the dialer from the firmware.
jrmccracken said:
I keep asking the same questions, I know when Samsung announced the Note 8.0s they promised ATT customers a converged phone and Tablet, the "Phablet" as they so mwere marketing it, then I think when ATT and Samsung saw how much they were going to lose in revenue from people doing away with redundant "iDevices" they paniced and screwed over the customers and removed the dialer from the firmware.
Click to expand...
Click to collapse
I'm sure someone here could make it work as far as the device goes, but At&t holds the power in the end. Their model doesn't come with a phone plan, just a data plan. This is likely where it would fail.
could you edit your post title and specify the model number since there is multiple LTE version of the Note 8 please.
hi ,
i dont own one , yet , but my other galaxy devices i have google voice installed and then talkatone setup and it can make and recieve calls via google voice number , its voip but it works over data and wifi , so you can use your google voice number just like a normal cell number ,
check it out , i know its not the exact solution you were looking for but it does work , i cut my bill in half over 65$ taken off by lowering my minuets , forwarding all incoming calls to my google voice, and taking off text messages , you still need minuets though , the forwarding costs 1 min per call and someones ALWAYS gonna call your previous number until you get everything moved to GV
Greetings.
It seems I'm facing a weird problem here.
To begin with, I live in Europe and I've just bought a Verizon M8.
After boot, a pop up reads that this sim card is not from Verizon.
Although, my sim card CAN receive calls and messages (there is also the app from my carrier services) I cannot make any calls.
What happens is that when I'm trying to dial a number, +1 appears in front of the phone number and call is dropped.
+1 is the phone code for the US.
Well, I don't want this.
I thought every single Verizon 4G phone was carrier unlocked out-of-the-box.
To be honest, I know it, because there is some kind of legislation forcing Verizon to sell their 4G phones unlocked.
Could anyone please help me?
What should I do?
Flash another firmware? And which one?
Solution
Alexcxvtr said:
Greetings.
It seems I'm facing a weird problem here.
To begin with, I live in Europe and I've just bought a Verizon M8.
After boot, a pop up reads that this sim card is not from Verizon.
Although, my sim card CAN receive calls and messages (there is also the app from my carrier services) I cannot make any calls.
What happens is that when I'm trying to dial a number, +1 appears in front of the phone number and call is dropped.
+1 is the phone code for the US.
Well, I don't want this.
I thought every single Verizon 4G phone was carrier unlocked out-of-the-box.
To be honest, I know it, because there is some kind of legislation forcing Verizon to sell their 4G phones unlocked.
Could anyone please help me?
What should I do?
Flash another firmware? And which one?
Click to expand...
Click to collapse
for the first issue of prefix:
Go to Settings>Call>Assisted Dialling. - Here select your country in "current country"& "reference country"
If that does not work, turn off assisted dialling itself
Member Dodge DeBoulet's suggested this already and worked.
Thanks anyway, man. Good to know there is help when it's needed.
So for the past year or so I've seen instances where my phone shows 5 bars and data, however calls go to my voicemail. I find out when I do something with the phone that forces it to rejoin the network.
I've got a 3rd party number that my enterphone uses, that number rings both my wife's phone and my phone at the same time. However very often only her phone rings, both of us appear to have good signals.
It seems that my phone is falling off the network but not showing this fact. If I switch to and from airplane mode it seems to regain network, or if I try to make a call it will fail the first time but work afterwards.
Any suggestion? I already installed Cyanogen about a month back hoping that this would resolve the problem, however it didn't have any impact. Same problems as before...
I'm wondering if flashing the radio would help, if so which files should I use?
I actually gave up on this phone and ordered a oneplus one, however that one arrived completely broken so now I'm stuck with the note 2 until that RMA gets approved or I get frustrated and just buy another phone.
Thanks in advance.
Gary
So my mom upgraded her original Note (i717) to the Note 4 (N910A). Came out of the box with the NK3 update.
The problem is that whenever she uses the phone, it will randomly drop the call; can be 20 minutes or 2 minutes before it drops. Sometimes there will be two beeps when attempting to call back. Also the signal bars will completely drop and the no signal icon will appear. HOWEVER, after ending the call, the signal miraculously comes back.
I've disable HD voice call, and that did absolutely nothing. Using the hidden menu and disabling LTE (thanks AT&T for butchering the regular settings) seems to have stabilize the calls now, but for a flagship phone, not having LTE is a big minus.
She has considered returning the Note 4 for the iPhone 6+, which is a complete step backwards in my book.
Anyone else having similar problems?
cee43ja1 said:
So my mom upgraded her original Note (i717) to the Note 4 (N910A). Came out of the box with the NK3 update.
The problem is that whenever she uses the phone, it will randomly drop the call; can be 20 minutes or 2 minutes before it drops. Sometimes there will be two beeps when attempting to call back. Also the signal bars will completely drop and the no signal icon will appear. HOWEVER, after ending the call, the signal miraculously comes back.
I've disable HD voice call, and that did absolutely nothing. Using the hidden menu and disabling LTE (thanks AT&T for butchering the regular settings) seems to have stabilize the calls now, but for a flagship phone, not having LTE is a big minus.
She has considered returning the Note 4 for the iPhone 6+, which is a complete step backwards in my book.
Anyone else having similar problems?
Click to expand...
Click to collapse
Replace Sim card or get back to store and get new phone.
Clicking from notecable N910A
norbarb said:
Replace Sim card or get back to store and get new phone.
