Develop Bugs

[Q] Camera crashes

Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?

EpicLPer said:
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
Click to expand...
Click to collapse
Do a factory reset. I had the exact same issue when I upgraded and I had to do this a few times to get everything working.
Sent from my D5503 using Tapatalk

hol17 said:
Do a factory reset. I had the exact same issue when I upgraded and I had to do this a few times to get everything working.
Sent from my D5503 using Tapatalk
Click to expand...
Click to collapse
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?

EpicLPer said:
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
Click to expand...
Click to collapse
You can try but I usually recommend just starting fresh since it could cause some errors.
Sent from my D5503 using Tapatalk

i
EpicLPer said:
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
Click to expand...
Click to collapse
if u want better chance not to see these kindda issue u must repair ur firmware by PCC.
factory reset means wiping firmware
but repair by PCC means install fresh firmware
:good:

I've got the same issue. It's actually worst when using SnapChat. It just freezes sometimes. I did a factory reset from the phone and this solved the issues for a day, but now it's back. I'm gonna do a full reset from the computer now and see if this solves it.

I have the same problem with the camera!! Anyone fixed this problem without factory reset?
Sent from my D5503 using xda app-developers app

After running a full reset from PC this issue seems to have been solved.

Cfager said:
After running a full reset from PC this issue seems to have been solved.
Click to expand...
Click to collapse
And it's back. Camera often freezes the whole phone. When I listen to music, and starts snapchat and change from back to front camera, the whole phone freeze and the music stops for almost ten seconds.

Same here, 14.3.A.0.681. Did anyone found a fix?
The camera app opens and works, but at the moment to focus it just stuck on focusing and the photo is never taken.

I experience the same issue. Often, I have to wait for the camera to open, and SnapChat is unusable now. Don't really feel like resetting if people here are reporting that it doesn't fix the issues.

Same issue here. But on 785 (4.4, latest update, german TFT, unlocked BL and root). Camera hangs on every occassion, doesn't make a difference which capture method I use. Tried emptying cache and data for the camera app but that didn't solve anything. I don't want to reinstall my phone because it's a pain in the ass. Problem does not occur with the front camera.

I did find a fix!!!:
Just clear data&cache of the camera app and snapchat (just need to log in again). Now everything works smooth and quick again.
@madlive: weird, for me clearing data&cache fixed all my problems. Maybe try it again?

koningjim said:
I did find a fix!!!:
Just clear data&cache of the camera app and snapchat (just need to log in again). Now everything works smooth and quick again.
@madlive: weird, for me clearing data&cache fixed all my problems. Maybe try it again?
Click to expand...
Click to collapse
Having just sold my Z1 (after having .757 installed) and now using a 'spare' Z1 Compact until my Z2 arrives, I wasn't that surprised to notice that the Z1 Compact has exactly the same problems as the Z1.
Wiping, resetting, clearing the cache - all pointless in the long run. Any fix is coincidental. It's a bug that hasn't been completely fixed with .757. The mere fact I've had the same problems on both handsets shows it's the firmware.
If you unlock the phone and start up the camera via the icon, chances are it will work fine.
If you activate the camera from standby, it may fail (the freezing problem, or 'camera not available' error).
What .757 seems to have fixed is the issue where the phone starts to get red hot and then you get the warning that it's too hot to use the camera. I've been taking a lot of photos this last weekend and never had that happen, so at least Sony fixed one thing. I suspect that was down to a series of problems with the media server and creating thumbnails etc, all of which were fixed.
When you have the freezing problem, was the phone locked? In other words; was it locked, but you started the camera via the camera key or dragging up the camera icon? When you tapped power to turn off/on, did you then have to unlock again? If you subsequently unlock - does the camera work fine now?
My hunch is that this is where the problem lies. I've got pattern unlock and now have it set to not lock for 30 minutes. So if I'm taking photos, I unlock the phone and - touch wood - I have no camera issues for that time.
If the phone has locked itself later on, and I don't unlock first, I expect the camera to fail. Yet it doesn't always - but once is still too much. I missed a potentially awesome photo of my two year old son because of this - and it's bloody frustrating. Especially as there's no idea on when we might get another update.
Another problem I noticed on the first KitKat release was the on-screen keyboard appearing over the camera one time. I'd been using the keyboard in another app before firing up the camera using the button, so the camera fault must be down to how it sets itself up when launched - and what you were doing just before (unlock screen, another app) influences the likelihood of it crashing.
In any case, it's a pain.
But on the plus side, the quality of the photos I got over the weekend - mostly in manual landscape mode - are stunning. The phone is capturing a level of detail that is exceptional now. And auto mode is now generally pretty good too, suggesting it doesn't just bump up the ISO all the time.

