Develop Bugs

[Q] Camera crashes

Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?

EpicLPer said:
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
Click to expand...
Click to collapse
Do a factory reset. I had the exact same issue when I upgraded and I had to do this a few times to get everything working.
Sent from my D5503 using Tapatalk

hol17 said:
Do a factory reset. I had the exact same issue when I upgraded and I had to do this a few times to get everything working.
Sent from my D5503 using Tapatalk
Click to expand...
Click to collapse
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?

EpicLPer said:
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
Click to expand...
Click to collapse
You can try but I usually recommend just starting fresh since it could cause some errors.
Sent from my D5503 using Tapatalk

i
EpicLPer said:
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
Click to expand...
Click to collapse
if u want better chance not to see these kindda issue u must repair ur firmware by PCC.
factory reset means wiping firmware
but repair by PCC means install fresh firmware
:good:

I've got the same issue. It's actually worst when using SnapChat. It just freezes sometimes. I did a factory reset from the phone and this solved the issues for a day, but now it's back. I'm gonna do a full reset from the computer now and see if this solves it.

I have the same problem with the camera!! Anyone fixed this problem without factory reset?
Sent from my D5503 using xda app-developers app

After running a full reset from PC this issue seems to have been solved.

Cfager said:
After running a full reset from PC this issue seems to have been solved.
Click to expand...
Click to collapse
And it's back. Camera often freezes the whole phone. When I listen to music, and starts snapchat and change from back to front camera, the whole phone freeze and the music stops for almost ten seconds.

Same here, 14.3.A.0.681. Did anyone found a fix?
The camera app opens and works, but at the moment to focus it just stuck on focusing and the photo is never taken.

I experience the same issue. Often, I have to wait for the camera to open, and SnapChat is unusable now. Don't really feel like resetting if people here are reporting that it doesn't fix the issues.

Same issue here. But on 785 (4.4, latest update, german TFT, unlocked BL and root). Camera hangs on every occassion, doesn't make a difference which capture method I use. Tried emptying cache and data for the camera app but that didn't solve anything. I don't want to reinstall my phone because it's a pain in the ass. Problem does not occur with the front camera.

I did find a fix!!!:
Just clear data&cache of the camera app and snapchat (just need to log in again). Now everything works smooth and quick again.
@madlive: weird, for me clearing data&cache fixed all my problems. Maybe try it again?

koningjim said:
I did find a fix!!!:
Just clear data&cache of the camera app and snapchat (just need to log in again). Now everything works smooth and quick again.
@madlive: weird, for me clearing data&cache fixed all my problems. Maybe try it again?
Click to expand...
Click to collapse
Having just sold my Z1 (after having .757 installed) and now using a 'spare' Z1 Compact until my Z2 arrives, I wasn't that surprised to notice that the Z1 Compact has exactly the same problems as the Z1.
Wiping, resetting, clearing the cache - all pointless in the long run. Any fix is coincidental. It's a bug that hasn't been completely fixed with .757. The mere fact I've had the same problems on both handsets shows it's the firmware.
If you unlock the phone and start up the camera via the icon, chances are it will work fine.
If you activate the camera from standby, it may fail (the freezing problem, or 'camera not available' error).
What .757 seems to have fixed is the issue where the phone starts to get red hot and then you get the warning that it's too hot to use the camera. I've been taking a lot of photos this last weekend and never had that happen, so at least Sony fixed one thing. I suspect that was down to a series of problems with the media server and creating thumbnails etc, all of which were fixed.
When you have the freezing problem, was the phone locked? In other words; was it locked, but you started the camera via the camera key or dragging up the camera icon? When you tapped power to turn off/on, did you then have to unlock again? If you subsequently unlock - does the camera work fine now?
My hunch is that this is where the problem lies. I've got pattern unlock and now have it set to not lock for 30 minutes. So if I'm taking photos, I unlock the phone and - touch wood - I have no camera issues for that time.
If the phone has locked itself later on, and I don't unlock first, I expect the camera to fail. Yet it doesn't always - but once is still too much. I missed a potentially awesome photo of my two year old son because of this - and it's bloody frustrating. Especially as there's no idea on when we might get another update.
Another problem I noticed on the first KitKat release was the on-screen keyboard appearing over the camera one time. I'd been using the keyboard in another app before firing up the camera using the button, so the camera fault must be down to how it sets itself up when launched - and what you were doing just before (unlock screen, another app) influences the likelihood of it crashing.
In any case, it's a pain.
But on the plus side, the quality of the photos I got over the weekend - mostly in manual landscape mode - are stunning. The phone is capturing a level of detail that is exceptional now. And auto mode is now generally pretty good too, suggesting it doesn't just bump up the ISO all the time.