Clicking from notecable N910A
Click to expand...
Click to collapse
Hopefully it's just the sim card. Pretty sure if it is the phone itself, my mom will switch to the 6+ immediately and not play the lottery game on getting a flawless Note 4.
Edit: After some more searching, the culprit may be the NK3 update. Which sucks because you cannot avoid the upgrade, and it will automatically install after the third dismissal.
cee43ja1 said:
Hopefully it's just the sim card. Pretty sure if it is the phone itself, my mom will switch to the 6+ immediately and not play the lottery game on getting a flawless Note 4.
Edit: After some more searching, the culprit may be the NK3 update. Which sucks because you cannot avoid the upgrade, and it will automatically install after the third dismissal.
Click to expand...
Click to collapse
You can flash back to NIE, regardless if your device came w NK3, and you can disable the updater service w the debloater program.*
Link to NIE firmware:*http://forum.xda-developers.com/showthread.php?p=56230799
Link to debloater:*http://forum.xda-developers.com/showthread.php?p=58068827
xlr8shun said:
You can flash back to NIE, regardless if your device came w NK3, and you can disable the updater service w the debloater program.*
Link to NIE firmware:*http://forum.xda-developers.com/showthread.php?p=56230799
Link to debloater:*http://forum.xda-developers.com/showthread.php?p=58068827
Click to expand...
Click to collapse
Much appreciated. Hopefully this will stop the random drops for good, until lollipop comes out.
Update: phone is still dropping calls, even with the NIE update. Time to head to the AT&T store now. Gonna have them look at the account and see if VoLTE is activated, and disable it completely.
Also, using the hidden menu, switching to GSM only will not stick. It somehow switches back to GSM/LTE on its own.
cee43ja1 said:
Update: phone is still dropping calls, even with the NIE update. Time to head to the AT&T store now. Gonna have them look at the account and see if VoLTE is activated, and disable it completely.
Also, using the hidden menu, switching to GSM only will not stick. It somehow switches back to GSM/LTE on its own.
Click to expand...
Click to collapse
Did you get to At&t store and replace sim card ? I had same problem all i got was sim with secure element , they seems to work little better.
norbarb said:
Did you get to At&t store and replace sim card ? I had same problem all i got was sim with secure element , they seems to work little better.
Click to expand...
Click to collapse
We haven't gone yet, but I am going to request a secure element sim card and have them look at VoLTE.
Even the AT&T forum users have the same problem.
https://forums.att.com/t5/Samsung-D...ropping-calls-and-losing-network/td-p/4197338
Edit: swapped the sim card with a new one, and it still drops the call. AT&T is saying that disabling VoLTE would permanently drop phone calls. I call BS, but who knows.
Edit 2: got off the phone with a knowledgeable AT&T tech. Told him that I rolled back to the NIE firmware, eliminating all traces of HD voice/VoLTE. He remoted into the phone to see it too. Confirmed that we are not in a VoLTE area, and that VoLTE is not active on the account. He also agrees that VoLTE is immature and buggy, and that the backbone needs to be mature and up to date before launching.
If it would drop calls again, we would have to call back immediately so they can see it in the system as it happens.
cee43ja1 said:
We haven't gone yet, but I am going to request a secure element sim card and have them look at VoLTE.
Even the AT&T forum users have the same problem.
https://forums.att.com/t5/Samsung-D...ropping-calls-and-losing-network/td-p/4197338
Edit: swapped the sim card with a new one, and it still drops the call. AT&T is saying that disabling VoLTE would permanently drop phone calls. I call BS, but who knows.
Edit 2: got off the phone with a knowledgeable AT&T tech. Told him that I rolled back to the NIE firmware, eliminating all traces of HD voice/VoLTE. He remoted into the phone to see it too. Confirmed that we are not in a VoLTE area, and that VoLTE is not active on the account. He also agrees that VoLTE is immature and buggy, and that the backbone needs to be mature and up to date before launching.
If it would drop calls again, we would have to call back immediately so they can see it in the system as it happens.
Click to expand...
Click to collapse
Well it's obviously not an across the board thing or everyone would be having the issue. I suspect it's probably a bad radio in the phone. I would definitely have them swap the sim and phone as well as look at the account to make sure all the correct a count codes are present. And disabling VoLTE is definitely a good idea
^^^^^^^ seems like something wrong with hardware.
Looks like it might have to be swapped out for a new Note 4 then. 6+ would be the route to go to after all of this, but I don't believe in sweeping the problem under the rug.
Big fail on Samsung on QC. Even the rep at the AT&T store flat out told me that she believes Samsung makes their product only last two years before they start to break apart or have problems. Sure, there may be a few lemons with any product, but I don't even know how this particular unit passed QC.
Edit: AT&T Device Support Center has authorized an order for a new Note 4 that will ship in 1-2 days. Representative also has a Note 4, a launch model, and has not experienced any dropped calls or loss of signal.
New unit is now displaying Out of Service Area and dropping signal when calling. Two lemons? I have it recorded on my phone showing when it drops.
Sim card is not a problem. I have tested it in my HTC One, and it did not drop at all. Using my sim card in the Note 4 dropped a voicemail call after a minute.
AT&T submitted a case ticket to us. It was completed and it was complete BS. They wanted us to get a microcell, but that won't fix anything if the phone can't hold a call in the first place. Now we're getting a THIRD unit.
I have same problem with my note 4. It's the same slec. I live in the UK usingthe Three network. What shall I do??