Same bug here!
EpicLPer said:
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
Click to expand...
Click to collapse
I'm having the same problem here. Does Sony is aware of this bug?
Does anyone know of a link where we can complain about it to the manufacturer?

I thought that something was wrong/broken with my phone, but then, after seeing your posts, it isn't... So no factory reset... Just wait for an update? even 3rd party apps seem to crash, expecially the google camera... Wth

I'm getting the same problem since the stock 4.4.2 update, battery life doesn't seem as good anymore either, but i'm always near a charger so the new Camera bugs are the most annoying.
You can't exactly "catch a moment" by whipping your camera out anymore, most of the time I'm waiting about 5-10 secs for the picture to appear ready to take a pic, especially noticeable on Snapchat or when switching from front-face to rear.
I woudn't mind but being on Stock Firmware I'm always waiting longer for Android updates, supposedly because of the extra rigorous testing etc!

bump !
it appears accessing camera from different locations (lockscreen shortcuts ...) confuses the mecanism, this added to some flashlight app and you're good to have the reboot-proof camera FC problem... pffff

Possible Fix!
*** possible fix! ***
I read this on another forum and for about 5 days now my camera has been behaving completely normal across all apps!
Little warning - for me this logged me out of some apps, and caused me to have to put some widgets back on - it almost behaved like clearing the cache when you're rooted, no data lost just a some apps liked twitter etc were acting like they were installed for the first time...
The method is to boot into safe mode once, then just power the phone off and boot as normal:
Hold down your power button
In the menu hold down the "Power Off" option and say OK to safe mode
Once you're in safe mode, turn the phone off
Turn the phone on again, it will boot as normal
Camera just now behave as normal!
Not only has it worked for me so far, but my whole phone seems a bit faster.
Good luck!

Yes have faced that issue with camera, just like my friend warned me :/ freezing, when clicking
Factory reset didn't do much good
Sent from my Z1 compact

Major lag issues after system crash, barely usable

I have major lag issues when pressing the phone screen (the screen turns on sometimes 5 to 10 seconds after pressing the lock or home button), and the UI is very laggy at all times, apps like the keyboard sometimes take about 5-8 to load, and the gallery app takes sometimes as long as a minute to load.
The reason for the problem:
The problem started when I was trying to up a pic on instagram and then I opened the gallery to choose a picture, the phone lagged, thought this was something usual, waited for 1-2 mins, but the gallery app didn't load at all, the screen was black so I said what the heck, maybe a random hang, just tried to restard - phone did not respond so I removed the battery and after that the phone had major lag issues, before that I did not have any problem at all. This happened on stock android 4.2.2...
Here is what I did
I flashed stock 4.2.2, did everything as usual. wiped data after flashing and the phone was still laggy as f, I reverted to 4.1.2 which was smooth as butter and it lagged also... Now I flashed 4.2.2 a couple of times and the problem still persists. Thinking of getting it checked at the customer care centre, but before this happens I'd like to try to fix it on my own.
Any ideas, anyone ?

exeqt333 said:
I have major lag issues when pressing the phone screen (the screen turns on sometimes 5 to 10 seconds after pressing the lock or home button), and the UI is very laggy at all times, apps like the keyboard sometimes take about 5-8 to load, and the gallery app takes sometimes as long as a minute to load.
The reason for the problem:
The problem started when I was trying to up a pic on instagram and then I opened the gallery to choose a picture, the phone lagged, thought this was something usual, waited for 1-2 mins, but the gallery app didn't load at all, the screen was black so I said what the heck, maybe a random hang, just tried to restard - phone did not respond so I removed the battery and after that the phone had major lag issues, before that I did not have any problem at all. This happened on stock android 4.2.2...
Here is what I did
I flashed stock 4.2.2, did everything as usual. wiped data after flashing and the phone was still laggy as f, I reverted to 4.1.2 which was smooth as butter and it lagged also... Now I flashed 4.2.2 a couple of times and the problem still persists. Thinking of getting it checked at the customer care centre, but before this happens I'd like to try to fix it on my own.
Any ideas, anyone ?
Click to expand...
Click to collapse
Use this post its help me.. Its sure help u
http://forum.xda-developers.com/showthread.php?t=2652690