Same bug here!
EpicLPer said:
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
Click to expand...
Click to collapse
I'm having the same problem here. Does Sony is aware of this bug?
Does anyone know of a link where we can complain about it to the manufacturer?

I thought that something was wrong/broken with my phone, but then, after seeing your posts, it isn't... So no factory reset... Just wait for an update? even 3rd party apps seem to crash, expecially the google camera... Wth

I'm getting the same problem since the stock 4.4.2 update, battery life doesn't seem as good anymore either, but i'm always near a charger so the new Camera bugs are the most annoying.
You can't exactly "catch a moment" by whipping your camera out anymore, most of the time I'm waiting about 5-10 secs for the picture to appear ready to take a pic, especially noticeable on Snapchat or when switching from front-face to rear.
I woudn't mind but being on Stock Firmware I'm always waiting longer for Android updates, supposedly because of the extra rigorous testing etc!

bump !
it appears accessing camera from different locations (lockscreen shortcuts ...) confuses the mecanism, this added to some flashlight app and you're good to have the reboot-proof camera FC problem... pffff

Possible Fix!
*** possible fix! ***
I read this on another forum and for about 5 days now my camera has been behaving completely normal across all apps!
Little warning - for me this logged me out of some apps, and caused me to have to put some widgets back on - it almost behaved like clearing the cache when you're rooted, no data lost just a some apps liked twitter etc were acting like they were installed for the first time...
The method is to boot into safe mode once, then just power the phone off and boot as normal:
Hold down your power button
In the menu hold down the "Power Off" option and say OK to safe mode
Once you're in safe mode, turn the phone off
Turn the phone on again, it will boot as normal
Camera just now behave as normal!
Not only has it worked for me so far, but my whole phone seems a bit faster.
Good luck!

Yes have faced that issue with camera, just like my friend warned me :/ freezing, when clicking
Factory reset didn't do much good
Sent from my Z1 compact

[Q] UnSense Rom Glitches

I haven't posted much in these forums so I can't post on the thread of the ROM itself. I'm having some problems with this ROM.
On the newer updates of Hangouts and Snapchat the phone acts super buggy.
In snapchat the video function just freezes the screen. Looks as if I've taken a photo but then snapchat is unresponsive. I've been running this ROM for almost a year and this is the first time I've experienced this.
In Hangouts I'm just experiencing HELLA lag. Which honestly seems to be happening to the phone in general recently (about 2-3months). Whenever I chose a contact and start typing sometimes it'll just go back to the contact selection page. Sometimes as I'm swiping words won't register (in all apps).
Other laggy/buggy issues I've noticed is that the pattern unlock function sometimes lags HARD. Other times the button doesn't wake my phone for like a minute. This didn't happen before when I first started running this ROM.
Any help/insights would be much appreciated.

Have you updated your firmware to the latest? Have you tried doing a factory reset (erasing data and cache)? It sounds like firmware or something on the data partition causing it. Especially since you said you have been running this ROM for awhile and we have had two firmware updates in the past couple months. Also the data issue might he true because there could be an app that is causing this issue. Happens more often than you think.
TL/DR: try new firmware and wipe data/cache from recovery and let us know if it is fixed.
Sent from my One using XDA Free mobile app

razer freezing

2-3 times the phone has totally freezed for me so I had to restart it, same on my brother's razer. Anyone else having this problem.

I've had a few random freezes too. Mostly while in the Facebook app. Although all buttons became unresponsive.

kickassdave said:
I've had a few random freezes too. Mostly while in the Facebook app. Although all buttons became unresponsive.
Click to expand...
Click to collapse
Facebook isn't exactly the most stable right now. If I try to use the market page, guaranteed to freeze up and crash.

Happened to me today as well. Google framework supposedly crashed which caused a system wide freeze. Had to reboot the phone.

I couldn't say I've seen it freezing on me however it has randomly rebooted a few time so maybe have not seen it freeze up but when I went back to it the phone had restarted itself.

My Razer phone freezes 1-2 times a day. Sometimes I'm using the phone, and it gets unresponsive except for the lock-button, but I can never unlock the phone after that. Sometimes it just wont unlock.
Every time this happens I have to restart the phone.

I've had a couple random restarts as well..

After getting such a freeze it would be cool if you could go to Settings->Developer Settings->get bug report->Full bug report.
That will generate a zip which can be used for debugging. If someone uploads it, I can take a look.

After the latest update my phone will randomly lock up. The screen will go blank and the phone will just turn off. Yeah..

I have 2 issues I can't pin down that might be related:
1. Roughly 1 in 4 times I launch anything on Netflix (I only watch downloaded offline stuff), the phone will freeze and then instantly reboot. I'm not sure what causes it to make it reproducible, but after the reboot it's always fine. Haven't had issue with vlc.
2. So today I noticed more than usual the sound in the headphones (attached via the jack dongle) cutting out. Previous fix was to pull out dongle and reinsert and it was fine. This time no joy, in fact moving the dongle while the sound was working resulted in crazy distortion and when I tried to reboot I got a freeze.
In both cases the dongle might have been the culprit. Would be interested to see if others are freezing while using a dongle or not.

I have issues with IG freezing up pretty hard.

I have the same Netflix issue than you and it's very frustrating. The only thing that seems to slow this phone down is the thing it specialises in.. Netflix hdr hmmmm

TheCrazyLex said:
After getting such a freeze it would be cool if you could go to Settings->Developer Settings->get bug report->Full bug report.
That will generate a zip which can be used for debugging. If someone uploads it, I can take a look.
Click to expand...
Click to collapse
Hi my razer phone keeps randomly rebooting I have a bug report u could look at if that ok thanks

Siliconred22 said:
Hi my razer phone keeps randomly rebooting I have a bug report u could look at if that ok thanks
Click to expand...
Click to collapse
Sure I can.

TheCrazyLex said:
Sure I can.
Click to expand...
Click to collapse
https://drive.google.com/file/d/1Xk4y4rsEZPpbO5rt7HjPp7pGEWIzmCVa/view?usp=drivesdk
Thanks

kickassdave said:
I've had a few random freezes too. Mostly while in the Facebook app. Although all buttons became unresponsive.
Click to expand...
Click to collapse
For me snapchat freezez my phone temporary

Has anyone experiencing the unresponsive screen / freezing problems with the Razer phone (first phone) found a solution that prevents the freezing from recurring?
Rebooting the phone via the Volume up + Power buttons will restart the phone, but that is not a fix of the core issue.

Camera cannot be started

After about 1,5 weeks of usage, the camera cannot be started anymore since a few hours.
Rebooted a few times already. There is a popup stating that the "camera could not be started, either reboot or restart the camera".
It worked a few hours ago and since then nothing happened with the phone.
I cleared the cache of the "camera" app and made a fresh start. Other camera apps also do not work.
What happened? :/
EDIT: I did a factory reset and the camera is working again...

Just out of curiosity what build were you on when this happened. I only noticed the problem after I updated to the latest update version ending in .225.
The only way I was able to fix it was by powering off the phone and then powering it back on because clearing the cache/restarting it didn't work. It worked fine for a while after the first power off but then it started giving me the same error after a few hours. So now I powered off a second time and it's been about 12 hours since and so far no issues....