Rahul111 said:
Use this post its help me.. Its sure help u
http://forum.xda-developers.com/showthread.php?t=2652690
Click to expand...
Click to collapse
Tried it, lag still persists, this could be a hardware problem, as I mentiooned above the big lag issues started after the crash / black screen lag happened, so I am assuming something could have went wrong in the hardware part of the phone,softwarewise there should not be any lag, because Ive triet 4.1.2 and its completely lagless, now it lags like a mofo.
Thinking of brnging it to the customer care service, good thing the phone is still in warranty.

Dunno about the blackscreen but try using LagFix (it's on GPlay).
That app helped to me solve hanging issue I had.
Sent from my GT-I9082 using Tapatalk

Check u r RAM usage if any app is eating away u r memory coz I had same problem but not black screen and I flashed back 4.1.2 then again 4.2. 2 and did had reset then I disabled gallery app in settings and installed quick pic app from Gplay and all my lag issue solved..hope it will help u..
Sent from my GT-I9082 using XDA Premium 4 mobile app

[D855] "Cannot connect to Camera"

I don't know what's happened, seemingly over night my camera no longer works. I was running Cloudy 2.5 and I wiped it and installed CM12, still no luck. Now I've got it running PA and STILL the camera refuses to work in any apps. I installed FV-5 camera and it just crashes when I launches it. Snapchat tells me to restart the phone but after a few attemps, I can get the front camera to work. I'm starting to think this is a hardware problem as I've flashed new ROMS etc. Has anyone else had a problem like this?
edit: I just installed and launched Snapchat again and when I switched from the front camera to the back, it worked for half a second and then froze. Restarted the app and now it seems to be working.
Greets

I had this issue on my g2 all roms nogo so i flashed back stock kdz and it worked then flashed all same romsa again and it actually work so im asuming it was some stupid issue from the factory. But mine done it from the start on stock rom i thought it was a hardware issue it was a warantie replacement i didnt know i had the pbone for about a week and went to take a pic and bam so like i said i tried many roms nogo a fresh new tot

I'll give it a go because it still seems broken. It's working sometimes, but in snap chat the image is flipped upside down and there's a purple tint. Exiting the app and opening it again fixes it, but most of the time it's not working.

This happened to me, but on a different device - it's a CM bug. You could download an app called "restart camera" by temasek from playstore to see if it helps.
Sent from my LG-D855 using Tapatalk

Mine was on a ls980 sprint g2 and a stock. And stock based roms never tried cm really

I have LG G3 *D855*... My phone worked fine and fast 2 and half years, no problem, warranty after 2 years was over, but I even didnt think about other phone, because I realy like LG G3 and there is nothing very better created yet + I used mobile case and phone is in perfect condition. Ok, after 2,5 years, phone never was swiped, it was overloaded with files, photos, apps... One day, camera start crashing and sometimes I got some lagz. I decided to root the phone, installed Cloudy 3G, camera worked only first 10mins, then crashed like in stock version. I found one flashable file, called camera fix lgg3... It fixed camera, no lagz on camera, no problem with crashing, flashlight worked, everything was fine. But damn, that Cloudy3G was so unstabble, sometimes phone freezed for a while, sometimes it restarted itself, sometimes apps crashed, like facebook, whatsup and other... But... The biggest deal was with battery... Battery drain was awfully high... If phone was in standby mode, battery taked only one day, but... If I used any app or just watched videos on youtube, I was able to see how % was dropping in minutes. It was like 1 min = 1-2% gone. So, I flashed CM14... Nice mod, I liked, takked few hours to know the mode and customize it for my needs. Camera worked first day, then crashed again... Actualy... It worked sometimes, like 1 time from 10 attempts with phone restart. But, for short time, sometimes 1min, sometimes 30mins. I didnt find any fix, cause that first fix was only for stock camera version... Decided to flash other rom... Fulmics was next, worked fine, mode is cool, stable, battery life is very good, almost like stock version. Camera worked for 2 days, then the same problem... Cannot connect to camera or camera is busy...
From starting, I was able to get into camera by restarting phone, but after few days, no restarts helped.
What I can do now? Any suggestions? Ohh, and sometimes camera is purple and shows upsidedown, before crashing.
All, what I can imagine to do, is try another ROM or try to swipe everything and get back to original stock version. But its not so difficult like installing custom roms. So, it will help or somebody has other solution?