Next time, take a bug report from developer settings, and post it in their official forum.

Had the same problem twice in the first week of the phone, looks like hang after U use the super slowmo and dont close the app. at least was both times after using the slowmo and just locking the phone

Just started getting this error in the last few days. Most of the time a reboot fixes the issue. Sometimes it takes several reboots. BTW, I did the most recent software update a couple weeks ago.

Had the same issue, it also causes a battery drain.
The app BetterBatteryStats showed a 100% kernel wakelocks of the process "Sony,camera_modules".
My battery drained from 100 to 40% in 4 hours with just 10 minute screentime.
I've expierenced camera cannot be started error now 8 times, rebooting temporary solves the problem...
Hopefully a OTA update will solve this problem.

Hi, i have the same problem with latest .225 built
Camera works but black screen, and after 3 or 4 times crashed.
The only fix is wait an update by sony??

Me too. Same problem. I had to Factory reset. It pissed me off....
Now sometimes it appears but i reboot and then goes back .

I confirm i have the same problem with the latest firmware but i have it one time with an old one to. For me it's happens when i close the camera app while i have the phone on horizontal. Some time to recover i just open the camera with the phone horizontally but sometimes i need to clear data and restart the phone to make it work again XD

Maybe the wrong thread, but is there a way to take motion photos (like in gcam) on the XZ2 Compact?

Random Freezing and Crashing

Hey guys, i love my pixel 3 XL its been great but it has been randomly freezing and locking up, somtimes requiring a restart.
Other time i get the system UI crashed message and then i close it and it works again. Sometimes Chrome or the camera app locks up and crashes too.
Anybody experiencing this? Any ideas on a fix, maybe the next December OTA will fix it hopefully.
Thanks

Demolition49 said:
Hey guys, i love my pixel 3 XL its been great but it has been randomly freezing and locking up, somtimes requiring a restart.
Other time i get the system UI crashed message and then i close it and it works again. Sometimes Chrome or the camera app locks up and crashes too.
Anybody experiencing this? Any ideas on a fix, maybe the next December OTA will fix it hopefully.
Thanks
Click to expand...
Click to collapse
Have you tried a factory reset?

airmaxx23 said:
Have you tried a factory reset?
Click to expand...
Click to collapse
I'm getting pretty fed up of factory resetting my phone, the phone started saying it's corrupt so I ended up reflashing it and that issue is now gone, but this freezing issue happens every now and then. You really think a factory reset is worth trying? Or could have something of gone wrong with the reflash?

Demolition49 said:
I'm getting pretty fed up of factory resetting my phone, the phone started saying it's corrupt so I ended up reflashing it and that issue is now gone, but this freezing issue happens every now and then. You really think a factory reset is worth trying? Or could have something of gone wrong with the reflash?
Click to expand...
Click to collapse
I absolutely would try a factory reset if things are acting strange for no apparent reason.

Demolition49 said:
I'm getting pretty fed up of factory resetting my phone, the phone started saying it's corrupt so I ended up reflashing it and that issue is now gone, but this freezing issue happens every now and then. You really think a factory reset is worth trying? Or could have something of gone wrong with the reflash?
Click to expand...
Click to collapse
If you flashed the factory image it's either a hardware or app issue. Have you tried using the phone for awhile with a minimum of apps? I'd give that a try I don't think a factory reset will do anything if you've already flashed the factory image.
Sent from my [device_name] using XDA-Developers Legacy app

try the flash-all.bat then when its complete go to stock recovery and format /data

are you using substratum?

Pixel 3 XL crashing
I have had the same problem. My system UI crashes since new, along with other apps and the phone becomes non-responsive. I thought it was just a new phone glitch that would be fixed with an update, no such luck... I need to do a hard reboot by holding the power button until it reboots. I bought a Pixel 2 XL in August and never had any problems like this. I finally contacted Google about the problems and they RMA'd it. I never root my phones before making sure they work correctly, so this one is and has been stock, unrooted.