Camera frusturating problem

Hey guys,
I have a weired camera problem and I coudn't find anyway to fix it
The camera was working perfectly fine until one day It started being unresponsive sometimes and now I got to the point where it rarely responds!!!
When I open the camera sometimes it just shows black screen and I'm unable to do anything then after about 3 secs phone reboots and sometimes the camera app launches but the viewfinder is just black and sometimes it simply fc's!!!
I tried several camera apps (manul camera....) but in vain!
My first attempt to fix this was deleting data and cache for camera app! then I made a factory reset then I tried updating to android N DP4 and then I rolled back and in vain!!!
Once the camera srops working it will not work again until I reboot the phone and after I reboot it the camera will work for about 5 minutes to 1 hour then the problem starts showing!!!
Hope yo Guys can help me solve the issue I really like the phone and I don't wanna lose it!
Thx in advance!

Sounds like a hardware issue to me. I would send it in for warranty or repairs if possible.

Did you managed to get it fixed? I have the exact same issue. I think it first started happening after the latest security updates. I hope it's not hardware related, this phone just came back from lg repairs for faulty digitizer.

i got the same problem. i just try to install the final version of android 7.0 and hope the problem won't show again...
i'm anyway quite sure it's not a hardware problem, cause when the camera works it works great and shoots perfect photos and videos...i think it's the last security pack update which causes these problems, and maybe the solution will be the new security pack update, of september

I had the same issue, and I simply couldn't fix it by any means. It just started to happen after 3 months of use, and came out of nowhere.
I had to return it, luckily it was amazon......
Really weird.

Random Freezing and Crashing

Hey guys, i love my pixel 3 XL its been great but it has been randomly freezing and locking up, somtimes requiring a restart.
Other time i get the system UI crashed message and then i close it and it works again. Sometimes Chrome or the camera app locks up and crashes too.
Anybody experiencing this? Any ideas on a fix, maybe the next December OTA will fix it hopefully.
Thanks

Demolition49 said:
Hey guys, i love my pixel 3 XL its been great but it has been randomly freezing and locking up, somtimes requiring a restart.
Other time i get the system UI crashed message and then i close it and it works again. Sometimes Chrome or the camera app locks up and crashes too.
Anybody experiencing this? Any ideas on a fix, maybe the next December OTA will fix it hopefully.
Thanks
Click to expand...
Click to collapse
Have you tried a factory reset?

airmaxx23 said:
Have you tried a factory reset?
Click to expand...
Click to collapse
I'm getting pretty fed up of factory resetting my phone, the phone started saying it's corrupt so I ended up reflashing it and that issue is now gone, but this freezing issue happens every now and then. You really think a factory reset is worth trying? Or could have something of gone wrong with the reflash?

Demolition49 said:
I'm getting pretty fed up of factory resetting my phone, the phone started saying it's corrupt so I ended up reflashing it and that issue is now gone, but this freezing issue happens every now and then. You really think a factory reset is worth trying? Or could have something of gone wrong with the reflash?
Click to expand...
Click to collapse
I absolutely would try a factory reset if things are acting strange for no apparent reason.

Demolition49 said:
I'm getting pretty fed up of factory resetting my phone, the phone started saying it's corrupt so I ended up reflashing it and that issue is now gone, but this freezing issue happens every now and then. You really think a factory reset is worth trying? Or could have something of gone wrong with the reflash?
Click to expand...
Click to collapse
If you flashed the factory image it's either a hardware or app issue. Have you tried using the phone for awhile with a minimum of apps? I'd give that a try I don't think a factory reset will do anything if you've already flashed the factory image.
Sent from my [device_name] using XDA-Developers Legacy app

try the flash-all.bat then when its complete go to stock recovery and format /data

are you using substratum?

Pixel 3 XL crashing
I have had the same problem. My system UI crashes since new, along with other apps and the phone becomes non-responsive. I thought it was just a new phone glitch that would be fixed with an update, no such luck... I need to do a hard reboot by holding the power button until it reboots. I bought a Pixel 2 XL in August and never had any problems like this. I finally contacted Google about the problems and they RMA'd it. I never root my phones before making sure they work correctly, so this one is and has been stock, unrooted.

My wife and I have the 64GB models in Black (mine), White (hers). She's on her 3rd replacement phone for what seems to be a similar issue.
Symptoms:
When using the fingerprint reader to unlock the phone, it may not unlock for 10+ tries.
The phone's battery drains quickly, within a couple hours of barely any use, her phone might be down to 60-70%
System_UI crashes
Some apps don't seem to load quickly (Like going into messages, you see the app container, and a new chat button, but no messages load for a minute). Or she's had a straight up black screen, and the app wouldn't load.
Takes minutes to call or hang up a call and often takes rebooting to close out the phone app.
It almost seems like something is running in the background that is utilizing the CPU and causing the lag/app/battery issues.
Troubleshooting:
Factory Reset
Wiping Dalvik Cache
Replacing the phone twice through Verizon. The first replacement had the same issues immediately. The 2nd phone showed the same issues immediately, and then went away for 3 weeks since the Dec. 5th Security update, but in the past few days has returned.
Booted in Safe Mode (everything seems to be working fine however extremely limited).
We've also checked the processes and no apps seem to be running that would make any sort of impact.
Running out of ideas

shepscrook said:
My wife and I have the 64GB models in Black (mine), White (hers). She's on her 3rd replacement phone for what seems to be a similar issue.
Symptoms:
When using the fingerprint reader to unlock the phone, it may not unlock for 10+ tries.
The phone's battery drains quickly, within a couple hours of barely any use, her phone might be down to 60-70%
System_UI crashes
Some apps don't seem to load quickly (Like going into messages, you see the app container, and a new chat button, but no messages load for a minute). Or she's had a straight up black screen, and the app wouldn't load.
Takes minutes to call or hang up a call and often takes rebooting to close out the phone app.
It almost seems like something is running in the background that is utilizing the CPU and causing the lag/app/battery issues.
Troubleshooting:
Factory Reset
Wiping Dalvik Cache
Replacing the phone twice through Verizon. The first replacement had the same issues immediately. The 2nd phone showed the same issues immediately, and then went away for 3 weeks since the Dec. 5th Security update, but in the past few days has returned.
Booted in Safe Mode (everything seems to be working fine however extremely limited).
We've also checked the processes and no apps seem to be running that would make any sort of impact.
Running out of ideas
Click to expand...
Click to collapse
Since the December update, the freezing issues I was having have been significantly reduced, but it still freezes sometimes... I am hoping the January update coming in the next week will smooth out any remaining bugs.

Any of you using a different launcher?

I had this freezing and non-responsive issue. The google rep, replaced it, he determined it is some kind of hardware issue. My replacement didn't have this issue at all (November update). However, the lag/stuttering still persists though. I had replaced quiet a few pixel 3 XL, and i am just getting tired of it. For a $1K phone, we shouldn't get mediocre quality of phone.

So my wife had been removing applications in small groups to try to narrow it down. It seemed for a week or so that she was in the clear and everything was working. Then all of a sudden she got the January update and her phone is still having issues.
Slow responding finger print reader.
System UI crashes
Unable to answer phone calls despite numerous attempts.
It still seems like there is something that is running in the background that is just using the processing power.

shepscrook said:
So my wife had been removing applications in small groups to try to narrow it down. It seemed for a week or so that she was in the clear and everything was working. Then all of a sudden she got the January update and her phone is still having issues.
Slow responding finger print reader.
System UI crashes
Unable to answer phone calls despite numerous attempts.
It still seems like there is something that is running in the background that is just using the processing power.
Click to expand...
Click to collapse
Get gsam from the app store, if you don't have it. After awhile see what apps are using battery, app sucker in the app. Gsam is a battery monitor.
Sent from my [device_name] using XDA-Developers Legacy app

Sadly, gsam and accubattery don't show anything out of the norm app wise.