My wife and I have the 64GB models in Black (mine), White (hers). She's on her 3rd replacement phone for what seems to be a similar issue.
Symptoms:
When using the fingerprint reader to unlock the phone, it may not unlock for 10+ tries.
The phone's battery drains quickly, within a couple hours of barely any use, her phone might be down to 60-70%
System_UI crashes
Some apps don't seem to load quickly (Like going into messages, you see the app container, and a new chat button, but no messages load for a minute). Or she's had a straight up black screen, and the app wouldn't load.
Takes minutes to call or hang up a call and often takes rebooting to close out the phone app.
It almost seems like something is running in the background that is utilizing the CPU and causing the lag/app/battery issues.
Troubleshooting:
Factory Reset
Wiping Dalvik Cache
Replacing the phone twice through Verizon. The first replacement had the same issues immediately. The 2nd phone showed the same issues immediately, and then went away for 3 weeks since the Dec. 5th Security update, but in the past few days has returned.
Booted in Safe Mode (everything seems to be working fine however extremely limited).
We've also checked the processes and no apps seem to be running that would make any sort of impact.
Running out of ideas

shepscrook said:
My wife and I have the 64GB models in Black (mine), White (hers). She's on her 3rd replacement phone for what seems to be a similar issue.
Symptoms:
When using the fingerprint reader to unlock the phone, it may not unlock for 10+ tries.
The phone's battery drains quickly, within a couple hours of barely any use, her phone might be down to 60-70%
System_UI crashes
Some apps don't seem to load quickly (Like going into messages, you see the app container, and a new chat button, but no messages load for a minute). Or she's had a straight up black screen, and the app wouldn't load.
Takes minutes to call or hang up a call and often takes rebooting to close out the phone app.
It almost seems like something is running in the background that is utilizing the CPU and causing the lag/app/battery issues.
Troubleshooting:
Factory Reset
Wiping Dalvik Cache
Replacing the phone twice through Verizon. The first replacement had the same issues immediately. The 2nd phone showed the same issues immediately, and then went away for 3 weeks since the Dec. 5th Security update, but in the past few days has returned.
Booted in Safe Mode (everything seems to be working fine however extremely limited).
We've also checked the processes and no apps seem to be running that would make any sort of impact.
Running out of ideas
Click to expand...
Click to collapse
Since the December update, the freezing issues I was having have been significantly reduced, but it still freezes sometimes... I am hoping the January update coming in the next week will smooth out any remaining bugs.

Any of you using a different launcher?

I had this freezing and non-responsive issue. The google rep, replaced it, he determined it is some kind of hardware issue. My replacement didn't have this issue at all (November update). However, the lag/stuttering still persists though. I had replaced quiet a few pixel 3 XL, and i am just getting tired of it. For a $1K phone, we shouldn't get mediocre quality of phone.

So my wife had been removing applications in small groups to try to narrow it down. It seemed for a week or so that she was in the clear and everything was working. Then all of a sudden she got the January update and her phone is still having issues.
Slow responding finger print reader.
System UI crashes
Unable to answer phone calls despite numerous attempts.
It still seems like there is something that is running in the background that is just using the processing power.

shepscrook said:
So my wife had been removing applications in small groups to try to narrow it down. It seemed for a week or so that she was in the clear and everything was working. Then all of a sudden she got the January update and her phone is still having issues.
Slow responding finger print reader.
System UI crashes
Unable to answer phone calls despite numerous attempts.
It still seems like there is something that is running in the background that is just using the processing power.
Click to expand...
Click to collapse
Get gsam from the app store, if you don't have it. After awhile see what apps are using battery, app sucker in the app. Gsam is a battery monitor.
Sent from my [device_name] using XDA-Developers Legacy app

Sadly, gsam and accubattery don't show anything out of the norm app wise.